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CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING MINUTES DATE: October 24, 2016 PLACE: Enterprise Center, Ocala, FL TIME: 8:30 am MEMBERS PRESENT MEMBERS ABSENT Rachel Riley, HealthSouth Rehab of Ocala Amy Meek, United Way of Citrus County Mark Paugh, CF Judy Hulios, Ocala Housing Authority David Benthusen, CCSB Jorge Martinez, DC&F Eddie Sencer, Experience Works Diana Hammond, Taylor College Darlene Goddard, Jenkins Auto Group Melinda Jordan, Voc Rehab Debra Stanley, Citrus County School Board Lanny Mathis, IBEW 1205 Jim Wohrley, Marion County School Board Theresa Flick, Key Training Center OTHER ATTENDEES Rusty Skinner, CSCLM Kathleen Woodring, CSCLM Dale French, CSCLM Brenda Chrisman, CSCLM Rich Feehan, CSCLM Paula Singleton, CSCLM CALL TO ORDER The meeting was called to order by Rachel Riley, Chair. ROLL CALL The roll was called by Paula Singleton and a quorum declared present. APPROVAL OF MINUTES Darlene Goddard made a motion to approve the minutes from the 6-8-16 meeting. Seconded by Mark Paugh. Motion Carried. ACTION ITEMS 1) Lease Adjustment Enterprise Center DISCUSSION ITEMS None

CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

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Page 1: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING

MINUTES

DATE: October 24, 2016 PLACE: Enterprise Center, Ocala, FL TIME: 8:30 am MEMBERS PRESENT MEMBERS ABSENT Rachel Riley, HealthSouth Rehab of Ocala Amy Meek, United Way of Citrus County Mark Paugh, CF Judy Hulios, Ocala Housing Authority David Benthusen, CCSB Jorge Martinez, DC&F Eddie Sencer, Experience Works Diana Hammond, Taylor College Darlene Goddard, Jenkins Auto Group Melinda Jordan, Voc Rehab Debra Stanley, Citrus County School Board Lanny Mathis, IBEW 1205 Jim Wohrley, Marion County School Board Theresa Flick, Key Training Center OTHER ATTENDEES Rusty Skinner, CSCLM Kathleen Woodring, CSCLM Dale French, CSCLM

Brenda Chrisman, CSCLM Rich Feehan, CSCLM Paula Singleton, CSCLM

CALL TO ORDER The meeting was called to order by Rachel Riley, Chair. ROLL CALL The roll was called by Paula Singleton and a quorum declared present. APPROVAL OF MINUTES Darlene Goddard made a motion to approve the minutes from the 6-8-16 meeting. Seconded by Mark Paugh. Motion Carried. ACTION ITEMS

1) Lease Adjustment Enterprise Center DISCUSSION ITEMS None

Page 2: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

Career Center Committee October 24, 2016 STATUS REPORTS

1) Office Space in Levy County a. The current office space lease expires next September. We have been looking for a

spot that is more visible and accessible to customers. As CF will be moving to their new campus soon we would like to consider space near the new location and to commercial areas. We have currently looked at a space on 19 by the Walmart Plaza that is owned by Capital City Bank. Board Member Becky Magwood represents the bank and therefore if this option were to be chosen, it would require a vote by the full board. If anyone has any other leads for viable space please let us know so we can investigate further.

2) One Stop Operator Solicitation Update a. Dale is drafting the language for the RFP b. We are working with other workforce areas so that we may gain some cost sharing

discounts. 3) Partners Status Attached 4) Targeted Sectors & Business Development Staff “Teams” Attached 5) Talent Center Portal and Website Demo Power Point Attached

PERFORMANCE REPORTS Members were given monthly and other reports for their review/information.

1) Quarterly Report-Citrus 2) Quarterly Report-Levy 3) Quarterly Report-Marion 4) Quarterly Report-MRU1 5) Soar Score Survey Results

MATTERS FROM THE FLOOR Eddie Sencer advised the committee that the DOL will no longer be funding Experience Works in our area. Beginning January 1, 2017 they will fund the following: Citrus County- National Caucus and Center on Black Aging Levy County- National Caucus and Center on Black Aging Marion County- National Urban League ADJOURNMENT There being no further business, the meeting was adjourned. APPROVED: _______________________________________

Page 3: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

RECORD OF ACTION/APPROVAL

TOPIC/ISSUE: Lease Adjustment Enterprise Center BACKGROUND: We had continued our lease on 109 in the Enterprise Center through December 31 as we were uncertain how our staff and Talent Center space(college provided) would mesh. The 109 space is excessive for the two staff offices needed. In 107, the Foundation has two space options ( depending on the movement of other tenants). POINTS OF CONSIDERATION: This will reduce our lease costs and group our talent center team better.

STAFF RECOMMENDATIONS: Request approval of both options subject to office being available. The second option with one currently occupied is preferred, both acceptable and should result in significant cost savings. COMMITTEE ACTION: Darlene Goddard made a motion to approve a new lease as recommended. David Benthusen seconded the motion. Motion Carried. BOARD ACTION:

Page 4: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

Active MOUs

Arnette House, Inc.

• Ongoing staffing recruitment • Program outcome referrals

Center for Independent Living

• Interagency referrals • Staff cross-agency training • Assistive technology assistance • Development of work-based training opportunities

Chamber and Economic Partnership

• Talent Pipeline construction • Reciprocal organizational planning • Ongoing work on joint communication tools

College of Central Florida

• Assistance to students for tuition and supportive services • Combined efforts for development of work based training for joint customers • Assistance with office space to serve customers throughout the three counties • Board and committee representation • Assessment, work readiness and occupations skills assistance

Levy County School Board – Interagency Agreement Department of Children and Families Partnership for Strong Families

Agency for Persons with Disabilities Department of Juvenile Justice

• Cross-agency coordination for at-risk youth served in each organization

Mid Florida Homeless Coalition

• Convening of community agency partners • Provision of cross-organizational training as needed for all partner agencies • Referral reciprocity • Encourage community partners to combine resources for service provision

North Central Florida Regional Housing Authority

• Interagency referrals • Data sharing on employment and program eligibility

Page 5: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

• Service sharing for mutual customers

Nature Coast Business Development Council

• Talent Pipeline construction • Reciprocal organizational planning • Ongoing work on joint communication tools

Vocation Rehabilitation

• General service provision • Referral reciprocity • Infrastructure funding coordination with DEO • Outcome data sharing for mutual cases • Inter-agency cross training when requested

MOU’s currently under negotiation

• Central FL Community Action Agency • Citrus County Veteran Services • Citrus Hearing Impaired Program Services • Early Learning Coalition of the Nature Coast • Kids Central, Inc. • Marion County Early Learning Coalition • Marion County Homeless Council • Marion County Veteran Services • Mid-Florida Community Services • Ocala Housing Authority • PACE Center for Girls of Marion County • Silver River Mentoring and Instruction, Inc.

Page 6: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

Business Services

Brenda Chrisman Career Center & Business Services Officer

Talent Center

Frank Calascione Business Development Manager Manufacturing / Transportation

Sectors

Business Development Coordinators

Cira Schnettler Lisa Gruber Ruby Hall Vacancy

Cathy Galica Business Development Manager

Non-Sector

Geri O’Mahoney-Phillips Business Development Manager

Professional Services & IT Sectors

Jordan Steelfox Business Development Manager

Healthcare Sector

Ardwenia “Bonnie” Johnson Sr. Business Development

Coordinator

Business Development Coordinator (Vacancy)

Valerie Hancock Sr. Business Development

Coordinator

Emma Pasbjerg Business Development

Coordinator

Mary Terrell

Sr. Business Development Coordinator

Page 7: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

TALENTCENTER.ORG

INVESTING

IN YOUR TEAM

JUST GOT EASIER

PROFESSIONAL AND HIGHLY SKILLED TALENT

RECRUITING AND SCREENING SERVICES

VETTED CANDIDATES

CANDIDATE ASSESSMENT

SKILLS DEVELOPMENT

BUSINESS INCENTIVES

NO-FEE SERVICES

WELCOME TO TALENTCENTER.ORG

WE CONNECT BUSINESSES AND PROFESSIONALS

Page 8: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

TalentCenter.org: Highlights of Services

for Businesses

Page 9: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

COMPANY PROFILE

Businesses that create a profile at TalentCenter.org have a brand new opportunity to reach out to vetted, professional talent and interns. Advertising positions and interacting with candidates has never been easier!

Page 10: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

OPENING MANAGEMENT

Creating and managing job postings with our openings management system gives businesses and employers the ability to seek out approved and vetted talent with ease. TalentCenter.org allows employers to manage, update and edit their openings with a clear and easy to use interface created with simplicity in mind.

Systems Engineer

Network Specialist

Web Developer

Analyst

Page 11: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

Businesses can take advantage of talent search features at TalentCenter.org to locate and browse job candidates who have gone through an approval process to guarantee they have the education, skills and experience needed to succeed on the job. Search by name, degree/major, biography keyword or occupational keyword to find a great match for the next professional-level opportunity with your organization.

TALENT SEARCH

Page 12: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

Results-driven Senior Systems Engineer with broad-based IT experience. Accomplished professional who has earned a reputation for consistently meeting and exceeding aggressive corporate objectives. Effective communicator possessing excellent interpersonal and relationship-building skills. CCNP and MCSE certifications.

Results-driven Senior Systems Engineer with broad-based IT experience. Accomplished professional who has earned a reputation for consistently meeting and exceeding aggressive corporate objectives. Effective communicator possessing excellent interpersonal and relationship-building skills. CCNP and MCSE certifications.

Find interesting talent? Bookmark the user to review the profile later or match him or her with future openings.

BOOKMARKS

Page 13: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

Application management allows employers to work with candidates and posted opportunities with ease. From start to finish, the employer has total control and organization with our application case management.

Systems Engineer

APPLICATION MANAGEMENT

Page 14: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

TalentCenter.org: Highlights of Services for Professionals and Interns

Page 15: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

USER PROFILE

TalentCenter.org allows professionals and interns to create in-depth users profiles which create an opportunity for them to market themselves to employers in a new way.

Users can create or upload a resume. After approval in the system, the resume becomes available to employers seeking vetted talent.

Page 16: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

RESUME BUILDER

The Resume Builder tool guides users through building a basic resume they can use to share and network with employers. Additionally, users are encouraged with take advantage of Talent Center’s “brick” services, including one-on-one resume coaching with a Certified Resume Specialist or Certified Professional Resume Writer.

Page 17: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

SEARCH OPENINGS TalentCenter.org users can seek out openings and opportunities posted by verified employers seeking vetted talent. Users can search by industry keyword or industry tags to locate positions in their chosen fields of interest. Opportunities are limited to those seeking vetted, professional talent. Each position has been selected and closely reviewed by Business Development staff prior to posting.

Page 18: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

VIEW OPENINGS/APPLY/SAVE Each listing offers professional users an opportunity to view more information, apply, or save the listing for future review. Here users can find a brief company profile, a map of the employer’s location, a job description and more. The apply button gives the user access to the employers’ chosen application method, including an internal application, link to an outside page or email link.

Page 19: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

SAVED OPENINGS

Professional users have an opportunity to save openings. These saved openings might include those for future follow up.

Page 20: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

APPLICATION STATUS

Professional users can find out where they stand with an employer after applying for a position with ease. Pending applications are easy to spot on the first “Applications” tab and users can see employers who have indicated interest on the second tab.

Page 21: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

SERVICES: JUL 2016-SEP 2016

EMPLOYMENT DATA AUG 2016 JUL 2016

Citrus 6.8% (3,208)* 7.3% (3,406)* Florida 4.9% 5.1% US 5.0% 5.1% *Not seasonally adjusted

AVERAGE ANNUAL WAGE 2015 2014

Citrus $35,720 $35,138 Florida $46,239 $44,810

SERVICES PROVIDED Total Receiving Services: 2,468

Center Traffic: 2,215

Veterans Receiving Services: 137

Receiving Training Services: 71

Employers Receiving Services:

173 Welfare to Work Transition: 182

Positions Posted: 472

TOTAL PLACEMENTS: 319

Your Employment Solution Starts Here CareerSource Citrus Levy Marion brings together business and community partners, economic development leaders and educational providers to connect employers with qualified, skilled talent and job seekers with employment and career development opportunities. Contact us at 1.800.434.5627.

CITRUS COUNTY

CareerSource Citrus Levy Marion is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers listed above may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. If you need accommodations, please call 1 800 434-5627, ext. 7878 or e-mail [email protected]. Please make request at least three business days in advance. CareerSource Florida Member.

JOB CANDIDATE SERVICES BUSINESS SERVICES

• Online Job Listings and Referrals • Computers and Office Equipment

(Copiers, Fax and Telephones) • Resume Writing Assistance • Networking Events and Job Fairs • Employability Workshops • Career Counseling

• Recruitment Assistance • Targeted Industry Talent

Marketplaces • Outplacement Services • Training Grants • Workforce Intelligence • Financial Incentives

Page 22: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

SERVICES: JUL 2016-SEP 2016

JOB CANDIDATE SERVICES BUSINESS SERVICES

• Online Job Listings and Referrals • Computers and Office Equipment

(Copiers, Fax and Telephones) • Resume Writing Assistance • Networking Events and Job Fairs • Employability Workshops • Career Counseling

• Recruitment Assistance • Targeted Industry Talent

Marketplaces • Outplacement Services • Training Grants • Workforce Intelligence • Financial Incentives

EMPLOYMENT DATA AUG 2016 JUL 2016

Levy 5.2% (859)* 5.6% (919)* Florida 4.9% 5.1% US 5.0% 5.1% *Not seasonally adjusted

AVERAGE ANNUAL WAGE 2015 2014

Levy $30,116 $29,233 Florida $46,239 $44,810

SERVICES PROVIDED Total Receiving Services: 721

Center Traffic: 1,456

Veterans Receiving Services: 40

Receiving Training Services: 18

Employers Receiving Services:

51 Welfare to Work Transition: 65

Positions Posted: 95

TOTAL PLACEMENTS: 102

Your Employment Solution Starts Here CareerSource Citrus Levy Marion brings together business and community partners, economic development leaders and educational providers to connect employers with qualified, skilled talent and job seekers with employment and career development opportunities. Contact us at 1.800.434.5627.

LEVY COUNTY

CareerSource Citrus Levy Marion is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers listed above may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. If you need accommodations, please call 1 800 434-5627, ext. 7878 or e-mail [email protected]. Please make request at least three business days in advance. CareerSource Florida Member.

Page 23: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

CareerSource Citrus Levy Marion is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers listed above may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. If you need accommodations, please call 1 800 434-5627, ext. 7878 or e-mail [email protected]. Please make request at least three business days in advance. CareerSource Florida Member.

SERVICES: JUL 2016-SEP 2016

EMPLOYMENT DATA AUG 2016 JUL 2016

Marion 5.9% (7,716)* 6.2% (8,168)* Florida 4.9% 5.1% US 5.0% 5.1% *Not seasonally adjusted

AVERAGE ANNUAL WAGE 2015 2014

Marion $35,807 $34,823 Florida $46,239 $44,810

SERVICES PROVIDED Total Receiving Services: 8,188

Center Traffic: 9,608

Veterans Receiving Services: 418

Receiving Training Services: 81

Employers Receiving Services:

412 Welfare to Work Transition: 490

Positions Posted: 2,162

TOTAL PLACEMENTS: 1,261

Your Employment Solution Starts Here CareerSource Citrus Levy Marion brings together business and community partners, economic development leaders and educational providers to connect employers with qualified, skilled talent and job seekers with employment and career development opportunities. Contact us at 1.800.434.5627.

MARION COUNTY

JOB CANDIDATE SERVICES BUSINESS SERVICES

• Online Job Listings and Referrals • Computers and Office Equipment

(Copiers, Fax and Telephones) • Resume Writing Assistance • Networking Events and Job Fairs • Employability Workshops • Career Counseling

• Recruitment Assistance • Targeted Industry Talent

Marketplaces • Outplacement Services • Training Grants • Workforce Intelligence • Financial Incentives

Page 24: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

MOBILE RESOURCES Our largest Mobile Resource Unit, MOBY1, will bring job search and

employer services right to your door. Fully equipped and staff supported.

No charge for services!

Please visit www.careersourceclm.com

for upcoming schedules and events.

JOB CANDIDATE AND EMPLOYER SERVICES

• Employer Hiring Events/Job Fairs • Onsite Workshops/Training • Job Seeker Support • Outplacement Services • Job Seeker Self Services/Staff Assisted

Services • Career Research & Counseling

SERVICES RENDERED

REACT PR Outreach

Job Search Support

Hiring Event Other Total

Served CITRUS 0 0 0 0 19 19

MARION 0 0 102 34 0 136

TOTAL 0 0 102 34 19 155

MOBILE RESOURCE UNIT 1 SERVICES: JUL 2016 - AUG 2016

Your Employment Solution Starts Here The 40-foot MRU-1 is equipped with 10 computer workstations, internet access and office equipment to assist both employers and job seekers. Each month, MRU-1 visits numerous public library branches and community centers in Citrus and Marion Counties as well as the Ocala campus of the college of Central Florida. Contact us at 1.800.434.5627.

CareerSource Citrus Levy Marion is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers listed above may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. If you need accommodations, please call 1 800 434-5627, ext. 7878 or e-mail [email protected]. Please make request at least three business days in advance. CareerSource Florida Member.

Page 25: CAREERSOURCE CITRUS LEVY MARION CAREER CENTER … · 2018. 8. 30. · CAREERSOURCE CITRUS LEVY MARION CAREER CENTER COMMITTEE MEETING . MINUTES DATE: October 24, 2016 PLACE: Enterprise

JOB SEEKER REPORT 2016Net Promoter Score–Area/Region 10 83

(1,440 Surveys)

Net Promoter Report Calendar Year 2016

NET PROMOTER

JOB SEEKER REPORT 2016Net Promoter Score - Citrus 77

(468 Surveys)

Net Promoter Score - Levy 88 (68 Surveys)

Net Promoter Score - Marion 86 (904 Surveys)

88%Promoters

9%Passives

3%Citrus, Levy and Marion Counties

Calendar Year 2016

Monthly Net Promoter Score January 2016 to October 2016 (Partial Month)

CareerSource Citrus Levy Marion is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers listed above may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. If you need accommodations, please call 1 800 434-5627, ext. 7878 or e-mail [email protected]. Please make request at least three business days in advance. CareerSource Florida Member.

0 – Not at all likely

1 2 3 4 5 6 7 8 9 10 – ExtremelyLikely

2 4 4 0 224 11

44

100

169

1080

Net Promoter Score Distribution 2016

“Would You Recommend CareerSource CLM?”

Detractors

Customer Service Average Score