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Individual, Interpersonal and Group

Process Approaches

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Conflict

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Conflict

y Differences in personality

y Task orientation

y Goal interdependence

y Perception among group membersy Competition for scarce resources

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Conflict

y It can enhance motivation and innovation

y Prevent people from working together constructively.

Conflict is neither good nor bad

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Third Party Interventions

y Activities that focus on interpersonal conflicts within

the organization

y Interventions help involved parties interact with each

other directly, facilitating diagnosis of the conflict and

its resolution

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ACyclical Model of Conflict

Episode 1 Episode 2

Triggering

Event

Triggering

Event

Issues

Behavior Behavior

Consequences ConsequencesIssues

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y To prevent the ignition of conflict by avoiding or blunting

triggering factors.

ySet limits on the form of the conflict.

y Help the parties to cope differently with the conflict

y Attempt to eliminate or resolve the basic issues in the

conflict

Strategies for Conflict Resolution

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Team Building

y Broad range of planned activities that help groups improve

the way they accomplish tasks and help members enhance

their interpersonal skills.

y It is an effective approach to improving teamwork and taskaccomplishment.

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Need of team buildingApathy

Loss ofproductivity

Increasingcomplaints

Confusionabout

assignment

Lowparticipation

Lack ofinnovation

Conflictsamong

members

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Types ofTeams

y Groups reporting to the same manager

y Groups involving people with common goals

y Temporary groups formed to accomplish a specific, one-time

task

y Groups consisting of people whose work roles are

interdependent

y Groups with no formal links but whose collective purpose

requires coordination.

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Classification of team building

activities

y Levels

y Orientation

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Classification of team building

activities

Team building activities can focus on the following levels:

y One or more individuals

y A groups operation and behavior

y A groups relationships with the rest of the organization

According to whether their orientation is:y Diagnosticy Developmental

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Team Building Activities

One or more individual

Developmental activities that address one or more members

of the group include:

y

360-degree feedbacky Coaching

y Assistance with conflict

These interventions attempts to alter the groups ongoing

processes by focusing on the behaviors and attitudes ofindividual members.

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Team Building Activities

GroupsOperation and Behavior

y In an effective team, task behavior and group process must be

integrated with each other as well as with the needs and

wants of the people making the group.

An inward look by the team at its own performance, behavior and culture

for the purpose of dropping out dysfunctional behaviors and strengthening

functional ones.

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Team Building Activities

Groups Relationships with the Organization

y A groups relationship to the larger organizational context is

an important aspect of group effectiveness.

y

Understand the groups role within the organizationincluding interaction, support, and collaboration

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Team Building Activities

Managers Role

y Management task to develop a work group that can regularly

analyze and diagnose its own effectiveness and work process.

OD consultant

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