Brandix Lanka Shared Services Center (SSC)

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  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    3

    \\GGMMZZLLPP__MMTT]] EEJJ OOEEIIEEFF@@EE

    JJCCOO\\IITT]]EEJJAAPPCCDD\\CCTTLL__TT\\DDMMLL__

    Dl~ie}flgt peklot

    Jep c _bcpld _lpzmol Olgtlp "__O-

    Mg @pcgdmr Icghc

    _|`fmttld jep tbl j|ijmiiflgt ej pls|mplflgt c Ape|~ Cmagflgt jeptbl fed|il Mgjepfctmeg _}tlf ^peklot Fcgcalflgt

    @} Lzcg ^ctbmpctgl

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    0

    Lrlo|tmzl _|ffcp}

    @pcgdmr "qbmob qcs je|gdld cs ^begmr Zlgt|pls- qcs lstc`imsbld mg lcpi} 2>s' Mg

    ^plslgt @pcgdmr Icghc Imfmtld m tbl mgail icpalt lr~eptlp ej c~~cpli mg _pm Icghc

    jep tbl ict jmzl }lcp qmtb cg cgg|ci t|pgezlp lrolldmga \_$ ?:> fmiimeg' @pcgdmr

    ~pezmdl ezlp 0>> dmplot lf~ie}flgt e~~ept|gmtml cgd ls|mzcilgt g|f`lp ej

    mgdmplot lf~ie}flgt E~~ept|gmtml'

    Tbl fcphlt mg @pcgdmr Icghc oef~cgml e~lpctl m obcpcotlpm{ld `} aie`cim{ctmeg)

    flpalp) cos|mmtmeg cgd oegeimdctmeg) pls|mpmga te tcgdcpdm{l e~lpctmeg te tc}

    oef~ltmtmzl' Tbl `lt qc} ej ieqlpmga tbl oet cgd mf~pezmga ljjlotmzlgl cgd

    ljjmomlgo} m `} fezmga efl j|gotmeg te egl olgtpci ieoctmeg' Egl qc} te fllt tbm

    obciilgal m jep @pcgdmr ocfl te c dlommeg te bczl oef~cg} eqg _bcpld _lpzmols

    Olgtlp "__O- |gdlp @pcgdmr ooee~lpctl aezlpgcgol'

    __O mgmtmci ~peklot ms te oef`mgl 3> _tpctlamo @|smglss \gmts "_@\- |gmts jmgcgomci

    e~lpctmeg cgd mg j|t|pl oefl |~ qmtb geg jmgcgomci cplc imhl ~c}peii) ~|pobcmga) lto'

    C oef~cgml lrtlgd tblmp ~pllgol cope ape|~) mt `loefl mgoplcmgai}

    |gloegefmoci te fcmgtcmg c d|~imoctl cooe|gtmga mgjpctp|ot|pl qmtbmg lcob _@\ ej

    e~lpctmeg' @pcgdmr @ecpd ej Dmplotep bc cie ploeagm{ld tbl `lgljmt ej mf~ilflgtmga

    c bcpld lpzmol c~~pecob'

    Tbm pl~ept lr~iepl tbl @pcgdmr _bcpld _lpzmol Olgtlp "__O-

    mf~ilflgtctmeg%ltc`imb ~peklot ~blgeflgeg cgd mg ~cptmo|icp ^peklot Fcgcalflgt

    ^peol' Mg cddmtmeg) tbl pl~ept lr~iepld tbl obciilgal cgd mf~imoctmeg ej tbl

    olgtpcim{mga jmgcgol te __O'

    Tbl hl} opmtmoci jcotep bmabimabtmga m |~~ept jpef lgmep fcgcalflgt m ~cptmo|icpi}

    mf~eptcgt c tbm t}~l ej ~peklot o|t cope tbl ~eqlp `cl ej tbl epacgm{ctmeg cgd) c

    qmtb cg} fezmga ej egl lt ej pl~egm`mimtml te cgetblp ieoctmeg'

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    ?

    TC@IL EJ OEGTLGT_

    Lrlo|tmzl _|ffcp} ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 33'> Mgtped|otmeg '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 4

    3'3 @cohape|gd cgd ^pllgt _mt|ctmeg ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 43'0 E`klotmzl ej tbl ^peklot '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' Jlcm`mimt} _t|d} '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 2?'> Tbl _oe~l Fcgcalflgt ^icg ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' =

    ?'3 ^peklot Obcptlp ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' =?'0 _oe~l _tctlflgt ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 30?'? Qeph @plchdeqg _tp|ot|pl "Q@_- ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 3?

    4'> Tmfl Fcgcalflgt ^icg ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 3=4'3 Cotmzmt} Dljmgmtmeg ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 3=4'0 Cotmzmt} _ls|lgomga ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 3=4'? Cotmzmt} Ple|pol Ltmfctmeg '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 004'4 Cotmzmt} D|pctmeg Ltmfctmeg ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 004'< _obld|il Dlzlie~flgt '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 044': _obld|il Oegtpei '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 0 Pmh Fcgcalflgt''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 4=='3 Pmh Fcgcalflgt ^peol ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 4=

    Dltlpfmgmga tbl pmh mf~cot oegmdlp tbl oegls|lgol tbl pmh qe|id bczl egtbl ~peklot mj tbl pmh lzlgt eoo|p' ' Tbl Opmtlpmc jep Pmh Mf~cot mg Tc`il m ca|mdl jep lzci|ctmga tbl pmh oegls|lgol cgd dltlpfmgmga tbl pmh mf~cot ''''''''

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    4

    3'> Mgtped|otmegTbl @pcgdmr m c Ape|~ ej Oef~cgml oegmtmga ej fepl tbcg 3> |`mdmcpml ieoctld

    mg dmjjlplgt cplc mg _pm Icghc' Lcob ej tbll oef~cgml m fcmgi} lgacald mg

    ~ped|omga acpflgt coolepml cgd plictld ~pmgtmga' Tbl} j|gotmeg c jcotepml qmtb

    l~cpctl ilaci lgtmtml blcdld `} c Obmlj Jcotep} Ejjmolp "OJE- cgd c Jmgcgomci

    Cooe|gtcgt "JC-' Tbl @ecpd ej Dmplotep ej @pcgdmr Ape|~ bc plolgti} tchlg c

    dlomsmeg te ic|gob c ~peklot te lstc`imsb c _bcpld _lpzmol Olgtlp "__O- mg zmlq ej

    olgtpcim{mga tpcgcotmeg ~peolmga cgd jmgcgomci cooe|gtmga cotmzmtml mg cii mt

    |`mdmcpml'

    3'3 @cohape|gd cgd ^pllgt _mt|ctmeg

    Lcob |`mdmcp} m mdlgtmjmld c c _tpctlamo @|mgl \gmt "_@\- mg tbl @pcgdmr Ape|~'

    Tbl _@\ p|g qmtb j|ii} c|tegef} qmtb plictld te tpcgcotmeg ~peolmga cgd jmgcgomci

    cooe|gtmga cotmzmtml' Tbl} bczl tblmp eqg cooe|gtmga tcjj te |~~ept tbll cotmzmtml'

    Ct ~plslgt c sejtqcpl ~cohcal ociild COO^CO ms |sld jep jmgcgomci cooe|gtmga mg ci i

    _@\' Tbl etblp tpcgcotmeg ~peolmga cotmzmtml cpl bcgdild `} mg&be|l `|mit

    ejtqcpl c~~imoctmeg `cld eg tbl pls|mplflgt ej lcob _@\' Tbll ~pcotmol bczl ild

    te fcg} beptoefmga mg tpctlamo mgjepfctmeg ~peolmga cgd oe&e~lpctl dlommeg

    fchmga mg tbl Ape|~'

    Tbl jeiieqmga ~emgt bczl `llg mdlgtmjmld c fckep beptoefmga mg tbl ~pllgt

    mt|ctmeg'

    Lcob _@\ hll~ jmgcgomci cooe|gt qbmob m c d|~imoctmeg ej tbl cflcooe|gtmga ~peol cgd c qctl ej ple|pol'

    Mgoplcmga zei|fl ej tpcgcotmeg Tbl OJE cgd OLE bczl te ~lgd c iet ej tmfl eg jmgcgomci deo|flgt Lcob _@\ bc l~cpctl jmgcgomci tcjj Lcob _@\ fcmgtcmg g|f`lp ej oef~|tlp }tlf te ~peol

    tpcgcotmeg cgd te hll~ jmgcgomci cooe|gt'

    Lcob _@\ ~lgd c iet ej fegl} eg ejtqcpl imolgl'

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    cgd ict tqe

    }lcp mgzltflgt IHP :': `miimeg'

    ?' B|fcg Ple|pol Dlzlie~flgt& Jeo|ld tpctla} m mg ~icol jep b|fcgple|pol fcgcalflgt cgd dlzlie~flgt'

    4' Bmab _tcgdcpd ej }tlf cgd ~peold|pl'Dljmgld oef~cg} ~bmiee~b} qbmob mf~iml oegtmg|e| mggezctmeg33'@pcgdmr Ape|~ ~lpjepfcgol30'Jilrm`il obcgamga tpctlaml3?'Jct cdc~tctmeg te lflpalgt tplgd) fcphlt) cgd lgzmpegflgt34'@pcgd `|midmga c c fedli3

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    1

    :' Mgoplcld dl`t pl|it mg ieqlp ~pejmt cgd dloimgl mg ocb jieq1' Icpal cfe|gt ej |~~imlp qbmob flcg dmjjmo|itml te lg|pl oegmtlgt s|cimt}

    cgd tmfl ej dlimzlp}

    2' \golptcmgt} ej O|steflp cool~tcgol ej tbl Oef~cg}s ~ped|ot=' Plimcgol eg O|teflp ej ~ped|otmeg

    Lrtlpgci Jcotep

    E~~ept|gmtml

    3' Fepl fcphlt jeo| eg Kc~cg) Heplc) Obmgc) P|mc cgd Ictmg Cflpmocoe|gtpml'

    0'

    Icpal Zei|fl ^|pobcl jpef ieq ~pmol * dmoe|gt?' Fepl Jmgcgomci Mgtmt|tmeg Jcomimtml4' _mfmicp E~lpctmeg Oef~cgml _bmpl Hgeqildal * Ple|pol'

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  • 7/23/2019 Brandix Lanka Shared Services Center (SSC)

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    =

    ?'> Tbl _oe~l Fcgcalflgt ^icg@ljepl tbl ~peklot qc ejjmomcii} oefflgol cooepdmga te tcgdcpd ~peklot fcgcalflgttl~ c mag ejj jpef tbl ~peklot tllpmga oeffmttll qc pls|mpld' Tbl |ld ~peklot

    obcptlp m amzlg `lieq'

    ?'3 ^peklot Obcptlp

    ^peklot Tmtil; @pcgdmr Icghc __O "_bcpld _lpzmol Olgtpl- peklot

    ^peklot _tcpt Dctl; Kcg|cp} 32) 0>3>

    ^peklot Jmgmb Dctl; Fc} >4) 0>3>

    ^peklot Fcgcalp; X^peklot Fcgcalps GcflV

    ^peklot E`klotmzl;

    _lt |~ tbl @pcgdmr Ape|~s _bcpld _lpzmols Olgtpl te octlp mts _tpctlamo @|smglss \gmts

    "_@\- mg tlpf ej jmgcgomci cooe|gtmga ~peolmga cgd alglpci ~peo|plflgt

    |~~eptmga qmtb mgoplcld ljjmomlgo} cgd ~ped|otmzmt} qbmil ~ic}mga tbl peil ej

    fcgcalflgt mgjepfctmeg dmlfmgctep te |~~ept ape|~&qmdl cgd _@\ olgtpld

    dlommeg fchmga'

    C~~pecob;

    ^plimfmgcp} mdlgtmjmoctmeg ej ~pe`ilf defcmg

    Lzci|ctmeg ej citlpgctmzl ei|tmeg

    Oegd|ot Jlcm`mimt} _t|d}

    Mg dl~tb Pls|mplflgt Cgci}m

    Dlzlie~flgt ej }tlf `cld eg mgoplflgtci * mtlpctmzl ejtqcpl

    dlzlie~flgt fltbedeiea}

    Ltc`imbflgt ej MT mgjpctp|ot|pl ej tbl }tlf

    S|cimt} c|pcgol ej tbl dlzlie~ld }tlf

    Ltc`imbflgt ej Dmctlp Ploezlp} _mtl

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    3>

    Peil Cgd Pl~egm`mimtml;

    GCFL PEIL PL_^EG_M@MIMT]

    3' XIljt e|t `}pls|lt V

    OLE

    Cot c tbl ~pmgom~ci ~egep ej

    tbl ~peklot

    Beid te~&fet pl~egm`mimt}

    ej ~peklot

    Fegmtep ~peapl ej ~peklot

    0' XIljt e|t `}pls|lt V

    OME

    Dlilactl c|tbepmt} deqg tbl

    bmlpcpob}

    Jcomimtctl

    ?' XIljt e|t `} pls|ltV4' XIljt e|t `} pls|ltV

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    33

    ^pezmdl glolcp} bcpdqcpl *

    ejtqcpl ple|pol

    Plgdlp lr~lptml hgeqildal *

    lr~lpmlgol

    2' XIljt e|t `}pls|lt V

    Fcgcalp&BP

    Plop|mt glq MT * |~~eptmga

    tcjj

    Oe&epdmgctl qmtb ^peklot

    Fcgcalp mg b|fcg ple|pol

    plictld m|l

    _mag&ejj; "_magct|pl ej cii tbl c`ezl tchl beidlp-

    3' 0'

    ?' 4'

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    30

    ?'0 _oe~l _tctlflgt

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    3?

    ?'? Qeph @plchdeqg _tp|ot|pl "Q@_-

    Tpll Zmlq ej tbl Q@_

    _bcpld _lpzmol Olgtlp

    "__O-

    C|tefctld _}tlfMgjpctp|ot|pl

    jep _}tlf

    Bcpdqcpl Imzl qcpl_ejtqcpl Oeff|gmoctm

    @|midmga J|pgmt|pl

    _}tlf Cgci}m

    _}tlf Dlmag

    _}tlf

    Mf~ilflgtctmeg

    _}tlf Tltmga *

    Mgtlapctmeg

    Mgtciictmeg *

    Fcmgtlgcgol

    JCP_

    QJ_

    A^_

    ^F_

    JCP_QJ_

    A^_

    ^F_

    JCP_

    QJ_

    A^_

    ^F_

    JCP_

    QJ_

    A^_^F_

    _lpzmol ^pezmdlp

    Ls|m~flgt *Coolepml

    JCP_; Jmgcgomci Cooe|gtmga * Pl~eptmga _}tlf

    QJC; Qeph Jieq _}tlf

    A^_; Alglpci ^peo|f`lgt _}tlf

    ^F_; ^lpjepfcgol Flc|pmga _}tlf

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    34

    Tc`|icp Zmlq ej tbl Q@_

    3' ^plimfmgcp} _oe~l Mdlgtmjmoctmeg

    3'3 S|ltmeggcmpl O}oil

    3'3'3 Dlzlie~ s|ltmeggcmpl tcpaltld te OJE

    3'3'0 _|`fmt s|ltmeggcmpl te OJE

    3'3'? Oeiilot cii s|ltmeggcmpl

    3'3'4 Cgci}{l Jmgdmga

    3'3'< ^pl~cpl |ffcpm{ld pl~ept ej jmgdmga

    3'0 Mgtlpzmlq qmtb OLE

    3'? Mgtlpzmlq qmtb OME

    3'4 Egmtl E`lpzctmeg ej cg _@\

    3'4'3 _t|d} Jmgcgomci Cooe|gtmga * Pl~eptmga ^peol

    3'4'0 _t|d}Alglpci ~peo|plflgt peol

    3'4'? _t|d} o|pplgt Qeph Jieq _}tlf

    3'4'4 Ltc`imb `climgl jep ~lpjepfcgol lzci|ctmeg

    3'< Cooe|gtmga deo|flgtctmeg plzmlq O}oil

    3'

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    3'3 Mf~ilflgt tbl __O _}tlf egte _lpzlp

    3>'0 Obloh _tc`mimt} __O _}tlf

    3>'? P|g `coh|~ cgd pltepctmeg dpmii

    3>'4 Flltmga qmtb ~peklot tllpmga oeffmttll &__O

    _oe~l Zlpmjmoctmeg * Oegtpei Tbl mgtlapctld obcgal fcgcalflgt fltbedeiea}

    cde~tld jep tbm __O ~peklot m dlopm`ld |gdlp obc~tlp =) ^peklot Mgtlapctmeg

    Fcgcalflgt'

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    3=

    4'> Tmfl Fcgcalflgt ^icgTbl tlcf qlgt tbpe|ab tbl mr fcmg ~peoll mgzeizld mg tmfl fcgcalflgt) tbl}qlpl)

    _mr fcmg ~peoll ej Tmfl Fcgcalflgt

    4'3 Cotmzmt} Dljmgmtmeg

    ^peklot qeph ~cohcal je|gd mg tbl Qeph @plch deqg _tp|ot|pl "flgtmegld |gdlp

    oe~l fcgcalflgt ~icg- qmii `l j|ptblp dloef~esld mgte _obld|ild Cotmzmtmls c

    glolcp}'

    4'0 Cotmzmt} _ls|lgomgaTbm qmii mii|tpctl tbl cotmzmt} cttpm`|tl lcpimlp mdlgtmjmld) |ob c ~pldlolep)

    |oolep cgd tbl plictmegbm~ ej lcob cotmzmt}

    Mdlgtmjmld Fcgdctep} Dl~lgdlgoml "Bcpd Ieamo-

    Cg} dlzlie~flgt %oedmga %tltmga tch qmii get oefflgol `ljepl c flltmgam blid `ltqllg tbl plilzcgt tchlbeidlp c ~lp tbl ~peklot oeff|gmoctmegfcgcalflgt ~icg "ictlp flgtmegld mg dltcmi-

    LP Dmcapcf bc te `l oef~iltld jep dctc`cl dlzlie~flgt te `lamg \FI dlmag dmcapcf bc te `l jmgmbld jep \M dlmagmga te tcpt Egi} cjtlp |lp mag ejj ej tbl \CT te~ tbl tltmga cgd pl&dlmag eg tbl

    }tlf'

    Mdlgtmjmld Dmopltmegcp} Dl~lgdlgoml "_ejt Ieamo-

    Ciqc} |~dctl tbl obcgal iea cgd }tlf deo|flgtctmeg cjtlp\gmt%Mgtlapctmeg tltmga pl|itld }tlf |~dctl bc `llg mgmtmctld

    Mdlgtmjmld Lrtlpgci Dl~lgdlgoml

    _efl cotmzmtml ocg `l cjjlotld `} ica tmfl tbct oe|id `l oc|ld `} ictldlimzlpml' "Oc`imga) lpzlp pcoh) CO ls|m~flgt lto'-

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    0>

    Cotmzmt} ls|lgomga m `lt beqg mg gltqeph dmcapcffmga' Tqe oeffeg tlobgms|l

    jep tbm cpl tbl ^ploldlgol Dmcapcffmga Fltbed "^DF-%Cotmzmt} eg Gedl "CEG- cgd

    Cppeq Dmcapcffmga Fltbed "CDF- %Cotmzmt} eg Cppeq "CEC-

    4'0'3 C~~imoctmeg ej Tqe Tlobgms|l "te __O Dlz _tcal 3-

    3' ^ploldlgol Dmcapcffmga Fltbed "^DF- % Cotmzmt} eg Gedl "CEG-

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    03

    0' Cppeq Dmcapcffmga Fltbed "CDF- %Cotmzmt} eg Cppeq "CEC-

    Mgmtmci Flltmga

    qmtb Dlzlie~lps

    cgd \M Dlsmaglps

    Mgmtmci Flltmga

    qmtb

    Mgjpcstp|ot|pl

    Tlobgmomcgs

    Oef~iltl

    Dctc`csl LP

    Dmcapcf

    \_L Ocsl cgd

    Cotmzmt} Dmcapcfs

    Oicss Dmcapcfs

    _lt|~ Gltqeph

    Oc`imga

    _lt|~ Pld|gdcgt

    ^eqlp s|~~i}

    _lt|~ tbl

    Dlshte~s

    Flltmga qmtb

    Mgjpcstp|ot|pl

    Tlobgmomcgs

    Flltmga qmtb

    Tlcf Ilcdlps cgd

    OME_3

    __O Dlzlie~flgt _tcal M _}tlf Ieamoci Dlmag cgd Fcmg MT Mgjpctp|ot|pl _lt|~

    Qmtb tbm tlobgms|l egl ocg egi} zmlq tbl tcpt te jmgmb gct|pl ej tbl plictmegbm~' @|t

    oef~ilr plictmegbm~ "__) J_) JJ cgd _J- ocgget `l beqg' Tbm m c fepl mf~imtmo

    qc} ej beqmga tbl plictmegbm~'

    C ictlp dlopm`ld |gdlp 4'< _obld|il Dlzlie~flgtlotmeg `loc|l Fmopeejt ^peklot

    0>>? Acgtt Obcpt qc |ld jep tbm ~peklot) cii tbl cotmzmtml%qeph ~cohcal `} dljc|it

    ocfl c CEG dmcapcf' Tbm ~peklot cotmzmt} ls|lgomga qc oef~iltld qmtb tbl CEG

    fltbed'

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    00

    4'? Cotmzmt} Ple|pol Ltmfctmeg

    Ct tbm tcal tbl lcpimlp mdlgtmjmld cotmzmtml qlpl cmagld te plilzcgt ple|pol |ob c

    oedlp%tltlp%SC tcjj cgd etblp plilzcgt gltqeph ls|m~flgt bcgdilp'C oef`mgctmeg

    ej `lieq tlobgms|l qc |ld te de tbl ple|pol ltmfctl)

    \cal ej ~|`imbld ltmfctmga Dctc

    Cjtlp tbl Q@_ tbl qeph ~cohcal 3'3'< ^pl~cpl s|ffcpm{ld pl~ept ej

    jmgdmgasm oef~iltld tbl ~peklot tlcf cjtlp cgci}{mga mt oegtlgt qmii

    bczl dctc plictld te epacgm{ctmegci a|mdlimgl) pctl cgd ltmfctl lt jep

    ~plzme| etblp ~peklot' "Gltqeph ^peklot) _ejtqcpl dlzlie~flgt

    ~peklot&lr; eg aemga LP^ ~peklot) ltc`imbld ~pmol capllflgt qmtb

    zlgdep - 'Tbll cfe|gt qmii `l oiel te mgd|tp} ltmfctl jep pctl jep

    tbct ~cptmo|icp cotmzmt}' Tbl e|t~|t jpef cotmzmtml 3'0 Mgtlpzmlq qmtb

    OLE) 3'? Mgtlpzmlq qmtb OME )3'2 KCD _lmeg qmtb ^peklot

    stllpmga oeffmttll qmii cie `l zci|c`il qblg mdlgtmj}mga ~pe~lp

    ltmfctl'

    @ettef&|~ ltmfctmga

    Tbl ~peklot tlcf |mga tbl lcpimlp ltmfctld mgdmzmd|ci obld|il

    cotmzmtml cgd ple|pol ciieoctmeg cdd tblf |~ te oefl |~ qmtb c tetci

    ltmfctl jep tbl mgdmzmd|ci qeph ~cohcal' Tbm m cg coo|pctl flcg ej

    ltmfctmga ~pezmdld tbct tbl ~|`imbld ltmfctld dctc acmgld m coo|pctl'

    Tbm tch qmii tchl tmfl `loc|l lzlp} cotmzmt} f|t `l clld cgd

    ltmfctld coo|pctli} te `l mgoi|dld mg tbl `ettef&|~ ocio|ictmeg'

    Ple|pol ltmfctl mdlgtmjmoctmeg m oef~iltld d|pmga tbl B|fcg Ple|pol ^icggmga cgdtbm Cotmzmt} Ple|pol Ltmfctmga ~peol'

    4'4 Cotmzmt} D|pctmeg LtmfctmegCjtlp tbl ple|pol cpl ltmfctld tbl d|pctmeg jep lcob cotmzmt} ocg `l ocio|ictld `}lzlpci fltbed' Tbl tlobgms|l czcmic`il cgd k|tmjmoctmeg ej tbl obelg tlobgms|l mamzlg glrt ~cal'

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    0?

    4'4'3 Oef~cpmeg Cotmzmt} D|pctmeg Ltmfctmga Teei cgd Tlobgms|l

    Lr~lpt

    K|daflgt

    Cgcieae|

    Ltmfctmga

    ^cpcfltpmo

    Ltmfctmga

    Tbpll&~emgt

    Ltmfctl

    Pllpzl

    Cgci}m

    Aeed&

    Oef`mgctmeg ej

    lr~lpt k|daflgt

    qmtb bmtepmoci

    mgjepfctmeg ocg

    `l |lj|i'

    @cd&

    Ple|pol ilzli)

    ~ped|otmzmt})

    oc~c`mimt} cgd

    ceomctld pmh

    cpl get jeo|ld

    Aeed&

    Bli~j|i qblg

    dltcmild dctc c`e|t

    tbl ~peklot m get

    czcmic`il' ^peklot

    tllpmga oeffmttll

    ocg `l |~dctld

    qmtb pe|ab

    ltmfctl `ljepl

    alttmga mgte

    mg&dl~tb ~peklot

    dltcmi'

    @cd&

    Coo|pco} oegolpg

    `loc|l ej tbl te~deqg gct|pl'

    Aeed&

    Coo|pctl loc|l

    s|cgtmtctmzli}

    `cld "f|itm~iml

    tbl s|cgtmt} ej

    qeph `} tbl

    pctl-'Ocg l |ld

    jep gltqeph

    lgbcgolflgt

    ~peklot'"^peklot

    qmtb imfmtld fcg

    ~eqlp glld-

    @cd&

    Bcpd te oepploti}

    ocio|ictl b|fcg

    qeph be|p

    `loc|l ica tmfl)

    |glr~lotld pmh

    m get oegmdlpld'

    Tee flobcgmoci

    c~~pecob'

    Aeed&

    Tbpll ltmfctl

    tbct cpl czlpcald

    te oefl |~ qmtb c

    jmgci ltmfctl' _E

    be|id ~pezmdl cg

    coo|pctl jma|pl'

    Ocg `l |ld qblg

    cotmzmt} d|pctmeg

    |golptcmgtml cpl

    ~pllgt'

    @cd&

    Tbl E~tmfmtmo

    ~lmfmtmo cgd

    gepfci ltmfctl

    be|id `l degl `}

    lr~lpmlgol tcjj

    flf`lp ep tbl

    jmgci jma|pl qmii `l

    zlp} mg coo|pctl'

    Aeed&

    ^eptmeg ej tmfl

    te tbl cotmzmt}

    te cooe|gt jep

    obld|il pmh

    e pmh m

    oegmdlpld mg

    ltmfctmeg'

    @cd&

    Ocgget `l

    ~pcotmocii}

    aie`cii}

    c~~imld te

    ~peklot'"Qmii

    amzl |gplcimtmo

    ezlp `ieqg

    tmfl d|pctmeg

    jma|pl-

    4'4'0 K|tmjmoctmeg ej ObelgMg tbl Q@_ |gdlp 3' ^plimfmgcp} _oe~l Mdlgtmjmoctmegte oef~iltl tbl cotmzmt} 3'1'?

    Dlzlie~ @cmo Tmfl Fcgcalflgt ^icgcgcieae| ltmfctmeg qc degl) `loc|l tbl

    |gczcmic`mimt} ej oepplot dctc jep d|pctmeg ltmfctl' ^cpcfltpmo ltmfctl jep |ld te

    ocio|ictl tmfl jep gltqeph lgbcgolflgt ~cpt ej tbl ~peklot d|l te tbl flobcgmoci gct|pl

    ej mt cotmzmtml' Tbl opmtmoci cotmzmtml |ob c oedmga cgd SC qlpl ltmfctld |mga

    pllpzl cgci}m `loc|l pmh ceomctld tmfl m mgoep~epctld te tbl ltmfctl' "J|ptblp

    lr~icmgld |gdlp pmh fcgcalflgt ~icg-

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    04

    4'< _obld|il Dlzlie~flgt

    ^peklot tlcf e`klotmzl qc te c bczl c plcimtmo ~peklot obld|il tbct ~pezmdl c `cm

    jep fegmtepmga ~peklot ~peapl' Tbm m cg mtlpctmzl ~peol) cgd qmii `l cimagld qmtb

    tbl mgtlapctld obcgal fcgcalflgt ~peol qmtbmg tbl ~peklot ~icg'

    Ct tbm ictlp tcal mg tmfl fcgcalflgt) ple|pol cpl ~i|aald mgte tbl cotmzmtml lcpimlp

    mdlgtmjmld cgd tbl obld|il m cdk|tld cooepdmgai} te cg} dmoezlpld ple|pol

    oegtpcmgt'

    ^pe`ilf tbct fmabt eoo|p cpl)

    Ezlp ciieoctmeg cgd |gdlp ciieoctmeg ej tlcf flf`lp _oe~l %jlct|pl opll~ olgcpme tbct bczl cgd mf~cot eg obld|il

    4'

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    Jco|it} ej Apcd|ctl _t|dmls) \gmzlpsmt} ej Oeief`e

    0>> "_lgmep-e 3'< Fegtb r ? 6 P' 330)> "K|gmep-

    Dlzlie~flgte 0'< Fegtb r 0 6 P' 01>> "_lgmep-e 0'< Fegtb r ? 6 P' 321)> "K|gmep-

    Tltmgae 3 Fegtb r 0 6 P' 1>)>>> "_lgmep-e 3 Fegtb r ? 6 P' 4>> "K|gmep-

    Mgjpctp|ot|pl 0> & 3 Fegtbe 3 Fegtb r 0 6 P' 3?>)>>> "_lgmep-e 3 Fegtb r ? 6 P' 3>>> "K|gmep-

    @\DALTe Qcal 6 P' 3)3?>>

    Egltmfl ^|pobcl

    Gltqeph Ls|m~flgt P' :>>

    _lpzlp "Fcmg ( DP _mtl- P' 1:>)>>>

    Tltmga ^O P' 0)>>>

    Etblp P' 3)>>>

    @\DALTe ^|pobcl 6 P' 3)00>>TETCI OE_T%@\DALT PLS\MPLD 6 P' 0)?:>)>>>

    Tbm qc `lieq tbcg tbl lcpimlp `|daltld oet ej 0'< fmiimeg' Tbm flcgt tbct tbl ~peklot oe|id

    `l oegtcmgld qmtbmg tbl mgmtmci pe|ab ltmfctld jll' Lrtpc P' 34>)>>> oe|id `l hl~t c

    oeiictlpci jep ~em`il pmh plictld te obld|il%oet opll~ tbct fmabt eoo|p' Tbm cddld qmtb

    pllpzl cgci}m fltbed ej ple|pol ciieoctmeg lg|pl tbct qmtbmg tbl ~peklot imjlo}oil oet cpl

    oegtpeiild' Pljlp pmh fcgcalflgt lotmeg jep j|ptblp mg dl~tb dlopm~tmeg'

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot ?:

    :'> S|cimt} Fcgcalflgt ^icg

    :'3 S|cimt} ^icg

    Mgmtmcii} tbl ilzli ej s|cimt} pls|mpld cgd qbct tcgdcpd bc te `l lt bc te `l jmgcim{ld' @pcgdmr

    `loc|l ej tbl jcot mt m c acpflgt epmlgtld oef~cg} del get bczl mgtlpgci ejtqcpl tcgdcpd

    ~pcotmold' _E mt qc llgtmci te mdlgtmj} qbct qe|id `l tbl `lt jmt s|cimt} glldld jep tbl

    ~peklot'

    Dlmag ej Lr~lpmflgt

    "C S|cimt} ^icggmga Tlobgms|l-Qmtb tbl |l ej tbm c tlcf oef~pmmga ej

    "tllpmga oeffmttll flf`lp ) pls|mpld tlcf ilcdlp"SC cgd dlzlie~flgt-

    cgd ~peklot fcgcalp ocg oeiilotmzli} mdlgtmj} qbct m tbl fet e~tmfci s|cimt}

    glldld jep tbl ~peklot te |oolld Tbl a|mdlimgl lt `} tbm dmo|meg qmii `l

    tpcgjlppld te tbl qbeil SC tlcf'

    @lgobfcphmga

    Cde~t mgd|tp} ploefflgdld __O dlzlie~flgt tlobgms|l cgd oeffeg

    oef~|tlpmld cooe|gtmga }tlf `lt ~pcotmol % mfmicp ~peklot tbct qlpl

    oef~iltld |oolj|ii}' \l tbl tcgdcpd cgd fltbedeieaml |ld eg tbel c

    c `climgl jep tbm ~peklot'

    :'0 S|cimt} C|pcgol cgd Oegtpei

    Tbm qmii `l degl `} tbl mgtlpgci SC tlcf' "Pljlp BP fcgcalflgt ~icg jep tbl

    oef~emtmeg ej tbl tlcf-

    & ^pe~lp flc|pl bc `llg tchlg te lg|pl |lp ctmjcotmeg)& Q@_ oegtcmg ~lomci oegmdlpctmeg jep \M dlmag) cgd |lp jcfmimcpmt} jep tbl

    mgtlpjcol'

    & ^petet}~mga lmeg cpl mgoi|dld te alt tbl `lt ~ped|ot pls|mpld jep tbl |lp'& Tbl SC tlcf oef~pml ej flf`lp qbe bczl |ld mfmicp }tlf& \CT tlt degl te oegjmpf |lp ctmjcotmeg `ljepl dl~ie}flgt& Mgtlapctmeg degl c c ~bcld c~~pecob mgtlcd ej tbl qbeil }tlf ct egol'

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot ?1

    1'> B|fcg Ple|pol ^icgTbm ~icg deo|flgt tbl peil cgd pl~egm`mimtml ej mgdmzmd|ci ep ape|~ jep zcpme|

    ~peklot lilflgt cgd pl~eptmga plictmegbm~ jep lcob' "Pl~eptmga plictmegbm~ ocg `l

    ape|~ c qlii c te mgdmzmd|ci-' @loc|l tbl epacgm{ctmegci tp|ot|pl cjjlot tbl qc}

    mg qbmob oeff|gmoctmeg cpl ocppmld e|t BP ~icg ael tealtblp qmtb tbl

    oeff|gmoctmeg ~icg' Tbl tbpll e|t~|t ej tbm ~peol)

    3' ^peklot epacgm{ctmeg obcpt0' Tbl tcjjmga fcgcalflgt ~icg?' Tbl peil cgd pl~egm`mimtml cmagflgt

    1'3 ^peklot epacgm{ctmeg obcpt

    ^peklot Epacgm{ctmeg Obcpt

    C`ezl pl~pllgt tbl ~peklot bmlpcpob} cgd pl~eptmga plictmegbm~' Tbl fet lgmep

    ilzli m tbl ~peklot tllpmga oeffmttll qbmob m pl~eptld te `} tbl ~peklot fcgcalflgt

    tlcf' Lcob ej tbl pl~lotmzl tlcf ilcd qmii bczl c tlcf `ltqllg 4&: flf`lp te qeh

    qmtb' Cgd qmtb tbl lf~eqlpflgt ej tbl tllpmga oeffmttll pljlplgtmci ~eqlp ocg `l

    |ld qblg glolcp}

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot ?2

    1'0 _tcjjmga Fcgcalflgt@lieq dlopm`l tbl jcotep oegmdlpld qblg oplctmga tbm ~icg)

    Epacgm{ctmegci jcotepTbl cooe|gtmga dl~cptflgt ej @pcgdmr cpl cjjlotld `} tbl ~peklot)

    @pcgdmr epacgm{ctmeg dpl oedl cgd ltbmo cpl mgjepfci fcmgi}) tbl

    ~peklot qc fcgcald qmtb tblf a|mdlimgl'

    Tlobgmoci jcotepT}~l ej ~lomcim{ld hmii glldld te oef~iltl tbl qeph ej tbl ~peklot m

    oegmdlpld' Mgmtmcii} tbl lr~lpt hgeqildal eg mgd|tp} tcgdcpd ejtqcpl

    |ob c tcii} cgd Coo~co) F]E@ m pls|mpld' Tblg lr~lpmlgold cgd

    k|gmep tcjj qmtb lr~lptml mg Z@'glt m glldld jep ejtqcpl dlzlie~flgt'

    Tbl \FI dmcapcffmga m degl tbpe|ab pctmegci pel ejtqcpl' Cgd tbl

    gltqeph tlobgmomcg be|id `l oef~ltlgt te `|mid c zlp} lo|pl cgd

    eimd gltqeph mgjpctp|ot|pl te bet tbl ejtqcpl' " Omoe olptmjmld

    tlobgmomcg m c f|t ) OM__^ mgd|tp} olptmjmld lo|pmt} oeg|itcgt cpl

    cg cddld cdzcgtcal-

    Mgtlp~lpegci jcotepO|it|pci oegmdlpctmeg bczl te `l c~~imld mj glolcp}' Cgd lrmtmga

    pl~eptmga bmlpcpobml ej tbl |gmt bc te `l hl~t mgtcot qmtb tbl ~peklot

    pl~eptmga bmlpcpob} c qlii'

    &_tcjj Cos|mmtmeg

    Tbm dlopm`l beq tlcf flf`lp cpl cos|mpld "jpef mgmdl ep e|tmdl tbl

    epacgm{ctmeg- cgd ~lomjmo hmii cgd lr~lptml' Tbl fcmg tlcf ej tbl ~peklot cpl amzlg`lieq'

    3' Cgci}t Tlcf0' Dlzlie~flgt Tlcf?' Gltqeph Lgbcgolflgt Tlcf4' SC Tlcf

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot ?=

    Glrt ~cal dltcmi tbl tcjj cos|mmtmeg ~icg jep lcob ej tbl je|p tlcf'

    Cgci}t Tlcf Dlzlie~flgt Tlcf Gltqephmga Tlcf SC Tlcf

    E|te|pold te tbmpd~cpt} oeg|itcgt

    _hmii lt & ~lomcim{lmg dlzlie~mga __O'

    E|te|pold te tbmpd~cpt} ejtqcpldlzlie~flgt jmpf'

    _hmii lt &Z@'glt )\FI dmcapcffmga

    Mg e|pold qmtbmg@pcgdmr'

    Lrmtmga Gltqephcdfmgmtpctep altmgzeizld mg lttmga|~ tbl ^O )_lpzlp cgd DPmtl'

    _hmii ltLr~lpmlgol mgtpe|`ilbeetmgacgd bcgdmgagltqephmga plictld~peklot mg@pcgdmr'

    Mg e|poldqmtbmg @pcgdmr'

    C tlcfoef~pmmga ejlgmepcooe|gtmga tcjjflf`lp cgd__O |lp'

    _hmii ltJcfmimcpmt} ejoef~|tlpm{ldcooe|gtmga}tlf cgd`|mgl~peol'

    _tcjj cos|mmtmeg ~icg jep @pcgdmr __O ^peklot

    _tcjjmga fcgcalflgt ~icg |l ple|pol bmteapcf dpcqg mg obcpt jepf ciega qmtbAcgtt obcpt mg F_ ^peklot 0>>?'

    1'? Ple|pol Ilzliimga

    @|mgl Cgci}t Ple|pol ezlp&ciieoctmeg jpef 30%0>3> te 3=%>0%0>3>

    c'- Mg tlpf ej ~lpolgt ciieoctmeg

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 4>

    `'-Mg tlpf ej ezlp ciieoctld be|p

    o'- Mg

    tlpf ej

    qeph

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 43

    d'

    l'

    j'- Plfcmgmga czcmic`mimt} tbl ple|pol jpef 00%>0%0>3> te 0:%>0%0>3>

    @|mgl Cgci}t&Ple|pol ezlp ciieoctmeg eg 3< * 3: Jl`p|cp};

    "Pljlplgol jpef Q@_ * Acgtt Obcpt-

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 40

    Cjtlp ilzliimga ple|pol te tbl lilotld cotmzmtml

    _tl~ tchlg te alt fepl zci|l jpef tbl Tlcf

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 4?

    ^pezmdl e~~ept|gmt} jep tbl k|gmep tcf te ciqc} qeph qmtb lgmep flf`lp)"tbl k|gmep tcjj qmii glzlp `l qephmga eg cg ciiettld oef~eglgt `} tblflizl-'

    Tbm qmii ciieq tblf te fct|pl te tbl tch fepl ljjlotmzli} cgd cie ~pezmdl

    qeph obciilgal'

    Lzlp} tlcf m `|mit qmtb pld|gdcgo} ej lr~lptml' "Lcob tlcf) m oef~eld ej 0lgmep flf`lp cgd fepl tbcg 0 k|gmep flf`lp- _E mj M tcjj flf`lp m

    c`lgt%s|mt tbl plfcmgmga flf`lp ocg pl|fl e~lpctmeg'

    \l pljlplgtmci ~eqlp qblg glolcp}) tbpe|ab tllpmga oeffmttld jlld`coh|~dctl te ~peklot tlcf ilcdlp'

    Glzlp |l cg} flcg ej ~lgcim{ctmeg) `|t hll~ tcjj cqcpl ej ple|pol ilzliimgatcgdcpd tbct fmabt oc|l jct tpcohmga ej cotmzmtml cgd cie ezlptmfl qeph

    pls|mplflgt mj obld|il fmiltegl cpl get flt'

    1'? Tbl Peil cgd Pl~egm`mimtml Cmagflgt

    Pl~egm`mimt} Cmagflgt Fctpmr "PCF-

    @lieq dltcmi tbl peil cgd pl~egm`mimtml cmagflgt te fckep cotmzmtml mg tbl __O

    ~peklot

    IlalgdC& Cooe|gtc`il )^^cptmom~cgt ) P& Plzmlq pls|mpld ) M& Mg~|t Pls|mpld) _& _mag ejj pls|mpld

    Mtlf Tlcf Tlcf Ilcd ^peklot

    Fcgcalp

    _tllpmga

    Oeffmttll

    Oef~iltl Dctc`cl LP ^ _ P

    Oef~iltl Ieamoci Dmcapcf ^ _ P

    MT Mgjpctp|ot|pl _lt|~ ^ _ P M

    Dctc`cl Dlzlie~flgt ^ _ P

    \M Dlzlie~flgt ^ _ P

    Mf~ilflgt JCP_ ^ _ P M

    Mf~ilflgt QJ_ ^ _ P M

    Mf~ilflgt A^_ ^ _ P M

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 44

    Mf~ilflgt ^F_ ^ _ P M

    \gmt Tltmga ^ _ P

    Mgtlapctmeg Tltmga ^ _ P

    PCF ej Fcmg Cotmzmtml jep __O ^peklot

    IlalgdC& Cooe|gtc`il )^^cptmom~cgt ) P& Plzmlq pls|mpld ) M& Mg~|t Pls|mpld) _& _mag ejj pls|mpld

    Tbl tlcf ilcdlp be|id mag ejj eg tbl cotmzmtml qblg tbl} cpl oef~iltld) tblg mt mtbl ~peklot fcgcalps pls~egm`mimt} te plzmlq tbl tch oef~iltld cgd oegjmpf mt' _efl~lomci cotmzmtml plictld te oepl }tlf j|gotmegcimt} glld mg~|t jpef tbl tllpmgaoeffmttll'

    Oegjimot Plei|tmeg ^peol

    Tbl ~peklot fcgcalflgt tlcf cool~t cii oegjimot c gct|pci te c ~peklot cgd fcgcal

    tblf te alt tbl fet ~emtmzl e|toefl jpef mt' Dl~lgdmga eg tbl gct|pl ej tbl oegjimot

    tpcmabtoegjpegtmga ej tbl ~pe`ilf qmii `l degl te limfmgctl mt mg mt peet cgd tblg cii

    ~cptml cpl ctmjmld'

    2'> Tbl Oeff|gmoctmeg Fcgcalflgt ^icgMgmtmcii} tbl ~peklot tlcf mdlgtmjmld tbl hl} mgtlpgci tchlbeidlp ej tbl ~peklot' Tbl}

    cpl lgmep @pcgdmr lrlo|tmzl |ob c tbl OLE) OJE cgd OME "tbl ~peklot tllpmga

    oeffmttll-) cgd loegdi} oedmga) \M dlmag cgd SC |gmt tlcf ilcdlp' Oeff|gmoctmeg

    m mf~eptcgt jep c ~peklot |ool' Qbe gllds qbct mgjepfctmeg) qblg mts glldld) Qc}

    tbl mgjepfctmeg qmii `l bcgdld ezlp ~pe~lpi} deo|flgtld |gdlp tbm' Mg tbm __O

    ~peklot tbl oeff|gmoctmeg ~icg m jeo|ld mgte tbpll jeo| laflgt'

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot 4 Pmh FcgcalflgtTbpe|abe|t tbm Pmh Fcgcalflgt dlopm`l tbl te~ tlg pmh jep ~peklot) tpcohmga)

    fmtmactmga) cgd |itmfctli} pltmpmga' Tbll mgoi|dl mgtlpgci cgd lrtlpgci pmh eg tbl

    ^peklot' Tbm deo|flgt dljmgl tbl pmh fcgcalflgt peil cgd pl~egm`mimtml ej tbl

    ^peklotTlcf cgd |mga tbpe|ab tbl lgtmpl ^peklot'

    ='3 Pmh Fcgcalflgt ^peol

    Eg tbm tbl ^peklot Pmh Fcgcalflgt ^peoll cpl |mga cgd c ~lp tbl tcgdcpd

    f}tbeieaml jeiieqmga ~cpcdmaf pl~pllgt tbl bmab ilzli ~peol tl~ ej tbl Pmh

    Fcgcalflgt ~peol' Oeff|gmoctmeg m cg llgtmci ~cpt ej tbl Pmh Fcgcalflgt cgdeoo|p ct lzlp} tl~ ej tbl ~peol cfega tbl ^peklot tchlbeidlp cgd oegtpcotep'

    3' Mdlgtmjmoctmeg ej tbl pmh0' Cgci}{mga tbl pmh?' ^icg4' Mf~ilflgt

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

    0' Cgci}{mga tbl pmh

    Tbl mdlgtmjmld fet opmtmoci pmh j|ptblp ciieoctld eg cgci}{ld te |` octlaepml' Pmh

    cgci}m mgzeizl oicmjmoctmeg cgd ~pmepmtm{ctmeg ej pmh mtlf) ~pezmdmga

    ploefflgdctmeg jep fmtmactmga cgd flc|pmga pmh mtlf) cgd plzmlqmga pmh mtlf

    mgjepfctmeg `cld eg te tbl ^peklot' Tbl Pmh Cgci}t bc degl plzmlqld pl|it ej tbl

    pmh cgci}l qmtb tbl ^peklot _~egep cgd _tchlbeidlp'

    Zlpmj} Pmh Oicmjmoctmeg

    Tbm Pmh oicmjmoctmeg zlpmjmld cii tlg Pmh mtlf cgd ciieoctld te tbl plilzcgt |`octlaep}'

    ^peklot Tlcf pmh ^peklot Fcgcalflgt Pmh Pls|mplflgt Pmh B|fcg Ple|pol Pmh ^peol Pmh Oimlgt Pmh Lrtlpgci Pmh Tlobgmoci pmh Calgo} pmh

    ^peklot Tlcf pmhe Il Lrlo|tmzl cgd @ecpd ilzli mgzeizlflgte Dl&fetmzctmeg ej tcjj

    ^peklot Fcgcalflgt Pmhe Jcmi|pl te pl&lgamgllp ~peoll ~pmep te tpcgmtmege Mgcdls|ctl tpcgmtmeg ep fmapctmeg ~icggmga

    ^peol Pmhe Pld|omga ~cg ej oegtpei ej OJE cgd OLE

    B|fcg Ple|pol plictld Pmhe Pli|otcgol te qeph mg tbl __O d|l te ~lpjepfcgol flc|pmga * qlijcplcgd ploplctmegci m|le Obcgamga stcjjs cttmt|dls

    Lrtlpgci Pmhe Ie ej mgtliilot|ci ~pe~lpt}

    Tlobgmoci pmhe Icoh ej oegmdlpctmeg ej tlobgeiea} dl~lgdlgoml

    Oimlgt Pmhe Ieemga tbl jilrm`mimt} ej ~c}flgt

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot & ?

    Fcpamgci ? & 1

    Opmtmoci 1 & =

    Octctpe~bmo = & 3>

    Pmh Mf~cot Tc`il

    Pmh Octlaep} Mf~cot

    ^peklot Tlcf Pmh = Octctpe~bmo

    ^peklot Fcgcalflgt Pmh : Fcpamgci

    ^peol Pmh : Fcpamgci

    B|fcg Ple|pol Plictld Pmh 1 Opmtmoci

    Lrtlpgci Pmh ? Fcpamgci

    Tlobgmoci Pmh 1 OpmtmociOimlgt Pmh 4 Fcpamgci

    Pmh ^pe`c`mimt}

    Pmh ~pe`c`mimt} mgzeizl oegmdlpmga tbl imhlimbeed ej tbl pmh eoo|pplgol eg tbl~peklot cgd tbm ~pe`c`mimt} ploepdld c c ~lpolgtcal jpef 3 te ==,'

    Opmtlpmc jep Pmh ^pe`c`mimt}

    ^pe`c`mimt} Opmtlpmc

    Bmab C~~permfctli} c :

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot , Bmab

    ^peol Pmh 4>, Fldm|f

    B|fcg Ple|pol Plictld Pmh 2>, Bmab

    Lrtlpgci Pmh ?>, Ieq

    Tlobgmoci Pmh 4>, Fldm|f

    Oimlgt Pmh :>, Fldm|f

    Pmh Tmfljpcfl

    Pmh tmfljpcfl m zlp} mf~eptcgt te tbm ~peklot cgd tmfl flc|pld cooepdmga te tbl~peklot ltmfctld tmfl'

    Opmtlpmc jep Pmh Tmfljpcfl

    Tmfljpcfl Opmtlpmc

    _bept&Tlpf Tbl pmh m lr~lotld te eoo|p qmtbmg c zlp} bept ~lpmed ej tmfl'

    Fldm|f&Tlpf Tbl pmh m lr~lotld te eoo|p qmtbmg tbl glcp j|t|pl'Iega&Tlpf Tbl pmh m lr~lotld te eoo|p mg tbl jcp j|t|pl'

    Pmh Tmfljpcfl

    Pmh Octlaep} Tmfljpcfl

    ^peklot Tlcf Pmh Iega Tlpf

    ^peklot Fcgcalflgt Pmh Fldm|f Tlpf

    ^peol Pmh Iega Tlpf

    B|fcg Ple|pol Plictld Pmh _bept Tlpf

    Lrtlpgci Pmh Iega Tlpf

    Tlobgmoci Pmh _bept Tlcf

    Oimlgt Pmh Iega Tlpf

    ='0 Pmh Tc`il

    Glrt ~cal dlopm`l tbl mdlgtmjmld pmh mg c |ffcpm{ld jepfct

    Pmh Mtlf Pmh Octlaep} Mf~cot ^pe`c`mimt} Tmfl&Pctmga Pmh Eqglp

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot

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    @pcgdmr Icghc __O Dlzlie~flgt ^peklot '> ^peklot Mgtlapctmeg FcgcalflgtMj tblpl m c pls|mplflgt jep c obcgal%obcgal pls|lt "c dlzmctmeg ej gepfci ~icggld

    e`klotmzl%oe~l- m mdlgtmjmld jpef c ~peapl pl~ept "pljlp oeff|gmoctmeg ~icg jep

    jepfct |ld- ep jpef c tlcf ilcdlp flltmga ) tbl pls|lt be|id ~c tbpe|ab c jepfci

    ~peol `ljepl mt m cool~tld% plklotld' Tbm qc} qmtb tbl a|mdcgol ej tbl ~peklot

    fcgcalp cgd c~~pezci jpef tbl ~peklot tllpmga oeffmttll ) cdk|tflgt ej tbl ~peklot

    ~icg ocg `l fcdl te cooeffedctl tbl obcgal )qmtb fmgmf|f ljjlot te tbl ~peklot

    ezlpcii aeci'

    ^icggmgaDeo|flgt

    M ObcgalCool~tc`il5

    ObcgalPls|lt

    Cl tbl Mf~cot

    C~~pezlObcga5

    Plklot Obcgal

    ^icggmga_olgcpme

    \~dctl ^icggmgaDeo|flgtMf~ilflgt

    ObcgalGe

    ]ls

    ]ls

    Ge

    ^pe~eld mgtlapctld obcgal oegtpei ~peol jep @pcgdmr __O ^peklot

    C obcgal plzmlq tlcf c~~emgtld qmii lzci|ctl) cool~t%plklot obcgal pls|lt `cld eg

    ~pezmdld dctl jpef tbl tlcf' Tbm obcgal fcgcalflgt `ecpd qmii oef~pml ej ^peklot

    Fcgcalp cgd tllpmga oeffmttll'

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    33'> Oegoi|meg