Official Newsletter . August 2011 . Volume 2, Issue 8

SHOOTING STARS AT CELEBRITÉS GALLERY OF CELEBRITY FINE ART

Mahalo to those merchants who have already submitted their info for our forthcoming website redesign. If you haven’t yet submitted your info, please remember in order to keep our planned launch date for the website we need all information and images sent no

later than August 12.

EACH MERCHANT IS REQUIRED TO SUBMIT:. Store name (exact brand-approved spelling and treatment) . Phone numbers . Description . Non-restaurants: Character count (with spaces) – 1020 . Restaurants: Character count (with spaces) – 720. Image #1 (preferably .jpg, .gif or .tif) . Image #2 (optional)

Please don’t assume we have these items on file. Your store’s information fields will be left empty until we

receive clear, specific input as per the above request.

All submissions and questions can be directed totodd@gilbertadvertising.com with the subject line “WEBSITE REDESIGN.”

TheShopsAtWailea.com is currently in the process of a major redesign. The updated site will match our current branded imagery, flow more intuitively, be easier to navigate, easier to find, allow for social sharing, integrate our social media channels and more. Merchants will also have a greater site presence for sharing their stories, providing detailed information and images, and promoting brands.

THE SHOPS ONLINE – INFO NEEDED FOR NEW WEBSITE

Funny-man and noted podcaster Joe Rogan recently vacationed on Maui and dropped by The Shops at Wailea.

The former “Fear Factor” host and co-star of the recently released “Zookeeper” picked up “Jimi Hendrix MUG” by Celebrites Gallery of Celebrity Fine Art owner and artist Gerard Marti. Rogan noted the art is destined for his office.

LETTER FROM THE G.M.

Swarovski Crystal recently opened in A15 on the upper level next to Folli Follie.

The global brand has evolved over the past century to become the world’s leading producer of cut crystal, genuine gemstones, and created stones. There are nearly 200 boutiques in 42 coun-tries, the newest of which is at our very center.

For more info stop in or call (808) 879-0605.

ALOHA TO OUR NEWEST MERCHANT

Idiom: You can catch more flies with honey than with vinegar.

This simply means that it is easier to persuade people if you use polite arguments and flattery than if you are acerbic and confrontational. Regardless of what you do for a living – butcher, baker or candlestick maker – you are as much a customer as is the customer walking into your store. I think everyone would agree that it is important to employ a friendly and not overbearing approach to your customer. It is no less important to practice the same approach when the shoe is on the other foot. For example, how many times have you initiated the greeting when checking out at the supermarket? Or as you’re paying the parking attendant at the Kahului Airport? (Works great when I’ve had to pay with a credit card and the cars are stacking up behind me.) Try it sometime and you might be surprised how much it changes the dynamic.

Same goes for the airline staff at the check-in counter. I always initiate the greeting asking how they are doing. Why bother? Because these people see countless numbers of cranky, rushed, sometime unpleasant people all day long. How you approach them can make a difference in their day. I once booked a flight leaving on the wrong day, showed up at the airport a day early and had to figure out a way to make the flight that I hadn’t booked correctly in the first place.

The result? I was able to get on the flight without so much as a change fee. Turned out the correct flight was over-sold and it worked out for both of us. What do you think would have happened had I employed a cranky school-marm approach? If I had been able to make the flight it wouldn’t have been cheap. Now I’ve had more than a few times when I have had to bite my tongue. But I find that not unlike golf; it’s all in the approach.

Robert “Bob” DyeGeneral Manager, CB Richard Ellis

MANAGER OF THE MONTH

BREEZIE KHIN

of BERNARD PASSMAN GALLERY

has lived on Maui for more than two decades and worked in Wailea since before The Shops were built. She began working for Bernard Passman Gallery as a sales associate in 2008 and was later promoted to general manager.

In July, Breezie celebrates her 12-year anniversary with her husband, with whom she has three children.

DID YOU KNOW?

Gift certificates for The Shops at Wailea are available for purchase through our on-site ATM machine, located on the lower level, under the down escalator, near Longhi’s.

Certificates are sold in $20 incre-ments and act like cash at all stores and restaurants at The Shops at Wailea.

Erin SmithAugust 31st

Leokane & CJ “Boom” HelekahiAugust 24th

Bobby Moderow, Jr.August 17th

Each Wednesday is highlighted by gallery receptions, artist appearances and one-night-only shop and restaurant specials. All are welcome to enjoy free live entertainment in the center’s lower courtyard under the stars from 6:30 to 8pm. We proudly showcase the best performers in Hawai’i each week ... see listing below for this month’s schedule!

WAILEA ON WEDNESDAYS

AUGUST LINE-UP

Michael Kollwitz& Mika August 3rd

Chief Fia Fia & the Polynesian Village PerformersAugust 10th

AUGUST PROMOTIONS UNCOVERED

WHITE HOUSE I BLACK MARKET

TEACHERS SAVE 15%

All educators receive 15% off purchases through September 6.

(Must show ID)

875-9943

HONOLUA SURF CO.

EVERY WEDNESDAY . “WOW” SALE (5pm - Close)

20% off any Honolua product. Mention “WOW” at purchase.

891-8229

ENCHANTRESS BOUTIQUE / FIFI & BOOTZIE

AUGUST 3 . FIRST WEDNESDAY IN WAILEA (6 - 10pm)

Enjoy cocktails, couture, chocolate, make-up touch ups, & more.

EVERY WEDNESDAY . 10% OFF “WOW” SALE (6 - 10pm)

875-1121 / 891-6360

MARTIN & MACARTHUR

AUGUST SPECIALS

. Free Koa gift with purchase of $50 or more.

Must mention you saw offer in this newsletter.

. Martin & MacArthur Koa Coasters: Buy 5, get a 6th FREE.

891.8844

LAHAINA GALLERIES

MEET THE ARTISTS AT ‘ART NIGHT’

August 3: The Twins . August 10: Ronaldo Macedo

August 17: Steve Turnbull . August 24: TBD

August 31: Lori Wylie

874-8583

Did you notice? Our official periodical The Shops at Wailea: The Magazine recently enjoyed a full redesign, including the cover. The new look debuts in with the Summer/Fall edi-tion, available now via racks at the main entrances to The Shops and inserted into every edition of WHERE Maui Magazine. Additionally, each edition is posted on our Face-book page and archived online at issuu.com/TheShopsAtWailea.

. 3750 Wailea Alanui Drive . Wailea, Hawai‘i 96753 . TheShopsAtWailea.com . 808.891.6770

Submit your news items, promotions and photos no later than the 15th of each month to: rosa.paz@cbre.com ortodd@gilbertadvertising.com

SPREAD THE NEWS