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WWW.SGS.COM
ISO
CLAUSES
NONCONFORMITY
DATA
INDUSTRIES
ANALYTICS
INTELLIGENCE
TRANSFORMATION
TRANSFORMING BUSINESSES WITH DATA ANALYTICS CLAUSES
BE ENGINE
BE THE BENCHMARKBE THE BENCHMARK
BE THE BENCHMARK
TRANSPARENCY
329,000
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025
Ope
ratio
nsQ
ualit
y &
Saf
ety
Sust
aina
bilit
ySu
pply
Cha
inM
anag
emen
t & S
trat
egy
CERTIFICATION
TRAINING
PERFORMANCEASSESSMENT
SUPPLIER-RISKMANAGEMENT
TECHNICALCONSULTING
PERFORMANCE
560,000
COMPLIANCE
127,000
DEVELOPMENT
230,000
ASSURANCE
230,000
VALU
E A
DD
ED
SGS MILESTONES39 INDUSTRIES 2,600 OFFICES 94,000 EMPLOYEES
CUSTOMERS ACQUIRED
SGS GROWTH DATA
VALU
E CH
AIN
200,000 CUSTOMERS89 COUNTRIES
CERTIFICATES ISSUED C SOLUTIONS BE SOLUTIONS
SGS DATA EVOLUTIONData has always been a vital part of SGS’s primary
business strategy and a key operational focus. Since
the 1980s, SGS has increasingly focused on the
collection of more comprehensive data and ensuring
its integrity. Today, SGS has access to a vast body of nonconformity data relating to a wide variety of standards, industries and geographical regions. This data is drawn from certification audits, and identifying millions of data points across 39 major industries.
To analyze this data, we have developed the BE Engine, a proprietary business intelligence tool and methodology. Audit data and information stored in SGS’s database can be analyzed using the BE Engine to identify main operational weaknesses for clients in relation to industry segments, standards and geographical location. The system also allows SGS to identify operational pain points and organizational exposure to various risks. The results from analyzing the data using the BE Engine can then be combined with SGS’s expertise to create tailor-made Business Enhancement solutions. This data allows us to identify compliance trends, determine risk exposure of clients, and match effective solutions for the pain point discovered. Companies that partner with SGS will find they are setting new standards for business excellence.
2 3
BE ENGINE
4 5
OUR PLATFORM
1. ANALYTICS
• Insight driven process and data analytics.
• Compile information on nonconformities to identify main operation weaknesses that our clients have per industry segment, standard and geographic location.
2. INTELLIGENCE
• Client performance evaluation against different benchmarks.
• Root Cause Analysis by keyword processing.
• A Pre-Programmed mapping logic to match root causes and pain points.
3. TRANSFORMATION
• Integrate SGS long-term industry experience and technical expertise to map industry pain points and associated events to business impact.
• Conduct business impact assessment and risk modeling.
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2
3
BE ENGINE
PRODUCT AREA SERVICE OFFERING BASIC ADVANCED PRO
ANALYTICS
Analysis of Nonconformity DataGeneral overview and analysis by time, region, facility, standard, industry, product category and standard clause √ √ √
Internal Audit Performance AssessmentClient focused audit performance overview and reports √ √ √
INTELLIGENCE
Performance BenchmarkingComparing client’s key performance metrics with benchmark
Matrix to compare all clients’ key performance metrics with different benchmarks
Performance assessment to evaluate client’s audit performance within a specific standard compared with pre-defined benchmark (industry, region in top 5 risk areas)
√ √
Root Cause Analysis & Risk ProfilingRoot Cause Analysis by keyword processing auditors’ description and feedback and build client’s risk profiles √ √
Pain Point MappingPre-programmed mapping logic to match root causes and pain points with nonconformities raised from all major standards √ √
TRANSFORMATION
Impact Event and Impact Area Analysis
Evaluate how the top impact events affect the 4 impact areas we identify as valued most to business
4 Impact Areas: Brand Reputation, Employee Morale, Legal Complications, Financial Impact
√
Customized Impact Area AssessmentComprehensive and customized root cause analysis, risk profiling, pain point mapping and impact area assessment for key accounts
√
Risk Modeling - Business Impact Assessment
Business impact assessment across business value chain √
Advanced Business Impact And Risk ModelingIndustry Specific Risk Matrix
Industry Performance Benchmark
Competitor Specific Benchmark
√
OUR SERVICES BE ENGINE
6 7
ANAL
YTIC
S
INTELLIGEN
CE
TRANSFORMATION
PRO
CESS
IMPR
OVEMENT RISK MITAGATION
VALUE OPTIMAZATION
DAT
A
INSIGHTS
SOLUTIONS
SGS is dedicated to continuously bringing additional value to our customers.
We have established the Business Enhancement (BE) Engine as a Business Intelligence platform driven by industry and technical insights. The BE Engine aims to highlight unique and valuable perspectives on the industry, educating customers on new issues and outcomes, and help them identify solutions and navigate through alternatives, enabling them to reduce risk, improve performance, save cost and be more competitive. It embeds insights from lead auditors and product managers with subject matter expertise to help our clients recognize pain points and identify potential risk from detailed analysis of audit records.
• Compile SGS’s audit data to set the industry benchmark and identify the key pain points per industry segment, standard and geographic location.
• Provide our clients with insights that help to identify operational pain points and organizational exposure to various risks that can be linked to business impact.
• Customize recommendations to customers (training and consulting services) to help them solve operational deficiencies, proactively mitigate risk, and thus enhance business growth.
9 BUSINESSES
89
COUNTRIES
200,000 CUSTOMERS
2,600 OFFICES
94,000 EMPLOYEES
2MIL+ INVESTED IN LOCAL
COMMUNITIES WORLDWIDE (2019)
3,000+
15,000+
22,000+
6,000+ 30,000+
11,000+
8,700+17,000+
NAM
SCA
WE
AFRICA
NCSE
EEME
NEA
SEAP
THE BE ENGINE DATA BY REGION
ISO 9001:2015 32688 ISO 14001:2015 11663
ISO 9001:2008 9283
OHSAS 18001:2007 8529IATF 16949:2016 7280
CLAUSES WITH HIGHEST CONCENTRATION OF NONCONFORMITIES CLAUSES MAPPED TO INDUSTRY PAIN POINT PAIN POINT MAPPED TO BUSINESS IMPACT EVENTS
BE ENGINE DATA METHODOLOGY
MANUFACTURING PROCESS DESIGN
PROBLEM SOLVING
TOTAL PRODUCTIVE MAINTENANCE
CONTINGENCY PLANS
VERIFICATION OF JOB SET-UPS
CUSTOMER SATISFACTION
CONTROL PLAN
PRODUCT NONCONFORMITY
LOGISTICS DELAYS
CUSTOMER COMPLAINTS
COST INCREASE
PRODUCT RECALL
LACK OF ADEQUATE RESOURCES
VERIFICATION OF CONTINGENCY PLANS
MANAGEMENT COMMITMENT
PROBLEM SOLVING AND ROOT CLAUSES
LACK OF CORE TOOLS KNOWLEDGE
DATA BY TOP STANDARDS
INDUSTRIES
Agriculture and Food Chemical Construction Consumer
Goods & RetailEnergy Industrial
ManufacturingLife
SciencesMining Oil & Gas Public Sector Transportation
8 9
Our Analytics dashboard helps clients
to perform aggregated analysis using
all available audit records. It is capable of manipulating data in various ways to help clients monitor and identify potential issues by region, standard, divisions, and product category. This information could be extremely helpful in supporting the internal audit and risk assessment process.
The Analytics process begins with the analysis of our certification data, which is segmented by risk area of industry. Trends are then identified to pinpoint key issues faced within that segment. Depending on the specific client needs, we can organize the data in various ways in order to provide specific insight.
Within the Analytics process, clients are presented with various representations of data to show potential threats that have been identified in the trend analysis process. This dashboard is intended to analyze the distribution of audit data from different perspectives.
Aggregation of industry or client specific certification nonconformities
ANALYTICS
IDENTIFYING TRENDS TO MITIGATE RISKS
NONCONFORMITY ANALYSIS
NONCONFORMITY BY REGIONAggregation of industry or client specific certification nonconformities by region
SECTION 4 CONTENT OF THE OPERATION
SECT
ION
9 P
ERFO
RMAN
CE E
VALU
ATIO
N
SECTION 10 IMPROVEMENT
SECTION 5 LEADERSHIP
SECTIO
N 6 PL
ANNI
NG
SECTION 7 SUPPORT
SECTION 8 OPERATION
2
3K
EY
I
ND
US T R Y
PA
IN
P
O
INTS
Contamination Prevention Facility Maintenance Food Fraud Risk Mitigation
Aw
aren
ess
O
thers
KE
Y I N D U S T R Y
PA
I N P O I N T S
Contamination Prevention Facility Maintenance Food Fraud Risk M
itiga
tion
A
war
enes
s
Others
SECTION 10 IMPROVEMENT
1
4.3
4.4.
1
4.2
4.1
4.4.2
5.1.1
5.3.1
5.3.2
5.2.2
5.1.2
6.1.2
6.2.2
6.1.1
6.2.1
6.3
7.17.27.5
7.3
7.4
8.5.1
8.4.2.4
8.3.5
8.3.3
8.7.1
9.2.2
9.1.1
9.1.2
9.3.2
9.3.1
10.2.
2
10.2.
1.4
10.2.
4 10.3
.1 10.2
.6
DISTRIBUTION OF AUDIT nonconformity across standard sections
TOP 5 KEY PAIN POINTSfor the industry
5 CLAUSES PER SECTION with their percentage of nonconformities
ANALYTICS DASHBOARD
BE ENGINE
1
2
3
4
5
67
BACKGROUND INFORMATION
NONCONFORMITIES BY REGION
NONCONFORMITIES BY TIME
NONCONFORMITIES BY FACILITY
NONCONFORMITIES BY INDUSTRY AND PRODUCT
CATEGORY
NONCONFORMITIES BY STANDARD
NONCONFORMITIES BY STANDARD AND TYPE
10 11
This dashboard is intended to analyze the distribution of data points from different perspectives. The scope of data can vary based on request.
CLIENT SPECIFIC
INDUSTRY SPECIFIC
STANDARD SPECIFIC
TIME SPECIFIC
REGION SPECIFIC
PRODUCT SPECIFIC
12 13
Companies very often do not have the external data to reference and help them determine where they stand against competition within the industry segment. Leveraging our vast library of data, SGS can provide key benchmark metrics to bring clarity for our client to understand current gaps from the industry benchmark.
Deliver market intelligence and help clients understand where they stand comparing to the competition in the same industry, region, and sector
COMPETITIVE BENCHMARKING
OVERALL PERFORMANCE BENCHMARKINGOverall assessment of organization performance in: Operations, Procurement/ Logistics, Management, Sustainability, Productions
INDUSTRY TRENDS & BENCHMARK
Our Intelligence dashboard is intended to
provide a basic and in-depth version of
assessment to evaluate the clients’ audit
performance compared with different
benchmark measurements.
Intelligence also thrives on uncovering insights from audit data utilizing our technical knowledge and grouping nonconformities into a condensed list of pain points. Leveraging on our knowledge and experience, we expand from each identified pain point and help identify the major root causes. In addition, we also help interpret the impact of pain points using the risk approach by grouping the pain points into different risk categories respectively. This process is validated by a team of technical managers and lead auditors with subject matter expertise.
INTELLIGENCE
CLAUSES
2PAIN POINTS
3BENCHMARK METRICS
PERFORMANCEBENCHMARKING
4
SECTION 4 CONTENT OF THE OPERATION
SECT
ION
9 P
ERFO
RMAN
CE E
VALU
ATIO
N
SECTION 10 IMPROVEMENT
SECTION 5 LEADERSHIP
SECTIO
N 6 PL
ANNI
NG
SECTION 7 SUPPORT
SECTION 8 OPERATION
LACK
OF A
DEQUATE RESOURCESVERIFICATION OF CONTINGENCY PLANS
MA
NAGEM
ENT COM
MITM
ENT
PROBLEM SOLVING & ROOT CAUSE
LACK OF CORE TOOLS
MAJ
OR T
O M
INOR
RATIO
NONCONFORMITY PER AUDIT
NONCONFORMITY PER FACILITY
INDIVIDUAL PERFORMANCE 21
INDIVIDUAL PERFORMANCE 25%
INDIVIDUAL PERFORMANCE 5
INDUSTRY BENCHMARK 8
REGIONAL BENCHMARK 2
SEGMENT BENCHMARK 4
REGI
ONAL
BEN
CHM
ARK 2
0%
SEG
MEN
T BE
NCH
MAR
K 1
8%
INDU
STRY
BEN
CHM
ARK
15%
INDUSTRY BENCHMARK 33
REGIONAL BENCHMARK 16
SEGMEN
T BENCHM
ARK 15
1
2
3
41
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INTELLIGENCE DASHBOARD
BE ENGINE
1
2
4
3
5
BACKGROUND INFORMATIONClient focused audit performance overview and reports
PERFORMANCE BENCHMARKING by comparing client’s nonconformities per
audit with industry benchmark
PERFORMANCE BENCHMARKING by comparing client’s major to minor ratio
with industry benchmark
MATRIXto compare all clients’ key performance
metrics with different benchmarks
AUDIT PERFORMANCE OVERVIEW Performance overview and reports
14 15
This dashboard is intended to conduct performance assessment to evaluate client’s audit performance compared with different benchmarks.
DASHBOARD COMPONENTS
Background information
Client focused audit performance overview and reports
Performance benchmarking by comparing client’s nonconformities per audit with industry benchmark
Performance benchmarking by comparing client’s major to minor ratio with industry benchmark
Matrix to compare all clients’ key performance metrics with different benchmarks
1
2
3
4
5
16 17
The key output of the Transformation stage is the ability to associate an business impact change to the services SGS can provide. In addition, clients will have a clear roadmap of how the issues identified in the previous steps impact the various areas of their organization.
Deliver market intelligence and help client understand where they stand comparing to the competition in the same industry, region, and sector
To showcase each risk event by risk level and likelihood of occurrence
To understand the current landscape of the industry, we have mapped the top 10 impact events with the highest concentration of occurrences
IMPACT AREA HEAT MAP
BUSINESS IMPACT ANALYSIS IMPACT EVENT GAP ANALYSIS
IDENTIFYING BUSINESS IMPACT FROM OUR SOLUTIONS
Lega
l
1PAIN POINT
PROBLEM SOLVING & ROOT CAUSE
LACK
OF A
DEQU
ATE
RESO
URC
ESVERIFICATION OF CONTINGENCY PLANS
COST INCREASE
CUSTOM
ER COMPLAINTS
LOGISTICS DELAYS & FAILURES
PRODUCT N
ONCO
MFO
RMIT
Y
PRODUCT RECALL
BrandReputation
Employee Morale
Legal
Complications
Financial
Impact
Brand
ReputationEm
ployee M
orale
LegalComplications
Financial
Impact
Brand
Reputation
Employee
MoraleLegal
ComplicationsFinancial Impact
Brand
Reputa
tion
Empl
oyee
Mor
ale
Com
plic
atio
nsFi
nanc
ial
Impa
ct
Bran
dRe
puta
tion
Emplo
yee
M
orale
Legal
Complications
Financial
Impact
HIGH LIKELIHOOD
MEDIUM LIKELIHOOD
LOW LIKELIHOOD
MA
NAGEM
ENT COM
MITM
ENT
AUTOMOTIVE INDUSTRYIATF 16949
TRANSFORMATION
Our Transformation dashboard thrives on
uncovering insights from audit data utilizing
our technical knowledge and grouping
nonconformities into a condensed list of pain
points. Leveraging on our knowledge and experience, we expand from each identified pain point and help identify the major root causes. In addition, we also help interpret the impact of pain points using the risk approach by grouping the pain points into different risk categories respectively. This process is validated by a team of technical managers and lead auditors with subject matter expertise.
BE Engine conducts further analysis to identify the root cause and all relevant impact events categorized within larger impact areas. As a step further, a likelihood of occurrence can also be derived.
2IMPACT EVENT
3IMPACT AREA
LACK
OF C
ORE TOOLS KNOWLEDGE
2
3
1
18 19
TRANSFORMATION DASHBOARD
BE ENGINE
1
2
PAIN POINTS MAPPING with impact events and impact areas
3IMPACT EVENT ANALYSISshowcase each risk event by risk level and likelihood of occurrence
4
IMPACT AREA HEAT MAPshowing the connection between
impact areas & specific impact events,
and their likelihood of occurrence
IMPACT EVENT ANDIMPACT AREA ANALYSISwith benchmarks against the industry
18 19
This dashboard is intended to utilize our technical knowledge to group nonconformities into a condensed list of pain points. From each identified pain point, we further analyze major impact events and impact areas.
DASHBOARD COMPONENTS
Pain points mapping with impact events and impact areas
Impact event and impact area analysis
Impact event analysis
Impact area heat map
1
2
3
4
