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© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_I D 1 Cisco Unity Connection 2.0 VUI Troubleshooting Mike Maas, Unified Communications Business Unit

Cisco Unity Connection 2.0 VUI Troubleshooting

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Cisco Unity Connection 2.0 VUI Troubleshooting. Mike Maas, Unified Communications Business Unit. Overview. VUI Failure Conditions VUI Tracing and Logs VUI Troubleshooting Scenarios. VUI. VUI Failure Conditions. Soft Failure Situations: Configuration Errors (Administration) - PowerPoint PPT Presentation

Text of Cisco Unity Connection 2.0 VUI Troubleshooting

Before You Begin: Assign Information ClassificationCisco Confidential
Troubleshooting
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Cisco Confidential
Connectivity (MRCP, Loss of Audio, etc.)
Core Dump (CuVrt, Nuance Processes)
Hard Failure Situations:
Failsafe (Conversations Error)
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CDE
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CCL Levels 12, 13
CDE Levels 3, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22
CML Level 0
MiuIO Levels 11, 25, 27
MiuMethods Level 12
PhraseServer Levels 1, 2, 3, 5, 6, 7, 8, 9, 10
VUI Levels 0, 1, 2, 3
VUI Tracing and Logging
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To turn on waveform logging
Set swirec_suppress_waveform_logging to 0. (Or 1 to turn it off wave logging.)
To turn on waveform logging of pre-endpointed waveforms
Set swiep_suppress_waveform_logging to 0. (Or 1 to turn off wave logging.)
! Restart Connection Voice Recognizer !
VUI Tracing and Logging
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Cisco Confidential
Both Diagnostic and Process Logs (CuVrt / Nuance / CsMgr) (out_*.txt)
Cisco Unity Connection Grammars
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Cisco Confidential
VUI
Scenario
A User is not getting a VUI conversation when they login
Steps
Incorrect Class of Service
VUI Troubleshooting Scenarios – Configuration
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VUI
Scenario
A User is hearing a prompt indicating that voice recognition is not available
Steps
Verify that the Nuance Licensing service is running
Check for any errors
VUI Troubleshooting Scenarios – Configuration
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Steps
Check the User settings (Confidence)
Enable VUI conversation logs and reproduce
Evaluate the logs and recorded utterances
VUI Troubleshooting Scenarios – Recognition
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Steps
Ensure that CuVrt is running
Verify that the Nuance Licensing service is running
Check the CuVrt process output (out_cuvrt.txt)
Check the Nuance Logs
VUI Troubleshooting Scenarios – Grammars
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Steps
VUI Troubleshooting Scenarios – Failsafe
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