Arif Wallani 55 Pettigrew Court, Markham, L3S1K4 Tel: 905-946-9630 Email: Awallani@live.ca

Attn: Human Resources officer / Hiring Manager,

Dear Hiring Manager,

ORGANIZATION:

RE: Customer Relations RepresentativesAttached please find my resume, elaborating on my skills and attributes, which I would like to bring it to your team and organization. Allow me to highlight some of my skills and attributes which I think are highly important to your team and organization and to the Employment opportunity I am applying for. I am a graduate with a “Human Resources Management Certificate” through Seneca College, and am currently working towards my CHRP designation. I possess a Bachelors degree in Liberal and Professional studies, with a major concentration in Human Resources and Marketing. I possess Strong Management skills which includes leadership, team building, Coaching, training and decision making skills, screening resume’s, updating employee database, recruiting. I have both corporate and retail experience. I have assisted in the seasonal hiring process, screening resumes and first hand phone interviews and have also assisted many community members with job search and updating their resumes. I possess strong computer skills and have no fear in making any group presentations. I am a Certified PC Technician by qualification and have experience with laptops, desktops, printer setups, networking, installation, configuration, updating both hardware and Software. I possess strong customer service skills, and have experience in both inbound and outbound sales/customer service. No fear in cold calling, following up with generated leads. I am hardworking, dedicated result oriented and a strong team player and in addition, I possess strong follow-up and listening skills.

I am seeking a full time employment opportunity where I can utilize my learnt and acquired and become a strong asset to the organization and the team I work with.

I am hardworking, dedicated and a strong team player. I possess strong office administrative and customer service skills. My present employment, has not only enhanced my client service skills, but it has also allowed me to advance my communication skills via communicating through daily emails to the clients, data entry, sending out quotes, entering orders, utilizing various order tools and answering queries questions from new and potential clients. My Key service account at present is focusing on providing best possible customer service to P&G Dental customers.

I am certain that, if given opportunity I will do my best and become a strong asset to your team and the whole organization. I can be reached at awallani@live.ca or via phone at 905-946-9639. Thanking you in advance and am looking forward in hearing from you.

Yours truly

Arif Wallani

Arif Wallani 55 Pettigrew Court, Markham, L3S1K4 Tel: 905-946-9630 Email: Awallani@live.ca

Employment Objective

To be able to work in a fast pace , on-going, challenging business environment, where I can utilize my learnt and acquired skills and become a strong asset for the organization I am employed with.

Learnt and acquired skills

Administrative Skills: Strong administrative skills, proficient with Microsoft suite i.e. Microsoft Word, excel, Power Point, Visio. Have strong experience in communicating with via email (Outlook) and through faxes. Have no fear in presenting or making presentation in public or group of forums.

Sales & people Skills: Strong people skills, friendly personality, down to earth, polite, and always willing to work in a team setting and a team environment, innate ability to up-selling products and services. Goal oriented personality and very keen to meet and reach out to department or organizational goals and targets.

Organizational Ability: Strong ability to prioritize, complete tasks in a timely manner. Organize and coordinate project sand events. Strong ability to schedule, multi-task and follow-up on allocated assigned tasks.

Time Management: Ability to coordinate work schedule, arrange for replacement, allocating resources in an orderly manner via making a strong judgment call.

Management Skills: Experience managing a core of 30 people within a call centre environment. Strong Leadership and supervisory skills with an exceptional ability of making decisions, coaching, training, scheduling and leading a team to common Organization goals. Experience in hiring potential candidates, both fulltime and seasonally.

Problem-Solving Skills: Have the experience and ability in resolving issues, taking accountability, ownership and resolving day to day issues and documenting steps and procedures to allow better resolutions for repeated constraints facing the department.

Planning Skills: Have the ability and experience in planning events, coordinated projects, for-casted future resource allocation, as well as delegating tasks and responsibility to team members. Organize and scheduled weekly, monthly meetings and effectively following up on urgent complete tasks, in a timely manner.

Technical skills/ Expertise: Certified PC technician with Comptia A+ Certificate. Strong trouble shooting, installing hardware software skills, strong network, TCP /IP Network connecting skills, Printer installation, wireless printer set up skills. Strong aptitude and desire for learning more and acquiring new technical skills.

Education Background

Certification Achieved

June 2016 - Human Resources Management certificate

August 2015 - Mental Health First Aid Canada

AUG 2016 - First Aid, CPR Certification St. Johns Ambulance.

June 2009 - Microsoft Certified System Administrator (MCSA)

May 2009 - Microsoft Certified Technology Specialist (MCTS)

May 2009 - Microsoft Certified Professional (MCP)

April 2009 - A+ Comptia PC Technician certification.

Bachelors Degree Achieved.

Oct 2003 - BA in Liberal & Professional Studies with Major focus in Human Resources Management and Marketing.

Institution: York UniversityGraduated: October 2003

Employment History

September 2009 – To-date - Organization: PFSWEB INC supporting P&G (Crest & Oral B) clients. Position: Client Service Representative (CSR).

Responsible for:

Customer Service, Order entry

Shipment plan Up-selling products and services

Assisting sales manager with key accounts and order processing

Account managing Follow –ups / Credit requests Daily communication with clients/

Account Managers/ management team. Sending out shipments and order

summary Training new hires on order processing

and procedures/ product knowledge

October 2007 – MAY 2009 - Travelled to Africa (For personal reason).

October 2006 – Oct2007 - Organization: IBM Canada.

Position: Bid Manager (contract Position)

Responsible for approving bids Daily communication with other bid managers Answering queries on IBM x- series, parts Creating a new accounts, Processing orders for sales staff and Account managers Responding to emails and sending out bid approvals to the distributors Assisting with purchase orders.

References:

Upon Request