Cisco Preferred Architecture for Midmarket Voice 11 ... Introduction Cisco Preferred Architecture for

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  • Cisco Preferred Architecture for Midmarket Voice 11.x Design Overview

    June 14, 2016

    © 2014-2016 Cisco Systems, Inc. All rights reserved.

  • Cisco Preferred Architecture for Midmarket Voice 11.x PAGE 2

    Preface

    Contents

    Preface .......................................................................................................................................................... 4 Getting Started with Cisco Preferred Architectures ................................................................................................... 4 About This Guide ...................................................................................................................................................... 4

    Introduction .................................................................................................................................................... 5 Technology Use Cases ............................................................................................................................................. 5 Architectural Overview .............................................................................................................................................. 5 Cisco Business Edition 6000 ..................................................................................................................................... 7

    Core Applications............................................................................................................................................. 7 High Availability ............................................................................................................................................... 8

    Cisco Integrated Services Router.............................................................................................................................. 8

    Endpoints ..................................................................................................................................................... 10 Recommended Deployment .................................................................................................................................... 11

    Call Control .................................................................................................................................................. 12 Recommended Deployment .................................................................................................................................... 13 Benefits ................................................................................................................................................................... 13 Deployment Best Practices ..................................................................................................................................... 13

    Cisco Unified Communications Manager and IM and Presence Service ....................................................... 13 Cisco Unified Survivable Remote Site Telephony.......................................................................................... 14 Dial Plan ........................................................................................................................................................ 15 Admission Control.......................................................................................................................................... 17

    Conferencing ............................................................................................................................................... 18 Recommended Deployment .................................................................................................................................... 19

    Audio Conferencing ....................................................................................................................................... 19 Benefits ................................................................................................................................................................... 19 Deployment Best Practices ..................................................................................................................................... 19

    Audio Conferencing ....................................................................................................................................... 19 Sizing Considerations .................................................................................................................................... 19 Architecture ................................................................................................................................................... 20

    Collaboration Edge ...................................................................................................................................... 21 Recommended Deployment .................................................................................................................................... 22

    Headquarters ................................................................................................................................................. 22 Remote Sites ................................................................................................................................................. 22 Teleworker Sites ............................................................................................................................................ 22

    Benefits ................................................................................................................................................................... 22 Deployment Best Practices ..................................................................................................................................... 22

    PSTN Gateway .............................................................................................................................................. 22 Virtual Private Network .................................................................................................................................. 23 Cisco Expressway ......................................................................................................................................... 23

    Applications ................................................................................................................................................. 25 Cisco Unity Connection ........................................................................................................................................... 26

    Recommended Deployment .......................................................................................................................... 26 Benefits .......................................................................................................................................................... 26 Deployment Best Practices ............................................................................................................................ 26

  • Cisco Preferred Architecture for Midmarket Voice 11.x PAGE 3

    Preface

    Cisco Unified Contact Center Express .................................................................................................................... 27 Recommended Deployment .......................................................................................................................... 27 Benefits .......................................................................................................................................................... 28 Deployment Best Practices ............................................................................................................................ 28

    Cisco Prime Collaboration Provisioning Standard ................................................................................................... 28 Recommended Deployment .......................................................................................................................... 28 Benefits .......................................................................................................................................................... 29

    Appendix ...................................................................................................................................................... 30 Product List ............................................................................................................................................................. 30 Ordering Information ............................................................................................................................................... 30

  • Cisco Preferred Architecture for Midmarket Voice 11.x PAGE 4

    Preface

    Preface Cisco Preferred Architectures provide recommended deployment models for specific market segments based on common organizational use cases. They incorporate a subset of products from the total Cisco Collaboration portfolio that is best suited for the targeted market segment and defined use cases. These deployment models are prescriptive, out-of-the-box, and built to scale with an organization as its business needs change. This prescriptive approach simplifies the integration of multiple system-level components and enables an organization to select the deployment model that best addresses its business needs.

    Getting Started with Cisco Preferred Architectures • Cisco Preferred Architecture (PA) design overvie