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Annual results 2011
Investor presentation
2
Contents
Page
1. Highlights and key figures 4
Highlights 2011 5-6
Highlights Q4 2011 7
Key figures 8
Tryg Group 9
2. Segment Performance 14-16Private Nordic 17
Commercial Nordic 18
Corporate Nordic 19
3. Claims 20Claims ratio 21
Weather claims 22-23
Provisions and discounting 24-25
4. Expenses 26-27
5. Investments and capitalisation 28Investments 29-30
Capitalisation 31
Dividend 32
6. For new investors 33
7. Appendix 41
3
Disclaimer
Certain statements in this presentation are based on the beliefs of our management as well as assumptions made by
and information currently available to the management. Forward-looking statements (other than statements of
historical fact) regarding our future results of operations, financial condition, cash flows, business strategy, plans and
future objectives can generally be identified by terminology such as “targets”, “believes”, “expects”, “aims”, “intends”,
“plans”, “seeks”, “will”, “may”, ”anticipates”, “continues” or similar expressions.
A number of different factors may cause the actual performance to deviate significantly from the forward-looking
statements in this presentation including but not limited to general economic developments, changes in the
competitive environment, developments in the financial markets, extraordinary events such as natural disasters or
terrorist attacks, changes in legislation or case law and reinsurance.
We urge you to read our annual report available on tryg.com for a discussion of some of the factors that could affect
our future performance and the industry in which we operate.
Should one or more of these risks or uncertainties materialise or should any underlying assumptions prove to be
incorrect, our actual financial condition or results of operations could materially differ from that described herein as
anticipated, believed, estimated or expected.
We are not under any duty to update any of the forward-looking statements or to conform such statements to actual
results, except as may be required by law.
44
Highlights and key figures
5
Highlights 2011
• Strong improvement in net result from DKK 593m to DKK 1,140m in 2011.
• Technical result improved from DKK 375m to DKK 1,534m.
• Satisfactory investment result in challenging market.
• Strategic review of Finnish operations.
Financial KPI’s
Combined ratio
98.8
93.5
2010 2011
Return on Equity
6.6
13.1
2010 2011
Net result (DKKm)
593
1,140
2010 2011
Investment return (DKKm)
570
66
2010 2011
6
Highlights 2011
• Improved technical result driven by:
• Price increases and claims initiatives
• DKK 416m lower net impact from weather
claims
• Gross earned premium grew 3.7% (5.6% in
DKK).
• Lower interest level called for further
strengthening of pension obligation in Norway
of approx. DKK 400m before tax.
• Suggested cash dividend of DKK 400m and no
share buy back.
Financial KPI’s
Technical result (DKKm)
375
1,534
2010 2011
Premium growth
4.5
3.7
2010 2011
7
Facts
• Net result DKK 344m compared to DKK 369m in Q4
2010.
• Technical result DKK 271m compared to DKK 261m Q4
2010.
Q4 - a mixed picture
• Positives
• Strong result in Private
• Commercial combined ratio at 94.2
• Strong investment result
• Negatives
• Windstorms Berit and Dagmar in Norway –
total windstorm loss of DKK184m
• High level of large claims – total DKK 306m
• Premium growth of 1.0% (-0.5% in local
currency)
Highlights Q4 2011
Combined ratio
95.5 95.5
Q4 2010 Q4 2011
Technical result (DKKm)
261 271
Q4 2010 Q4 2011
Financial KPI’s
8
Key figures 2011
DKKm Q4 2010 Q4 2011 2010 2011
Gross premiums earned 5,049 5,100 19,475 20,572
Technical result 261 271 375 1,534
Return on investments after technical interest 266 163 570 66
Profit/loss before tax 512 447 941 1,569
Profit/loss for the period 369 344 593 1,140
Gross claims ratio 77.2 79.0 80.2 79.2
Business ceded as % of gross premiums 1.1 -0.9 1.6 -2.5
Claims ratio, net of ceded business 78.3 78.1 81.8 76.7
Gross expense ratio 17.2 17.4 17.0 16.8
Combined ratio 95.5 95.5 98.8 93.5
Combined ratio before run-off 101.2 102.0 103.0 98.1
9
Tryg Group
4,000
4,500
5,000
5,500
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
15
16
17
18
19
20
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
60
6570
75
8085
90
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
85
90
95
100
105
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
2012
2013
Gross premium, DKKm Combined ratio (excl. winter Q1 2010)
Gross claims ratio (excl. winter Q1 2010) Expense ratio
90
10
Strategic review Finland
• Profitability in Tryg’s Finnish business has improved but is not yet at a satisfactory level.
• On this basis, Tryg has decided to undertake a strategic review of the Finnish operation.
• Review will look at all options for the Finnish business.
• Review will be finalised within 12 months.
40
60
80
100
120
140
160
180
Q1-20
07
Q1-20
08
Q1-20
09
Q1-20
10
Q1-20
11
DKKm
80
90
100
110
120
130
140
150
%
Gross Premium Combined ratio
11
Premium hikes and combined ratio
Combined ratio
80
85
90
95
100
105
110
2000
2001
2002
2003
2004
2004
*
2005
2006
2007
2008
2009
2010
2011
2012
2013
• 2002-2004 premium increases of DKK 2.1bn implemented. Reduced combined ratio from 107 to 94 (DK GAAP)
• 2011-2012 premium increases will improve combined ratio going forward
*IFRS from 2004. Previous years are Danish GAAP
Data before 2009 is not corrected for the sale of Marine Hull business
Premium hikes
Premium hikes
Smalleradjustments
Annual impact from price increases
2011
DKK ~1.0bn
2012
DKK ~1.0bn
Mid-term target
12
Development in average premiums
80
90
100
110
120
2005 2006 2007 2008 2009 2010 2011
90
100
110
120
130
140
150
2005 2006 2007 2008 2009 2010 2011
Development average premium Motor insurance during 2011:
-0.4%
6.3%
Development average premium House insurance during 2011:
Increase past 12 months:
10.4%
6.4%
House insurance – average premium (index 2005 = 100)
Motor insurance – average premium (index 2005 = 100)
13
Outlook
Mid-term
• Mid-term target is return on equity of 20% after tax.
• This implies a combined ratio at the level of 90% including potential run-off and at current interest rate level which is unchanged relative to end of 2010.
• Effect of price initiatives main driver for reaching target.
• Expected large claims level increased from DKK 400-450m to DKK 500-600m due to large claims level in 2010 and 2011.
• Expected storm and cloudburst level increased from DKK 300-350m to DKK 350- 450m based on especially cloudburst level 2011.
• Although interest rates are at a very low level, Tryg maintains mid-term targets.
0%
10%
20%
30%
40%
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
Mid-term target
ROE after tax
Annual impact from price increases
2011
DKK ~1.0bn
2012
DKK ~1.0bn
14
Segment performance
15
Segment performance
96.493.092.8
70
80
90
100
2009 2010 2011
101.1
112.0
98.1
80
90
100
110
2009 2010 2011
Private Nordic - CR Commercial Nordic - CR Corporate Nordic - CR
• Combined ratio 93.0 compared to 96.4.
• Effect of profitability initiatives.
• 6.8% premium growth in local currency.
• Customer retention:
• DK 90.5 vs 89.5 in Q4 2010,
• Norway 86.1, unchanged
• Customer average premium up 6% in Denmark and 3% in Norway.
• Combined ratio improved by 13.9 percentage points.
• Effect of profitability initiatives and net effect of weather claims.
• 0.2% premium growth.
• Customer retention impacted as expected.
• Tough macro and market conditions.
• Combined ratio helped by high run-off level.
• Combined ratio of 102.6 before run- off.
• 0.8% premium growth due to price initiatives and market conditions.
• High level of large claims in Q4 DKK 306m vs. DKK 215m in 2010.
• Renewals 1 January 2012 as expected.
• Still tough market conditions in all countries.
90.792.683.7
50
65
80
95
110
2009 2010 2011
16
Premiums and technical result 2010/2011
Gross earned premiums, DKKm
10,181 11,097
4,183
5,1245,275
4,237
0
4,000
8,000
12,000
16,000
20,000
2010 2011
Private Nordic Commercial Nordic Corporate Nordic
Technical result, DKKm
446886
403
531
-474
117
-500
0
500
1,000
1,500
2,000
2010 2011
Private Nordic Corporate Nordic Commercial Nordic
• Top line grew 3.7% in local currency (5.6% in DKK).
• Positive impact from price increases. Private up 6.8% in local currency (9.0% in DKK).
• Technical result grew from DKK 375m to DKK 1,534m and was positively impacted by price increases and lower level of weather claims.
• Net impact from weather claims of DKK 554m in 2011 against DKK 970m in 2010.
17
• Profitability in Private on the right track.
• Price increases impacting the portfolio and has impacted retention rates as expected.
• Good growth of 6.8% in local currency driven by price increases.
• Focus area in 2012 to optimise sales channels and improve time to market.
Private Nordic
82
84
86
88
90
92
94
Q4 05 Q4 06 Q4 07 Q4 08 Q4 09 Q4 10 Q4 11
Private - retention rate
85
90
95
100
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
Combined ratio (excl. winter Q1 2010)
18
Commercial Nordic
84
85
86
87
88
89
90
Q1 08 Q3 08 Q1 09 Q3 09 Q1 10 Q3 10 Q1 11 Q3 11
Commercial - retention rate
80
90
100
110
120
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
Combined ratio (excl. winter Q1 2010)• Profitability in Tryg’s Commercial business improved due to profitability initiatives.
• Drop in retention rate for Commercial, especially in Denmark.
• Going forward continued effect of
• implementation of profitability initiatives
• macro environment
19
Corporate Nordic
70
80
90
100
110
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
Combined ratio (excl. winter Q1 2010)• Low combined ratios in Corporate.
• However, profitability supported by high level of run-off gains.
• Price increases on property especially in Norway.
• Focus on pricing of risk of large claims.
• Combination of pruning and rate increases.
0
5
10
15
20
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
Run-off effect on combined ratio
0
5
10
15
20
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
Large claims effect on combined ratio
Claims
21
80.5
74.1
65
70
75
80
85
90
Q1 08 Q2 08 Q3 08 Q4 08 Q1 09 Q2 09 Q3 09 Q4 09 Q1 10 Q2 10 Q3 10 Q4 10 Q1 11 Q2 11 Q3 11 Q4 11
Underlying claims ratio Group
Claims ratio is adjusted for items that fluctuate and distort quarterly results • weather claims, incl. extraordinary winter in Q1 and Q4 as reported in annual report 2010• large claims• run-off • discounting of claims reserves
22
Weather claims - a focus area
2011
New reinsurance
feature
2012Feb July Aug Nov DecJune
Denmark cloudbursts
Storm ”Dagmar”
Copenhagen cloudburst
Storm Berit
Norway floods
Denmark storm
23
290 142
1,589
192
828878
0
400
800
1,200
1,600
Aver. 2006-09 2010(Gross) 2010(Net) 2011(Gross) 2011(Net)
1,168
970
554
523279 398
0
200
400
600
800
1,000
Average 2006-09 Q1-Q4 2010 Q1-Q4 2011
813 858
Large and weather claims
• Large claims gross amounted to DKK 858m in 2011 against DKK 813m in 2010.
• Large claims net amounted to DKK 546m in 2011 against DKK 709m in 2010.
• Heavy rain in Copenhagen on 2 July and storms in Norway in Q4 resulted in gross claims of DKK 1.6bn. Net impact of DKK 315m.
Large claims, gross DKKm
Expected full year level 2012
Weather claims, DKKm
Expected full year level 2012 winter and storm/cloudburst gross
Winter claims
Storm/cloudburst
24
Provisions and run-off
944824
683800792
0
400
800
1,200
2007 2008 2009 Q1-Q42010
Q1-Q42011
Insurance provision, DKKm
4.2% 4.1%3.6%
3.9% 4.0%
2007 2008 2009 2010 2011
21,104 19,715 22,430 24,883 26,941
5,403 5,1006,208
6,8196,932
2007 2008 2009 2010 2011
Claims provisions Premium provisions
Run-off net, DKKm
Relative run-off
Q2
Q1
Q2
Q3Q3
• Run-off in Q4 2011 of DKK 331m vs. DKK 286m in Q4 2010
Q4Q4
Q1
25
2.0
3.0
4.0
5.0
6.0
%
Discount rates
• Interest rates decreased again during 2011 after renewed concern about debt problems in southern Europe.
• Discounting effect lower in Q4 2011 relative to same quarter 2010.
• 1% increase in interest level will:
- Increase pre-tax profit by around DKK 300m.
- Improve combined ratio by approx. 1 percentage point.
- Lower Norwegian pension obligation affecting the capital base by around DKK 300m.
2007 2008 2009 2010 2011
26
Expenses
27
Expenses
• Expense ratio for 2011 at 16.8 against 17.0 in 2010.
• Continued focus on cost reductions.
• 1% less full time employees in DK/NO.17.0
16.817.1
17.2
2008 2009 2010 2011
Expense ratio
3,680 3,6463,691
3,806
672611619
259
2008 2009 2010 2011
Denmark & Norway Sweden & Finland
Number of employees
28
Investments and capitalisation
29
Investment result Q4 and 2011
Return Q4 2011
32.2 mia. DKK
Free investment
Result DKK 236mReturn 2.4%
Assets
33.2bn
9.8bn
Gross investment return(DKKm)
Bonds 432
Equities 103
Real Estate 68
Total 603
Match
Mismatch Q4 -6 DKKm
Return 2011
Free investment
Result DKK 304mReturn 3.4%
Gross investment return(DKKm)
Bonds 1,858
Equities -87
Real Estate 239
Total 2,010
Match
Mismatch 2011 94 DKKm
30
Assets allocation
Total assets
17
55
91 5
13
EquitiesReal estateCov. BondsGovt.DepositsHigh yield
Percent
Match portfolio
16
20 64
Cov. BondsGovt.Deposits
Percent
Free portfolio (exposure)
720
4028
5
EquitiesReal estateCov. BondsGovt.High yield
Percent
31
6,000
8,000
10,000
12,000
TAC A-level Solvencycapital
ICA
D KKm
S&P A-level Buffer (5%) Surplus capital
Capitalisation
9% buffer
• Capital requirement based on Standard
& Poor’s stable throughout 2011.
• Internal Capital Assessment (ICA)
published for the first time end 2011.
• Capital position end 2011 impacted by
items that are included in calculation of
capital base
• Pension obligation in Norway
• Discounting of premium reserves
• Tax liability
• Together with higher capital requirement
this leaves room for dividend payment of
DKK 400 m or 6.52 DKK pr share.
30 % buffer
S&P A-rating ICA
1,140 -288-268
76 -39410,618
10.365
7,000
8,000
9,000
10,000
11,000
12,000
Capital Base2010 postdividend
Profit Pensionobligat ionpost tax
Discountingand tax
Other Dividend (excl.own shares)
Capital base2011 postdividend
D KKm
32
21
33
17
6.54
6.52
15.5
21
12.5
0
5
10
15
20
25
30
35
40
2005 2006 2007 2008 2009 2010 E 2011
DK
K p
er
sh
are
Cash dividend Share buy back
Suggested dividend 2011
Dividend policy:
• Dividend up to 50% of net earnings
• Share buy backs in addition
33
For new investors
34
Tryg – at a glance
NorwayMarket position #3
Market share 16.5%CR 2011 93.4
DenmarkMarket position #1
Market share 20.8%CR 2011 90.4
SwedenMarket position #5Market share 3.8%
CR 2011 104.9
FinlandMarket share 2.4%
CR 2011 106.2
• The history of Tryg goes
back to the 18th century.
• The current Tryg was
formed in 2002 by sale of
Nordea’s non-life activities
– with a continuing
strategic partnership
• Only Non-life insurance in
the Nordic area
• Listed Oct. 2005 on
Nasdaq OMX Copenhagen
• Majority owner :
TryghedsGruppen (60%) a
mutual foundation rooted
in Denmark
• Turnover 2011: DKK
20.6bn (~EUR 2.8bn)
• CEO: Morten Hübbe
• 4,318 employees
35
Mission, vision and corporate values
We want to be perceived as the leading peace-of-mindprovider in the Nordic region
VisionOur customers should experience that we are: · Compassionate· Dynamic · Innovative
Our handshake
Our mission is to secure a stable, high-quality supply ofproducts and services offering peace of mind to private
households and businesses
Mission
We provide peace of mind, because · We meet people with respect, openness and trust· We show initiative, share knowledge and take responsibility· We deliver solutions based on quality and simplicity· We create sustainable results
Corporate Values
36
20
60
100
140
180
220
Tryg Euro Insurance Index
Shareholder breakdown – end 2011
Facts about Tryg
3.19.9
38.4
48.6
Denmark
Norway
Sweden
Finland
11
17
1260
Danish institutional
Non-Danishinstitutional
Smaller shareholders
TryghedsGruppen
9.0
13.7
10.7
6.0 20.1
23.6
12.54.4
Motor - TPL
Motor - casco
Workers' comp.
Health & accident
Liability
Fire & property - private
Fire & property - comm.
Other
Gross premium split by geography - 2011
Percent Percent
Share performance since IPOGross premium split by segments - 2011
Percent
200 5 2006 2007 2008 2009 2010 2011
37
Structure of the Nordic insurance markets
Other 26.8
Alm. Brand 10.0
Codan 13.2Topdanmark
18.0
If 5.3
Tryg 20.8
Gjensdige 5.9
Sparebank1 11.2
Gjensidige 26.5
If 25.1
Tryg 16.5Other 20.7
Other 16.2
Codan 15.8
If 18.7
Läns-forsäkringar
28.4
Gjensidige 1.3
Moderna 3.8
Folksam 15.2 Fennia 9.5
Tryg 2.4Other 17.8
If 24.2
Pohjola 27.6
Tapiola 18.5
Denmark
DKK 47.4bn/ EUR 6.4bn (as at Q4-10)
Norway
NOK 43.0bn/ EUR 5.6bn (as at Q3-11)
Sweden
SEK 60.4bn/ EUR 6.6bn (as at Q3-11)
Finland
EUR 3.5bn (as at Q4-10) incl. Tryg (EUR 84m)
Percent Percent
Percent Percent
Läns-försäkringar
8.5
Tryg 11.8
Topdanmark 5.3
If 17.4Codan 9.4
Gjensidige 9.1
Other 38.5
Nordic
EUR 21.6bn (as at Q4-10)
Percent
38
Organisational structure
CEOMorten Hübbe
PrivatLars Bonde Kjerstin Fyllingen Truls Holm Olsen
SE/FIPer Fornander Birgitte Kartman Tor Magne Lønnum
Business Developm. Segmenting &
Marketing
Price & Product
Partner Contracts Private
Sales Private & Franchise
Advisory &Sales Support
Customer Service
Banc Assurance
Outbound & Internet
Business Developm. Segmenting &
Marketing
Price & Product
Partner ContractsCommercial
Sales Commercial
Advisory &Sales Support
Customer Service
Sales Direct
Sales Broker & Sweden
UW Property/Motor/ Transportation &
Risk Management
UW Personal & Liability
Business Developm.
Sweden
Finland
Personal Claims DK/NO
Motor Claims
Building/Contents
Liability, Lawyers/ Profession and
Investigation
Corporate Sourcing
Alarm, Travel & Claims
Secretariat
Controlling & Reporting
Group Risk
Group Investments
Finance & Salary
Business Intelligence
Investor Relations
IT Operations
The Living House
Tryg Garanti
TT, IT & Process
Commercial Corporate Claims Group Finance
Strategy & Corporate Identity
Legal & Quality
Communications
HR
Executive Management:Tryg A/S & Tryg Forsikring A/S
Group Executive Management: Tryg Forsikring A/S
Country Senior Executive
39
Distribution of new sales in 2011
Denmark
64%
26%
10%
Own sales Affinity Nordea
Finland
29%
50%
2%
6%
13%
Own Sales Car dealers Netbank Nordea Tied agents
Sweden
55%
17%
19%
9%
Call center Nordea External partners www
Corporate
53%47%
Direct sales Brokers
Norway
52%
12%
31%
5%
Own sales Car dealers Franchise Nordea
40
Key figures 2005-11 and consensus for 2012-13Consensus
In DKKm 2005 2006 2007 2008 2009 2010 2011 2012 2013
Gross premium income 15,705 15,715 16,262 16,976 17,862 19,475 20,572 21,236 22,084
Gross claims incurred -11,159 -10,292 -10,448 -11,473 -12,882 -15,617 -16,299
Operating expenses -2,662 -2,662 -2,730 -2,964 -3,056 -3,304 -3,430
Ceeded business -7 -554 -553 -598 -520 -313 507
Technical interest, net 170 337 494 491 158 134 184Technical result 2,047 2,544 3,025 2,432 1,562 375 1,534 2,026 2,279Investment income, net 894 1,228 340 -988 1,086 570 66 253 211Pre-tax profit 2,913 3,741 3,314 1,395 2,610 941 1,569 2,218 2,427
Tax -788 -632 -893 -513 -625 -265 -455Net income 2,097 3,211 2,266 846 2,008 593 1,140 1,642 1,826
Total insurance provision 26,757 26,005 26,909 25,228 29,042 32,031 34,257
Shareholders' equity 8,215 9,916 9,975 8,209 9,631 8,458 9,007
Earnings per share 31.7 45.8 33.8 13.3 31.3 10.8 18.4 25.2 29.6Cash dividend per share 21.0 33.0 17.0 6.5 15.5 4.0 6.52 15.7 17.3Share buy back per share 21.0 12.5 0.0 0.0
Combined ratio 88.2 85.9 84.4 88.2 92.2 98.8 93.5 91.4 90.6
41
Appendix
42
Private Nordic
1,900
2,150
2,400
2,650
2,900
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
14
16
18
20
22
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
65
70
75
80
85
90
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
85
90
95
100
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
Gross premium, DKKm Combined ratio (excl. winter Q1 2010)
Gross claims ratio (excl. winter Q1 2010) Expense ratio
43
Commercial Nordic
800
900
1,000
1,100
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
20
22
24
26
28
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
50
60
70
80
90
100
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
80
90
100
110
120
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
Gross premium, DKKm Combined ratio (excl. winter Q1 2010)
Gross claims ratio (excl. winter Q1 2010) Expense ratio
44
Corporate Nordic
1,100
1,200
1,300
1,400
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
9
1011
12
1314
15
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
50
60
70
80
90
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
70
80
90
100
110
Q1 08
Q2 08
Q3 08
Q4 08
Q1 09
Q2 09
Q3 09
Q4 09
Q1 10
Q2 10
Q3 10
Q4 10
Q1 11
Q2 11
Q3 11
Q4 11
Gross premium, DKKm Combined ratio (excl. winter Q1 2010)
Gross claims ratio (excl. winter Q1 2010) Expense ratio
45
Denmark SwedenDkkm 2010 2011 Dkkm 2010 2011
Gross premiums 9,636 9,999 Gross premiums 1,769 2,050
Technical result 166 1,023 Technical result -124 -59
Key ratios Key ratiosGross claims ratio 82.0 83.5 Gross claims ratio 84.6 82.0Result of ceded business 0.7 -8.1 Result of ceded business 0.8 2.6Gross expense ratio 16.1 15.0 Gross expense ratio 22.4 20.3Combined ratio 98.8 90.4 Combined ratio 107.8 104.9
Norway FinlandDkkm 2010 2011 Dkkm 2010 2011
Gross premiums 7,490 7,916 Gross premiums 593 644
Technical result 389 598 Technical result -56 -28
Key ratios Key ratiosGross claims ratio 76.7 73.2 Gross claims ratio 80.9 79.8Result of ceded business 3.1 3.2 Result of ceded business 0.8 0.8Gross expense ratio 15.7 17.0 Gross expense ratio 29.3 25.6Combined ratio 95.5 93.4 Combined ratio 111.0 106.2
2011 - Geographical segments
46
Denmark Sweden% 2011 2012 % 2011 2012
GDP Growth 2.0 1.8 GDP Growth 4.7 2.3
Inflation 2.7 2.0 Inflation 3.2 3.0
Unemployment 4.0 3.8 Unemployment 7.3 6.8
Current account balance in % of GDP
5.9 5.4Current account balance in % of GDP
5.6 5.8
Budget balance in % of GDP
-3.8 -3.0Budget balance in % of GDP
1.0 1.7
Norway Finland% 2011 2012 % 2011 2012
GDP Growth 3.3 3.1 GDP Growth 3.7 3.0
Inflation 1.8 2.2 Inflation 3.5 2.5
Unemployment 3.0 2.8 Unemployment 7.7 6.9
Current account balance in % of GDP
16.8 17.2Current account balance in % of GDP
2.9 3.1
Budget balance in % of GDP
14.6 15.8Budget balance in % of GDP
-1.2 -0.3
Economic key figures in the Nordics
Source: ECONOMIC OUTLOOK, Nordea Markets, May 2011
47
Nordic peers
Premium growth in reporting currency (%)
-4
-1
2
5
8
11
14
2004 2005 2006 2007 2008 2009 2010 2011
If Tryg Gjensidige Tryg excl. Moderna
Combined ratio
82
86
90
94
98
102
106
2004 2005 2006 2007 2008 2009 2010 2011
If… Tryg Gjensidige