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Breaking Tradition:. Restructuring to Deal More Effectively with Electronic Resources. Frank J. Bove, Electronic Resources Librarian [email protected] Karen A. Plummer, AV/Special Materials Cataloger [email protected] ALAO 2011 Annual Conference Toledo, OH November 4, 2011. - PowerPoint PPT Presentation
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Breaking Tradition:Restructuring to Deal More Effectively with Electronic Resources
Frank J. Bove, Electronic Resources [email protected]
Karen A. Plummer, AV/Special Materials [email protected]
ALAO 2011 Annual ConferenceToledo, OH
November 4, 2011
The University Libraries at The University of Akron…seeks a creative and dynamic librarian to join its faculty as Electronic Resources Librarian.
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University Libraries
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…seeks a creative…librarian to join its faculty as Electronic Resources Librarian
• Leads the University Libraries in the exploration, selection, and evaluation of electronic reference and web-based applications--including research databases, full-text resources, e-journals, e-books, and interactive user services. Works with library departments in assessing library needs and works collaboratively to implement and maintain electronic products and services. Generates, analyzes and disseminates usage statistics, manages licensing activity for public electronic resources and provides training and other instructional support to library users and library staff.
University Libraries
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…seeks a…dynamic librarianto join its faculty asElectronic Resources Librarian
• Under direction of the Head of Reference, provides general and specialized reference service, including staffing the reference desk (some evenings and weekends) and providing chat/email reference; provides routine library catalog maintenance; takes part in the University Libraries' information literacy program; serves on the library's web team; and may contribute to collection development and management
University Libraries
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A Vague and Flexible Job Description
Appeals to individuals… 1. With wide varieties of experiences2. Who are able to see connectors
• Background– Reference, Cataloging, & Circulation vs. – Acquisitions/Electronic Serials
• “Make it up as you go…”
University Libraries
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Working with Multiple Groups
University Libraries– Reference– Acquisitions– Cataloging– Collection Management– Systems– UL Web Team– Department Heads
Advisory Group (DHAGs)
Information Technology– UA Web Team– Networking– System Administrators– Support Desk– Instructional Services– Distance Learning– Audio Visual Services
University Libraries
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Monster or Monstrous Workflows
University Libraries
“Let’s look at this a different way…”Reorganizing and Refocusing
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University Libraries
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2009-2010
• Dean Cheryl Kern-Simirenko initiates change process– Strategic Planning Committee– Organizational Design Committee– Both committees included facilitators from outside
University Libraries• Added a level of objectivity to the process• Facilitators had expertise in planning and organization
– Committees utilized focus groups, environmental scans, discussions, research into trends in various types of libraries, and written feedback from faculty and staff for basic information and guidance
University Libraries
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Strategic Plan
• Environmental scan indicated that:– Remote access to resources is standard and
expected– Demand for digital format and adaptability will rise.– Demand for distance learning support and services will
increase.
• Discussions emphasized:– Expanding electronic resource collections – Importance of electronic access to library resources to
faculty, staff, and students– Critical to have staff dedicated to e-resource
management
University Libraries
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Organizational Design Team (ODT)• Goals
– Eliminate overlap in authority– Clarify reporting lines– Streamline reporting line to the Dean
• Old model: 11 direct reports to Dean– Restructure to best meet needs of users AND meet
goals under strategic plan
• Issues discussed:– Look at functions rather than departments/individuals– Communication– Clear reporting lines– Trends in librarianship
University Libraries
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ODT Results-New Structure
• Direct reports to Dean: 2• Associate Dean responsible for day-to-day library management• New position: Collection Management Officer• Access Services Dept.: Circulation, Interlibrary Loan, Media Services, OhioLINK
Lending, Laptop Lending)• Research & Learning Services Dept.: Reference Dept., Collection Management
Dept., part of Teaching & Training Dept.—Key development: Implementation of a Learning Commons service model
• Acquisitions Dept.: No changes• Science & Technology Library: No changes• Electronic Services Dept.: Cataloging Dept., Systems Dept., part of Teaching &
Training Dept.
University Libraries
Dean
Head, Archival Services
Associate Dean
Access Services Dept
Acquisitions Dept
Collection Management Officer
Electronic Services Dept
Research & Learning Services
Dept
Science & Technology Library
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Electronic Services Department
• Centralizes electronic-based library services. Functions may include, but are not limited to:– Digital project coordination– Electronic resources coordination and maintenance– Faculty liaisons– Library systems maintenance– Library website development– Metadata services, including cataloging
University Libraries
Born: April 13, 2011Head: Aimee deChambeauStaffing: 5 Faculty; 7 Staff; 2 Students
Merger of: Cataloging Dept., Library Systems Dept., & members of Teaching &Training Dept. (Electronic Resources Librarian, Web Development Specialist, and Library Specialist)
“Guinea pigs for a new service model”Progress to Date
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University Libraries
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Benefits:
• Department Head devoted to electronic access issues – Advocate for E-Services at highest levels– Mediates communication across departments– Advocate for training and development of faculty/staff– Keeps “big picture” in mind
• Management of e-resources – Moved from a 1 FTE shop to 8+ FTE!– Eliminated barriers between types of e-resource management and
electronic services
• Improved communication within department
• Major effort to re-evaluate workflows– Process analysis efforts tracking types of e-resources through system
to eliminate confusion and identify redundant efforts
University Libraries
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Issues:
• Defining what Acquisitions does versus E-Services
• ILS system not designed to track workflow– Looking at possible non-ILS workarounds– “Thinking outside of the box”
• “New” e-resource formats and E-Services– Streaming video– Streaming audio reserves
• Changing mindsets– Moving from physical resources to virtual with no paper trail– “E-Services, may I help you?”
University Libraries
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Next Steps:
• Continuing analysis of workflow
University Libraries
Contact Information:
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Frank J. BoveElectronic Resources Librarian
The University of AkronBierce Library 362C
Akron, OH 44325-1712330.972.5104
Karen A. PlummerAV/Special Materials Cataloger
The University of AkronBierce Library 261DAkron, OH [email protected]
University Libraries
