Business Comm Lecture4

7/30/2019 Business Comm Lecture4

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Right..

You've exactly 10 secondsto impress a total stranger.Without saying a word


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You never get a second

chance to make a first

impression."


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Create a good first

impression and therelationship grows from

there.

Create a bad first impression

and your relationship with

that person can be an uphill

battle


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Studies show that when we communicate,understanding and judgement comes from:


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From words - Words are only labels andlisteners put their own interpretations

on them.


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From paralinguistic- The way in whichsomething is said - accent, tone,

inflection, etc.


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From body language - What thespeaker looks like and does with

his/her body.


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Understanding BodyLanguage can mean the

difference betweenmaking a greatimpression, a bad one, or

(arrgh!) none at all!

The outcome of a jobinterview, presentation,

meeting, or even date,could depend on yourbody language


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First impressions aremore important than

ever.

We're all image

conscious today. Ourhair, clothes, groomingand shape have a

powerful effect on how

others perceive us.


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Body Language

Advantage

Most visible aspect of

communication, helps in

decoding the message

It helps in establishing a

rapport

It adds intensity to the

process of communication

Limitations

It cannot be wholly reliedupon, as body languagecannot be always taken

seriously

It differs according to culturaldifference

Some times it becomesinefficient in face to facesituations


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Body Language from Head to Toe


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The eyes which represent the windows of the soul bespeak of the

condition and state of the mind


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Is she happy, sad, scared, pleasantly surprised..?

What do you see in this picture


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Eye Contact

Direct eye contact is a complimentto most people and builds trust inyou. Research reveals we look

more at people we like!Talking one-to-one, establishcomfortable eye contact withoutstaring. In a group, make contactwith each person.It is not for nothing that the eyes are called

the windows to a persons soul.


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STARING AT A PERSON WHEN SPEAKING WITH HIM

Eye contact creates a strong connection between two people and alsocreates an impression of sincerity and trustworthiness.

Look at a person when being introduced to him/her, maintain the eye

contact even while speaking. Eye contact with another person shows yourinterest in him/her. It also forces you to pay attention to what s/he issaying.

Make soft eye contact, i.e. look into the other persons eyes, and thenshift your gaze to other parts of the persons face occasionally.

While speaking with a group of people, look at one person for a fewseconds and then shift your gaze to another.

Making eye contact does not mean that you try and stare a persondown with an intense pupil-to-pupil gaze. Staring at a person is the

quickest way of making him uncomfortable and so, putting him on thedefensive


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Face is the index of mind


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Facial Expression

Probably the most important area innon verbal communication. The faceconveys emotions with far greater

precision than words alone. Observingmovements of the mouth andeyebrows together with changes inskin colour and perspiration level can

indicate feelings, such as anger,happiness, distrust, interest etc.


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Postures

andGestures


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Some of us are natural gesticulators and make greatuse of our hands and arms to illustrate what we 'resaying, while others make only limited use.

Gestures confirm emotions and help us question andgather information. Body position and sitting /standing

tell us how comfortable a person is in a situation.

Postures and Gestures

In other words, hand and arm gestures, body position andmovements


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Shoulders

Interested people always payattention and lean forward.Leaning backwards saysaloofness or rejection. How

close you stand to a personalso sends messages.


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Limbs

Keep arms, legs, andfeet relaxed anduncrossed, and jacket

open, to say 'I am beingopen and honest withyou . It is very easy tomisinterpret bodylanguage, so watch out!Someone crossing his

arms could be defensiveor may simply find itcomfortable!


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Last but definitely not the least, don't blowit with a dead fish handshake. Get a grip!


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STRONG GRIP


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HAND SHAKE
http://images.google.co.in/imgres?imgurl=http://www.designofsignage.com/application/symbol/hands/image/600x600/hand-shake-love.jpg&imgrefurl=http://www.designofsignage.com/application/symbol/hands/largesymbols/love-hand-shake.html&h=600&w=600&sz=27&tbnid=p8-R8xbI_ELftM:&tbnh=135&tbnw=135&prev=/images?q=hand+shake&um=1&start=1&sa=X&oi=images&ct=image&cd=1http://images.google.co.in/imgres?imgurl=http://www.designofsignage.com/application/symbol/hands/image/600x600/hand-shake-love.jpg&imgrefurl=http://www.designofsignage.com/application/symbol/hands/largesymbols/love-hand-shake.html&h=600&w=600&sz=27&tbnid=p8-R8xbI_ELftM:&tbnh=135&tbnw=135&prev=/images?q=hand+shake&um=1&start=1&sa=X&oi=images&ct=image&cd=1


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your hand shake provides clues to yourpersonality.

This negates his dominant act and


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This negates his dominant act and

keeps her in equal control.

Aggressive people have firm handshakes.

People with low self esteem often have a limp handshake.

Domineering men often squeeze the hand of women duringa greeting.

The clever woman moves her index and little finger intoward her palm preventing a crushing handshake.


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Politicians typically shake hand with their

other hand covering the shake or holdingyour elbow.


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An open hand, eye contact and a smile are a

good way to establish a positive contact.

But...The extended thumb and the stretched-

directed palm resembles a pistol and thus

conveys aggression


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Dead-Fish

The hand-shake no one likes:

The "Dead-Fish" hand shake: No one likes thesoggy, lifeless, fish-like touch.


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So adopt a handshake that is firm, yet not

crushing. Convey confidence andprofessionalism, not dominance.


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THE WET HANDSHAKE

There are many repulsive handshakes, the wet one probably being theworst handshake around, so try to keep your palms dry. People getnervous, especially before an interview, so just remember to keep yourhands dry and wipe your sweaty palms.

Here are two tips in order to keep your hands dry.

1. Wash your hands before going to the interview and keep your palmsopen until the time comes to shake hands with the employer. Make surenot to close your fists, because that's what generates the heat and sweat.

2. Wipe your hands before the handshake. Carry a Kleenex to wipe yourhands, as this will help you absorb the excess moisture and allow you togive a dry handshake


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Soft handshake

A soft handshake demonstrates

1. weakness, 2.lack of confidence, 3. lack of interest, and 4.lack of masculinity.

These are obviously the opposites of power and strength, importantattributes in respected and successful people.

If you do have a weak handshake, firm it up. This will definitelyleave a better impression every time you shake hands.

Pay attention to how much pressure is applied by the receiver andnotice if your handshake is firm enough, then adjust yoursaccordingly.


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Someone takes your four fingers, not allowing you toreally lock your hand with theirs, and then squeezes yourhand hard. That is really frustrating and should beavoided.

This can happen easily when rushed or simply byaccident.

You should apologize and ask the person for a secondhandshake. It might sound awkward, but people actuallyremember this and will appreciate the respect derivedfrom a real quality handshake.


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Egoistic shake

This type of handshake is classic. You know

how guys and their egos are; they have to be

the strongest male around. Some guys really

like to squeeze your hand as if it was a lemon.Hand shake has to be comfortable to the

receiver to some degree.

Bone crushers absolute no no.


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Kids twiddling, slapping, clicking, and dancing with theirfingers, and they actually consider these handshakes. Pleasegrow up. No more hocus pocus; a simple, firm handshake, willdo fine.

A handshake is a very simple gesture, but can be adetermining factor in interviews and social gatherings. Justmake sure you firmly shake the person's hand and look atthem straight in the eye. This is a simple, yet effective tip

which will hopefully allow you to make a great firstimpression.


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Fifteen Ways to use it effectively


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1. Smile....a real smile starts in the heart, shows on thelips and then around the eyes. What you thought werewrinkles are really positive attitude indicators.


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2. Shake hands

A good handshakeconsists of a full handclasp, shaking two or

three times. No bonecrushers or limphandshakes.


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3. Use good direct eye contact. It adds to

your believability and your credibility.


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4. Show sincere interest in the person youare meeting.


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5. Remember names A person's name is the most importantword he hears and instantly captures his attention.

what was her

name????


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6. Think, act and look happy and successful.


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7. Everyone likes a winner. Think, actand behave like a winner.


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8. Dress to be included. It's not right orwrong but what is appropriate that counts.You're in the business of living. Greatclothes are a necessity of life.


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9. The better your exterior looks the moreconfident your interior becomes.


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10. Darkercolored

clothing willgive you morevisual power,presence and

credibility.


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11. To look tallerand thinner, usethe one colordressingtechnique.


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12. For more powerful body language,use smooth, open-handed gestures.


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13. Take a positive,enthusiastic

approach tolife. Nevercomplain, neverexplain.


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14. Be well spoken and give sincerecompliments.


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15. You are known by the company you keepand the places you frequent.


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Body don'ts

a. Darting eyes,

b. palms not visible,

c. shifting from foot to

foot,

d. hand covering mouth orear tugging are realgive-away.

e. Touching your face orplaying with hair

f. looking away orhesitating before orwhile speaking


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It only takes a moment to

form an impression ofsomeone. And thisimpression can last years.

Documents

Business Comm Lecture4