APP explanation

7/26/2019 APP explanation

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AppleCare

Protection Plan

Getting Started Guide


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Contents

5 Fact Sheet

8 Quick Reference Guide

11 Terms and Conditions

41 Fiche dinformations

44 Guide de rfrence rapide

47 Modalits


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AppleCare Protection Plan

Fact Sheet

Service and support from the people who know your Mac bestThe AppleCare Protection Plan extends the complimentary coverage on

your Mac to up to three years of world-class support.

*

The plan includesexpert telephone technical support, global repair, onsite repairs fordesktop computers,**and web-based resources.

Coverage informationTo qualify for the AppleCare Protection Plan, your Mac must still be

under its original Apple hardware warranty. Keep the confirmationof coverage and the original sales receipts for your Apple product(s)and the AppleCare Protection Plan. Proof of purchase may be requiredif there is any question as to your products eligibility for AppleCareProtection Plan coverage.

A separate AppleCare Protection Plan must be purchased for each Macto be covered.

This AppleCare Protection Plan covers the Apple product(s) listed on thefront left corner of this package. If you find that you have purchased aplan that does not match your Apple product(s), call the Apple phone

number in the Quick Reference Guide.


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Coverage for an Apple display is provided for Mac customers providedthe computer and display were purchased at the same time and

registered under the same plan.The plan covers an Apple keyboard and mouse if included with thecovered computer (or purchased with Mac mini). The plan also coversan AirPort Express or AirPort Extreme Base Station, Time Capsule, AirPortExtreme Card, Apple RAM, MacBook Air SuperDrive, Magic Trackpad,

and Apple Battery Charger you own and use with the compatiblecovered computer.

If you sell the covered computer before the AppleCare ProtectionPlan expires, you may transfer the plans coverage to the computersnew owner.**

Technical support optionsIf you experience difficulties with your covered product, refer to theQuick Reference Guidefor troubleshooting tips. If you are not able toresolve the issue, Apple technical support representatives can helptroubleshoot Apple hardware, the Mac OS, and many Apple-branded

consumer applications. Apple technical support contact informationand hours of operations are listed in the Quick Reference Guide.


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Hardware repair serviceOnly the AppleCare Protection Plan ensures that Apple-authorized

technicians will perform qualified repairs using genuine Apple parts.With this plan, parts and labor will be covered for three years fromyour Apple computers original purchase date. One or more of thefollowing service options may apply: carry-in service, direct mail-inservice, onsite service, and Do-It-Yourself parts (which allow you toservice your own product).

* From the computers purchase date.

** See the enclosedAppleCare Protection Plan Terms and Conditions forcomplete details.


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Try these simple steps before contacting Apple for help.If you experience difficulties with your Mac, try these troubleshootingsteps. If the issue persists, proceed to the next step. As a precaution, youshould back up your data before you perform any of these steps.

1. Check connections.Turn off the computer and ensure that all cables are securelyconnected to the computer. Turn the computer back on to see if the

issue is resolved.2. Disconnect peripheral devices.

Turn off the computer. Disconnect all peripheral devices except thedisplay, mouse, and keyboard. Turn on the computer. If the issue isresolved, try to isolate it to a particular peripheral device by turning

off the computer, reconnecting devices one at a time, and turning onthe computer after connecting each device.

Quick Reference Guide



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3. Refer to the troubleshooting section of the users guide for yourMac, the onscreen help, and the Apple Support website.From the desktop menu bar, open the Help menu and chooseMac Help. Mac 101, Discussions, and other technical resources areavailable 24 hours a day at www.apple.com/support/ in the U.S.or www.apple.com/ca/support/ in Canada.

4. Try these troubleshooting steps.

Check compatibility. Make sure that the third-party softwareapplications or third-party hardware you use are compatiblewith Mac OS X.

Consult the Mac OS X Support website. Apple maintains awealth of troubleshooting tips and useful technical resources

at www.apple.com/support/osfamily/ in the U.S. orwww.apple.com/ca/support/osfamily/ in Canada.


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5. Contact Apple for assistance.If these steps do not resolve the issue, please contact Apple forassistance. When you contact Apple, you will be asked to supply yourAppleCare Protection Plan agreement number or your Apple productserial number.

In the U.S. In Canada800-APL-CARE (800-275-2273) 800-263-3394

Seven days a week Seven days a week8:00 A.M.to 8:00 P.M.Central time* 9:00 A.M.to 9:00 P.M.Eastern time*

* Telephone numbers and hours of operation may vary andare subject to change. You can find the most up-to-date localand international contact information at

www.apple.com/support/contact/phone_contacts.html.


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AppleCare Protection Plan for iPod

AppleCare Protection Plan for Apple Display

AppleCare Protection Plan for Apple TV

Terms and Conditions

Your AppleCare Protection Plan (APP), AppleCare Protection Planfor iPod (APP for iPod), AppleCare Protection Plan for Apple Display(APP for Apple Display) or AppleCare Protection Plan for Apple TV(APP for Apple TV), (each referred to herein as the Plan) is governedby these Terms and Conditions and constitutes your contract with

the Apple entity described in section 7.l below (Apple). Subject tothese Terms and Conditions, your Plan (i) covers defects for the Apple-branded product(s) listed in your Plans Certificate or Proof of Coveragedocument (Plan Confirmation) and the accessories that are containedin the product(s) original packaging (Covered Equipment), and (ii)

provides you with access to telephone technical support and web-based support resources for the Covered Equipment. To obtain thePlan Confirmation you must register your Plans unique agreement orregistration number (Plan Agreement Number) as described in theinstructions included in the Plans packaging. Customers choosing the

Auto-Registration option, where available, will automatically receive


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their Plan Confirmation. The duration of the Plan (Coverage Period) isfor the period ending on the date specified in your Plan Confirmation.

The price of the Plan is listed on the Plans original sales receipt.

1. Repair Coveragea. Scope of Coverage. Your coverage for defects begins on the date

your Covered Equipments Apple hardware warranty expires andterminates at the end of the Coverage Period (Repair Coverage

Period). Apple will provide both parts and labor, but mayrequire you to replace certain readily installable parts yourself, asdescribed below. Apple may provide replacement product or partsthat are manufactured from parts that are new or equivalent tonew in both performance and reliability. The replacement product

or parts will be functionally equivalent to the replaced productsor parts and will assume the remaining coverage under the Plan.The products or parts that are replaced become Apples property.Apple strongly advises you to record as a back up, data andsoftware residing or recorded in the Covered Equipment, beforehaving the Covered Equipment available for repair or replacementservices. The scope of support provided to you will vary accordingto the Plan you purchased, as follows.

(i) Under APP, Apple covers the Covered Equipment and onecompatible Apple branded display if purchased at the sametime and registered with a covered Mac computer. An Apple-


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branded mouse and keyboard are also covered under APPif included with the Covered Equipment (or purchased witha Mac mini). An AirPort Extreme Card, an AirPort Expressor AirPort Extreme Base Station, Time Capsule, an Apple-branded DVI to ADC display adapter, Apple RAM modulesand MacBook Air SuperDrive are also covered under APPif used with the compatible Covered Equipment andoriginally purchased by you up to two years before your

Mac purchase or during the term of your APP. If during theRepair Coverage Period there is a defect in the materialsor workmanship of the Covered Equipment or the othercovered items described above, Apple will at its option,repair or replace the affected item.

(ii) Under APP for iPod, Apple will, at its option, repair or replacethe affected Covered Equipment, if (a) during the RepairCoverage Period there is a defect in the Covered Equipmentsmaterials or workmanship or, (b) during the Coverage Period,the capacity of the covered iPod battery to hold an electrical

charge has depleted fifty (50%) percent or more from itsoriginal specification after being fully charged and thecovered iPod is playing music with all settings reset.

(iii) Under APP for Apple Display or APP for Apple TV, Apple will, atits option, repair or replace the affected Covered Equipment,

if during the Repair Coverage Period there is a defect in the


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Covered Equipments materials or workmanship. An AirPortExtreme Card, an AirPort Express or AirPort Extreme BaseStation and Time Capsule are also covered under APP forApple TV if used with the Covered Equipment and originallypurchased by you up to two years before your Apple TV orduring the term of your APP for Apple TV coverage.

b. Limitations. The Plan does not cover:

(i) Installation, removal or disposal of the Covered Equipment,or installation, removal, repair, or maintenance of non-Covered Equipment (including accessories, attachments, orother devices such as external modems) or electrical serviceexternal to the Covered Equipment;

(ii) Damage to the Covered Equipment caused by accident,abuse, neglect, misuse (including faulty installation, repair,or maintenance by anyone other than Apple or an AppleAuthorized Service Provider), unauthorized modification,extreme environment (including extreme temperatureor humidity), extreme physical or electrical stress orinterference, fluctuation or surges of electrical power,lightning, static electricity, fire, acts of God or otherexternal causes;

(iii) Covered Equipment with a serial number that has beenaltered, defaced or removed;


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(iv) Problems caused by a device that is not the CoveredEquipment, including equipment that is not Apple-branded,whether or not purchased at the same time as the CoveredEquipment;

(v) Service necessary to comply with the regulations of anygovernment body or agency arising after the date ofthis Plan;

(vi) The provision of replacement equipment during the periodwhen the Covered Equipment is being repaired;

(vii) Covered Equipment that has been lost or stolen. This Planonly covers Covered Equipment that is returned to Apple inits entirety;

(viii) Cosmetic damage to the Covered Equipment including butnot limited to scratches, dents and broken plastic on ports;

(ix) Consumable parts, such as batteries, except in respect ofbattery coverage under APP for iPod or unless failure hasoccurred due to a defect in materials and workmanship;

(x) Preventative maintenance on the Covered Equipment;(xi) Defects caused by normal wear and tear or otherwise due to

normal aging of the product; or

(xii) Damage to, or loss of any software or data residing orrecorded in the Covered Equipment. When providing repair


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or replacement service, Apple will use reasonable effortsto reinstall the Covered Equipments original softwareconfiguration and subsequent update releases, but willnot provide any recovery or transfer of software or datacontained on the serviced unit not originally included in theCovered Equipment. DURING iPOD SERVICE THE CONTENTSOF YOUR iPOD WILL BE DELETED AND THE STORAGE MEDIAREFORMATTED. Your iPod or a replacement iPod will be

returned to you as your iPod was configured when originallypurchased, subject to applicable updates. Apple may installsystem software (iPod OS) updates as part of your servicethat will prevent the iPod from reverting to an earlier versionof the iPod OS. Third party applications installed on the iPod

may not be compatible or work with the iPod as a result ofthe iPod OS update. You will be responsible for reinstalling allother software programs, data and passwords. Recovery andreinstallation of software programs and user data are notcovered under this Plan.

c. Service Options. Apple may provide service through one or more ofthe following options:(i) Carry-in service is available for most Covered Equipment.

Return the Covered Equipment requiring service to an Apple-owned retail store or an Apple Authorized Service Provider

location offering carry-in service. Service will be performed


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at the location, or the store or service provider may send theCovered Equipment to an Apple repair service location to berepaired. Once you are notified that service is complete, youwill promptly retrieve the product.

(ii) Onsite service is available for many desktop computers ifthe location of the Covered Equipment is within 50 miles/80kilometers radius of an Apple authorized onsite serviceprovider located in the United States or Canada. Onsiteservice is not available for some parts. The service for partsthat cannot be repaired by onsite service may be repairedunder Do-It-Yourself Parts service as described below.Apple will dispatch a service technician to the location ofthe Covered Equipment. Service will be performed at the

location, or the service technician will transport the CoveredEquipment to an Apple Authorized Service Provider or Applerepair service location for repair. If the Covered Equipmentis repaired at an Apple Authorized Service Provider or Applerepair service location, Apple will arrange for transportation

of the Covered Equipment to your location following service.If the service technician is not granted access to the CoveredEquipment at the appointed time, any further onsite visitsmay be subject to an additional charge.


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(iii) Direct mail-in service is available for most CoveredEquipment. If Apple determines that your CoveredEquipment is eligible for mail-in service, Apple will send youprepaid way bills (and if you no longer have the originalpackaging, Apple may send you packaging material) and youwill ship the Covered Equipment to Apples repair servicelocation in accordance with its instructions. Once service iscomplete, the Apple repair service location will return the

Covered Equipment to you. Apple will pay for shipping toand from your location if all instructions are followed.

(iv) Do-It-Yourself Parts service is available for many CoveredEquipment parts, allowing you to service your ownproduct. If Do-It-Yourself Parts service is available in the

circumstances, the following process will apply.(A) Do-It-Yourself Parts service where Apple requires

return of the replaced part. Apple may require a creditcard authorization as security for the retail price ofthe replacement part and applicable shipping costs.

If you are unable to provide credit card authorization,Do-It-Yourself Parts service may not be available toyou and Apple will offer alternative arrangements forservice. Apple will ship a replacement part to you withinstallation instructions and any requirements for the


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return of the replaced part. If you follow the instructions,Apple will cancel the credit card authorization, so youwill not be charged for the part and shipping to andfrom your location. If you fail to return the replaced partas instructed or return a replaced part that is ineligiblefor service, Apple will charge the credit card for theauthorized amount.

(B) Do-It-Yourself Parts service where Apple does not requirereturn of the replaced part. Apple will ship you free ofcharge a replacement part accompanied by instructionson installation and any requirements for the disposal ofthe replaced part.

(C) Apple is not responsible for any labor costs you incurrelating to Do-It-Yourself Parts service. Should yourequire further assistance, contact Apple at the toll-freetelephone number listed below.

Apple reserves the right to change the method by which Applemay provide repair or replacement service to you, and yourCovered Equipments eligibility to receive a particular method ofservice, including but not limited to onsite service at any time.Service will be limited to the options available in the countrywhere service is requested. Service options, parts availabilityand response times may vary according to country. You may be


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responsible for shipping and handling charges if the CoveredEquipment cannot be serviced in the country it is in. If you seekservice in a country that is not the country of purchase, you willcomply with all applicable export laws and regulations and beresponsible for all custom duties, V.A.T. and other associatedtaxes and charges. For international service, Apple may repair orexchange defective products and parts with comparable productsand parts that comply with local standards.

d. Obtaining Repair or Replacement Service. To obtain service underthis Plan, access the Apple website (www.apple.com/support)or call the toll-free telephone number listed below. Telephonenumbers may vary according to your location. When accessingthe website, follow the instructions for requesting repair

service provided by Apple. If calling, an Apple technical supportrepresentative will answer, request your Plan Agreement Numberor Covered Equipment serial number, advise you and determinewhat service is necessary for the Covered Equipment. All service issubject to Apples prior approval. Location of service may vary due

to your location. Keep your Plan Confirmation document and theoriginal sales receipt for your Covered Equipment and your Plan.Proof of purchase may be required if there is any question as toyour products eligibility for Plan coverage.


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2. Technical Supporta. Telephone and Web Support. Your eligibility for technical support

begins on the date your Covered Equipments complimentarytechnical support expires or the date your Coverage Period begins,whichever is later, and terminates at the end of the Coverage Period(Technical Coverage Period). During the Technical Coverage PeriodApple will provide you with access to telephone technical supportand web-based technical support resources. Technical support

may include assistance with installation, launch, configuration,troubleshooting, and recovery (except for data recovery), includingstoring, retrieving, and managing files; interpreting system errormessages; and determining when hardware repairs are required.

The scope of technical support provided to you will vary according

to the Plan you purchased, as follows.(i) Under APP, Apple will provide technical support for the

Covered Equipment, Apples operating system software(Mac OS) and Apple-branded consumer applications pre-installed with the Covered Equipment (Consumer Software).

Apple will also provide technical support using the graphicaluser interface for server administration and networkmanagement issues on Apples operating system serversoftware (Mac OS Server) pre-installed on a Mac. Apple willprovide support for the then-current version of the Mac OS,

Mac OS Server and Consumer Software, and the prior Major


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Release. For purposes of this section, Major Release means asignificant version of software that is commercially releasedby Apple in a release number format such as 1.0 or 2.0 andwhich is not in beta or pre-release form.

(ii) Under APP for iPod, Apple will provide technical support forthe Covered Equipment, iPod OS and software applicationsthat are pre-installed with the Covered Equipment (bothreferred to as iPod Software) and connectivity issues

between the Covered Equipment and a supported computer,meaning a computer that meets the Covered Equipmentsconnectivity specifications and runs an operating system thatis supported by the Covered Equipment. Apple will providesupport for the then-current version of the iPod Software,

and the prior supported Major Release.(iii) Under APP for Apple Display, Apple will provide technical

support for the Covered Equipment and connectivity issuesbetween the Covered Equipment and a supported computer,meaning a computer that meets the Covered Equipments

connectivity specifications and runs an operating systemthat is supported by the Covered Equipment. Apple willprovide support for the then-current version of the operatingsystem that it provides connectivity assistance for under APPfor Apple Display, and the prior supported Major Release.


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(iv) Under APP for Apple TV, Apple will provide technical supportfor the Covered Equipment, software applications thatare pre-installed with the Covered Equipment (Apple TVSoftware) and connectivity issues between the CoveredEquipment, a supported computer and a supportedtelevision. Apple will provide support for the then-currentversion of the Apple TV Software and the prior supportedMajor Release. For purposes of this section, a supported

computer means a computer that meets the CoveredEquipments connectivity specifications and runs an operatingsystem that is supported by the Covered Equipment, anda supported television means a television that meets theCovered Equipments connectivity specifications.

b. Limitations. The Plan does not cover:(i) Your use of the Mac OS and Consumer Software as server-

based applications;

(ii) Issues that could be resolved by upgrading software to thethen current version;

(iii) Your use of or modification to the Covered Equipment, theMac OS, iPod Software, Apple TV Software or ConsumerSoftware in a manner for which the Covered Equipment orsoftware is not intended to be used or modified;


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(iv) Third-party products or their effects on or interactions withthe Covered Equipment, the Mac OS, Mac OS Server, iPodSoftware, Apple TV Software or Consumer Software;

(v) Your use of a computer or operating system under APP foriPod that is unrelated to iPod Software or connectivity issueswith the Covered Equipment;

(vi) Your use of a computer or operating system under APP forApple Display that is unrelated to connectivity issues withthe Covered Equipment;

(vii) Your use of a computer or operating system under APPfor Apple TV that is unrelated to Apple TV Software orconnectivity issues with the Covered Equipment;

(viii) Apple software other than the Mac OS, iPod Software,Apple TV Software or Consumer Software as covered underthe applicable Plan;

(ix) Mac OS software for servers, except when using the graphicaluser interface for server administration and network

management issues on Mac OS Server pre-installed on a Mac;(x) Mac OS software or any Apple-branded software designatedas beta, prerelease, or preview or similarly labeled software;

(xi) Third-party web browsers, email applications, and Internetservice provider software, or the Mac OS configurations

necessary for their use, or


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(xii) Damage to, or loss of any software or data residing orrecorded in the Covered Equipment.

c. Obtaining Technical Support. You may obtain technical supportby calling the toll-free telephone number listed below. The Appletechnical support representative will provide you technicalsupport. Apples hours of service are described below. Applereserves the right to change its hours of technical service andtelephone numbers at any time. Web-based support resources are

offered to you at the Apple website (www.apple.com/support).

3. Your ResponsibilitiesTo receive service or support under the Plan, you agree to complywith the following

a. Provide your Plan Agreement Number and serial number of theCovered Equipment;

b. Provide information about the symptoms and causes of theproblems with the Covered Equipment;

c. Respond to requests for information, including but not limited

to the Covered Equipment serial number, model, version of theoperating system and software installed, any peripherals devicesconnected or installed on the Covered Equipment, any errormessages displayed, actions taken before the Covered Equipmentexperienced the issue and steps taken to resolve the issue;


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d. Follow instructions Apple gives you, including but not limitedto refraining from sending Apple products and accessories thatare not subject to repair or replacement service and packing the

Covered Equipment in accordance with shipping instructions; ande. Update software to currently published releases prior to seeking

service.

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NOCIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNERFOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDINGBUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING,

OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TOMAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS,PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROMAPPLES OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENTPERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITSEMPLOYEES AND AGENTS LIABILITY TO YOU AND ANY SUBSEQUENTOWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THEORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOTWARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVEREDEQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA,AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA.


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FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OFCONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITSCONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND

REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO THEEXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAYBE LIMITED, APPLES LIABILITY IS LIMITED, AT ITS SOLE OPTION, TOREPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THESERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION

OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SOSOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

5. CancellationYou may cancel this Plan at any time for any reason. If you decide tocancel either call Apple at the telephone number below, or send orfax written notice with your Plan Agreement Number to AppleCareAdministration, P.O. Box 149125, Austin, TX 78714-9125, U.S. (fax number512-6748125). A copy of the Plans original proof of purchase mustaccompany your notice. Unless local law provides otherwise, if youcancel within thirty (30) days of your Plans purchase, or receipt of

these Terms and Conditions, whichever occurs later, you will receivea full refund less the value of any service provided under the Plan.If you cancel more than thirty (30) days after your receipt of thisPlan, you will receive a pro rata refund of the original purchase price,based on the percentage of unexpired Coverage Period, less (a) a


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cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%)of the pro-rata amount, whichever is less, and (b) the value of anyservice provided to you under the Plan. Unless applicable local law

provides otherwise, Apple may cancel this Plan if service parts for theCovered Equipment become unavailable, upon thirty (30) days priorwritten notice. If Apple cancels this Plan, you will receive a pro-ratarefund for the Plans unexpired term.

6. Transfer of PlanSubject to the restrictions set forth below, you may make a one-timepermanent transfer of all of your rights under the Plan to anotherparty, provided that: (a) the transfer must include the original Proofof Purchase, the Plans Certificate and all of the Plans packagingmaterial, including printed materials and these Terms and Conditions;(b) you notify Apple of the transfer by sending, faxing or emailingnotice of transfer to Apple Inc., ATTN: Agreement Administration,MS: 217AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number916-399-7337 or [email protected], respectively; and (c)the party receiving the Plan reads and agrees to accept the Terms

and Conditions of the Plan. When notifying Apple of the transfer ofthe Plan, you must provide the Plan Agreement Number, the serialnumbers of the Covered Equipment being transferred and the name,address, telephone number and email address of the new owner.


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7. General Termsa. Apple may subcontract or assign performance of its obligations to

third parties but shall not be relieved of its obligations to you in

doing so.b. Apple is not responsible for any failures or delays in performing

under the Plan that are due to events outside Apples reasonablecontrol.

c. You are not required to perform preventative maintenance on theCovered Equipment to receive service under the Plan.

d. This Plan is offered and valid only in the fifty states of the UnitedStates of America, the District of Columbia and Canada. This Plan isnot offered to persons who have not reached the age of majority.

This Plan is not available where prohibited by law.

e. In carrying out its obligations Apple may, at its discretion andsolely for the purposes of monitoring the quality of Applesresponse, record part or all of the calls between you and Apple.

f. You agree that any information or data disclosed to Apple under

this Plan is not confidential or proprietary to you. Furthermore,you agree that Apple may collect and process data on your behalfwhen it provides service. This may include transferring your datato affiliated companies or service providers located in countrieswhere data protection laws may be less comprehensive thanyour country of residence, including but not limited to Australia,


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Canada, countries of the European Union, India, Japan, thePeoples Republic of China and the U.S.

g. Apple has security measures, which should protect your dataagainst unauthorized access or disclosure as well as unlawfuldestruction. You will be responsible for the instructions you giveto Apple regarding the processing of data, and Apple will seek tocomply with those instructions as reasonably necessary for theperformance of the service and support obligations under the

Plan. If you do not agree with the above or if you have questionsregarding how your data may be impacted by being processed inthis way, contact Apple at the telephone numbers provided.

h.

i. The Terms and Conditions of this Plan prevail over any conflicting,additional, or other terms of any purchase order or otherdocument, and constitute your and Apples entire understandingwith respect to the Plan.

Apple will protect your information in accordance withApple Customer Privacy Policy available at URLwww.apple.com/legal/privacy. If you wish to have access tothe information that Apple holds concerning you or if you wantto make changes, access URL www.apple.com/contact/myinfoto update your personal contact preferences or you maycontact Apple at [email protected].


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j. Your rights under the Plan are in addition to any warranty rightsyou may be entitled to. You must purchase and register the Planwhile your Covered Equipment is within Apples One Year Limited

warranty. Apple is not obligated to renew this Plan. If Apple doesoffer a renewal, it will determine the price and terms.

k. There is no informal dispute settlement process available underthis Plan.

l. For Plans sold in the United States, Apple is AppleCare ServiceCompany, Inc.an Arizona corporation with its registered office atc/o CT Corporation System, 2394 East Camelback Road, Phoenix,Arizona 85016, doing business in the state of Texas as Apple CSC,Inc., and the obligations of such Plans are backed by the full faithand credit of the provider, AppleCare Service Company, Inc. For

Plans sold in Canada, Apple is Apple Canada Inc., 7495 BirchmountRoad, Markham, Ontario, L3R 5G2, Canada. Apple Canada Inc. is thelegal and financial obligor for Plans sold in Canada.

m. The Administrator for Plans sold in the United States is Apple Inc.(the Administrator), a California corporation with its registered

office at 1 Infinite Loop, Cupertino, California 95014. TheAdministrator is responsible for the collection and transfer toAppleCare Service Company, Inc. of the purchase price for thePlan and for the administration of claims under the Plan.


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n. Except where prohibited by law, the laws of the state of Californiagovern Plans purchased in the United States. Except whereprohibited by law, the laws of the province of Ontario govern

Plans purchased in Canada. If the law of any jurisdiction where thisPlan is purchased is inconsistent with these terms, including the

jurisdictions of Arizona, Florida, Georgia, Nevada, Oregon, Vermont,Washington, and Wyoming, the law of that jurisdiction will control.

o. Support services under this Plan may be available in English and

French only.p. There is no deductible payment due in respect of a claim made

under this Plan.

q. The Plan will not be cancelled due to pre-existing conditions in theCovered Equipment that are eligible for service under this Plan.

8. State VariationsThe following state variations will control if inconsistent with anyother provisions of this Plan:

Alabama, California, Hawaii, Maryland, Minnesota, Missouri, New

Mexico, New York, Nevada, South Carolina, Texas, Washington andWyoming ResidentsIf you cancel this Plan pursuant to Section 5 of these Terms andConditions, and we fail to refund the purchase price to you withinthirty (30) days for California, New York, Missouri and Washington


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residents, within forty-five (45) days for Alabama, Hawaii, Maryland,Minnesota, Nevada, South Carolina, Texas and Wyoming residents, andwithin sixty (60) days for New Mexico residents, we are required to

pay you a penalty of 10% per month for the unpaid amount due andowing to you. The right to cancel and receive this penalty paymentonly applies to the original owner of the Agreement and may not betransferred or assigned. The obligations of the provider under thisservice contract are backed by the full faith and credit of the provider,

AppleCare Service Company, Inc.

California ResidentsIf you cancel within thirty (30) days of your Plan receipt, you will receivea full refund less the value of any service provided under the Plan.

Colorado ResidentsNotice:This Plan is subject to the Colorado Consumer Protection Actor the Unfair Practices Act, Articles 1 and 2 of Title 6, CRS.

Connecticut ResidentsThe expiration date of the Plan will automatically be extended by

the period that the Covered Equipment is in Apples custody whilebeing serviced. Resolution of Disputes: Disputes may be resolvedby arbitration. Unresolved disputes or complaints may be mailed,with a copy of this Plan, to State of Connecticut, Insurance Dept.,P.O. Box 816, Hartford, CT 06142-0846, Attn: Consumer Affairs.


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Florida ResidentsThe laws of the State of Florida will govern this Plan and any disputesarising under it. The rate charged for the contract is not subject to

regulation by the Florida Office of Insurance Regulation.

Michigan ResidentsIf performance of the service contract is interrupted because of astrike or work stoppage at the companys place of business, theeffective period of the service contract shall be extended for theperiod of the strike or work stoppage.

Nevada ResidentsCancellations: No Plan that has been in effect for at least 70 days maybe canceled by the provider before the expiration of the agreed term

or one year after the effective date of the Plan, whichever occurs first,except on the following grounds:

a. Failure by the holder to pay an amount due;

b. Conviction of the holder of a crime which results in an increase inthe service required;

c. Discovery of fraud or material misrepresentation by the holder inobtaining the Plan, or in presenting a claim for service thereunder;

d. Discovery of an act or omission by the holder, or a violation bythe holder of any condition of the Plan, which occurred after the


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effective date of the Plan and which substantially and materiallyincreases the service required under the Plan;

e. A material change in the nature or extent of the required serviceor repair which occurs after the effective date of the Plan andwhich causes the required service or repair to be substantially andmaterially increased beyond that contemplated at the time thatthe Plan was issued or sold.

Grounds for cancellation; date cancellation effective. No cancellation

of a service contract may become effective until at least 15 daysafter the notice of cancellation is mailed to the holder.

Cancellation of contract; Refund of purchase price; cancellation fee.

(i) If Apple cancels this Plan, Apple shall refund to Nevadaconsumers the portion of the purchase price that isunearned. Apple may deduct any outstanding balance onyour account from the amount of the purchase price thatis unearned when calculating the amount of the refund. IfApple cancels a contract pursuant to NRS 690C.270, it maynot impose a cancellation fee.

(ii) Except as otherwise provided in this section, a Nevadaresident who is the original purchaser of this Plan, whosubmits to Apple a request in writing to cancel the Plan inaccordance with the terms of the Plan, shall receive a refundof the portion of the Plans purchase price that is unearned.

(iii) If h ll i f hi Pl A l


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(iii) If you request the cancellation of this Plan, Apple mayimpose the cancellation fee described in the Plan, but willnot deduct the value of any service provided.

(iv) When Apple calculates the amount of a refund pursuantto subsection (ii), it may deduct from the portion of thepurchase price that is unearned: (a) any outstanding balanceon the account; and (b) any cancellation fee imposedpursuant to this Plan.

AppleCare Service Company, Inc. backs this Plan for Nevada residentsby its full faith and credit.

New Hampshire ResidentsIn the event you do not receive satisfaction under this contract, you

may contact the New Hampshire insurance department, by mailat State Of New Hampshire Insurance Department, 21 South FruitStreet, Suite 14, Concord NH 03301, or by telephone, via ConsumerAssistance, at 800-852-3416.

New Mexico Residents

Cancellations: No Plan that has been in effect for at least 70 days maybe canceled by the provider before the expiration of the agreed termor one year after the effective date of the Plan, whichever occurs first,except on the following grounds:

a. Failure by the holder to pay an amount due;

b C i ti f th h ld f i hi h lt i i i


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b. Conviction of the holder of a crime which results in an increase inthe service required;

c. Discovery of fraud or material misrepresentation by the holder inobtaining the Plan, or in presenting a claim for service thereunder;

d. Discovery of an act or omission by the holder, or a violation bythe holder of any condition of the Plan, which occurred after theeffective date of the Plan and which substantially and materiallyincreases the service required under the Plan;

e. A material change in the nature or extent of the required serviceor repair which occurs after the effective date of the Plan andwhich causes the required service or repair to be substantially andmaterially increased beyond that contemplated at the time thatthe Plan was issued or sold.

North Carolina ResidentsThe purchase of this Plan is not required either to purchase or toobtain financing for computer equipment. Apple will not cancel thisplan EXCEPTfor failure to pay the purchase price for the Plan.

Oregon ResidentsIn the event you do not receive satisfaction under this contract, youmay contact the Oregon Department of Consumer and BusinessServices by mail at the Department of Consumer and BusinessServices, Oregon Insurance Division, 350 Winter Street NE, Salem, OR

97301; or by telephone via Consumer Advocacy, at 888-877-4894.

South Carolina Residents


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South Carolina ResidentsUnresolved complaints or Plan regulation questions may beaddressed to the South Carolina Department of Insurance, P.O. Box

100105, Columbia, South Carolina 29202-3105, Tel: 1-800-768-3467.

Tennessee ResidentsThis Plan shall be extended as follows: (1) the number of days theconsumer is deprived of the use of the product because the productis in repair; plus two (2) additional workdays.

Texas ResidentsThe provider may cancel this Plan with no prior notice for non-payment,misrepresentation or a substantial breach of a duty by the holder relatingto the Covered Equipment or its use. Unresolved complaints or Contract

regulation questions may be addressed to the TX Dept. of Licensing andRegulation, P.O. Box 12157, Austin, TX 78711, U.S.

Wisconsin ResidentsTHIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THEOFFICE OF THE COMMISSIONER OF INSURANCE.

If you cancel within thirty (30) days of your Plans purchase, or receiptof these Terms and Conditions, whichever occurs later, you will receivea full refund. If you cancel more than thirty (30) days after your receiptof the Plan, you will receive a pro-rata refund of the original purchaseprice, based on the percentage of unexpired Coverage Period, less a

cancellation fee of twenty five ($25 USD) dollars or ten percent (10%)


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cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%)of the pro-rata amount, whichever is less. No deduction shall be madefrom the refund for the cost of any service received. Apple will not

cancel this plan EXCEPTfor failure to pay the purchase price for theplan. If Apple cancels the Plan, you will receive a prorata refund forthe Plans unexpired term.

Wyoming ResidentsIf Apple cancels this Plan, Apple will mail to you written notice of thecancellation at your last known address contained in Apples recordsno less than ten (10) days prior to the effective cancellation date. Theprior written notice will contain the effective date of cancellation andthe reasons for cancellation. Apple is not obligated to provide priornotice if cancellation is due to nonpayment of the Plan, a material

misrepresentation by you to Apple, a substantial breach of yourduties under the Plan or a substantial breach of your duties relatingto the Covered Equipment or its use.

Disputes arising under this Plan may be settled in accordance withthe Wyoming Arbitration Act.

Toll-Free Numbers


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Toll-Free Numbers

In the U.S. In Canada800-APL-CARE (800-275-2273) 800-263-3394Seven days a week Seven days a week8:00 A.M.to 8:00 P.M.Central time* 9:00 A.M.to 9:00 P.M.Eastern time*

* Telephone numbers and hours of operation may vary and are subjectto change. You can find the most up-to-date local and international

contact information at www.apple.com/contact/phone_contacts.html.Toll-free numbers are not available in all countries.

APP NA v5.3



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Fiche dinformations

Tranquillit desprit avec AppleLe programme AppleCare Protection Plan prolonge la dure de lacouverture gratuite de votre Mac trois ans dassistance de haut

niveau*. Il inclut une assistance technique par tlphone assurepar des experts, un service de rparations dans le monde entier, larparation domicile des ordinateurs de bureau** et des ressourcessur le web.

Informations concernant la garantieSeuls les ordinateurs Mac bnficiant toujours de la garantie matrielleApple originale peuvent tre couverts par le programme AppleCareProtection Plan. Veillez conserver le certificat de confirmation et lesfactures originales du ou des produits Apple ainsi que du programmeAppleCare Protection Plan. Une preuve dachat peut vous tre

demande en cas de doute concernant le droit de votre produit trecouvert par le programme AppleCare Protection Plan.

Vous devez acqurir un programme AppleCare Protection Plan pourchaque Mac que vous souhaitez couvrir.

Ce programme AppleCare Protection Plan couvre les produits Apple


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Ce programme AppleCare Protection Plan couvre les produits Applerpertoris sur la partie avant de cet emballage (en haut gauche). Sivous constatez que le programme que vous avez acquis ne correspond

pas vos produits Apple, appelez Apple au numro figurant dans leGuide de rfrence rapide.

Les acheteurs dordinateurs Mac peuvent galement souscrire unegarantie pour moniteur Apple, condition que lordinateur et lemoniteur aient t achets en mme temps et quils soient couverts

par le mme programme de garantie.

Le programme couvre un clavier et une souris Apple conditionquils soient inclus avec lordinateur sous garantie (ou achets avecun Mac mini). Il couvre galement une borne daccs Airport Expressou AirPort Extreme, Time Capsule, une carte AirPort Extreme, lammoire vive Apple ainsi que le lecteur SuperDrive MacBookAir, le Magic Trackpad et le chargeur de batterie Apple qui vousappartiennent et que vous utilisez avec lordinateur couvert.

Si vous vendez lordinateur sous garantie avant expiration du

programme AppleCare Protection Plan, vous pouvez transfrer lagarantie associe au programme au nouveau propritaire**.

Options dassistance techniqueSi des problmes se prsentent lors de lutilisation de votre produitsous garantie, suivez les instructions du Guide de rfrence rapidepour

obtenir des astuces de dpannage. Si vous ne parvenez pas rsoudre


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obtenir des astuces de dpannage. Si vous ne parvenez pas rsoudrele problme, le personnel dassistance technique dApple peut vousaider en cas de dysfonctionnement de votre matriel Apple, du systme

dexploitation Mac OS et de nombreuses applications grand public demarque Apple. Vous trouverez la liste des informations de contact etdes horaires du service dassistance technique dApple dans le Guide derfrence rapide.

Service de rparation du matrielSeul le programme AppleCare Protection Plan garantit que destechniciens agrs Apple effectueront les rparations laide de picesApple originales. Dans le cadre de ce programme, la garantie piceset main-duvre est valable trois ans compter de la date dachatde votre ordinateur Apple. Une ou plusieurs des options de service

suivantes peuvent tre applicables : service aprs-vente en magasin,service denlvement domicile par transporteur, service de rparation domicile et pices installables par le client (vous permettant ainsi dedpanner vous-mme le produit).

* partir de la date dachat de lordinateur.** Pour de plus amples informations, consultez les Modalits du

programme AppleCare Protection Plan, ci-jointes.



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pp

Guide de rfrence rapideEssayez les oprations suivantes, faciles raliser, avant dappelerApple pour obtenir de laide.Si vous avez des problmes avec votre Mac, essayez les procdures de

dpannage ci-aprs. Si le problme persiste, passez ltape suivante.Par mesure de scurit, il est recommand de sauvegarder les donnesdu disque dur avant dappliquer ces procdures.

1. Vrifiez les connexions.teignez lordinateur et assurez-vous que tous les cbles y sontcorrectement connects. Rallumez lordinateur pour voir si cettevrification a permis de rsoudre le problme.

2. Dconnectez les priphriques.teignez lordinateur. Dconnectez tous les priphriques

lexception du moniteur, de la souris et du clavier. Rallumezlordinateur. Si le problme est rsolu, essayez de savoir quelpriphrique en est lorigine en teignant nouveau votreordinateur, puis en reconnectant les priphriques un par un et enrallumant votre ordinateur chaque fois.

3. Consultez la section consacre au dpannage dans le guide de


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p g glutilisateur de votre Mac, dans laide lcran et sur le site webdassistance Apple.

Dans la barre de menus du bureau, ouvrez le menu Aide et choisissezAide Mac. Le service Mac 101, les forums de discussion et dautresressources techniques sont disponibles 24 heures sur 24 ladressewww.apple.com/ca/fr/support.

4. Essayez les procdures de dpannage suivantes. Vrifiez la compatibilit. Assurez-vous que les logiciels ou le

matriel de tierce partie utiliss sont compatibles avec Mac OS X

Consultez le site web dassistance de Mac OS X. Apple offre unemultitude dastuces de dpannage et de ressources techniquesutiles ladresse www.apple.com/ca/fr/support/macosx.

5. Contacts dassistance Apple.Si ces procdures ne permettent pas de rsoudre le problme,veuillez contacter Apple pour obtenir une assistance. Lorsque vousappelez Apple, il vous est demand dindiquer votre numro de

contrat AppleCare Protection Plan ou le numro de srie de votreproduit Apple.

tats Unis Canada


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(800)-APL-CARE(800-275-2273) 800-263-33947 jours sur 7 7 jours sur 7

De 8H00 20H00 (Heure du centre)* De 9H00 21H00(Heure de lEst)

* Les numros de tlphone et les heures douverture au public peuventvarier et sont susceptibles dtre modifis. Vous trouverez la toutedernire liste des contacts nationaux et internationaux ladressewww.apple.com/support/contact/phone_contacts.html.

Programme AppleCare Protection Plan


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Programme AppleCare Protection Plan pour iPod

Programme AppleCare Protection Plan pour Apple Display

Programme AppleCare Protection Plan pour Apple TV

Modalits

Votre programme AppleCare Protection Plan (ci-aprs APP ),programme AppleCare Protection Plan pour iPod (ci-aprs APP pouriPod ), programme AppleCare Protection Plan pour Apple Display(ci-aprs APP pour Apple Display ) ou programme AppleCareProtection Plan pour Apple TV (ci-aprs APP pour Apple TV ) (chacun

tant dsign ci-aprs comme le Programme ) est rgi par lesprsentes modalits et ces modalits constituent votre contrat auprsde lentit Apple dcrite dans larticle 7.l ci-dessous (ci-aprs Apple ).Sujet aux prsentes modalits, votre Programme (i) couvre les vicesdu ou des produits de marque Apple numrs dans le Certificat ou

la Preuve de garantie de votre Programme (ci-aprs Confirmationdadhsion au Programme ) et les accessoires inclus dans lemballageoriginal du ou des produits (ci-aprs le Produit couvert ), et (ii)vous fournit une assistance tlphonique et laccs des ressourcesdaide Internet pour le Produit couvert. Pour obtenir la Confirmationdadhsion au Programme, vous devez enregistrer votre numro unique

de contrat ou dadhsion (ci-aprs Numro de contrat du Programme


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) tel que indiqu aux instructions incluses dans lemballage duProgramme. Les Clients qui ont choisi loption dadhsion automatique

(Auto-Registration), dans les cas o elle est offerte, recevrontautomatiquement une Confirmation dadhsion au Programme. Leterme de ce Programme (ci-aprs Priode de garantie ) est pour lapriode terminant la date indique la Confirmation dadhsion auProgramme. Le prix du Programme figure sur loriginal de la facture du

Programme.1. Garantie de rparation

a. Porte de la Garantie. Votre garantie couvrant les vices prendeffet la date dexpiration et de terminaison de votre garantiematrielle Apple pour le Produit couvert ( Priode de la garantie

de rparation ). Apple fournira les pices et la main-duvre,mais pourra vous demander de remplacer vous-mme certainespices faciles installer. Ce processus est dcrit ci-dessous. Leproduit de remplacement et les pices de rechange fournispar Apple peuvent tre fabriqus partir de pices neuves ou

quivalentes neuf du point de vue de rendement et fiabilit.Toute pice de rechange ou produit de remplacement seraquivalent du point de vue fonctionnel la pice ou au produitremplac, et demeurera couvert pour la Priode de garantierestant courir en vertu du Programme. Toute pice ou produit

remplac devient la proprit dApple. Apple vous recommandef d d d d d


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fortement denregistrer comme copie de sauvegarde des donneset logiciels qui rsident ou sont stocks dans le Produit couvert

avant dassurer la disponibilit du Produit couvert pour le servicede rparation ou de remplacement. La porte de soutien quivous sera fournie variera selon le Programme que vous achetezcomme suit.

(i) Pour lAPP, Apple couvre le Produit couvert et un cran de

marque Apple, condition quil ait t achet et enregistren mme temps quun ordinateur Mac couvert. Une souriset un clavier de marque Apple sont galement couverts, siceux-ci font partie du Produit couvert (ou sont achets avecun Mac mini). Une carte AirPort Extreme, des bornes daccs

AirPort Express ou AirPort Extreme et Time Capsule, une cartevido DVI/CAN de marque Apple ainsi que des modules demmoire vive MacBook Air SuperDrive de marque Applesont galement couverts sous lAPP sils sont utiliss avec leProduit couvert et sont achets lorigine par vous jusqu

deux (2) ans avant lachat de votre Mac ou pendant leterme de lAPP. Si, au cours de la Priode de la garantie derparation, le Produit couvert ou un autre item couvert telquindiqu ci-dessus, prsente des vices de matriau ou demain-duvre, Apple sengage, sa discrtion, rparer ou remplacer litem couvert dfectueux.

(ii) Pour lAPP pour iPod, Apple sengage, sa discrtion, l l P d i ff ( ) i


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rparer ou remplacer le Produit couvert affect (a) si aucours de la Priode de la garantie de rparation, le Produit

couvert prsente des vices de matriau ou de main-duvre,ou (b) si au cours de la Priode de la garantie,la capacit dela pile iPod couverte de maintenir une charge lectriquea diminu de cinquante pour cent (50%) ou plus de sescaractristiques originales aprs avoir t entirement

recharg et le matriel iPod couvert joue de la musiquequand toutes les options sont leur tat initial.

(iii) Pour lAPP pour Apple Display ou lAPP pour Apple TV, Applesengage, sa discrtion, rparer ou remplacer le Produitcouvert affect si au cours de la Priode de la garantie de

rparation, le Produit couvert prsente des vices de matriauou de main-duvre. Une carte AirPort Extreme, des bornesdaccs AirPort Express ou AirPort Extreme Base Station et

Time Capsule sont galement couverts par lAPP pour AppleTV sils sont utiliss avec le Produit couvert et sont achets

lorigine par vous jusqu deux (2) ans avant lachat de votreApple TV ou pendant le terme de votre APP pour Apple TV.

b. Exclusions. Ce Programme ne couvre pas:

(i) linstallation, lenlvement ou le dplacement du Produitcouvert; linstallation, lenlvement, le dplacement, la

rparation ou lentretien dun produit non couvert (y comprisl i i h i t di itif t l


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les accessoires, priphriques ou autres dispositifs tels queles modems externes); ou les services lectriques qui ne sont

pas inhrents au Produit couvert;(ii) les dommages au Produit couvert attribuables un accident,

un abus, une ngligence, une mauvaise utilisation(notamment linstallation, la rparation ou lentretieninappropris raliss par quelquun dautre quApple ou

quun prestataire de services agr Apple), la modificationnon autorise, un environnement inadapt (notamment unetemprature ou une humidit inadquates), des contraintesou des interfrences physiques ou lectriques inhabituelles,une variation ou surtension de lalimentation lectrique, la

foudre, llectricit statique, un incendie, un cas fortuit ouune autre cause trangre;

(iii) le Produit couvert dont le numro de srie a t modifi,dgrad ou supprim;

(iv) des problmes causs par un dispositif tranger au Produit

couvert, y compris le matriel qui nest pas de marque Apple,quil ait t ou non acquis au mme moment que le Produitcouvert;

(v) le service ncessaire pour assurer la conformit avecla rglementation dune agence ou dun organisme

gouvernemental, qui aurait t adopte aprs la date de ceProgramme;


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Programme;

(vi) la mise disposition dun produit de remplacement au cours

de la priode de rparation du Produit couvert;(vii) le Produit couvert qui aurait t perdu ou vol. Ce

Programme ne couvre que le Produit couvert qui estretourn Apple dans son intgralit;

(viii) les dommages esthtiques causs au Produit couvert

(notamment, les gratignures, le bossellement et le bris despices en plastique des ports);

(ix) les consommables comme les piles, sauf la pile iPod couvertesous lAPP pour iPod ou sauf si le dfaut est survenu enraison dun vice de matriau ou de main-duvre;

(x) lentretien prventif du Produit couvert;

(xi) les dfauts rsultant dusure normale ou autrement duvieillissement normal du produit; ou

(xii) les dommages affectant ou perte des logiciels ou donnes

qui rsident ou sont stocks dans le Produit couvert. Dansle cadre de la prestation de services de rparation ou deremplacement, Apple emploiera tous ses efforts raisonnablespour rinstaller la configuration originale du logiciel dumatriel couvert ainsi que les mises jour ultrieures, maisne fournira aucun service de reprise ou de transfert pour

des logiciels ou donnes contenus dans le produit remplacqui nauraient pas t installs lorigine sur le Produit


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qui n auraient pas t installs l origine sur le Produitcouvert. LES CONTENUS DE VOTRE iPOD SERONT PERDUS

ET LE SUPPORT DE STOCKAGE SERA REFORMAT DURANTLA PRESTATION DU SERVICE DiPOD. Votre iPod ou un iPodde rechange vous sera retourn selon la configuration quiexistait au moment de son achat, sous rserve des mises

jour applicables. Apple pourrait au titre du service, installer

des mises jour du logiciel de base ( iPod OS ) quiempcheront liPod de revenir une version prcdentede liPod OS. Les applications de tiers installes sur liPodpeuvent ne pas tre compatibles ni fonctionner la suitede la mise jour de liPod OS. Vous tes responsable de la

rinstallation des autres programmes logiciels, donneset mots de passe. La rcupration et la rinstallation desprogrammes logiciels et donnes de lutilisateur ne sont pascouvertes par le prsent Programme.

c. Options offertes pour le service de rparation ou de remplacement.

Apple pourra fournir la prestation des services en questionmoyennant lune ou plusieurs des mthodes suivantes:

(i) Service aprs-vente en magasin est offert pour la plupartdes composants du Produit couvert. Vous devez remettrele Produit couvert dfectueux un magasin de dtail

appartenant Apple ou un prestataire de services agrApple qui offre un service aprs-vente en magasin Les


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Apple qui offre un service aprs-vente en magasin. Lesservices de rparation ou de remplacement seront raliss

sur place ou dans un centre de rparation Apple auquelle magasin ou le prestataire de services aura fait parvenirle Produit couvert qui devrait tre rpar. Vous devezrcuprer le Produit promptement aprs avoir t avis de sarparation ou de son remplacement.

(ii) Le service sur place est offert pour de nombreux ordinateurspersonnels condition que le Produit couvert soit situ dansun rayon de 50 milles ou de 80 kilomtres dun prestataire deservice sur place agr situ aux tats-Unis dAmrique ouau Canada. Le service sur place nest pas offert pour certaines

pices. Les pices ne pouvant pas tre rpares par le servicesur place, peuvent tre rpares dans le cadre du service derparation par envoi de pices installer vous-mme dcritci-dessous. Apple enverra un technicien lendroit o setrouve le Produit couvert aux fins de la prestation du service

de rparation ou de remplacement. Soit le service sera ralissur place soit le technicien transportera le Produit couvert un prestataire de services agre Apple ou un centre derparation Apple pour fins de rparation. Si le Produit couvertest rpar chez un prestataire de services agre Apple ou un centre de rparation Apple, Apple fera le ncessaire pour

que le Produit couvert soit transport vos locaux la suitedu service Si le technicien nest pas donn accs au Produit


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du service. Si le technicien n est pas donn accs au ProduitCouvert lheure convenue, tout service sur place additionnel

pourrait tre assujetti aux frais de service supplmentaires.(iii) Le service de rparation par envoi du matriel en panne

par courrier est offert pour la plupart des Produits couverts.Lorsque Apple dcide que votre Produit couvert peut trerpar moyennant ce service, Apple vous enverra des lettres

de transport prpayes (et au cas o vous ne possderiezplus lemballage original, Apple peut vous faire parvenirun emballage) afin que vous expdiez le Produit couvert lun des centres de rparation Apple conformment sesinstructions. Lorsque la rparation est termine, le centre

de rparation Apple vous renvoie le Produit couvert. Applepaiera les frais dexpdition aller-retour partir de lendroito est situ le Produit couvert la condition que vousrespectiez toutes les instructions fournies par Apple.

(iv) Le service de rparation par envoi de pices installer

vous-mme est offert pour un grand nombre de pices duProduit couvert, afin que vous rpariez votre propre produit.Lorsque les circonstances permettent ce service, la procduresuivante sapplique.

(A) Le service de rparation par envoi de pices installervous-mme pour lequel Apple exige le retour des pices


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vous mme pour lequel Apple exige le retour des picesremplaces. Apple peut exiger une autorisation de dbit

du compte de votre carte de crdit comme garantiedu prix de dtail de la pice de rechange et des fraisdexpdition applicables. Si vous ntes pas en mesurede fournir une telle autorisation, le service de rparationpar envoi de pices installer vous-mme peut vous

tre refus, et Apple vous proposera dautres solutionspour la rparation. Apple vous expdiera une pice derechange avec des instructions sur son installation ettoute exigence relative au retour de la pice remplace.Si vous vous conformez aux instructions, Apple annulera

lautorisation de dbit du compte de votre carte decrdit, de sorte que votre compte ne sera pas dbitpour le prix de la pice et les frais de transport aller-retour partir de lendroit o le Produit couvert estsitu. Si vous omettez de retourner la pice remplacede la manire prescrite ou si vous retournez une picequi nest pas admissible au service, Apple facturerale compte de votre carte de crdit pour le montantautoris.

(B) Le service de rparation par envoi de pices installervous-mme pour lequel Apple nexige pas le retour des

pices remplaces. Apple vous enverra gratuitement unepice de rechange accompagne des instructions pour


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p g p g plinstallation et toute condition relative la disposition de

la pice remplace.(C) Apple nest pas responsable du cot de la main-duvre

reli au service de rparation par envoi de pices installer vous-mme. Si vous exigez une assistancesupplmentaire, veuillez communiquer avec Apple au

numro de tlphone sans frais indiqu ci-dessous.Apple se rserve le droit de modifier tout moment la mthodepar laquelle Apple peut vous fournir le service de rparationou de remplacement, et le droit de votre Produit couvert bnficier dune mthode particulire de service, notamment le

service sur place. Les mthodes de service seront limites auxmthodes disponibles dans le pays o le service est demand.Votre droit bnficier dune mthode particulire de service,la disponibilit des pices de rechange et le temps de rponsesont susceptibles de varier dun pays lautre. Vous pourrez tre

responsable des frais de transport et de manutention si le servicene peut pas tre fourni dans le pays o le Produit couvert setrouve. Si vous rclamez un service dans un pays qui nest pas lepays dachat, vous devrez vous conformer toutes les lois et tous les rglements applicables en matire dexportation, et vous

assumerez tous les droits de douane, TVA, et autre taxes et fraisconnexes. Pour le service international, Apple peut rparer ou


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, pp p pchanger des produits et des pices dfectueux par des produits

et pices comparables qui sont conformes aux normes locales.d. Obtention dun service de rparation. Pour obtenir un service de

rparation en vertu du prsent Programme, veuillez visiter le siteweb dApple (www.apple.com/support ou www.apple.com/ca/fr/support))ou composer le numro de tlphone sans frais indiqu

ci-dessous. Les numros de tlphone peuvent varier selonvotre localisation. Lorsque vous accderez au site web, suivez lesinstructions fournies par Apple. Si vous appelez le numro detlphone, un reprsentant du service dassistance techniquerpondra, demandera votre Numro de contrat du Programme

ou le numro de srie du Produit couvert, vous conseillera etdterminera quel service est requis pour le Produit couvert. Toutservice est sujet lapprobation pralable dApple. Lendroit deservice peut varier cause de votre localisation. Conservez votreConfirmation dadhsion au Programme ainsi que loriginal dela facture affrente au Produit couvert et votre adhsion auProgramme. Une preuve dachat peut vous tre demande encas de doute concernant la couverture de votre produit par leProgramme.

2. Assistance techniquea. Assistance technique par tlphone ou Internet.Votre admissibilit


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q p p

lassistance technique prend effet la date dexpiration de

lassistance technique gratuite ou la date de commencementde votre Priode de la garantie, selon la date la plus tardive,et termine la fin de la Priode de la garantie ( Priode dela garantie technique ). Au cours de la Priode de la garantietechnique, Apple vous fournit une assistance technique par

tlphone ainsi que des ressources Internet. Cette assistancepeut comprendre lassistance avec linstallation, le lancement,la configuration, le dpannage et la reprise ( lexclusion de lareprise de donnes), y compris le stockage, la rcupration et lagestion de fichiers; linterprtation de messages derreur systme;et la dtermination de lopportunit de rparer du matrielinformatique. La porte de lassistance technique qui vous serafournie variera selon le Programme achet comme suit.

(i) Pour lAPP, Apple fournira une assistance technique pour leProduit couvert, le systme dexploitation Apple (ci-aprs Mac OS ) et les applications grand public de marqueApple prinstalles avec le Produit couvert (ci-aprs les Logiciels grand public ). De plus, Apple fournira uneassistance technique pour les questions dadministrationde serveur ou de rseau par lentremise de linterfacedutilisateur graphique se trouvant sur le logiciel du systme

dexploitation de serveur Apple ( Mac OS Server ) pr-install sur un Mac. Apple fournira une assistance technique


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pour la dernire version disponible du Mac OS, du Mac OS

Server et des Logiciels grand public et pour la principaleversion prcdente. Pour les fins de cet article, principaleversion signifie une version importante du logicielcommercialise par Apple portant un numro de version deformat comme 1.0 ou 2.0 mais qui nest pas de version

bta ou prversion.(ii) Pour lAPP pour iPod, Apple fournira une assistance

technique pour le Produit couvert, pour liPod OS et leslogiciels pr-installs avec le Produit couvert (tous deux tantdsigns comme les Logiciels iPod ), et pour des questions

de connectivit entre le Produit couvert et un ordinateursoutenu c.--d. un ordinateur qui satisfait aux spcificationsde connectivit du Produit couvert et qui utilise un systmedexploitation soutenu par le Produit couvert. Apple fourniraune assistance technique pour la dernire version desLogiciels iPod et pour la version principale prcdentesoutenue.

(iii) Pour lAPP pour Apple Display, Apple fournira une assistancetechnique pour le Produit couvert et pour des questionsde connectivit entre le Produit couvert et lordinateur

soutenu, c.d. un ordinateur qui satisfait aux spcificationsde connectivit du Produit couvert et qui utilise un systme


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dexploitation soutenu par le Produit couvert. Apple fournira

une assistance technique pour la dernire version dusystme dexploitation pour lequel elle fournit dassistancede connectivit daprs lAPP pour Apple Display et pour laversion principale prcdente soutenue

(iv) Pour lAPP pour Apple TV, Apple fournira une assistance

technique pour le Produit couvert, les logiciels pr-installsavec le Produit couvert (ci-aprs Logiciels Apple TV )et pour des questions de connectivit entre le Produitcouvert, un ordinateur soutenu et un tlviseur soutenu.Apple fournira une assistance technique pour la dernire

version des Logiciels Apple TV et pour la version principaleprcdente soutenue. Pour les fins de cet article, un ordinateur soutenu dsigne un ordinateur qui satisfaitaux spcifications de connectivit du Produit couvert etqui utilise un systme dexploitation soutenu par le Produitcouvert, et un tlviseur soutenu dsigne un tlviseurqui satisfait aux spcifications de connectivit du Produitcouvert.

b. Exclusions. Le Programme ne couvre pas :

(i) votre utilisation du systme dexploitation Mac OS et de


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Logiciels grand public comme des applications serveur;

(ii) les problmes pouvant tre rsolus par une mise jour delogiciels avec la dernire version disponible;

(iii) votre utilisation ou modification du Produit couvert, dusystme dexploitation Mac OS, des Logiciels iPod, desLogiciels Apple TV ou des Logiciels grand public dune

manire pour laquelle le Produit couvert ou ces logicielsnont pas t conus ou pour laquelle la modification ntaitpas prvue;

(iv) les produits de tierces parties ou leurs effets sur ouinteractions avec le Produit couvert, le systme dexploitation

Mac OS, le Mac OS Server, les Logiciels iPod, les LogicielsApple TV ou les Logiciels grand public;

(v) votre utilisation dun ordinateur ou systme dexploitationsous lAPP pour iPod qui na aucun rapport avec les LogicielsiPod ou des questions de connectivit du Produit couvert;

(vi) votre utilisation dun ordinateur ou systme dexploitationsous lAPP pour Apple Display qui na aucun rapport avec desquestions de connectivit du Produit couvert;

(vii) votre utilisation dun ordinateur ou systme dexploitationsous lAPP pour Apple TV qui na aucun rapport avec les

Logiciels Apple TV ou des questions de connectivit duProduit couvert;


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(viii) les logiciels Apple autres que le systme dexploitation

Mac OS, le Mac OS Server, les Logiciels iPod et les Logicielsgrand public daprs la couverture prvue au Programmeapplicable;

(ix) le logiciel Mac OS pour serveur sauf lutilisation de linterfacedutilisateur graphique pr-install sur un Mac OS Server en

cas de questions sur ladministration de serveur ou de rseau;(x) le logiciel Mac OS ou tout autre logiciel de marque Apple de

version bta , prversion , version prliminaire ou dednomination semblable;

(xi) les navigateurs et applications de courrier lectronique

de tierces parties ainsi que les logiciels de fournisseurs deservices Internet, ou les configurations de Mac OS ncessaires leur utilisation; ou

(xii) des dommages ou perte des logiciels ou donnes quirsident ou sont stocks dans le Produit couvert.

c. Obtention dune assistance technique. Vous pouvez obtenir uneassistance technique en composant le numro de tlphone sansfrais indiqu ci-dessous. Le reprsentant du service dassistancetechnique dApple vous offrira dassistance technique. Les horairesde service Apple sont indiqus ci-dessous. Ces horaires peuvent

tre modifis de temps en temps. Apple se rserve le droit dechanger ces horaires de service et les numros de tlphone t t t D d i t li t ff t


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tout moment. Des ressources dassistance en ligne sont offertes

sur le site web dApple (www.apple.com/support ouwww.apple.com/ca/fr/support).

3. Vos obligationsAfin de recevoir la prestation de service prvue ou le soutien prvuau Programme, vous convenez de vous conformer aux exigences

suivantes :a. fournir votre Numro de contrat du Programme et le numro de

srie du Produit couvert;

b. fournir dinformation sur les symptmes et les causes desproblmes inhrents au Produit couvert;

c. rpondre aux demandes dinformation notamment, le numrode srie du Produit couvert, le modle, la version du systmedexploitation et des logiciels installs, tout priphrique connectau ou install sur le Produit couvert, tout message derreuraffich, les dmarches prises avant que le problme se produit sur

Produit couvert et les mesures prises pour rsoudre le problme;d. suivre les instructions que vous donne Apple, notamment ne pas

renvoyer Apple les produits et les accessoires pour lesquels le servicede rparation ou de remplacement nest pas offert et lemballage duProduit couvert conformment aux instructions sur son expdition; et

e. mettre jour des logiciels avec des versions actuellescommercialises avant de demander la prestation du service derparation ou de remplacement


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rparation ou de remplacement.

4. Limite de responsabilitDANS TOUTE LA MESURE PERMISE PAR LA LOI APPLICABLE, APPLE,SES EMPLOYS ET MANDATAIRES NE SAURAIENT EN AUCUN CASTRE TENUS RESPONSABLES ENVERS VOUS OU TOUT PROPRITAIREULTRIEUR, DES DOMMAGES INDIRECTS OU ACCESSOIRES RSULTANT

DES OBLIGATIONS QUI INCOMBENT APPLE EN VERTU DU PRSENTPROGRAMME, Y COMPRIS, ENTRE AUTRES, LES COTS AFFRENTS LA REPRISE, LA REPROGRAMMATION OU LA REPRODUCTION DE

TOUT PROGRAMME OU DE TOUTE DONNE, OU SON INCAPACIT PRSERVER LA CONFIDENTIALIT DES DONNES, OU LA PERTE

DAFFAIRES, DE PROFITS, DE PRODUITS OU DCONOMIES ANTICIPES.DANS TOUTE LA MESURE PERMISE PAR LA LOI APPLICABLE, LALIMITE DE RESPONSABILIT DAPPLE ET DE SES EMPLOYS ET DESON MANDATAIRE ENVERS VOUS ET TOUT PROPRITAIRE ULTRIEUR,DCOULANT DU PROGRAMME, NE SAURAIT EXCDER LA SOMME

ACQUITTE POUR BNFICIER DU PRSENT PROGRAMME. ENPARTICULIER, APPLE NE GARANTIT PAS QUELLE POURRA (i) RPAREROU REMPLACER LE PRODUIT COUVERT SANS RISQUER DE PERDRE OUDENDOMMAGER LES LOGICIELS OU LES DONNES, NI (ii) PRSERVERLA CONFIDENTIALIT DES DONNES.

POUR LES CONSOMMATEURS QUI BNFICIENT DUNE LOI OURGLEMENTATION SUR LA PROTECTION DES CONSOMMATEURS,LES AVANTAGES CONFRS PAR LE PRSENT PROGRAMME


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LES AVANTAGES CONFRS PAR LE PRSENT PROGRAMME

SAJOUTENT TOUS LES DROITS ET RECOURS PRVUS PAR CETTELOI ET CES RGLEMENTS. DANS LA MESURE O LA RESPONSABILITDCOULANT DE CETTE LOI OU RGLEMENTATION SERAIT LIMITE, LARESPONSABILIT DAPPLE EST LIMITE, SON ENTIRE DISCRTION,AU REMPLACEMENT OU LA RPARATION DU PRODUIT COUVERT

OU LA PRESTATION DE SERVICE. CERTAINS TATS ET CERTAINESPROVINCES NE PERMETTENT PAS LEXCLUSION OU LA LIMITATION DESDOMMAGES ACCESSOIRES AUQUEL CAS UNE PARTIE DES OU TOUTESLES LIMITATIONS CI-DESSUS PEUVENT NE PAS SAPPLIQUER.

5. Rsiliation

Vous pouvez rsilier le prsent Programme tout moment, pourtout motif. Le cas chant, veuillez contacter Apple en composantle numro de tlphone indiqu ci-dessous, ou en faisant parvenirou envoyant par tlcopieur, un avis crit indiquant votre Numrode contrat du Programme ladresse suivante : AppleCare

Administration, P.O. Box 149125, Austin, TX 787149125, U.S. (numro detlcopieur 512-674-8125). Une photocopie de votre preuve dachatdu Programme devrait accompagner votre avis. Sous rserve desdispositions de la loi locale, au cas o la rsiliation serait effectuedans les trente (30) jours de la date de votre adhsion au Programme,

ou de celle de la rception des prsentes modalits, selon la date laplus tardive, vous recevrez un remboursement complet, dductionfaite de la valeur de tout service fourni dans le cadre du prsent


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faite de la valeur de tout service fourni dans le cadre du prsent

Programme. Au cas o la rsiliation serait effectue plus de trente(30) jours partir de la rception du prsent Programme, vousrecevrez un remboursement au prorata du prix dachat original duprsent Programme, calcul en fonction du pourcentage de la durede la Priode de la garantie restant, dduction faite (a) de frais de

rsiliation de vingt-cinq dollars (25 $ US) ou de dix pourcent (10 %)du montant au prorata, selon le montant le moins lev des deux, et(b) de la valeur de tout service qui vous a t fourni dans le cadre dece Programme. Sous rserves des dispositions de la loi locale, Applepeut rsilier le prsent Programme si les pices de rechange pourle Produit couvert ne sont plus disponibles moyennant un avis critde trente (30) jours. Si Apple rsilie ce Programme, vous recevrezun remboursement au prorata de la dure du Programme restant courir.

6. Cession du Programme

Sujet aux limitations ci-dessous, vous ne pouvez faire quune seulecession permanente de tous vous droits en vertu du Programme une autre partie et ceci condition que : (a) la preuve dachatoriginale, le Certificat du Programme y compris les documentsimprims et ces modalits, fassent partie de la cession; (b) vous

avisiez Apple en faisant parvenir ou envoyant par tlcopieurou courriel, un avis de transfert Apple Inc., ATT: AgreementAdministration MS: 217AC 2511 Laguna Blvd Elk Grove CA 95758 U S


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Administration, MS: 217AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S.,

numro de tlcopieur 916-399-7337, ou [email protected],respectivement; (c) la partie qui reoit le Programme lise et conviennedaccepter les modalits du Programme. Quand vous avisez Apple dela cession du Programme, vous devez fournir votre Numro de contratdu Programme, les numros de srie du Produit couvert faisant

lobjet de la cession, une preuve dachat du Programme, ainsi que lenom, ladresse, le numro de tlphone et ladresse lectronique dunouveau propritaire.

7. Dispositions gnralesa. Apple peut sous-traiter ou confier lexcution de ses obligations

des tierces parties sans tre pour autant dcharge de sesobligations votre gard.

b. Apple nest pas responsable des manquements ou retardsdans lexcution de ses obligations conformment au prsentProgramme qui seraient attribuables des vnements quelle ne

peut raisonnablement matriser.c. Vous ntes pas tenu de raliser un entretien prventif du Produit

couvert afin de recevoir la prestation des services prvus par leprsent Programme.

d. Le prsent Programme est offert et valable uniquement dans lescinquante tats des tats-Unis dAmrique, le District of Columbiaet au Canada Le prsent Programme nest offert aucune


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et au Canada. Le prsent Programme n est offert aucune

personne qui na pas atteint sa majorit. Le prsent Programmenest pas offert dans les juridictions dans lesquelles il serait interditpar la loi.

e. En excutant ses obligations, Apple peut, son entire discrtionet uniquement des fins danalyse de la qualit de son service

la clientle, enregistrer tout ou partie des communicationstlphoniques entre vous et Apple.

f. Vous convenez que toute information donne ou divulgue Apple dans le cadre de ce Programme nest ni confidentielle nipropritaire. En outre, vous acceptez quApple collecte et traite

des donnes en votre nom au moment de la prestation deservice. Ainsi, Apple peut tre amene transmettre des donnesvous appartenant des socits affilies ou des fournisseursde service situs dans des pays o les lois sur la protection desdonnes offrent une protection moins tendue que dans votrepays de rsidence, notamment en Australie, au Canada, danslUnion europenne, en Inde, au Japon, en Rpublique populairede Chine ou aux Etats-Unis dAmrique.

g. Apple dispose de dispositifs de scurit protgeant contre laccsou la divulgation non autoris et la destruction illgale. Vous

assumez la responsabilit des instructions que vous transmettez Apple concernant le traitement des donnes et Applesefforcera de les respecter dans la mesure du raisonnable aux


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s efforcera de les respecter dans la mesure du raisonnable aux

fins dexcution du service de rparation et des obligations desoutien prvus par le prsent Programme. Si vous ne consentezpas ce qui vient dtre nonc ou si vous avez des questions surles consquences dun tel traitement de vos donnes, veuillez enaviser Apple en tlphonant aux numros indiqus.

h. Apple protgera vos renseignements personnels conformment la politique sur la vie prive des clients dApple (AppleCustomer Privacy Policy) affiche ladresse URL suivante :www.apple.com/legal/privacy ou www.apple.com/ca/fr/legal/privacy. Si vous souhaitez accder linformation vousconcernant dtenue par Apple, ou si vous voulez la modifier,veuillez accder ladresse URL suivante : www.apple.com/contact/myinfo afin de mettre jour vos coordonnespersonnelles, ou communiquer avec Apple ladresselectronique suivante : [email protected].

i. Les modalits du prsent Programme prvalent sur toute modalitcontraire, supplmentaire ou autre de tout bon de commande ouautre document, et constituent lintgralit de laccord entre vouset Apple en ce qui concerne le Programme.

j. Vos droits en vertu du Programme sajoutent tout droit degarantie dont vous bnficiez. Vous devez acheter et inscrire leProgramme pendant la priode de la garantie limite un an Apple


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g p p g pp

pour le Produit couvert. Apple nest pas tenue de renouveler leprsent Programme. Si Apple dcide de renouveler le Programme,elle en dterminera le prix et les modalits.

k. Aucun mcanisme informel de rsolution des diffrends nestprvu par le prsent Programme.

l. Pour les Programmes vendus aux tats-Unis dAmrique, Apple est AppleCare Service Company, Inc., une socit incorporeen vertu des lois de lArizona ayant son bureau enregistr a/sCT Corporation System, 2394, East Camelback Road, Phoenix,Arizona 85016, faisant affaires dans ltat du Texas comme Apple

CSC, Inc. Les obligations dcoulant dudits Programmes sontgaranties de pleine foi par AppleCare Service Company, Inc. Pourles Programmes vendus au Canada, Apple est Apple CanadaInc., 7495, Birchmount Road, Markham (Ontario) L3R 5G2 Canada.Apple Canada Inc. est le dbiteur sur les plans juridique etfinancier pour les Programmes vendus au Canada.

m. Le gestionnaire des Programmes vendus aux tats-UnisdAmrique est Apple, Inc. (le Gestionnaire ), une socitincorpore en vertu des lois de la Californie ayant son bureauenregistr 1 Infinite Loop, Cupertino, California 95014. Le

Gestionnaire est responsable du recouvrement et transfert AppleCare Service Company, Inc. du prix dachat du Programme etde la gestion des rclamations dans le cadre du Programme.


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g g

n. Les lois de ltat de la Californie rgissent les Programmessouscrits aux tats-Unis dAmrique, sauf dans les juridictionsdans lesquelles il serait interdit par la loi. Les lois de la province delOntario rgissent les Programmes souscrits au Canada, sauf dansles juridictions dans lesquelles il serait interdit par la loi. Si les lois

dune juridiction dans laquelle le prsent Programme est souscritsont incompatibles avec les prsentes modalits, y compriscelui des juridictions de lArizona, de la Floride, de la Gorgie, duNevada, de lOregon, du Vermont, de Washington ou du Wyoming,les lois de cette juridiction prvaudront.

o. Les services dassistance prvus par le prsent Programmepourraient tre disponibles uniquement en anglais et franais.

p. En cas de rclamation en vertu du prsent Programme, aucunpaiement de franchise nest exigible.

q. Le Programme ne sera pas rsili cause de conditions

prexistantes dans le Produit couvert qui est admissible laprestation de service du Programme.

8. Variantes en fonction des tats.Les variantes en fonction des tats prvaudront en cas dincohrenceavec lune quelconque des dispositions du prsent Programme :

Rsidents dAlabama, de la Californie, de Hawa, du Maryland,du Minnesota, du Missouri, du Nouveau-Mexique, de New York,du Nevada, de la Caroline du Sud, du Texas, de Washington et du


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WyomingSi vous rsiliez ce contrat conformment larticle 5 des prsentesmodalits, et que nous faisons dfaut de vous rembourser le prixdachat dans les trente (30) jours pour les rsidents de la Californie, deNew York, du Missouri et de Washington et quarante-cinq (45) jourspour les rsidents dAlabama, de Hawa,

Documents

APP explanation