BUILDERSBulletin B

December 2014 Volume 25 No. 11

Read more on page 7

For 2015?

Are You Site Ready

120 YEARSCELEBRATING

10 OF THE BESTProducts every Tradie needs this Christmas

A WORD FROM JOHN BOWENKeep the Small Guys Alive

EXPERT ADVICE Understanding Moisture in Timber Flooring

bowens.com.au The Builders Choice

A short time ago I was sent the link to a radio interview, an uncommon occurrence. 2GB’s Alan Jones was interviewing John Harrison, the owner of Harrison’s in Belmore, Sydney, about the imminent closure of the latter’s 80 year old business, a 60 per cent trade / 40 per cent retail Timber & Hardware operation. The shock of listening to a person my father and I have known for a couple of decades was unsettling. It reminded me, again, of the desperate need for small-medium enterprises (SMEs) – timber & hardware, builders, butchers, retailers and wholesalers – to maintain their focus, energy and initiative. With the business landscape in a constant state of transformation there is no time to sit idle.

Alan Jones used predictably provocative language to emphasise the point he appeared very keen to make - that SMEs are being run out of town, while Coles and Woolworths (owners of Bunnings and Masters) appear likely to soon own everything.

As with the man himself, Mr Harrison’s perspective was far more balanced and well-reasoned. In a measured tone he articulated (well) the pressures faced by all SMEs tasked with staring down the big guys and their seemingly endless supply of capital. He compared our own industry with the quantum changes we have witnessed in Australian Liquor retailing; corner shops all but disappearing as the unimpeded expansion of Dan Murphy and a handful of imitators role on.

The corporates say they are only giving us what we want. Extended shopping hours, cheaper commodities, bigger malls with more parking, prettier shop fittings and a one place for all approach – they do their research and often know more about their suppliers and customers than those entities do of themselves. While many of us are keen to declare our love for independents, we continue to spend our hard earned with the big guys.

I don’t like to think about what this new world might eventually become. Whether it is groceries, liquor, clothing, financial advice or Timber & Hardware, it doesn’t work for me. Would it be a bad thing if shops were closed on a Sunday, allowing small business owners to rest and all of us spend more time with our families? While smaller supermarkets may not have the breadth or depth in their range, would not the choice to buy from one or more local stores, crammed with different offerings, fill the void? Would a person behind the counter who knew your name be enough to accept prices a few percent higher?

I might be creating an impossibly idyllic world more like that of decades ago, however I do hope product choice, staff with personalities and local businesses that appreciate the individual are not lost to history.

While Alan Jones (and I) dream of a different place, the changing landscape of today is real. Harrison’s is but one example of a small, family business sitting on land more valuable than the business itself. Even so, despite the shadow cast by large corporates, there are many who are competing well.

Bowens and other small-medium sized businesses’ greatest competitive advantage against Goliath is the ability to feel our own pulse – the granularity of how we function. The pulse gives us a sixth sense for what to change, what is fair, and how to retain customers. Every day, customers make purchases (and returns), vendors make proposals, competitors make changes, employees make progress; the list goes on. In a SME you feel all of these things as they happen. If a customer complains about something, or a competitor does something out of the ordinary, you notice.

Feeling the pulse helps us to react; however this is only part of the solution. We must also create, work hard to remain meaningful and have customers desire what we do. In Bowens’ case we must find products and services not offered elsewhere. We need to recognise the needs of our various customer segments and the customers themselves, and use this knowledge to ensure solutions are realised. We need to create appropriate facilities, while retaining a focus on lowering costs. Innovation is not a choice; it is something we must succeed in delivering.

We need to be nimble, recognised as being quicker to move than the rest. Our standards need to be set high and met, with training that makes sense. We need to build relationships and keep them, always understanding the value of meeting individual considerations. Being flexible is important, as is our ability to deliver what we do on time and in full. We must say ‘yes’ even when ‘no’ can be easily excused.

To achieve any of the above, SMEs must first understand why they exist and ensure this core focus or specialisation remains the centre point for all other activities. In Bowens’ case we are a supplier of timber, building materials, builders hardware and prefabricated solutions to builders and their trades. We are not a general hardware retailer, nor do we exist for the non-professionals currently devoted to Bunnings’ green boxes. If an electrician, a plumber or a mum on her way home from school drop-off enter our store(s) we are well pleased; they are not, however, who we design our business to indulge.

Finding a niche and designing the business to support that niche better than the rest has to be applied single-mindedly by all SMEs wanting to achieve success. Offering a bit of everything, while specialising in nothing, is unlikely to underpin success.

In the case of Harrison’s, it is possible there were considerations beyond competition from the corporates that played a part in the decision to close their doors for the last time. Even so, this and other examples of small, family businesses exiting their industries should not be ignored by our legislators. A vanilla world without the personalities and colour independent businesses offer is surely not a good thing. We need to do more to keep them alive.

John Bowen, Managing Director

BUILDERS BULLETIN2

Keep the A Word From John Bowen

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BUILDERS BULLETIN4

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BUILDERS BULLETIN6

Other 2014 Winners Included:

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The Grande, Clyde North

Grollo Homes was awarded the accolade on Friday 7th November at the HIA-CSR Victorian Housing and Kitchen & Bathroom Awards at Crown Towers before a crowd of 800 industry leaders and peers.

HIA Victorian Executive Director Gil King congratulated the winners. ‘It is difficult to come up with new adjectives to describe the ever-increasing standards that are set year after year. It is very clear that with each new year the entrants look to the benchmark set by the previous year. In some categories there has been an extraordinary increase in the standard of entries. Challenges imposed by restrictive regulations simply have not impacted on the craftsmanship,’ he said.

For further details on the 2014 HIA Victorian Award winners please visit www.housinglocal.com.au/hia-awards or grab a copy of this year’s Top Homes magazine from your local newsagents.

Industry News

Grollo Homes has been awarded one of the housing industry’s highest accolades for its stunning four bedroom, three bathroom display home, Grollo 108 – the 2014 HIA-CSR Victorian Home of the Year.

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BUILDERS BULLETIN6

DECEMBER 2014 7

Plan ahead of the new year and call Bowens Hire today on 9720 6049

Bowens Hire

The lead up to Christmas is a busy time in the construction industry. Eager customers are keen to adorn their Christmas trees and cook their first turkey in their brand new homes. As a result the pressure is on builders to get the job done! Unfortunately it’s not called the silly season without reason. According to Tony Cockerell of the Victorian WorkCover Authority’s Construction Practices Unit, Christmas is a particularly high risk time for workplace accidents. “In my experience a common thread across many incidents is workers rushing to get the job done”, says Cockerell. “Whether it’s to knock-off early, meet the mates down at the pub, starting at a new site tomorrow or wanting to complete the project before the holiday break; short cuts can have disastrous consequences”. (1)

With these sobering words, it’s a good time to remember to slow down and make sure your site plans and safety rules are in place and working well.

Number one is to ensure all workers have undertaken a site specific safety induction. All workers on site should have their White Card available and a written record of inductions should be documented and kept on site as a reference. Potential hazards should be identified and appropriate plans adopted to control any foreseeable risks to personnel and plant.

Too often untidy work areas are the cause of worksite incidents. From rusty nails through the boot, legs lacerated by exposed flashing, trips and falls resulting in broken body parts to uncontained rubbish blowing around on site reaping havoc. Work areas should be kept clean and tidy at all times with rubbish, cement, vegetation and debris contained on site in either a site waste cage or industrial rubbish bin.

No-one should enter the construction site without first seeing the site supervisor and undertaking a visitor’s induction. To prevent unexpected or unauthorised guests it is mandatory to ensure you have the correct site fencing or hoarding erected at all times. Access points to site should always be kept closed when they are not being used to enter or exit the site. Bowens’ hire fencing is 1.8m high x 3.3m wide and panels are secured with clamps or interlocking sleeves to prevent them being pulled apart. Fencing should also be designed to withstand imposed wind loadings; particularly when fencing is solid or has shade cloth attached. Shade cloth can act like a wind sail causing fencing to topple and fall if not secured properly with extra bracing.

Personal Protective Equipment or PPE should be worn by workers at all times. The early dock workers learnt about PPE the hard way. In constant danger of being hit by objects thrown from above they covered their hats in tar and cured them in the sun. These were the first hard hats worn on work sites. Today, hard hats come in bright fluorescent colours and protect workers from dropped screw jacks, bricks and debris. So too, googles are a must. Even from several metres away, nail guns can ricochet off cement or backfire causing nails to fly like torpedoes through the air. Without protective goggles eye injuries can result even to those not handling the nail gun.

So before you rush to finish a job before Christmas, remember to plan and keep your workers safe on site. That way we can all enjoy the festive season!

( Reference: 1. Safety Soapbox, Victorian WorkCover Authority e-Newsletter, November 12, 2014 )

Christmas is a particularly high risk time for workplace accidents. “In my experience a common thread across many incidents is workers rushing to

get the job done”

Rubbish cages can be hired at Bowens Hire to keep rubbish and debris contained during construction.

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Silly The Season

Clamps or Sleeves prevent panels being pulled apart.

Waste Cover.

DECEMBER 2014 77

BUILDERS BULLETIN8

Regular readers of this bulletin will know it is the time of year when I warn of the problems associated with leaving the house locked up, particularly for an extended period of time while going on holidays. It is not uncommon for me to be called to inspect a floor that has gapped over the normal holiday period.

Obviously I refer to those homes where there are exposed timber floors and I am not just referring to new homes. It does not matter how old the floor is, all floors can display unwanted features if they are subject to high temperature and particularly LOW humidity.

If subjected to these conditions for any length of time the moisture content of the flooring will be reduced from what the flooring had acclimatised to before closing the house up. Associated with this drop in moisture content is a corresponding reduction in the size of the boards; hence unsightly gapping.

What needs to be understood is timber is HYGROSCOPIC. This means timber will attract or LOSE moisture from the air depending on the weather conditions prevailing at that time on micro-climate within the dwelling.

The chart below clearly illustrates the effect temperature and humidity influences moisture content and the conditions that a floor will acclimatise to. Where the average temperature and average humidity points meet is what the floor has acclimatised to.

However, as the Equilibrium Moisture Content for Melbourne is about 11%, most flooring producers will aim to dry their flooring at about that level. I would draw your attention to where the chart shows moisture content levels of about 11% and how, if the humidity is consistently about 60% how little affect the range in temperature has on the moisture content of the floor.

Conversely if the temperature is consistently about 16 degrees C TO 21 degrees C, you can see how the range in humidity can greatly influence the moisture content of a floor.

The lower the humidity is, and if over a reasonable amount of time, say 2 to 3 weeks (the usual holiday time) the boards will acclimatise to an undesirable moisture content causing shrinkage with unsightly gapping.

If a house is completely sealed off and there a few days of heat associated with low humidity (e.g. days of total fireban), the micro climate or EMC will still remain low even if the outside conditions

reduce. This is because there is no fresh air being able to enter the dwelling.

My advice if you are going away is to leave some windows slightly open or get a neighbour to regularly open the house up for a few hours.

Another warning is the over use of air conditioners. There are 2 basic types of air conditioners; refrigerated and evaporative.

Refrigerated takes humidity from the atmosphere and even though it could be cooling the house shrinkage can occur. Conversely evaporative puts moisture into the atmosphere and can cause the boards to expand. My advice is to regularly give the air conditioners a break and let some fresh air in.

If you are at home and we experience a heat wave, particularly associated with low humidity, think about leaving buckets of water in the house or drying your clothes also within the dwelling, because as the water evaporates or the clothes dry out, there will be moisture added into the atmosphere, increasing the EMC within the house.

Understanding Moisture in Timber Flooring

Expert Advice

510152025303540455055606570758085909598

11.42.63.74.65.56.87.17.98.79.5

10.411.312.413.514.916.818.521.024.326.9

51.42.63.74.65.56.87.17.98.79.5

10.411.312.413.514.916.818.521.024.326.9

101.42.53.74.65.56.87.17.98.79.5

10.411.312.413.514.916.818.521.024.326.9

161.32.53.64.65.46.27.07.88.69.4

10.211.112.113.314.816.218.220.724.126.8

211.32.53.54.55.46.26.97.78.59.2

10.111.012.013.114.416.017.920.523.926.6

271.32.43.54.45.36.16.87.68.39.19.9

10.811.712.914.215.717.720.223.626.3

321.22.33.44.45.15.96.77.48.18.99.7

10.511.512.613.915.417.319.823.326.0

THE MEAN MOISTURE CONTENT OF WOOD AT VARIOUS & RELITIVE HUMIDITY READINGS

Temperature ° (Centigrade)

Rel

ativ

e H

umid

ity %

(Per

cent

)

If you would like more information about this subject or technical support, Jeff Harvey is available on 0412 550 740 or email feedback@bowens.com.au

It is the time of year, I warn of the problems associated with leaving the

house locked up

BUILDERS BULLETIN8

DECEMBER 2014 9

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BUILDERS BULLETIN10

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BUILDERS BULLETIN

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11DECEMBER 2014

MONDAY 22 - TUESDAY 23 DECEMBER7am – 4pm Phillip Island7am – 5pm All other stores CHRISTMAS EVE7am – 12pm Mt Evelyn, Hastings, Bentleigh East, Rowville, Croydon7am – 2pm Phillip Island7am – 3.30pm North MelbourneClosed Epping, Taylors Lakes, Laverton, Shepparton, Hallam CHRISTMAS DAY – BOXING DAYClosed All stores SATURDAY 27 DECEMBER7.30am – 1pm Bentleigh East7am – 4.30pm Nth Melbourne8am – 3pm Phillip IslandClosed All other stores SUNDAY 28 DECEMBER9am – 4pm Nth Melbourne9am – 2pm Phillip IslandClosed All other stores

MONDAY 29 - TUESDAY 30 DECEMBER8am – 4.30pm Phillip Island7am – 3.30pm Nth Melbourne, Mt Evelyn, Hastings, Bentleigh East, Rowville, CroydonClosed Epping, Taylors Lakes, Hallam, Laverton, Shepparton WEDNESDAY 31 DECEMBER8am – 4:30pm Phillip Island7am – 12pm Mt Evelyn, Hastings, Bentleigh East, Rowville, Croydon7am – 3.30pm Nth Melbourne Closed Epping, Taylors Lakes, Hallam, Laverton, Shepparton

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THIS MONTH’S WINNER OF BOWENS AROUND THE WORLD

CONGRATULATIONSJACK LINDSAY

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