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CCE Courses ListCOURSE DURATION Business Management & EntrepreneurshipBalanced Scorecard Basics Basic Business Management - Boot Camp for Business Owners Building a Consul�ng Business Business Ethics for the Office Business E�que�e - Gaining That Extra Edge Business Leadership - Becoming Management MaterialBusiness Process Management Business Succession Planning - Developing and Mainintaining a Succession Plan CRM - In Introduc�on to Customer Rel�onship Management Encouraging Sustainability and Social Responsibility in Business EntrepreneurshipGlobal Business Strategies Growth Hacking High Reliability Organiza�ons IntrapreneurshipLean Process Improvement Logis�cs and Supply Chain Management Making Your Business Be�er Managing Across Cultures Process Improvement with Gap Analysis Purchasing and Procurement Basics Risk Management Strategic Planning

Caregiving & DisabilityCaregiving Fundamentals CourseDisability Awareness - Working with People with Disabili�es

Communica�on Skills Communica�on Strategies English as a Second Language: A Workplace Communica�ons Primer Telemarke�ng - Using the Telephone as a Sales ToolCommunica�ons for Small Business Owners Public Speaking - Presenta�on Survival SchoolPublic Speaking - Speaking Under Pressure

Community TrainingsBasic Nursery Management TechniquesBasic Plant Propaga�on TechniquesFlower Arrangement AdvancedFlower Arrangement BeginnersFlower Arrangement Intermediate

Event ManagementConference and Event Management Crea�ng a Top-Notch Talent Management Program

Finance Accoun�ng Skills for New Supervisors Budgets and Managing MoneyInventory Management - The Nuts and Bolts

Human Resource Management Becoming a Progressive Employer Bullying in the Workplace Change Management - Change and How to Deal With ItConduc�ng Effec�ve Performance Reviews Conflict Resolu�on - Dealing With Difficult People Conflict Resolu�on - Ge�ng Along In The Workplace Employee AccountabilityEmployee Dispute Recogni�on: Apprecia�ng Your Workforce Employee Dispute Resolu�on - Media�on through Peer Review Hiring for Success - Behavioral Interviewing Techniques Human Resource Training - HR for the Non-HR Manager Orienta�on Handbook - Ge�ng Employees Off to a Good Start Performance Management - Managing Employee Performance Workplace Harrassment - What It is and What to Do about It Workplace WellnessWorkplace Violence - How to Manage Anger and Violence in the Workplace

COURSE DURATION Informa�on Technology Advanced Cer�ficate in ITCer�ficate III in Graphic Design

CCNA1CCNA2CCNA3

Create Webpages with Basic HTML codingIntroduc�on to ITMicroso� Excel 2016 Core Essen�alsMicroso� Excel AdvancedMYOB for BeginnersMYOB - IntermediateMYOB - AdvancedWeb Designing & Development IntermediateWeb Designing & Development BeginnersWeb Designing & Development Advanced

Leadership and ManagementCoaching and Mentoring Building Be�er Teams Conversa�onal Leadership Crea�ng a Posi�ve Work Environment Crea�ng Successful Staff Retreats Delega�on - The Art Of Delegea�ng Effec�vely Developing Your Execu�ve Presence Diversity Training - Celebra�ng Diversity in the Workplace From Boss to Leader Leadership Skills for Supervisors Mee�ng Management - The Art of Making Mee�ngs WorkMo�va�on Training - Mo�va�ng Your Workforce Prospec�ng for Leads like a ProSelf-LeadershipTalking to Employees about Personal HygieneTeam Building - Developing High Performance Teams The ABCs of Supervising Others The Professional Supervisor Women and Leadership: Owning Your Strengths and Skills

OHSDeveloping a Safety Procedures Manual An Environmental Audit PrimerEnvironmental Sustainability: A Prac�cal Approach to Greening Your Organiza�on Planning for Workplace SafetySafety in the WorkplaceWorkplace Health and Safety: The Supervisor's Role and Reponsibili�es OHS Module 3&4Workplace Ergonomics: Injury Preven�on Through Ergonomics OHS Module 1&2

Online Marke�ngBasic Internet Marke�ng Building a Brand on Social Media Conduc�ng Accurate Internet ResearchCrea�ng a Google AdWords CampaignE-Commerce Management Introduc�on to E-Mail Marke�ng Digital Marke�ng with Social MediaResearch Skills

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Database Design & DevelopmentBasic PC Maintenance

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To obtain enrolment form and for further information, contact: Amitesh KumarEmail: amitesh.kumar@usp.ac.fj; Tel: 6666800; Fax: 6667133; or enquire at the USP Lautoka Campus, Western House, Lautoka or visit our website: www.usp.ac.fj/lautoka

COURSE DURATION Personal Development Skills Anger Management - Understanding Anger Building Your Self Esteem and Asser�veness Skills Conquering Your Fear of Speaking in Public Crea�ng a Dynamite Job Por�olio Crea�ve Thinking and Innova�onCrisis Management Cri�cal Thinking Customer Service Training - Cri�cal Elements of Customer Service Customer Service Training - Managing Customer Service Effec�ve Planning and Scheduling Emo�onal Intelligence Giving Effec�ve Feedback Goal Se�ng Honing and Delivering Your Message Iden�fying and Comba�ng Fake News Influence and PersuasionKnowledge Management Managing Difficult Conversa�ons Managing Pressure and Maintaining Balance Mastering the Interview Nego�a�ng for Results Networking for Success NLP Tools for Real Life Personal Brand: Maximizing Personal ImpactProblem Solving and Decision Making Public Rela�ons Boot Camp Skills for the Administra�ve Assistant Stress Management Time Management - Get Organised for Peak Performance Transgender Employees: Crea�ng an Inclusive Work Community

Project ManagementProject Management Fundamentals (Stage 1)Intermediate Project Management (Stage 2)Advanced Project Management (Stage 3)Microso� Project (Stage 4)Project Planning

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COURSE DURATION Sales & Marke�ngBody Language: Reading Body Language as a Sales Tool Branding: Crea�ng and Managing Your Corporate Brand Building Rela�onships for Success in Sales Call Centre Training - Sales and Customer Service Traininng for Call Center Agents Dynamite Sales Presenta�ons Marke�ng and Sales Marke�ng for Small Businesses Overcoming Objec�ons to Nail the Sale Selling Smarter Trade Shows: Ge�ng the Most Out Of Your Trade Show Experience

Train the Trainers (TOTs)TOTs 1: The Prac�cal TrainerTOTs 2: Advanced Skills for the Prac�cal TrainerTOTs 3: Facilita�on SkillsDeveloping a Lunch and Learn Program Developing a Training Needs Analysis Developing Your Training Program Measuring Training Results Survival Skills for the New trainer Training with Visual Storytelling Using Ac�vi�es to Make Training Fun

Wri�ng SkillsAdvanced Wri�ng Skills Business Wri�ng That Works Crea�ng Winning ProposalsThe Minute Taker's WorkshopWri�ng a Business PlanWri�ng for the WebWri�ng Reports and Proposals

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