Cisco Preferred Architecture for Midmarket VoiceCisco Preferred Architecture for Midmarket Voice ... (Cisco Unified CM) ... such as wireless controllers andus.comstor.com/documents/51312/cisco_cpa_voice.pdf

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March 2014

Cisco Preferred Architecture for Midmarket Voice

Design Overview

Table of Contents

Preface ........................................................................................................................................1Getting Started with Cisco Preferred Architectures ..................................................................... 1About This Guide ........................................................................................................................ 1

Introduction .................................................................................................................................2Technology Use Cases ............................................................................................................... 2Architectural Overview ............................................................................................................... 2Cisco Business Edition 6000....................................................................................................... 4

Core Applications ................................................................................................................... 4High Availability ....................................................................................................................... 5

Cisco Integrated Services Router ................................................................................................ 5

Endpoints ....................................................................................................................................7Recommended Deployment ....................................................................................................... 7

Cisco Unified IP Phones ......................................................................................................... 8Cisco Jabber .......................................................................................................................... 8

Call Control .................................................................................................................................9Recommended Deployment ..................................................................................................... 10Benefits .................................................................................................................................... 10Deployment Best Practices ....................................................................................................... 10

Cisco Unified Communications Manager and IM and Presence Service ............................... 10Publisher-Subscriber Deployment Model ......................................................................................10

SIP Trunking Recommendations .................................................................................................... 11

Cisco Unified Survivable Remote Site Telephony ..................................................................11Dial Plan ................................................................................................................................12

Endpoint Addressing .....................................................................................................................12

Call Routing ...................................................................................................................................12

Class of Service ............................................................................................................................13

Conferencing .............................................................................................................................15Recommended Deployment ..................................................................................................... 16

Audio Conferencing .............................................................................................................. 16Benefits .................................................................................................................................... 16Deployment Best Practices ....................................................................................................... 16

Audio Conferencing .............................................................................................................. 16Sizing Considerations ....................................................................................................................16

Table of Contents

Table of Contents

Architecture ...................................................................................................................................17

Collaboration Edge ....................................................................................................................18Recommended Deployment ......................................................................................................19

Headquarters ........................................................................................................................19Remote Sites .........................................................................................................................19Teleworker Sites ...................................................................................................................19

Benefits .....................................................................................................................................19Deployment Best Practices ........................................................................................................19

PSTN Gateway ......................................................................................................................19Virtual Private Network ......................................................................................................... 20Cisco Expressway ................................................................................................................ 20

Cisco Expressway Core ................................................................................................................21

Cisco Expressway Edge ................................................................................................................21

Licensing .............................................................................................................................. 21

Applications...............................................................................................................................22Cisco Unity Connection ............................................................................................................ 23

Recommended Deployment ................................................................................................. 23Benefits ................................................................................................................................ 23Deployment Best Practices .................................................................................................. 23

Cisco Unified Contact Center Express ...................................................................................... 24Recommended Deployment ................................................................................................. 24Benefits ................................................................................................................................ 24Deployment Best Practices .................................................................................................. 25

Cisco Prime Collaboration Provisioning Standard ..................................................................... 25Recommended Deployment ................................................................................................. 25Benefits ................................................................................................................................ 26

Appendix ...................................................................................................................................27Product List ............................................................................................................................... 27Licensing Options ..................................................................................................................... 27Sample Order ........................................................................................................................... 28Sample Bill of Materials ............................................................................................................. 29

Preface

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Preface

PrefaceCisco Preferred Architectures provide recommended deployment models for specific market segments based on common organizational use cases. They incorporate a subset of products from the total Cisco Voice, Video, and Collaboration portfolio that is best suited for the targeted market segment and defined use cases. These deployment models are prescriptive, out-of-the-box, and built to scale with an organization as its business needs change. This prescriptive approach simplifies the integration of multiple system-level components and enables an organization to select the deployment model that addresses its business needs.

Getting Started with Cisco Preferred Architectures1. Cisco Preferred Architecture (CPA) design overview guides help customers and sales teams select

the appropriate architecture based on an organization’s business requirements; understand the products that are used within the architecture; and obtain general design best practices. These guides support sales processes.

2. Cisco Validated Design (CVD) guides provide detailed steps for deploying components within the Cisco Preferred Architectures. These guides support planning, deployment, and implementation (PDI).

3. The Cisco Collaboration Solution Reference Network Design (SRND) guide provides detailed design options for Cisco Collaboration. This guide should be referenced when design requirements are outside the scope of Cisco Preferred Architectures.

About This GuideThe Cisco Preferred Architecture for Midmarket Voice Design Overview (CPA for Midmarket Voice) is for:

• Sales teams that sell and design voice communications environments

• Customers and sales teams who want to understand the overall Cisco Voice architecture, its components, and general design best practices

Readers of this guide should have a general knowledge of Cisco Voice, Video, and Collaboration products and a basic understanding of how to deploy these products.

This guide simplifies the design and sales process by:

• Recommending products in the Cisco Voice portfolio that are built for the midmarket and that provide appropriate feature sets for this market

• Detailing a midmarket voice architecture and identifying general best practices for deploying in midmarket organizations

• Including a sample Bill of Materials (BoM) with products that target the midmarket price point

For detailed information about planning, deploying, or implementing this architecture, see the following CVDs:

• Unified Communications Using Cisco BE 6000 Technology Design Guide

• Help Desk Using Cisco UCCX Technology Design Guide

• Collaboration Edge Using Cisco BE 6000 Technology Design Guide

http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-branch-wan/cisco_validated.html


http://www.cisco.com/c/en/us/solutions/enterprise/design-zone-unified-communications/landing_uc_mgr.html


Introduction

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Introduction

IntroductionThe business need for telephony service is not new, and many would even suggest that using Internet Protocol (IP) telephony instead of Time-Division Multiplexing (TDM) has entered mainstream, as well. Positioning a telephony solution that interoperates seamlessly with other communication and collaboration tools can bring great value to an organization.

The increase in workplace mobility and changes in end user devices now requires organizations to extend telephony to where the workforce is located, often extending beyond the walls of the organization’s physical buildings. Additionally, a wave of smart phones, social media, and personal communication applications have been developed and widely adopted by individuals in their personal lives.

With advancements in collaboration applications and adoption of new technology in their personal lives, individuals are not only willing to adopt new collaboration tools in their workplaces, but also starting to expect them. Organizations can now feel comfortable providing communication applications that employees will quickly adopt and that provide maximum value. These new tools will enhance an organization’s overall business process, make its employees more productive, and open the door to new and innovative ways for communicating with business partners and customers.

Technology Use CasesOrganizations are looking to streamline their business processes, optimize employee productivity, and integrate voice services with business processes. The CPA for Midmarket Voice delivers capabilities that enable organizations to immediately realize gains in productivity and add value to their current voice deployments. Additionally, the following technology use cases offer organizations enhanced capabilities for mobile and remote workers while delivering even more value in these areas.

• Support Teleworkers and Branch Offices—Let employees work from multiple locations, whether satellite offices, home offices, or when traveling.

• Consolidate Communications Infrastructure — Bring together voice and data into a single IP network to simplify management and support effective communications.

Information about Cisco Voice Technologies and use cases is available on Cisco.com.

Architectural Overview The CPA for Midmarket Voice provides an end-to-end voice communications deployment for up to 1000 users. This architecture ensures high availability for critical applications and uses products developed and priced for the midmarket. The consistent user experience provided by the overall architecture ensures quick user adoption, enabling an organization to immediately recognize value for its investment. Additionally, the architecture supports an advanced set of services that extend to mobile workers, partners, and customers through the following key services:

• Voice communications

• Instant messaging and presence

• Voice conferencing

• Enablement of mobile and remote workers

• Unified voice messaging

• Customer care

Because of the adaptable nature of Cisco endpoints and their support for IP networks, this architecture

http://www.cisco.com/c/en/us/solutions/collaboration/UC_all_use_cases.html

Introduction

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Introduction

enables an organization to use its current data network to support voice calls. In general, it is a best practice to ensure a voice solution is deployed with proper Quality of Service (QoS) configured throughout the network. Voice IP traffic should be classified and prioritized to preserve the user experience and avoid negative effects, such as delay, loss and jitter. For more information about LAN and WAN QoS, see Cisco Collaboration SRND.

The CPA for Midmarket Voice, shown in Figure 1, provides highly available and secure centralized services. These services extend easily to remote offices and mobile workers, ensuring availability of critical services even if communication to headquarters is lost. Centralizing services also simplifies management and administration of an organization’s voice deployment.

Figure 1 - Cisco Preferred Architecture for Midmarket Voice

Table 1 lists the products in this architecture. For simplicity, products are broken into modules to help categorize and define their roles. The content in this guide is organized in the same modules.

Table 1 - Components for the Cisco Preferred Architecture for Midmarket Voice

Module Component Description

Call Control Cisco Unified Communications Manager (Cisco Unified CM)

Provides endpoint registration, call processing, and media resource management

Cisco Unified Communications Manager IM & Presence Service (IM and Presence Service)

Provides instant messaging and presence services

Cisco Integrated Services Router (Cisco ISR) Provides Survivable Remote Site Telephony (SRST) functionality

Endpoints Cisco Unified IP Phones and Cisco Jabber Enables users for real-time voice, video, and instant messaging communications

Conferencing Cisco ISR Provides voice conferencing resources



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Introduction

Collaboration Edge Cisco Expressway Core Enables interoperability with third-party systems and firewall traversal

Cisco Expressway Edge Supports remote endpoint registration to Cisco Unified CM

Cisco ISR Provides either public switched telephone network (PSTN) or Cisco Unified Border Element (CUBE) connectivity

Applications Cisco Unity Connection (Unity Connection) Provides unified messaging and voicemail services

Cisco Unified Contact Center Express (Unified CCX)

Provides customer interaction management services

Cisco Prime Collaboration Provisioning Standard

Provisions Cisco Unified Communications applications

Cisco Business Edition 6000The Cisco BE 6000 is a purpose built package designed specifically for midmarket organizations with up to 1000 employees, and it is the foundation for this architecture. The Cisco BE 6000 is built on a virtualized Cisco Unified Computing System (Cisco UCS) that is prepared and ready-for-use with a preinstalled virtualization hypervisor and application installation files. The Cisco BE 6000 solution offers premium voice, video, messaging, instant messaging and presence, and contact center features on a single, integrated platform. For more information about the Cisco BE 6000, see the data sheet.

Core ApplicationsThe CPA for Midmarket Voice is built on two Cisco BE 6000 high-density servers, ensuring high availability for applications within the architecture. Virtualizing multiple applications on a single server lowers cost, minimizes rack space, lowers power requirements, and simplifies deployment and management. Virtualization also accommodates redeploying hardware and scaling software applications as organizational needs change.

Figure 2 - Cisco BE 6000 Applications

In this architecture, the following six applications and Cisco Prime Collaboration Provisioning Standard are deployed on one Cisco BE 6000 server while a second instance of each of the six applications is deployed

http://www.cisco.com/c/en/us/products/unified-communications/business-edition-6000/datasheet-listing.html

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Introduction

on a second Cisco BE 6000 server, providing hardware and software redundancy:

• Cisco Unified Communications Manager

• Cisco Unified Communications Manager IM and Presence Service

• Cisco Unity Connection

• Cisco Expressway, comprised of Expressway Core and Expressway Edge

• Cisco Unified Contact Center Express

Cisco recommends always deploying redundant configurations to provide the highest availability for critical business applications; however, a non-redundant, Cisco BE 6000 server configuration may be deployed for organizations that do not require full redundancy.

Space is available on the Cisco BE 6000 for two additional Cisco UC applications, such as Cisco Emergency responder or Singlewire InformaCast.

Note

High AvailabilityThe CPA for Midmarket Voice design includes high availability for all deployed applications. These services will be preserved if a component fails on the primary Cisco BE 6000 server. High availability is accomplished with the underlying clustering mechanism that is present in all deployed Cisco Unified Communications applications.

Clustering allows the administration and configuration of deployed applications to be replicated to backup instances of those applications. If either instance of an application fails, Cisco Unified Communications services—such as endpoint registration, call processing, messaging, and many others—will continue to operate on the remaining instance of the application. This process is transparent to an organization’s users. In addition to clustering, the CPA for Midmarket Voice design ensures high availability through the use of redundant power supplies, network connectivity, and disk arrays.

Cisco Integrated Services RouterThe Cisco Integrated Services Router (Cisco ISR) provides Wide Area Network (WAN) and Cisco Unified Communications services in a single platform. For this architecture, the Cisco ISR can provide the following functions (Figure 3):

• Audio conference bridge for Cisco Unified CM

• External connectivity to Internet

• IP routing and network services, such as DHCP, DNS, NTP and others

• Cisco Unified Survivable Remote Site Telephony (SRST) to provide calls during WAN failures

• Voice gateway to the Public Switched Telephone Network (PSTN) or Cisco Unified Border Element (CUBE) for Session Initiation Protocol (SIP) trunks

• Integrated data and voice connectivity to service providers

• Multiprotocol Label Switching (MPLS) WAN connectivity for an organization’s network

• Virtual Private Network (VPN) client to establish secure tunnels to VPN concentrator

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Introduction

Figure 3 - Cisco ISR Functions

Cisco ISR routers have additional slots that support add-on modules, such as wireless controllers and VMware ESXi servers. Various Cisco ISR router models can be used to support different features, to scale, and to accommodate additional services. This modular design enables the Cisco ISR to be deployed at headquarters, remote locations, or branch locations. For more information about Cisco ISR, see the data sheet.

http://www.cisco.com/c/en/us/products/routers/branch-routers/index.html


Endpoints

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Endpoints

EndpointsCisco provides endpoints with a wide range of features, functionality, and user experiences. Because endpoints range from low-cost, single-line phones and softclients to high-end, multiline phones with color displays, an organization can deploy the right variety of endpoints to meet users’ needs (Figure 4). Additionally, these devices enable users to access multiple communication services, such as:

• Voice calls

• Conferencing

• Voicemail

• Presence

• Instant messages (Cisco Jabber)

Figure 4 - Architecture for Endpoints

Recommended DeploymentBecause Cisco Unified CM is the call control server for this deployment, SIP should be used to register Cisco IP phones directly to the Cisco Unified CM. The Cisco Unified CM cluster’s failover mechanism provides endpoint registration redundancy. If a WAN failure occurs and endpoints at remote locations cannot register to Cisco Unified CM, they will use SRST functionality for local and PSTN calls, though some services, such as voicemail and presence, might not be available.

The following endpoints are recommended because they provide the optimal features for this design at a mid-market price point. Cisco has a range of endpoints with various features and functionality that an organization can also use to address its business needs.

http://www.cisco.com/c/en/us/products/collaboration-endpoints/product-listing.html

Endpoints

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Endpoints

Cisco Unified IP PhonesProduct Description

Cisco Unified IP Phone 6901 1 Public space, single line phone

Cisco Unified IP Phone 7800 Series 1 General office use, multiple-line phone

Cisco Unified IP Phone 8900 or 9900 Series 1 General office use, video phone

Cisco Unified IP Phone 8831 1 IP conference phone

1. Does not support Cisco Expressway mobile and remote access capabilities. For more information about Cisco Expressway, see “Collaboration Edge” on page 18.

Cisco Jabber

Product 1 Description

Mobile

Jabber for Android Jabber for iPhone and iPad

Desktop

Jabber for Mac Jabber for Windows

Soft client with integrated voice, voicemail, and instant messaging and presence functionality for mobile devices and personal computers

1. The following minimum versions of Cisco Jabber are required to support Cisco Expressway mobile and remote access capabilities: Jabber Windows 9.7, Jabber Mac 9.6, Jabber iOS 9.6.1, and Jabber Android 9.6.

Call C

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Call C

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Call ControlCall control is the core element for any communication deployment. Call control is comprised of endpoint registration, call processing, organizational dial plan, address scheme normalization, and call admission control.

Cisco Unified CM provides a common call control for all Cisco communication deployments (Figure 5). Having a highly available and common call control component for a communications infrastructure is crucial to provide consistent services for all devices and communication types and to preserve a uniform dial plan and features among different devices.

Adding the IM and Presence Service to a Cisco Unified CM deployment provides instant messaging, network-based presence, and federation for third-party chat servers and enables the use of Cisco Jabber for instant messaging, presence, and audio communications.

Figure 5 - Architecture for Call Control

Table 2 lists the roles of the components in this architecture and the services that they provide.

Table 2 - Components for Call Control


Call Control Cisco Unified CM Provides call routing and services, dial plan, bandwidth management, device-based presence and enables Cisco Jabber desk phone control

IM and Presence Service Provides Cisco Jabber support for instant messaging and presence and third-party federation

Cisco ISR Provides Survivable Remote Site Telephony (SRST) to support call control functions during a WAN outage

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Recommended Deployment• Deploy two Cisco Unified CM servers in a cluster configuration that includes a Publisher node and a

Subscriber node for redundancy

• Deploy two IM and Presence Service servers in a cluster configuration that includes a Publisher node and a Subscriber node for redundancy

• Enable Cisco SRST on the Cisco ISR as a backup service at remote sites to ensure high availability

If full redundancy is not required, a single server may be deployed without loss of functionality.

Note

BenefitsThis deployment provides the following benefits:

• There is centralized call control at a single location that serves multiple locations.

• Management is centralized.

• Common telephony features are available across voice endpoints and Cisco Jabber clients.

• Single call control and a unified dialing plan exist for voice endpoints and Cisco Jabber clients.

• Critical business applications are highly available and redundant.

Deployment Best PracticesCisco Unified Communications Manager and IM and Presence Service

Publisher-Subscriber Deployment ModelA Cisco Unified CM or an IM and Presence Service cluster is comprised of one Publisher node and one Subscriber node.

• The Publisher node is the server that is installed first. This server contains the cluster’s configuration database. Cluster-wide configuration is written to the Publisher’s database and replicated on the Subscriber.

• The Subscriber node is the server that is installed second. It contains a replica of the Publisher’s database. The Subscriber is updated automatically when the Publisher’s configuration changes.

Clustering provides an automatic redundancy mechanism for endpoints and for Cisco Unified CM services, such as the ability to receive and process incoming calls (Figure 6). It is recommended that the Cisco Unified CM cluster be configured with the Subscriber node as the primary call-processing server and the Publisher node as the backup call-processing server. This configuration applies to the IM and Presence Service cluster, too. If the IM and Presence Service Subscriber node goes down, then IM and presence capabilities will still be available for Cisco Jabber clients.

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Figure 6 - Cisco Unified CM Cluster

SIP Trunking RecommendationsA trunk is a collection of communication channels between two different call-processing servers or gateways that is used for server-side communication. Cisco Unified CM uses SIP trunks to communicate with external entities.

For deployment consistency, use SIP trunks from Cisco Unified CM to communicate with all the components in this architecture. For the Cisco Unified CM cluster, configure a SIP trunk from the Cisco Unified CM cluster to external components in the deployment, such as voice gateways and IM and Presence Service. Ensure that each server for that external component is specified as a destination in the SIP trunk configuration. This configuration ensures that no service disruption occurs if a node goes down.

Cisco Unified Survivable Remote Site TelephonyThe Cisco SRST feature ensures business continuity and is critical for branch sites that require uninterrupted voice services during WAN outages. SRST runs on the same Cisco ISR that provides WAN and PSTN connectivity for a remote site (Figure 7).

Figure 7 - Cisco SRST

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Deploying SRST on the Cisco ISR is recommended in the following cases:

• The site has local PSTN connectivity.

• The site does not have local PSTN connectivity but has more than 25 users.

Local PSTN connectivity should be available to ensure there is no interruption to external voice services if a WAN outage occurs.

If a WAN failure occurs at a site with SRST and local PSTN access, the following services will be available:

• Internal point-to-point voice calls

• External voice calls via PSTN

• Call hold, transfer, and conference

• Music on hold

Dial PlanA structured, well-designed dial plan is the key to successfully deploying any call control system. Cisco Unified CM uses the dial plan to process calls from all endpoints and gateways. Two main components of the dial plan are:

• Endpoint addressing

• Call routing

Endpoint AddressingIn traditional PBX voice only deployments, all endpoints are addressed with a numeric ID, known as a telephone internal number. However, as new endpoint types and connectivity options have emerged, so did additional addressing schemes. Common addressing schemes are:

• +E.164—A numeric public telecommunications infrastructure-numbering plan used by telecommunications carriers worldwide in PSTN, such as +19195556666.

• Abbreviated dialing —An abbreviated dial plan is essentially a subset of the full +E.164 address that simplifies dialing inside an organization. For example, the abbreviated dial string of 1234 can be configured for a device with an +E.164 address of +14085551234.

The use of +E.164 dial plan is recommended, as follows:

• Use +E.164 numeric addressing for dialing inside the organization.

• Use abbreviated dialing aliases to simplify on-net dialing from internal locations.

Call RoutingNumeric Call Routing

The +E.164 format for numeric addresses is recommended because it:

• Is globally unique and widely used in voice networks

• Is widely deployed in corporate Lightweight Directory Access Protocol (LDAP) directories and results in better system integrations

• Is commonly shared between multiple devices like mobile phones

• Simplifies the alternate-path routing Cisco Unified CM uses to reach an external device through PSTN or on another network

For these reasons, associating endpoints with a globalized +E.164 number (+14085551234) is recommended rather than with a number that is valid only inside the organization (1234).

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To simplify dialing, use abbreviated dialing with the full +E.164 numbering plan. Doing so enables users to dial either the full +E.164 number from external locations or the abbreviated number from inside the organization. For example, a user can dial +14085551212 from internal or external locations and dial 1212 from an internal location to reach the same person.

Figure 8 provides an example for the endpoint addressing recommendations.

Figure 8 - Numeric and Alphanumeric Endpoint Addressing Example

Type Number Reachable From...

+E.164 address (directory number) +14085551234 Internal locations and external PSTN locations

Abbreviated dialing 1234 Internal locations by abbreviated dialing number

Directory Integration

To enable users to search contacts and dial from the directory, integrate Cisco Unified CM with the organization’s LDAP directory. Though Cisco Unified CM allows the creation of local user contacts, LDAP directory integration is required when using Cisco Jabber because it allows a single location for directory management. Additionally, LDAP directory integration enables users to authenticate to Cisco Unified CM and Cisco Jabber by using their LDAP directory credentials.

Cisco Unified CM pulls user and contact information from LDAP directories and synchronizes user parameters—name, surname, username, telephone number and SIP URI—when changes occur. Use the telephoneNumber and mail attributes to populate the Cisco Unified CM directory. The IM and Presence Service pulls user and contact information from Cisco Unified CM.

Class of ServiceClass of service is used to differentiate access services for an organization’s users, such as to allow only emergency and local calling from lobby phones while allowing unrestricted calls from executive phones.

Partitions and calling search spaces can be configured in Cisco Unified CM to provide class of service, and the class of service categories in Table 3 are recommended to provide PSTN access for emergency, local,

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national, and international dialing. For more information about class of service, see the Cisco Collaboration SRND.

Table 3 - Class of Service by Call Type

Call Type Class of Services Includes

Lobby Phones Base Emergency

Employee Standard Silver Local and Emergency

Sales Gold National, Local, and Emergency

Executives Platinum International, National, Local, and Emergency



Conferencing

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Conferencing

ConferencingThe ability for three or more people to communicate in real time is a core component of voice deployments. Conferencing builds upon existing infrastructure in place for point-to-point calls, offering an organization’s users a consistent experience regardless of how many participants are involved (Figure 9).

Figure 9 - Architecture for Conferencing


Table 4 - Components for Conferencing


Call Control Cisco Unified CM Manages and allocates audio conferencing resources from Cisco ISR packet voice/data modules (PVDMs)

Conferencing Cisco ISR Provides voice conferencing resources

There are three types of conferences:

• Ad-hoc/Instant: A conference that is not scheduled or organized in advance. For example, a call between two parties who add additional parties to the call is an ad-hoc conference.

• Rendezvous: A conference that requires callers to dial a predetermined number or URI to reach a shared conferencing resource. Meet-me, static, or permanent are other names for this type of conference.

• Scheduled: A conference that guarantees conferencing resources will be available for callers at a predetermined start time.

Conferencing

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Conferencing

The components required for scheduled conferences are not part of this architecture. However, Cisco WebEx Cloud’s hosted services can be used for scheduled audio conferencing. See the data sheets for more information.

Note

Recommended DeploymentAudio Conferencing

Deploy packet voice digital signal processor module (PVDM) resources on Cisco ISR routers for ad-hoc conferences and for rendezvous conferences.


• There is a consistent user experience for launching and joining conferences.

• Dedicated resources (PVDMs) enable greater scale and redundancy.

Deployment Best PracticesAudio Conferencing

For ad-hoc and rendezvous audio conferences, use dedicated packet voice digital signal processor module (PVDM) resources as the audio conference bridges. A Cisco ISR with PVDM is recommended. The Cisco ISR requires a PVDM to support audio conferences, voice interfaces (T1, E1, FXO, FXS), and audio transcoding.

Using Cisco ISRs for a variety of functions, such as voice gateway, SRST, conferencing, and WAN connectivity, and combining these voice services into a single platform offers a significant cost savings over individual components. For additional deployment flexibility, PVDM modules are available in different densities and support a range of codecs of different complexities.

Sizing ConsiderationsThe decision to integrate conferencing resources into an existing router depends on the voice capacity and overall performance of that router. A standalone gateway is recommended if an organization’s existing router:

• Consistently runs above 40% CPU—A standalone gateway avoids voice traffic processing delays.

• Has limited slots available for voice interface cards or digital signal processors—A standalone gateway ensures that additional capacity is available when needed.

Table 5 lists the recommended Cisco ISR platforms and number of audio conference ports to support ad-hoc and rendezvous audio conferences. Use this information as the starting point for deployment planning.

http://www.cisco.com/c/en/us/solutions/collaboration/cloud-collaboration/collaboration_cloud.html

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Conferencing

Table 5 - Audio Conference Port Recommendations

Site Size Cisco ISR Audio Conference Ports

50 users Cisco 2911 25





ArchitectureRendezvous audio conferences rely on Cisco Unified CM’s Meet-me feature. This feature requires a set of directory numbers (DNs) to be allocated exclusively for rendezvous audio conferences. Users invoke the feature by pressing the Meet-Me softkey on their audio endpoints and then dialing DNs within the predetermined range. Subsequent attendees dial the predetermined number directly to join the conference. The existing dial plan is used for controlling access to these DNs. Rendezvous audio conferences are hosted on the same Cisco ISR PVDM resources as ad-hoc audio conferences.

Ad-hoc audio conference resources register with Cisco Unified CM and are controlled by Media Resource Group Lists (MRGLs) and Media Resource Groups (MRGs). Endpoints will invoke these ad-hoc resources if their assigned device pool has access to the appropriate MRGL. Configuring MRGLs is recommended, so conference resources that are local to the initiating endpoint are preferred over other resources (Figure 10).

Figure 10 - MRGL Example

Collaboration Edge

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Collaboration Edge

Collaboration EdgeIn addition to connectivity to the public telephone system, organizations are looking for ways to enable mobile and remote workers. Providing secure connectivity for mobile and remote workers enables employees to be more productive away from the office. The CPA for Midmarket Voice addresses these needs with the Collaboration Edge architecture in Figure 11.

Figure 11 - Architecture for Collaboration Edge


Table 6 - Components for Collaboration Edge


Collaboration Edge Expressway Edge Allows secure mobile client registration and calling through an organization

Expressway Core Establishes a secure connection to the Expressway Edge through the firewall and enables mobile and remote access with Cisco Unified CM

Cisco ISR Enables local PSTN connectivity

Enables connectivity from an organization’s network to the service provider network for SIP trunks via Cisco Unified Border Element (CUBE)

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Collaboration Edge

Recommended DeploymentHeadquarters

• Deploy Cisco ISR as the PSTN gateway.

OR

Enable CUBE functionality on the Cisco ISR for voice connectivity from the organization’s network to the service provider network through a SIP trunk.

• Deploy two Cisco Expressway Core and Edge servers in a clustered configuration to enable remote Cisco Jabber registrations, and IM and presence.


Note

Remote SitesDeploy Cisco ISR as the PSTN gateway.

Teleworker Sites Deploy Cisco 8900 and 9900 Series IP Phones with an existing Cisco Adaptive Security Appliance (ASA) or Cisco IOS-based VPN.


• The Cisco ISR supports standards-based interfaces and different PSTN types, so it can be deployed globally.

• CUBE functionality can be enabled on the Cisco ISR if a SIP trunk is used rather than traditional PSTN interfaces.

• The Cisco ISR can be used for WAN connectivity.

• Cisco Expressway provides calling, presence, instant messaging, voicemail, and corporate directory services for Cisco Jabber.

Deployment Best PracticesPSTN Gateway

Because landlines and mobile phones use the PSTN for local and international calls, external connectivity to the PSTN from an organization’s IP telephony network is a requirement (Figure 12).

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Collaboration Edge

Figure 12 - PSTN Connectivity

Use Cisco ISR with a time-division multiplex (TDM) module as the PSTN gateway at headquarters. This configuration enables the gateway to resolve incoming and outgoing calls for an organization to and from the PSTN. Use this gateway for number transformation to PSTN requirements. See “Call Control” on page 9 for dial plan recommendations.

At remote sites, deploy a Cisco ISR for local PSTN connectivity using voice modules. Table 7 lists the recommended Cisco ISR series by deployment location. For information about Cisco ISR, see the data sheet.

Table 7 - Recommended PSTN Gateways

Location PSTN Gateway

Headquarters ISR G2 3900 series

Remote Sites ISR G2 2900 series

If SIP trunks are used to connect to a service provider for voice calls, enable CUBE functionality on the Cisco ISR that is deployed at headquarters. When deploying Cisco ISR with CUBE functionality, the following is recommended:

• Deploy the CUBE in the demilitarized zone (DMZ).

• Enable the firewall to NAT the external address to the address of the CUBE.

• Enable the firewall to inspect voice calls.

The Cisco Unified CM will route calls through SIP trunks to gateways, CUBE, or Cisco Expressways based on the dial plan. For dial plan recommendations, see “Dial Plan” on page 12.

Virtual Private NetworkVPN enables an organization’s network to be extended to remote and teleworker sites, allowing those sites full access to corporate services. Use the organization’s existing VPN to extend collaboration services to teleworkers or use Cisco IP phones with VPN clients. The Cisco 8900 and the 9900 Series IP Phones have a built-in VPN client that can connect to the Cisco ASA or Cisco ISR over the Internet and establish a secure connection to access the organization’s network. No additional device, such as a CVO router, is needed for this connectivity, and these Cisco IP phones are recommended for teleworkers’ sites.

Cisco ExpresswayFirewalls are deployed to provide network security to separate an organization’s network and mask IP addresses from untrusted networks, such as the Internet. Cisco Expressway provides secure firewall and NAT traversal for mobile Cisco Jabber clients. Cisco Expressway consists of two servers: Expressway Core and Expressway Edge.

Cisco Expressway Core should be deployed inside the network, and Expressway Edge should be deployed in the Demilitarized Zone (DMZ) by connecting separate network ports on the BE6000 server to the



Collaboration Edge

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Collaboration Edge

organization’s network and to the DMZ. For added security, deploy Expressway Edge in the DMZ on a dedicated server.

Figure 13 - Traversal for Registrations Through Firewall with Expressway Core and Expressway Edge

Cisco Expressway CorePlace Expressway Core in the trusted network inside the organization. Expressway Core will:

• Function as a traversal client and establish a secure connection to Expressway Edge through the firewall

• Enable mobile and remote access capabilities and call signaling for Cisco Jabber clients, directing them to Cisco Unified CM for SIP registration or the IM and Presence Service

Cisco Expressway EdgePlace Expressway Edge in a DMZ because it is reachable directly from the untrusted, external network. Note that the organization’s firewall policies control the communication to and from this server. Expressway Edge will:

• Function as a traversal server and allow secure communication from Expressway Core

• Process registration and IM information from Cisco endpoints on the external network and use traversal-secure communication to pass the information to Expressway Core

LicensingCisco Expressway can be used for mobile and remote access with no additional investment.

Applications

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Applications

ApplicationsIn addition to the call- and media-processing components, CPA for Midmarket Voice includes the following Cisco applications (Figure 14) to enhance usability, functionality, and management:

• Unity Connection to provide messaging (voicemail)

• Unified CCX to provide sophistication to customer care for the organization in an easy-to-deploy fashion

• Cisco Prime Collaboration Provisioning Standard for user and device provisioning

Figure 14 - Architecture for Applications


Table 8 - Components for Applications


Applications Unity Connection Provides voicemail services

Unified CCX Provides customer interaction and interactive voice response (IVR) services

Cisco Prime Collaboration Provisioning Standard

Provides user and service provisioning

Applications

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Applications

Cisco Unity ConnectionUnity Connection enables an organization’s employees to access and manage voice messages in a variety of ways, including via email inbox, web browser, Cisco Jabber, Cisco Unified IP Phone, TelePresence, smartphone, tablet, and more.

Recommended DeploymentDeploy two Cisco Unity Connection servers in a cluster configuration that includes a Publisher node and a Subscriber node for redundancy (Figure 15).


Note


• Easy access to messages enables fast response to time-sensitive communications.

• Secure messaging ensures critical business data is protected.

• Business applications are highly available and redundant.

Deployment Best PracticesThe Unity Connection Automated Attendant feature provides a more interactive caller experience by directing calls without an operator and enabling messaging related to business hours or emergencies for example. Unity Connection provides templates to simplify the creation of automated attendants and holds the recordings for this feature. As such, a menu of the required recordings should be constructed and appropriate recordings made for each step of the call-management process.

Figure 15 - Cisco Unity Cluster

As a best practice, the majority of client traffic, such as IMAP and backup operations, should be directed to the Publisher node while the majority of call traffic should be directed to the Subscriber node in the Unity Connection cluster.

Applications

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Applications

As with other components in this architecture, integration with the organization’s LDAP is highly recommended. This connection not only streamlines the initial deployment, but also allows end-user access to messaging functions using common credentials.

Integration of Unity Connection with the organization’s email system enhances the functions of the application. For example, Microsoft’s on premise Exchange or its hosted Office 365 offerings provide enhanced handling of voicemail while IBM Lotus Notes and Google’s hosted email offerings provide basic message delivery handling. This functionality notifies users of voicemails that they have received and provides links to play the messages, enhancing users’ ability to respond quickly even when away from physical phones.

Cisco Unified Contact Center ExpressUnified CCX enables organizations to provide powerful, agent-based services to internal and external customers. These services enable customers to connect easily with the right employees in an organization for sales inquiries or product support.

Recommended DeploymentDeploy two Unified CCX servers in a cluster configuration that includes a Publisher node and a Subscriber node for redundancy (Figure 16).


Note

Figure 16 - Cisco Unified Contact Center Express Cluster


• Recorded greetings and customized prompts provide sophisticated call handling.

• External customer interaction is supported.

• Internal company communication for activities, such as help desk, is facilitated.

Applications

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Applications

Deployment Best PracticesAs with the other components in this architecture, Unified CCX should be deployed in a cluster configuration that includes a Publisher node and a Subscriber node. The cluster will be synchronized with the organization’s LDAP and populated with end-user information. This minimal configuration enables external callers to dial a single number into the organization and then use a simple dial-by-name or dial-by-extension functionality without the need for telephone operators to connect external calls. Depending on the organization’s structure and business model, the following additional workflow configurations should be considered:

• Sales

• Customer Support

• Internal IT helpdesk

• Human Resources

These automated, call-directed workflows provide value to the organization by quickly and easily connecting a person with a need to the appropriate resource within the organization for assistance.

For information about Cisco Unified Contact Center Express, see the data sheet.

Cisco Prime Collaboration Provisioning Standard Cisco Prime Collaboration Provisioning Standard provides a centralized provisioning interface that simplifies administration of day-to-day activities, such as moves, adds, changes, and deletions (MACD) of user devices and services in an organization (Figure 17).

Figure 17 - Cisco Prime Collaboration Provisioning Standard

Recommended DeploymentDeploy Cisco Prime Collaboration Provisioning Standard on the primary BE6000 server. A single instance of Cisco Prime is supported per organization.

http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/data-sheet-c78-730660.html

Applications

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Applications

Benefits• A consistent, unified approach simplifies the management of multiple Cisco collaboration

technologies like Cisco Unified IP Phones, Cisco Unified CM, and other application servers.

• Features, such as bulk-based provisioning, phone MACDs, and consolidated views, simplify user and service-related configuration and administration.

• A self-service portal eases support by enabling users to make authorized changes.

Appendix

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Appendix

AppendixProduct List

This product list identifies the Cisco products in this architecture along with their relevant software versions.

Product Product Description Software

Cisco Unified CM and IM and Presence Service

Call control, instant messaging, and presence services

10.0

Cisco Unity Connection Voicemail services 10.0

Cisco Expressway Core and Expressway Edge

Mobile and remote access 8.1.1

Cisco Contact Center Express Customer interaction management services 10.0

Cisco Prime Collaboration Standard Provisioning and monitoring services for voice deployments.

10.0

Cisco ISR G2 PSTN gateway, SRST, audio conference resource, external connectivity to the Internet

IOS 15.3.3M

Cisco Unified IP Phone 6900 Series Public space, single line phone 9.4(1)

Cisco Unified IP Phone 7800 Series General office use, multiple-line phone 10.1(1.9)

Cisco Unified IP Phone 8900 Sseries General office use with available VPN client 9.4(1)

Cisco Unified IP Phone 8831 IP conference phone 9.3(3)

Cisco Jabber1 Soft client with integrated voice, voicemail, and instant messaging and presence functionality for mobile devices and personal computers

Jabber Windows: 9.7 Jabber Mac: 9.6 Jabber iOS: 9.6.1 Jabber Android: 9.6

1. Minimum Cisco Jabber version required to support Cisco Expressway mobile and remote access capabilities.

Licensing OptionsThis table identifies the licensing options.

License Type

User Connect Licensing (UCL) Essential

User Connect Licensing (UCL) Basic

User Connect Licenses (UCL) Enhanced / Enhanced Plus

Unified Workspace Licensing (UWL) Standard

Unified Workspace Licensing (UWL) Professional

Number of User Profiles

1 1 1 1 1

Supported Device Type Analog / Voice Voice Video Video Video

Number of Supported Devices

Single Single Single / Dual Multiple1 Multiple1

Jabber IM & Presence2 Yes Yes Yes Yes or WebEx Yes or WebEx

Jabber Voice & Video Client

— — Yes Yes Yes

Personal Video Conference Bridge

— — — Optional Yes3, screen licenses for 50 users or more

Voice Messaging Optional Optional Optional Yes Yes

Appendix

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AppendixLicense Type

User Connect Licensing (UCL) Essential

User Connect Licensing (UCL) Basic

User Connect Licenses (UCL) Enhanced / Enhanced Plus

Unified Workspace Licensing (UWL) Standard

Unified Workspace Licensing (UWL) Professional

WebEx Meetings Optional Optional Optional Optional Yes, 1:10 Meeting Center ports

Contact Center Optional Optional Optional Optional Yes, 1:25 Standard Express Agent

— — — BE6K-UCL-ENH / BE6K-UCL-ENHP

BE6K-UWL-BE CUWL-PRO-K9 NEW-UWL-PRO

1. Cisco UWL enables the first 10 devices per user on installation. If more devices are required, contact [email protected].

2. Available to all users when using the Cisco Unified Communications Manager IM and Presence Service on the BE 6000 server. One-year WebEx Messenger subscriptions are available as an option for Cisco UWL users.

3. Cisco UWL Professional enables a 4-port personal video conference per user with the purchase of 50 or more Cisco UWL Professional licenses.

Sample OrderThis sample order is for a deployment with redundant Cisco BE 6000 servers for an organization with 250 users and a voice only deployment. The products in this BOM were chosen to address the midmarket price point and to enable organizations to scale. Cisco has a range of products that provide various features and functionality. Organizations can choose different products based on their business needs.

Product Quantity

Cisco BE 6000 HD servers for redundancy 2

Cisco ISR 3900 series for headquarters with CUBE licenses 1

Cisco ISR 2900 series for branches with 25 SRST licenses each and PSTN interfaces 2

Cisco Unified IP Phone 7821 two-line phones 228

Cisco Unified IP Phone 6901 single-line phones for public areas in the organization 25

Cisco Unified IP Conference Phone 8831 3

Appendix

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Appendix

Product Quantity

User, Agent, and Server licenses —

Sample Bill of MaterialsInfrastructure

Item Description Quantity

BE6K-STBDL-PLS-K9= Cisco BE6000 High Density Server Export Restricted SW 2

CON-OS-BE6KSTBL ONSITE 8X5XNBD CSC BE 6000UCS C Serv TRC39.0 SWHype 2

CAB-N5K6A-NA Power Cord 200/240V 6A North America 4

BE6K-SW-APP-9.X Cisco Business Edition 6000 - Software App Version 9.X 2

CIT-CPU-E5-2665 2.40 GHz E5-2665/115W 8C/20MB Cache/DDR3 1600MHz 4

CIT-HDD300GI2F105 300GB 6Gb SAS 15K RPM SFF HDD/Hot Plug/Drive Sled Mounted 16

CIT-PCIE-IRJ45 Intel i350 Quad Port 1Gb Adapter 2

CTI-VCSC-BE6K-PAK Config Only E-Delivery VCS Control PAK PID 2

LIC-VCS-10+ Video Comm Server 10 Add Non-traversal Network Calls 2

LIC-VCS-BASE-K9 License Key - VCS Encrypted Software Image 2

LIC-VCSE-5+ Video Communication Server - 5 Traversal Calls 2

R2XX-RAID5 Enable RAID 5 Setting 2

LIC-VCS-GW Enable GW Feature (H323-SIP) 2

UC-MR-1X082RY-A 8GB DDR3-1600-MHz RDIMM/PC3-12800/Dual Rank/1.35v 12

UC-PSU-650W 650W Power Supply Unit For UCSC C220 Rack Server 4

UC-RAID-9271 MegaRAID 9271-8i + Battery Backup for C240 and C220 2

VMW-VS5-HYP-K9 Cisco UC Virt. Hypervisor 5.x (2-socket) 2

VMW-VS5-SNS Cisco UC Virt. Hypervisor 5.x - SnS 2


CISCO3925-V/K9 Cisco 3925 Voice Bundle PVDM3-64 UC License PAK FL-CUBE25 1

CON-SNTP-3925V SMARTNET 24X7X4 Cisco 3925 Voice Bundle UC License PAK 1

S39UK9-15303M Cisco 3925-3945 IOS UNIVERSAL 1

SL-39-SEC-K9 Security License for Cisco 3900 Series 1

FL-SRST Cisco Survivable Remote Site Telephony License 1

PWR-3900-AC Cisco 3925/3945 AC Power Supply 1

PWR-3900-AC/2 Cisco 3925/3945 AC Power Supply (Secondary PS) 1

CAB-AC AC Power Cord (North America) C13 NEMA 5-15P 2.1m 2

C3900-SPE100/K9 Cisco Services Performance Engine 100 for Cisco 3925 ISR 1

FL-CUBEE-25 Unified Border Element Enterprise License - 25 sessions 1

PI-MSE-PRMO-INSRT Insert Packout - PI-MSE 1

SL-39-IPB-K9 IP Base License for Cisco 3925/3945 1

SL-39-UC-K9 Unified Communication License for Cisco 3900 Series 1

3900-FANASSY Cisco 3925/3945 Fan Assembly (Bezel included) 1

HWIC-BLANK Blank faceplate for HWIC slot on Cisco ISR 4

ISR-CCP-EXP Cisco Config Pro Express on Router Flash 1

Appendix

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Appendix


MEM-3900-1GB-DEF 1GB DRAM (512MB+512MB) for Cisco 3925/3945 ISR (Default) 1

MEM-CF-256MB 256MB Compact Flash for Cisco 1900 2900 3900 ISR 1

PVDM3-64 64-channel high-density voice and video DSP module 1

SM-D-BLANK Blank faceplate for DW slot on Cisco 2951 and 3925 1

SM-S-BLANK Removable faceplate for SM slot on Cisco 290039004400 ISR 2


C2951-VSEC/K9 Cisco 2951 Voice Sec. Bundle PVDM3-32 UC&SEC Lic FL-CUBE10 2

CON-SNTP-2951VSEC SMARTNET 24X7X4 Cisco 2951 Voice Sec. Bundle UC and SEC 2

FL-CUBEE-5 Unified Border Element Enterprise License - 5 sessions 4

PI-MSE-PRMO-INSRT Insert Packout - PI-MSE 2

SL-29-IPB-K9 IP Base License for Cisco 2901-2951 2

SL-29-UC-K9 Unified Communication License for Cisco 2901-2951 2

HWIC-BLANK Blank faceplate for HWIC slot on Cisco ISR 6

ISR-CCP-EXP Cisco Config Pro Express on Router Flash 2

MEM-2951-512MB-DEF 512MB DRAM (1 512MB DIMM) for Cisco 2951 ISR (Default) 2

MEM-CF-256MB 256MB Compact Flash for Cisco 1900 2900 3900 ISR 2

PVDM3-32 32-channel high-density voice and video DSP module 2

SL-29-SEC-K9 Security License for Cisco 2901-2951 2

SM-S-BLANK Removable faceplate for SM slot on Cisco 290039004400 ISR 4

PWR-2921-51-AC Cisco 2921/2951 AC Power Supply 2

S2951UK9-15303M Cisco 2951 IOS UNIVERSAL 2

FL-SRST Cisco Survivable Remote Site Telephony License 2

FL-CME-SRST-25 Communication Manager Express or SRST - 25 seat license 2

CAB-AC AC Power Cord (North America) C13 NEMA 5-15P 2.1m 2

VIC2-2FXO Two-port Voice Interface Card - FXO (Universal) 2

Licensing

Cisco BE 6000 & User Licenses


R-CBE6K-K9 Cisco Business Edition 6000-Electronic SW Delivery-Top Level 1

CON-ESW-RCBE6KK ESSENTIAL SW Cisco Business Editi 1

UCM-10X-UWLSTD BE6K UCM 10X CUWL BE Users - Single Fulfillment 250

UCSS-U-6KUWLBE-1-1 BE6K UCSS for CUWL-BE User - 1 Year - 1 User 250

CON-ESW-UCMUWLST ESSENTIAL SW BE6K UCM 10X CUWL BE 250

UCXN-10X-SCPORTS BE6K - Unity Connection 10x - VM Speech Connect Ports 2

UCXN-10X-UWLSTD BE6K - Unity Connection 10x - VM UWL Standard License 250

WBX-IM1-NH-UWL Included WebEx Messenger Users ( 1 Year Term) 250

WEBEX-UWL-BE-PAK WebEx PAK - CUWL BE 1

BE6K-PAK Cisco Business Edition 6000 - PAK - Single Fulfillment 1

BE6K-SW-10.X Cisco Business Edition 6000 - Software Version 10.X 1

BE6K-START-UWL25 BE 6000 - User License Starter Bundle with 25 UWL Licenses 1

BE6K-UWL-STD Cisco Business Edition 6000 - Workspace License Standard 225

Appendix

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Appendix


JAB-ADR-CLNT-UWL Jabber for Android CUWL Only 75

JAB-IPH-CLNT-UWL Jabber for iPhone CUWL Only 75

JAB8-MAC-CLNT-UWL Jabber for Mac 8.x for CUWL Only 250

JAB9-DSK-UWL Jabber for Desktop 9.x for CUWL Only 250

JAB9-IPAD-UWL Cisco Jabber for iPad 250

CCX-10-5E CCX 10 Enhanced 5 seat Promo Bundle 1

BE6K-UXL-START BE6K Starter Pack - Single Fulfillment Enforcement 1

CCX-10-E-SVR-LIC CCX 10.0 ENH Server License 1

CCX-10-N-E-LIC CCX 10.0 ENH Seat Qty 1 LICENSE ONLY 5

UCSS-U-CCX-E-1-1 UCSS for CCX ENH - 1 user One Year Sub 5

CON-ESW-CCX10NEL ESSENTIAL SW CCX 10.0 ENH Seat Qty 1 LICENSE ONLY 5

CCX-10-PAK CCX 10.0 autoexpanded PAK 1

IPAD-UWL-RTU Jabber for iPad Right to Use Certificate 1

JAB-ADR-RTU Jabber for Android Right to Use 1

JAB-IPH-RTU Jabber for iPhone Right to Use 1

JAB8-MAC-UWL-RTU Jabber for MAC Right to Use Certificate 1

JAB9-DSK-UWL-RTU Jabber for Desktop Right to Use Certificate 1

PC-10X-STANDARD-K9 Prime Collaboration Standard 10.x 1

Cisco Contact Center Express High Availability License


CCX-10-ADD-K9 CCX 10.0 Add-on Licenses 1

CON-ESW-CCX10AK9 ESSENTIAL SW CCX 10.0 Add-on Licenses 1

CCX-10-EHA-LIC CCX 10.0 ENH HA LICENSE ONLY 1

CCX-10-PAK CCX 10.0 autoexpanded PAK 1

Cisco BE 6000 Expressway Licenses


R-CBE6K-K9 Cisco Business Edition 6000-Electronic SW Delivery-Top Level 2

CON-ESW-RCBE6KK ESSENTIAL SW Cisco Business Editi 2

LIC-EXP-GW Enable GW Feature (H323-SIP) 4

LIC-EXP-SERIES Enable Expressway Series Feature Set 4

BE6K-SW-10.X Cisco Business Edition 6000 - Software Version 10.X 2

EXPWY-VE-C-K9 Cisco Expressway-C Server Virtual Edition 2

CON-ESW-EXPWYVEC ESSENTIAL SW Cisco Expressway-C S 2

EXPWY-VE-E-K9 Cisco Expressway-E Server Virtual Edition 2

CON-ESW-EXPWYVEE ESSENTIAL SW Cisco Expressway-E Server Virtual Editi 2

SW-EXP-8.X-K9 Software Image for Expressway with Encryption Version X8 2

LIC-EXP-AN Enable Advanced Networking Option 2

LIC-EXP-E Enable Expressway-E Feature Set 2

LIC-EXP-E-PAK Expressway Series Expressway-E PAK 2

LIC-EXP-TURN Enable TURN Relay Option 2

LIC-SW-EXP-K9 License Key Software Encrypted 4

Appendix

page 32

Appendix


BE6K-PAK Cisco Business Edition 6000 - PAK - Single Fulfillment 2

Cisco Unified IP Phones


CP-7821-K9= Cisco UC Phone 7821 228

CON-SNT-CP7821K9 SMARTNET 8X5XNBD Cisco UP Phone 7821 228


CP-6901-C-K9= Cisco UC Phone 6901 Charcoal Standard handset 25

CON-SNT-6901CHST SMARTNET 8X5XNBD Cisco Unified IP Phone 6901 CharcoalST 25


CP-8831-K9= Cisco Unified IP Conference Phone 8831 base and controller 3

CON-SNT-CP8831K9 SMARTNET 8X5XNBD Cisco 8831 IP Confer Phone w/ controller 3

Americas HeadquartersCisco Systems, Inc.San Jose, CA

Asia Pacific HeadquartersCisco Systems (USA) Pte. Ltd.Singapore

Europe HeadquartersCisco Systems International BV Amsterdam,The Netherlands

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.

ALL DESIGNS, SPECIFICATIONS, STATEMENTS, INFORMATION, AND RECOMMENDATIONS (COLLECTIVELY, “DESIGNS”) IN THIS MANUAL ARE PRESENTED “AS IS,” WITH ALL FAULTS. CISCO AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THE DESIGNS, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE DESIGNS ARE SUBJECT TO CHANGE WITHOUT NOTICE. USERS ARE SOLELY RESPONSIBLE FOR THEIR APPLICATION OF THE DESIGNS. THE DESIGNS DO NOT CONSTITUTE THE TECHNICAL OR OTHER PROFESSIONAL ADVICE OF CISCO, ITS SUPPLIERS OR PARTNERS. USERS SHOULD CONSULT THEIR OWN TECHNICAL ADVISORS BEFORE IMPLEMENTING THE DESIGNS. RESULTS MAY VARY DEPENDING ON FACTORS NOT TESTED BY CISCO.

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

© 2014 Cisco Systems, Inc. All rights reserved. (031314)

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

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Cisco Preferred Architecture for Midmarket VoiceCisco Preferred Architecture for Midmarket Voice ... (Cisco Unified CM) ... such as wireless controllers andus.comstor.com/documents/51312/cisco_cpa_voice.pdf