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Coaching skills for managers

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Housekeeping mobile phones break times toilets emergencies smallprint 2

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Workshop overview At this workshop the following will be addressed: coaching vs mentoring vs training how and why people learn learning preferences coaching methods the GROW model giving and receiving feedback assessing performance smallprint 3

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Workshop expectations What do you know about the topic? What do you need to know? What outcomes do you expect from this workshop? smallprint 4

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Topic 1 Coaching fundamentals smallprint 5

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Coaching vs mentoring vs training New employees or those who are undertaking new roles need someone to show them what they must do smallprint 6

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Knowing who needs to be coached smallprint 7

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Self assessments Skills: 1.formal assessment 2.informal assessment 3.self assessment smallprint 8

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The manager as a coach Who will deliver the coaching? smallprint 9

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Activity smallprint 10

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Topic 2 Coaching principles smallprint 11

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Learning When coaching it is necessary to understand: how and why people learn the specific needs of adult learners how learning preferences impact on the development of new skills smallprint 12

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Barriers to learning smallprint 13

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Adult learners smallprint 14 have specific learning needs

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Learning preferences smallprint 15 auditory learners visual learners kinaesthetic learners

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The learning environment The learning environment must be suited to the needs of learners and to the expected learning outcomes. smallprint 16

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Structured coaching smallprint 17 People will exceed targets they set themselves. (Gordon Dryden)

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Activity smallprint 18

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Topic 3 Coaching methods smallprint 19

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Coaching smallprint 20 You cannot motivate another person, but you can create situations which will enthuse them and encourage them to motivate themselves.

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Difficult learning situations Be patient. Try to understand the learner/s. Give learners the chance to settle in and become comfortable. smallprint 21

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Coaching strategies and techniques Facilitation smallprint 22

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Demonstrating what to do smallprint 23

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The GROW model GROW: goal current reality options will smallprint 24

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Activity smallprint 25

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Topic 4 smallprint 26 Feedback Assessment Follow up

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Giving and receiving feedback Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so. (Douglas Adams) smallprint 27

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Framing feedback smallprint 28

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Receiving feedback smallprint 29

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Practice Practice: 1. To make a habit of. 2. To do or perform (something) repeatedly in order to acquire or polish a skill. 3. To give lessons or repeated instructions to. 4. To carry out in action. 5. To do or perform something habitually or repeatedly. smallprint 30

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Identifying coaching problems Evaluation of the coaching and of the coaching results will enable problem identification. smallprint 31

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Assessing performance smallprint 32

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Monitoring progress Ill do it, Ill do the monitoring! smallprint 33

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Activity smallprint 34

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Summary Before leaving today please share: 1 thing you learned 1 new practice you will undertake at work 1 activity you enjoyed Thankyou for your attendance and participation. smallprint 35