Clearspan Enterprise Guide

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The complete guide for standards based unified communications and collaboration

Text of Clearspan Enterprise Guide

  • 1.ENTERPRISE SOLUTIONS GUIDE2739-001 Release 14.0 2811 Internet Blvd. Frisco, Texas 75034-1851 Tel +1 469 365 3000 Tel + 1 800 468 3266 WWW.AASTRAINTECOM.COM

2. Document Revision HistoryReleaseVersion Reason for ChangeDate Author 14.0 1 Aastra Intecom Rebranded April 26, 2007 D.Woelfle CLEARSPAN ENTERPRISE SOLUTIONS GUIDE AASTRA - 2739-001 2007 AASTRA NTECOM PRELIMINARYPAGE 2 OF 55 3. Copyright NoticeCopyright 2007 Aastra USA Inc. All rights reserved. Any technical documentation that is made available by Aastra USA Inc. is proprietary and confidential and is considered the copyrighted work of Aastra USA Inc. This publication is for distribution under Aastra USA Inc. non-disclosure agreement only. No part of this publication may be duplicated without the express written permission of Aastra USA Inc., 2811 Internet Blvd, Frisco, TX 75034. Aastra USA Inc. reserves the right to make changes without prior notice.TrademarksAastra is a registered trademark of Aastra Technologies, Ltd. BroadWorks is a registered trademark of BroadSoft, Inc. Printed in the United States of America. CLEARSPAN ENTERPRISE SOLUTIONS GUIDEAASTRA - 2739-001 2007 AASTRA NTECOM PRELIMINARY PAGE 3 OF 55 4. Table of Contents 1Purpose and Audience .......................................................................................... 9 2Overview ................................................................................................................ 9 2.1What is Clearspan? ........................................................................................9 2.2Why choose Clearspan?................................................................................9 2.3What is in the Clearspan Enterprise Solution? .......................................... 11 2.4Key Business Applications.......................................................................... 123Standard Deployment Models.............................................................................13 3.1Single Site Deployment Model.................................................................... 13 3.2Multi-Site Deployment Model...................................................................... 154Key User Applications .........................................................................................20 4.1 Clearspan Communicator Family ............................................................... 20 4.1.1 Clearspan Communicator ................................................................. 20 4.1.2 Clearspan Communicator - Multimedia............................................ 21 4.2 Clearspan Assistant Family......................................................................... 22 4.2.1 BroadWorks Assistant Enterprise.................................................. 22 4.2.2 Clearspan Assistant - Mobile ............................................................ 24 4.3 Personal Web Portal.................................................................................... 25 4.4 Unified Messaging ....................................................................................... 27 4.5 Contact Centers........................................................................................... 28 4.6 Auto Attendants ........................................................................................... 30 4.6.1 Clearspan Receptionist ..................................................................... 30 4.7 Web Conferencing....................................................................................... 32 4.8 Clearspan Deployment Studio .................................................................... 345Integrating with Legacy Equipment.....................................................................34 5.1 PBX Solution (SIP Trunking)....................................................................... 34 5.1.1 Network Layout.................................................................................. 34 5.1.2 Services.............................................................................................. 35 5.1.3 Services for PBXs without DID ......................................................... 366Clearspan Service Delivery Platform ..................................................................39 6.1Network Elements ....................................................................................... 396.1.1 Application Server.............................................................................. 396.1.2 Network Server .................................................................................. 406.1.3 Media Server...................................................................................... 416.1.4 Web Server ........................................................................................ 426.1.5 Conference Server............................................................................. 43 6.2 Call Scenarios.............................................................................................. 446.2.1 Registration ........................................................................................ 446.2.2 Call Origination................................................................................... 44 CLEARSPAN ENTERPRISE SOLUTIONS GUIDEAASTRA - 2739-001 2007 AASTRA NTECOM PRELIMINARY PAGE 4 OF 55 5. 6.2.3Call Termination................................................................................. 44 6.2.4Entry / Exit Point................................................................................. 45 6.2.5Media Resources............................................................................... 457Access Devices ...................................................................................................45 7.1 Access Gateways........................................................................................ 46 7.2 SIP Phones .................................................................................................. 46 7.3 Soft clients.................................................................................................... 468Network Gateways ..............................................................................................46 9Network Infrastructure Components ...................................................................47 9.1 LAN Requirements ...................................................................................... 47 9.2 Using DHCP................................................................................................. 49 9.3 Using DNS ................................................................................................... 49 9.4 Using TFTP.................................................................................................. 5010 Operations, Administration, Maintenance and Provisioning .......................50 10.1 Configuration and Provisioning ................................................................. 50 10.1.1 Initial System Configuration............................................................. 51 10.1.2 Creating an Enterprise..................................................................... 53 10.1.3 Creating a Group ............................................................................. 54 10.1.4 Configuring Translations and Routing ............................................ 55 10.1.5 Bulk Provisioning ............................................................................. 55 CLEARSPAN ENTERPRISE SOLUTIONS GUIDEAASTRA - 2739-001 2007 AASTRA NTECOM PRELIMINARY PAGE 5 OF 55 6. Figure 1 Fully Integrated Communication Suite .................................................................................. 10 Figure 2 Enterprise Solution ................................................................................................................... 12 Figure 3 PSTN Connectivity ................................................................................................................... 14 Figure 4 Clearspan interface to PSTN ................................................................................................... 15 Figure 5 Distributed Call Control Model................................................................................................ 16 Figure 6 Clearspan Call Control Model.................................................................................................. 17 Figure 7 Clearspan Multi-site Deployment Model................................................................................ 18 Figure 8 Clearspan Communicator Multimedia Menu ........................................................................ 21 Figure 9 Clearspan Call Center - Agent ................................................................................................. 23 Figure 10 Clearspan Call Center - Agent Menu.................................................................................... 23 Figure 11 Clearspan CommPilot Personal Portal................................................................................ 25 Figure 12 Clearspan Call Manager ......................................................................................................... 26 Figure 13 Clearspan Contact Center Menu........................................................................................... 28 Figure 14 Clearspan Contact Center...................................................................................................... 29 Figure 16 Clearspan Conference............................................................................................................ 33 Figure 17 Clearspan Conference Call Menu ......................................................................................... 33 Figure 18 Clearspan Network Layout .................................................................................................... 35 Figure 19 Application Servers