Cisco Unity Connection Ordering Guide · UNITYCN12-K9 Unity Connection version 12.x Software - electronic delivery only $0 UNITYCN12-XU-K9 Unity Connection version 12.x Software –

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Cisco Unity Connection

Ordering Guide

Publish Date: August 2017

Current Product Version: Cisco Unity Connection Version 12.0

Document Owner: Chris Barlow ([email protected])

Ordering Guide


Contents

Introduction .............................................................................................................................................................. 3 Cisco Unity Connection Overview and Resources ................................................................................................ 3 Purpose, Audience, and Scope of This Ordering Guide ....................................................................................... 3 Ordering and Quoting Tools .................................................................................................................................. 3 Orderability and Software Shipment ..................................................................................................................... 3 Third-Party use of Software .................................................................................................................................. 4

Main New Features in Cisco Unity Connection Version 12.0 ............................................................................... 4

Ordering .................................................................................................................................................................... 4 Components of an Order ...................................................................................................................................... 4 New systems: Ordering components individually .................................................................................................. 6 New systems: Ordering through Cisco Unified Workspace Licensing ................................................................... 7 Ordering Add-on Software Licenses for an Existing Deployment .......................................................................... 7 Migrations from Cisco Unity to Cisco Unity Connection, and Cisco Unity Connection Version Upgrades ............ 9

Migrating or Upgrading if the Customer has a Current Cisco SWSS or UCSS Contract ................................ 10 Migrating or Upgrading if the Customer Does NOT have a Current Cisco SWSS or UCSS Contract ............ 11

Migrations from Cisco Unity Express Survivable Remote Site Voicemail ........................................................... 13 Migrations from Cisco Unity Express to Cisco Unity Connection ........................................................................ 14 Cisco Unity Connection Lab SKUs ...................................................................................................................... 14 Cisco Unity Connection Version 10.5.2 ............................................................................................................... 14

Cisco Unity Connection for U.S. Department of Defense ............................................................................... 14

Cisco Services ....................................................................................................................................................... 15 Cisco Unified Communications Services ............................................................................................................ 15 Cisco Service Contract Center: Tools for Quoting and Ordering Cisco Unified Communications Services ........ 15

Cisco Capital Financing ........................................................................................................................................ 15 Removing Sales Barriers .................................................................................................................................... 15 Tips for taking Advantage of Financing to Accelerate and Close More Business ............................................... 16 For More Information About Cisco Capital Financing .......................................................................................... 16


Introduction

Cisco Unity Connection Overview and Resources

Cisco Unity® Connection is a voicemail and unified messaging platform with a comprehensive feature set that is

based on the same Linux operating system as Cisco® Unified Communications Manager (UCM). With Cisco Unity

Connection, customers can access and manage voice messages in a variety of ways using their email inbox, web

browser, Cisco Jabber® messaging integration platform, Cisco Unified IP Phone, smartphone, tablet, and more.

Cisco Unity Connection also provides robust speech-recognition features for mobile users, so they can manage

their voice messages hands and eyes free. Cisco Unity Connection:

● Provides fast, flexible access to messages: Customers can save time and improve productivity with quick

and efficient access to their messages, from the devices and applications they use, delivered in the format

they want.

● Provides simple and cost-effective administration: Open, compatible, virtualized, and easily integrated into

the customer’s IT environment, Cisco Unity Connection is managed by the same application (Cisco Prime™

Collaboration) that manages their entire collaboration deployment.

● Is enterprise class, secure, and compliant: Flexible in size and scale, Cisco Unity Connection is the unified

messaging solution consistently selected by medium-sized organizations and by global corporations,

government agencies, and the security conscious since 2008.

For more information about Cisco Unity Connection and Cisco Unified Communications products, visit the following

sites:

● Public site: Cisco.com: https://www.cisco.com/go/unityconnection

● Cisco sales staff (internal) site: Cisco Collaboration Technology Group

Purpose, Audience, and Scope of This Ordering Guide

Purpose: This guide describes the pricing, part numbers, and ordering process for Cisco Unity Connection

products.

Audience: The audience for this guide is Cisco sales staff and Cisco Unified Communications Specialized

Partners.

Scope: This ordering guide covers Cisco Unity Connection Versions 10.x, 11.x, and 12.x.

Ordering and Quoting Tools

Cisco Commerce Workspace (CCW) is the online ordering tool used by Cisco. The SKUs presented in this

ordering guide must be entered into Cisco Commerce Workspace to build a quote and submit an order to Cisco.

Cisco Commerce Workspace can be accessed here: https://www.cisco.com/web/ordering/root/index.html.

Orderability and Software Shipment

All product versions and add-ons covered in this ordering guide are currently orderable.

All orders of Cisco Unity Connection are delivered as software only. Also, with Cisco Unity Connection 12.0 and

later, all orders of Cisco Unity Connection are electronic delivery only. There are no separate product numbers or

additional charges for ordering software only. The software packages discussed previously provide the Cisco Unity

Connection application software, OS, and a Product Activation Key (PAK) to generate a license key for a Cisco

Unity Connection system. Note that Cisco Unity Connection 12.0 and later uses Cisco Smart Software Licensing

and therefore no longer uses PAKs.

https://www.cisco.com/go/unityconnection

https://cisco.jiveon.com/groups/ctg

https://www.cisco.com/web/ordering/root/index.html

https://www.cisco.com/c/en/us/buy/smart-accounts/software-licensing.html


Third-Party use of Software

Third-party use of the software described in this document is governed by Cisco’s End User License Agreement

(EULA). Transfer of the software, described in this document, to a third party may be restricted. Please refer to

Cisco’s End User License Agreement (EULA) for any restrictions around third-party use of the software described

in this document.

Main New Features in Cisco Unity Connection Version 12.0

Cisco Unity Connection 12.0 includes:

Features

● Cisco Smart Software Licensing support

◦ Cisco Unity Connection 12.0 and later supports Cisco Smart Software Licensing. For more information on

Cisco Smart Software Licensing or on migrating to Cisco Smart Software Licensing from Cisco Prime®

License Manager, visit https://www.cisco.com/c/en/us/buy/smart-accounts/software-licensing.html. Note

that Cisco Unity Connection 12.0 and later will not work with Cisco Prime License Manager. Customers

must migrate to Cisco Smart Software Licensing when installing or upgrading to Cisco Unity Connection

12.0.

● Opus codec support

● Cisco Jabber token OAuth flow authentication support

Platform and Interoperability

● VMWare ESXi 6.5 support

● Enhanced IPv6 support

● Minimum Transport Layer Security (TLS) version support (e.g., TLS 1.2)

● New Cisco UCS® E-Series blade (UCS-E160-M3-K9) support

● New Cisco HyperFlex™

HX240c M4SX Test Resource Configuration (TRC) support

● Continued Microsoft qualifications

Security

● Next-generation security

◦ Stronger algorithms and larger key sizes for various interfaces

● Product security baseline enhancements

◦ Set secure cookie attributes

◦ Disable session ID caching

● Suite B encryption and enhanced government security enhancements

Ordering Components of an Order

Several steps should be followed when completing any type of order: new, add-on, or upgrade. Some of these

steps are required, and some are optional. These are the basic ordering steps:

Step 1. Select the top-level product part number (required). The top-level part number defines the overall product

and version number that you are ordering in the system.

https://www.cisco.com/c/en/us/products/end-user-license-agreement.html




Step 2. Add the mailbox licenses for each type of user (required). After the top-level product has been

established, you need to purchase the associated mailbox licenses for the number of users that the

customer’s Cisco Unity Connection system will support.

There are two types of Cisco Unity Connection users: Basic and Enhanced.

● Basic (formerly referred to as Standard a-la-carte) user voice-messaging user licenses have been

available since Version 9.0 and include all user-based features such as voicemail and integrated and

unified messaging capabilities, as well as automated speech recognition, Internet Message Access

Protocol (IMAP), web inbox, all supported language localizations.

● Enhanced voice-messaging user licenses have been available since Version 9.1 and include all Basic

user functions plus the capability to configure the user for Cisco Survivable Remote Site Voicemail

(SRSV).

You can mix Basic and Enhanced users on the same Cisco Unity Connection server. Only Enhanced

users can be configured for a branch-office SRSV system.

Step 3. Select add-on licenses for any additional functions and services the customer wants (optional). The

following add-on licenses are available for Cisco Unity Connection:

● Speech Connect: Speech Connect is a speech-enabled automated attendant that is included as part of

Cisco Unity Connection. It lets the customer use voice commands (they say the name of the person

they want to call) instead of dialing a number. Two ports of Speech Connect come with each Cisco

Unity Connection order. Additional ports can be ordered at no additional cost by using the part

numbers listed in this document. In addition, if the customer needs more Speech Connect licenses

than the number of Cisco Unity Connection subscribers they have, they can purchase additional guest

user licenses.

Customers can order guest user licenses for as many or as few users as they like.

● SpeechView: Cisco SpeechView converts voice messages to text and delivers the text version of the

voice message to the user’s email inbox approximately 5 minutes after the voice message has been

left, allowing them to read their voice messages and take immediate action. They do not need to learn

any commands or take special action to receive text versions of their voice messages. The original

audio version of each voice message remains within Cisco Unity Connection and is available to the

user anywhere, anytime.

SpeechView is available in two versions: Standard and Professional:

◦ SpeechView Standard is a fully automated service, without human intervention

◦ SpeechView Professional is a human-assisted service with very high transcription accuracy

For more information about SpeechView, see

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unity-

connection/data_sheet_c78-609206.html?cachemode=refresh.

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unity-connection/data_sheet_c78-609206.html?cachemode=refresh

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unity-connection/data_sheet_c78-609206.html?cachemode=refresh


New systems: Ordering components individually

All new system orders for Cisco Unity Connection should follow the steps presented here.

For more information about the steps described here or about the options available in each step, please refer to the

complete description provided earlier in the section Components of an Order.

Note: The tables throughout this document display the part numbers of all Cisco Unity Connection versions that

are orderable (not only the current shipping version). Please check the description of each part number carefully to

help ensure that you order the correct version number.

Step 1. Select the top-level product part number (Table 1). Select one required version for Cisco Unity Connection

software. The –K9 (restricted) version supports both control and data plane encryption, whereas the XU-

K9 (unrestricted) version supports only control plane encryption. Note that you should choose the –K9

(restricted) version if the customer plans on integrating Cisco Unity Connection with Cisco Unified

Communications Manager Mixed Mode security, for example.

Table 1. Top-level bundle product part numbers

Part number Description List price ($US)

UNITYCN12-K9 Unity Connection version 12.x Software - electronic delivery only $0

UNITYCN12-XU-K9 Unity Connection version 12.x Software – unrestricted - electronic delivery only $0

UNITYCN11-K9 Unity Connection version 11.x Software $0

R-UNITYCN11-K9 Unity Connection version 11.x Software - electronic delivery $0

UNITYCN11-XU-K9 Unity Connection version 11.x Software - unrestricted $0

R-UNITYCN11-XU-K9 Unity Connection version 11.x Software - unrestricted - electronic delivery $0

UNITYCN10-K9 Unity Connection version 10.x Software $0

R-UNITYCN10-K9 Unity Connection version 10.x Software - electronic delivery $0

UNITYCN10-XU-K9 Unity Connection version 10.x Software - unrestricted $0

R-UNITYCN10-XU-K9 Unity Connection version 10.x Software - unrestricted - electronic delivery $0

Note: Selection of restricted software versions 11.x and 10.X (–K9 versions) will automatically provide an

Encryption PAK for installing on Cisco Prime License Manager managing this restricted software. If the customer

needs data plane encryption (such as Secure Real-Time Transport [SRTP]) turned on in the restricted Cisco Unity

Connection 11.x or 10.x versions, they must install this new Encryption PAK on Cisco Prime License Manager.

Note: Cisco Prime License Manager must be at Version 11.5 SU2 to recognize this new Encryption PAK.

Step 2. Add the mailbox licenses for each type of user (required; Table 2).

Table 2. Mailbox license part numbers


UNITYCN12-STD-USR Unity Connection version 12.x – Basic user $75

UNITYCN12-ENH-USR Unity Connection version 12.x – Enhanced user $110

UNITYCN11-STD-USR Unity Connection version 11.x - Basic user $75

UNITYCN11-ENH-USR Unity Connection version 11.x - Enhanced user $110




Step 3. Select add-on licenses (optional; Table 3).

Table 3. Add-on License Part Numbers


Speech Connect Port and Guest User Part Numbers

UNITYCN12-SC-PORT Speech Connect version 12.x add-on ports $0

UNITYCN12-SC-GUEST Speech Connect version 12.x guest user $15





SpeechView Part Numbers

LIC-SPCHVIEW-1YR SpeechView Standard user license, 1 year $20

LIC-SPCHVIEWPRO-1YR SpeechView Professional user license, 1 year $300

New systems: Ordering through Cisco Unified Workspace Licensing

Cisco Unified Workspace Licensing (UWL) is an ordering method that helps customers and their users gain the

total value of Cisco Unified Communications applications in one package. UWL provides the licensing, access

rights, and application software on a per-user basis for numerous Cisco Unified Communications applications.

Cisco Unity Connection is included as a component of UWL. Select Unity Connection as the messaging platform.

For more information about UWL, please refer the following sites and resources:

● Cisco Unified Communications Licensing public website:

https://www.cisco.com/en/US/products/ps9156/index.html.

● Cisco Unified Communications Licensing partner website:

https://www.cisco.com/web/partners/sell/technology/ipc/integrated-solutions/workspace_licensing.html.

● Cisco Unified Communications Licensing Jive site (Cisco internal): https://cisco.jiveon.com/docs/DOC-

1251273.

Ordering Add-on Software Licenses for an Existing Deployment

If the customer has already purchased Cisco Unity Connection, they can add mailboxes or optional system

functions to their current deployment. The software license keys for Cisco Unity Connection are cumulative. For

Cisco Unity Connection 10.x or 11.x, follow the Cisco Prime License Manager Add License wizard to add more

licenses for the Cisco Unity Connection instance that is registered to Cisco Prime License Manager.

Note that Cisco Unity Connection 12.0 and later uses Cisco Smart Software Licensing. Cisco Prime License

Manager is no longer used with Cisco Unity Connection 12.0 and later. Adding mailboxes or optional system

functions to an existing 12.0 or later deployment using the steps below will automatically deposit the appropriate

licenses into the organization’s Cisco Smart Account.

One of the most frequent errors when ordering license add-ons is failing to start with a single top-level part number.

For example, to add 100 mailboxes to an existing Cisco Unity Connection system, use the process shown here:

https://www.cisco.com/en/US/products/ps9156/index.html

https://www.cisco.com/web/partners/sell/technology/ipc/integrated-solutions/workspace_licensing.html


Correct:

● Order a quantity of 1 of part number L-UCXN12-LIC-UPG.

● Order a quantity of 100 of part number UNITYCN12-STD-USR.

Why: This order automatically deposits an additional 100 additional mailboxes into the organization’s Cisco Smart

Account.

Incorrect: Order a quantity of 100 of part number L-UCXN12-LIC-UPG.

Why: This order does not deposit any additional mailboxes into the organization’s Cisco Smart Account.

Correct:

● Order a quantity of 1 of part number L-UCXN11-LIC-UPG.

● Order a quantity of 100 of part number UNITYCN11-STD-USR.

Why: This order creates a single license key with incremental tags to activate 100 additional mailboxes. There is

just one license key to load on Cisco Prime License Manager.

Incorrect: Order a quantity of 100 of part number L-UCXN11-LIC-UPG.

Why: This order creates 100 individual license keys to load and manage on the Cisco Unity Connection system.

For more information about the steps described here or about the options available in each step, please refer to the

complete description provided earlier in the section Components of an Order.

Note: The tables throughout this document display the part numbers of all Cisco Unity Connection versions that

are orderable (not only the current shipping version). Please check the description of each part number carefully to

help ensure that you order the correct version number.

Use the following steps when ordering add-on software licenses to an existing deployment.

Step 1. Select the top-level product part number (Table 4).

The license upgrade part number is specifically designed to allow you to enter the Cisco Dynamic Configuration

Tool (DCT) and create one license key when you are ordering multiple mailboxes or features. Order only one

top-level license upgrade part number, and then add multiple options using the next step.

Table 4. Top-Level Product Part Numbers

Part Number Description List price ($US)

L-UCXN12-LIC-UPG Unity Connection version 12.x software feature license add-ons $0

L-UCXN11-LIC-UPG Unity Connection version 11.x, software feature license add-ons $0

L-UCXN10-LIC-UPG Unity Connection version 10.x, software feature license add-ons $0

Step 2. Add the mailbox licenses for each type of user (Table 5).


Table 5. Mailbox License Part Numbers

Part Number Description List price ($US)

User Licenses

UNITYCN12-STD-USR Unity Connection version 12.x – Basic user $75

UNITYCN12-ENH-USR Unity Connection version 12.x – Enhanced user $110





Basic to Enhanced (SRSV) User Migration

MIG-UCXN12-BAS2ENH Migrate one Unity Connection version 12.x Basic to Enhanced user $45



Step 3. Select add-on licenses (optional; Table 6).



Speech Connect for Unity Connection ports and Guest Users

UNITYCN12-SC-PORT Speech Connect for Unity Connection version 12.x add-on ports $0

UNITYCN12-SC-GUEST Speech Connect for Unity Connection version 12.x guest user $15





SpeechView User Licenses

LIC-SPCHVIEW-1YR SpeechView Standard user license, 1 year $20

LIC-SPCHVIEWPRO-1YR SpeechView Professional user license, 1 year $300

If the customer is upgrading from Cisco Unity Connection Version 9.x, 10.x, or 11.x to 12.x with Cisco SpeechView,

you don’t have to order the upgrade license. You just need to contact the Cisco Global Licensing Organization

(GLO) at [email protected] to get the upgraded Version 10.x, 11.x, or 12.x licenses.

Migrations from Cisco Unity to Cisco Unity Connection, and Cisco Unity Connection

Version Upgrades

Customers upgrading from Cisco Unity or an earlier version of Cisco Unity Connection have two upgrade options,

depending on whether they have a Cisco Software Support Service (SWSS) or Cisco Unified Communications

Software Subscription (UCSS) agreement in place.

Note: When migrating from Cisco Unity to Cisco Unity Connection, Cisco Unity license files cannot be imported

to Cisco Prime License Manager. Follow the instructions for the migration as defined in the Cisco Unity Connection

and Cisco Prime License Manager documentation.

mailto:[email protected]


Migrating or Upgrading if the Customer has a Current Cisco SWSS or UCSS Contract

Customers who have an existing SWSS or UCSS contract can order their upgrade through the Cisco Product

Upgrade Tool (PUT) using the appropriate product number.

This type of upgrade is a simple one-to-one upgrade: the customer simply is upgrading the existing user base and

system from an earlier version to a later version for the same number of users and with the same feature set.

Therefore, only the first step is necessary: selecting the top-level product part number.

To make changes such as adding users, migrating user licenses from basic to enhanced, or adding Cisco Speech

Connect or Cisco SpeechView licenses, the customer should complete the version upgrade or migration and then

follow the process described in the earlier section, Ordering Add-on Software Licenses for an Existing Deployment.

Note: The tables throughout this document display the part numbers for all versions of Cisco Unity Connection

that are orderable (not just the latest shipping version). Please check the description of each part number carefully

to help ensure that you order the correct version number.

Step 1. Select the top-level product part number (Table 7).

Table 7. Top-Level Version Upgrade Product Part Numbers


UCXN12-VER-UPG-K9= Upgrade from Unity Connection 2.x or later to Unity Connection version 12.x $0

UCXN12-UTYMIG-K9= Migration from Unity versions 4.x – 8.x to Unity Connection version 12.x $0

UCXN11-VER-UPG-K9= Upgrade from Unity Connection versions 1.x – 10.x to Unity Connection version 11.x $0

UCXN11-UTYMIG-K9= Migration from Unity versions 4.x – 8.x to Unity Connection version 11.x $0

UCXN10-VER-UPG-K9= Upgrade from Unity Connection versions 1.x – 9.x to Unity Connection version 10.x $0

UCXN10-UTYMIG-K9= Migration from Unity versions 4.x – 8.x to Unity Connection version 10x $0

Step 2. (Optional for Versions 10.x and 11.x only): Add the Encryption part number in Table 8 (as a separate line

item in the order) to turn on data plane encryption in the restricted Cisco Unity Connection 11.x or 10.x

versions (–K9 versions).

Note: To use data plane encryption capabilities with restricted Cisco Unity Connection 11.x or 10.x versions (–

K9 versions), you must order the part number listed in Table 8. When ordering the part number listed in Table 8,

you must use the end customer’s information (name, address, etc.) when placing the order. The end customer will

receive an Encryption PAK that, when installed on Cisco Prime License Manager, will allow restricted Cisco Unity

Connection 11.x or 10.x versions (–K9 versions) to have data plane encryption turned on (for example, when

integrating with Cisco Unified Communications Manager Mixed Mode security).

If the customer is using multiple instances of Cisco Prime License Manager in their network, you must order the

part number in Table 8 for each instance of License Manager in the network that will be supporting restricted Cisco

Unity Connection 11.x or 10.x versions (–K9 versions) that require data plane encryption (for example, when

integrating Cisco Unity Connection with Cisco Unified Communications Manager Mixed Mode security).

For example, if the customer has two instances of Cisco Prime License Manager, and they both will be supporting

the restricted Cisco Unity Connection 11.x version (–K9 version) with data plane encryption turned on (such as

SRTP), you should order CUC-PLM-ENC-K9= twice. This will provide the customer with two Encryption PAKs, one

for each instance of Cisco Prime License Manager in the network.

http://tools.cisco.com/gct/Upgrade/jsp/productUpgrade.jsp

http://tools.cisco.com/gct/Upgrade/jsp/productUpgrade.jsp



Table 8. Encryption Part Numbers


CUC-PLM-ENC-K9= Encryption part number needed to integrate Cisco Unity Connection restricted versions 11.x and 10.x with Cisco Unified Communications Manager Mixed-Mode security

$0

After upgrading or migrating, customers can migrate Basic users to Enhanced users, add Cisco Speech Connect

ports and users, and add Cisco SpeechView user licenses by using the add-on (software license addition) process

described earlier in the section Ordering Add-on Software Licenses for an Existing Deployment.

If you are performing license migration for Cisco Unity, note that the migration of the Cisco Unity license file from

Cisco Unity to Cisco Unity Connection changed with Cisco Unity Connection Version 9.0(1). After receiving the

migration shipment, perform the following steps:

1. If you are installing Cisco Unity Connection on a new server, import the license information from Cisco Unity

using the Cisco Objected Backup and Restore Application Suite (COBRAS) tool.

2. Follow the process for migrating users on the Cisco Prime License Manager in which the Cisco Unity

Connection appliance is registered.

More detailed information about these steps can be found in the Cisco Unified Communications Licensing Guide.

If you have any problems with this migration, send an email message describing the issue to

[email protected].

Migrating or Upgrading if the Customer Does NOT have a Current Cisco SWSS or UCSS Contract

For a limited time, existing customers who are running an older version of Cisco Unity or Cisco Unity Connection

but do not have a current support and maintenance contract (SWSS or UCSS) can migrate or upgrade at reduced

prices through the Cisco Get Current – Stay Current program.

The Get Current – Stay Current program enables customers who have never purchased a software support and

maintenance contract (UCSS or SWSS) or who have allowed their contract to expire to start or reinstate their

contract with our current support and maintenance offering, SWSS, and thereby obtain an upgrade or migration at

a reduced price. The program consists of a set of SKUs that correspond to each Cisco Unified Communications

Manager license type. These must be purchased with a 1-year (minimum) SWSS contract to provide reinstatement

for the lapsed or never-purchased SWSS or UCSS contract.

The Get Current – Stay Current program is applicable only to the following versions:

● Cisco Unity Version 4.x and later

● Cisco Unity Connection Version 1.x and later

The Get Current – Stay Current program is not applicable to Cisco Unity Version 3.x and earlier systems.

For more information about the Get Current – Stay Current program, visit

https://communities.cisco.com/message/128756.

SWSS is Cisco’s software support and maintenance program. For more information about SWSS, please refer to

the Cisco migration scenarios guide at

https://www.cisco.com/web/partners/downloads/partner/WWChannels/promotions/download/cnms-guide.pdf.


https://communities.cisco.com/message/128756

https://www.cisco.com/web/partners/downloads/partner/WWChannels/promotions/download/cnms-guide.pdf


Send questions about SWSS to [email protected].

Note: The tables throughout this document display the part numbers for all versions of Cisco Unity Connection

that are orderable (not just the latest version). Please check the description of each part number carefully to help

ensure that you order the correct version number.

Customers who are upgrading or migrating Cisco Unity or Cisco Unity Connection without a current SWSS or

UCSS contract should follow these steps.

Step 1. Select the top-level upgrade product part number (Table 9).

Table 9. Top-Level Version Upgrade Product Part Number


UNITYCN12-VUP-K9 Migration from Unity version 4.x or Unity Connection version 1.x to Unity Connection 12.x $0



Note: Selection of software versions 11.x and 10.X (VUP-K9 versions) will automatically provide an Encryption

PAK for installing on Cisco Prime License Manager managing restricted Cisco Unity Connection 11.x or 10.x

versions. If you need data plane encryption (such as SRTP) turned on in the restricted Cisco Unity Connection 11.x

or 10.x versions, you must install this new Encryption PAK on License Manager.


Step 2. Add the mailbox licenses for each type of user.

Table 10 lists the normal part numbers and prices for an upgrade for a customer who does not have a current

support or maintenance (SWSS or UCSS) contract. Table 11 lists the part numbers and reduced prices for those

performing this upgrade through the Get Current – Stay Current program.

Table 10. Mailbox License Part Numbers


UNITYCN12-VUP-USR Upgrade from Unity Connection version 2.x or later to Unity Connection 12.x – Basic user $38

UNITYCN12-MIG-USR Migrate from Unity version 4.x or later to Unity Connection 12.x – Basic user $38

UNITYCN11-VUP-USR Upgrade from Unity Connection version 1.x - 8.x to Unity Connection 11.x - Basic user $38

UNITYCN11-MIG-USR Migrate from Unity version 4.x and above to Unity Connection 11.x - Basic user $38

UCXN-BAS-10TO12-UPG Upgrade from Unity Connection Basic user 10.x to Unity Connection 12.x – Basic user $38

UCXN-ENH-10TO12-UPG Upgrade from Unity Connection Enhanced user 10.x to Unity Connection 12.x – Enhanced user $55

UCXN-BAS-10TO11-UPG Upgrade from Unity Connection Basic user 10.x to Unity Connection 11.x - Basic user $38

UCXN-ENH-10TO11-UPG Upgrade from Unity Connection Enhanced user 10.x to Unity Connection 11.x - Enhanced user $55

UNITYCN10-VUP-USR Upgrade from Unity 4.x or up or Unity Connection 1.x - 8.x to Unity Connection 10.x - Basic user $38

UCXN-BAS-9TO10-UPG Upgrade from Unity Connection 9.x to Unity Connection 10.x - Basic user $38

UCXN-ENH-9TO10-UPG Upgrade from Unity Connection 9.x to Unity Connection 10.x - Enhanced user $55



Table 11. Mailbox License Part Numbers When Using the Get Current – Stay Current Program


UPG-UNITY2CUC12-USR Upgrade Unity 4.x or later to Unity Connection 12.x $30

UPG-UNITY2CUC11-USR Upgrade Unity 4.x or later to Unity Connection 11.x $30

UPG-UCXN12-USR Upgrade Unity Connection 2.x to Unity Connection 12.x $30

UPG-UCXN11-USR Upgrade Unity Connection 1.x - 9.x to Unity Connection 11.x $30

UPG-UCXN11TO12-BAS Upgrade from Unity Connection 10.x to Unity Connection 12.x – Basic user $30

UPG-UCXN11TO12-ENH Upgrade from Unity Connection 10.x to Unity Connection 12.x – Enhanced user $45

UPG-UCXN10TO11-BAS Upgrade from Unity Connection 10.x to Unity Connection 11.x - Basic user $30

UPG-UCXN10TO11-ENH Upgrade from Unity Connection 10.x to Unity Connection 11.x - Enhanced user $45

UPG-UTY2CUC10-USR Upgrade from Unity 4.x and above to Unity Connection 10.x $15

UPG-UCXN10-USR Upgrade from Unity Connection 1.x - 8.x to Unity Connection 10.x $15

UPG-UCXN09TO10-BAS Upgrade from Unity Connection 9.x to Unity Connection 10.x - Basic user $15

UPG-UCXN09TO10-ENH Upgrade from Unity Connection 9.x to Unity Connection 10.x - Enhanced user $25

Step 3. Select add-on licenses (Table 12).



UCXN-SC-10TO12-UPG Upgrade Cisco Speech Connect from version 10.x or later to 12.x $0

UCXN-SC-10TO11-UPG Upgrade Cisco Speech Connect from version 10.x to 11.x $0

UCXN-SC-9TO10-UPG Upgrade Cisco Speech Connect from version 9.x to 10.x $0

Remember that ordering through the Get Current – Stay Current program also requires you to purchase SWSS.

After upgrading, customers can upgrade users to Enhanced (SRSV) messaging seats, add Cisco Speech Connect

ports and users, and add Cisco SpeechView user licenses by using the add-on (software license addition) process

described earlier in the section Ordering Add-on Software Licenses for an Existing Deployment.

If you are performing license migration for Cisco Unity, note that the migration of the Cisco Unity license file from

Cisco Unity to Cisco Unity Connection changed with Cisco Unity Connection Version 9.0(1). After receiving the

migration shipment, perform the following steps:

1. If you are installing Cisco Unity Connection on a new server, import the license information from Cisco Unity

using the COBRAS tool.

2. Follow the process for migrating users on the Cisco Prime License Manager in which the Cisco Unity

Connection appliance is registered.

More detailed information about these steps can be found in the Cisco Unified Communications Licensing Guide.

If you have any problems with this migration, send an email message describing the issue to

[email protected].

Migrations from Cisco Unity Express Survivable Remote Site Voicemail

Cisco Unity Express Survivable Remote Site Voicemail (SRSV-CUE) was offered as an SRSV solution provided by

Cisco Unity Express. Cisco Unity Express announced the end of life for SRSV-CUE in June 2012. Cisco Unity

Connection 9.1 or later replaces SRSV-CUE with a native Cisco Unity Connection SRSV feature as part of a new



Enhanced messaging user type. Only users enabled with Enhanced messaging may take advantage of Cisco Unity

Connection’s native SRSV functions.

For a limited time, customers with existing SRSV-CUE deployments who purchased their product with a Cisco

Services-Ready Engine (SRE) 910 are eligible for a no-charge Cisco Unity Connection user upgrade from Basic to

Enhanced users. This upgrade is only to move Basic users to Enhanced users; customers must already have

Basic messaging users for Cisco Unity Connection 9.x. You cannot increase the total number of users on the

system.

This upgrade is manual, and no SKUs are offered for this upgrade. Refer to the Get Current – Stay Current

program at https://communities.cisco.com/message/128756. To take advantage of this upgrade, send an email

message to the [email protected] alias with the following information:

● Sales order number of the SRE 910 with SRSV-CUE purchase

● License request from ELM

● Your contact information

Migrations from Cisco Unity Express to Cisco Unity Connection

Migrations from Cisco Unity Express are performed manually by ordering the upgrade through the

Get Current – Stay Current program. Visit https://communities.cisco.com/message/128756 for more information.

After the order has been processed, send an email with the Cisco sales order number to

[email protected] for manual processing, along with the freshly generated ELM license request.

Cisco Unity Connection Lab SKUs

The lab SKU is available to customers for nonproduction use only. It contains Cisco Unity Connection with 200

users (Table 13).

● This license cannot be converted to a production license.

● Support and maintenance contracts (SWSS, UCSS, and Cisco Essential Operate Service [ESW]) are not

offered for this SKU.

● No upgrades are allowed.

● The SKU includes 200 users: 195 Basic users and 5 Enhanced users.

Table 13. Cisco Unity Connection Lab SKUs


UNITYCN12K9-LAB Unity Connection 12.x Software, 200 users. Lab system only $1300

R-UNITYCN11-K9-LAB Unity Connection 11.x Software, 200 users. Lab system only $1300

R-UNITYCN10-K9-LAB Unity Connection 10.x Software, 200 users. Lab system only $1300

Cisco Unity Connection Version 10.5.2

Cisco Unity Connection for U.S. Department of Defense

Cisco is currently offering Cisco Unity Connection Version 10.5.2 for sale to U.S. government accounts because it

is Joint Interoperability Test Command (JITC) certified and is on the U.S. Department of Defense (DoD) approved

product list. Table 14 lists the part numbers for this version.






Table 14. Cisco Unity Connection 10.5.2: U.S. DoD Top-Level SKUs

Part number Description

UCXN10-GOV-K9 Cisco Unity Connection version 10.5.2 New Software (JITC-certified)

UCXN10-VUP-GOV-K9 Migration from Unity version 4.x or Unity Connection version 1.x to Cisco Unity Connection version 10.5.2 Upgrade from Cisco Unity Connection versions 2.x, 7.x, 8.x, 9.x to Cisco Unity Connection version 10.5.2

L-UCXN10-GOV-UPG Cisco Unity Connection version 10.5.2 - SW Feature License Add-ons

Cisco Services Cisco Unified Communications Services

Gain an accelerated return on investment for Cisco Unified Communications deployments with a resilient,

converged network that meets your business needs. Using the Cisco Lifecycle Services approach, Cisco and our

channel partners provide a broad portfolio of unified communications services that address all aspects of network

deployment, operation, and optimization.

Cisco Service Contract Center: Tools for Quoting and Ordering Cisco Unified

Communications Services

Cisco Service Contract Center, the next generation of service management, helps you increase profitability and

efficiency by simplifying the way you manage and sell your Cisco Services contracts.

Now there is one easy-to-use, web-based solution you can use to quote and book your service orders and manage

your service contracts and renewal opportunities. Service Contract Center helps you accelerate your business by

allowing you to focus your attention on selling and servicing your customers instead of waiting for reports,

searching for information, reconciling prices, reentering quotes, solving problems, and cleaning up contracts.

Access the Service Contract Center at https://www.cisco.com/public/scc/.

Cisco Capital Financing

The significant benefits offered by Cisco Unified Communications make it the natural choice to replace traditional

PBX systems. As with any technology investment, the affordability of the new system is a concern. The solution is

Cisco Capital® financing. Whether by providing flexible repayment matching expenditures to benefits, mitigating

cash-flow concerns, or negating capital expenditures with an operating lease, we can give your customers access

to the right unified communications technology for their business, when they need it.

Removing Sales Barriers

Typically, Cisco Capital can help remove or reduce the barriers preventing organizations from obtaining the

technology that can most benefit their businesses. Cisco Capital can:

● Remove cash-flow concerns, allowing a company to spread the cost of its investment over a number

of years

● Offer flexible repayment terms that match expenditures to benefits, meaning that payments can be timed to

coincide with business benefits that may be seen later in the project, or deferred to meet a company’s

budget cycle

● Turn capital expenditures into operating expenses through an operating lease that enables companies to

benefit from the residual value of the technology from the beginning

● Provide a sale and lease-back arrangement (where available) that softens the initial costs by taking on

existing commitments that may be attached to older equipment

https://www.cisco.com/public/scc/


Tips for taking Advantage of Financing to Accelerate and Close More Business

● Consider financing early in the deal cycle. This step will save time later and help get you paid faster.

● Get your customer preapproved for a credit line with Cisco Capital. By showing customers they can afford

more than they thought they could, you can pave the way early for increasing the deal size. You should do

this as early as possible in the customer discussions and deal cycle.

● Provide a lease quote with every proposal. You can do this by contacting your local Cisco Capital team.

In some markets, web-based tools also are available so you can quickly generate your own lease quotes.

For More Information About Cisco Capital Financing

● Channel partners:

https://www.cisco.com/web/ordering/ciscocapital/or6/order_finance_and_payments_concept_home.html

● Cisco sales representatives: https://wwwin.cisco.com/c/cec/organizations/finance/ssf/capital-finance.html

Printed in USA C07-734922-03 08/17

https://www.cisco.com/web/ordering/ciscocapital/or6/order_finance_and_payments_concept_home.html

https://wwwin.cisco.com/c/cec/organizations/finance/ssf/capital-finance.html

Documents

Cisco Unity Connection Ordering Guide · UNITYCN12-K9 Unity Connection version 12.x Software - electronic delivery only $0 UNITYCN12-XU-K9 Unity Connection version 12.x Software –