8/6/2019 chap 12 part 2
1/19
Individual, Interpersonal and Group
Process Approaches
8/6/2019 chap 12 part 2
2/19
8/6/2019 chap 12 part 2
3/19
Conflict
8/6/2019 chap 12 part 2
4/19
Conflict
y Differences in personality
y Task orientation
y Goal interdependence
y Perception among group membersy Competition for scarce resources
8/6/2019 chap 12 part 2
5/19
Conflict
y It can enhance motivation and innovation
y Prevent people from working together constructively.
Conflict is neither good nor bad
8/6/2019 chap 12 part 2
6/19
Third Party Interventions
y Activities that focus on interpersonal conflicts within
the organization
y Interventions help involved parties interact with each
other directly, facilitating diagnosis of the conflict and
its resolution
8/6/2019 chap 12 part 2
7/19
ACyclical Model of Conflict
Episode 1 Episode 2
Triggering
Event
Triggering
Event
Issues
Behavior Behavior
Consequences ConsequencesIssues
8/6/2019 chap 12 part 2
8/19
y To prevent the ignition of conflict by avoiding or blunting
triggering factors.
ySet limits on the form of the conflict.
y Help the parties to cope differently with the conflict
y Attempt to eliminate or resolve the basic issues in the
conflict
Strategies for Conflict Resolution
8/6/2019 chap 12 part 2
9/19
8/6/2019 chap 12 part 2
10/19
Team Building
y Broad range of planned activities that help groups improve
the way they accomplish tasks and help members enhance
their interpersonal skills.
y It is an effective approach to improving teamwork and taskaccomplishment.
8/6/2019 chap 12 part 2
11/19
Need of team buildingApathy
Loss ofproductivity
Increasingcomplaints
Confusionabout
assignment
Lowparticipation
Lack ofinnovation
Conflictsamong
members
8/6/2019 chap 12 part 2
12/19
Types ofTeams
y Groups reporting to the same manager
y Groups involving people with common goals
y Temporary groups formed to accomplish a specific, one-time
task
y Groups consisting of people whose work roles are
interdependent
y Groups with no formal links but whose collective purpose
requires coordination.
8/6/2019 chap 12 part 2
13/19
Classification of team building
activities
y Levels
y Orientation
8/6/2019 chap 12 part 2
14/19
Classification of team building
activities
Team building activities can focus on the following levels:
y One or more individuals
y A groups operation and behavior
y A groups relationships with the rest of the organization
According to whether their orientation is:y Diagnosticy Developmental
8/6/2019 chap 12 part 2
15/19
Team Building Activities
One or more individual
Developmental activities that address one or more members
of the group include:
y
360-degree feedbacky Coaching
y Assistance with conflict
These interventions attempts to alter the groups ongoing
processes by focusing on the behaviors and attitudes ofindividual members.
8/6/2019 chap 12 part 2
16/19
Team Building Activities
GroupsOperation and Behavior
y In an effective team, task behavior and group process must be
integrated with each other as well as with the needs and
wants of the people making the group.
An inward look by the team at its own performance, behavior and culture
for the purpose of dropping out dysfunctional behaviors and strengthening
functional ones.
8/6/2019 chap 12 part 2
17/19
Team Building Activities
Groups Relationships with the Organization
y A groups relationship to the larger organizational context is
an important aspect of group effectiveness.
y
Understand the groups role within the organizationincluding interaction, support, and collaboration
8/6/2019 chap 12 part 2
18/19
Team Building Activities
Managers Role
y Management task to develop a work group that can regularly
analyze and diagnose its own effectiveness and work process.
OD consultant
8/6/2019 chap 12 part 2
19/19
Recommended