Arindam Bose, Moses Moreri, Thari Pheko1 ICT INDICATORS Botswana Case Study Joint ITU/ECA regional workshop…

Arindam Bose , Moses Moreri, Thari Pheko 1

ICT INDICATORSICT INDICATORSBotswana Case StudyBotswana Case Study

Joint ITU/ECA regional workshop on Joint ITU/ECA regional workshop on Information and Communication Information and Communication Technologies (ICT) IndicatorsTechnologies (ICT) Indicators

Gaborone, BotswanaGaborone, Botswana26-29 October 200426-29 October 2004


What have we done so What have we done so far?far?

MAITLAMO PROJECTMAITLAMO PROJECT- e-readiness and ICT sector surveye-readiness and ICT sector survey- Benchmarking and Best-practiceBenchmarking and Best-practice


Community Access and DevelopmentCommunity Access and Development LearningLearning HealthHealth GovernmentGovernment Economic Development & the ICT Economic Development & the ICT

SectorSector Technical InfrastructureTechnical Infrastructure Legal & PolicyLegal & Policy

Areas of Focus


Purpose of SurveyPurpose of Survey►Provide a comprehensive report on Provide a comprehensive report on

Botswana ICT StatusBotswana ICT Status►Provide a bird’s-eye view of the ICT Provide a bird’s-eye view of the ICT

sector in Botswanasector in Botswana►Determine the ICT Industry Determine the ICT Industry

Characteristics, Challenges and Characteristics, Challenges and Global PositioningGlobal Positioning

►Determine the Contribution ICT Determine the Contribution ICT Sector makes to the Botswana’s GDPSector makes to the Botswana’s GDP


Survey ApproachSurvey Approach► Determine the industry sector ( Government Determine the industry sector ( Government

and non-government) and non-government) ► Concentrate on the government procurement Concentrate on the government procurement

agency and determine the ICT activities.agency and determine the ICT activities.► Work in close partnership with Central Work in close partnership with Central

Statistics OfficeStatistics Office► Identify and select the key organizations Identify and select the key organizations

(Commercial and Semi- Government)within the (Commercial and Semi- Government)within the industrial sector and profile themindustrial sector and profile them

► The selection is not exclusive and organizations The selection is not exclusive and organizations are free to response to questionnairesare free to response to questionnaires


►Ensure that each industrial sector is Ensure that each industrial sector is represented in the surveyrepresented in the survey

►Where possible gather as much Where possible gather as much information on the ICT sector and information on the ICT sector and understand the ICT issuesunderstand the ICT issues

►Be clear on the use of ICT and what is Be clear on the use of ICT and what is ICT (ICT industry, telecommunication ICT (ICT industry, telecommunication and broadcasting)and broadcasting)


MethodologyMethodology►Have a good knowledge of the ICT industryHave a good knowledge of the ICT industry►Prepare Survey QuestionnairesPrepare Survey Questionnaires►Face-to-face interview with key ICT Face-to-face interview with key ICT

executives in the selected organizationsexecutives in the selected organizations►Telephonic interviewsTelephonic interviews►Published articles (annual reports etc)Published articles (annual reports etc)►Press Releases issued by the key leading Press Releases issued by the key leading

organization in the country on ICT issues. organization in the country on ICT issues.


►Focus group discussion and Focus group discussion and underpinning ICT concernsunderpinning ICT concerns

►Sourced material must not be trimmed Sourced material must not be trimmed to meet a predetermined criterionto meet a predetermined criterion

►Company ICT executives must be the Company ICT executives must be the source of informationsource of information


Key issues for the Key issues for the discussiondiscussion

►What are the characteristics which What are the characteristics which defines a local ICT market –defines a local ICT market –

►What are the challenges facing the What are the challenges facing the local ICT industrylocal ICT industry

►What are the potentials of the local ICT What are the potentials of the local ICT industry in the global market industry in the global market


Interview Interview ConsiderationsConsiderations

► Remember ICT is a new concept and must Remember ICT is a new concept and must be made simple to the interviewee with be made simple to the interviewee with questions which are clearly formulatedquestions which are clearly formulated

► The characteristics of the interviewer may The characteristics of the interviewer may influence the success of the interviewinfluence the success of the interview

► There may be ICT issues connected to the There may be ICT issues connected to the interviewee ( Care should be taken to interviewee ( Care should be taken to ensure that there is interviewer-interviewee ensure that there is interviewer-interviewee interaction with the interviewinteraction with the interview


Interview StrategiesInterview Strategies► Make a business case with respect to ICT Make a business case with respect to ICT

issues to the interviewee and ensure that the issues to the interviewee and ensure that the interviewee sees the benefitsinterviewee sees the benefits

► Interviewer must break down “Interviewer must break down “ICT conceptICT concept complexity”complexity” of questions, use simple, of questions, use simple, concrete questions related to reality where concrete questions related to reality where possiblepossible

► Make sure that the interviewee participate Make sure that the interviewee participate fully into ICT issues by referring to relevant fully into ICT issues by referring to relevant experiences and materialsexperiences and materials


..► Make it absolutely clear that the information Make it absolutely clear that the information

provided by the interviewee shall remain provided by the interviewee shall remain confidential and prove this with relevant confidential and prove this with relevant documentationdocumentation

► Empower the interviewee by allowing Empower the interviewee by allowing adequate time on interview and focus on the adequate time on interview and focus on the relevant questions.relevant questions.

► Confirm or repeat what the interviewee has Confirm or repeat what the interviewee has told youtold you


Lesson Learnt from the Lesson Learnt from the surveysurvey

► ICT companies are not as a good source of ICT companies are not as a good source of information particularly on disclosing annual information particularly on disclosing annual turnoverturnover

► Use a top down approach where the ICT Use a top down approach where the ICT decision makers in any sector can be decision makers in any sector can be interviewedinterviewed

► Some companies are not keen to disclose Some companies are not keen to disclose information on the ground that it’s a information on the ground that it’s a company policycompany policy


► It is difficult for some companies to It is difficult for some companies to complete the questionnaire for lack of complete the questionnaire for lack of time and interest, a follow up is time and interest, a follow up is imperativeimperative

►A proper briefing on survey has to be A proper briefing on survey has to be done before an interview can be granteddone before an interview can be granted

►There is a need for a common yard stick There is a need for a common yard stick to measuring ICT sectorto measuring ICT sector


What we can doWhat we can do►Botswana ICT Spending compare Botswana ICT Spending compare

to other SADC countries, Rest of to other SADC countries, Rest of Africa, Europe, America, Asia, Africa, Europe, America, Asia, WORLDWORLD

►ICT spending on Vertical Markets ICT spending on Vertical Markets excluding financial services, excluding financial services, telecom equipmenttelecom equipment

►Botswana ICT spending on ICT Botswana ICT spending on ICT consultingconsulting


►Systems IntegrationSystems Integration►Package Implementation and supportPackage Implementation and support►OutsourcingOutsourcing► ICT education and trainingICT education and training►Hardware Deployment and SupportHardware Deployment and Support

For more information on For more information on Botswana ICT Policy benchmark Botswana ICT Policy benchmark

reports checkreports check www.http://maitlamo.gov.bwwww.http://maitlamo.gov.bw

THANK YOUTHANK YOU

http://www.http://maitlamo.gov.bw

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Arindam Bose, Moses Moreri, Thari Pheko1 ICT INDICATORS Botswana Case Study Joint ITU/ECA regional workshop…