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Chapter 1
Organization Theory and Health Services
Management
3Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 3
Purpose and Overview
• Purpose– To learn about the major influences affecting
health care organizations – Discussion of managerial perspectives– Discussion of managerial theories
4Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 4
Purpose and Overview
• Overview– The Changing Health Care System– Ecology of Health Services Organizations – Key Dimensions of Health Services
Organizations – Health Services Organizations as Systems
5Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 5
Purpose and Overview
• Overview– Areas of Managerial Activity – Major Perspectives on Health Services
Organizations – Metaphors of Health Services Organizations
6Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 6
The Changing Health Care System
7Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 7
The Changing Health Care System
8Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 8
The Changing Health Care System
9Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 9
The Changing Health Care System
10Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 10
The Changing Health Care System
11Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 11
The Changing Health Care System
12Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 12
The Changing Health Care System
13Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 13
The Changing Health Care System
14Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 14
Ecology of Health Services Organizations
15Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 15
Ecology of Health Services Organizations
• Are Health Services Organizations Unique? – Defining and measuring output are difficult– Work is variable and complex– Work is usually nondeferrable – Work is often performed under emergency
conditions
16Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 16
Ecology of Health Services Organizations
• Are Health Services Organizations Unique? – Work must be precise and errorless– Services are interdependent and require
coordination– Require extreme degree of specialization
17Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 17
Ecology of Health Services Organizations
• Are Health Services Organizations Unique?– Professionalized providers– Lack of managerial control over group
generating work and expenditures– Dual lines of authority
18Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 18
Key Dimensions of Health Services Organizations
• External Environment
• Vision
• Mission
• Goals
• Strategies
19Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 19
Key Dimensions of Health Services Organizations
• Differentiation
• Integration
• Centralization
• Change
• Innovation
20Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 20
Health Services Organizations as Systems
• Closed System – Maximize internal efficiency, predictability,
and order
• Open System – Openness, adaptability, and innovation
21Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 21
Health Services Organizations as Systems
• Production– Products or services at center of
organizational activities
• Boundary Spanning– Interface between organization and external
environment
22Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 22
Health Services Organizations as Systems
• Maintenance– Physical and human infrastructure
• Adaptation– Innovation as tool for change
23Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 23
Health Services Organizations as Systems
• Management– Organizes, directs, and oversees
• Governance– Provides strategic direction and imposes
accountability
24Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 24
Areas of Managerial Activity
• Organizational Behavior–Micro Approach– Examines individuals within organizations – Motivation– Leadership– Conflict management
25Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 25
Areas of Managerial Activity
• Organization Theory–Macro Approach– Organization as social system– Organizational design– Interorganizational relationships– Change and innovation– Performance and strategy
26Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 26
Major Perspectives on Health Services Organizations
• Bureaucratic Theory– Procedures for governing activities– Hierarchical structure– Lack of individual freedom– Rigid behavior
27Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 27
Major Perspectives on Health Services Organizations
• Scientific Management School– Span of control– Unity of command– Appropriate delegation of authority– Departmentalization– Work rules and methods to improve efficiency
28Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 28
Major Perspectives on Health Services Organizations
• Human Relations School– Individual, group dynamics, and relationships– Participatory decision making – Self-actualizing aspects of work
29Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 29
Major Perspectives on Health Services Organizations
• Contingency Theory– Organization is situational– Continuum that moves toward organic from
bureaucratic structure
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Major Perspectives on Health Services Organizations
• Resource Dependence Theory– Obtaining resources from environment
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Major Perspectives on Health Services Organizations
• Strategic Management Perspective– Positions organization to environment and
competitors
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Major Perspectives on Health Services Organizations
• Population Ecology Theory– Environmental forces "select out" certain
organizations for survival– Minimizes role of managers
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Major Perspectives on Health Services Organizations
• Institutional Theory– Requires conformity to rules to receive
legitimacy and support
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Major Perspectives on Health Services Organizations
• Social Network Perspective– Behavior is social in nature – Successful organizations develop and use
social networks
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Major Perspectives on Health Services Organizations
• Complex Adaptive Systems– Interdependent, embedded, and
unpredictable– Experimentation– Application of simple rules– Co-evolution of organization and environment
36Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 36
Major Perspectives on Health Services Organizations
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Major Perspectives on Health Services Organizations
38Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 38
Major Perspectives on Health Services Organizations
39Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 39
Metaphors of Health Services Organizations