Upload
gopal-bagra
View
217
Download
0
Embed Size (px)
Citation preview
7/31/2019 BC Session 1
1/20
WELCOME
TO THE COURSE ON
BUSINESS Communication
7/31/2019 BC Session 1
2/20
WHY DO I NEED TO DO THIS COURSE?
7/31/2019 BC Session 1
3/20
WHAT IS BUSINESSCOMMUNICATION?
7/31/2019 BC Session 1
4/20
WHAT WILL I LEARN?
Principles of Effective Writing
How to write good
MemosMinutes of Meetings
Reports
CVsBusiness Proposals
7/31/2019 BC Session 1
5/20
WHAT WILL I LEARN?
How to make good presentations
Telephone and Email Etiquette Principles of Cross Cultural
Communication
7/31/2019 BC Session 1
6/20
Word for the day
7/31/2019 BC Session 1
7/20
7/31/2019 BC Session 1
8/20
ADAPT
Visualise your receiver: how much doeshe know, feel, think
Do you need to lower your level?
If it is a diverse group, adapt to the lowestlevel
Quite often, the writer knows more thanthe reader
7/31/2019 BC Session 1
9/20
Words
Use your judgement in choosing familiar
words Generally, short words communicate better
Use technical words with caution
7/31/2019 BC Session 1
10/20
The decision waspredicated on the
assumption that anabundance ofmonetary funds wasforthcoming.
The decision wasbased on the belief
that there would bemore money.
7/31/2019 BC Session 1
11/20
Bring writing to life with
words Use strong words to hold attention
of the reader
Prefer to use active voice Use concrete words : avoid abstract
words which sound vague
Avoid camouflaged verbs
7/31/2019 BC Session 1
12/20
Strong words
Generally decliningmarket
Eminently successfulbusinessman
Bear market
Tycoon
7/31/2019 BC Session 1
13/20
Concrete words vs abstract words
A 53 % loss
98% attendance
First among 235
companies
By Friday afternoon
Substantial amount
Significant loss
Good attendance
Leading company
In the near future
Rs. 3,24,000
7/31/2019 BC Session 1
14/20
Check for concreteness
It is imperative that thefirm practice extreme
conservatism inoperating expendituresduring the coming year.
We must cut operatingexpenses at least by
20% i.e.
Rs. 2,80,000 during2009-10
7/31/2019 BC Session 1
15/20
Keep energy by using active voice
The policy has beensupported by our Union
The office will beinspected by Mr. Bakshi
A complete
reorganisation of theadminstration waseffected by the President
Our Union has supportedthis policy
Mr. Bakshi will inspectthis office
The President completely
reorganised theadministration
7/31/2019 BC Session 1
16/20
Correct Idioms Idioms: The way in which ideas are
expressed in a language
7/31/2019 BC Session 1
17/20
Correct usage
Wrong
Authority about
In search for
Comply to
Enamored with
Superior than
In accordance to
Right
Authority on
In search of
Comply with
Enamored of
Superior to
In accordance with
7/31/2019 BC Session 1
18/20
Sexist words: Avoid indicating male
dominance
If a customer payspromptly, he is placedon our preferred list
A supervisor is notresponsible for suchlosses if he is notnegligent
A customer who payspromptly is placed onour preferred list
A supervisor who is notnegligent is notresponsible for suchlosses
7/31/2019 BC Session 1
19/20
7/31/2019 BC Session 1
20/20
He ordered desks that
are of the executive
type. There are four rules that
should have been
observed
It will be noted that the
records for the past
years show a steady
increase in specialappropriations
He ordered executive
type desks.
Four rules should be
observed
The records for the past
years show a steady
increase in special
appropriations