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Virginia Transit Association 2016 Transit Conference and Bus Expo May 24-25, 2016 in Fredricksburg Presentation & Roundtable Discussion “Technology, TDM, and the Integrated Customer ExperiencePaul Mackie, communications director, Mobility Lab

“Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox

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Page 1: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox

Virginia Transit Association

2016 Transit Conference and Bus Expo

May 24-25, 2016 in Fredricksburg

Presentation & Roundtable Discussion

“Technology, TDM, and the Integrated

Customer Experience”

Paul Mackie, communications director, Mobility Lab

Page 2: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox
Page 3: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox

What are your ideas?

Cities weren’t prepared

Page 4: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox

“Only 3 percent of transit plans

are even taking into account the

impact of ride-hailing companies

like Uber and Lyft even though

they already operate in 60 of the

68 largest markets in the U.S.

That’s according to a content

analysis of transportation

planning documents from the

country’s 50 most populous

cities.”

Page 5: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox
Page 6: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox

But we’re catching up

Page 7: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox
Page 8: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox

People are demanding lots

Page 9: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox

1. Get active with apps

Page 10: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox

2. Tell stories

Page 11: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox

3. Open data/mobile tickets

Page 12: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox

“People talk about demand

for batteries for electric

cars, but about 60% of all

battery production in China

goes into e-bikes,” said Rob

Cotter of Organic Transit in

Durham, N.C.

4. Last-mile options

Page 13: “Technology, TDM, and the Integrated Customer Experience · Presentation & Roundtable Discussion “Technology, TDM, and the Integrated ... Citymapper 'moovit Mapping MAPZEN MapBox

Santa Clara Valley Transportation Authority’s VTA FLEX pilot

5. Flexible pilot projects

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6. Info in new places

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What are your ideas?

Paul Mackie

Mobility Lab

paul.mackie@

mobilitylab.org