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collaboration made simple unified communications at your service
Frederic Gillant Vice-President,
Unified Communication & Collaboration, APAC
2
what is Unified Communications?
Audio conferencing
Web/Video conferencing
IM & presence
operator console
mobility suite
integrated voicemail
telephony
Unified communications features
+
too many!!!
Cc – what for?
humor does not go through
mailbox full!
lowest level of communication
but
still useful to send deliverables, minutes and any formal document
effective if used with proper etiquette and avoided for debates and discussions
“instant”
allow multitasking, i.e. answering while doing something else
no misunderstanding due to voice quality or foreign accent
sense of urgency similar to SMS
presence to CEBP
instant messaging + presence
but
presence requires etiquette: busy means “busy”
“kikoolol” behaviours
“social”
but
do you really need to spend time at work to post pictures of your dog?
so many to check: do I need one more from my company?
intelligence: everything you do is there forever
garbage, lies & manipulations
customer service in B to C
talent hunting
intelligence
protests, revolutions
internal coomunications
video
but
HD video expensive, even if ROI can be demonstrated
low-def: “can you hear me? can you see me?”
voice is usually enough for 1-on-1
the closest thing to a face-to-face interaction
save travel costs
save time
great for > 4 people meetings
document sharing, forums, collaboration
but
forums can be hard to keep alive (e-mail eats the time)
access: once denied, user won’t come back
sharing truly enhance information dissemination
at Orange, 80% of meetings involve doc. sharing
KM works fine with a good search engine
the good old telephone
but
as become an annoyance to some since IM and SMS, disturbing in open spaces
French people are terrified to phone India
fixed line deskphone will be replaced by softphone with SNR
reachability thanks to mobile
audio conf cheaper than video
the new workspace: mobility, BYOD, video, social
10
UC has already happened UCaaS is happening
5,5B€ Annual market to be addressed by
2015 over a MNC telephony market of 10 B€ 1
53% of MNC prefer to get their UC services
hosted in & managed by a SP, or are likely to
consider it
2
3 000 users avg 473k Cisco licenses
signed over 158 customers through 25 HCS
partners (jan13)
3
11
as a Service … a disruptive approach
IP Telephony and on-premise UC
–Technology-driven evolution
–CTO level
UCaaS
–new way of buying
– financial end user-feature driven
–CFO/CEO level
–Outsourcing & innovative mindset
Leg
acy
PA
BX
IP
Tel
epho
ny
UC
aaS
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Business Together as a Service Orange’s vision of UCaaS
Automation
end-user profile ordering, provisioning and billing automated administration of profile management directly through your Web portal
Flexibility & Reversibility
OPEX model monthly-based, pay-as-you-use model 36 to 60-month managed services contract
10% to 20% increase in employee productivity
mobility telephony Integrated voicemail
audio, Web conference video
contact center
IM presence
Web portal
13
classify employees into business profiles
User
profiles
IP telephony integrated voicemail
IM & presence
Web conferencing
mobility operator console
contact center
Basic
Standard
Business option
Collaborative option
Business attendant
Business Contact Center
easily adjusted
14 Orange Group restricted
companies open but also close entities (and reopen) UCaaS to avoid managing ramp-ups and scale-downs
General Construct
Use
d am
ount
Time
Vainness Cost 1
2 Slow 3
Expected Usage
Charges by actual used amount (user.month) reduce bill by 20%
500
Planned to depend on peak hour
Actual Usage
15
1 2 3 OBS datacenters
one secured access to Orange business services platform
one admin portal to easily create, assign,
update or delete profiles
Pierre – profile collaborative everywhere
one end-user portal to easily customize profile
services (ex: call forward, one number,…)
in 29 local languages
Business VPN
self-provisioning portal
16
where? everywhere … Paris, Atlanta, Frankfurt and Singapore
core MPLS PoP
dedicated data centers
data center interconnection
other Orange backbone routes
Singapore
Frankfurt
Atlanta
Paris
45 countries open since April 2013 in 29 Local Languages
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50+ Customers strong traction with deployments surpassing 40,000 seats
1 new customer signed every week in Europe
Business Together as a Service has exceeded expectations
18
1
2
3
Save as you scale down
Contrary to leasing model, costs will decrease as needs do
Softphone is happening
Deployment of central site 100% softphone with no desk phone for more than 1000 users (not planned at deployment launch)
Dynamic versus static RFP’s
Several customer RFP’s have evolved toward innovative model
lessons learnt from RFP and deployments
19
4
5
6
wider scope
Business Together as a Service is of a wider environment including Legacy PBX Management, LAN, WAN , Voice, Messaging, …
Mobility
Tablets are key, especially for video and conferencing usages. One example is a customer who has deployed 700 Samsung Galaxy Tablets to its Sales force
Cloud is no longer an obstacle
lessons learnt from RFP and deployments
20
Global integrator of communications solutions WCA 2012 - Orange awarded : “Best Worldwide Cloud Service” for Business Together as a Service 3
Simplicity and Swiftness 10% to 20% productivity gain thanks to UC features 20% TCO gain thanks to pay-per-use and reversibility ITIL standards-based service management high security level and end-to-end service commitments
1
Unique worldwide coverage (45 countries) Unique self-provisioning portal 2
a strong partnership with Cisco Global Master MSCP certification for Business Together Cisco- Managed Business Communications Business Together as a Service - Hosted Collaboration Solution Managed Contact Center Premium Cisco - Unified Contact Center Telepresence - Business Video Telepresence Connect - Telepresence Network Connection Telepresence Pass - Telepresence as a Service
4
why Business Together as a Service with Orange?
21
Nov 2012, London : Orange awarded : “Best Worldwide Cloud
Service” for Business Together as a Service
thank you
