22

Best-in-class customer support

  • Upload
    others

  • View
    3

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Best-in-class customer support
Page 2: Best-in-class customer support

SMC Corporation Japan, established in 1959, is the World’s largest manufacturer of pneumatic components,

having annual sales of over US $5 Billion. SMC has developed a vast array of pneumatic components to

meet the needs of application in all the industries. SMC has established a widespread global network in all major

countries of America, Europe and Asia showing our active commitment to the market. SMC supports this global

network with stable supply chain of products, a high level of technical service and strong communication to

meet our customers’ needs and expectations.

SMC, the world leader in pneumatics, strives to understand customer needs thoroughly, after fully

understanding the requirements of any manufacturing process and offers customised solutions.

By virtue of our innovative ability and close interaction with our customers, we take the lead in the world market.

We are an organization that listens carefully to the customers, responds promptly to their needs, setting

global trends in industrial automation.

Most advanced world class pneumatic technology

Widest product range in the industry

Global solutions for local needs

Best-in-class customer support

World class products & services at your door step

About Us

Page 3: Best-in-class customer support

Pursuing worldwide customer satisfaction

Vast array products satisfying nearly every application

12,000 basic products spread over 7,00,000 variations

World class manufacturing - ISO 9001, ISO 9002 & ISO 14001

High quality products at competitive costs achieved through unique production system

Production and Supply

33% global market share

Local subsidiaries in 50countries

Manufacturing facilitiesin 30 countries

19,000+ employees

SMC - Global Network

Page 4: Best-in-class customer support

Our Global Engineering Network

Technology leader in industry

5 R & D centers across the globe

1,600 R & D Engineers

More than 50 new products added every year

560 sales offices in 83 countries worldwide

Dedicated sales force of over 8400 engineers

Best in industry sales and after sales support

Innovations based on customer feedback

Technical Development Sales and Communication

GTC

GTC (German Technical Centre), Germany

Page 5: Best-in-class customer support

Dies

Casting

Diecast

Machining Assembly Inspection

Leveraging global production network

SMC Production System

SMC products reflect a market trend towards greater diversification with a vast range of product variations.

This is made possible by an integrated production system that includes casting, machining, surface

treatment, coating assembly and inspection, all performed in SMC’s factories. Furthermore, we use a

unique production control system in which instructions for all production operations are performed

automatically based on order information. As a result SMC offers products of high quality at competitive cost

and with short lead time.

Page 6: Best-in-class customer support

Our Presence in India

Serving you at your door steps

Chennai Factory 46,000 Square Meter

Ahmedabad Factory 2,40,000 Square Meter

Head Office & Noida Factory-2 29,000 Square Meter

Noida Factory-1 12,000 Square Meter

Page 7: Best-in-class customer support

Leading pneumatic solution provider across India

4 Manufacturing Facilities

3 Warehouses

18 Branch Offices

66 Sales Locations in India

More than 300 Application Experts

83 Dealers across India

SMC India

Incorporated in 1995 SMC India is a 100% Subsidiary of SMC Corporation Japan, the World Leader in

Pneumatic Technology. SMC India has three state-of-art manufacturing facilities in India. Two facilities are at

Noida near Delhi, (spreading over 12000 Sq. mt. and 29,000 Sq. mt.) and one in Chennai (46,000 Sq. mt.).

These facilities comprise of separate floors for manufacturing and assembly. Special purpose CNC machines

are installed for precision processing.

We maintain a large warehouse, which follows a trademark Bin Management System of inventory (KOGO

Seisan System) to cater to the large demand and ensure faster deliveries. SMC India thrives on our ability to

provide excellent personalized service and innovative products to our customers whenever and wherever

required.

SMC India has an extensive marketing network of Branch Offices and Resident Engineer locations across

cities & industrial areas providing nationwide support to our customers. Our trained application engineers serve

our customers by functioning as a part of their team to accurately gauge their needs and develop customized

solutions.

Our valued customers, our Application Engineers and our Product Development Engineers form vital links of

SMC’s policy of tandem product development which enables rapid tracking of the winding path of

automation process spanning the industrial scenario.

We develop & supply special products against customer - specific requirements making us stand out in

the industry. Given that our standard products have 7,00,000 variations, we can confidently match myriad

clients’ expectations and deliver consistently.

Page 8: Best-in-class customer support

Sales & Supply Network

Fueling growth across the nation

Tirupati

SRICITYNarsapura

MangaluruHosur

MysuruPuducherry (Pondicherry)

COIMBATORE

Kerala

Tiruchchirappalli

Erode

CHENNAIBENGALURU

BhiwadiDharuhera

Neemrana

Bawal

Bahadurgarh

Baddi

Bhubaneswar

Jamshedpur

KOLKATA

CHANDIGARH

Rajkot

Indore

Surat

Vapi

Shirur

Shirwal

Vijayawada

AURANGABADMUMBAI

NASIK

PUNE(Kothrud)

PUNE(Bhosari)

DehradunLUDHIANA

GURGAON NOIDA

Agra

LucknowJaipur

Tapukara

AHMEDABAD

VADODARA

Gandhidham

Udaipur

MehsanaBhuj

HARIDWAR

Rudrapur

Baramati

Ramagundam

Goa

Kolhapur

Dharwad

Vishakhapatnam

HYDERABAD

GOREGAON

Ankleshwar

Bhopal

Guwahati

Jammu

Korba

Head�OfficeFactoryBranch�OfficeResident�EngineerWarehouse�LocationTechnical�Training�Centre

Page 9: Best-in-class customer support

Compressor

Complete Line-up of Pneumatics

SMC provides the ideal products for multiple applications and complete systems. Therefore, a broad range of

pneumatic variations is offered for each system component. This complete array of products results in SMC

pneumatic system that are capable of specially meeting infinitely diverse requirements.

A wide range of product variations to accommodate diverse applications

Air Dryer Air Line Equipment

Air Cleaning Equipment

Air Preparation EquipmentAir Dryers, Mist SeparatorsThis equipment provides clean dry airthrough dehumidification and filtration.

Air Line EquipmentAir Filters, Regulators & LubricatorsThis equipment removes foreign particlesfrom compressed air or providespressure control to extend life and reducecompress air costs.

Page 10: Best-in-class customer support

Air Cylinders

Air Grippers

Directional Control ComponentsSolenoid ValvesThese components direct the flow ofcompressed air that is supplied tocylinders and other actuators.

ActuatorsCylinders, Rotary ActuatorsThese components use thecompressed air switched bydirectional control components tocreate force for linear & rotary action.

Page 11: Best-in-class customer support

O

Page 12: Best-in-class customer support

-Hi frequency 1200 Hz

-Response time <1 ms possible

-Service life of 5 billion cycles

Page 13: Best-in-class customer support

O O O

Page 14: Best-in-class customer support
Page 15: Best-in-class customer support

New Products to Keep You Ahead of the FieldElectric Actuator & Gripper

Refrigerated Air Dryer

Launching more than 50 new products every year

Vacuum Ejector Manifold

WirelessWirelessCommunicationCommunicationwith Fieldbus Systemwith Fieldbus System

WirelessCommunicationwith Fieldbus System

Thermo-Chiller

IonizerIonizerIonizer

Cyclone PadCyclone PadCyclone Pad

Page 16: Best-in-class customer support

High Pressure Technology

Gas delivery components for various applications

High pressure range products for gases

With the acquisition of Advanced Pressure Technology ( AP Tech), USA, SMC now manufacturers a wide array

of gas handling components used exclusively for Solar and Semiconductor wafer fabrication.

SMC is the only company, offering complete solution

for Fab and Sub-Fab area in Solar and Semi

conductor industry.

These gas handling components are designed and

manufactured exclusively for ultra high purity

applications. Our efforts remain focused on meeting

the ever-changing needs of what is now termed

“ultraclean” technology.

Pressure regulators, valves, check valves and a variety of flow devices are available for applications ranging

from the source cylinder cabinet, bulk delivery systems through point of use including VMB distribution boxes.

These products are used to handle industrial, inert, toxic, corrosive & speciality gases, they find wide spread

applications in Solar, Semiconductor, Electronic Industries, Analytical Instrumentation & Testing, General

Manufacturing, Petro-chemicals, Process Industry, Medical and Bio-pharma Industry.

Page 17: Best-in-class customer support

Supporting automation across industries

Industry-wide PresenceSMC provides innumerable application of Pneumatic Control Technology. From core industrial like

Automotive and Machine Tool to diverse industries like Food Processing, Printing and Packaging,

We have a strong presence in their automation process.

The training system for Industry 4.0

Digitalization is changing our lives.The way we work, relate with eachother and consume are differentand companies need to adapt tothat real i ty. Companies needhighly qualified experts able toi n t e r a c t w i t h f a c t o r i e s a n dintelligent machines, to respondto the needs of customers.

Why Industry 4.0? NEAR FIELD COMMUNICATION

BAR CODE READER

OPC - UA

I/O LINK SENSOR& ACTUATORSMES

ARTIFICIALVISION (QR)

ENERGY SAVING

ELECTRICACTUATORS

INKJET

AUGMENTED REALITY

WIRELESS DEVICES

COLLABORATIVEROBOT

RFID

SCARA ROBOT

SIF400

To showcase future ready SMART FACTORY

To know how technology can simplify manufacturing

To understand building blocks of Industry 4.0

Automobile Industry

Packaging Industry

yrtsudnI lacit u e c amr ahP

T ye rx tt sil ue I dnyS rto sla ur d In

Page 18: Best-in-class customer support

SMC has designed and developed training programs in pneumatic automation technology, imparting mandatory

industry specific training with a fine balance of theory and hands-on exercises. SMC has established a detailed

induction program for all new entrants, which covers pneumatic theory and practice. In addition, SMC sales

engineers attend periodic refresher courses on new products, technologies and applications.

SMC also offers various courses to our valued customers like Basic and Advanced Pneumatic/Electro

Pneumatic, PLC, Vacuum Technology and related Applications. We have specific range of training kits for

different training courses, suitable for varying levels of automation

We are commissioned by large number of customers to conduct programs for their engineers and

technicians, both in-house as well as at our training facilities at Noida, Mumbai, Pune, Bangalore and Chennai.

Our unique training programs are increasingly becoming great favorites, with more and more customers

across industry.

Training Kit Automation

Teach WareProcess Control

Training Center

International Training

Holistic approach towards advanced learning

FMS

Page 19: Best-in-class customer support

Around 90% of the electricity consumed by a modern compressor is lost in waste heat and not in the production

of compressed air. This makes compressed air 10 times more expensive than the cost of the electricity

consumed in its production.

“At the same time, a leak point equivalent to 1mm diameter will cause a loss of ` 7315 in a year as also

amounts to 361 KgCO emission”.2

SMC India has identified & developed an energy saving program which focuses on key areas in a factory

where energy loss can be reduced.

By focusing on the installation of an energy efficient compressed air system in your facilities, we can guarantee

savings which could make a difference between making a profit or a loss.

SMC shares its social responsibility by contributing through manufacturing of environment-friendly products.

Our products are designed to reduce the energy consumption in various forms, thereby indirectly reducing

the pollutants released into the environment.

Cut your electricity billsHelp reduce global warming

Reduce CO emissions2

Help meet your ISO 14001 needs

Reduced Air Consumption

Improved Air Quality

Reduced Power Consumption

Reduced Pressure Loss

Better environment with guaranteed savings

Page 20: Best-in-class customer support

One-to-One sales focus

Sales & Support

SMC’s unique one-to-one sales approach allows our customer to

see, feel and understand the products before choosing for a

specific application.

Our team of over 150 highly trained, technology driven, dedicated

engineers offer application oriented solution to build long term

relations with customer.

SMC’s experienced sales force strives to understand need of every customer. They are like :

A friend who is just a phone call away.

A consultant who can give guidance and support on

pneumatic components and applications.

A specialist who can help in design, assembly and

installation.

A service engineer who can troubleshoot.

Our engineers stay up-todate with the evolving customer need as a result of direct and ongoing interaction.

They play a pivotal role in the development of new products and services by providing vital feedback to the

technical and development departments.

SMC has a unique concept of Mini Panel Exhibition, to demonstrate, at user site, the right working pneumatic

models for user specific applications. The mobility and the wide range of panels make it feasible for our

application engineers to select a suitable panel and carry it right up to user shop floor.

Page 21: Best-in-class customer support

Anytime, anywhere support

Explore SMC India

Training Modules

All Products Catalogues

Demonstration2D/3D CAD

Energy Saving

Air Audit

Live Chat

SoftwareTrainingProduct Video

New Products

ww

w.s

mci

n.co

mw

ww

.smcin.com

Page 22: Best-in-class customer support

SMC Corporation (India) Pvt. Ltd.

2020-010

TapukaraMobile : 9829562373e-mail: [email protected]

LucknowMobile : 9935162081e-mail: [email protected]

JaipurMobile : 9829224769e-mail: [email protected]

KorbaMobile : 9630089736e-mail: [email protected]

NeemranaMobile : 9910048362e-mail: [email protected]

RudrapurMobile : 9760024714e-mail: [email protected]

BaddiMobile : 9216523625e-mail: [email protected]

BhiwadiMobile : 9829562373e-mail: [email protected]

BawalMobile : 9996911245e-mail: [email protected]

DharuheraMobile : 7082315566e-mail: [email protected]

BahadurgarhMobile : 9996642044e-mail: [email protected]

AgraMobile : 7055564555e-mail: [email protected]

ChandigarhSCO 100, Sec. - 47C,1st Floor, Chandigarh-160 047Tel.: 0172-2631717e-mail: [email protected]

GurgaonSCO No.-27, 1st FloorHUDA Market, Sector-15, Part-II,Gurgaon, Haryana-122 001Tel. : 0124-2309566e-mail: [email protected]

LudhianaSona Complex, B-15/179/12nd Floor, G.T. RoadMiller Ganj, Ludhiana-141 003Tel.: 0161-4640206e-mail: [email protected]

HaridwarS/521, Shivalik NagarBHEL, Ranipur, HaridwarUttarakhand - 249403Tel. : 9219424245e-mail: [email protected]

RoorkeeMobile : 7060111855e-mail: [email protected]

JammuMobile : 8264000799e-mail: [email protected]

DehradunMobile : 9760017017e-mail: [email protected]

Chennai - Office/FactoryP-41/3Mahindra World City,8th Avenue, Domestic Tariff Zone,Natham Sub P.O.-Chengelpet Taluk,Kancheepuram District,Tamilnadu - 603 004Tel.: 044-37474646-50e-mail: [email protected]

Coimbatore1st Floor, Bharathi Park6th Cross, Sai Baba ColonyCoimbatore - 641 011.Tel.: 0422-4382872-73e-mail: [email protected]

Bangalore320/3CSiddappa Reddy Layout,Madivala Post, BommanahalliBangalore-560 068Tel.: 080-25731907, 25732722e-mail: [email protected]

VishakhapatnamMobile : 9849522976e-mail: [email protected]

DharwadMobile : 9611197332e-mail: [email protected]

GoaMobile : 9096039940e-mail: [email protected]

HosurMobile : 9566038880e-mail: [email protected]

KeralaMobile : 9747263469e-mail: [email protected]

RamagundamMobile : 9100360405e-mail: [email protected]

VijaywadaMobile : 9100370405e-mail: [email protected]

PondicheryMobile : 9840795666e-mail: [email protected]

MangaloreMobile : 09972902854e-mail: [email protected]

MysoreMobile : 9945233077e-mail: [email protected]

TirupatiMobile : 9849559303e-mail: [email protected]

TrichyMobile : 9840168666e-mail: [email protected]

NarsapuraMobile : 7338457448e-mail: [email protected]

KolkataB-208, Jindal Tower, 21/1A3Darga Road, Kolkata-700017Ph: 033-46020451e-mail: [email protected]

JamshedpurMobile : 7781014163e-mail: [email protected]

BhubaneswarMobile : 9937093712e-mail: [email protected]

GuwahatiMobile : 8876101073e-mail: [email protected]

HyderabadH.No. 7-92, Moti Arcade, 4th Floor, Opp. IOCl Petrol PumpHabsiguda, Hyderabad-500 007Tel.: 040-40119120, 040-42036123e-mail: [email protected]

Sricity2nd Floor, Plot No.- 4 & 5VBR Complex, Bhaktavatsala AvenueOpp. Bharat Gas Godown, TADANellore District, Andra Pradesh-524401Tel.: 08623-249543E-mail: [email protected]

ErodeMobile : 7065000135e-mail: [email protected]

AhmedabadPlot No.-106 to 110, GallopsIndustrial Park I, NH - 8A,Sarkhej - Bavla Road, Rajoda,Ahmedabad, Gujrat-382220Tel.: 02714-619900 to 99e-mail: [email protected]

Aurangabad"Decent Enclave", Office No.-7,2nd Floor, CTS No. 16036/4,Near Varad Hospital, ShahanoormiyaDargaha Road, Aurangabad-431005Tel.:0240-2970271e-mail: [email protected]

BaramatiMobile : 7028028913e-mail: [email protected]

IndoreMobile : 9893214277e-mail: [email protected]

NasikShop N0-M8 To M10, MamataAnand Sankul, Nasik-Puna Highway,Shivajinagar, Nasik-422006Tel.:0253-2410442e-mail: [email protected]

Pune-1419 to 422, Siddharth TowersBuilding No.-1, Survey No.12/3 B,Kothrud, Pune - 411 029Tel.: 020-66010320, 66010399e-mail: [email protected]

BhujMobile : 9610272282e-mail: [email protected]

BarodaLotus Elite, Next to Old Gotri JakatnakaNear Collebera, Gotri-sevas,Main Road, Vadodara-390021Tel. : 0265-2324493e-mail: [email protected]

MumbaiUnit No. - 611 to 615, 6th Floor,Plot No.-59, Shree Nand Dham,C.B.D. Belapur, Sector - 11,Navi Mumbai - 400614Tel.: 022-27564455e-mail: [email protected]

MehsanaMobile : 7490043433e-mail: [email protected]

UdaipurMobile : 9116109950e-mail: [email protected]

Ranjangaon (Shirur)Mobile : 9860282940e-mail: [email protected]

SuratMobile : 8128983349e-mail: [email protected]

VapiMobile : 9898010917e-mail: [email protected]

BhopalMobile : 7024856427e-mail: [email protected]

ShirwalMobile : 7028914537e-mail: [email protected]

GandhidhamMobile : 9601272282e-mail: [email protected]

AnkleshwarMobile : 8128986961e-mail: [email protected]

Pune-2Plot Number: T-165/3/9, 2nd Floor(Near MIDC Post Office) MIDCBhosari, Pune - 411 026Tel. 020-27111117, 9272200881

KolhapurMobile : 9890632562e-mail: [email protected]

RajkotMobile : 9662013774e-mail: [email protected]

Goregaon43, Udyog Bhavan, Sonawala RoadGoregaon East, Mumbai - 400 063Ph.: 022 - 49725329E-mail: [email protected]

RewariMobile : 9996911245e-mail: [email protected]

KutchMobile : 9601272282e-mail: [email protected]