Simulation  &  3D  Virtual  Reality  Centre  

For   Security   Incident,   Emergency   and  Crisis  Response    

    2  

   

A   Simulation   &   3D   Virtual   Reality   training   portfolio   solution   that  supports   Procedure,   Scenario   and   Simulation   training   for   strategic,  tactical  and  operational  management.  

Every  organization  and  environment  has  unique  characteristics  and  interests  that  determine  the  vulnerability  for  security  risks.      When   there   is   a   clear   picture   of   realistic  dilemmas,   scenarios   and   associated   risks,  measures  have  to  be  taken  and  implemented.      Risks  and  response  to  crisis  and  emergencies  is  an   area   in   which   many   parties   have   a  responsibility   and  where  numerous   laws,   rules  and   regulations   are   applicable.   It   is   a   complex  situation  where  questions  like;    -­‐  who  are  involved  internally  and  externally?;  -­‐  how  are  actions  coordinated?;  -­‐  what   are   their   common   operational  procedures?;  

-­‐  are  we  compliant?;  -­‐  is  staff  capable  and  trained?  etc.  

need  to  be  asked.      A   complex   of   mixed   of   issues   where   security  professionals  understand   the  value  of   scenario  development,   rehearsals   and   exercises   for   an  

A   complex   of   mixed   of   issues   where   security  professionals  understand   the  value  of   scenario  development,   rehearsals   and   exercises   for   an  adequate  security  reaction.      Virtual   training   offers   important   benefits,   you  can   train   whenever   and   wherever,   no   time-­‐consuming   planning   and   preparation   of   live  exercises,   improve   operational   preparedness,  reduce   training   costs   and   own   can   learn   new  skills  in  a  safe  environment.  

BSS  Introduction  to  BSS  Security  Incident,  

Emergency  and  Crisis  Response  Simulation  &    3D  Virtual  Reality  solutions    

 

    3  

     

A   Security   Incident,   Emergency  and   Crisis   Response   Training  Centre   support   organizations  in:        

– Plan,  rehearse  and  train  according  to  their  individual  training  objectives  

– Organize  and  deploy  resources  in  a  safe  and  efficient  manner  

– Improve  flow  of  information  and  decision  making  

– Strategic  coordination  of  tasks  – Save  lives  and  mitigate  damages  by  making  

the  right  decisions  – Dynamic  Risk  Assessment  – Apply  Standard  Operating  Procedures    – Facilitate  continuity  of  operations  – Prepare  for  large  scale  exercises  – Enable  better  performance  in  live  exercises  

and  real  situations  – Practice  Planning  and  Mapping  for  

Command  Post  Staff  – Test  and  validate  emergency  response  

plans

   

High  rise  building  fires    Training  and  rehearsal  environment  and  scenarios  for;  command  &  control  of  large  incidents;  crisis  response/management    

 

    4  

Example   application   area’s   for   a   Security   Incident,   Emergency  and   Crisis   Response   Simulation   &   3D   Virtual   Reality   training  centre      

Offshore  Oil  &  Gas    – Helicopter  landing  officer  procedures      – Rig  familiarization  – Evacuation  training  – Maintenance  and  operations  procedures  

Petrochemical    – Industrial  fire  fighting  – Command  &  control  of  large  incidents    – Maintenance  and  operations  procedure    

Industrial  &  Vital  Infrastructure  Incident  Management    – Command  &  control  of  large  incidents  – Crisis  response/management    – Procedure  &  Scenario  training    – Maintenance  and  operations  procedures  

Emergency  Services  like  Police,  Fire,  Safety,  Rescue  and  Medical      – Command  &  control  of  large  incidents  and  terrorist  attacks  – Procedure  &  Scenario  training  – Crime  scene  investigations  – Maintenance  and  operations  procedure  

    5  

It  provides  motivation,  offers  varying  degrees  of  simulation  and  ties  experiences  together  through  narration    

1

With  3D  Virtual  Reality   training  one   is   capable  to   build   competences   through   experience   and  to  focus  on  human  behaviour.  Teach  people  to  apply   knowledge   (‘do’)   and   to   generate  valuable  learning  experiences.      Various   theories,   such   as   Malcolm   Knowles’s,  have   pointed   out   that   adults   learn   best   when  they   are   “self-­‐directed”;   when   they   have   a  desire  to  solve  the  real  problems  they  face.  And  research  over  the  last  20  years  has  shown  that  the   need   to   find   out   what   truly   engages  learners  –  how  to  draw  them  in,  how  to  sustain  their   attention   and   how   to  make   the   learning  experience  more   fun.     And   unlike   more  traditional   training  programs  3D  Virtual  Reality  training  programs  are  experienced  as  fun!        

2

Serious  gaming  works  because  it  gives:    Experience  of  real-­‐life  situations  • Realistic  environments  • Powerful  incident  visualisation  • Real-­‐life  conditions  (stress,  behaviour)    Converts  knowledge  into  skills  • Focus  on  ‘doing’  rather  than  ‘knowing’  • Interactive  participation  • Direct  feedback    Effective  learning  environment  • More  learning  moments  • Observe  candidates  ‘in  action’  • Safer  than  real  life  training  • Full  registration  and  objective  measuring      

Why  serious  gaming  works?  

    6  

BSS   supports   services   for   a  Simulation  &  3D  Virtual  Reality  Security   Incident,   Emergency  and  Crisis  Response  Centre      

BSS   supports   organisations   in  developing   and   implementing   a  Simulation  &   3D   Virtual   Reality   Security,   Incident,   Emergency  and  Crisis  Response  Centre  by:      • Analyse  the  security  and  safety  environment.    • Working  with  the  stakeholders,  identify  the  required  training.    • Select   and/or   design   the   required   3D   Virtual   Reality   solutions  

and  3DVR  training  environments.    • Design  and  implementation  of  the  simulator.    • Development   of   state-­‐of-­‐the-­‐art   training/rehearsal   scenario’s.  

Knowledge  transfers  to  the  local  training  teams.  

 Once   the   technical   infrastructure   is   in   place   a   training   is  created  and  conducted  in  the  following  steps:  • Step  1:    Setup  the  training  virtual  environment  and  objects  from  

the  library.  • Step  2:  The  security  environment  and  control  objects   (vehicles,  

people  and  created  “incidents”)  are  moved  around  the  model  to  assess   vulnerabilities   and   blind   spots   in   the   clients’   current  security  presence.  

• Step   3:   Virtual   reality   security   training   is   conducted   with   the  clients’   team   to   evaluate   the   effectiveness   of   their   security  readiness  and  response.    

• Step  4:  The  security  training  analysis  enables  all  possible  security  postures  to  be  tested  in  a  safe  unobtrusive  way  so  as  to  arrive  at  an  optimum  security  situation.  

 The   BSS   3D   Virtual   Reality   solution   supports   the   complete  security  management  and  crisis  response  cycle.      

When  there  is  a  clear  picture  of  realistic  

dilemmas,  scenarios  and  associated  risks  measures  have  to  be  

taken  and  implemented    

    7  

About          

BSS  for  Public  and  Corporate  Security  Risk  Management.    Broadfield  Security  Services  (BSS)  was  established   in  2008  as   an   autonomous   and   independent   Dutch   consultancy  company   with   an   international   dimension,   for   integral  security   issues.   It   is   the   passion   of   BSS   to   provide   our  customers   the   balance   between   risks,   security,  investments,  income,  benefits  and  living  together.    With   our   service,   we   understand   the   business   objectives  and   interests  of   stakeholders.   It   is  our  view   that  Public  &  Corporate   Security   Risk   Management   should   fully  contribute  to:    – Creating  a  safe  living  and  business  climate.  – To  minimize  economic  losses  and  business  disruption.  – Preserving  integrity  and  reputation  of  the  organization.    In  brief  the  Security  Risk  Management  consultancy  role  as  a  business  enabler.  To  facilitate  this,  BSS  has  developed  a  method   that  bridges   the  gap  between  vision  and  security  policy   on   the   one   hand   and   carrying   out   analysis,  prevention  and  operational  response  on  the  other.      Experienced   researchers   and   specialists   in   safety   and  security   of   BSS   can   be   of   service   with   a   unique  combination   of   different   services   in   the   fields   of   crisis  management,   response,   business   continuity   and   change  management  and  security  and  technology  innovation.      Besides   its   own   team,   the   founders   of   BSS   have   a   large  active   and   diverse   international   network   of   security  professionals   with   extensive   experience   in   vital  infrastructure,   listed   companies,   defence   and   homeland  security.  Within  the  Netherlands  the  BSS  Association  is  the  source   for   many   different   specialists,   researchers   and  consultants.  This  is  the  fundament  to  create,  rapid  flexible  and  capable  teams  for  our  clients.      

    8  

As   simulation   and   serious   games   are   less   than   perfect  representations  of  the  real  world,  but  a  great  environment  to  learn.    

1

The  activities  carried  out  during  a  simulation  game  training  session  are: – Theoretical   instruction:   the   teacher   goes  

through  certain  relevant  aspects  of  a  theory  and  participants   can   intervene   with   questions   and  comments.  

– Introduction   to   the   game:   the   participants   are  told  how   to  operate   the  computer  and  how   to  play  the  game.  

– Playing   the   game:   participants   get   the  opportunity   to   practice   their   knowledge   and  skills   by   changing   different   parameters   of   the  game   and   reflecting   on   the   possible  consequences   of   these   changes.   Permanent  contact   with   the   participants   is   advisable,   as  well  as  keeping  the  training  going  to  maintain  a  positive   atmosphere   and   to   secure   that   the  participants  feel  engaged.  

Group  discussions:  Each  of  the  participants   is  given  a   possibility   to   present   and   compare   their   results  from   the   game  with   the   results   of   others.   The  participants   are   encouraged   to   present   their  

2

results   to   others.   The   teacher   should  continually   look   for  new  ways  of  enriching   the  discussions  and  to  help  the  participants  to  find  the   connection   between   the   game   results   and  the  problems   in   real  world.   The  quality  of   this  group   discussion   plays   a   relevant   role   in   the  training,   as   it   will   affect   the   participants’  transfer   of   knowledge   and   skills   into   the   real  world.      The  last  phase  in  the  list  above  is  usually  called  debriefing.   Debriefing   is   the   most   important  part   of   the   simulation/gaming   experience.  We  all   learn   from   experience,   but   without  reflecting   on   this   experience   the   learning  potential  may  be  lost.  Simulation  gaming  needs  to   be   seen   as   contrived   experiences   in   the  learning   cycle,   which   require   special   attention  at  the  stages  of  reflection  and  generalization.  

 

The  Simulation  &  Serious  Gaming  Process  

    9  

The  Simulation  &  Serious  Gaming  Debriefing  Process      

There  are  six  phases  of  debriefing,  presented  as  a   flexible   suggestion   and   not   as   rigid  requirements:   1. How  do  you   feel?  Gives   the  participants  an  

opportunity   to   get   some   of   their   strong  feelings  about  the  simulation  game  off  their  chest.  

2. What   happened?  Makes   it   possible   for   the  participants   to   compare   and   to   contrast  participant   recollections   and   to   draw   some  general  conclusions  during  the  next  phase.  

3. What   did   you   learn?   Encourage   the  generation   and   testing   of   different  hypotheses.  Ask  the  participants  to  come  up  with   general   principles   based   on   their  experiences   from   the   game   and   to   offer  evidence   to   support   or   to   reject   the  principles.    

4. How   does   this   relate   to   the   real   world?  Encourage   a   discussion   of   the   relevance   of  the   game   to   the   participants’   real   world  workplace.  

5. What   if…?   Encourage   the   participants   to  apply  their  insights  to  new  contexts.  

6. What  next?  Participants  use  their  insights  to  come   up  with   strategies   for   the   simulation  game  and  for  the  workplace.  

 

High  rise  building  fires    Training  and  rehearsal  environment  and  scenarios  for;  command  &  control  of  large  incidents;  crisis  response/management    

 

    10  

 

BSSHolland    Strekkerweg  75  1033  DA  Amsterdam,  The  Netherlands    www.bssholland.com      31  (0)  20  716  24  21