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7/22/2019 Chapter 11 - Test Bank.doc
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Chapter 11 - Performance Measurement in Decentralized Organizations
QuestionType D
ifficulty
LO1:ROI
LO2:Residualincome
LO3:Operatingperfo
rmancemeasures
LO4:Balancedscore
card
Otertopics
!rofessional"#am$
dapted
ID Origin %&$'%!$ origin
1 T/F E x x 3/e: 11-9 Authors
2 T/F H x x 5/e: 11-8 Authors
3 T/F M x 4/e: 11-658 Authors
4 T/F M x New, 1/31/95,E E.N.
5 T/F E x 4/e: 11-657 Authors
6 T/F M x 8/e:AT12-23 !"#$% &e'es
7 T/F M x 11/26/97,E E.N.
8 T/F M x 11/26/97,( E.N.
9 T/F E x 11/26/97,M E.N.1) T/F E x 1/e: 11-6 Authors
11 T/F M x 3/e: 11-2 Authors
12*o+etu"
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M/* E x 3/e: 11-2 Authors
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M/* M x 5/e: 11-23 Authors
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M/* M x 5/e: 11-29 Authors16 *o+etu" E x 5/e: 11-53 Authors
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M/*
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22 M/* M x 11/e: AT 12-41 0"+%r" ("+
23 M/* M x 5/e: 11-16 Authors
24 M/* H x 3/e: 11-6 Authors
25 M/* H x 2/e: 1)-3 Authors
26 M/* E x 11/e: AT 12-32 0"+%r" ("+
27 M/* E x9/29/2))4 Mut$ M*E4 E.N.
28 M/* E x9/29/2))4 Mut$ M*F4 E.N.
29 M/* H x x 4/e: 11-672 Authors
3) M/* E x9/14/2))4 0$+e M*AH4 E.N.
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34 M/* E x9/14/2))4 0$+e M*A4 E.N.
35 M/* E x9/14/2))4 0$+e M*AF4 E.N.
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Chapter 11 - Performance Measurement in Decentralized Organizations
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92 roe E x9/15/2))4 roe4 E.N.
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Chapter 11
Performance Measurement in Decentralized Organizations
True / False Questions
1. Residual income is superior to return on inestment as a means of measuring performance!ecause it encourages managers to ma"e inestment decisions that are more consistent #iththe interests of the compan$ as a #hole.%rue &alse
2. Residual income e'uals aerage operating assets multiplied !$ the difference !et#een thereturn on inestment and the minimum re'uired rate of return.%rue &alse
3. Consider a compan$ that has onl$ aria!le costs. (ll other things the same) an increase inunit sales #ill result in no change in the return on inestment.%rue &alse
4. %he use of return on inestment as a performance measure ma$ lead managers to ma"edecisions that are not in the !est interests of the compan$ as a #hole.
%rue &alse
*. Residual income is the net operating income that an inestment center earns a!oe theminimum re'uired return on the inestment in operating assets.%rue &alse
+. Residual income should not !e used to ealuate a cost center.
%rue &alse
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Chapter 11 - Performance Measurement in Decentralized Organizations
,. %he performance measures on a !alanced scorecard tend to fall into four groups financialmeasures) customer measures) internal !usiness process measures) and eternal !usinessprocess measures.%rue &alse
/. ( !alanced scorecard should contain eer$ performance measure that can !e epected toinfluence a compan$0s profits.%rue &alse
. %he performance measures on an indiidual0s scorecard should not !e oerl$ influenced !$actions ta"en !$ others in the compan$ or !$ eents that are outside of the indiidual0s
control.%rue &alse
1. Managers of cost centers are ealuated according to the profits #hich their departmentsare a!le to generate.%rue &alse
11. f epenses eceed reenues in a department) then it #ould !e considered a cost center.%rue &alse
Multiple Choice Questions
12. Residual income is a !etter measure for performance ealuation of an inestment centermanager than return on inestment !ecause(. the pro!lems associated #ith measuring the asset !ase are eliminated.
. desira!le inestment decisions #ill not !e re5ected !$ diisions that alread$ hae a highRO.C. onl$ the gross !oo" alue of assets needs to !e calculated.D. returns do not increase as assets are depreciated.
11-*
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Chapter 11 - Performance Measurement in Decentralized Organizations
13. %urnoer is computed !$ diiding aerage operating assets into(. inested capital.. total assets.C. net operating income.
D. sales.
14. 6hich of the follo#ing statements proide7s8 an argument in faor of including onl$ aplant0s net !oo" alue rather than gross !oo" alue as part of operating assets in the ROcomputation9. :et !oo" alue is consistent #ith ho# plant and e'uipment items are reported on a !alancesheet.. :et !oo" alue is consistent #ith the computation of net operating income) #hich includesdepreciation as an operating epense.
. :et !oo" alue allo#s RO to decrease oer time as assets get older.(. Onl$ .. Onl$ .C. Onl$ and .D. Onl$ and .
1*. n computing the margin in a RO anal$sis) #hich of the follo#ing is used9(. ;ales in the denominator. :et operating income in the denominator
C. (erage operating assets in the denominatorD. Residual income in the denominator
1+. 6hich of the follo#ing is not an operating asset9(. Cash. nentor$C. Plant e'uipmentD. Common stoc"
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Chapter 11 - Performance Measurement in Decentralized Organizations
1,. n determining the dollar amount to use for operating assets in the return on inestment7RO8 calculation) companies #ill generall$ use either net !oo" alue or gross cost of theassets. 6hich of the follo#ing is an argument for the use of net !oo" alue rather than grosscost9
(. t is consistent #ith ho# assets are reported on the !alance sheet.. t eliminates the depreciation method as a factor in RO calculations.C. t encourages the replacement of old) #orn-out e'uipment.D. (ll of the a!oe.
1/. 6hich of the follo#ing #ill not result in an increase in the residual income) assumingother factors remain constant9(. (n increase in sales.. (n increase in the minimum re'uired rate of return.
C. ( decrease in epenses.D. ( decrease in operating assets.
1. (ll other things the same) #hich of the follo#ing #ould increase residual income9(. ncrease in aerage operating assets.. Decrease in aerage operating assets.C. ncrease in minimum re'uired return.D. Decrease in net operating income.
2. 6hich of the follo#ing three statements are correct9. ( profit center has control oer !oth cost and reenue.. (n inestment center has control oer inested funds) !ut not oer costs and reenue.. ( cost center has no control oer sales.(. Onl$ . Onl$ C. Onl$ and D. Onl$ and
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Chapter 11 - Performance Measurement in Decentralized Organizations
21. %he purpose of the Data Processing Department of &alena Corporation is to assist thearious departments of the corporation #ith their information needs free of charge. %he DataProcessing Department #ould !est !e ealuated as a(. cost center.
. reenue center.C. profit center.D. inestment center.
22. (erage operating assets are
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2*. Reed Compan$0s sales last $ear totaled
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2. Diision had an RO last $ear of 1*=. %he diision0s minimum re'uired rate of return is1=. f the diision0s aerage operating assets last $ear #ere
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32. oster Corporation "eeps careful trac" of the time re'uired to fill orders. %he timesrecorded for a particular order appear !elo#
%he throughput time #as(. /. hours. 1/ hoursC. 4.* hoursD. 22.* hours
33. otelho Corporation "eeps careful trac" of the time re'uired to fill orders. Dataconcerning a particular order appear !elo#
%he delier$ c$cle time #as(. 33.1 hours
. 3., hoursC. 12.+ hoursD. 3. hours
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34. :iemiec Corporation "eeps careful trac" of the time re'uired to fill orders. %he timesrecorded for a particular order appear !elo#
%he manufacturing c$cle efficienc$ 7MC8 #as closest to(. .2. .+C. .12D. .+
3*. Mordue Corporation "eeps careful trac" of the time re'uired to fill orders. Dataconcerning a particular order appear !elo#
%he manufacturing c$cle efficienc$ 7MC8 #as closest to(. .1*. .*3
C. .*D. .1+
(ide ndustries is a diision of a ma5or corporation. Data concerning the most recent $earappears !elo#
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Chapter 11 - Performance Measurement in Decentralized Organizations
3+. %he diision0s margin is closest to(. 21./=. *.=C. 23.=
D. 2/.=
3,. %he diision0s turnoer is closest to(. 2.. 4.3*C. .22D. 3.*,
3/. %he diision0s return on inestment 7RO8 is closest to(. 4.1=. 21.,*=C. 1,.=D. 1.1=
%he Reed Diision reports the follo#ing operating data for the past t#o $ears
%he return on inestment at Reed #as eactl$ the same in Eear 1 and Eear 2.
3. %he margin in Eear 2 #as(. 4/=
. 32=C. 2=D. 1=
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4. ;ales in Eear 2 amounted to(.
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Chapter 11 - Performance Measurement in Decentralized Organizations
4*. %he diision0s return on inestment 7RO8 is closest to(. 1.=. 1+.+=C. 1.+=
D. *.,=
%he 6est Diision of ;he"archi Corporation had aerage operating assets of
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4. 6hat #as the Consumer Products Diision0s residual income in March9(. -
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Chapter 11 - Performance Measurement in Decentralized Organizations
Operating data from %indall Compan$ for last $ear follo#s
*3. %he aerage operating assets amounted to(.
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*+. ;ales in Eear 1 amounted to(.
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Chapter 11 - Performance Measurement in Decentralized Organizations
+. o# man$ units must ;outh sell each $ear to hae an RO of 1+=9(. 24). 1)3)C. *2)
D. +*)
+1. f ;outh #ants a residual income of
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Chapter 11 - Performance Measurement in Decentralized Organizations
+4. %he minimum re'uired rate of return in Eear 1 #as(. 1/=. 1,=C. 1+=
D. 1*=
Dic"onson Products is a diision of a ma5or corporation. %he follo#ing data are for the last$ear of operations
+*. %he diision0s margin is closest to(. 2+.4=. 1.=C. 2.4=D. 24.=
++. %he diision0s turnoer is closest to
(. 3.,/. 41.+,C. 4.1+D. .1
+,. %he diision0s return on inestment 7RO8 is closest to(. .2=. 41.+=C. 1.=
D. 1.=
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+/. %he diision0s residual income is closest to(.
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,2. %he diision0s residual income is closest to(.
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Chapter 11 - Performance Measurement in Decentralized Organizations
art Manufacturing operates an automated steel fa!rication process. &or one operation) arthas found that 4*= of the total throughput 7manufacturing c$cle8 time is spent on non-alue-added actiities. Delier$ c$cle time is 12 hours) #aiting time during the production processis 3 hours) 'ueue time prior to starting the production process is 2 hours) and inspection time
is 1.2 hours.
,+. %he manufacturing c$cle efficienc$ 7MC8 for this operation is(. **=. 4*=C. +.+ hoursD. *.4 hours
,,. 6hat is the moe time recorded for the operation9(. 1.* hours. +.* hoursC. *./ hoursD. ./* hours
,/. 6hat is the throughput 7manufacturing c$cle8 time for the operation9(. 12. hours
. . hoursC. 1. hoursD. *./ hours
;affer Corporation "eeps careful trac" of the time re'uired to fill orders. Data concerning aparticular order appear !elo#
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Chapter 11 - Performance Measurement in Decentralized Organizations
,. %he throughput time #as(. .3 hours. 4. hoursC. 3. hours
D. 2+ hours
/. %he manufacturing c$cle efficienc$ 7MC8 #as closest to(. .1,. .*C. .43D. .1
/1. %he delier$ c$cle time #as(. ,.* hours. 2.1 hoursC. 3. hoursD. 3.1 hours
Essay Questions
/2. eae$ &a!rication is a diision of a ma5or corporation. >ast $ear the diision had totalsales of
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/3. Bilde ndustries is a diision of a ma5or corporation. >ast $ear the diision had total salesof
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/*. &inancial data for 6indsor) nc. for last $ear appear !elo#
%he compan$ paid diidends of
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/+. c"els 6ares is a diision of a ma5or corporation. %he follo#ing data are for the latest$ear of operations
Re'uireda. 6hat is the diision0s margin9!. 6hat is the diision0s turnoer9c. 6hat is the diision0s return on inestment 7RO89d. 6hat is the diision0s residual income9
/,. les ndustries is a diision of a ma5or corporation. %he follo#ing data are for the latest$ear of operations
Re'uired6hat is the diision0s residual income9
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Chapter 11 - Performance Measurement in Decentralized Organizations
//. %he Cas"et Diision of Rosencranz Corporation had aerage operating assets of
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Chapter 11 - Performance Measurement in Decentralized Organizations
. Aaster Corporation0s management "eeps trac" of the time it ta"es to process orders. Duringthe most recent month) the follo#ing aerage times #ere recorded per order
Re'uireda. Compute the throughput time.!. Compute the manufacturing c$cle efficienc$ 7MC8.c. 6hat percentage of the production time is spent in non-alue-added actiities9d. Compute the delier$ c$cle time.
1. During the most recent month at Coggan Corporation) 'ueue time #as *.3 da$s)inspection time #as .* da$) process time #as 1. da$s) #ait time #as 4.* da$s) and moetime #as .* da$.Re'uireda. Compute the throughput time.
!. Compute the manufacturing c$cle efficienc$ 7MC8.c. 6hat percentage of the production time is spent in non-alue-added actiities9d. Compute the delier$ c$cle time.
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2. Dur"ee Corporation "eeps careful trac" of the time re'uired to fill orders. %he timesre'uired for a particular order appear !elo#
Re'uireda. Determine the throughput time. ;ho# $our #or"G!. Determine the manufacturing c$cle efficienc$ 7MC8. ;ho# $our #or"Gc. Determine the delier$ c$cle time. ;ho# $our #or"G
3. 6altner Corporation0s management reports that its aerage delier$ c$cle time is 2.da$s) its aerage throughput time is ,.* da$s) its manufacturing c$cle efficienc$ 7MC8 is.32) its aerage moe time is .2 da$) and its aerage 'ueue time is 4. da$s.Re'uireda. 6hat is the #ait time9!. 6hat is the process time9
c. 6hat is the inspection time9
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Chapter 11 Performance Measurement in Decentralized Organizations (ns#erHe$
True / False Questions
1. Residual income is superior to return on inestment as a means of measuring performance!ecause it encourages managers to ma"e inestment decisions that are more consistent #iththe interests of the compan$ as a #hole.T!E
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: no!le"ge
#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I
#earning $%&ective: ()/ Com*ute resi"ual income an" un"erstan" its strengths an" !eaknesses
#evel: 0as1
2. Residual income e'uals aerage operating assets multiplied !$ the difference !et#een thereturn on inestment and the minimum re'uired rate of return.T!E
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: Com*rehension
#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I
#earning $%&ective: ()/ Com*ute resi"ual income an" un"erstan" its strengths an" !eaknesses
#evel: 2ar"
3. Consider a compan$ that has onl$ aria!le costs. (ll other things the same) an increase inunit sales #ill result in no change in the return on inestment.F"#$E
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: Com*rehension#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I
#evel: Me"ium
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Chapter 11 - Performance Measurement in Decentralized Organizations
4. %he use of return on inestment as a performance measure ma$ lead managers to ma"edecisions that are not in the !est interests of the compan$ as a #hole.T!E
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: Com*rehension#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I
#evel: Me"ium
*. Residual income is the net operating income that an inestment center earns a!oe theminimum re'uired return on the inestment in operating assets.T!E
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: no!le"ge
#earning $%&ective: ()/ Com*ute resi"ual income an" un"erstan" its strengths an" !eaknesses#evel: 0as1
+. Residual income should not !e used to ealuate a cost center.T!E
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: Com*rehension
#earning $%&ective: ()/ Com*ute resi"ual income an" un"erstan" its strengths an" !eaknesses
#evel: Me"ium
,. %he performance measures on a !alanced scorecard tend to fall into four groups financialmeasures) customer measures) internal !usiness process measures) and eternal !usinessprocess measures.F"#$E
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: Com*rehension
#earning $%&ective: ()3 4n"erstan" ho! to construct an" use a %alance" scorecar"
#evel: Me"ium
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Chapter 11 - Performance Measurement in Decentralized Organizations
/. ( !alanced scorecard should contain eer$ performance measure that can !e epected toinfluence a compan$0s profits.F"#$E
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: Com*rehension#earning $%&ective: ()3 4n"erstan" ho! to construct an" use a %alance" scorecar"
#evel: Me"ium
. %he performance measures on an indiidual0s scorecard should not !e oerl$ influenced !$actions ta"en !$ others in the compan$ or !$ eents that are outside of the indiidual0scontrol.T!E
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: no!le"ge#earning $%&ective: ()3 4n"erstan" ho! to construct an" use a %alance" scorecar"
#evel: 0as1
1. Managers of cost centers are ealuated according to the profits #hich their departmentsare a!le to generate.
F"#$E
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: no!le"ge
#earning $%&ective: $ther to*ics#evel: 0as1
11. f epenses eceed reenues in a department) then it #ould !e considered a cost center.F"#$E
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: Com*rehension
#earning $%&ective: $ther to*ics
#evel: Me"ium
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Multiple Choice Questions
12. Residual income is a !etter measure for performance ealuation of an inestment center
manager than return on inestment !ecause(.the pro!lems associated #ith measuring the asset !ase are eliminated.%&desira!le inestment decisions #ill not !e re5ected !$ diisions that alread$ hae a highRO.C.onl$ the gross !oo" alue of assets needs to !e calculated.D.returns do not increase as assets are depreciated.
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: Com*rehension
#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I#earning $%&ective: ()/ Com*ute resi"ual income an" un"erstan" its strengths an" !eaknesses
#evel: Me"ium
Source: CMA5 a"a*te"
13. %urnoer is computed !$ diiding aerage operating assets into(.inested capital..total assets.C.net operating income.D&sales.
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: no!le"ge#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I
#evel: 0as1
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14. 6hich of the follo#ing statements proide7s8 an argument in faor of including onl$ aplant0s net !oo" alue rather than gross !oo" alue as part of operating assets in the ROcomputation9. :et !oo" alue is consistent #ith ho# plant and e'uipment items are reported on a !alance
sheet.. :et !oo" alue is consistent #ith the computation of net operating income) #hich includesdepreciation as an operating epense.. :et !oo" alue allo#s RO to decrease oer time as assets get older.(.Onl$ ..Onl$ .C&Onl$ and .D.Onl$ and .
AACSB: Reflective Thinking
AICPA BB: Critical ThinkingAICPA FN: Measurement
Bloom's: Com*rehension
#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I#evel: Me"ium
1*. n computing the margin in a RO anal$sis) #hich of the follo#ing is used9"&;ales in the denominator.:et operating income in the denominatorC.(erage operating assets in the denominatorD.Residual income in the denominator
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: Com*rehension
#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I
#evel: Me"ium
11-3*
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Chapter 11 - Performance Measurement in Decentralized Organizations
1+. 6hich of the follo#ing is not an operating asset9(.Cash.nentor$C.Plant e'uipment
D&Common stoc"
AACSB: Reflective ThinkingAICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: no!le"ge
#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I
#evel: 0as1
1,. n determining the dollar amount to use for operating assets in the return on inestment7RO8 calculation) companies #ill generall$ use either net !oo" alue or gross cost of the
assets. 6hich of the follo#ing is an argument for the use of net !oo" alue rather than grosscost9(.t is consistent #ith ho# assets are reported on the !alance sheet..t eliminates the depreciation method as a factor in RO calculations.C.t encourages the replacement of old) #orn-out e'uipment.D&(ll of the a!oe.
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: Com*rehension#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I
#evel: Me"ium
1/. 6hich of the follo#ing #ill not result in an increase in the residual income) assumingother factors remain constant9(.(n increase in sales.%&(n increase in the minimum re'uired rate of return.C.( decrease in epenses.D.( decrease in operating assets.
AACSB: Reflective ThinkingAICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: Com*rehension
#earning $%&ective: ()/ Com*ute resi"ual income an" un"erstan" its strengths an" !eaknesses
#evel: Me"ium
11-3+
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Chapter 11 - Performance Measurement in Decentralized Organizations
1. (ll other things the same) #hich of the follo#ing #ould increase residual income9(.ncrease in aerage operating assets.%&Decrease in aerage operating assets.C.ncrease in minimum re'uired return.
D.Decrease in net operating income.
AACSB: Reflective ThinkingAICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: Com*rehension
#earning $%&ective: ()/ Com*ute resi"ual income an" un"erstan" its strengths an" !eaknesses
#evel: Me"ium
2. 6hich of the follo#ing three statements are correct9. ( profit center has control oer !oth cost and reenue.
. (n inestment center has control oer inested funds) !ut not oer costs and reenue.. ( cost center has no control oer sales.(.Onl$ .Onl$ C&Onl$ and D.Onl$ and
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: Com*rehension#earning $%&ective: $ther to*ics
#evel: Me"ium
21. %he purpose of the Data Processing Department of &alena Corporation is to assist thearious departments of the corporation #ith their information needs free of charge. %he DataProcessing Department #ould !est !e ealuated as a"&cost center..reenue center.C.profit center.D.inestment center.
AACSB: Reflective Thinking
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: no!le"ge
#earning $%&ective: $ther to*ics#evel: 0as1
11-3,
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Chapter 11 - Performance Measurement in Decentralized Organizations
22. (erage operating assets are
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24. ;ales and aerage operating assets for Compan$ P and Compan$ ? are gien !elo#
6hat is the margin that each compan$ #ill hae to earn in order to generate a return oninestment of 2=9(.12= and 1+=.*= and 1=C&/= and 4=D.2.*= and *=
Compan$ P
%urnoer I ;ales (erage operating assets I
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Chapter 11 - Performance Measurement in Decentralized Organizations
2*. Reed Compan$0s sales last $ear totaled
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2,. ;oder'uist Corporation uses residual income to ealuate the performance of its diisions.%he compan$0s minimum re'uired rate of return is 11=. n (pril) the Commercial ProductsDiision had aerage operating assets of
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2. Diision had an RO last $ear of 1*=. %he diision0s minimum re'uired rate of return is1=. f the diision0s aerage operating assets last $ear #ere
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3. Barnic" Corporation "eeps careful trac" of the time re'uired to fill orders. %he timesrecorded for a particular order appear !elo#
%he delier$ c$cle time #as(.3.* hours./., hoursC.34. hoursD&3+.1 hours
%hroughput time I Process time J nspection time J Moe time J ?ueue timeI . hours J .3 hours J 3.* hours J *.2 hours I . hoursDelier$ c$cle time I 6ait time J %hroughput timeI 2+.2 hours J . hours I 3+.1 hours
AACSB: Anal1tic
AICPA BB: Critical ThinkingAICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 0as1
11-43
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31. Balanis Corporation "eeps careful trac" of the time re'uired to fill orders. Dataconcerning a particular order appear !elo#
%he throughput time #as(.3/./ hours.33.4 hoursC&14.1 hoursD.*.4 hours
%hroughput time I Process time J nspection time J Moe time J ?ueue timeI 1.4 hours J .4 hours J 3.+ hours J /., hours I 14.1 hours
AACSB: Anal1tic
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: A**lication#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 0as1
11-44
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32. oster Corporation "eeps careful trac" of the time re'uired to fill orders. %he timesrecorded for a particular order appear !elo#
%he throughput time #as"&/. hours.1/ hoursC.4.* hoursD.22.* hours
%hroughput time I Process time J nspection time J Moe time J ?ueue timeI 1.2 hours J .4 hours J 2. hours J 4.4 hours I /. hours
AACSB: Anal1tic
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,#evel: 0as1
11-4*
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33. otelho Corporation "eeps careful trac" of the time re'uired to fill orders. Dataconcerning a particular order appear !elo#
%he delier$ c$cle time #as"&33.1 hours.3., hoursC.12.+ hoursD.3. hours
%hroughput time I Process time J nspection time J Moe time J ?ueue timeI 1. hours J .3 hours J 3., hours J /. hours I 14./ hoursDelier$ c$cle time I 6ait time J %hroughput timeI 1/.3 hours J 14./ hours I 33.1 hours
AACSB: Anal1tic
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 0as1
11-4+
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34. :iemiec Corporation "eeps careful trac" of the time re'uired to fill orders. %he timesrecorded for a particular order appear !elo#
%he manufacturing c$cle efficienc$ 7MC8 #as closest to(..2..+C&.12D..+
%hroughput time I Process time J nspection time J Moe time J ?ueue timeI 1.* hours J .2 hours J 2.+ hours J /.* hours I 12./ hours
MC I Kalue-added time 7Process time8 %hroughput 7manufacturing c$cle8 time
I 1.* hours 12./ hours I .12
AACSB: Anal1tic
AICPA BB: Critical ThinkingAICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 0as1
11-4,
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Chapter 11 - Performance Measurement in Decentralized Organizations
3*. Mordue Corporation "eeps careful trac" of the time re'uired to fill orders. Dataconcerning a particular order appear !elo#
%he manufacturing c$cle efficienc$ 7MC8 #as closest to(..1*..*3C..*D&.1+
%hroughput time I Process time J nspection time J Moe time J ?ueue timeI 1., hours J .1 hours J 2.4 hours J +., hours I 1. hours
MC I Kalue-added time 7Process time8 %hroughput 7manufacturing c$cle8 time
I 1., hours 1. hours I .1+
AACSB: Anal1tic
AICPA BB: Critical ThinkingAICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 0as1
(ide ndustries is a diision of a ma5or corporation. Data concerning the most recent $earappears !elo#
11-4/
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3+. %he diision0s margin is closest to(.21./=%&*.=C.23.=
D.2/.=
Margin I :et operating income ;ales I
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3/. %he diision0s return on inestment 7RO8 is closest to(.4.1=%&21.,*=C.1,.=
D.1.1=
RO I :et operating income (erage operating assets I
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3. %he margin in Eear 2 #as(.4/=.32=C&2=
D.1=
RO in Eear 1
RO I Margin %urnoer I 1+= 2.* I 4=
$ assumption) the RO is the same in Eear 2 as in Eear 1. %herefore) in Eear 2
RO I Margin %urnoer
4= I Margin 2
Margin I 4= 2 I 2=
AACSB: Anal1ticAICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: A**lication
#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I
#evel: 2ar"
4. ;ales in Eear 2 amounted to(.
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Chapter 11 - Performance Measurement in Decentralized Organizations
41. (erage operating assets in Eear 1 #ere(.
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43. %he diision0s margin is closest to(.3.,=.4,.+=C&,.=
D.1.=
Margin I :et operating income ;ales
I
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Chapter 11 - Performance Measurement in Decentralized Organizations
4*. %he diision0s return on inestment 7RO8 is closest to"&1.=.1+.+=C.1.+=
D.*.,=
RO I :et operating income (erage operating assets
I
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Chapter 11 - Performance Measurement in Decentralized Organizations
4. 6hat #as the Consumer Products Diision0s residual income in March9"&-
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Chapter 11 - Performance Measurement in Decentralized Organizations
*. Diision (0s sales are(.
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Chapter 11 - Performance Measurement in Decentralized Organizations
*2. Diision 0s aerage operating assets is(.
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Chapter 11 - Performance Measurement in Decentralized Organizations
*3. %he aerage operating assets amounted to"&
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Chapter 11 - Performance Measurement in Decentralized Organizations
**. %he margin used in RO calculations #as closest to(.1/.=%&/.=C.+.+,=
D.1*.=
RO I Margin %urnoer
Margin I RO %urnoer
I 12= 1.* I /=
AACSB: Anal1ticAICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I
#evel: 2ar"
%he ail$ Diision recorded operating data as follo#s for the past t#o $ears
ail$ Diision0s turnoer #as eactl$ the same in !oth Eear 1 and Eear 2.
11-+
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Chapter 11 - Performance Measurement in Decentralized Organizations
*+. ;ales in Eear 1 amounted to(.
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Chapter 11 - Performance Measurement in Decentralized Organizations
*/. %he margin in Eear 2 #as(.1/.,*=.2,.=C.22.*=
D&12.=
%urnoer in Eear 1 I RO in Eear 1 Margin in Eear 1 I 22.*= 1*= I 1.*
RO I Margin %urnoer
Margin in Eear 2 I RO in Eear 2 %urnoer in Eear 2
I RO in Eear 2 %urnoer in Eear 1
I 1/= 1.* I 12=
AACSB: Anal1tic
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: A**lication#earning $%&ective: () Com*ute return on investment +R$I, an" sho! ho! changes in sales- e.*enses- an" assets affect R$I
#evel: 2ar"
*. %he aerage operating assets in Eear 2 #ere(.
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Chapter 11 - Performance Measurement in Decentralized Organizations
%he follo#ing data are aaila!le for the ;outh Diision of Redride Products) nc. and thesingle product it ma"es
+. o# man$ units must ;outh sell each $ear to hae an RO of 1+=9(.24).1)3)C.*2)D&+*)
RO I :et operating income (erage operating assets
:et operating income I RO (erage operating assets
I 1+=
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Chapter 11 - Performance Measurement in Decentralized Organizations
+1. f ;outh #ants a residual income of
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Chapter 11 - Performance Measurement in Decentralized Organizations
+2. %he aerage operating assets for Eear 2 amounted to(.
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Chapter 11 - Performance Measurement in Decentralized Organizations
+4. %he minimum re'uired rate of return in Eear 1 #as(.1/=.1,=C&1+=
D.1*=
Margin I :et operating income ;ales
:et operating income I ;ales Margin
I
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+*. %he diision0s margin is closest to(.2+.4=.1.=C&2.4=
D.24.=
Margin I :et operating income ;ales
I
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Chapter 11 - Performance Measurement in Decentralized Organizations
+,. %he diision0s return on inestment 7RO8 is closest to(..2=.41.+=C&1.=
D.1.=
RO I :et operating income (erage operating assets
I
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Chapter 11 - Performance Measurement in Decentralized Organizations
+. %he diision0s margin is closest to(.2+.2=.23.*=C&2.,=
D.11.*=
Margin I :et operating income ;ales I
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Chapter 11 - Performance Measurement in Decentralized Organizations
,1. %he diision0s return on inestment 7RO8 is closest to(.4.=%&11.*=C..3=
D.2.2=
RO I :et operating income (erage operating assets
I
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Chapter 11 - Performance Measurement in Decentralized Organizations
,3. %he delier$ c$cle time #as(.2.1 hours%&3.+ hoursC./ hours
D.2., hours
%hroughput time I Process time J nspection time J Moe time J ?ueue timeI 1.4 hours J .1 hours J 2., hours J *.3 hours I .* hoursDelier$ c$cle time I 6ait time J %hroughput timeI 21.1 hours J .* hours I 3.+ hours
AACSB: Anal1tic
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,#evel: 0as1
,4. %he throughput time #as(.4.2 hours%&.* hoursC.3.+ hoursD.2+.4 hours
%hroughput time I Process time J nspection time J Moe time J ?ueue time
I 1.4 hours J .1 hours J 2., hours J *.3 hours I .* hours
AACSB: Anal1tic
AICPA BB: Critical ThinkingAICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 0as1
11-,1
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Chapter 11 - Performance Measurement in Decentralized Organizations
,*. %he manufacturing c$cle efficienc$ 7MC8 #as closest to"&.1*..*C..4*
D..1/
%hroughput time I Process time J nspection time J Moe time J ?ueue timeI 1.4 hours J .1 hours J 2., hours J *.3 hours I .* hours
MC I Kalue-added time 7Process time8 %hroughput 7manufacturing c$cle8 time
I 1.4 hours .* hours I .1*
AACSB: Anal1tic
AICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,#evel: 0as1
art Manufacturing operates an automated steel fa!rication process. &or one operation) arthas found that 4*= of the total throughput 7manufacturing c$cle8 time is spent on non-alue-added actiities. Delier$ c$cle time is 12 hours) #aiting time during the production processis 3 hours) 'ueue time prior to starting the production process is 2 hours) and inspection timeis 1.2 hours.
,+. %he manufacturing c$cle efficienc$ 7MC8 for this operation is"&**=.4*=C.+.+ hoursD.*.4 hours
Percentage of time spent on non-alue-added actiities I 1= - MC4*= I 1= - MCMC I 1= - 4*= I **=
AACSB: Anal1tic
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: Me"ium
11-,2
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Chapter 11 - Performance Measurement in Decentralized Organizations
,,. 6hat is the moe time recorded for the operation9(.1.* hours.+.* hoursC.*./ hours
D&./* hours
Delier$ c$cle time I 6ait time J %hroughput time12 hours I 3 hours J %hroughput time%hroughput time I 12 hours - 3 hours I hoursPercentage of time spent on non-alue-added actiities I 1= - MC4*= I 1= - MCMC I 1= - 4*= I **=
MC I Kalue-added time 7Process time8 %hroughput 7manufacturing c$cle8 time
**= I Process time hours
Process time I hours **= I 4.* hours%hroughput time I Process time J nspection time J Moe time J ?ueue time. hours I 4.* hours J 1.2 hours J Moe time J 2. hoursMoe time I . hours - 74.* hours J 1.2 hours J 2. hours8I . hours - /.1* hours I ./* hours
AACSB: Anal1ticAICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 2ar"
,/. 6hat is the throughput 7manufacturing c$cle8 time for the operation9(.12. hours%&. hoursC.1. hoursD.*./ hours
Delier$ c$cle time I 6ait time J %hroughput time12 hours I 3 hours J %hroughput time
%hroughput time I 12 hours - 3 hours I hours
AACSB: Anal1tic
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 2ar"
11-,3
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;affer Corporation "eeps careful trac" of the time re'uired to fill orders. Data concerning aparticular order appear !elo#
,. %he throughput time #as"&.3 hours.4. hoursC.3. hoursD.2+ hours
%hroughput time I Process time J nspection time J Moe time J ?ueue timeI 1.+ hours J .2 hours J 3.1 hours J 4.4 hours I .3 hours
AACSB: Anal1tic
AICPA BB: Critical ThinkingAICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 0as1
/. %he manufacturing c$cle efficienc$ 7MC8 #as closest to"&.1,..*C..43D..1
MC I Kalue-added time 7Process time8 %hroughput 7manufacturing c$cle8 time
I 1.+ hours .3 hours I .1,
AACSB: Anal1tic
AICPA BB: Critical ThinkingAICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 0as1
11-,4
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/1. %he delier$ c$cle time #as(.,.* hours.2.1 hoursC&3. hours
D.3.1 hours
Delier$ c$cle time I 6ait time J %hroughput timeI 21.+ hours J .3 hours I 3. hours
AACSB: Anal1ticAICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 0as1
Essay Questions
/2. eae$ &a!rication is a diision of a ma5or corporation. >ast $ear the diision had totalsales of
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/3. Bilde ndustries is a diision of a ma5or corporation. >ast $ear the diision had total salesof
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Chapter 11 - Performance Measurement in Decentralized Organizations
/*. &inancial data for 6indsor) nc. for last $ear appear !elo#
%he compan$ paid diidends of
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Chapter 11 - Performance Measurement in Decentralized Organizations
a. Operating assets do not include inestments in other companies or in undeeloped land.
(erage operating assets I 7
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/+. c"els 6ares is a diision of a ma5or corporation. %he follo#ing data are for the latest$ear of operations
Re'uireda. 6hat is the diision0s margin9!. 6hat is the diision0s turnoer9c. 6hat is the diision0s return on inestment 7RO89d. 6hat is the diision0s residual income9
a. Margin I :et operating income ;ales I
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Chapter 11 - Performance Measurement in Decentralized Organizations
/,. les ndustries is a diision of a ma5or corporation. %he follo#ing data are for the latest$ear of operations
Re'uired6hat is the diision0s residual income9
Residual income I :et operating income - (erage operating assets Minimum re'uired rate
of return
I
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Chapter 11 - Performance Measurement in Decentralized Organizations
/. Madrazo Corporation uses residual income to ealuate the performance of its diisions.%he minimum re'uired rate of return for performance ealuation purposes is 1=. %he BamesDiision had aerage operating assets of
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. Aaster Corporation0s management "eeps trac" of the time it ta"es to process orders. Duringthe most recent month) the follo#ing aerage times #ere recorded per order
Re'uireda. Compute the throughput time.!. Compute the manufacturing c$cle efficienc$ 7MC8.c. 6hat percentage of the production time is spent in non-alue-added actiities9d. Compute the delier$ c$cle time.
a. %hroughput timeI Process time J nspection time J Moe time J ?ueue timeI 2.+ da$s J .2 da$s J .+ da$s J 3.2 da$s I +.+ da$s
!. MC I Kalue-added time 7Process time8 %hroughput time
I 2.+ da$s +.+ da$s I .3
c. Percentage of time spent on non-alue-added actiitiesI 1= - MC= I 1= - 3= I +1=d. Delier$ c$cle time I 6ait time J %hroughput timeI 1.+ da$s J +.+ da$s I 1,.2 da$s
AACSB: Anal1tic
AICPA BB: Critical ThinkingAICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,#evel: 0as1
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Chapter 11 - Performance Measurement in Decentralized Organizations
1. During the most recent month at Coggan Corporation) 'ueue time #as *.3 da$s)inspection time #as .* da$) process time #as 1. da$s) #ait time #as 4.* da$s) and moetime #as .* da$.Re'uired
a. Compute the throughput time.!. Compute the manufacturing c$cle efficienc$ 7MC8.c. 6hat percentage of the production time is spent in non-alue-added actiities9d. Compute the delier$ c$cle time.
a. %hroughput timeI Process time J nspection time J Moe time J ?ueue timeI 1. da$s J .* da$s J .* da$s J *.3 da$s I /.2 da$s
!. MC I Kalue-added time 7Process time8 %hroughput time
I 1. da$s /.2 da$s I .23
c. Percentage of time spent on non-alue-added actiities
I 1= - MC= I 1= - 23= I ,,=d. Delier$ c$cle time I 6ait time J %hroughput timeI 4.* da$s J /.2 da$s I 12., da$s
AACSB: Anal1tic
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: Me"ium
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Chapter 11 - Performance Measurement in Decentralized Organizations
2. Dur"ee Corporation "eeps careful trac" of the time re'uired to fill orders. %he timesre'uired for a particular order appear !elo#
Re'uireda. Determine the throughput time. ;ho# $our #or"G!. Determine the manufacturing c$cle efficienc$ 7MC8. ;ho# $our #or"Gc. Determine the delier$ c$cle time. ;ho# $our #or"G
a. %hroughput timeI Process time J nspection time J Moe time J ?ueue timeI . hours J .4 hours J 2.3 hours J 4.* hoursI /.1 hours!. MC I Kalue-added time%hroughput time
I . hours /.1 hours I .11
c. Delier$ c$cle time I 6ait time J %hroughput timeI 1., hours J /.1 hours I 1/./ hours
AACSB: Anal1tic
AICPA BB: Critical Thinking
AICPA FN: MeasurementBloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 0as1
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Chapter 11 - Performance Measurement in Decentralized Organizations
3. 6altner Corporation0s management reports that its aerage delier$ c$cle time is 2.da$s) its aerage throughput time is ,.* da$s) its manufacturing c$cle efficienc$ 7MC8 is.32) its aerage moe time is .2 da$) and its aerage 'ueue time is 4. da$s.Re'uired
a. 6hat is the #ait time9!. 6hat is the process time9c. 6hat is the inspection time9
a. Delier$ c$cle time I 6ait time J %hroughput time2. da$s I 6ait time J ,.* da$s6ait time I 2. da$s - ,.* da$s I 12.* da$s
!. MC I Process time %hroughput time
.32 I Process time ,.* da$s
Process time I .32 ,.* da$s I 2.4 da$s
c. %hroughput time I Process time J nspection time J Moe time J ?ueue time
,.* da$s I 2.4 da$s J nspection time J .2 da$s J 4. da$snspection time I ,.* da$s - 2.4 da$s - .2 da$s - 4. da$s I . da$s
AACSB: Anal1ticAICPA BB: Critical Thinking
AICPA FN: Measurement
Bloom's: A**lication
#earning $%&ective: ()6 Com*ute "eliver1 c1cle time- through*ut time- an" manufacturing c1cle efficienc1 +MC0,
#evel: 2ar"