AttitudeA little thing that makes a big difference

Janine Lockhart“Quality as a professional attitude”

13 November 2012

• Introduction

• Watch DVD 26 minutes

• ACTIVITY: Check your attitude 10 minutes (page 12 – 13)

• Attitudes are communicated by….

• What do attitudes sound like? (page 18 – 19)

• ACTIVITY: 3 per groups 10 minutes (page 20)

• ACTIVITY (In your own time): Daily Attitude Check and Attitude Action Planner

Content

Introduction

“ An attitude is the energy that fuels

your thoughts, feelings, and

actions based on the difference

between your expectations and

your perceptions of the situation. “ Matt Yanna, M

DVD: Attitude

• Watch DVD (26 minutes)

– What are the 3 attitudes being described in the DVD?– Each one of those attitudes describe a type of person,

what are they?

ACTIVITY: Check your attitude

“Describe a recent situation at work, at home, at school, or in

public

that led you or someone else to demonstrate an attitude.

Complete

the following statements to determine what kind of attitude

was

communicated.”

Use your work sheet.

Allocated time: 10 min

Attitudes are communicated

by:

• The words you use (what you say or don’t say)

• The tone of voice (how you say what you say)

• Your body language and facial expressions (what you do)

What does attitude sound like?

– Positive attitude: verbally communicated with action

words in an upbeat, enthusiastic tone of voice.

– Negative attitude: verbally communicated with words

of resistance in a whining or abrasive tone of voice.

– Neutral attitude: communicated through silence,

however, it may be expressed with apathy by using

passive language.

Thank you!

Based on the Learning Kit of “Attitude: a little thing that makes a big difference” by Michelle Matt Yanna