INTERPERSONAL CONFLICT AND MID-LIFE BLUES

PRESENTED BY-

POOJA SONAKIYA

INTERPERSONAL CONFLICT

Interpersonal conflicts that occur in the workplace arestruggles between at least two individuals who perceiveinterference, lack of cooperation or lack of resourcesneeded to perform their work.

WHY CAN’T WE ALL JUST GET ALONG???

DEFINITION

• Two or more interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving that goal (Hocker & Wilmot, 1995)

• Competition between interdependent parties who perceive that they have incompatible needs, goals, desires, or ideas (Van Slyke, 1999)

CAUSES OF INTERPERSONAL CONFLICT

Some of the causes of interpersonal conflicts are:

• Differences and diversity among employees.

• Excessive and uncontrolled competition between employees.

• Internal conflicts within an employee.

• Romantic personal relationships or harassment.

• Drug- or alcohol-related behavior.

REDUCING CONFLICTS

• Emphasizing that employees must, despite their differences, treat each other with respect, dignity and fairness.

• Eliminating a defensive climate

• Establishing a supportive climate.

• Providing training to employees on improving communication skills and settling differences effectively and on a timely basis.

ADDRESSING THE CONFLICT

1. Obtain agreement from all parties that they will:

• Work to resolve the conflict

• Treat each other with respect, dignity and fairness

• Be clear and truthful

• Listen to other participants attentively

• Be willing to take responsibility for their behavior

• Be willing to compromise

CONT’D…

2. Arrange for all parties to confront the problem• Select a time as soon as all parties have cooled down• Meet at a place that is neutral for all parties

3. Have all participants describe their interpersonal conflict in clear terms and describe behaviors, feelings and desired changes

• Direct participants to use “I,” not “you,” and to focus on specific behaviors and problems, not on people.

CONT’D…

4. Ask participants to restate what the others have said

5. Summarize the conflict based on what you have heard and obtain agreement from all parties

6. Brainstorm to find solutions:• Ask each party to offer a solution.• List all of the options presented (either verbally or on a

flip chart).• Discuss all options in a positive manner.• Rule out any options that parties agree are unworkable.

CONT’D…

7. Summarize all possible options for a solution

8. Assign further analysis of each option to a participant

9. Obtain agreement on next steps

10.Close the meeting by having all parties shake hands, apologize and thank each other for working to resolve their conflict

MID-LIFE BLUESSuddenly, you’re forty and feeling it. You’re tired and crabby and bored, and to top it all off, your

jeans are too tight

WHAT IS IT?

• People in midlife face some big changes. Children leave home for college, military service, or even marriage. Women go through hormonal changes, and both women and men experience a range of physical changes that can affect sleep, exercise, and their life style. This what is known as Mid-life Blues.

SYMPTOMS OF MID-LIFE BLUES

1. Drastic Changes in Habits, Mood Swings, and Impulsive Decision-Making

2. Shifts in Sleeping Habits

3. Feeling Tied Down, with No Chance for Change

4. Thoughts of Death or Dying

5. Increased Consumption of Alcohol or Drugs

6. Bouts of Depression

WAYS TO HANDLE IT

You can handle it in three ways(Janie Lacy, Relationship Expert):-

1 – Make your emotional & physical health the priority.

2 – Celebrate your accomplishments vs. focusing on past regrets.

3 – Establish a new sense of adventure.

THANK YOU