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© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Cisco Unified Application Environment
Consultant Deep Dive on September Release
David WilsonProduct ManagerCisco Unified Application Environment
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Topics
What is the Cisco Unified Application Environment?Release 2.5 overview
Etch overview
Product roadmapRelease 8.0 overview
Release 9.0 directions
Application portfolio and examples
Platform comparisonCisco Unified Application Environment
WebEx Connect
Smart Business Portal
Q&A
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
What Is the Cisco Unified Application Environment?
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
Cisco Unified Application Environment Strategic Context
Initial wave of unified communications adoption driven by telephony cost reduction via toll bypass, etc.
General agreement that far greater ROI will be driven by applications that leverage this new unified communications platform
Applications that converge unified communications with enterprise applications and data can
Transform business processes
Improve communications
Create sustainable competitive advantage
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Cisco Unified Application Environment What Is It?
What is it?Enables rich portfolio of partner applications that leverage the Cisco Unified Communications platform to enhance business collaboration.
Makes it easy to develop, deploy and manage applications that deliver unified communications services or integrate UC services with enterprise applications and data.
What products are in it?Cisco Unified Application Server (including Apache Etch)
Cisco Unified Media Engine
Cisco Unified Application Designer
Plus SDK, developer site, sample apps, etc.
What benefits does it offer?Normalization, simplification of Cisco APIs
Exposure of APIs in multiple ways to meet varying developer requirements
Improved application lifecycle management
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Release 2.5 Overview
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
• Applications and plug-ins run anywhere• Language and IDE agnostic• Etch open source via Apache Foundation
Cisco Unified Application Environment Major Features of Release 2.5
Open Architecture
Management Architecture
Expanded Cisco UC Plug-in Support
• New java web app, redesigned UI• No more PHP, simplified SDK experience• Solid foundation for future enhancements
• New APIs for other Cisco UC products• Continuous process, modular releases• Messaging plugin: Unity, Unity Cxn
All of this while making no core application server architecture changes and still providing 100% API
compatibility
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Cisco Unified Application Environment Services & APIs
SCCP
H.323
JTAPI
Unified
Communications
Manager
Call Control
SIP
ETCH Bridge
Java
Dialogic
HMP
Unified
Media
Engine
DeviceListX
Ext Mobility
Unified
Communications
Manager
Configuration
AXL‐SOAP
Unity
Connection
Unity
Other
Unified
Communications
Services
Unified
Presence
HTTP
Web Services
SQL
LDAP
Other Services
SMTP
NeoSpeech
Text‐To‐Speech
Persay
Speaker
Verification
Nuance
Speech Rec
C# Javascript SOAP RPC‐Hybrid
Web Gateway
8.0 Release
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Etch Overview
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
What is Etch?What is Etch?
Network service description languageCompilerRuntime
Why Etch?Language independence
Transport independence
Small and quick – high performance
Symmetric
Router
Event Manager
Native Action Handler
EtchMeta Data
Etch Bridge
Etch-based App
Etch-based Plugin
Apps
Providers
Cisco Unified AS
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
Etch Vision
Open sourceOpen sourced on developer.cisco.comNow also being incubated as an Apache open source projectContributions will extend beyond Cisco engineering
Plugin servicesCisco initial focus on Cisco Unified Communications servicesCisco secondary focus on other Cisco services (e.g. location, etc.)Partners building other plugin services
Future proofedEasy ability to API-enable all services as new standards emerge
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Product Roadmap
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Cisco Unified Application Environment v8.0 Product Plan
Meet Web 2.0 application requirementsJavascript (via Javascript binding)
SOAP (via integrated Web Gateway)
RPC-Hybrid (via integrated Web Gateway)
Meet application localization requirementsMRCP2-enable Cisco Unified Media Engine
Nuance TTS support (much broader global language pack availability)
Nuance ASR enhancements (support for non-Western languages)
Address short list of outstanding multi-byte language issues
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Cisco Unified Application Environment v9.0 Product Direction (Not Yet Committed)
Unified Communications platform integrationPort to Linux, VOSCo-residence with Unified Communications Manager
Enhanced pluginsJTAPIUnified Presence
New pluginsUnified Conferencing (MeetingPlace)Jabber IM Unified Communications Manager ExpressMore…
OtherEnhanced failover
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
Developer Resources
To download the Cisco Unified Application Environment products for development and test, visit:http://developer.cisco.com/web/cuae/downloadsTo access the free developer support forum resources, visit:http://developer.cisco.com/web/cuae/forumsTo get admin and developer documentation (including a complete API guide), visit:http://developer.cisco.com/web/cuae/docsTo check out sample applications with source, visit:http://developer.cisco.com/web/cuae/wikidocs?src=/wiki/display/CUAE/ExamplesTo view presentations, videos and product demonstrations from the 2008 Austin Developers Conference covering the new 2.5 release, visit:http://developer.cisco.com/web/cuae/devconf2008
To find out more about an onsite developer class that can get you up and running developing apps and plugins with the CUAE, visit:http://www.cisco.com/warp/public/437/services/ndm/index.htmlTo get increased licenses for dev, test and demo, email a request to:Daniel Bethke (dbethke)
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
Packaged Application Portfolio
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
Cisco Unified Application Environment Business Process Transformation – Password Reset
Gold Systems Password ResetReduces calls to the IT help desk by 25-35% by eliminating the need to call due to forgotten passwords
User invokes IP phone service to authenticate user, reset password, and communicate temporary password via TTS, with no help desk intervention
FCS targeted for November
Solutions Plus application
Great example of business process transformation
Web interface localized to 10 languages, voice interface English only initial release
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Cisco Unified Application Environment Cisco Application Examples from the Portfolio
Cisco Smart Business PortalPortal integrates Cisco UC seamlessly with enterprise apps
Cisco Unified Quick ConnectBuilt by LitescapeOEM’d by CiscoDelivers instant communication, walkie talkie style, to 7921 individuals or workgroups
Cross Cluster Extension MobilityBuilt by Advanced ServicesExtends EM across clusters for large enterprise customers
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
Cisco Unified Application Environment Bundled Application Suite – Beacon Office
Radianta Beacon OfficeIncludes:
PagingCall RecordingDialerPhone LockPersonal Queue Emergency AlertTime CardCall NotesCallbackExtension Mobility Login
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
Cisco Unified Application Environment Industry Vertical Applications – Healthcare
Healthcare packaged applicationsHorizontal Medical Imaging application by McKessonCisco Unified Quick Connect for 7921 workgroupsCisco Nurse Connect solutionPartnering work well underway with leading nurse call and EMR vendors
Healthcare custom app examplesUBHT (Bristol Hospital)York HospitalSheffield Childrens HospitalNorth Staffordshire TrustSee Paul Volkaerts app on C-Vision
Healthcare challengesRegulatory requirements
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 21
Cisco Unified Application Environment Industry Vertical Applications – Retail
Retail packaged applicationsWorkforce Scheduling & Optimization applications by Workbrain, Kronos
Workforce Task Management application by Reflexis
Retail Communications Suite by Radianta
Customer Service Connection Retail Messaging Direct Retail Mobile Connect
Litescape Retail
Cisco Unified Quick Connect for 7921 workgroups
Retail challengesHighly distributed environment
Requirement for local store survivability
Resistance to another server
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
Cisco Unified Application Environment Current Packaged Application Portfolio - Summary
Cisco Feature Gaps/Extensions
Horizontal UC Applications
Horizontal Biz Proc Transform
Retail Industry Vertical
Healthcare Industry Vertical
Bundle RadiantaBeacon Office
RadiantaBeacon Office
OEM Cisco UnifiedQuick Connect
Cisco UnifiedQuick Connect
Cisco UnifiedQuick Connect
S+ RadiantaBeacon Office
RadiantaBeacon Office
Gold SystemsPassword Reset
Arms Length
Radianta RemoteAgent ExpressRadiantaSurvivable Remote AgentCisco ASCross ClusterExtension MobilityFidelus VoiceMessaging Gateway
PolycomVideoControlRadiantaMultichannelExpressRadiantaCampaignExpressRadiantaEmergencyAssistRadiantaEmergency Advisor
Cisco SmartBusiness PortalLitescapeCallTrack ProFidelus LocatorFidelus CRMCampaignAcceleratorParsecTransportBooking
RadiantaBeacon RetailLitescape RetailWorkbrainWorkforceScheduling &OptimizationKronosWorkforceScheduling &OptimizationReflexisWorkforce TaskManagement
McKessonHorizontal MedicalImagingRadianta BeaconHealthcare
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23
Cisco Unified Application Environment & WebEx Connect
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24
Working Together WebEx Connect & Unified Application Environment
PARNTER APPLICATION
WEBEX CONNECT PLATFORM SERVICES
CORPLIBRARY
POLICY DOC MGMT, CALENDARS
OTHER SERVICES
GROUPSUSERS
IM and PresenceIM and Presence
App Module is part of a Connect Space
App Module is part of a Connect Space
Partner Application serves content and functionality into App Modules
Partner Application serves content and functionality into App Modules
SOAP/RPC-HybridSOAP/RPC-Hybrid
SOAP/REST Protocol SOAP/REST Protocol
WEBEX CONNECT CLIENT
AIM NETWORK TABLESERVICE
PERSISTENTCHAT
UNIFIED APPLICATION ENVIRONMENT PLATFORM SERVICES
PRESENCEUNIFIEDMESSAGING
OTHER SERVICES
CALLCONTROL
UNIFIEDCONFERENCING
MEDIAPROCESSING
Partner Application may also expose services through Etch
Partner Application may also expose services through Etch
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25
Q&A
© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 26
Questions?