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  • Cisco Unified Communications Manager Managed Services Guide, Release 8.5(1)

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    Text Part Number: OL-22523-01

    http://www.cisco.com

  • THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

    THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

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    Cisco Unified Communications Manager Managed Services Guide

    2010 Cisco Systems, Inc. All rights reserved.

    http://www.cisco.com/go/trademarks

  • OL-22523-01

    C O N T E N T S

    Preface xxviiPurpose xxviiAudience xxviiOrganization xxviiiRelated Documentation xxviiiConventions xxixObtaining Documentation and Submitting a Service Request xxxCisco Product Security Overview xxx

    Related Documentation xxxi

    C H A P T E R 1 Overview 1-1Cisco Unified Communications Manager 1-1Supported Deployment Models 1-2Managed Services 1-3Cisco Unified Serviceability 1-4

    Trace Tools 1-4Troubleshooting Trace 1-5Trace Collection 1-5

    Cisco Unified Reporting 1-5Cisco Unified Real-Time Monitoring Tool 1-6Call Detail Records and Call Management Records 1-7Call Detail Record Analysis and Reporting 1-7Management Information Base 1-8

    C H A P T E R 2 New and Changed Information 2-1Cisco Unified Communications Manager, Release 8.5(1) 2-1

    Audit Log Support for Cisco Unity Connection 2-2Alarm Additions and Changes 2-3Enhanced Reason Codes 2-4New Perfmon Counters for Cisco SIP Normalization 2-6SNMP MIBs 2-13Supported Servers 2-13

    iCisco Unified Communications Manager Managed Services Guide

  • Contents

    Serviceability - Session Manager Edition (SME) 2-14Default Settings for Alarm Configuration Settings 2-19New Cisco Unity Connection Alerts 2-19Logging On to CAR 2-20Configuring the Trunk 2-20Configuring Trunk Utilization Reports 2-21Cisco Dialed Number Analyzer Server 2-23

    Cisco Unified Communications Manager, Release 8.0(2) 2-24Cisco Unified Communications Manager Server 2-24Cisco Intercompany Media Engine Server 2-25

    Cisco Unified Communications Manager, Release 8.0(1) 2-25Cisco Unified Serviceability 2-26

    New Alarm Additions and Changes 2-26Obsolete Alarms 2-43

    Cisco Unified Real-Time Monitoring Tool 2-47Cisco Unified CDR Analysis and Reporting 2-51

    New Cisco CAR DB Alarms 2-51New CAR Object and Counters 2-51Hunt/CTI Integration for CAR Reporting 2-52CAR and CDRM Alarm Interface 2-52System-Wide Call Tracking End-to-End Call Trace 2-52

    Cisco Unified Call Detail Records 2-52End-to-End Call Trace 2-53Remote Destination to Number Mapping and CDRs 2-53New CDR Fields to Support Call Control Discovery 2-53New CDR Fields to Support External Call Control 2-53New CDR Support for iSAC Codec 2-55New CDR Fields for Hunt List Support 2-55

    Cisco Unified Reporting 2-55MIB Updates for 8.0(1) 2-56

    C H A P T E R 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems 3-1

    Overview of Supported Interfaces 3-1Critical Processes to Monitor 3-2Available Supported MIBs 3-11RTMT Monitoring of Cisco Unified CM System Health 3-12

    RTMT Summary View 3-12CPU Usage 3-13

    iiCisco Unified Communications Manager Managed Services Guide

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  • Contents

    % IOwait Monitoring 3-15Virtual Memory 3-16Disk Usage 3-17

    Disk Name Mapping 3-18Database Replication and Cisco Unified Communication Manager Nodes 3-20Cisco Unified CM Process and CPU Usage 3-20CodeYellow 3-21RIS Data Collector PerfMonLog 3-23Critical Service Status 3-24Syslog Messages 3-25RTMT Alerts as Syslog Messages and Traps 3-26

    Recovery, Hardware Migration, and Backup/Restore 3-26Backup/Restore 3-26

    Platform Monitoring 3-27Using SNMP MIBs 3-27

    MIBs and MCS Types 3-28Using Command Line Interface 3-28Hardware Migration 3-31Platform Security 3-31

    Locked-down System 3-32Cisco Security Agent Support 3-32Security Patching and Updating 3-32Role-Based Access Control 3-32

    Software Configuration Management 3-32General Install/Upgrade Procedures 3-33Detecting Installed Release and Packages 3-33

    Available Reports 3-33RTMT Reports 3-33Serviceability Reports 3-34Cisco Unified Reporting 3-34

    General Health and Troubleshooting Tips 3-35Using of Onboard Agents 3-36Call Detail Records and Call Maintenance Records 3-36Perfmon Counters 3-36Integration with Uninterruptible Power Supplies (UPS) 3-37Native Hardware Out of Band Management (OOB) 3-37Phone Registration Status 3-37Historical Information Download 3-37Cisco CallManager Service Stops Responding 3-38

    iiiCisco Unified Communications Manager Managed Services Guide

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    Database Replication Fails Between the Publisher and the Subscriber 3-39Database Replication Does Not Occur on Lost Node 3-41Database Tables Out of Sync Do Not Trigger Alert 3-42Reset Database Replication When Reverting to Prior Release 3-43Useful Commands and Utilities 3-43

    Related Documentation 3-44

    C H A P T E R 4 Simple Network Management Protocol 4-1Overview 4-1SNMP Versioning 4-2SNMP and Cisco Unified CM Basics 4-3SNMP Basic Commands 4-3SNMP Community Strings and Users 4-4SNMP and Cisco MIBs 4-4SNMP Traps and Informs 4-5SNMP Trace Configuration 4-5SNMP Tips 4-5SNMP Troubleshooting 4-6SNMP/R MIBs 4-8

    C H A P T E R 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts 5-1Cisco Unified Real-Time Monitoring 5-1Performance Monitoring in RTMT 5-2

    PerfMon Alert Notifications 5-2PerfMon Objects and Counters for Cisco Unified Communications Manager 5-5

    Cisco Analog Access 5-5Cisco Annunciator Device 5-5Cisco CallManager 5-5Cisco CallManager External Call Control 5-13Cisco CallManager SAF 5-14Cisco CallManager System Performance 5-15Cisco CTIManager 5-17Cisco Dual-Mode Mobility 5-17Cisco Extension Mobility 5-19Cisco Feature Control Policy 5-20Cisco Gatekeeper 5-20Cisco H.323 5-20Cisco Hunt Lists 5-21

    ivCisco Unified Communications Manager Managed Services Guide

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    Cisco HW Conference Bridge Device 5-22Cisco IP Manager Assistant 5-22Cisco Lines 5-23Cisco Locations 5-23Cisco Media Streaming Application 5-24Cisco Messaging Interface 5-27Cisco MGCP BRI Device 5-28Cisco MGCP FXO Device 5-29Cisco MGCP FXS Device 5-29Cisco MGCP Gateways 5-30Cisco MGCP PRI Device 5-30Cisco MGCP T1 CAS Device 5-31Cisco Mobility Manager 5-32Cisco Music On Hold (MOH) Device 5-33Cisco MTP Device 5-34Cisco Phones 5-34Cisco Presence Feature 5-34Cisco QSIG Feature 5-35Cisco Signaling Performance 5-35Cisco SIP 5-36Cisco SIP Normalization 5-36Cisco SIP Stack 5-43Cisco SIP Station 5-51Cisco SW Conf Bridge Device 5-52Cisco TFTP Server 5-53Cisco Transcode Device 5-56Cisco Video Conference Bridge 5-57Cisco Web Dialer 5-58Cisco WSM Connector 5-58

    PerfMon Objects and Counters for System 5-59Cisco Tomcat Connector 5-59Cisco Tomcat JVM 5-61Cisco Tomcat Web Application 5-61Database Change Notification Client 5-62Database Change Notification Server 5-63Database Change Notification Subscription 5-64Database Local DSN 5-64DB User Host Information Counters 5-64Enterprise Replication DBSpace Monitors 5-64Enterprise Replication Perfmon Counters 5-65

    vCisco Unified Communications Manager Managed Services Guide

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    IP 5-65Memory 5-66Network Interface 5-67Number of Replicates Created and State of Replication 5-68Partition 5-69Process 5-70Processor 5-71System 5-72TCP 5-73Thread 5-73

    Cisco Intercompany Media Engine Performance O

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