Clearspan Communicator Mobile 21.3.2 for Android Release Notesedocs.mitel.com/UG/AASTRA/TechDocs/Clearspan/CS Communicator... · Clearspan Communicator Mobile for Android Release

Clearspan® Communicator Mobile

R21.3.2 for Android Platforms RELEASE NOTES

MARCH 2016

2 | Mitel

Table of Contents

Overview ......................................................................................................................................................... 3

Description ............................................................................................................................................... 3

New Features.................................................................................................................................................. 6

Bug Fixes ........................................................................................................................................................ 7

Hardware/OS Requirements ......................................................................................................................... 10

Known Issues................................................................................................................................................ 11

Installation and Start-up ......................................................................................................................... 11 Upgrade Information .............................................................................................................................. 11 Configuration .......................................................................................................................................... 11 Contacts ................................................................................................................................................. 11 Connectivity ........................................................................................................................................... 11 Presence ................................................................................................................................................ 11 Chat ........................................................................................................................................................ 11 Multiple Devices ..................................................................................................................................... 11 Call Logs/History .................................................................................................................................... 12 Service Management ............................................................................................................................. 12 Search .................................................................................................................................................... 12 Audio Calls ............................................................................................................................................. 12 Video Calls ............................................................................................................................................. 12 Call Recording ....................................................................................................................................... 13 Other ...................................................................................................................................................... 13

Product Availability ....................................................................................................................................... 14

3 | Mitel

Clearspan Communicator Mobile for Android Release Notes R21.3.2

OVERVIEW

This document announces the General Availability for the 21.3.2 release of the Clearspan® Communicator™ Mobile for Android.

DESCRIPTION

Clearspan Communcator Mobile for Android smartphones is an application installed on smartphones running the Android operating system. Available from the Google Play store, the Communicator provides users with a mobile App on their Android based smartphone which provides Clearspan call control and may provide users with the ability to place Audio and Video calls from their Android smartphones. The following product distinctions will be available for the Clearspan Communicator Mobile for Android:

Clearspan Communicator Mobile – Voice: A mobile app providing audio calling capabilities.

Clearspan Communicator Mobile – Video: A mobile app providing audio and video calling capabilities.

The following matrix outlines the features and differences of the two versions:

The information conveyed in this document is confidential and proprietary to Mitel® and is intended solely for Mitel employees

and members of Mitel’s reseller channel who specifically have a need to know this information. If you are not a Mitel employee or a Mitel authorized PARTNER, you are not the intended recipient of this information. Please delete or return any related material. Mitel will enforce its right to protect its confidential and proprietary information and failure to comply with the foregoing may result in legal action against you or your company.


4 | Mitel

In addition to the configuration and call control features listed in the table above, Clearspan Communicator Mobile for Android smartphones introduces some new capabilities, including the “Call Pull” feature. The Call Pull function enables the user to retrieve an active call on any of their shared telephony endpoints or devices through their Clearspan Communicator Mobile client. A long press on the client’s dialer * key is equivalent to dialing the *11 (default) feature access code typically used to activate this function.

5 | Mitel


Additionally, users can select/set the device behavior when originating calls. The Dialing Service screen allows users to set the choices enabled for outbound calls, with the choices provided being:

Mobile smartphone (originate using cellular service)

VOIP Call (originate using Wi-Fi)

Call Back (originate using Clearspan Anywhere or Clearspan Remote Office services)

Always Ask (It is recommend that this be set ensuring that users will have to select the mechanism to initiate the call based on the services currently enabled for the user)


6 | Mitel

NEW FEATURES

Clearspan Communicator release 21.3.2 for Android platforms provides enhancements in a number of areas including the following:

E911 VoIP fallback on cellular failure.

E911 disclosure message on login.

Call Center Login/Logout Status.

Silent Alerting Mode Configuration.

Presence rules.

Align emoticon strings with the ones used in Communicator for desktop.

Capability Exchange for Media Plane Security.

Common/Group/Personal phone list included in Directory Search.

Contact list sort order improved.

Core Video Server (UVS) integration.

Dynamic SIP Proxy Discovery (NAPTR).

Dynamic Video Bitrate Adaptation Algorithm.

Improvement in the WakeLock usage on Android devices.

Local and Directory search results include type of the phone number.

Presence control in background.

Push notifications for incoming calls (Preview release only).

“Remember password” option is part of the branding.

Standardization of the SIP and HTTP user-agent fields and XMPP resource ID for branded clients.

Support for OPUS codec.

Xsi mid-call controls.

7 | Mitel


BUG FIXES

The following bug fixes are introduced with this release:

A participant cannot be added back.

A user can log in on two locations at the same time (same device type).

Abrupt termination.

After call transfer the active call is displayed as “On Hold”.

An issue with Communicator call and the 3G network call.

Android client returns 486 Busy to an INVITE received while on a PS call.

Android Communicator – Wrong number dialed for My Room.

Android Communicator crash when interrupted by native dialer.

Appended additional space to User Name.

Attended transfer issue.

Audio played through speaker.

Auto focus on Communicator.

Automatic storage of credentials.

Busy tone is not heard by the caller that calls a Communicator account that has Do Not Disturb activated.

Call is rejected after 60 with 486 Busy here.

Call Park only available in some scenarios.

Calls to Communicator fail under SCA.

Chat window is rotating even if auto-rotate is turned off.

Communicator – answered call – speaker is ON.

Communicator – stuck on initiating chat while in My Room.

Communicator activates the loudspeaker instead of earphone.

Communicator Android call list phonebook lookup.

Communicator call and 3G call.

Communicator call list phonebook lookup issue.

Communicator Codec default packetization payload size should be 20 ms.

Communicator crashes on the outgoing call attempt.

Communicator crashes when interrupted by a native call.

Communicator cuts the pound key from digit number.

Communicator does not manage fragmented SIP INVITE correctly.

Communicator does not re-register properly after network switch.

Communicator for Android continues to drain battery when logged out

Communicator generates “space” in user name when auto completion is used.

Communicator is in background and the client stops after some longer time.


8 | Mitel

Communicator is not working with SSL certificate (SAN CN=<multidomain>).

Communicator randomly does not answer to INVITE.

Communicator sends spurious RTP packets at beginning of call.

Communicator still sends UDP keep-alive packets when it should be TCP only.

Communicator stops after some longer time in background.

Crash on incoming call.

Display of security PIN in the first My Room Dial in overlay is not necessary.

Failed to answer calls in Communicator for Android devices because the answer button disappears.

Forced Logout issue.

Group Chat, Leave Chat: Information is not prompted to all devices.

Group location dialing code is not displayed in the directory.

Improper labeling when the user left My Room.

Incorrect UI on the Call Log screen.

Issue with Incoming Calling Name Display.

Issues with Transfer to Circuit Switch on a 3-way call.

Join room – stuck on initiating chat.

Keypad is grayed out when Communicator Android receives a 183 for Early Media.

Missed Call notification is not cleared after the user switches to Call History.

Missing translation in Call Log screen.

Missing video call icon in My Room.

Name lookup does not work.

No Message Waiting Indicator.

No RTP marker set on resume from hold.

No visual alert on incoming call.

No way to switch between chat and call.

Notification LED is always blinking on the device.

On incoming call, Communicator rings only once and then vibrates only (device specific).

On some devices, in-call volume levels are not changing linear.

Owner and participant are not part of the branding.

Packetization is not correct with G729 codec.

Park and retrieve makes the video showing local image to disappear.

Participant cannot be added back.

Presence status is not set properly when switching from Offline status to another.

Problems with Dynamic SIP Proxy Discovery.

Ring back tone is not heard on a device switched to silent mode.

Speaker is turned on when incoming call is answered.

9 | Mitel


Speakerphone does not work during dialing.

SRV queries for TLS transport are not correct.

Stuck on Initiating Chat while in My Room.

Takes too much time to log in when the Xtended Services Platform (Xsp) is not available.

The last known presence is set to contacts after restoring the connection to the XMPP server.

There is no sound from tablet to Desktop client after first call transfer with SRTP preferred.

Too much battery consumption and heating experienced on Android device.

Two Contact fields being sent by client to SBC.

Unable to use plus sign in IM Address when adding contact.

Unexpected menu item.

User password is stored on the device using device-unique predefined encryption keys in order to support auto login.

Video call transfer to circuit switch.

Vulnerability issues.

Weak encryption used for password storage.

Wrong directory structure in the Branding Kit.

Wrong My Room number presented to the participants.


10 | Mitel

HARDWARE/OS REQUIREMENTS

Communicator Mobile Release 21.3.2 for Android supports devices with Android OS 4 or later that conform to the following requirements:

For best user experience and specifically for video calling, the following is recommended:

Dual core CPU (or higher)

1 GB RAM (or higher)

ARMv7 instruction set

Minimum screen resolution 320 x 480

The client has been validated on the following reference devices:

Nexus 5x (LG) – OS 6

Nexus 6P (Huawei) – OS 6

Samsung Galaxy S4(GT-I9505) – OS 4.4.2

HTC One M8 – 4.4.4

Motorola Moto G (XT1032) – OS 5.1

11 | Mitel


KNOWN ISSUES

This section captures the known limitations and issues that affect the service related to the client software. Whenever possible, suggested workarounds are provided.

INSTALLATION AND START-UP

It is strongly recommended to uninstall previous development versions of the client before installing the release client from Google Play (former Android Market).

NOTE: Clearspan Communicator uses OpenSSL for SRTP (audio and video calls). This version of OpenSSL is NOT affected by the Heartbleed vulnerability (source: http://heartbleed.com/).

UPGRADE INFORMATION

The current release of Communicator is compatible with configuration files from older client releases. However, to benefit from the new features introduced in this release, additional configuration parameters are required.

CONFIGURATION

None.

CONTACTS

None.

CONNECTIVITY

The following are known limitations for connectivity:

Registration timer too long.

PRESENCE

The following is a known limitation for presence:

In cases where the user goes offline with Airplane mode or loses connectivity for another reason, they will still be presented with their last known status over the next 24 hours or until the next login (whichever comes first). The workaround is to sign out from the Clearspan Communicator client before changing to Airplane mode.

CHAT

The following are known limitations for chat:

Client could show duplicated messages after a failover (server-side issue).

Guest Participant join request rejected on second location (server-side).

MULTIPLE DEVICES

None.

http://heartbleed.com/


12 | Mitel

CALL LOGS/HISTORY

None.

SERVICE MANAGEMENT

None.

SEARCH

None.

AUDIO CALLS

The following are known limitations for audio calls:

Adaptive Multi-Rate Narrowband (AMR-NB) and Adaptive Multi-Rate Wideband (AMR-WB) and G722.1 audio codecs are not supported.

Call drops between user with Secure Optional mode and user with Secure Mandatory mode (server-side issue).

Caller is redirected to VM instead of the IVR, upon video call to user with Personal Assistant enabled (server-side).

Intermittent issues could be experienced with Nexus 6P.

No audio on the second participant in Xtended Services Interface (Xsi) conference when the initiator is with Call Recording set to “ON” (server-side).

Hide number is not working versus PSTN (server-side).

Call drops between user with Secure Optional mode and user with Secure Mandatory mode (server-side).

VIDEO CALLS

The following are known limitations for video calls:

On rare occasions when initiating a video call, a blank screen is displayed until the other party responds to the call (depends on TIII-41456).

Missing video on some Polycom devices. This can be avoided by setting use-sip-info to “true” in the configuration file.

Video calls against third-party video phones (such as Cisco Tandberg E20 and Grandstream) can fail depending on the configuration. For the full device list, see the Communicator Product Guide for Desktop and Mobile.

On some devices, there is a problem with outgoing calls if the used proxy port is 5060. The user cannot initiate an audio or video call. The workaround is to modify the configuration file to use only part of the audio and video codecs.

Communicator does not support the H.263 video codec.

Initiating a video call leads to blank screen (server-side).

13 | Mitel


CALL RECORDING

None.

OTHER

The following are additional known limitations:

For Call Back and Call-Through mode, the account requires Clearspan Anywhere or Remote Office to be enabled.

If the client is configured to reject a call with 603 Decline instead of 486 Busy Here, Call Forwarding Busy and Call Forwarding No Answer may not work as expected.

The voice mail account must be enabled and the voice mail server must be specified in the configuration to use the voice mail features.

When mandatory SRTP is used for a call and the other party has Music On Hold configured, the call drops after putting it on hold.

Call transfer with SRTP in mandatory mode is affected due to Clearspan server limitations.

When SRTP on the client is in Preferred mode, then the Music On Hold must be disabled for the conference initiator to have conference. In addition, it is possible for the third person to receive notification to upgrade the Call to Video. This is a server-side issue, which is currently in progress.

The Mobile client provides a feature for intercepting calls started with the native dialer and prompting to complete the call with Communicator. This feature is enabled by the manufacturer and it is not available on all Android phones. For example, it is not available on HTC phones.

Automatic HTTP proxy discovery is not supported.

On devices with the Menu button running Android 4.x, like the Samsung Galaxy series, the highlight color could be not applied.

On some devices with Android 4.x, receiving a big packet can cause communication interruption if the used proxy port is 5060.

Push notifications feature is released in preview only and is intended for deployment in lab environments. It should not be deployed in production for end users.

NOTE: It is strongly advised for the SIP port to be different from 5060 (for example, 5075) due to known issues with using the standard SIP port (5060) with mobile devices.


14 | Mitel

PRODUCT AVAILABILITY

The Clearspan Communicator Mobile for Android smartphones can be downloaded from the Google Play store in March 2016. To obtain additional information about the Clearspan Communicator products, or to receive any additional documentation that might be required, please contact your Mitel representative.

Documents

Clearspan Communicator Mobile 21.3.2 for Android Release Notesedocs.mitel.com/UG/AASTRA/TechDocs/Clearspan/CS Communicator... · Clearspan Communicator Mobile for Android Release