colorado chapter PEAKS plainsfiles.ctctcdn.com/74730694101/7cffa87d-9aef-46aa-9604-7e... · 2015-04-15 · Statewide Pride: 28 Chapter Distractions: Word Find: 31 Annual ... my term

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PEAKS & plainsFOURTH QUARTER 2014-2015 | APRIL

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PRESIDENT’S MESSAGEJeff Hyre

INSIDE THIS ISSUEPresident’s Message 1

Upcoming Events 2

Customer Satisfaction takes Center Stage in Revenue Cycle Management

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HFMA Colorado Scholarship 6

Member Spotlight: Kelly Clasen 7Conference Wrap-Up & Photo Gallery

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Movers & Shakers 14

Mitigate Workplace Stress 16Texting Patient Information and HIPAA

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Talent Alone is Not Enough 20

Early Careerist: Advice from Your Millenials

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Committee Corner 25

CHA Update: Price Transparency 26

Statewide Pride 28

Chapter Distractions: Word Find 31Annual Sponsors 35

Greetings Colorado Chapter Members, it’s hard to believe I’m quickly approaching the end of my term as your chapter President. What an incredible journey it has been, I have learned so much from my HFMA peers. The chapter membership should be very excited about the future, as strong officer and board leadership continues to shape the chapter’s direction.

Since our last newsletter, in collaboration with Colorado AAHAM and CMCC, we had our most successful All Payer Day event yet. A special thanks to Craig Deerhing for chairing this committee and Colorado Children’s Hospital for hosting. We also recently held the day and a half Medicare Bootcamp last month and had excellent attendance and evaluations from this training class as well.

The active President’s Advisory Council, including past presidents Stephanie Warth, Ellen Stewart, Ann King, Cathy Wolf, Hal Prink, Larry Dupper, and Rich Cohan successfully implemented the chapter’s first

student scholarship program. Two students were selected recently for this honor, and will be receiving their scholarship awards at the Annual Conference April 16 -17th in Westminster, Colorado.

Due to the Scholarship and other early careerist projects, student membership has risen from 105 to 130 members in the last eight months. Congratulations to the membership committee led by David Ridley in spearheading these efforts. Deb Hiestand, Professor Jeffrey Helton, Jana Sizemore, Sarah Raizk, Dani Kimlinger, and Kirstie Newgren were also instrumental in these improvement efforts.

At the end of February, the chapter held its general elections and three new board members were elected. Peg Burnette from Denver Health, Jonathan Wiik from Boulder Community, and Kelly Clasen from Yampa Valley Medical Center will be joining the chapter board to provide their leadership.

A very special thanks to Steve Ellsworth and Terry Collins, whom are close to having successfully fulfilled their complete chapter board service terms, and have contributed immensely to historical and recent chapter successes. On the first day of our upcoming Annual Conference, April 16th, we commended Steve and Terry for their service to the chapter, and

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PRESIDENT’S MESSAGEcontinued

UPCOMING EVENTS: ■ APRIL 29-30TH WEBSITE CONSTRUCTION: www.hfma-co.org will be undergoing a server upgrade in order to facilitate a redesign to better serve our members. Please note there may be limited accessibility during this time. Thank you.

■ JULY 21ST, 2015 Rural Road Show Pueblo Parkview Medical Center

■ JULY 22ND, 2015 Rural Road Show Loveland Medical Center of the Rockies

■ JULY 23RD, 2015 Rural Road Show Glenwood Springs Valley View Medical Center

■ AUG 12-14TH, 2015 HFMA Region 10 Conference Cheyenne Mountain Resort, Colorado Springs

■ SEPTEMBER 24 - 25TH, 2015 Great Fall Rural Conference, Hotel Colorado, Glenwood Springs

■ OCTOBER 20-21ST, 2015 Chargemaster Conference Children’s Hospital Colorado, Denver

You can find registration links and information on our website at www.hfma-co.org

officially inducting the new chapter officers and board members into service.

I am very excited about the future of the Colorado HFMA chapter.

Best Wishes,

Jeff HyreHFMA Colorado Chapter President

STAY CONNECTED! HFMA Colorado is on Facebook

and LinkedIn.

Have you visited lately?

COLORADO HFMA & ROCKY MOUNTAIN AAHAM 2015 RURAL ROAD SHOWPUEBLO LOVELAND GLENWOOD SPRINGS

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JULY 23RD

VALLEY VIEW HOSPITAL

GLENWOOD SPRINGS

JULY 22ND

MEDICAL CENTER OF THE ROCKIES LOVELAND

JULY 21ST

PARKVIEW MEDICAL CENTER

PUEBLO

TOPICS & SPEAKERS ■ Coding/ICD-10 with Michele Olivier

■ Connect for Health Colorado Updates with Various Speakers at each site

■ Medicare Overview and Updates with Teresa Tatum - Novitas Solutions, Inc.

■ Why Litigate & Legal News/Updates with Terry Catlin, Legal Manager, A-1 Collection Agency/WHA and Jon Levin, Attorney/Staff Counsel A-1 Collection Agency/WHA

Agenda times will vary slightly by location. Full program brochure and registration coming in May.

Save the Dates!

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Improving the patient side of revenue cycle management can strengthen customer satisfaction, contribute to performance bonuses, i n c r e a s e l o y a l t y a n d generate new referrals. It can also reduce bad debt by improving the odds that self-pay balances will be collected in a timely fashion.

Patient billing traditionally hasn’t been a focal point for customer service efforts in healthcare; but, it has emerged as a key component in the Patient Protection and Affordable Care Act’s (PPACA) overall push to improve healthcare quality. Today, customer satisfaction data collected through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is used to help calculate performance bonuses and penalties developed under the Center for Medicare & Medicaid’s (CMS) Hospital Value-based Purchasing Program. Patient satisfaction scores also figure prominently in CMS’ Accountable Care Organization quality measurement efforts, a s w e l l a s t h e p h y s i c i a n per formance bonuses and penalties implemented through the Physician Quality Reporting System (PQRS).

B e yo n d s u p p o r t i n g t h e s e reform-driven programs, positive customer experience scores generate dividends in their own right. The continued growth of

high-deductible health plans means that move consumers are shopping for care based on both cost and perceived value. As a result, the ability to promote customer satisfaction represents another way for providers to differentiate themselves in a competitive environment. A positive billing experience can generate word-of-mouth referrals and positive customer feedback on social media sites. Significantly, a 2013 survey conducted by Connace found that 88% of patients with highly positive billing experiences would recommend a hospital to friends.

As patient financial responsibilities increase due to high-deductible plans, strengthening effective patient communications also can translate into accelerated cash flow. That means reduced days in A/R, reduced collection expense and less bad debt. According to a 2014 survey by TransUnion, 75% of responding patients stated that pre-treatment estimates of out-of-pocket costs would improve their ability to pay for healthcare.

Effective communication about a patient’s financial obligation, provided both before and after the episode of care, is at the heart of a customer-friendly billing process.

Organizations should make every effort to develop a system that can give patients an accurate estimate of their total out-of-pocket expense at the time of registration or procedure check-in. Patients who may have

CUSTOMER SATISFACTION TAKES CENTER STAGE IN REVENUE CYCLE MANAGEMENTby Randy Blue, McKesson

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difficulty immediately paying their entire balance should be given the opportunity to make installment payments over time.

Additionally, statements submitted after care should be clearly written and concise. Whenever possible, the balances due from all providers involved in a care event should be consolidated into a single, easily understood statement.

Patient-friendly billing can be further enhanced by providing a dedicated customer service contact for patient questions about billing issues. The ability for patients to connect with a specific individual, conversant in all financial aspects of their care, should help reduce consumer frustration.

1. “HCAHPS: Patients’ Perspectives of Care Survey,” Centers for Medicare & Medicaid Services, Sept. 25, 2014, http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS.html

2. Quality Measures and Performance Standards, “ Centers for Medicare & Medicaid Services, Dec. 31, 2014, http://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/sharedsavingsprogram/Quality_Measures_Standards.html

3. Dustin Whisenhut, “Making the Revenue Cycle an Ambassador for Your Organization,” hfma.org/rcs, November 2014, http://bit.ly/1yrWIYF

4. “TransUnion Survey Finds Patients Willing to Pay More of Their Bills With Improve Billing Information at the Time of Service,” TransUnion, April 7, 2014, http://transunion.mwnewsroom.com/press-releases/transunion-survey-finds-patients-willing-to-pay-mo-1104086?feed=abde9b49-8716-4c7b-b7a3-bff44ca35beb#.VLkjrSvF_h4

CUSTOMER SATISFACTION TAKES CENTER STAGE IN REVENUE CYCLE MANAGEMENT continued

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The Chapter is pleased to announce that during our first year of offering the Scholarship Program, we had two applicants who completed applications and were approved for a $2,500 scholarship. They are Broquelle Arguello, a student at the University of Denver, and Kirstie Newgren, a student at Regis University. The application requirements include an essay along with letters of recommendation and that the applicants are either full or student members of the Colorado HFMA Chapter. Both applicants are well-deserving of this award!

The idea of a scholarship program was first discussed at the Annual Conference in April 2013. The President’s Advisory Council (PAC) traditionally meets for breakfast with the incoming President to discuss initiatives with which they may be able to help. It was formally introduced at the April 25, 2014 Board meeting. The Board approved the PAC to create a draft program and present it at the July 23, 2014 Board meeting where it was approved. The Board enthusiastically supported this Program as both a member benefit and as a way to further demonstrate the Chapter’s commitment to education.

We are fortunate to have a dynamic team of former Past Presidents who wish to remain active in the Chapter. Participants in this project were Ann King, Cathy Wolff, Ellen Stewart, Hal Prink, Larry Dupper, and Stephanie Warth. Thank you for your continuing support of Colorado HFMA!

COLORADO HFMA SCHOLARSHIP PROGRAMby Stephanie Warth

KIRSTIE NEWGREN BROQUELLE ARGUELLO

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MEMBER SPOTLIGHTby Brian Mitchell

Kelly Clasen is a healthcare industry success story! She rose through the ranks to become a successful senior revenue cycle management executive. I had the distinct pleasure of recently interviewing her for the Colorado Chapter Newsletter Member Spotlight. Her enthusiasm and passion for the important work she is doing came shining through her sincere, wisdom-filled words.

Kelly is married to Guy and they have two grown daughters, Kim and Cortnee who both are married and reside in Colorado. They have also been blessed with a granddaughter named Morgen. Nowadays, the only other girls in their house are their two adopted cats, Ollie and Sadie. Guy and Kelly love snowmobiling, and being in the mountains on their ATV’s. Their vacation plans always include any place warm with a beach.

Kelly is a native Coloradan from Colorado Springs. Her healthcare career began in 1989 at Centura Health with her first job being a temporary worker who helped with Medicare cost reporting., From that initial ground floor position, Kelly continued to be given more

responsibility as she moved into management positions in the business office, performing follow up, billing and cash control operations. She is now Senior Director of Revenue Cycle at Yampa Valley Medical Center.

In 2005 Kelly moved to Jackson Hole, Wyoming to take a position in revenue cycle management at St. Johns Medical Center. After five years at St. Johns, Kelly was recruited to Louisiana by a management company to help set up revenue cycle operations at a hospital that was previously owned by the Hospital Corporation of America (HCA). She traveled from Jackson Hole to Louisiana in two week segments so essentially spent half of her time away from home. She was the Director of Revenue Cycle at Savoy Medical Center for about 2 years prior to joining Longmont United Hospital in late 2011 as the Director of Revenue Cycle. Although they love being in a mountain resort town the move back to Colorado was a difficult decision. But both Kelly and her husband knew that it was time to get back to their home base. In late

2014 Kelly was given the opportunity to go back to a mountain resort town and without hesitation, they packed up and moved to Steamboat Springs.

Kelly’s vision for success is “the same as it has always been, which is to build and maintain a highly valued revenue cycle process that is collaborative, caring, distinctive, and innovative with an emphasis on a positive patient experience”. Success in Kelly’s philosophy is accomplished only if both the facility and the patient have excellent experiences.

Kelly sees her greatest challenge as a revenue cycle management leader, being, as she voiced, that of “the uncertainty in healthcare. There is currently no clear vision of where the industry is going, making it difficult to effectively plan and execute those plans”. She believes an important operational attitude is to remain flexible so to be able

KELLY CLASENSenior Director of Revenue Cycle, Yampa Valley Medical Center

“You can’t know where to go tomorrow if you don’t know where you are today”

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MEMBER SPOTLIGHTcontinued

to respond more effectively to the dynamics of the industry. Kelly loves change because as she put it, “it keeps me sharp and allows me to grow”. Implementing process and analysis is an important part of the execution of Kelly’s plans because they will enable her organization to change directions quickly when needed. She believes that technology is driving many of the changes occurring in this industry and analytical capabilities are critical in the changing healthcare market.

“You can’t know where to go tomorrow if you don’t know where you are today”, Kelly stated. “It was much easier fifteen years ago. Today requires more of a dart board approach. It is very difficult to manage population health without knowing what is coming next from the government and industry. That said, I love the challenge of the industry.”

I n a d d i t i o n t o p ro c e s s a n d automation being key planning and enablement considerations, she recognizes the value of bringing on new technology that makes the patient experience effortless, while maintaining superior customer service. She was pivotal in bringing on biometric patient identification through palm scanning while she was at Longmont United Hospital to ensure that the right patient is

receiving the right service, along with an alternative for patients to make longer term payments without interest while increasing cash flow for the facility. Both of these services were well received by the community of Longmont and improved the patient experience.

Kelly has been a member of HFMA for over 10 years. She is also a member of AAHAM, NAHAM, AHIMA and co-founded COHAM, the Colorado chapter of NAHAM where she served as the Sponsorship/Membership chair. Kelly currently holds the CRCR certification and will be obtaining her CHFP certification before

years end. She would challenge all members of the Colorado chapter to become involved and support HFMA. “The professional relationships that I have developed over the years attending the local, regional and national conferences have been extremely valuable in my career development and remain strong even after all these years”.

Kelly’s final words in this discussion were “I encourage all healthcare leaders to mentor and educate their staff members; their success and the success of your organization depends on it.”

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CONFERENCE WRAP-UPHere’s what you missed!

UNINSURED CONFERENCE by Hal Prink, Program Chair

“Colorado Healthcare Marketplace: Uninsured Trends and Impacts from the Affordable Care Act”This year’s conference focused on the Affordable Care Act and how it has impacted the availability of healthcare coverage for the Uninsured and Underinsured.

Former Governor Richard Lamm led off with a keynote presentation on: “Setting Limits in Healthcare.” Always a popular speaker, in this program he addressed not only setting limits but the negative impact of the Supreme Court decision, which if not upheld, would put the program in a “Death Spiral.” There are no real plans to replace it in the short term if this happens.

Fol lowing G over nor Lamm’s presentation were general sessions with Jeff Bontrager and Natalie Triedman from the Colorado Health Institute on what the latest data say about healthcare coverage in Colorado. Lots of data was presented on the impact of healthcare reform on Colorado, how we compare with other states and key healthcare coverage and access to care issues. The big takeaway was the reduction in the uninsured as a result of the Affordable Care Act and Medicaid Expansion. Colorado has gone from 17% of the population in 2013 to 11% in mid-year 2014.

The Colorado Coalition for the M e d i c a l l y U n d e r s e r ve d wa s represented by Jessica Meyer, Colorado Network of Health Alliances Manager, where she described the positive experiences of healthcare reform along with the specific impacts of reform on the medically underserved.

Marcia Benshoof, Chief Strategy and Sales Officer of Connect for Health Colorado, provided an update on the state health care exchange established under the Affordable Care Act. Then, Chris Tholen, VP, Financial Policy for Colorado Hospital Association discussed the Impact of ACA on Medicaid, both the buget impacts on the state as well as hospital impacts on Medicaid Expansion.

The program closed with a panel discussion led by Peg Burnette, CPA, FHFMA, CFO, Denver Health and Hospital Authority with panelists Larry Dupper, FHFMA, CFO, Valley View Hospital, Glenwood Springs, CO and Brady Fitzwater, CPA, CFO Peak Vista Community Health, Colorado Springs, CO. Peg noted that, the Affordable Care act is very good for safety net providers and is a step toward better access to care for the uninsured and Colorado is a high-performer/leader in implementing the Affordable Care Act

The program was hosted again by Children’s Hospital Colorado. The program had over 120 attendees this year and was overall rated excellent and we look forward to continuing this at next year’s conference at Children’s, on January 21, 2016.

Uninsured Sponsors and ExhibitorsFacility

■ Children’s Hospital Colorado

Exhibitors ■ EKS&H ■ Credit Service Company, Inc. ■ Revenue Enterprises, LLC ■ Xtend Healthcare

COMPLIANCE CONFERENCEA Penny Saved is a Penny Earned: Getting it Right at the Front Endby John Higgins, Program Chair

HFMA-CO’s Annual Compliance Conference was held February 12th and 13th at the Denver Marriott South Park Meadows in Lone Tree, CO. The conference theme of “A Penny Saved is a Penny Earned: Getting it Right at the Front End” was representative of the educational offerings that attracted 95 attendees.

After a well-received opening keynote address titled “Inspire Integrity: Chase an Authentic Life” by Corey Ciochetti of the University of Denver, attendees benefitted from sessions including:

Colorado HFMA offers it’s members many educational programs throughout the years. These opportunities provide continuing education and allow our members to stay on top of the current issues and trends in our industry. If you haven’t

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■ Modifier 59 usage ■ Management of overpayments ■ Medicare provider-based rules ■ 340B program compliance ■ Accountable Care Organization funding

■ Meaningful Use Stage 2 require-ments

■ Government use of Data Analyt-ics

■ Trends in Healthcare Litigation.

Attendees were highly satisfied with this year’s conference, with 97% of respondents ranking the program as “Excellent” or “Above Average.” The quality of this year’s program would not have been possible without the help of a dedicated planning committee - special thanks for their contributions to the conference planning to: Joanne Davidson (Co-Chair); Jonathan Wiik, Bill Huron, Barb Shurna, Jeff Hyre, Cheryl Curry, Kelly Straight, Pilar Monk, and Hal Prink. Thanks also to our conference sponsors, without whose financial assistance the conference would not have been possible.

Compliance Sponsors and ExhibitorsFacility

■ Marriott Park Meadows

Exhibitors ■ Credit Service Company, Inc. ■ Xtend Healthcare ■ Pinnacle ■ Healthcare Resource Group

■ HCPro ■ Berkeley Research Group ■ Cyberscience ■ Paragon Audit and Consulting, Inc.

■ SAI Global

MEDICARE 101 BOOTCAMPpresented by Day EgusquizaSponsored by HFMA Colorado and Rocky Mountain AAHAMby Nan Rayburn, Attendee

The Colorado Chapter of HFMA’s Spring 2015 ‘Medicare Boot Camp’ was time very well spent. The speaker, Day Egusquiza, effectively clarified many of Medicare’s complex rules and requirements, then shared relevant anecdotes from her extensive experience.

This dynamic operational focused boot camp addressed many reimbursement challenges - both in charge capture, revenue cycle basics as well as regulatory implementation.

Day talked about engaging all parties of the revenue cycle - nursing, dept heads, providers plus the support team of PFS and HIM and how it would ensure a more robust cash position. Participants left with an enhanced understanding of regulations and how they can be taught and implemented as well as a general understanding of how the revenue cycle works with stake holders.

Charge capture and documentation to support it was taught in all sessions and attendees learned documentation standards to support inpatient and observation.

Medicare Bootcamp Sponsors and ExhibitorsFacility

■ Marriott Westminster

Exhibitors ■ Credit Service Company, Inc.

Reception Sponsor ■ Revenue Enterprises, LLC

CONFERENCE WRAP-UPcontinued

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PHOTO GALLERYUninsured Conference - January 2015Colorado Healthcare Marketplace: Uninsured Trends and Impacts from the Affordable Care Act

Compliance Conference - February 2015A Penny Saved is a Penny Earned: Getting it Right at the Front End

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Compliance ConferenceA Penny Saved is a Penny Earned: Getting it Right at the Front End

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Compliance Conference

Medicare 101 Bootcamp with Day Egusquiza

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CHAPTER MOVERS AND SHAKERSSee what our members are up to! Send your promotions, appointments, new jobs and accomplishments to Marketing Chair, Pilar Mank at [email protected].

BRIAN MITCHELL, MBA, has been named Chief Commercial Officer at Sage Growth Partners, LLC, a Baltimore-based health care consulting firm. Prior to joining Sage Growth Partners, Mr. Mitchell served as Senior Vice President of Business Development for SPi Healthcare (now part of Conifer

Health). According to Don McDaniel, CEO of Sage Growth Partners, “Brian Mitchell brings his extensive marketing, sales leadership experience to our firm and will serve in a visionary, mentor role. We believe, with his help, Sage will continue to grow our own business and help clients in their drive to identify opportunities, evaluate potential and map out strategies for success. We are privileged to have him join our team.”

HRG announced the addition of ALAN ARELLANO to its Business Development team. Arellano has over ten years of healthcare industry experience with a fo-cus on hospital financial man-agement and nearly 20 years as a sales professional. In his new role at HRG, Arellano will be working with hospitals, clinics and physician practices located

in the US Midwest as the area’s dedicated Director of Business Development. “We have been steadily grow-ing our client base in the Midwest and are confident Alan will further increase our momentum” said Steve McCoy, HRG’s CEO.

Arellano graduated from San Diego State University and resided in Germany while serving in the United States Army. He is an active member and volunteer at Healthcare Financial Management Association (HFMA) as well as other key healthcare organizations. Arellano will be based in Denver, Colorado.

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MITIGATE WORKPLACE STRESS By Cally Christensen

GET SOME DISTANCEWhen faced with daunt ing deadlines, truncated timelines, cost containment, difficult staff dynamic, gory gossip or workplace bullies the best thing to do is walk away and gain some emotional distance. Try to look at the situation from an unaffected, third party view. When you can attain objectivity, the next step is to re-frame how you define the core issues surrounding you and your situation. What are the

positive aspects or “silver linings”? You may have to dig deep to find them, but they’re there. Sometimes the goal is to allow yourself to get back to a neutral position, or state of mind. It is often said that hindsight is 20/20. But many times it isn’t until some time and distance has passed, that you’re able to see how opportunities opened or lessons were learned.

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In the healthcare industry, workplace stress is an important contributing factor to burnout. To quote Rich Bluni “Low-performers don’t experience burnout.” Regardless of industry, rank or position, occupational stress is a global epidemic that if left unmitigated can lead to loss of productivity, unnecessary anxiety and worry.

ORGANIZEAnother great strategy to re-gain command and control of your work space it to organize; it is Spring after all! For those of us that feel the drive to de-clutter, sort, refill, recycle and even throw away the old, un-useful items that accumulate…this is a perfect time. Go through that “drawer of death” and look into the “forgotten files” from forever ago…do you really need the paper? If you can repurpose them into scratch paper-great, (*Remember to check for PHI) if not… Shred ‘em! When things are in their place and there is a place for everything you can be dedicated to the task at hand…not searching for the tape or a rubber band.

TIME BLOCKEveryone experiences shifting priorities and deadlines-maybe even become so stressed and overwhelmed, that they don’t know where to start. By grouping like tasks (e.g., e-mails, phone calls and other correspondence) together you can increase focus and production throughout the day. It would be nice, though not realistic if every day you were all things to all people. Inevitably a couple tasks for today will carry over into tomorrow. Before you leave make a note of any unfinished tasks or immediate action items for the next day; that way when you come in your space is clean and your targets are clear.

MANAGE YOUR EMAIL - DON’T LET IT MANAGE YOU!“You’ve got mail” …We all struggle with managing our inbox. Do you feel like you always need to respond immediately? Why? Generally you

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lose about 5-10 minutes of concentrated effort for every interruption. By allowing yourself to remain on task you will be more efficient and effective. Many people turn off their alerts, or on their “out of office” while working on big projects to remain on point. Professional courtesy dictates that you should respond within 24 hours, no longer than 3 days-but we all know when there are auditors in the office, or budget projects looming- everything else is put on the back burner. Sometimes a quick and simple acknowledgement of receipt and a request for additional time to thoughtfully respond is all that’s needed to protect the relationship.

SWEAT IT OUTThe single best strategy in combatting workplace stress is exercise. Many employers offer things like: walking paths, community gardens, exercise areas, ping pong tables etc., so employees can take advantage to refresh and recharge throughout the day. Many people incorporate a trip to the gym into their workday whether its early morning, over lunch or before going home for the day. Even if intense cardio isn’t “your thing” a quick 10 minute walk around the parking lot or on a treadmill will give your body a boost of energy and your brain a break.

MITIGATE WORKPLACE STRESS continued

Doing what’s right,not what’s popular.

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Our principals never change.umb.com

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TEXTING PATIENT INFORMATION AND HIPAA: BTW, DO U KNOW THE RISKS?by Sharon Caulfield and Cindy Pechon

Text messages are generally not considered secure because they lack encryption, meaning the sender does not know with certainty the intended recipient received the message, and the telecommunications vendor or wireless carrier may store the text messages. With HIPAA enforcement on the rise, here are a few things to consider before you hit “SEND.”

Texting PHI is not expressly prohibited by HIPAA, but whether it is safe depends mostly on the adequacy of the controls used to safeguard that PHI. The HIPAA Privacy Rules include the obligation to maintain privacy of PHI through security protocols set forth in the HIPAA Security Rules, which include specific security standards for disclosure and storage of electronic health information. Text messaging is regulated under this rule when it involves transmission and/or storage of PHI.

According to the general standards of security for PHI in the HIPAA Security Rules, covered entities must:

■ Ensure confidentiality, integrity and availability of all electronic protected health information which the covered entity or busi-ness associate creates, receives, maintains or transmits.

■ Protect against any reasonably anticipated threats or hazards to the security or integrity of such information.

■ Protect against any reasonably anticipated uses or disclosures of such information that are not permitted or required under [the Privacy Rule].

■ Ensure compliance with [the Security Rule] by its workforce .

Text messaging carries the risk of a Security Rule violation because messages can be intercepted during transmission by an unauthorized third party, or accessed by an unauthorized user on a mobile device. Text messages that contain electronic PHI, if not sent and accessed via encrypted means, could be in violation of the Security Rule. The Department of Health and Human Services guidance specifies only two methods for securing PHI: encryption and destruction.

Unsecured text messaging is not per se a HIPAA breach that requires reporting to the affected individual or HHS. The reporting obligation is triggered when there is a release of PHI that was not rendered unusable, unreadable or indecipherable to

unauthorized persons through the use of HHS-specified encryption or destruction measures. The HIPAA preamble clarifies that not all security breaches constitute a breach of the privacy rules . A breach might demonstrate that additional safeguards should be in place to comply with the Security Rule, but may not warrant reporting. Only if the security breach resulted in a violation of the Privacy Rule would breach notification be required. If it is not clear whether or not a violation of the Privacy Rule has occurred, then the organization must undertake a risk assessment to determine if there is a “low probability” that the PHI has been compromised. If the “low probability” standard cannot be met, then the Privacy Rule breach notification process must be activated.

At a minimum, the following actions should be taken before deciding whether texting is right for your organization:

■ Comprehensive security risk analysis to identify threats and vulnerabilities related to texting PHI.

■ Creation of a risk management strategy to reduce risks identi-fied in the security risk analysis, including regular evaluation and maintenance of mobile device safeguards.


Does HIPAA allow health care providers to text protected health information (PHI) within an organization or to another provider?

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■ Documented policies and procedures including mobile device management, procedures for using your own device, restrictions on usage, security or configuration settings, and regular assessment and staff training.

■ Encryption is the best defense against privacy breaches. Other than not utilizing texting, third-party encryption and messaging solutions may be the only way for covered entities to ensure secure messaging.

Sharon Caulfield practices health care law at Caplan and Ear-nest LLC and may be reached at [email protected] or 303-443-8010. The Caplan and Earnest health care legal team is one of the most respected in the Rocky Mountain region.1 45 CFR §164.3062 74 FR 42743-443 45 CFR § 164.400-414

TEXTING PATIENT INFORMATION AND HIPAA: BTW, DO U KNOW THE RISKS?continued

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TALENT ALONE IS NOT ENOUGHby Brian Mitchell, Chief Commercial Officer, Sage Growth Partners

Most believe that we have innate talent or strengths as part of who we are. Those talents then have to be surrounded by skills to bring out the best in each of us to perform at peak or to continuously improve. If we stop building on our strengths, our performance will most assuredly flatten out or diminish.

Many baseball pitchers who throw 95 mph fastballs and have big strong bodies achieve success in their sport. But do you believe that those two gifts alone are all that they need to succeed? What about the skill to pitch to spots that are difficult for the hitter to handle, throw off-speed pitches to keep the hitter off balance, field the position well, perform in high pressure situations

and recover from a bad inning or a big hit? You will likely agree that even the most gifted of athletes need skills to succeed. And so it is with other jobs in life.

Michael Jordan was an amazing athlete . He could fly through the air, make quick cuts to leave defenders behind and deftly steal the ball from even the most cautious of opposing ball handlers. Michael was truly gifted. Michael was also driven to win. He improved from a non-starter in high school to become perhaps the greatest hoopster of all time. Michael developed his shooting, dribbling, defending, passing and rebounding skills to complement his natural physical strengths to become truly great.

One of our family’s favorite athletes, Paralympic gold medalist Alana Nichols grew up in Farmington, New Mexico and now lives in Denver. Alana was a star high school softball player who expected a division one college scholarship offer and had her sights firmly set on making the able-bodied U.S. Olympic team. Two things happened to derail her dream;at age 17 she became paralyzed from the waist down after a snowboarding accident and softball was dropped as an Olympic sport. Dreams dashed? Not at all! Alana’s athletic ability only required an incredible pursuit for success combined with the willingness to transform her softball skills into downhill sit skiing and wheelchair basketball. She became the first

woman to win gold medals in both winter and summer Olympic Games.

Ta l e n t c o m e s t o us natural ly. Sk i l ls a r e d e v e l o p e d w i t h s t u d y, wo r k , intent and practice. Developing skills also requires vision, focus, and rigor. Most lazy people do not develop skills because they don’t want to work. They may be talented and rely on that natural, given ability to get by. Laziness

Where does it all begin? How did you get to the point where you can do what you do today? Were you born with that capability or did you become the talented and skillful person that you are today?

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breeds apathy and apathy has no engine or wheels to get it moving, at least not forward. In fact, I believe that standing still is the equivalent to moving backward due to the rapid acceleration of everything around us, including the people motivated to improve.

In the healthcare industry, as in all businesses, simply continuing to do what we have always done with the motto of “we always figure it out” is probably not a winning formula. The rate and magnitude of change, the complexity of the industry, and competition have accelerated so that those who hesitate to modify behavior, processes, and skills to compliment strengths will fall behind. Those who fail to plan should plan to fail.

Sometimes the investment in discovering strengths and building on them is trumped by the perceived need to cut costs and focus on the transaction. Let me explain that

so that you don’t draw the wrong conclusion. Businesses can be very action oriented and reactionary to the situation at hand. One could say that they are very tactical in their approach. I believe that to be an unsustainable model, particularly if the business wants to grow or the operators want to have more time for family and doing things outside of work.

I believe it all begins with a vision that inspires a company to step out of their comfort zone and make changes, discover strengths or core competencies, and then put a plan in place to build on those strengths to deliver on that vision. That vision, must be accompanied by leaders who believe in and are committed to the investment in their teams to help them become who they can be (because of their strengths) and who they want to be (because of their vision). For you and me it is exactly the same. Discovering our strengths and then building on

them by the complement of skills through training, reading, practice, repetitive utilization and the vision of “always getting better at what we do best” is the correct path to endeavor. Without it, wandering around and reacting to others and situations becomes our norm. That is NOT how Michael Jordan and Alana Nichols won the NBA championships and Olympic gold medals.

Brian Mitchell, Chief Commercial Of-ficer, Sage Growth [email protected]

TALENT ALONE IS NOT ENOUGHcontinued

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Here they come! Who? Here come the Millennials! They have been in your organization for years and they are joining by the thousands! Projections state that by 2020 Millennials also known as “Gen Ys” will outnumber Baby Boomers and many Millennials will be in decision making roles (Charney, 2015). Guess what?!? 2020 is only 5 years away! So, as some might say… You can choose to work with them or against them.

Who are these Millennials? Well, the Millennials were born between the years of 1980-2000. They have had a number of notable events and experiences that make them who they are in the workplace. Now… before we get too far down this path, remember that there are just as many differences in the generations as there are

between the generations. We are just talking generally, broadly and stereotypically. We will get a glimpse of individual variance in just a moment.

Generally, broadly and stereotypically, Millennials have always known their world with computers, people leaving their families voicemails and they may have even had cell phones in school. Many Millennials had parents, coaches and teachers who were supportive and celebrated every milestone with them. Effort may have been rewarded in addition to achievement. They have likely been given messages that being casual and relaxed with authority is appropriate. They are technologically savvy, trustworthy, high achievers, well-educated, tenacious, team-oriented, have a collective action and want you to acknowledge and support them!

Now, as mentioned above, there is indeed variance between Millennials. There is also a reason that stereotypes exist. This quarter, we interviewed seven Millennials who currently work in healthcare organizations. These Millennial have range from ages 22-34 and work in different areas of healthcare ranging from clinical to financial and administrative professionals. They were asked to speak about not only their current organizations but others that they have worked at in the past. These seven Millennials were asked a semi-structured set of questions and as you will see there is some consistency and variance in their responses.

When asked if these Millennials have ever felt unfairly judged or stereotyped according to their generation, two of our Millennials stated that they have not been and five stated that they have been. Those who stated that they have been unfairly judged or stereotyped had different experiences. Three of our five Millennials shared that they are judged and stereotyped by their patients or clients too. These patients or clients may request that someone with more experience look at their work or decision to verify. Another two experiences that were mentioned is being singled out because the Millennials

EARLY CAREERIST: ADVICE FROM YOUR MILLENNIALS!By: Dani Kimlinger, PhD, MHA, SPHR, SHRM-SCP, Human Resources and Orga-nizational Psychology Leader, MINES and Associates


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has less experience and therefore receives further scrutiny than others. One person shared that in their previous workplace, they had a management team who simply did not trust Millennials, second guessed vacation time, assumed dishonesty and made the workplace unbearable for younger professionals.

“What are the most important things that you need from your workplace?” This question prompted a fair amount of consistency which is also consistent with the literature. Here is what the Millennials said from most prevalent to less: feedback-constructive and affirmation, flexible work schedules, strong management, collaboration, supportive workplaces, professional development, teamwork work/life balance, autonomy, limited micromanagement, generous PTO and remote working possibilities.

The interviewees were asked about the benefits and challenges of working with multiple generations. Diversity and perspectives in thought and approach to work assignments was a highly mentioned benefit. Two people found it helpful to combine other generations’ experience of the field and the Millennials’ fresh perspective and up-to-date training. Three participants shared that they find it beneficial to learn from other generations’ how they developed and grew in their careers.

There were some challenges expressed by our millennial interviewees that are helpful to keep in mind. Three participants felt that there a lack of understanding is a challenge. An example that was shared by one interviewee was that they may perceive that their Baby

EARLY CAREERIST: ADVICE FROM YOUR MILLENIALS!continued


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Boomer colleagues work their lives away; whereas the interviewed Millennial feels that work/life can and should be balanced. Another participant shared that as they age and grow in their career, they tend to see the younger Millennials coming into their workplace differently (even though they are in the same generation). They see them as wanting to immediately climb to the top, having a sense of entitlement, being perhaps too enthusiastic, and needing additional support. This interviewee had to recall what it was like to be in their shoes. One interviewee shared that there are no challenges to having multiple generations in the workplace.

The last question that we asked the Millennial was: what do employers need to know about their generations? Here is what they said…

“Gen Ys want to do a good job and have a strong work ethic.”

“Millennial have multiple priorities in life, work is one of

them.”

“Gen Ys may present as being entitled, know it alls but remember, we are in the workplace competing with all of the other generations. We need validation as we are proving ourselves, not criticism.”

“There are a lot of great aspects of this generation! Keep an

open-mind.”

“We’re not all entitled.”

“We work hard, we work at all hours! The rigid 8-5 schedule is

not feasible anymore.”

“When posting a job, remember, we may not have the experience you are looking for but we have knowledge.”

“Gen Ys are hard workers; we have been juggling multiple demands

our whole lives.”

“We have insight and can help you work with our generation.”

“We learn differently than other generations and flexibility helps

us thrive.”

“We are hard working and are willing to do whatever it takes.”

“We want the opportunity to accomplish personal as well as

professional goals.”

“Remember what it was like to raise a family and grow in your career.”

Now you have heard seven Millennial perspectives about mult iple generations in the workplace as well as what they need from you! Remember! You can work with Millennial or work against them.

Thank you to our interviewees! ■ Amber Americanos is a Reg-istered Nurse and Clinical Researcher for University of Colorado Anschutz

■ Lisa Barsky is a Licensed Clinical Social Worker at Mental Health Center of Denver

■ Ariel Briggs is a Professional Research Assistant at University of Colorado Anschutz

■ Nic McKane is the Business Development Coordinator at MINES and Associates

■ Kirstie Newgren is a Student and Intern at EKS&H

■ Sarah Raizk is a CPA and Senior Manager at EKS&H

■ Scott Willcuts is a CPA and Au-dit Manager at EKS&H

EARLY CAREERIST: ADVICE FROM YOUR MILLENIALS!continued

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COMMITTEE CORNER

Colorado HFMA offers it’s members lots of opportunites to get involved. Check out what our committees are working on for you!

Marketing We are excited to announce Cally Christinsen as the Co-Chair of Marketing for the 2015-2016 year. Cally has been an active volunteer since moving to Colorado last year, Cally is also the author of our State Wide Pride articles you can enjoy in each newsletter. Our website will be our focus for the next 6 months. To start we will be upgrading our storage capacity at the end of this month, the website will be inactive during this transition.

Certification Changes to CHFP Certification. Starting in June 2015, the healthcare industry’s premier certification in healthcare finance will adopt an integrated approach that extends beyond its traditional focus on demonstrating competence in finance and accounting. The changes in Healthcare Financial Management Association’s (HFMA) signature certification program, the Certified Healthcare Finance Professional (CHFP), are designed to prepare leaders for a new era in health care.

If you are interested in certification but have not yet begun preparing for it, please wait and use the new materials, available in summer 2015, to prepare for the new CHFP.

Contact Chad Krcil @ 303 298-6463 or [email protected]

Membership The membership committee is pleased to report that we will be rolling out a Mentorship Program for young professionals in April. Sarah Raizk, of the membership committee, will be providing details about this exciting new program designed to provide valuable mentor opportunities to early careerists and also provide established healthcare professionals with an opportunity to mentor a young professional and give back. Be sure to check out our website for details about this exciting new program.

Sponsorship The Sponsorship Committee is seeking new members to get involved with sponsorship development and is seeking new ideas for enhancing benefits to our existing annual sponsors. If you are interested in participating, or have great ideas to pass on, please contact Steve Ellsworth, Sponsorship Chair, at [email protected].

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Hospitals, and the talented professionals who staff them, perform miracles every day. Their work saves and extends patient lives, improves quality of life and prevents potentially serious illnesses. Hospitals serve as their communities’ safety nets. As hospitals remain accessible 24/7 for everything from routine visits to trauma care, they are able to provide the critical services needed by patients who, often times, are unable to pay. These realities are why we choose to work in the health care field.

For those of us in hospital finance, we see the positive impacts hospitals make each day in the lives of our neighbors and the communities we serve. Conversely, we see the emotional and financial struggles the average patient encounters when navigating their care and how to pay for it.

Unfortunately, not enough attention is given to the great work that hospitals perform each day. Often, the spotlight falls on the cost of health care, the complexity of billing practices and the lack of price transparency. While health care finance should not overshadow the miracles occurring every day at Colorado hospitals, the issue continues to demand our attention.

Price transparency is a common topic in health care legislative and policy discussions. Such transparency is often identified as the solution to consumer engagement and health care cost containment; the lack thereof is widely viewed as a significant barrier to accessible and affordable care.

New tools claiming to improve transparency and fresh literature exposing variation in charges seem to appear weekly. While well-intentioned, focusing on hospital charges does not help the patient make thoughtful and informed decisions on their medical care. Rather, it serves as a misdirection to our patients, the health care consumers. Meaningful transparency occurs when patients know and understand their own financial responsibility associated with the care they receive.

In 2014, the Colorado legislature passed Senate Bill 14-050, which strengthened transparency around hospital’s financial assistance policies. This year, several bills have been introduced in the legislature that intend to improve transparency in patient billing. In addition, the Center for Improving Value in Health Care (CIVHC) will release its next round of comparative price and quality information on the consumer portal of the Colorado All Payer Claims Database (APCD) in June 2015, with the goal of improving financial transparency across all provider types.

Colorado hospitals, and all health care providers, are currently at a crossroads. We can choose how to provide meaningful information voluntarily that will inform and assist patients – or have such efforts mandated. We know our patients better than any other stakeholder. We know the information patients need to have in order to make informed financial decisions. And we must do something about it.

CHA UPDATE: PRICE TRANSPARENCYby Chris Tholen, Vice President, Financial Policy, Colorado Hospital Association


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Through deliberation and collaboration across providers and payers, the Healthcare Financial Management Association (HFMA), has created a framework to provide patients with the information needed to make thoughtful and informed decisions. Colorado Hospital Association (CHA) has paralleled that effort with a hospital price transparency resolution that aligns with HFMA’s framework (website link). Please review the HFMA Price Transparency Report and the CHA Transparency Resolution to determine the best approach for furthering meaningful transparency within your hospital. Together we can ensure patients have access to information that allows them to make informed decisions about their health care.

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CHA UPDATE: PRICE TRANSPARENCYby Chris Tholen, Vice President, Financial Policy, Colorado Hospital Association

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On behalf of our chapter, we are excited to be hosting our 2015 Regional Conference in August. There are many activities to keep us and our families busy in the Pikes Peak Region during the dog days of summer. Fun Fact: our beloved song “America the Beautiful” was written by Katherine Lee Bates after summiting Pikes Peak’s 14,114 feet.

Colorado Springs is rich in history dating back to the 1700’s when several Native American tribes (e.g., Arapaho, Cheyenne, and Ute) settled near the now Pikes Peak area- partly due to the abundant mineral springs. In 1806 almost 100 years later,

an United States Army captain and explorer Zebulon Pike led an expedition through the now Colorado. The men lost their bearings and ended up being captured by the Spanish. Then they were sent to the now Chihuahua, Mexico to be questioned by the Governor and at ultimately released in 1807.

As in other parts of our state, once the Denver and Rio Grande Railroad started bringing new people, revenue and wares to Colorado Springs; a new era truly began. Once gold hit, Cripple Creek celebrated one of the largest gold rushes in US history and its population boomed to approximately 50,000 residents.

One of the newfound millionaires was named Spencer Penrose. He and his wife Julie wanted to give back to their region and founded the Cheyenne Mountain Zoo in the 1920’s. They then developed a trust for the people of Colorado Springs “for the sole purpose of establishing and maintaining a zoological park to provide recreation, education, conservation and scientific facilities in the field of zoology and related subjects, and to preserve the Zoo in perpetuity for the people of the Pikes Peak region.” www.cmzoo.org


STATEWIDE PRIDELearn and Laugh at Region 10 then Stay and Play...the Pikes Peak Way!by Cally Christensen

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Today the zoo focuses on conservation and education by allowing guests to experience a one of a kind habitat. From feeding giraffes to hippos and primates this is one experience not to be missed!

Another “must see” is Historic M a n i to u S p r i n g s , f a m o u s for several different types of therapeutic mineral waters. The native tribes that settled in this area considered the eruption of bubbles in the water the breath of the Great Spirit “Manitou.” Much of this healing water is still available today; residents and visitors alike can take a walking tour to sample the different springs. Some of the local favorites are: Seven Minute Spring, the Cheyenne Spring -a sweet soda spring, Iron Spring Geyser- this healing water helps with iron deficiencies, Twin Spring-this water has a sweet taste with higher levels of calcium and potassium.

According to TripAdvisor the #1 place to go in Colorado Springs, is the Garden of the Gods Park. With over 15 miles of trails within the

park and over 1,300 total acres; you can bike, hike, walk, take a Jeep tour, ride on horseback or even do some climbing. This park is owned by the City of Colorado Springs, and has been designated as a National Natural Landmark. This park celebrates over 300 million years of geological history and the merging of two different biomes: the grasslands of the Great Plains and the pinon-juniper woodlands of the American Southwest.

Finally another awe inspiring local attraction is Seven Falls (privately owned.) This is an almost 200 foot series of seven cascading waterfalls of the South Cheyenne Creek. There are multiple ways to view the falls either from the Eagle’s Nest (accessible by elevator,) or climbing the 224 stairs. This scenic destination experienced significant flooding in 2013 and has been renovated and will re-open Summer of 2015. Sources Cited: www.visitcos.com www.cmzoo.orgwww.tripadvisor.com

STATEWIDE PRIDEcontinued

HFMA REGION 10 HEALTHCARE CONFERENCE

Come to Learn. Stay to Play.HFMA Region 10 represents chapters from Arizona, Colorado, Idaho, Montana, New Mexico, Utah and Wyoming. Mark your calendars and plan to join us for this exciting bi-annual conference which provides exceptional education and networking opportunities. Here’s a sneek peak at what we have planned!

August 12 - 14, 2015 Colorado Springs,

CO

™

region 10

cheyenne mountain resortLocated within the southwest district of Colorado Springs, Colorado, Cheyenne Mountain Resort is a luxury retreat nestled on over 35 acres that include a private reservoir, beach with volleyball courts, paddleboats, tennis, swimming pool, and 18-hole Pete Dye designed golf course.

reservationsRooms are available at $169 per night plus applicable taxes and fees. Conference rates will be honored 3 days prior to the conference and 3 days after. Stay and enjoy all that the area has to offer. 3225 Broadmoor Valley Road, Colorado Springs, CO 80906Room Reservations: 800.588.0250Main Phone: 719.538.4000www.cheyennemountain.com

Educational Sessions• Breakout sessions for Revenue Cycle, Physician Practices, and

Finance• “Sustaining Revenue Cycle Excellence” Gregory West, President &

COO Healthcare Resource Group• “Cost Reporting for Patient Financial Services” Shar Sheaffer, CPA,

Owner, Dingus Zarecor & Associates• “Successful Transformation Strategies for the New Healthcare

Environment” Tom Royer• Hospital Association Panel • Bonus pre-conference sessions on Wednesday

Social Events• Wednesday Evening Opening Reception with Sponsors and

Exhibitors• Thursday Night Wild Wild West Party with Dinner, Dancing and

fun!

Golf Tournament• Wednesday morning golf tournament with prizes• Sponsorship opportunities available

Full program brochure and registration coming in May!

Learn more at www.hfmaregion10.org

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CHAPTER DISTRACTIONS!M R Y R T S I M E H C R Y A E L

P F E Z C X C N P A P R F G J A

C N W D V E O A F G E C A C C I

H M O U A T N E F T F L Z H N C

I C X M U E T T E F F W O A E R

R R M O A E L M I U E L D U R E

O O R Q R N E R O P E I G F D M

P C X I N C N M E S E B N F L M

R O A P C H A I T E O D R E I O

A D K A T C J E C Q H M E R H C

C I D B I J R X Z H R C Y D C C

T L R E W O L F I L U A C T K E

O E I J L C H I P M U N K X T N

R E R B S Y A W A T S A C F O N

H Z F W P C H A N D E L I E R K

W G N J A C S G N C R A C K E R

CAFETERIA CAFFEINE CAMOUFLAGE

CASTAWAY CAULIFLOWER CEMETERY

CENTIPEDE CHANDELIER CHAUFFER

CHEERLEADER CHEMISTRY CHILDREN

CHIPMUNK CHIROPRACTOR CHOLESTEROL

CINNAMON COMMERCIAL CRACKER

CROCODILE CROUTON

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FOUNDERS MERIT AWARD

SERIESAre you volunteering for HFMA? If so, you

are eligible for Founder’s Points!

HFMA recognizes that its strength lies in volunteers, who contribute their time, ideas, and energy to serve the healthcare indsutry, their profession and one another. The Founders Merit Award Series acknowledges the contributions made by HFMA members. These awards are part of a merit-rating plan in which specific activities are assigned a range of point values. Some of the activities for which you may be awarded points are:

■ Write an article for the local chapter or national

■ Chair or co-chair a commit-tee

■ Be a committee member ■ Volunteer at an event ■ Speak at an event

Please check your points frequently throughout the year at www.hfma.org/Awards/Founders/. Point corrections are retroactive and are transferrable from one chapter to another.

Report missing points to the Chapter Secretary, Gina Eastin at [email protected]

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Platinum Sponsors ■ Xtend Healthcare ■ PFS Group

Gold Sponsors ■ BESLER Consulting ■ BKD CPAs & Advisors ■ Clifton Larson Allen ■ CSC – Credit Service Company, Inc.

■ Edge Process Consulting ■ Eide Bailly, LLP ■ EKS&H ■ Hall, Render, Killian, Heath & Lyman, PC

■ Key Bank ■ McGladrey ■ MMIC ■ Revenue Enterprises, LLC

■ The SSI Group, Inc. ■ Western Healthcare Alliance

Silver Sponsors ■ American Express ■ ASG Management Company/AArray

■ Avectus Healthcare Solutions ■ BC Services, Inc. ■ BOK Financial ■ Caplan & Earnest ■ Cirius Group ■ Cleverley + Associates ■ Colorado Health Facilities Au-thority

■ Craneware ■ Cyberscience ■ Ernst & Young LLP

■ Healthcare Outsourcing Network, LLC

■ Healthcare Resource Group ■ iNLINE Healthcare Consulting Group

■ Integral Healthcare Solutions, Inc. ■ J.P. Morgan Chase ■ Marsh USA ■ MDS ■ Paragon Audit & Consulting, Inc ■ Passport/Experian Health ■ Pinnacle Healthcare Consulting ■ Recondo Technology ■ Rocky Mountain Microfilm & Imaging

■ Spi Healthcare ■ The MASH Program ■ Total Benchmark Solutions, LLC ■ U.S. Bank ■ UMB Bank ■ Wells Fargo Advisors, LLC ■ Wells Fargo Bank

Bronze Sponsors ■ Aspirion Health Resources ■ RevClaims ■ Woodruff-Sawyer Colorado

Provider Sponsors ■ Vail Valley Medical Center ■ Valley View Hospital

THANK YOU!We’d like to recognize and thank all of our annual sponsors. Your generous support enables the chapter to provide and enhance the quality of education programs on healthcare financial issues, as well as management, technical topics, communications, and social events.

Many of the members reached by their support are key decision-makers within their own organizations and we encourage our members to utilize our sponsors’ services. A big WELCOME goes out to our new sponsors.

Editor’s Disclaimer

PEAKS & plains is published quarterly and provides general information for the entire Colorado HFMA Chapter. Opinions expressed in articles are those of the authors and do not necessarily reflect the view of the Chapter and its members. It is not designed to provide authoritative advice. Please consult with an appropriate expert if issues confront your business. Members are encouraged to submit articles or other information. Articles may be edited for clarity, grammar, and length. The editors reserve the right to accept or reject any submission.

Information to be considered for publication may be submitted to Pilar Mank at [email protected].

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Documents

colorado chapter PEAKS plainsfiles.ctctcdn.com/74730694101/7cffa87d-9aef-46aa-9604-7e... · 2015-04-15 · Statewide Pride: 28 Chapter Distractions: Word Find: 31 Annual ... my term