© 2012 IBM Corporation

Wireless, Voice, Desktop Video, and BYOD Implications for the IBM Internal Network

Integrated Communications & Networking Community of Practice Teleconference Series

BT/IT Office of the CIO

Shannon Kurtz, Global Campus and Wireless NetworksAndy Massey, Infrastructure & Service Management Manager for IMT SPGI

© 2012 IBM Corporation

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The IBM Environment

The IBM Network

20,000 Routers, switches, firewalls

14,000 wireless LAN access points

365,000 wireless LAN subscribers

350,000 remote access users

2099+ Terabytes WAN traffic per month

Network Drivers

500,000+ employees globally

800+ Office locations

Presence in 170 countries

Security Controls

1.3M laptops/desktops in total

30,000 Blackberry smart phones via enterprise BES

225,000 IP hard phones at 337 sites

2.4B minutes of audio conferencing annually

10,000 shared networked printers

600M printed pages annually

Bandwidth to support 100 immersive video conf rooms

© 2012 IBM Corporation

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EXECUTIVE SUMMARY: NETWORK STRATEGY FOR 2011-2015

Mission: Maintain IBM’s global network as a foundational element of a Globally Integrated Enterprise. Enhance alignment with global strategic data centers and meet access requirements of a global workforce as well as partners, suppliers, and customers. Respond to increasingly sophisticated security threats while reducing overall security costs.

State of Network in 2011

Top Core Infrastructure Services Initiatives

1. Deploy High Speed Core and Server Access and implement network virtualization as a part of the replacement of End of Life LAN equipment.

2. Upgrade Wireless LAN for greater capacity, addition of 802.11n, and migrate to controller-based technologies for enhanced security, reliability, and capacity.

3. Deploy IPv6 to meet industry requirements for customer/partner access and product support.

4. Deploy WAN Acceleration technology to improve performance and reduce demand growth.

Top Underlying Beliefs and Assumptions

1. The Network infrastructure is a key foundation for IBM as a globally integrated enterprise, and must meet the diverse needs for connecting employees, customers, and suppliers/partners to IBM services and applications.

2.The network provides integrated security services as a component in the enterprise security architecture through access control, authentication, flow management, and malware prevention.

3. Network traffic growth will continue, driven by increases in customers and employees, richer media, and the addition of smarter devices to the network.

4.Network service rates will continue to decline to partially offset growth in demand, based on cost improvements in hardware/software components as well as bandwidth.

Top Metrics Describing the Initial State

•Global LAN network with aged devices - 20K Routers, switches, firewalls - 14K Wireless Access Points - 16K End of Life by 2015

•Global WAN carries 2099+ Terabytes of traffic per month

•Operational service levels generally meeting needs

•Deployment of new services delayed by Blue Sky transition

Top Metrics Describing the End State

• LAN hardware refreshed in the core, server, and wireless access areas for improved capacity and stability

•WAN traffic grows to over 5000 Terabytes per month with expanded coverage to meet expansion into GMU

•Operational service levels improved through equipment refresh and completion of Blue Sky transition

•New services can be introduced to the network through better technology and process integration with AT&T

State of Network in 2015

© 2012 IBM Corporation

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Smartphones outpacing laptops for new purchases in consumer marketEnterprise Smartphone offerings being established to support secure access to IBM applications and Internet - Notes Traveler (iNotes), Sametime Web, W3

250K Smartphone Offering users expectedSmartphones in IBM offices will naturally connect to the IBM WLAN first (instead of cellular), if available

IBM Wireless enhancements in support of Client Growth...

Complete dual-band 802.11n coverage using newer Controller based technology Dual-band for improved performance in mixed environments – 802.11b/g, 802.11a, 802.11n 802.11n for up to 300 Mbps throughput Controller wireless for fast roaming, improved setting management and optimization Automatic RF interference detection and adjustment Increase IP address capacity New site surveys for optimal WAP placement and settings Internet Connect (wireless Internet hotspot) in conjunction with IBM Wireless May require User Access layer upgrades for Power over Ethernet (PoE) and 1G WAP uplinks

Simplify Wireless / Improve Client Experience Sunset B radio and WEP and WPA-TKIP encryption support Migrate to digital certificates leveraging IBM internal certificate authority for client authentication

As market solutions mature, incorporate newer protocols and settings voice and real-time applications

Wireless Focus for Client Growth

© 2012 IBM Corporation5

IBM Voice and Communications Strategy

© 2012 IBM Corporation6

Voice Landscape Will Change Significantly Over Next 24 Months

IM andPresenceservice

EnterpriseTelephony

service

Desktop VideoConferencing

service

AudioConferencing

service

WebConferencing

service

e-mail andCalendaring

service

TeamCollaboration

service

SocialNetworking

service

UnifiedMessaging

service

UC

integ

ration

Phone presence

Conference scheduling

Ad-hoc conferencing

Phone presence

Unified Messaging

UC applications

IntegratedAudio andPresence

IntegratedVideo

Mobile/Smartphones

Deskphones

Conferencephones

Workstation

Softphone

Tablets

Voice (and video) integral to wide range of user capabilities Well integrated, seamless and must be globally available Significant new vendor UcaaS cloud based offerings:

Voice Comparison – Strategic Considerations

People and Devices Real Time Infrastructure Integrated UC and SocialApplications

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Business requirements, have been distilled into over-arching strategic principles and mapped onto our framework

Unifiy communications and collaboration Voice (and video) integral to wide range of user

capabilities Well integrated, seamless and must be globally

available Support social collaboration applications

Information-Centric Infrastructure Management Manage and optimize current service offerings;

forecast future conditions; model and predict the impact of changes

Minimise IBM Infrastructure Shift to mobile technology enables reduction of

fixed infrastructure in IBM sites Shift to use services in cloud model can reduce

fixed infrastructure Limit IBM infrastructure to high value add

capabilities

One Phone / Identity Concept Match the IT tools to the work that the employee

needs to perform Increase employee ease of use and productivity

Reduce Total Cost of Ownership (TCO)

IBM Infrastructure:Decision Support

Vendor and SupplierInfrastructure

User Functionality

IPT Mobile

Softphone

Minutes NumbersDevices

Info and Analytics

Policy Engine(SUT)

Routing Engine(SUT)

Management

Quality

Enablement Optimization

Standards

Inte

rface

Security(esp Mobile

IBMer)

Collaboration and Social Applications

Presence

Key strategic principlesSimplified work place services framework

8 © 2009 IBM Corporation

We are developing Information Centric Infrastructure Management—everything we do will be information based

Service Life Cyclestrategy, design, transition, operation,and continual improvement

Cost Consumption

Vendors

Networks

Equipment Config

Users' Opinions

Social Data

Descriptive Data

User Context

End Point Context

User Demographics

Personas

Contract Thresholds

History,Trends

Inventory

Investment Planning and

Business Cases

End User Support

Policy Based Call Route

Optimization

Service Provisioning

Capacity Management

Quality Management

Life Cycle Management

Business Analytics Center of

Competency

Analysis

Dashboards

All data is important:

■ The more detailed, the better

All types of data are inter-related:

■ GAC quality involves many vendors and networks

■ Vendor performance includes cost and quality

■ Human cost of problems in voice/video

Yesterday's Question: “What would you do with this data?”Today's Question: “How can we be prepared to make the informed decisions we will need to make in the future?”

Questions Information Decisions

Policy Based Call Routing Automation

Information-dependent Processes

Planning Investment MgtCapacity MgtQuality MgtPerformance Mgt Life Cycle MgtEUS Mgt User Sat Mgt