Business Communication [Compatibility Mode]

8/8/2019 Business Communication [Compatibility Mode]

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Business Communication

Non verbalCommunication

and use ofbody language

Compiled by Sunil WDirector Crystal Institute of Mgnt Studies

www.crystalstudies.com Compiled by Sunil Wanjarewww.crystalstudies.com


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Communication in general

is process of sending andreceiving messages that

enables humans to shareknowledge, attitudes, and

.identify communication withspeech, communication iscomposed of twodimensions - verbal and

nonverbal. Compiled by Sunil Wanjarewww.crystalstudies.com


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Non-verbal communication includes facial

expressions, eye contact, tone of voice,body posture and motions, and positioningwithin groups. It may also include the way

we wear our clothes or the silence we keep.

Compiled by Sunil Wanjarewww.crystalstudies.com


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BODILY SPEAKING According to the social

anthropologist, EdwardT. Hall, in a normalconversation between

,35% of the socialmeanings is actuallytransmitted by words.

So, at least 65% of it isconveyed through thebody (non-verbal

channel). Compiled by Sunil Wanjarewww.crystalstudies.com


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Have you ever heard

anyone say, "His actionsspoke so loudly I couldn't

hear what he said?"Compiled by Sunil Wanjarewww.crystalstudies.com


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Categories

Physical. This isthe personal typeof communication.

expressions, toneof voice, sense of

touch, sense ofsmell, and bodymotions.



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Aesthetic. This is the type of communication that

takes place through creative expressions: playinginstrumental music, dancing, painting andsculpturing.



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Signs

Use of various signs in non verbalcommunication



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Symbolic. This is the type of communication thatmakes use of religious, status, or ego-building

symbols.



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Kinesics (body language) Body motions such as shrugs, foot

tapping, drumming fingers, eye movements such as winking, facialexpressions, and gestures Proxemics (proximity) Use of space to signal privacy or attraction Haptics Touch

Physical Aspects of Non Verbal

communication.

Chronemics Use of time, waiting, pausing Olfactics Smell Vocalics Tone of voice, timbre, volume, speed Sound symbols Grunting, mmm, er, ah, uh-huh, mumbling

Silence Pausing, waiting, secrecy Posture Position of the body, stance Adornment Clothing, jewellery, hairstyle Locomotion Walking, running, staggering, limping



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Facial Expressions Face is the index

of Mind The eyes, the

muscles expressmany feelings

It can also bedeceived bymanipulation



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The Eyes Stare or fixed gaze

suggest involvementor wonder or eye

disapproval. Raised looks show

dominance.

Downcast lookssuggest weakness andsubmission

Direct eye contactcommunicateshonesty, transparency

and neutral attitude.Compiled by Sunil Wanjarewww.crystalstudies.com


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Gestures and Postures

Positive Gestures

Open Palms Eye-to-eye confrontation

Equal Handshake

Postures

Standing position Walking style

Hand MovementsCompiled by Sunil Wanjare

www.crystalstudies.com


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NONVERBAL

BEHAVIOR

INTERPRETATION

Brisk, erect walk Confidence

Standing with hands on

hips

Readiness, aggression

Sitting with legs Boredom

,slightly

Sitting, legs apart Open, relaxed

Arms crossed on chest Defensiveness

Walking with hands inpockets, shouldershunched

Dejection



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NONVERBAL

BEHAVIOR

INTERPRETATION

Hand to cheek Evaluation, thinking

Touching, slightly

rubbing nose

Rejection, doubt, lying

Rubbing the eye Doubt, disbelief

Hands clasped behindback

Anger, frustration,apprehension

Locked ankles Apprehension

Head resting in hand,eyes downcast

Boredom

Rubbing hands AnticipationCompiled by Sunil Wanjarewww.crystalstudies.com


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A Small Class Exercise



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So What Does This Mean?

Let me see!

Authoritative

Thinking

Considering



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So What Does This Mean? Can I help!

Trust me!

Youre in

good hands! Helping Hand



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Dejected

Lost it.



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So What Does This Mean? Now just stop

that! Get out of

here! Defensive

Oppositional



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So tell memore!

Accepting

Welcoming



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Importance

confidence-building expressions and

Conclusion

awareness of non-verbal cues

avoidingmisunderstandings



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Documents

Business Communication [Compatibility Mode]