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Axis Bank Report

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INTRODUCTION TO THE PROJECTAs a part of curriculum the students of MBA have to undergo Summer Internship Program (SIP). Wherein a student gets the knowledge about practical life, how the work is done in companies, how to get acquainted with working conditions and other many such things, etc. The main aim behind this program is that students get some experience with which they can get assistance while searching the job. This program is generally provided by a company and it lasts for at least two months. Students as per their specializations could apply for SIP and get the opportunity to work in a company, which the college suggests. As a management student I also have to undergo SIP. I got the opportunity to complete this program in AXIS BANK LTD., for nearly two months. Axis bank is one of the leading BANKS in banking sector in India.Our training started with the session of information about bank product,what is the meaning of the concepts, importance of sales and marketing. The objective of the project is The Comparison Between The Saving HDFC Bank. The methodology involved in this research work consists of interacting people through surveys to know about their views of their respective banks, tele communication with the AXIS BANK customers and a group work to prepare the questionnaire. Account Products Of AXIS Bank and

Hold Statement Passbook issuance*

Rs. 400 per year Free

Duplicate passbook issuance* Rs 100/DD request through Branch Rs. 50 Rs. 40 (Senior Citizens / Individuals in Upto Rs. 10,000 Rural areas) Rs. 30 through Phonebanking Rs. 75 (Rs. 30 through Phonebanking) Rs. 60 (Senior Citizens / Individuals in Above Rs.10,000 Rural areas) & upto Rs. 50,000 **Only DD amount upto Rs 100,000 for Preferred & Rs 50,000 for other customers accepted at Phonebanking Managers Cheques/Demand Drafts- Issuance/Re-issuance - On HDFC Bank Locations Above Rs. 50,000 & upto Rs. 1 Lakh Above Rs. 1 Lakh Rs. 2.50 per 1000 or part thereof (Min Rs. 150) Rs. 2 per 1000 or part thereof (Max Rs 10,000/-) Rs .30+(Corr. Bank charges if applicable)

DD request through Netbanking Upto Rs. 1 Lakh

Third party DD* Rs .30+(Corr. Bank charges if upto Rs. 1 Lakhs applicable) (*Third Party Registration required.Customers registered for Third Party Transfers have a maximum limit of 10 lacs per cust id and hence can issue multiple DDs of 1 lacs upto 10 lacs and send it to the beneficiary address)

Managers Cheque/Demand Drafts - Cancellation / Revalidation

Rs. 50 Rs. 40 (Senior Citizens / Individuals in Rural areas) Rs. 50 plus charges as outlined below: Upto Rs. 500 Above Rs. 500 to Rs. 1000 Rs. 10 Rs. 15

Demand Drafts- Issued - On Non HDFC Bank Locations

Above Rs. 1000 to Rs. 25 Rs. 5000 Above Rs. 5000 to Rs. 30 Rs. 10,000 Above Rs. 10,000 to Rs. 1 Lakh Above Rs. 1 Lakh Rs. 3 per 1000 or part thereof Rs. 6 per 1000 or part thereof (Min Rs 300 - to Max Rs 10,000/-)

Cheque Collection - Local Clearing Zone

Free Charges for cheques drawn on Branch locations Regular Savings Account "Rs. 50/-, Rs. 40/- for Rural branches" Rs. 100/Rs. 150/-

Collection of outstation cheques - our bank locations

Upto Rs 10,000 Rs. 10,000/- to Rs. 1,00,000/Rs. 1,00,001/- and above

Photo Attestation Signature Attestation

Rs. 50 Rs. 50 Rs. 40 (Senior Citizens / Individuals in Rural areas)

Address Confirmation Stop Payment Charges Cheque status per instance Standing Instructions Unarranged overdraft Old records/copy of paid cheques Activation of dormant account

Rs. 50 Particular Cheque - Rs. 50 (Free through Phonebanking), Range of Cheques - Rs. 100 (Free through Phonebanking) Rs. 25 Setting up Rs. 150, Rs. 25 per transcation plus remittance charge Rs. 100 per occasion + 18% interest pa Upto 1 year - Rs. 50 per record, Above 1 year - Rs. 100 per record No charges Free

Branch transactions

3 free in the qtr & Rs. 60 per additional transaction on nonmaintenance of Min balance (cash deposit/withdrawal) 5 cash transactions at branch will be allowed free per month. Every additional transaction will be charged @ Rs 100 per transaction effective 1st July 2010

Cash transactions

Interbranch transactions through teller counters Funds Transfer

Free

Interbranch transactions Upto Rs. 50,000/- free per day, Above Rs. 50,000/- Rs 2.90 through teller counters - Cash per 1,000/- on the full amount. transactions. Third party cash transactions at non-home branches through teller counters Upto a limit of Rs.50,000 per day - Rs.100 (plus taxes). Above Rs.50,000 - Not allowed

Third party cash transactions at home branch through teller Free of charge counters Local Cheque deposited for No Charge

outstation accounts Phone banking - IVR Free Free Phone banking - Non IVR Rs. 50 per call on non maintenance of Min balance for transactions that are available on IVR but are done through the Phone Banking executive Free Rs. 100 (plus taxes) Balance enquiry - Free Cash withdrawal - 5 free cash withdrawal transaction per month at Non-HDFC Bank ATM. Additional transaction done at Non-HDFC Bank ATM - Rs 20/- per transaction. Per transaction limit will be Rs 10,000/-

ATM Card ATM Card - Replacement charges

ATM Card - Transaction charge for Partner banks SBI & Andhra Bank

ATM Card - Transaction NA charge for Non-Partner banks Debit Card - Annual Fee Regular Debit Card - Annual Fee Gold Debit Card - Annual Fee Women's Card Debit Card - Renewal Fee Regular Debit Card - Renewal Fee Gold Debit Card - Renewal Fee Women's Card Debit Card - Replacement Rs. 100 per year (plus taxes) Rs. 500 per year (plus taxes) Rs.100 per year (plus taxes) Rs. 100 per year (plus taxes) Rs. 500 per year (plus taxes) Rs.100 per year (plus taxes) Replacement of a damaged card - No charges &

charges Debit Card - Transaction Charge - HDFC Bank ATMs

Replacement of a lost card - Rs. 100 (plus taxes) (for all card types) Free Balance enquiry - Free Cash withdrawal - 5 free cash withdrawal transaction per month at Non-HDFC Bank ATM. Additional transaction done at Non-HDFC Bank ATM - Rs 20/- per transaction Per transaction limit will be Rs 10,000/Rs. 15 per balance enquiry & Rs. 110 per cash withdrawal (plus taxes) Rs. 25 (plus taxes) Transactions declined at other Bank ATMs anywhere in the world or at a Merchant outlet outside India due to insufficient funds will be charged at Rs. 25 per transaction (plus taxes) Rs. 100 per year (plus taxes) - One add-on card free for the first year Rs. 500 per year (plus taxes) Rs.100 per year (plus taxes) Rs. 25 (plus taxes) per qtr per Customer ID Rs. 10 (plus taxes) per transaction Free Rs. 20 (plus taxes) per transaction NIL Upto Rs. 1 lac. - Rs. 5 (inclusive of taxes) per transaction

Debit Card - Transaction Charge - Non HDFC Bank Domestic ATMs

Debit Card - Transaction Charge - Non HDFC Bank International ATMs PIN regeneration charge Decline charge for insufficient balance

Add-on Debit Card - Regular Add-on Debit Card - Gold Card Add-on Debit Card Women's Card BillPay InstaPay InstaAlert Visa Money Transfer NEFT Charges - Inward NEFT Charges- outward

Rs. 1 lac and above - Rs. 25 (inclusive of taxes) per transaction Customers having NSBL*A/c - Rs 20/Customers having Non-NSBL* A/c: NEFT Charges for Indo Nepal Upto Rs 5,000 - Rs 70/transactions Above Rs 5,000 - Rs 95/* Nepal State Bank Ltd Through Branch Rs.1,00,000 to Rs.5,00,000 -Rs.25/-, Rs.5,00,000 and above - Rs. 50/Through Netbanking:Rs. 25 (inclusive of taxes) per transaction NIL NIL Free Rs 200 (plus taxes)

RTGS - Outward

RTGS - Inward Mobilebanking Netbanking ECS (Debit) Return Charges

RESEARCH METHODOLOGYPROCESS/METHODOLOGY OF STUDYBank basically means business and in business collection of raw data allows the managers to see the real scenario and then take a decision as per the data obtained. There are several implications in this statement: The bank gets a clear picture of the Savings Account scenario. They can examine the available information in the form of data to make a decision They can even get a clear picture of the scenario or potential of the Savings Account of their banks in comparison to other banks. This will help the bank in making any decision. The information can only be gathered by data collection and then analyzing the available data. Therefore, it can be said that the data collection is an important part of the project.Data Raw numbers Information

The projected objectives were considered and as per the requirement a market survey was done. Procedure: The procedure that followed can be enlisted as below: Reading about the product Deciding on the objective to proceed. Developing Survey instruments Conducting personal interviews of different age-groups, sex, monthly income and occupation.

Finally analyzing the data of various areas and trying to study with the other banks. Process adopted: 1. Gaining knowledge about the product: Reading about the product was the first step undertaken. This gave not only in depth knowledge about what is been offered by the bank but also proved useful while developing the questionnaire. 2. Steps in the Development of the Survey Instruments The main instruments required for survey was a well-developed questionnaire. The questionnaire development took place in a series of steps as described below: Research objectives are being transformed into information objectives. The Appropriate data collection methods have been determined The information required by each objective is being determined. Specific Questions/Scale Measurement format is developed. Question/Scale Measurements is being evaluated.

The number of information needed is being determined.

The questionnaire and layout is being evaluated. Revise the questionnaire lay