Supervision – action or attitude?

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Housekeeping

› mobile phones› break times› toilets› emergencies

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Workshop overview

At this workshop the following will be addressed:

› planning› leadership› working together› conflict  › training, coaching and mentoring› giving and receiving instructions› communication› relationships› meetings

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Workshop expectations

What do you know about the topic?

What do you need to know?

What outcomes do you expect from this workshop?

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Introductory activity

Finding out what you know.

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Activity

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Topic 1

Planning workIt is often said that people do not plan to fail, they just fail to plan!

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Scheduling work

Work out what you need to do and how you will do it.

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Activity

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Topic 2

Management, leadership and supervision.Management and leadership are not the same thing.

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Leadership success

‘Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.’

(Stephen R. Covey)

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Overseeing others

Acknowledge good work.

If performance is poor give constructive feedback.

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Activity

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Topic 3

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Leading and supporting‘You do not lead by hitting people over the head-that's assault, not leadership.’

(Dwight Eisenhower)

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Leadership characteristics

Provide appropriate support

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Activity

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Topic 4

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Conflict at work

Conflict:› a state of opposition between ideas, interests

etc; › opposition between two simultaneous but

incompatible wishes or drives, sometimes leading to a state of tension

› a struggle or clash between opposing forces› a battle

The Collins English Dictionary (Fourth Australian Ed)

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Opposing ideas

Do not try to avoid conflict.

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Constructive conflict

‘Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict...’

(Dorothy Thompson)

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Negotiating

‘Let us never negotiate out of fear. But let us never fear to negotiate.’

(John F Kennedy)

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Activity

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Topic 5

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Addressing skills gaps Supervisors aid with performance management and address skills gaps.

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Support

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Training, coaching or mentoring all support the acquisition of knowledge, practical skills and competencies in a vocational or work based setting.

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Work relationships

‘There is only one way to…get anybody to do anything. And that is by making the other person want to do it.’ (Dale Carnegie)

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Activity

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Topic 6

Communicating and giving instructionsProviding the information team members need.

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Sharing information

Communication - the process of exchanging messages.

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Instructions

Instructions must be clear and properly understood.

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Communicating in meetings

Meetings provide opportunities for sharing information

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Activity

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Summary

Before leaving today please share:›1 thing you learned›1 new practice you will undertake at work›1 activity you enjoyed

Thankyou for your attendance and participation.

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Two thoughts

‘Don't find fault, find a remedy.’

(Henry Ford)

‘Get the best people and train them well.’

(Scott McNealy)

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