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Evolution of Collaborative Content ManagementEven as IT spending slides, IT departments are having to handle more content, more users, provide more productivity, as well as more compliance.They have to do all this at less cost.The enterprise hasn't kept up with advances in collaboration - most still uses a shared drive + MS Office + Email.Most knowledge workers: - can't find documents - can't find the right version of documents - find it easier to search for competitors' info than their own company's info - have lots more noise than signalThis presentation talks about the collaborative enteprise. Essentially providign Facebook-like features for the Enterprise.● The Cost of Poor Collaborative Content Management● Best Practice – On the Web and in the Enterprise● Alfresco● Alfresco Share● Standards Support● Total Cost of Ownership● More Information
Citation preview
Dr. Ian Howells CMO Alfresco
Mike Farman Director ECM Product Management
February 2009
ReallySimpleCollabora/on
Agenda
● Evolution of Collaborative Content Management
● The Cost of Poor Collaborative Content Management
● Best Practice – On the Web and in the Enterprise
● Alfresco
● Alfresco Share
● Standards Support
● Total Cost of Ownership
● More Information
2
The Focus of 2009
● More Content
● More Users
● More Productivity
● More Compliance
● Dramatically Less Cost
3
8% Decline in IT Spend
Open Source Lower Cost
Social Computing Consumerization
CMIS Standards
Financial Crisis
Compliance
Simple Collaborative Content Management
4
CIFS/WebDAV Shared Drive
Office Outlook
Waves of Collaborative Content Management
5
Shared Drive Office Email
Groupware ECM Portals
Recognize This?After 20 Years
● ECM Systems and Enterprise Portals aren’t Used ● 5% of Knowledge
Workers use ECM
● 16% of Users use a Collaborative Workplace/Company Portal
The Collaborative Content Management Syndrome
● Can’t Find Documents
● 45% of Users find Gathering Information about another part of the Company a Challenge
● Managers spend up to two hours a day searching for information
● Can’t Find the Right Version
● 42% of Users Accidentally use the Wrong Information at least Once per Week
● Easier to Search for Competitors Information
● Only 31 percent said that competitor information is hard to get
● Often Information is not Valuable
● More than 50 percent of the information they obtain has no value to them
● Content from Multiple Sources
● On average 3 sources for information on competitors, customers, and projects
● 57% numerous sources causes difficulties
● Information is not Distributed in Time to be Useful
● 59% miss valuable information everyday to to poor distribution
Productivity Compliance
Managers Say the Majority of Information Obtained for Their Work Is Useless Accenture Survey January 2007
Office and Groupware Syndrome
● Can’t Read it
● Scalability
The Collaborative Enterprise
● Social ● Other Friends/Like Minded People
● What are they doing
● Other Similar Useful Projects ● What are they Doing
● Other Similar Useful Content ● How is it Changing
● Other Similar Like Minded Experts ● What are they thinking
Production
Engineering
Operations
Customers
Partners
Other Employees
Sales & Mktg
R&D
Customer Support
Best Practice Super Heroes
“Nine out of 10 users said they could work better if they
could bring their home computer into work,” – CIO Magazine
Best PracticeSocial Software Concepts
From
● User
● LDAP
● Pull
● Classification
● Web Page
● Keywords
● Internal
● Content
To
Social Profile
Network/Community
Push Social Feeds
Social Tagging
Gadget Personalization
Social Search
Internal/External
Context - Content, Profile, Social Graph, Projects
Best PracticeAvoiding Enterprise Content “Silos”
From
● Repository
● Proprietary API’s
● Internal
● Proprietary Search
● Web Services
● Vendor UI
● Java
● Vendor Standards
To
Multiple Repositories
CMIS
Internal/External
OpenSearch
REST
RIA Mashup
Lightweight Scripts
Common Web Standards
Traditional ChoicesThe Drawbacks
● Old Lack of Adoption
Integrate • Cost of Integration
• Security, Authentication
• Content Management
• Audit, Compliance
SharePoint ● CALS Cost
● Reuse Hardware, Software, Skills
● Scalability
AlfrescoCollaborative Content Management
● Social Software Integrated Suite
● Open Operating System, Database, Application Server, Web
Server, Office
Best-of-Breed Web 2.0 Tools
● Repository Internet Scale
Enterprise Authentication, Audit and Compliance
14
Alfresco Content Collaboration
15
ECM Enable CIFS/WebDAV
Repo
ECM Enable Office
ECM Enable Email-In
Best PracticeSocial Software Concepts
● Dashboard
● Gadget Personalization
● Social Profile
● Network/Community Site
● Push Social Feeds
● Social Tagging and Search
● Internal/External
● Participate in All Content
Personal Dashboard
17
My Sites!
Calendar!
Dashboard Feed!
Configure Dashboard Gadgets
18
Add Dashlets!
Organize Dashlets!
Page Layout!
Social Profile
19
Background!
Company!
Avator!
Team Sites
20
Virtual Team!Wiki, Blog, Calendar,
Discussions!
Site Feeds!
Document Library
21
Folders!
Tags!
Thumbnails!
Bulk Upload
22
Simple Search
23
Search!
Results!
FlashDocumentViewer
24
Flash Viewer!
Tagging and Discussions!
SharePointCompa/bility
25
Office thinks it’s SharePoint!
Check-InOut !
Version Control!
Content-as-a-Service
Collaborative Content Applications
(Web Client and Portals)
Content Management Interoperability Services - CMIS
Content as a Service (CaaS) (Repository, Collaboration and
Search Services)
Any Client as a Site or WebApp
Taxonomy Federation & Search Metadata Collaboration Audit Retention Renditions Feeds
● Internet Scale
● Enterprise Audit and Compliance
● Enterprise Standards
The Choice
● A Complete Microsoft Stack Windows, SQL Server, IIS, .NET, C♯, IE+, MS Office, SharePoint
Portal
● Choice - Keep Using Linux, Open Solaris, Mac or Windows
Oracle, DB2, MySQL or SQLServer
J2EE JBoss, WebLogic, WebSphere
PHP, Java, Adobe
Portal, Firefox
Microsoft – CIFS, WebDAV, SharePoint Protocol, Office
27
Comparative Cost
28
Today’s Economy
● Low Cost 1/10th Cost of Traditional
ECM
Added Savings of Open Source Stack
Simplicity • Rapid Deployment and Time
to Value
• Integrated Suite
Choice ● Lower TCO
● Reuse Hardware, Software, Skills
● Keep Control to Change Vendors
Collaborative Content Applications/Internal Communities
● Cross Company Product Launch
● Marketing Marketing Launch
Show Planning
● Development Product Management
● HR Benefits
Employee On Ramping
● Sales Partner Management
Partner On Ramping
30
Next Steps
31
Next Steps
32
Questions
ReallySimpleCollabora/on