Civil Service Learning Managers Pack Civil Service ... · Civil Service Learning Managers Pack . March 2015 . Civil Service Learning ... and programme management through its FIVE

Civil Service Learning Managers Pack

March 2015

Civil Service Learning Managers pack

V1c Page 2 of 64 © CITI Limited 2015

Managers handbook

Contents Trademark notices and copyright ............................................................................................................ 5

Introduction .............................................................................................................................................. 6

The Association for Project Management (APM) ................................................................................ 6

APMG-International (APMG) ............................................................................................................... 6

Axelos Limited ...................................................................................................................................... 7

CITI’s YourCITI .................................................................................................................................... 7

Programmes, portfolios, projects and their management explained ....................................................... 8

Programmes and their managers ........................................................................................................ 8

Portfolios and their managers .............................................................................................................. 8

Projects and their managers ................................................................................................................ 8

APM related courses and qualifications .................................................................................................. 9

APM Introductory Certificate (PPMAPMIC) ....................................................................................... 10

APMP (PPMAPMP) ........................................................................................................................... 11

APMP 2 day Preparation workshop (PPMAPMPREP) ...................................................................... 12

APMP 2 day exam preparation workshop and exam (PPMAPMPREPE) ......................................... 13

APMP examination only (PPMAPMPE) ............................................................................................. 14

APMP for PRINCE2® Practitioner Fast Track (PPMAPMP2FT) ....................................................... 15

APM Risk Level 1 (PPMAPMRL1) ..................................................................................................... 16

APM Risk Level 2 (PPMAPMRL2) ..................................................................................................... 17

APM Registered Project Professional Preparation Workshop (PPMAPMRPPP) .............................. 18

APM Practitioner Qualification, combined event (PPMPQC) ............................................................ 19

APMG and AXELOS related courses and qualifications ....................................................................... 21

Managing Successful Programmes (MSP®) Foundation (PPMMSPF) ............................................ 22

Managing Successful Programmes (MSP®) Practitioner (PPMMSPP) ............................................ 23

Managing Successful Programmes (MSP®) Foundation and Practitioner (PPMMSPFP) ................ 24

Managing Successful Programmes (MSP®) Advanced Practitioner (PPMMSPAP) ........................ 25

Managing Successful Programmes (MSP®) Practitioner Re-registration (PPMMSPPR) ................. 26


Managing Successful Programmes (MSP®) Advanced Practitioner Re-registration – exam route

(PPMMSPAPRE) ............................................................................................................................... 27

Managing Successful Programmes (MSP®) Advanced Practitioner - dissertation route

(PPMMSPAPRD) ............................................................................................................................... 28

PRINCE2® Foundation (PPMP2F) .................................................................................................... 29

PRINCE2® Practitioner (PPMP2P) ................................................................................................... 30

PRINCE2® Foundation and Practitioner (PPMP2FP) ....................................................................... 31

PRINCE2® Practitioner Re-registration (PPMP2PR) ........................................................................ 32

Management of Risk (M_o_R®) Foundation (PPMMORF) ............................................................... 33

Management of Risk (M_o_R®) Practitioner (PPMMORP) ............................................................... 34

Management of Risk (M_o_R®) Foundation and Practitioner (PPMMORFP) .................................. 35

Management of Portfolios (MoP®) Foundation (PPMMOPF) ........................................................... 36

Management of Portfolios (MoP®) Practitioner (PPMMOPP) ........................................................... 37

Management of Portfolios (MoP®) Foundation and Practitioner (PPMMOPFP) ............................... 38

Management of Value (M_o_V®) Foundation (PPMMOVF) ............................................................. 39

Management of Value (M_o_V®) Practitioner (PPMMOVP) ............................................................. 40

Management of Value (M_o_V®) Foundation and Practitioner (PPMMOVFP)................................. 41

Managing Benefits Foundation (PPMMBF) ....................................................................................... 42

Managing Benefits Practitioner (PPMMBP) ....................................................................................... 43

Managing Benefits Foundation and Practitioner (PPMMBFP) .......................................................... 44

Portfolio, Programme and Project Offices (P3O®) Foundation (PPMP3OF) .................................... 45

Portfolio, Programme and Project Offices (P3O®) Practitioner (PPMP3OP) .................................... 46

Portfolio, Programme and Project Offices (P3O®) (PPMP3OFP) ..................................................... 47

Programme and Project Sponsorship (PPMPPS) ............................................................................. 48

APMG Principles of Change Management Foundation (PPMCMF) .................................................. 49

APMG Principles of Change Management Practitioner (PPMCMP) ................................................. 50

APMG Principles of Change Management Foundation and Practitioner (PPMCMFP) ..................... 51

Managing Projects in Agile with Scrum (PPMMPAS) ........................................................................ 52

Working in a Scrum team (PPMWST) ............................................................................................... 53

General course information ................................................................................................................... 54

Training exam room requirements ..................................................................................................... 55


Room and layout requirements for the examination .......................................................................... 56

Pre-learning: ...................................................................................................................................... 57

Start & finish timings: ......................................................................................................................... 57

Refreshments: .................................................................................................................................... 57

Special dispensations: ....................................................................................................................... 57

Things to bring to a course: ............................................................................................................... 58

Code of conduct: ................................................................................................................................ 58

Spot checks ....................................................................................................................................... 58

Transfers, replacements and late joiners ........................................................................................... 58

Exam bookings: ................................................................................................................................. 59

Exam results: ..................................................................................................................................... 59

Exam queries or appeals: .................................................................................................................. 59

Exam re-sits ....................................................................................................................................... 59

Exam timings ..................................................................................................................................... 59

Exam rules ......................................................................................................................................... 60

Contacts................................................................................................................................................. 61

Accreditation learning pathway ............................................................................................................. 62

Qualification and certification decision tree ........................................................................................... 64

This document is correct at the time of publication and may be subject to change.


Trademark notices and copyright

PRINCE® is a Registered Trade Mark of AXELOS Limited PRINCE2® is a Registered Trade Mark of AXELOS Limited M_o_R® is a Registered Trade Mark of AXELOS Limited P3O® is a Registered Trade Mark of AXELOS Limited MSP® is a Registered Trade Mark of AXELOS Limited P3M3® is a Registered Trade Mark of AXELOS Limited MoV® is a Registered Trade Mark of AXELOS Limited MoP® is a Registered Trade Mark of AXELOS Limited APMIC, APMP, APM Risk levels 1 and 2, APMPQ and the RPP (Registered Project Professional) are qualifications of the Association for Project Management (APM). PPS (Programme and Project Sponsorship), Principles of Change Management and Managing Benefits are certifications of APMG-International (APMG).


Introduction This handbook is designed to provide Managers with a brief overview of courses and their requirements to assist in selecting courses and making arrangements. The majority of these courses are accredited by either the APM or the APMG and incorporate an exam or assessment. This booklet is structured with information about each of the courses grouped by the accrediting body. It provides a description of each course including who it is suitable for followed by important information for learning on the course and exam requirements.

The Association for Project Management (APM) The APM offer and accredit their own suite of qualifications including the APMIC, the APMP, the APM Risk levels 1 and 2, the APMPQ and the RPP (Registered Project Professional). The APM supports professional values and is committed to developing and promoting project and programme management through its FIVE Dimensions of Professionalism (Breadth, Depth, Achievement, Commitment and Accountability). APM's mission statement is “To provide leadership to the movement of committed organisations and individuals who share our passion for improving project outcomes”.

APMG-International (APMG)

APMG International is a global accreditation and Examination Institute. They administer a range of professional management qualifications and accompanying accreditation schemes that support individuals and organizations in key management disciplines, including Programme and Project Management, IT Service Management and Change Management. APMG offer and accredit their own suite of certifications, including PPS (Programme and Project Sponsorship), Principles of Change Management and Managing Benefits. In addition, APMG are also one of the Examination Institutes accredited by AXELOS Limited to administer the Best Practice suite of examinations, including Managing Successful Programmes (MSP®), PRINCE2®, Management of Risk (M_o_R®), Management of Portfolios (MoP®), Management of Value (M_o_V®) and Portfolio, Programme and Project Offices (P3O®).

http://www.apm.org.uk/APM5Dimensions


Axelos Limited AXELOS Limited is a joint venture company, created by the Cabinet Office on behalf of Her Majesty's Government (HMG) in the United Kingdom and Capita plc to run the Best Management Practice portfolio. Their goal is to nurture best practice communities by establishing and supporting innovative and high quality, continuous learning and development. AXELOS goals include:

• continually promoting and advocating quality training • striving to encourage growth, development and progress • looking for innovative new solutions to improve best practice standards and

processes across the board.

CITI’s YourCITI CITI delivers a range of project and programme course on behalf of CSL. CITI’s YourCITI is a private community for our clients, delegates and associates, hosted on CITI’s website. Most importantly, this provides the link to learners’ pre-course learning material.


Programmes, portfolios, projects and their management explained

Introduction The differences between programmes, portfolios and projects and their management are significant but there are some easily identifiable distinguishers as described below.

Programmes and their managers Programmes are initiatives that contain a number of projects and ordinary business intiatives aimed at bringing about strategic change. They are typically large, have a long-time frame (2+ years) and introduce change into complex changing environments. Because of this there is no real clarity about when or how they will finish or exactly what they will need to do; so they have to have the flexibility to change over time. Their goal is a strategic vision rather than a single clear objective.

The manager of a programme therefore has to be adaptable to a changing environment and an altering strategy. This means that their organiser for preferring any selection of projects within their programme is one of achievement of benefit and alignment with strategy. They have to be prepared to switch projects on or off as appropriate.

Portfolios and their managers Portfolios by contrast are an approach to running a number of change initiatives (either projects and/or programmes) that have no common vision or objective. It is simply more convenient for the organisation to group these initiatives together for management purposes. For example it would be sensible given an organisation has a limited number of IT staff to group all the IT projects together so that the optimum use of scarce resource is achieved; regardless of the fact that each project is discrete and going in a different direction.

Because of this, the portfolio manager has the challenge of juggling throughput of projects against whatever priority has led to the creation of the portfolio (in the example above scarce resource), whether this is cost, benefit or risk. Their focus is therefore not on an individual project but the best sequencing of all projects within the portfolio.

Projects and their managers Projects are the basic building-blocks of both portfolios and programmes. They are relatively low complexity initiatives that have a clear focus on the delivery of a specific set of outputs to achieve a distinct and static objective. Typically these outputs are delivered within a constraint set of time, cost and quality.

Project managers therefore have an intense focus on the definition of their projects’ outputs and a behaviour that drives towards its planned delivery within the set of constraints. Such a focus would be counter-productive for either a programme manager or a portfolio manager who clearly need to have far more flexibility.


APM related courses and qualifications


APM Introductory Certificate (PPMAPMIC)

Who is it for? This qualification is designed for anyone looking to start a successful career in project management or those wanting to understand the principles of project management excellence. No prior knowledge or experience in project management is required for this certificate, which covers 27 knowledge areas from the APM Body of Knowledge 6th edition. The following pre-learning is accessible on CITI’s Xchange. (A link is provided with the joining instructions which will be sent by CSL 2 weeks ahead of the course.)

• The APMIC study guide • APM’s glossary of terms • APM’s candidate guidance.

It is recommended learners spend 8 hours reading the study guide and the definitions contained in the glossary. Successful candidates will be able to understand the language of project management and the structure of a successful project. They will be able to take an active part in a project team and make a positive contribution to any project environment. Candidates will be prepared to take the Introductory Certificate in Project Management exam at the end of this course. This course is intensive and may require evening work.

Exam procedure The exam is held on the second day of the course. It contains 60 multiple choice questions and lasts for 1 hour. The examination must be completed in pencil. The pass mark is 60%.

What do candidates need to bring: • Photo ID to enable them to take the exam • Pencil and eraser, note pad and pen (blue or black ink)

Day one Day two Start time 09:00 09:00

Finish time 17:00 16:00 Exam time: 1 hour 15:00 - 16:00


APMP (PPMAPMP)

Who is it for? The APMP assesses the candidate’s breadth of knowledge in all areas of project management from the strategic and commercial implications of their role, to the technical, commercial, organisational and people management topics required to participate successfully in a project team. The APMP qualification is aligned with the International Project Management Association (IPMA) at Level D and its syllabus is based on the APM Body of Knowledge 6th Edition. * Please note – if learners have current Prince2 Practitioner status there is a 3 day version of this course which recognises this prior learning. The following pre-learning is accessible on CITI’s Xchange. (A link is provided with the joining instructions.)

• The APMP study guide • APM’s glossary of terms • APM’s candidate guidance.

It is recommended learners spend approximately 10 hours reading the study guide and the definitions contained in the glossary. This course is very intensive and will require evening work.

Exam procedure The exam is held on the last day of the course and covers all the assessment criteria topics of the syllabus. It contains sixteen questions of which 10 are required to be answered in written format. The examination lasts three hours including reading time.

The examination must be completed in pen (pencil is not allowed)

If more than 10 questions are attempted, examiners will mark only the first 10 attempted. Each question carries equal marks (50 marks per question) and it is assumed equal time will be spent on each question. The pass mark is 55%.

What do candidates need to bring: • photo ID to enable them to take the exam • a pencil and eraser, a notepad and pen (blue or black ink), coloured pens and a ruler • a non-preprogrammable calculator.

Day one Day two Day three Day four Day five

Start time 09:00 08:30 08:30 08:30 09:30

Finish time 17:00 17:00 17:00 16:00 13:30

Exam time: 3 hours 10:00 - 13:00


APMP 2 day Preparation workshop (PPMAPMPREP)

Who is it for? This two-day event is specifically designed to prepare candidates to confidently undertake the APMP examination and is preceded with approximately 15 hours of pre-learning accessed via CITI’s YourCITI. The workshop provides information, guidance, exam practice and revision sessions in preparation for the examination. This event is very intensive and will require evening work. The exam for this event is not included, and must be booked separately as an exam only event (PPMAPMPE). (There is also a combined preparation and exam 3 day workshop (PPMAPMPPREPE) should learners wish to sit the exam directly following the course.)

What do candidates need to bring: • a notepad • pen (blue or black ink) • coloured pens • a ruler, and • a non-preprogrammable calculator.

Day one Day two

Start time 09:00 09:00

Finish time 17:00 17:00


APMP 2 day exam preparation workshop and exam (PPMAPMPREPE)

Who is it for? This three-day event is specifically designed to prepare candidates to confidently undertake the APMP examination and is preceded with approximately 15 hours of pre-learning accessed via the CITI’s YourCITI. The workshop provides information, guidance, exam practice and revision sessions in preparation for the examination. This course is very intensive and will require evening work. (There is also a 2 day APMP exam preparation workshop (PPMAPMPPREP) should learners wish to sit the exam at a later date. The exam for this would need to be booked separately as an exam only event (PPMAPMPE).) The exam is held on the morning of the third day of the course. It covers all the assessment criteria topics of the syllabus and contains sixteen questions of which 10 are required to be answered in written format. The examination lasts three hours including reading time. The examination must be completed in pen (pencil is not allowed). If more than 10 questions are attempted, examiners will mark only the first 10 attempted. Each question carries equal marks (50 marks per question) and it is assumed equal time will be spent on each question. The pass mark is 55%.

What do candidates need to bring: • photo ID to enable them to take the exam • a notepad • pen (blue or black ink) • coloured pens • a ruler,and • a non-preprogrammable calculator.

Day one Day two Day three

Start time 09:00 09:00 09:00

Finish time 17:00 17:00 13:30



APMP examination only (PPMAPMPE)

Who is it for? This event is aimed at those people who wish to sit the APMP exam only and no teaching is involved. It is recommended that people wishing to sit the APMP exam attend the 2 day APMP Preparation workshop (PPMAPMPREP) before sitting the exam.

Exam procedure This is a 3 hour exam and candidates are advised to arrive no later than 30 minutes ahead of the exam start time. (Should they arrive later they risk the APM invigilator not allowing them to sit the exam.) It contains sixteen questions of which 10 are required to be answered in written format. The examination lasts three hours including reading time.

If more than 10 questions are attempted, examiners will mark only the first 10 attempted. The examination must be completed in pen (pencil is not allowed).

Each question carries equal marks (50 marks per question) and it is assumed equal time will be spent on each question. The pass mark is 55%.

What do candidates need to bring: • photo ID to enable them to take the exam • a notepad • pen (blue or black ink) • coloured pens • a ruler,and • a non-preprogrammable calculator.

Day one

Exam start time 10:00

Exam finish time 13:00


APMP for PRINCE2® Practitioner Fast Track (PPMAPMP2FT)

Who is it for? This three-day event is specifically designed to prepare candidates who already hold a current PRINCE2® practitioner qualification to confidently undertake the APMP examination. It is preceded with approximately 10 hours of pre-learning which is accessed via the CITI’s YourCITI. (A link is provided with the joining instructions.) APMP is based on the APM Body of Knowledge 6th edition, which defines the areas of knowledge required to manage any project in any environment. The course covers the 47 assessment topic areas examined in the APMP syllabus which are not covered by the PRINCE2® Practitioner syllabus. This three-day event is very intensive and will require evening work.

Exam procedure The two hour paper that recognises the prior learning of PRINCE2® Registered Practitioners, covers 47 of the 73 assessment criteria. It contains ten questions of which 6 are required to be answered in written format. The examination must be completed in pen (pencil is not allowed).

If more than 6 questions are attempted, examiners will mark only the first 6 attempted. Each question carries equal marks (50 marks per question) and it is assumed equal time will be spent on each question. The pass mark is 55%.

What do candidates need to bring: • photo ID to enable them to take the exam • a notepad • pen (blue or black ink) • coloured pens • a ruler, and • a non-preprogrammable calculator.


Start time 09:00 08:30 08:30

Finish time 17:00 17:00 15:30



APM Risk Level 1 (PPMAPMRL1)

Who is it for? This two-day event is designed for anyone who wants a greater understanding of project risk management at a foundation level. Successful completion of the qualification will allow individuals to contribute to the formal process of project risk management. This course is very intensive and will require evening work.

Exam procedure The exam will last for 1 hour including reading time and contains 60 multiple choice questions. All 60 questions are to be answered. The pass mark is 60%.

What do candidates need to bring: • photo ID to enable them to take the exam • a pencil and eraser • a non pre-programmable pocket calculator - multi-function devices are not permitted • Pen (blue or black ink) & coloured pens • a ruler.

Day one Day two



Exam time: 1 hour 16:00 - 17:00


APM Risk Level 2 (PPMAPMRL2)

Who is it for? This two-day event is designed to determine an individual’s knowledge, understanding and capability in project risk management sufficient to allow an individual to undertake formal project risk management. We suggest candidates have successfully passed the APM Risk Level 1 course prior to attending Level 2 which assumes knowledge of the Level 1 syllabus. This course is very intensive and will require evening work.

Exam procedure The exam lasts three and ¼ quarter hours in which 3 of 5 questions must be answered. Question 1 is compulsory; there is then a choice of 2 further questions from a choice of 4. Two of these questions will be case study based and two will be stand alone. Question 1 carries 50% of the overall marks (100 marks) for the paper. All other questions carry 25% of the overall marks (50 marks) available. The pass mark is 60%.

What do candidates need to bring: • photo ID to enable them to take the exam • a non pre-programmable pocket calculator - multi-function devices are not permitted • Pen (blue or black ink) & coloured pens for diagram annotation • a ruler.


Start time 09:00 09:00 09:00

Finish time 17:00 17:00 16:30

Exam time: 3 hours 15minutes 13:00 -16:15


APM Registered Project Professional Preparation Workshop (PPMAPMRPPP)

Who is it for? APM Registered Project Professional (RPP) is an industry wide competence standard in project management. APM Registered Project Professionals will be able to demonstrate the capabilities of a responsible leader, have the ability to manage a complex project and use appropriate tools, processes and techniques. Professionalism is defined through the APM Five Dimensions of Professionalism:

• Breadth of understanding as defined by the APM Body of Knowledge • Depth of ability in line with the APM Competence Framework • Achievement through professional qualifications and a portfolio of evidence

Commitment through Continuing Professional Development (CPD) • Accountability through APM membership and the APM Code of Professional

Conduct. This one day workshop provides guidance on the elements required and how best to successfully complete the assessment process.

Assessment process The assessment for APM Registered Project Professional has two parts:

• A portfolio of evidence – to demonstrate competence across 29 core and 18 complementary areas

• Project management competences, which is to be accompanied by a CPD log • A professional review – an interview with two peer APM Registered Project

Professional assessors. Candidates must be able to provide evidence of:

• Managing others in a complex project environment • Demonstrating responsible leadership • Exhibiting professional and ethical behaviour • Demonstrating competence in 29 core project management competences • 35 hours of Continuing Professional Development (CPD) within the last 12 months.

PLEASE NOTE THE ACTUAL RPP ASSESSMENT MUST BE ARRANGED AND PAID FOR DIRECTLY WITH THE APM. Day one

Start time 09:00

Finish time 17:00


APM Practitioner Qualification, combined event (PPMPQC)

Who is it for? The APM Practitioner Qualification (APMPQ) is for individuals who want to show that they can effectively manage a non-complex project across its whole lifecycle. The APMPQ is appropriate for individuals who have at least 3 years’ experience in responsible leadership functions of non-complex projects or have been a team member of a more complex project. Candidates wishing to take the APMPQ must also satisfy one of the following criteria for project management knowledge: Either: have passed the APMP qualification Or can demonstrate good familiarity with the APM Body of Knowledge and have passed

an equivalent qualification such as PMP, ISEB Certificate in Project Management, Open University Project Management Module M865

Or can demonstrate that they have good foundation knowledge of project management supported by evidence of relevant CPD.

This combined one day workshop and three day assessment splits into two modules for individuals who are looking to achieve the APMPQ qualification and who have booked, or wish to book, an APMPQ assessment. Module one (the preparation workshop) provides guidance on the elements required and how best to successfully complete the APMPQ assessment covering the following:

• The Practitioner qualification and where it fits in the range of qualifications and certifications offered in the UK

• The objectives of the assessment centre • An explanation of the format of the assessment centre together with a description,

and experience of, the elements and areas to be assessed • The roles played by each participant and the detailed content and aims of each of the

sessions. This module additionally offers a chance to experience the elements of an assessment centre by using similar case work to that in the APM’s assessment. Each session takes approximately one hour with feedback and breaks at the end of each. Module two comprises the three-day Assessment Centre and is NOT a learning event. Assessors collect evidence of project management capability through group activities, exercises and a written exam. You will be observed discussing and solving problems relating to a project case study, and will also be interviewed by your assessors during the assessment period. The assessment process fundamentally relies on all candidates attending each session on time. Lateness, for any reason, compromises the assessment process and will result in a FAIL. For this reason, the assessment session is designed as a residential event, and any elements missed will result in a fail of the assessment. Please anticipate evening work. Please note that this event can be booked for up to 8 or up to 12 delegates. There are different course codes for both events.


What do candidates need to bring to Module 1 - • Photo ID to enable them to undertake the assessment. • Project Based CV for guidance.

What do candidates need to bring to Module 2 - • Photo ID to enable them to undertake the assessment.

What do candidates need to submit ahead of the Assessment? No later than 2 weeks ahead of the assessment centre, all delegates must submit to CITI:

• a project based CV outlining the candidate’s experience in project management, with details of their responsibilities and involvement across the project life cycle.

• a completed APM Practitioner Qualification application form • a completed APM self-assessment form

Module 1 Module 2 Day one Day one Day two Day three

Start time 09:00 12:00 08:15 08:15

Finish time 17:00 19:30 18:00 12:30

PLEASE NOTE:

• AS THIS IS A SINGLE EVENT (WITH TWO MODULES), CANCELLATION CHARGES ARE CALCULATED USING THE START DATE OF THE FIRST MODULE.

• ANY SUBSTITUTION OF DELEGATES MUST BE ADVISED TO CITI NO

LATER THAN 2 WEEKS PRIOR TO THE EVENT.


APMG and AXELOS related courses and qualifications


Managing Successful Programmes (MSP®) Foundation (PPMMSPF)

Who is it for? Managing Successful Programmes (MSP®) is specifically designed for individuals seeking professional recognition at the foundation level in managing programmes but is also suitable for anyone who is involved in programmes. This three day course makes sure that candidates are sufficiently familiar with MSP® principles, governance themes, transformational flow elements and vocabulary to successfully pass the Foundation exam. The course comprises of a blend of formal presentation, practical exercises, multi-media, sharing of trainer and candidate experiences, focused discussions and practice tests. Pre-learning can be accessed from CITI’s YourCITI. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course. A copy of the manual will be provided on the course. This course is very intensive and will require evening work.

Exam procedure The 60 minute multi-choice exam is taken at the end of the third day. The pass mark is 50% or 35 out of 70 (there are 75 questions but 5 are trial questions and are not marked).

What do candidates need to bring: • photo ID to enable them to take the exam • a pencil and eraser • a notepad • pen (blue or black ink) • coloured pens • a ruler, and • sticky page markers for annotating the manual.

Day one Day two Day three Start time 09:00 09:00 09:00 Finish time 17:30 17:30 17:30 Exam time: 1 hour 16:00 - 17:00

*This qualification does not expire


Managing Successful Programmes (MSP®) Practitioner (PPMMSPP)

Who is it for? This two day course is specifically designed for individuals seeking to further their professional programme management career, but it is also suitable for anyone involved in programmes. It ensures candidates are sufficiently familiar with the MSP® material to pass the Practitioner exam and gain the certification. Please note - All candidates must have passed the Foundation level exam in order to attend this course. (Evidence will be required – either providing their foundation candidate number or presenting their certificate at the event.) The examination must be completed in pencil. This course is very intensive and will require evening work. Pre-learning can be accessed from CITI’s YourCITI. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course.

Exam procedure The 2½ hour exam is taken at the end of the second day of the course. There are 8 questions each carrying 10 marks, in an objective testing, multi-choice format and is an open book exam. The pass mark is 50%.

What do candidates need to bring: • photo ID to enable them to take the exam • any previously annotated manual • a pencil and eraser • a notepad • pen (blue or black ink) • coloured pens • a ruler, and • sticky page markers for annotating the manual.

Day one Day two Start time 09:00 09:00 Finish time 17:30 16:00 Exam time: 2½ hours 13:00 - 15:30

*Please note – registration expires every 5 years, should Practitioners not re-register they will retain the qualification but will not be registered with the APMG.


Managing Successful Programmes (MSP®) Foundation and Practitioner (PPMMSPFP)

Who is it for? Managing Successful Programmes (MSP®) is specifically designed for individuals seeking professional recognition in managing programmes but is also suitable for anyone who is managing or is involved in programmes. This five day course makes sure that candidates are sufficiently familiar with MSP® principles, governance themes, transformational flow elements and vocabulary so as to successfully achieve the certification. The course comprises of a blend of formal presentation, practical exercises, multi-media, sharing of trainer and delegate experiences, focused discussions and practice tests. There are three levels of accreditation: Foundation, Practitioner and Advanced Practitioner. Pre-learning for the course can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course. A copy of the manual will be provided on the course. This course is very intensive and will require evening work.

Exam procedure The foundation exam is held on the 3rd day of the course and is a closed book, 1hour multiple choice paper. The pass mark is 50%. The examination must be completed in pencil. Please note - candidates must gain a successful pass in the Foundation paper to be eligible to sit the Practitioner paper. Should any learner prove unsuccessful in the Foundation exam they will be able to attend days 4 and 5 but will not be able to sit the Practitioner exam. The Practitioner exam is held on the 5th day of the course. It is an open book 2 ½ hour objective testing multiple choice paper. The pass mark is 50%.

What do candidates need to bring: • photo ID to enable them to take the exam • a pencil and eraser • a notepad • pen (blue or black ink) • coloured pens • a ruler, and • sticky page markers for annotating the manual may prove useful.

Day one Day two Day three Day four Day five Start time 09:00 08:30 08:30 09:00 09:00 Finish time 17:30 17:00 17:30 17:30 16:00 Exam times: 1 hour and 2½ hours 16:00 - 17:00 13:00 - 15:30


Managing Successful Programmes (MSP®) Advanced Practitioner (PPMMSPAP)

Who is it for? Individuals who are, or are looking to lead transformation change programmes. All candidates must have passed the Foundation and Practitioner level exams to attend this course and exam. This two day course is to enable candidates to demonstrate an advanced understanding of MSP®, and the ability to adapt and apply the approach in an appropriate way to a set of circumstances described in a complex Case Study.

Exam Procedure The examination paper consists of 2 or 3 mandatory essay based questions each of which is broken down into a number of part-questions based on a Case Study. Question 1 is worth 40 marks and question 2 is worth 35 marks. The pass mark is 38/75 marks. The examination must be completed in pencil. Pre-reading can be accessed from CITI’s YourCITI. (A link is provided with the joining instructions.) As a minimum it is recommended that candidates ensure they are familiar with the content of the Case Study ahead of the course. This course is intensive and will require evening work.

What do candidates need to bring: • photo ID to enable them to take the exam • evidence of their current MSP® Practitioner certification • a pencil and eraser • a notepad • pen (blue or black ink) • coloured pens • a ruler, and • sticky page markers for annotating the manual.

Day one Day two Start time 09:00 09:00 Finish time 18:00 16:30 Exam time: 3 hours 13:00 - 16:00

*Please note: all Advanced Practitioners should be re-registered within 3-5 years of certification.


Managing Successful Programmes (MSP®) Practitioner Re-registration (PPMMSPPR)

Who is it for? Any MSP® Practitioner whose certification is about to expire. MSP® is the industry recognised method for managing programmes. MSP® Practitioner certification expires every 5 years and this course prepares candidates for re-registration, achieved by passing an exam. Led by an accredited expert, this course provides an understanding of the current version of MSP®. On passing the exam candidates will retain their MSP® Practitioner status for a further 5 years. This two day course ensures that candidates are sufficiently familiar with the MSP® material to pass the exam and gain re-registration. It also focuses on further building confidence in the application of current MSP® principles, governance themes, transformational flow elements and vocabulary so as to enable candidates to continue to successfully manage programmes.

Exam Procedure The open-book re-registration examination comprises three questions with a scenario background and appendices. Each question is worth 10 marks. The pass mark is 15 (50%). The examination must be completed in pencil. Candidates with Advanced Practitioner status do not need to re-register at Practitioner level. Before attending the course, as a minimum it is recommend that candidates refresh their learning by re-reading elements of the manual they feel less certain of, and to re-familiarise themselves with the structure and terminology which will be used throughout the course. NB – Some elements may be different from their original course (and certification) materials.

What do candidates need to bring:

• photo ID to enable them to sit the exam • evidence of their current MSP® Practitioner certification • a pencil, eraser and note pad • pen (blue or black ink) & coloured pens for diagram annotation • a ruler • sticky page markers to annotate the manual may also prove helpful.

Day one Day two Start time 09:00 09:00 Finish time 17:00 16:30 Exam time – 1 ¼ hour 15:00 – 16:15


Managing Successful Programmes (MSP®) Advanced Practitioner Re-registration – exam route (PPMMSPAPRE)

Who is it for? Any MSP® Advanced Practitioner whose certification is about to expire and is considering re-registration via the examination route. MSP® is the industry recognised method for managing programmes. MSP® Advanced Practitioner certification expires every 5 years and this course prepares candidates for re-registration, achieved by passing an exam. Led by an accredited expert, this course provides an understanding of the current version of MSP®. On passing the exam candidates will retain their MSP® Advanced Practitioner status for a further 5 years. The course ensures that candidates are sufficiently familiar with the MSP® material to pass the exam and gain re-registration. It also focuses on further building confidence in the application of current MSP® principles, governance themes, transformational flow elements and vocabulary so as to enable candidates to continue to successfully manage programmes.

Exam Procedure The open-book 3 hour re-registration examination comprises up to three essay-based questions with 75 marks available in total. The pass mark is 38 (50%). This is the same exam as that taken by Advanced Practitioner candidates. As a minimum it is recommended that candidates ensure they are familiar with the content of the MSP Care Case Study ahead of the course. A link will be provided with the joining instructions.

What candidates need to bring:

• photo ID to enable them to sit the exam • evidence of their MSP® Advanced Practitioner certification • a pencil, eraser and note pad • pen (blue or black ink) & coloured pens for diagram annotation • a ruler • sticky page markers to annotate the manual may also prove helpful.

Day one Day two Start time 09:00 09:00 Finish time 17:00 16.30 Exam time 3 hour 13:00 – 16:00


Managing Successful Programmes (MSP®) Advanced Practitioner - dissertation route (PPMMSPAPRD)

Who is it for? Any MSP® Advanced Practitioner whose certification is about to expire and who is considering re-registration via the dissertation route. MSP® is the industry recognised method for managing programmes. MSP® Advanced Practitioner certification expires every 5 years and this course prepares candidates for re-registration, achieved by passing an exam. Led by an accredited expert, this course provides an understanding of the current version of MSP®. On passing the dissertation candidates will retain your MSP® Advanced Practitioner status for a further 5 years. This one-day course ensures that candidates are sufficiently familiar with the MSP® material to submit an acceptable dissertation and gain re-registration. It also focuses on further building confidence in the application of current MSP® principles, governance themes, transformational flow elements and vocabulary so as to enable candidates to continue to successfully manage programmes.

Assessment Procedure A 2000 - 4000 word "dissertation" (suggested target 2500 words) is to be submitted on a specific subject (selected from a range of topics) demonstrating application of MSP. It would ideally be based on a "real life" programme that the candidate has worked within. If this is not possible (if a candidate has not recently worked within a programme or their programme contains classified information), it would be acceptable to base it on the Advanced Practitioner Case Study "MSP Care". There are no time restrictions imposed on this dissertation. The dissertation will be marked out of a possible 75 marks with the candidate needing 38 marks to achieve a pass


• photo ID • evidence of their current MSP® Advanced Practitioner certification • a pencil, eraser and note pad • pen (blue or black ink) • sticky page markers to annotate the manual may also prove helpful

Day one Start time 09:00 Finish time 17:00


PRINCE2® Foundation (PPMP2F)

Who is it for? Individuals who are relatively new to project management or are working in a project team including those involved in the design, development and delivery of projects, project assurance and support personnel, and operational line managers/staff . This 3 day course covers the major elements of PRINCE2® methodology and includes critical exam tips and techniques. The course comprises of a blend of formal presentation, practical exercises, multi-media, sharing of trainer and delegate experiences, focused discussions and practice tests. A copy of the manual will be provided on the course. This course is very intensive and will require evening work.

Exam Procedure The 60 minute closed book multi-choice exam is taken at the end of the third day. The pass mark is 35 out of 70 (there are 75 questions but 5 are trial questions and are not marked). The examination must be completed in pencil. Pre-learning can be accessed via CITI’s YourCITI. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course. A copy of the manual is provided on the course.


Day one Day two Day three Start time 09:00 09:00 08:30 Finish time 17:00 17:00 17:30 Exam time: 1 hour 16:00 - 17.00



PRINCE2® Practitioner (PPMP2P)

Who is it for? Individuals who have achieved the Prince2® Foundation level certification and who wish to achieve the Practitioner level. All candidates must have passed the Foundation level exam to attend this course. Please note - All candidates must have passed the Foundation level exam in order to attend this course. (Evidence will be required – either providing their foundation candidate number or presenting their certificate at the event.) This two day course covers what is involved in the Practitioner exam and practice exams. Pre-learning can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course.

Exam Procedure The 2 ½ hour exam is taken at the end of day 2. There are 8 questions each carrying 10 marks. The pass mark is 55%. The examination must be completed in pencil. All of the courses are very intensive and will require evening work.


Day one Day two Start time 09:00 09:00 Finish time 17:00 16:00 Exam time: 2 ½ hours 13:00 - 15:30 *Please note – registration expires every 5 years, should Practitioners not re-register they will retain the qualification but will not be registered with the APMG.


PRINCE2® Foundation and Practitioner (PPMP2FP)

Who is it for? PRINCE2® is designed for at current and aspiring project managers. It is also relevant to other key staff involved in the design, development and delivery of projects, including project board members, team managers, project assurance and support personnel, and operational line managers/staff. There are three levels of accreditation: Foundation, Practitioner and Professional. The Foundation and Practitioner can be booked as a combined 5 day course or as separate events. There are also re-registration course options for the Practitioner certification. Pre-learning can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course. All of the courses are very intensive and will require evening work.

Exam procedure The 60 minute multi-choice exam is taken at the end of the third day. The pass mark is 50% or 35 out of 70 (there are 75 questions but 5 are trial questions and are not marked). The examination must be completed in pencil.


Day one Day two Day three Day four Day five Start time 09:00 09:00 08:30 09:00 09:00 Finish time 17:00 17:00 17:30 17:00 16:00 Exam time: 1 and 2 ½ hours 16:00–17:00 13:00 - 15:30


PRINCE2® Practitioner Re-registration (PPMP2PR)

Who is it for? Any PRINCE2® Practitioner whose certification is about to expire. PRINCE2® is an industry recognised method for managing projects. Practitioner certification expires 5 years after the date of the original exam. This course prepares candidates for re-registration. Led by an accredited expert, an interactive multi-media approach is used to bring the syllabus to life and prepare candidates for the exam. Re-registration will ensure candidates have knowledge and understanding of the current manual and the confidence to apply the techniques successfully within their own projects. As a minimum we recommend that candidates refresh their learning by re-reading elements of the manual they feel less certain of, and to re-familiarise themselves with the structure and terminology which will be used throughout the course.

Exam procedure The 1 hour open-book re-registration examination comprises three questions with 10 question items per question. Each question item is worth one mark. Each question is objective testing multi-choice format .The pass mark is 55%. The examination must be completed in pencil.


• photo ID to enable them to sit the exam • their PRINCE2® practitioner candidate number or certificate to show the invigilator • a pencil, eraser and note pad • pen (blue or black ink) & coloured pens • a ruler • sticky page markers to annotate the manual may also prove helpful.


Finish time 17:00 17:30 Exam time: 1 hour 16:00-17:00


Management of Risk (M_o_R®) Foundation (PPMMORF)

Who is it for? This course is specifically designed for those who are involved with identifying, analysing and controlling risk. It may also be suitable for those who are new to risk management. This course ensures that candidates have sufficient knowledge and understanding of the M_o_R® framework (principles, approach, processes, embedding and reviewing) and how they support corporate governance to gain a Foundation level certification in M_o_R®. Candidates are recommended to spend 10 hours preparing for this course. A link to the pre-reading will be provided via the joining instructions which will be issued two weeks ahead of the course start date. A hard copy of the manual will be provided on the course.

Exam procedure The 60 minute multi-choice exam is taken at the end of the third day. The pass mark is 50% or 35 out of 70 (there are 75 questions but 5 are trial questions and are not marked). The examination must be completed in pencil.


Day one Day two Day three Start time 09:00 09:00 09:00 Finish time 17:00 17:00 16:30 Exam time: 1 hour 15:00-16:00



Management of Risk (M_o_R®) Practitioner (PPMMORP)

Who is it for? Individuals who have achieved the M_o_R®) Foundation level certification and who wish to achieve the Practitioner level. The course focuses on the practical implementation of M_o_R® and expand candidates’ understanding of best practice approaches to the management of risk. Almost every decision made within an organisation brings positives and negatives. M_o_R® provides an effective structure for the management of risk across all parts of an organisation. M_o_R® is the industry recognised method for managing risk. This risk management learning opportunity shows how M_o_R® can support governance and how the principles and process are used to support risk management. Adopting M_o_R® approaches will provide candidates with the relevant skills and structures to manage potential problems and reduce failure possibilities. Please note - All candidates must have passed the Foundation level exam in order to attend this course. (Evidence will be required – either providing their foundation candidate number or presenting their certificate at the event.) This course is very intensive and will require evening work. Candidates are recommended to spend 10 hours preparing for this course. A link to the pre-reading will be provided via the joining instructions which will be issued two weeks ahead of the course start date.

Exam procedure The 3 hour open book Practitioner exam is an objective tesubg multi-choice exam. There are four questions, each worth 20 marks. The pass mark is 40 (50%). The examination must be completed in pencil.



Finish time 17:00 16:30 Exam time: 3 hours 13:00 – 16:00


Management of Risk (M_o_R®) Foundation and Practitioner (PPMMORFP)

Who is it for? Individuals who are involved with the management of risk and who wish to expand their understanding of best practice approaches (included in the the Practitioner element). This five day course covers and tests knowledge and understanding of the M_o_R® approach (the Foundation content) before addressing the practical implementation of M_o_R® and. M_o_R® considers risk from different perspectives within an organisation: strategic, programme, project and operational. While it links to other Axelos Limited best practice guidance, it respects the roles, responsibilities and terminologies used outside the disciplines of programme and project management. Candidates are recommended to spend 10 hours preparing for this course. A link to the pre-reading will be provided via the joining instructions which will be issued two weeks ahead of the course start date.

Exam procedure The Foundation exam is a one-hour multiple-choice exam comprising 75 questions, of which 5 are trial questions and are not counted in scores. The pass mark is 35 (50%). The examination must be completed in pencil. Please note - candidates must gain a successful pass in the Foundation paper to be eligible to sit the Practitioner paper. Should any learner prove unsuccessful in the Foundation exam they will be able to attend days 4 and 5 but will not be able to sit the Practitioner exam. The open book Practitioner exam has four objective testing questions, each worth 20 marks, and is of three hours duration. The pass mark is 40 (50%).

What do candidates need to bring: • photo ID to enable them to take the exam • a pencil and eraser • a notepad • pen (blue or black ink) • coloured pens • a ruler • sticky page markers for annotating the manual may prove useful.

Day one Day two Day three Day four Day five Start time 09:00 09:00 09:00 09:00 09:00

Finish time 17:00 17:00 16:30 17:00 16:30 Exam time: 1 hour and 3 hours 15:00 – 16:00 13:00 - 16:00


Management of Portfolios (MoP®) Foundation (PPMMOPF)

Who is it for? Individuals who are relatively new to, or have limited experience in, portfolio management. MoP® approaches the management of change projects and programmes from a strategic perspective. It provides an overview of all change activities including; what is in the portfolio, what it is costing, what risks are faced, what progress is being made, and what the impact is on business as usual and the organisation’s strategic objectives This 3 day course covers the major elements of MoP® and includes critical exam tips and techniques. The course comprises of a blend of formal presentation, practical exercises, multi-media, sharing of trainer and delegate experiences, focused discussions and practice tests. Pre-learning can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course.

Exam Procedure The 40 minute multi-choice exam is taken at the end of the third day. The pass mark is 50%. The examination must be completed in pencil.

What do candidates need to bring: • photo ID to enable them to take the exam • a pencil and eraser • a calculator • a notepad • pen (blue or black ink) • coloured pens • a ruler, and • sticky page markers for annotating the manual.

Day one Day two Day three Start time 09:00 09:00 09:00 Finish time 17:00 17:00 16:30 Exam time: 40minutes 15:00 - 15:40



Management of Portfolios (MoP®) Practitioner (PPMMOPP)

Who is it for? Individuals who have achieved the MoP® Foundation level certification and who wish to achieve the Practitioner level. All candidates must have passed the Foundation level exam to attend this course. This two day course covers what is involved in the Practitioner exam and practice exams. Pre-learning can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course.

Exam procedure The 2 ½ hour exam is taken at the end of the final day. There are 4 questions each carrying 20 marks. The pass mark is 50%. The examination must be completed in pencil.


Day one Start time 09:00 Finish time 16:30 Exam duration: 3 hours 13:00 - 16:00


Management of Portfolios (MoP®) Foundation and Practitioner (PPMMOPFP)

Who is it for Individuals who are involved in or about to become involved in the management of portfolios.

MoP® approaches the management of change projects and programmes from a strategic perspective. It provides an overview of all change activities including; what is in the portfolio, what it is costing, what risks are faced, what progress is being made, and what the impact is on business as usual and the organisation’s strategic objectives. There are two levels of accreditation: Foundation and Practitioner. Pre-learning can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course. The examination must be completed in pencil. All of the courses are very intensive and will require evening work.


Day one Day two Day three Day four Start time 09:00 09:00 09:00 09:00

Finish time 17:00 17:00 17:00 16:30 Exam times: 40 minutes and 3 hours 15:00 - 15:40 13:00 - 16:00


Management of Value (M_o_V®) Foundation (PPMMOVF)

Who is it for? Individuals who are relatively new to, or have limited experience in, value management. This 3 day course covers the major elements of MoV® and includes critical exam tips and techniques. The course comprises of a blend of formal presentation, practical exercises, multi-media, sharing of trainer and delegate experiences, focused discussions and practice tests. Pre-learning can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course.

Exam procedure The 40 minute multi-choice exam is taken at the end of the third day. The pass mark is 50%. The examination must be completed in pencil.


Day one Day two Day three Start time 09:00 09:00 09:00

Finish time 17:00 17:00 16:00 Exam time: 40 minutes 15:00 - 15:40


Management of Value (M_o_V®) Practitioner (PPMMOVP)

Who is it for? Individuals who have achieved the M_o_V® Foundation level certification and who wish to achieve the Practitioner level. All candidates must have passed the Foundation level exam to attend this course. This two day course covers what is involved in the Practitioner exam and practice exams. Pre-learning can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course.

Exam procedure The 2 ½ hour exam is taken at the end of the final day. There are 4 questions each carrying 20 marks. The pass mark is 40. The examination must be completed in pencil.



Finish time 17:00 16:00 Exam times: 2.5 hours 13:00 - 15:30


Management of Value (M_o_V®) Foundation and Practitioner (PPMMOVFP)

Who is it for MoV® is designed for managers who need to understand how return on investment (RoI) relates to their role or who wish to identify areas where efficiency could be improved and supplement their current practices. There are two levels of accreditation: Foundation and Practitioner. Pre-learning can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course. The examinations must be completed in pencil. All of the courses are very intensive and will require evening work.



Finish time 17:00 17:00 16:00 17:00 16:00 Exam times: 40 minutes and 2.5 hours 15:00 - 15:40 13:00 - 15:30


Managing Benefits Foundation (PPMMBF)

Who is it for? This course is suitable for those who are new to, or have limited experience in the field of benefits management particularly for those who have a role which involves ensuring best use of funds by maximising the benefits realised from change initiatives, including:

• Change leaders (e.g. senior responsible owners) • Change initiators (e.g. strategic planners and policy leads) • Change appraisers and evaluators (e.g. business case developers and project

appraisers) • Change implementers/enablers (e.g. portfolio, programme & project managers) • Change support staff (e.g. portfolio, programme & project office staff).

This three day course, based on APMG International’s ‘Managing Benefits’™ focuses on the management of benefits from change initiatives that are delivered via formalised project and programme management methods. Collectively these initiatives form the organisation’s change portfolio. It builds on existing best practices in portfolio, programme and project management.

Exam procedure The closed-book examination is of 50 multiple-choice format questions. Candidates must score 25 marks or more to pass (50%). The examination must be completed in pencil.


• photo ID to enable them to sit the exam • a pencil and eraser • pen (blue or black ink) & coloured pens for diagram annotation • a ruler • sticky page markers to annotate the manual.

Day one Day two Day three Start time 09:00 09:00 09:00 Finish time 17:00 17:00 17:00 Exam time: 40minutes 16:00 - 16:40


Managing Benefits Practitioner (PPMMBP)

Who is it for? Individuals who have achieved the Managing Benefits Foundation level certification and who wish to achieve the Practitioner level. This course is suitable for individuals with a role in ensuring best use of funds by maximising the benefits realised from change initiatives, including:



All candidates must hold the Foundation certification to attend this course and exam. This two day course builds on the Foundation level training and focuses on the application of knowledge enabling you to become a Managing Benefits Practitioner. The course makes sure that you are sufficiently familiar with Managing Benefits principles, as well as how to apply benefits management at a portfolio level, programme and project level. It also covers the five practices of the benefits management cycle. Candidates are recommended to refresh their learning by re-reading elements of the manual they feel less certain of, and to re-familiarise themselves with the structure and terminology which will be used throughout the course. Pre-learning can be accessed from the CITI’s YourCITI..

Exam procedure The open-book examination comprises eight questions with ten marks available per question, each of objective testing format .The pass mark is 50%. The examination must be completed in pencil.


• photo ID to enable them to sit the exam • a pencil and eraser • pen (blue or black ink) & coloured pens for diagram annotation • a ruler • sticky page markers to annotate the manual may also prove helpful.

Day one Day two Start time 09:00 09:00 Finish time 17:00 14:30 Exam time: 2 ½ hours 11:30 - 14:00


Managing Benefits Foundation and Practitioner (PPMMBFP)

Who is it for? This course is suitable for individuals with a role in ensuring best use of funds by maximising the benefits realised from change initiatives, including:



All candidates must pass the Foundation exam to be allowed to take the Practitioner exam. This five day course, based on the APMG International’s ‘Managing Benefits’™, focuses on the management of benefits from change initiatives that are delivered via formalised project and programme management methods. Collectively these initiatives form the organisation’s change portfolio. It builds on existing best practices in portfolio, programme and project management. It provides managers and practitioners from multiple disciplines, with generally applicable guidance encompassing benefits management principles, practices and techniques. Candidates are recommended to spend 10 hours preparing for this course. A link to the pre-reading will be provided via the joining instructions which will be issued two weeks ahead of the course start date.

Exam procedure The closed-book foundation examination is of 50 multiple-choice format questions. The pass mark is 50%. The examination must be completed in pencil. The open-book Practitioner examination comprises eight questions with ten marks available per question, each of objective testing format .The pass mark is 50%.


• photo ID to enable them to sit the exam • a pencil and eraser • pen (blue or black ink) & coloured pens for diagram annotation • a ruler • sticky page markers to annotate the manual may also prove helpful.

Day one Day two Day three Day

four Day five

Start time 09:00 09:00 09:00 09:00 09:00 Finish time 17:00 17:00 17:00 17:00 16:00 Foundation exam 16.00 – 16.40 Practitioner exam 11.30 – 14.00


Portfolio, Programme and Project Offices (P3O®) Foundation (PPMP3OF)

Who is it for? This course is suitable for those who are new to, or have limited experience in the management of, in working within, portfolio, programme or project offices. This 3 day course covers the major elements of P3O® and includes critical exam tips and techniques. The course comprises of a blend of formal presentation, practical exercises, multi-media, sharing of trainer and delegate experiences, focused discussions and practice tests. Pre-learning can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course.

Exam procedure The 40 minute multi-choice exam is taken at the end of third day. The pass mark is 30 out of 70. The examination must be completed in pencil.


Day one Day two Day three Start time 09:00 09:00 09:00

Finish time 17:00 17:00 16:30 Exam time: 1 hour 15:00 - 16:00


Portfolio, Programme and Project Offices (P3O®) Practitioner (PPMP3OP)

Who is it for? Individuals who have achieved the P3O® Foundation level certification and who wish to achieve the Practitioner level. All candidates must have passed the Foundation level exam to attend this course. This two day course covers what is involved in the Practitioner exam and practice exams. Pre-learning can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course.

Exam procedure The 2 ½ hour exam is taken at the end of the final day. There are 7 questions each carrying 10 marks. The pass mark is 35. The examination must be completed in pencil.



Finish time 17:00 16:00 Exam time: 2 ½ hours 13:00 - 15:30


Portfolio, Programme and Project Offices (P3O®) (PPMP3OFP)

Who is it for? Individuals who have experience of managing, or working within, portfolio, programme and portfolio

offices.

P3O® provides a good understanding of programme and project support office functions and an appreciation of the issues and challenges facing programme and project managers. There are two levels of accreditation: Foundation and Practitioner. Pre-learning can be accessed from the CITI’s YourCITI.. (A link is provided with the joining instructions.) As a minimum it is recommended that learners read the introduction and the glossary as this will provide familiarity with the structure and terminology used throughout the course. The examinations must be completed in pencil. All of the courses are very intensive and will require evening work.



Finish time 17:00 17:00 16:30 17:00 16:00 Exam times: 1 hour and 2 ½ hours 15:00 – 16:00 13:00 - 15:30


Programme and Project Sponsorship (PPMPPS)

Who is it for? The professional Programme and Project Sponsorship (PPS) certification has been developed specifically for those aspiring to become or who are Senior Responsible Owners (SROs) and sponsors or executives of programmes and projects. Please note this certification does assume candidates have some understanding of the Axelos Best Practice management guidance. This 2 day course will ensure that leaners are equipped with the knowledge, understanding and skills to lead successful delivery. It is based on Best Management Practice guidance including PRINCE2® and MSP® and combines leadership ability with project and programme management skills. There are 100 marks available and the pass mark is 55%

What do candidates need to bring: • photo ID to enable them to take the exam • a pencil and eraser • a notepad • pen (blue or black ink) • coloured pens, and • a ruler.

Day one Day two



Exam time: 1½ hours 15:00 - 16:30


APMG Principles of Change Management Foundation (PPMCMF)

Who is it for? This course is suitable for those who are new to, or have limited experience in change management. This 3 day course covers the major elements of the syllabus and includes critical exam tips and techniques. The course comprises of a blend of formal presentation, practical exercises, multi-media, sharing of trainer and delegate experiences, focused discussions and practice tests. There is no pre-learning for this course.

Exam procedure The 1 hour exam is taken at the end of the third day. The pass mark is 50%. The examination must be completed in pencil.

What do candidates need to bring: • photo ID to enable them to take the exam • a pencil and eraser • a notepad and pen (blue or black ink), • coloured pens • a ruler, and • sticky page markers for annotating the manual

Day one Day two Day three Start time 09:00 09:00 09:00 Finish time 17:00 17:00 16:30 Exam time: 1 hour 15:00 - 16:00


APMG Principles of Change Management Practitioner (PPMCMP)

Who is it for? Individuals who have achieved the Principles of Change Management Foundation level certification and who wish to achieve the Practitioner level. All candidates must have passed the Foundation level exam to attend this course. This two day course covers what is involved in the Practitioner exam and practice exams. There is no pre-learning for this course.

Exam procedure The 3 hour exam is taken at the end of the final day. There are 4 questions each carrying 20 marks. The pass mark is 50%. The examination must be completed in pencil.


Day one Day two Start time 09:00 09:00 Finish time 17:00 16:30 Exam time: 3 hours 13:00 - 16:00


APMG Principles of Change Management Foundation and Practitioner (PPMCMFP)

Who is it for? The Change Management certification is aimed at all individuals involved in organisational change, including current and aspiring change managers. They are also relevant to individuals involved in the design, development and delivery of change programmes. There are two levels of accreditation: Foundation and Practitioner. There is no pre-learning for this course. The examinations must be completed in pencil. This course is very intensive and will require evening work.


Day one Day two Day three Day four Day five Start time 09:00 09:00 09:00 09:00 09:00 Finish time 17:00 17:00 16:30 17:00 16:30 Exam times 15:00 - 16:00 13:00 - 16:00


Managing Projects in Agile with Scrum (PPMMPAS)

Who is it for? This two day course is designed for developers who are, or will be, using scrum on a day to day basis. It explains how agile and scrum are related, and goes into details regarding the core components of the scrum framework that are most relevant to developers – and explains when and how to use scrum. There is no pre-learning for this course. There are no exams associated with this course.

What do candidates need to bring: • a pencil and eraser • a notepad • pen (blue or black ink) • coloured pens and • a ruler.

Day one Day two




Working in a Scrum team (PPMWST)

Who is it for? This three day workshop gives those involved in working in a scrum environment an overview and introduction into scrum and agile. It will reveal the core components of the scrum framework and how it can enable faster, cleaner software development and delivery. There is no pre-learning for this course. There are no exams associated with this course.

What do candidates need to bring: • a pencil and eraser • a notepad • pen (blue or black ink) • coloured pens and • a ruler.


Start time 09:00 09:00 09:00

Finish time 17:00 17:00 17:00


General course information The information which CITI will require from CSL to successfully run a course include: • Event name

• Number of delegates expected

• Delegate list no later than 7 days ahead of course with full names and email addresses

For closed courses including those held on government sites

• Training venue address

• Point of contact name and telephone number for the trainer and invigilator

• Point of contact name and telephone number for person taking delivery of the materials

and exam packs

• Full address for delivery of materials and exam pack

• Details of any security requirements for the delivery of materials and exam pack

• Details of any security requirements for the trainer and invigilator e.g. Photo ID, vehicle

registration etc.

• Whether parking is available on site for the trainer

• Instructions on where to leave spare materials if applicable.

Please also see the APM and APMG-International’s ‘Rules and Regulations’ information document which is available via the portal for more information as to their requirements.


Training exam room requirements For training (non-examination) days the following is required and, wherever possible, the room should be available from 08:00 to 17:30 each day: Room size should be a minimum of 9m x 9m (or about 80 sq metres) and cater for the following • delegates in a “U” shape without delegates sitting on a corner • sufficient room behind the chairs • a separate table for projector and laptop at the front of the room. • room should be as square as possible, a long thin room reduces the effectiveness of

the learning • blu-tac or tape may be used to put flipchart paper etc. on the walls

Room layout

Equipment required • screen • projector and speakers • 2x flipchart & paper • marker pens of various colours • telephone for emergencies

Please note: The trainers will require access to the room from 08:00 to set up ready for the course

.

Table for

projector

Flipchart

Screen

Flipchart


Room and layout requirements for the examination Please ensure: • the delegates are seated at least 1m away from each other • the room is set out examination style • the room is quiet, well ventilated and adequately lit. Please note: Failure to provide an appropriate exam layout may result in the exam being postponed. This is at the sole discretion of the Examination Institute’s invigilator.

Room layout

1m 1m

U 1m U U U

U U U U

U U U U

Equipment required • screen • projector and speakers • clock (must have a second hand) and be visible to all the candidates • telephone for emergencies


Pre-learning: Where pre-learning is provided we strongly recommend that candidates are directed to the one-pager attached to the joining instructions to access the pre-reading and other important course information.

A candidate’s readiness for the course and chances of success in the exam are enhanced by undertaking the pre-learning.

Start & finish timings: Start, finish and exam times may be negotiable with the trainer and group during the course but it is important to remember this may impact the learning or require extending some of the other training days.

Exam times will not move if there are any candidates attending an examination re-sit.

Refreshments: Please note that tea, coffee and water is provided on Capita estates. Only water is provided at external venues. Should hot refreshments be required they will need to be arranged in advance at an additional cost.

All venues are located close to establishments which sell hot drink and other refreshments.

Special dispensations: Should any candidates wish to apply for special dispensations they will need to provide full details of their requirements, together with medical evidence, to ensure an application can be made to the appropriate Examination Institute. All such requests must be made at least 8 working days prior to the course to ensure resources can be secured. Requests must be made to [email protected].

Should a delegate require the use of additional resources (for example laptop, a scribe or a narrator) the candidate’s exam(s) will need to take place in a separate room. These are likely to attract additional costs. Please note that due to the nature of the APMG related examinations there is no facility for the use of a laptop. Special dispensation requirements may include but are not limited to: • Additional time • Non-white paper • Large font (where available) • Electronic format materials and/or exams (where available) • Scribe • Narrator • Assistant • Separate room for exam – will require additional invigilator • Use of a personal laptop.

mailto:[email protected]


Things to bring to a course: Candidates are recommended to bring along pens (different colours), pencils, erasers, notepads, post-it notes and rulers.

Code of conduct: All candidates are asked to adhere to the CSL codes of conduct.

Spot checks

Please note all events are subject to spot checks by CITI and Examining Institutes without prior warning for quality assurance reasons and entry to the exam/training venue may be requested.

Transfers, replacements and late joiners A candidate may transfer to another course of the same type with prior permission from Capita CSL and CITI if the transfer is actioned prior to the course commencing provided such transfer takes place at least two weeks prior to the start date.

A candidate cannot attend the Practitioner only element of a combined Foundation and Practitioner course.

A candidate cannot be replaced on a course once it is running.

Candidates cannot join a course once it is running unless they are attending for an examination re-sit.


Exam bookings: Please note that the Examination Institutes procedures for booking exams (candidate names and email addresses etc.) must be followed. Failure to follow the correct procedures in the timeframes set out by the Examination Institute may result in candidates not being permitted to register for, or sit, the exam.

Exam results: Please be aware that exam results can take up to 10 weeks to be released. All exam results are sent directly to the candidates by the relevant examining body (APM/APMG) by email. Results will not be released to managers directly. Please ensure the email addresses provided on all paperwork (including booking) are individual email addresses and are the same and written clearly to avoid delays in results reaching the candidates. Where a candidate wishes to sit a Practitioner exam they must have already successfully passed the relevant Foundation examination. Evidence will be required. Where a candidate wishes to sit a re-registration exam, evidence of their practitioner qualification will be required.

Exam queries or appeals: Any queries or appeals should be made direct to the APM or APMG and must be raised within 30 days of the exam. APM can be contacted on 01844 271680 or [email protected] APMG can be contacted on 01494 452450 or [email protected]

If appealing on the grounds of circumstances relating to events that occurred during the examination, the events must have been brought to the invigilator's attention before leaving the examination room.

Exam re-sits Exam re-sit events are available or candidates can opt to attend the whole course again. When applying for a re-sit customers need to search and procure the product as per normal on the CSL portal. Should a suitable event/product re-sit not be available customers are requested to email [email protected].

Exam timings

Exam timings may be negotiable on the course with the prior agreement of the trainer and as a minimum the majority of the group and Examination Institute.

However no changes will be permitted if there are any individuals re-sitting their examination.





Exam rules

Candidates entering an examination should adhere to the following. They must:

1. Arrive at the examination venue at least 30 minutes before the examination is due to start; no late arrivals will be permitted into the examination room.

2. Provide a means of photo identification to the exam centre, (including but not limited to, Passport, ID card or Driving Licence). If proof of identification is not provided to the Invigilator prior to the examination, the Examination Institutes reserve the right to refuse the candidate to sit the exam.

3. Remain in the examination room for at least the first 30 minutes and not leave during the last 15 minutes and until all the papers have been collected. A candidate can only leave the room in an emergency or if they have been excused or directed to leave by the invigilator.

4. Refrain from communicating with any other candidate or with any other person present in the room, except the invigilator, during the examination.

5. Refrain from behaviour that might cause annoyance to other candidates.

6. Refrain from smoking or eating (unless expressly permitted). Candidates need to advise the Examination Institute via CSL of any special requirements at least 8 days prior to the examination date.

7. Refrain from bringing any written or printed material into the examination room; all books (excluding translation dictionaries, with prior permission from the Examination Institute, bags, mobile phones, or other communication devices and other objects should be left where the invigilator directs.

8. Generally conduct themselves in a way which will make it possible for the examination to be carried out without hindrance or annoyance to other candidates or to the invigilator.

9. Return all examination paperwork to the invigilator before leaving the examination room.

10. Candidate must sign all exam paperwork for the examining body to release results without delay.


Contacts Capita CSL [email protected]

0203 367 8376

Special Dispensations [email protected].

APM 01844 271680

APMG 01494 452450




Accreditation learning pathway



Qualification and certification decision tree

Documents

Civil Service Learning Managers Pack Civil Service ... · Civil Service Learning Managers Pack . March 2015 . Civil Service Learning ... and programme management through its FIVE