Cisco Voice-over IP Telephony

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Model 7911 Model 7941 Model 7961

Overview Why Voice-over IP Telephony?Why Voice-over IP Telephony?

Cost savings to the university over replacing traditional copper wiring based Cost savings to the university over replacing traditional copper wiring based alternatives—Cheaper to install, cheaper to operate, improved redundancy, alternatives—Cheaper to install, cheaper to operate, improved redundancy, improved supportimproved support

Ability to stay in step with technological advancements in the realm of Ability to stay in step with technological advancements in the realm of telecommunications—e.g. video conferencing.telecommunications—e.g. video conferencing.

It is NOT a traditional phone!!It is NOT a traditional phone!! It is a COMPUTER that has phone functionalityIt is a COMPUTER that has phone functionality

Single or multiple phone linesSingle or multiple phone lines Model 7911 – 1 line only – can still handle 6 calls simultaneouslyModel 7911 – 1 line only – can still handle 6 calls simultaneously Model 7940/41 – 2 lines – 6 calls per lineModel 7940/41 – 2 lines – 6 calls per line Model 7960/61 – 6 lines – 6 calls per lineModel 7960/61 – 6 lines – 6 calls per line

Pixel-based displayPixel-based display Caller-IDCaller-ID Access to additional phone featuresAccess to additional phone features ““Soft key” functionsSoft key” functions

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Overview -- FeaturesAdvanced FeaturesAdvanced Features

Call Call TransferTransferForwardingForwardingParkingParkingPickupPickup

““Soft Keys” – keys that change labels based on contextSoft Keys” – keys that change labels based on contextBuilt-in four-way Conference CallingBuilt-in four-way Conference CallingDirect access to voicemailDirect access to voicemail

Voicemail indicator lightVoicemail indicator light

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Overview -- FeaturesDirectoriesDirectories

Missed CallsMissed CallsReceived CallsReceived CallsPlaced CallsPlaced Calls

Other ServicesOther ServicesMissouri S&T DepartmentsMissouri S&T DepartmentsMissouri S&T TelephonesMissouri S&T Telephones

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Overview -- ResourcesTelecommunications Website:Telecommunications Website:

http://helpdesk.mst.edu/facultystaff/telecom/ Web-based Voicemail System:Web-based Voicemail System:

http://voicemail.mst.edu

Programming Phone FeaturesProgramming Phone Featureshttp://ccmuser.mst.edu

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BASIC USAGE FUNCTIONS• Place a CallPlace a Call• Volume Control – RingVolume Control – Ring• Volume Control – HandsetVolume Control – Handset• Answer a CallAnswer a Call• End a CallEnd a Call• Hold a CallHold a Call• Mute a CallMute a Call• RedialRedial• ADVANCED USAGE FUNCTIONSADVANCED USAGE FUNCTIONS

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BASIC USAGEVolume Control -- Ring

Press the - button to Press the - button to decrease the volume of decrease the volume of the ringthe ring

Press the + button to Press the + button to increase volume of the increase volume of the ringring

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Press the button Press the button next to the handset to next to the handset to decrease the volume decrease the volume of the ringof the ring

Press the button Press the button next to the handset to next to the handset to increase volume of increase volume of the ringthe ring

VOLUMECONTROL

BASIC USAGEVolume Control -- Handset

Hold the receiver to Hold the receiver to your ear, press – or + your ear, press – or + volume button to adjust volume button to adjust the volumethe volume

Press Press SaveSave soft key soft keyThe handset/speaker The handset/speaker

volume has been resetvolume has been reset

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SOFT KEYS

Hold the receiver to Hold the receiver to your ear, press or your ear, press or volume button next to volume button next to the handset to adjust the handset to adjust the volumethe volume

Press Press SaveSave soft key soft key The handset/speaker The handset/speaker

volume has been volume has been resetreset

BASIC USAGEPlace a Call

4 ways to place a call:4 ways to place a call: Pick up the handset ORPick up the handset OR Press the Press the NewCallNewCall soft key OR soft key OR Press an available line button to begin to make the call ORPress an available line button to begin to make the call OR Press the Press the SPEAKERSPEAKER button button

Once you hear the dial tone you may dial the telephone Once you hear the dial tone you may dial the telephone numbernumber Internal Extension -- Dial the extension Internal Extension -- Dial the extension External call -- Dial 3 + telephone numberExternal call -- Dial 3 + telephone number

Applies to both local and long distance external numbers Applies to both local and long distance external numbers After you press the 3 (for an outside line) you will hear a After you press the 3 (for an outside line) you will hear a

slightly different dial tone (indicating the outside line)**slightly different dial tone (indicating the outside line)**

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Pick up the handset ORPick up the handset OR Press the Press the NewCallNewCall soft key soft key Once you hear the dial tone you may dial the Once you hear the dial tone you may dial the

telephone numbertelephone number Internal Extension -- Dial the extension Internal Extension -- Dial the extension External call -- Dial 3 + telephone numberExternal call -- Dial 3 + telephone number

Applies to both local and long distance external numbers Applies to both local and long distance external numbers After you press the 3 (for an outside line) you After you press the 3 (for an outside line) you

will hear a slightly different dial tone will hear a slightly different dial tone (indicating the outside line)**(indicating the outside line)**

BASIC USAGEAnswer a Call

If “Line 1” is ringing, pick up If “Line 1” is ringing, pick up the handset and you will be the handset and you will be automatically connected to automatically connected to the callthe call

If any other line is ringing, If any other line is ringing, lift up the handset (or press lift up the handset (or press the the SPEAKERSPEAKER button) and button) and press the press the AnswerAnswer soft key, soft key, OR press the line button OR press the line button next to the ringing linenext to the ringing line

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SPEAKERBUTTON

LINE “2”BUTTON

Lift up the handset Lift up the handset OROR

Lift up the handset Lift up the handset and press the and press the AnswerAnswer soft key soft key

BASIC USAGEEnd a Call

Hang up the handset ORHang up the handset ORPress the Press the EndCallEndCall soft key and hang up OR soft key and hang up ORPress the Press the SPEAKERSPEAKER button button

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Hang up the handset ORHang up the handset OR Press the Press the EndCallEndCall soft key and hang up soft key and hang up

BASIC USAGEHold a Call

While on the call, press While on the call, press the the HoldHold soft key soft key

To return to a call, press To return to a call, press the the ResumeResume soft key soft key

If multiple calls are on If multiple calls are on hold, select the Line hold, select the Line Button Button

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While on the call, While on the call, press the press the HOLDHOLD buttonbutton Button lights up when Button lights up when

call is on holdcall is on hold To return to a call, To return to a call,

press the press the HOLDHOLD button againbutton again Button goes dark Button goes dark

HOLD BUTTON

BASIC USAGEMute a Call

Press the Press the MUTEMUTE button to button to prevent the party from prevent the party from hearing you although you hearing you although you can hear themcan hear them MUTEMUTE button lights up button lights up

To deactivate the mute To deactivate the mute feature and resume the call, feature and resume the call, press the press the MUTEMUTE button button againagain MUTEMUTE button goes dark button goes dark

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MUTEBUTTON

BASIC USAGERedial

Lift the handset and press the Lift the handset and press the RedialRedial soft key soft key oror

Press the Press the RedialRedial soft key to simultaneously soft key to simultaneously activate the speaker and redial the last activate the speaker and redial the last number called.number called.

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ADVANCED USAGE FUNCTIONS• Transfer a CallTransfer a Call• Forward All CallsForward All Calls• Conference CallsConference Calls• Call ParkCall Park• Call PickupCall Pickup• Phone SettingsPhone Settings• Services Services • DirectoriesDirectories• VoicemailVoicemail• BASIC USAGE FUNCTIONSBASIC USAGE FUNCTIONS

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CHOOSE ONE:

ADVANCED USAGETransfer a Call

While on the call, press the While on the call, press the TransferTransfer soft key (this places the soft key (this places the caller on hold)caller on hold)

Dial the extension number of the party you are transferring Dial the extension number of the party you are transferring the call tothe call to

When the party answers, announce the call and press the When the party answers, announce the call and press the TransferTransfer soft key again soft key again

If the party refuses the call and hangs up, press the If the party refuses the call and hangs up, press the ResumeResume soft key to return to the original callsoft key to return to the original call

If the phone rings without an answer, press the If the phone rings without an answer, press the EndCall EndCall button, then press the button, then press the ResumeResume soft key to return to the soft key to return to the original calloriginal call

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ADVANCED USAGEForward All Calls

Press the Press the CFwdALLCFwdALL soft key (you will hear two soft key (you will hear two beeps)beeps)

Dial the extension (on campus) or 3 + Dial the extension (on campus) or 3 + telephone number (off campus) to which all telephone number (off campus) to which all calls will be forwarded calls will be forwarded

A flashing right arrow will appear on the LCD A flashing right arrow will appear on the LCD display next to the line number that has been display next to the line number that has been forwarded forwarded

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ADVANCED USAGECancel Forward All Calls

Press the Press the CFwdAllCFwdAll soft key (you will hear two soft key (you will hear two beeps)beeps)

The flashing right arrow on the LCD display The flashing right arrow on the LCD display will disappear indicating that Forward All Calls will disappear indicating that Forward All Calls has been deactivatedhas been deactivated

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ADVANCED USAGEConference Calls

While you are already on a call…While you are already on a call…Press the Press the MoreMore soft key and then press the soft key and then press the ConfrnConfrn soft key soft key

(this will automatically initiate a new call and place the (this will automatically initiate a new call and place the other party on hold)other party on hold)

Dial the extension or 3 + the telephone number of another Dial the extension or 3 + the telephone number of another partyparty

When the party answers, press the When the party answers, press the ConfrnConfrn soft key again soft key again and the party will be added to the conference calland the party will be added to the conference call

Repeat steps 1 through 3 to add additional parties to the Repeat steps 1 through 3 to add additional parties to the conference callconference call

Four person maximumFour person maximum

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To place a conference call on hold, press the To place a conference call on hold, press the HoldHold soft key (the soft key (the other parties can talk among themselves but they cannot hear other parties can talk among themselves but they cannot hear you)you) HoldHold function allows caller on hold to listen to KMST— function allows caller on hold to listen to KMST—NOTNOT

recommended for conference calls!recommended for conference calls! To place a conference call on speakerphone, press the To place a conference call on speakerphone, press the

SPEAKERSPEAKER button button To mute a conference call on speakerphone, press the To mute a conference call on speakerphone, press the MUTEMUTE

button to turn off the microphonebutton to turn off the microphone To return to the conference call, simply pick up the handsetTo return to the conference call, simply pick up the handset

To place a conference call on hold, press the To place a conference call on hold, press the HOLDHOLD button (the other parties can talk among button (the other parties can talk among themselves but they cannot hear you)themselves but they cannot hear you) HOLDHOLD function allows caller on hold to listen to KMST function allows caller on hold to listen to KMST

——NOTNOT recommended for conference calls! recommended for conference calls! To monitor a conference call on speaker, press To monitor a conference call on speaker, press

the the MonitorMonitor soft key and hang up the handset. soft key and hang up the handset. To return to the conference call, simply pick up To return to the conference call, simply pick up

the handset.the handset.

ADVANCED USAGEConference call options

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ADVANCED USAGECall Park

While on the call, press the While on the call, press the moremore soft key until the soft key until the ParkPark tab appears on the LCD display tab appears on the LCD display

Press the Press the ParkPark soft key (the LCD display will show soft key (the LCD display will show the number to which the call is parked)the number to which the call is parked)

Note the Call Park numberNote the Call Park numberHang up the handsetHang up the handsetFrom any Cisco phone, dial the Call Park number to From any Cisco phone, dial the Call Park number to

which the call was parkedwhich the call was parked

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ADVANCED USAGECall Pickup

When the phone rings at an extension within When the phone rings at an extension within your call pickup group:your call pickup group:Pick-up the handsetPick-up the handsetPress the Press the moremore key one time key one timePress the Press the PickUpPickUp key keyThe call to be picked up will begin to ring on your The call to be picked up will begin to ring on your

phonephonePress the Press the AnswerAnswer key and you will be connected key and you will be connected

to the callto the call

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Press the Press the SERVICESSERVICES button buttonUse the Use the SCROLLSCROLL button to select an option button to select an option

from the following list:from the following list:Missouri S&T DepartmentsMissouri S&T DepartmentsMissouri S&T TelephonesMissouri S&T Telephones

Press the Press the SelectSelect soft key to go to that service soft key to go to that service

Press the Press the SERVICESSERVICES button button Use the Use the SCROLLSCROLL button to select button to select ServicesServices option on option on

the Settings Menuthe Settings Menu Press the Press the SelectSelect soft key to display the list of services soft key to display the list of services

available:available: Missouri S&T DepartmentsMissouri S&T Departments Missouri S&T TelephonesMissouri S&T Telephones

Use the Use the SCROLLSCROLL button to choose the service you want button to choose the service you want Press the Press the SelectSelect soft key to go to that service soft key to go to that service

ADVANCED USAGEServices

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ADVANCED USAGEServices (cont’d)

Missouri S&T Departments DirectoryMissouri S&T Departments DirectoryUse the number pad to enter the name of the departmentUse the number pad to enter the name of the departmentPress the Press the SubmitSubmit soft key to lookup the department’s soft key to lookup the department’s

numbernumberEach number corresponds to 3-4 letters, so you will need Each number corresponds to 3-4 letters, so you will need

to press the number more than once for most lettersto press the number more than once for most lettersE.g. ECON E.g. ECON Press 33-222-666-6 to get E-C-O-N Press 33-222-666-6 to get E-C-O-NReturns “Economics & Finance – 4800”Returns “Economics & Finance – 4800”Press the Press the DialDial soft key to dial that number automatically soft key to dial that number automatically

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ADVANCED USAGEServices (cont’d)

Missouri S&T Telephones DirectoryMissouri S&T Telephones DirectoryEnter the last name (whole or in part) of the individual Enter the last name (whole or in part) of the individual

using the number padusing the number padPress the Press the SubmitSubmit soft key to look up an individual soft key to look up an individualEach number corresponds to 3-4 letters, so you will need Each number corresponds to 3-4 letters, so you will need

to press the number more than once for most lettersto press the number more than once for most lettersE.g. DEW E.g. DEW Press 3-33-9 to get D-E-W Press 3-33-9 to get D-E-WReturns 1 or more names starting with “DEW” and their numbersReturns 1 or more names starting with “DEW” and their numbersUse the Use the SCROLLSCROLL button to select the name/number you want button to select the name/number you wantPress the Press the DialDial soft key to dial that number automatically soft key to dial that number automatically

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Press the Press the DIRECTORIESDIRECTORIES button button Use the Use the SCROLLSCROLL button to select the Directory button to select the Directory

you want to viewyou want to viewPress the Press the SelectSelect soft key to choose an option soft key to choose an option

from the following list of available directories:from the following list of available directories:Missed CallsMissed CallsReceived CallsReceived CallsPlaced CallsPlaced Calls

Press the Press the SERVICESSERVICES button to view a list of button to view a list of servicesservices

Use the Use the SCROLLSCROLL button to select the button to select the DirectoriesDirectories option option

Press the Press the SelectSelect soft key to view a list of soft key to view a list of available directories:available directories: Missed CallsMissed Calls Received CallsReceived Calls Placed CallsPlaced Calls Speed Dial – configured through web application; visit Speed Dial – configured through web application; visit

http://helpdesk.mst.edu/facultystaff/telecomhttp://helpdesk.mst.edu/facultystaff/telecom for more for more informationinformation

ADVANCED USAGEDirectories

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ADVANCED USAGEDirectories (cont’d)

Missed Calls – calls that you were not available to Missed Calls – calls that you were not available to answeranswerUse the Use the SCROLLSCROLL button to select a missed call button to select a missed callUp to 32 missed calls can be stored on the phoneUp to 32 missed calls can be stored on the phonePress the Press the DialDial soft key to dial the number soft key to dial the number

Off-campus phone numbers may require you to press the Off-campus phone numbers may require you to press the EditDialEditDial soft key in order to insert a “3” in front of the number before soft key in order to insert a “3” in front of the number before dialingdialing

Press the Press the Delete Delete soft key to remove the call from your soft key to remove the call from your missed call listmissed call list

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ADVANCED USAGEDirectories (cont’d)

Received Calls – answered callsReceived Calls – answered callsUse the Use the SCROLLSCROLL button to select a received call button to select a received callUp to 32 received calls can be stored on the phoneUp to 32 received calls can be stored on the phonePress the Press the DialDial soft key to dial the number soft key to dial the number

Off-campus phone numbers may require you to press the Off-campus phone numbers may require you to press the EditDialEditDial soft key in order to insert a “3” in front of the number before soft key in order to insert a “3” in front of the number before dialingdialing

Press the Press the Delete Delete soft key to remove the call from your soft key to remove the call from your received call listreceived call list

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ADVANCED USAGEDirectories (cont’d)

Placed Calls – calls you initiatedPlaced Calls – calls you initiatedUse the Use the SCROLLSCROLL button to select a placed call button to select a placed callUp to 32 placed calls can be stored on the phoneUp to 32 placed calls can be stored on the phonePress the Press the DialDial soft key to dial the number soft key to dial the number

Off-campus phone numbers may require you to press the Off-campus phone numbers may require you to press the EditDialEditDial soft key in order to insert a “3” in front of the number before soft key in order to insert a “3” in front of the number before dialingdialing

Press the Press the Delete Delete soft key to remove the call from your soft key to remove the call from your placed call listplaced call list

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ADVANCED USAGEVoicemail

Unified MessagingUnified Messaging Integrates traditional voicemail storage with Exchange Integrates traditional voicemail storage with Exchange

email storageemail storageMessages show up in your Exchange Inbox and your Messages show up in your Exchange Inbox and your

phone’s voicemail indicator lightphone’s voicemail indicator lightCan hear voicemail from either location: email or phoneCan hear voicemail from either location: email or phoneRemove voicemail through phone removes it from InboxRemove voicemail through phone removes it from InboxRemove voicemail from Inbox removes voicemail from Remove voicemail from Inbox removes voicemail from

phonephone

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ADVANCED USAGEVoicemail (cont’d)

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Incoming voicemail message is placed on server

Message shows up in Exchange Inbox and on IP Phone

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ADVANCED USAGEVoicemail (cont’d)

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Message in Exchange Inbox and on IP Phone

Remove message from Phone, removes it from server, which removes it from Exchange as well

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ADVANCED USAGEVoicemail (cont’d)

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Message in Exchange Inbox and on IP Phone

Remove message from Inbox, removes it from server, which removes it from Phone as well

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Set up Voicemail for the first timeSet up Voicemail for the first timePress the Press the MESSAGESMESSAGES button buttonRecord your Record your Recorded NameRecorded Name, , Personal GreetingPersonal Greeting and and

change your change your PasscodePasscode**Follow the voice prompts all the way through to the end Follow the voice prompts all the way through to the end

**default passcode for voicemail is 3414841**default passcode for voicemail is 3414841****Change this passcode ASAP, new passcodes must **Change this passcode ASAP, new passcodes must be at least six digits be at least six digits

Set up Voicemail for the first timeSet up Voicemail for the first time Press the Press the MessageMessage soft key soft key Record your Record your Recorded NameRecorded Name, , Personal GreetingPersonal Greeting

and change your and change your PasscodePasscode** Follow the voice prompts all the way through to Follow the voice prompts all the way through to

the end the end **default passcode for voicemail is 3414841**default passcode for voicemail is 3414841****Change this passcode ASAP, new passcodes **Change this passcode ASAP, new passcodes

must be at least six digits must be at least six digits

ADVANCED USAGEVoicemail: Set Up

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ADVANCED USAGEVoicemail: Check Messages

To check your voicemail messages:To check your voicemail messages:Press the Press the MESSAGESMESSAGES button on your phone button on your phoneEnter your passcode after the promptEnter your passcode after the promptPress Press 11 to hear your messages to hear your messages

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To check your voicemail messages:To check your voicemail messages: Press the Press the MessageMessage soft key on your phone soft key on your phone Enter your passcode after the promptEnter your passcode after the prompt Press Press 11 to hear your messages to hear your messages

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ADVANCED USAGE Check Voice Mail from an outside line

Dial the Voice Mail Number (341-7999)Dial the Voice Mail Number (341-7999)At the “enter your id number” prompt, enter At the “enter your id number” prompt, enter

your telephone extension numberyour telephone extension numberPress the Press the ## key keyEnter your passcodeEnter your passcodePress the Press the ## key key

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ADVANCED USAGEVoicemail: Unity Express

While on an established call, press the While on an established call, press the TransferTransfer soft key soft key

Press the * keyPress the * key Dial the telephone extension numberDial the telephone extension number Press the Press the TransferTransfer soft key again soft key again

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More Information

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helpdesk.mst.edu/facultystaff/telecomhelpdesk.mst.edu/facultystaff/telecom

Fin