Animal Welfare Charity in London Helping Dogs and Cats - … · 2019. 6. 12. · VETS AND VET STUDENTS TRAINED AT OUR COMMUNITY VET CLINIC THERAPA VISITS DOGS VACCINATED AGAINST RABIES

ANNUAL REPORT AND ACCOUNTS2018

03 Welcome from our CEO

04 Foreword from our Patron

05 2018 in numbers

06 Mayhew’s approach

07 Helping animals, helping people in 2018

15Our volunteers

16 Raising funds and awareness

20 2019-20: a look ahead

22 Financial review

26 Structure, governance and management

29 Independent auditor’s report

31 Financial statements

34 Notes to the financial statements

CON

TEN

TS

visionA society where people understand the importance and value of animal welfare.

missionWe promote animal welfare by delivering a broad range of community-based, veterinary, care and education services in the UK and overseas. 2

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I joined Mayhew in 2003 because I was inspired by their ethos of

improving life for both animals and people here in London and overseas. Fifteen years later, I continue to be so proud of our staff, students and volunteers who work with passion and dedication, but without judgement, to create better futures for dogs, cats and the people they encounter.Our work in 2018 helped more animals outside the Home than we sheltered inside, with cats and dogs receiving the care and treatment they needed and vulnerable owners getting support to stay with their beloved pets.

Our Clinic continued to provide free and low-cost care to thousands of animals and shared their expertise with vets both from the UK and overseas, as well as offering training places for vet nurses and veterinary care assistants. And all the while, Mayhew’s dedicated rehoming teams found perfect new families for hundreds of animals.

Overseas, Mayhew International teams continued to tackle the challenges presented by large numbers of free-roaming dogs in urban areas. We completed our first full year of operation in Kabul, Afghanistan, vaccinating more than 70% of the dog population there against rabies and I was delighted when our Afghanistan Country Director, Dr Mohammadzai, was recognised with an Animal Hero Award for his tireless work.

Ultimately Mayhew exists to promote and protect the bond between people and animals. We believe that only through changing human behaviours will animal welfare – and public health – improve for the long term.

Across the pages of this report you will see how that ethos guides our work, the animals we helped in 2018 and the people who are seeing things differently and helping make long term change.

As ever, reflecting on the year brings home just how many staff, students, volunteers and supporters make the successes possible. Thank you for all you do.

We are looking forward to an exciting 2019 and are delighted to have our new Patron, HRH The Duchess of Sussex on board!

Caroline Yates

Welcome

Who we areMayhew is an animal welfare charity working to improve life for cats, dogs and the communities we work in. We achieve this through the welfare, clinic and rehoming work done from our base in London as well as overseas.

The trustees have carefully considered the Charity Commission’s guidance on what benefits the public, and believe that Mayhew’s work does so in a number of ways:

• We strive to create sustainable behaviour change through raising awareness with pet owners, animal care professionals and the general public about animal welfare issues and how to address them.

• We share best practice in preventative health and welfare, both in our local neighbourhoods, city wide and in the countries where we work abroad.

• We work to ensure the highest possible standards in all areas of our work to enable the maximum long-term benefit to the humans and animals involved.

for dogs, cats and comm

unities

Mayhew is an animal welfare charity working to improve life

for cats, dogs and the people in our communities. We achieve this from our hub in London from where our clinic, community outreach, rescue and rehoming work operates, as well as helping overseas.We believe that animals bring huge value to individuals and that they have a central place in society. Mayhew is one of the busiest and most e� ective animal welfare organisations in London, rescuing and helping thousands of animals – and the people who care for them – every year. The Trustees have carefully

considered the Charity Commission’s guidance on what bene� ts the public, and believe that Mayhew’s work does so in a number of ways:

We strive to create sustainable behaviour change through raising awareness with pet owners, animal care professionals and the general public about animal welfare issues and how to address them.

We share best practice in animal preventative health and welfare, both in our local neighbourhoods, citywide and in the countries where we work abroad.

We work to ensure the highest possible standards in all areas of our work, from our preventative veterinary health care to working with vulnerable pet owners to � nding new homes for the animals in our care, to enable the maximum long-term bene� t to the humans and animals involved.

12,158

98DOGS

380CATS

2018

CATS AND DOGS NEUTERED OVERSEAS

1,061 67

704 111,09732,431

WE

REH

OM

ED

in numbers

ANIMAL WELFARECASES HANDLED

ADULTS AND CHILDREN IN INDIA REACHED BY OUR

EDUCATION PROGRAMME

1,793ANIMALS BROUGHT

TO OUR VACCINATION CLINICS

786 24ANIMALS HELPEDOUTSIDE OF THE

SHELTER

VETS AND VET STUDENTS TRAINED AT OUR

COMMUNITY VET CLINIC

THERAPAWS VISITS

DOGS VACCINATED

AGAINST RABIES

DOGS REUNITEDWITH THEIR OWNERS

OUT

WHOWE ARE

“As a proud rescue dog owner, I know from personal experience the joy that adopting an animal into your home can bring. The role that we, as people, play in rehoming and rescuing these animals is vital, but the role of organisations such as Mayhew is unparalleled. What initially struck me about Mayhew speci� cally is their community based approach not simply on rehoming animals, but in the preventive care that inhibits these cats and dogs from ending up in shelters in the � rst place.

From Mayhew’s global education programmes to their community work on a micro level with the elderly, homeless, and vulnerable

communities, they actively seek solutions that allow people to stay with their animals and have the support they need to do so.

The choice to adopt a pet is a big decision that comes with much responsibility but in� nite return on the investment. It will undoubtedly change your life.

As Patron of Mayhew, I encourage you to get involved in whatever way you can - either through pet adoption, volunteering, donation, or spreading the word. We are all interconnected and through these animals we � nd an even greater link to community and the part we can play.

I am proud to support Mayhew and to work alongside them as they continue to improve the lives of animals and people, to create more supportive and compassionate communities both in London and internationally.”

Foreword from our Patron, HRH The Duchess of Sussex

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7630 Mayhew Annual Review 2018* - new side headers.indd 4-5 05/06/2019 07:52

Mayhew is an animal welfare charity working to improve life

for cats, dogs and the people in our communities. We achieve this from our hub in London from where our clinic, community outreach, rescue and rehoming work operates, as well as helping overseas.We believe that animals bring huge value to individuals and that they have a central place in society. Mayhew is one of the busiest and most e� ective animal welfare organisations in London, rescuing and helping thousands of animals – and the people who care for them – every year. The Trustees have carefully

considered the Charity Commission’s guidance on what bene� ts the public, and believe that Mayhew’s work does so in a number of ways:

We strive to create sustainable behaviour change through raising awareness with pet owners, animal care professionals and the general public about animal welfare issues and how to address them.

We share best practice in animal preventative health and welfare, both in our local neighbourhoods, citywide and in the countries where we work abroad.

We work to ensure the highest possible standards in all areas of our work, from our preventative veterinary health care to working with vulnerable pet owners to � nding new homes for the animals in our care, to enable the maximum long-term bene� t to the humans and animals involved.

12,158

98DOGS

380CATS

2018

CATS AND DOGS NEUTERED OVERSEAS

1,061 67

704 111,09732,431

WE

REH

OM

ED

in numbers

ANIMAL WELFARECASES HANDLED

ADULTS AND CHILDREN IN INDIA REACHED BY OUR

EDUCATION PROGRAMME

1,793ANIMALS BROUGHT

TO OUR VACCINATION CLINICS

786 24ANIMALS HELPEDOUTSIDE OF THE

SHELTER

VETS AND VET STUDENTS TRAINED AT OUR

COMMUNITY VET CLINIC

THERAPAWS VISITS

DOGS VACCINATED

AGAINST RABIES

DOGS REUNITEDWITH THEIR OWNERS

OUT

WHOWE ARE

“As a proud rescue dog owner, I know from personal experience the joy that adopting an animal into your home can bring. The role that we, as people, play in rehoming and rescuing these animals is vital, but the role of organisations such as Mayhew is unparalleled. What initially struck me about Mayhew speci� cally is their community based approach not simply on rehoming animals, but in the preventive care that inhibits these cats and dogs from ending up in shelters in the � rst place.

From Mayhew’s global education programmes to their community work on a micro level with the elderly, homeless, and vulnerable

communities, they actively seek solutions that allow people to stay with their animals and have the support they need to do so.

The choice to adopt a pet is a big decision that comes with much responsibility but in� nite return on the investment. It will undoubtedly change your life.

As Patron of Mayhew, I encourage you to get involved in whatever way you can - either through pet adoption, volunteering, donation, or spreading the word. We are all interconnected and through these animals we � nd an even greater link to community and the part we can play.

I am proud to support Mayhew and to work alongside them as they continue to improve the lives of animals and people, to create more supportive and compassionate communities both in London and internationally.”

Foreword from our Patron, HRH The Duchess of Sussex

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POWER OF THE HUMAN ANIMAL BOND

Reduces blood pressure and stress. Combats loneliness and social isolation.

Improves emotional and physical well-being.Unlocks memories and emotions.

PET REFUGE& HOMELESS

PREVENTING ANIMALS COMING INTO THE SHELTER ENVIRONMENT AND ADDRESSING OTHER ANIMAL WELFARE ISSUES THROUGH PREVENTATIVE HEALTH AND WELFARE INTERVENTIONS

SUPPORTING ANIMALS AND OWNERS TO STAY TOGETHER

COMMUNITY ENGAGEMENT AND VETERINARY TRAINING IN THE UK AND OVERSEAS

APPROACH

RESULTS

IMPACT

CHANGING PERCEPTIONS OF ANIMALSWHICH INCREASES COMPASSION AND RESPECT

PICK & SNIP, TRAPNEUTER, RETURN IN UK AND OVERSEAS

MAYHEW’S APPROACHThink you know animal welfare? Think again.Mayhew believes that the bond between humans and animals is worth protecting. We aim to raise public awareness and understanding of the power of animals, and the impact they have on society, so that human behaviours change and ultimately animal welfare is improved.

We take a di� erent approach and while our projects may vary, they are all led by our unwavering belief in the impact animals have.

Look out for these icons over the coming pages, to see how our work � ts together:

Community support TheraPaws Clinic International

Rescue and rehoming Education Raising awareness

Fundraising Volunteers

HELPING ANIMALS, HELPING PEOPLE 2018

Mayhew’s Pet Refuge programme provides shelter and care for the pets of people facing a personal crisis. We ensure that the animal receives the best possible care and is placed in a safe environment until their owner is back on their feet and can be reunited with their beloved pet. For many people in a desperate situation, our service is a lifeline.

Jose, owner of terrier Bob, was helped through our Pet Refuge programme in 2018. Alisa Ford,Deputy Head of Animal Welfare (Community), was part of the team at Mayhew that supported Jose:.

Why did Jose need Mayhew’s help?“Jose required hospital treatment for an infected wound in his leg, but was reluctant to accept help as it would have meant having to give Bob up - he didn’t know anyone who could pet sit and couldn’t a� ord kennels. They were inseparable, and Jose told us, ‘Bob is my best friend. He gives me someone to talk to and he’s stuck to me through everything. He stays by my side day and night and having

him is the best thing in the world, but I never want to leave him alone.”

How did Mayhew help with Bob?“Jose’s social worker heard about our Pet Refuge programme and got in touch with us. We stepped in, looking after Bob so Jose could receive treatment. While in our care, Bob was given a full health check at our Community Vet Clinic and received routine vaccinations and � ea and worm treatment. He also had signi� cant – and vital - dental work, and was neutered.”

Helping both animals and people“Jose was soon reunited with Bob, and was delighted to have his dog back. He was so grateful that we had helped them and told us, ‘I knew Bob was safe at Mayhew and that made me feel better too. You have really helped me do what I need to do and get better, and Bob has had all of his treatment too! I couldn’t a� ord to get him his vaccinations before. Mayhew has saved him’”.

“When I � rst met Jose and Bob it became clear to me that Bob was su� ering from dental disease. As part of the Pet Refuge programme, we were able to provide dental treatment for Bob. Dental hygiene is extremely important for dogs and if left unchecked it can cause a number of additional health problems. We were also able to treat Jose’s property for � eas, ensuring that both Jose and Bob would be returned to a � ea free environment.”

Alisa Ford, Deputy Head of Animal Welfare (Community)

“I THOUGHT I HAD TO CHOOSE BETWEEN KEEPING MY DOG AND GETTING BETTER”

fordogs, catsandcom

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7630 In 2018 we helped

30 animals through our Pet Refuge programme

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POWER OF THE HUMAN ANIMAL BOND

Reduces blood pressure and stress. Combats loneliness and social isolation.

Improves emotional and physical well-being.Unlocks memories and emotions.

PET REFUGE& HOMELESS

PREVENTING ANIMALS COMING INTO THE SHELTER ENVIRONMENT AND ADDRESSING OTHER ANIMAL WELFARE ISSUES THROUGH PREVENTATIVE HEALTH AND WELFARE INTERVENTIONS

SUPPORTING ANIMALS AND OWNERS TO STAY TOGETHER

COMMUNITY ENGAGEMENT AND VETERINARY TRAINING IN THE UK AND OVERSEAS

APPROACH

RESULTS

IMPACT

CHANGING PERCEPTIONS OF ANIMALSWHICH INCREASES COMPASSION AND RESPECT

PICK & SNIP, TRAPNEUTER, RETURN IN UK AND OVERSEAS

MAYHEW’S APPROACHThink you know animal welfare? Think again.Mayhew believes that the bond between humans and animals is worth protecting. We aim to raise public awareness and understanding of the power of animals, and the impact they have on society, so that human behaviours change and ultimately animal welfare is improved.

We take a di� erent approach and while our projects may vary, they are all led by our unwavering belief in the impact animals have.

Look out for these icons over the coming pages, to see how our work � ts together:

Community support TheraPaws Clinic International

Rescue and rehoming Education Raising awareness

Fundraising Volunteers

HELPING ANIMALS, HELPING PEOPLE 2018

Mayhew’s Pet Refuge programme provides shelter and care for the pets of people facing a personal crisis. We ensure that the animal receives the best possible care and is placed in a safe environment until their owner is back on their feet and can be reunited with their beloved pet. For many people in a desperate situation, our service is a lifeline.

Jose, owner of terrier Bob, was helped through our Pet Refuge programme in 2018. Alisa Ford,Deputy Head of Animal Welfare (Community), was part of the team at Mayhew that supported Jose:.

Why did Jose need Mayhew’s help?“Jose required hospital treatment for an infected wound in his leg, but was reluctant to accept help as it would have meant having to give Bob up - he didn’t know anyone who could pet sit and couldn’t a� ord kennels. They were inseparable, and Jose told us, ‘Bob is my best friend. He gives me someone to talk to and he’s stuck to me through everything. He stays by my side day and night and having

him is the best thing in the world, but I never want to leave him alone.”

How did Mayhew help with Bob?“Jose’s social worker heard about our Pet Refuge programme and got in touch with us. We stepped in, looking after Bob so Jose could receive treatment. While in our care, Bob was given a full health check at our Community Vet Clinic and received routine vaccinations and � ea and worm treatment. He also had signi� cant – and vital - dental work, and was neutered.”

Helping both animals and people“Jose was soon reunited with Bob, and was delighted to have his dog back. He was so grateful that we had helped them and told us, ‘I knew Bob was safe at Mayhew and that made me feel better too. You have really helped me do what I need to do and get better, and Bob has had all of his treatment too! I couldn’t a� ord to get him his vaccinations before. Mayhew has saved him’”.

“When I � rst met Jose and Bob it became clear to me that Bob was su� ering from dental disease. As part of the Pet Refuge programme, we were able to provide dental treatment for Bob. Dental hygiene is extremely important for dogs and if left unchecked it can cause a number of additional health problems. We were also able to treat Jose’s property for � eas, ensuring that both Jose and Bob would be returned to a � ea free environment.”


“I THOUGHT I HAD TO CHOOSE BETWEEN KEEPING MY DOG AND GETTING BETTER”

fordogs, catsandcom

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7630 In 2018 we helped

30 animals through our Pet Refuge programme

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Pick & Snip is one of our community programmes designed to improve life for pets and their owners and reduce the number of unwanted animals coming into the shelter environment.

May Carrington (pictured right) is one of our Animal Welfare O� cers, working with the community on Pick & Snip:

How does Pick & Snip help owners?“We help owners that are in need of support, giving them ease of access to preventative veterinary care by collecting their pet for neutering and returning them home afterwards. Our Pick & Snip programme helps pet owners in the community with a range of di� erent needs, including owners that have disabilities, mental health or mobility issues. As part of the programme we explain to owners the bene� ts of neutering and inform them how to keep their animal happy and healthy.”

What are the bene� ts of neutering?“Neutering is simple and quick, with many behavioural, medical and community bene� ts. We are able to help manage the stray and feral cat populations by carrying out more neutering through our Pick & Snip and Trap, Neuter, Return programmes, and through Mayhew’s Community Vet Clinic, o� ering low-cost or free neutering to everyone.”

“Mayhew are superb – they really helped one of my colleagues who needed some additional support, neutering his cat through Pick & Snip when he was unable to get to the clinic himself. He loves that cat so much.”

Aleta Dolin, local resident

.

There are thousands of feral cats living in hidden spots across London and without reproduction control, the feral cat population can rapidly expand, along with the spread of diseases such as Feline Immunode� ciency Virus (FIV) and Feline Leukaemia Virus (FeLV).

We recognise that feral cats have become a part of London wildlife and so we work with the community to help manage feral colonies through our Trap, Neuter, Return (TNR) programme. We also focus on educating the public on timely neutering and o� er practical help through our Pick & Snip project to prevent further colonies.

Marion Nesbit (pictured above) and her neighbours are looking after the feral cat colonies where they live in North-West London:

What is the issue with feral cats in your area?“A few years ago, I found some cats living at the bottom of my garden and called Mayhew. The Animal Welfare O� cers (AWOs) explained that as these were feral cats, they would trap them and then take them to Mayhew for neutering and health checks but would then release them back.”

Did you know that some of your neighbours were also helping?“No, I didn’t, but one day Alisa (one of the AWOs), told me about Ted, a neighbour living in an adjacent street. Mayhew were working with Ted to trap and neuter the feral cat colony near to his house. We had never spoken before, but Alisa introduced us and now we are quite friendly; Ted drops the newspaper in every day and we have a little chat.”

as

THE WORST CASE OF FLEAS WE HAD SEEN

Because of their nature it is hard to treat feral cats for common injuries, but when we trap and neuter them we can sometimes treat their injuries at the same time. Recently our Animal Welfare O� cers trapped a cat and discovered she had a large painful abscess and so, while she was under general anaesthetic, our Vet team were able to treat the wound and give her a long lasting antibiotic shot to ensure the wound would heal properly once we returned her to the colony.

Mayhew sees education as vital in improving animal welfare. We work with schools and community groups, focussing on how to co-exist with animals in society and covering topics such as responsible pet ownership and dog bite prevention.

TREATING FERAL CATS

Many of the animals we rescue are a result of unwanted pregnancies. Last year, a litter of � ea infested kittens came into Mayhew. They had been abandoned in a box on a wall with no mother in sight and were seriously anaemic and close to death. With fast-acting treatment from our vets and love and care of the Cattery team, they pulled through and once they had fully recovered we were able to � nd them loving homes.

“The kittens were anaemic and very distressed, with � eas even crawling over their eyes and no respite from the pain and itching.”


“WE THOUGHT NO-ONE COULD HELP US WITH THE CAT COLONY ON OUR STREET”

“THE PUBLIC OFTEN ASK US WHY THERE ARE SO MANY UNWANTED CATS AND DOGS”

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123neutered through Mayhew’s Pick & Snipprogramme

cats

29dogs

237feral cats trapped and neutered through our Trap, Neuter, Return (TNR) programme


Pick & Snip is one of our community programmes designed to improve life for pets and their owners and reduce the number of unwanted animals coming into the shelter environment.

May Carrington (pictured right) is one of our Animal Welfare O� cers, working with the community on Pick & Snip:

How does Pick & Snip help owners?“We help owners that are in need of support, giving them ease of access to preventative veterinary care by collecting their pet for neutering and returning them home afterwards. Our Pick & Snip programme helps pet owners in the community with a range of di� erent needs, including owners that have disabilities, mental health or mobility issues. As part of the programme we explain to owners the bene� ts of neutering and inform them how to keep their animal happy and healthy.”

What are the bene� ts of neutering?“Neutering is simple and quick, with many behavioural, medical and community bene� ts. We are able to help manage the stray and feral cat populations by carrying out more neutering through our Pick & Snip and Trap, Neuter, Return programmes, and through Mayhew’s Community Vet Clinic, o� ering low-cost or free neutering to everyone.”

“Mayhew are superb – they really helped one of my colleagues who needed some additional support, neutering his cat through Pick & Snip when he was unable to get to the clinic himself. He loves that cat so much.”

Aleta Dolin, local resident

.

There are thousands of feral cats living in hidden spots across London and without reproduction control, the feral cat population can rapidly expand, along with the spread of diseases such as Feline Immunode� ciency Virus (FIV) and Feline Leukaemia Virus (FeLV).

We recognise that feral cats have become a part of London wildlife and so we work with the community to help manage feral colonies through our Trap, Neuter, Return (TNR) programme. We also focus on educating the public on timely neutering and o� er practical help through our Pick & Snip project to prevent further colonies.

Marion Nesbit (pictured above) and her neighbours are looking after the feral cat colonies where they live in North-West London:

What is the issue with feral cats in your area?“A few years ago, I found some cats living at the bottom of my garden and called Mayhew. The Animal Welfare O� cers (AWOs) explained that as these were feral cats, they would trap them and then take them to Mayhew for neutering and health checks but would then release them back.”

Did you know that some of your neighbours were also helping?“No, I didn’t, but one day Alisa (one of the AWOs), told me about Ted, a neighbour living in an adjacent street. Mayhew were working with Ted to trap and neuter the feral cat colony near to his house. We had never spoken before, but Alisa introduced us and now we are quite friendly; Ted drops the newspaper in every day and we have a little chat.”

as

THE WORST CASE OF FLEAS WE HAD SEEN

Because of their nature it is hard to treat feral cats for common injuries, but when we trap and neuter them we can sometimes treat their injuries at the same time. Recently our Animal Welfare O� cers trapped a cat and discovered she had a large painful abscess and so, while she was under general anaesthetic, our Vet team were able to treat the wound and give her a long lasting antibiotic shot to ensure the wound would heal properly once we returned her to the colony.

Mayhew sees education as vital in improving animal welfare. We work with schools and community groups, focussing on how to co-exist with animals in society and covering topics such as responsible pet ownership and dog bite prevention.

TREATING FERAL CATS

Many of the animals we rescue are a result of unwanted pregnancies. Last year, a litter of � ea infested kittens came into Mayhew. They had been abandoned in a box on a wall with no mother in sight and were seriously anaemic and close to death. With fast-acting treatment from our vets and love and care of the Cattery team, they pulled through and once they had fully recovered we were able to � nd them loving homes.

“The kittens were anaemic and very distressed, with � eas even crawling over their eyes and no respite from the pain and itching.”


“WE THOUGHT NO-ONE COULD HELP US WITH THE CAT COLONY ON OUR STREET”

“THE PUBLIC OFTEN ASK US WHY THERE ARE SO MANY UNWANTED CATS AND DOGS”

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123neutered through Mayhew’s Pick & Snipprogramme

cats

29dogs

237feral cats trapped and neutered through our Trap, Neuter, Return (TNR) programme


At Mayhew, we rescue and rehome hundreds of animals every year. Some cats and dogs � nd their new forever home quickly, but for others it’s not so straightforward and they are with us for a while before we are able to match them with the ideal new family.

White and ginger tom Magnum came into Mayhew in 2016 as a battle-scarred stray, su� ering from infections and injuries. Although he recuperated well in our care, blood tests had revealed that he had Feline Immunode� ciency Virus (FIV) and although cats with FIV can lead a normal healthy life, they have particular needs which can make it di� cult to match them to a suitable home. In 2018, actor Harry Reid (pictured right) adopted Magnum, who by that point had been living with Mayhew foster carers waiting for a new home for two and a half years:

How did you know you were the purrfect match?“I was interested in rehoming ever since I was introduced to the work of Mayhew. When I visited Mayhew and met Magnum I knew straight away that he was the one for me. Thankfully I could o� er him a home with plenty of space to explore and play indoors.”

How has Magnum settled into his new home?“Since bringing him home, he’s become my shadow and I love it! Thank you for giving me the opportunity to adopt and rescue this beautiful little boy.”

A second chance for three-legged CaesarChihuahua Caesar was in severe pain from an unhealed broken leg when our Animal Welfare O� cers brought him into Mayhew. Sadly, his injury was so complex that our Vet team had to make the di� cult decision to amputate his leg. However, as Caesar recuperated we were delighted to see that the withdrawn and unhappy boy we had � rst met, began to come out of his shell. When Caesar had adjusted to life on three legs, we began the search for his new forever home. He was matched with a loving new owner Barbara, who kept in touch to update us on his progress: “He loves his daily walks, and doesn’t let his disability stop him from doing anything. He is a very happy, laid back and loving dog.”

TheraPaws is our dog therapy programme where volunteers and their dogs visit hospitals, care homes, hospices and day centres across London to socialise with residents and patients. There are myriad health bene� ts associated with dog interaction, including a reduction in stress and an improvement in emotional well-being.

Cara Cooney started volunteering for TheraPaws in 2018 and takes her dog, Hugo, on regular visits to a care home and a hospice:

Why did you become a TheraPaws volunteer?“I found out about TheraPaws through volunteering on reception at Mayhew’s vet clinic. Hugo is very friendly and I thought he would be good at it, so I applied for him to be assessed by the in-house team. TheraPaws is a fantastic programme and I’m very grateful to be a small part of it, and I know Hugo loves his job because his tail starts to wag as soon as I bring out his uniform!”

How do you think the residents at the care home bene� t from TheraPaws visits?“The residents are always really pleased to see Hugo and occasionally they’ll bring treats for him when they know he’s coming. I spend time chatting with residents and often seeing Hugo sparks a memory and they start to reminisce about their pets, sometimes their childhood pet.“

What happens on the visits to the hospice?“The dog-loving patients get so much pleasure out of Hugo’s visits, stroking him and feeding him treats. If they would like a proper cuddle, we put him on their bed. It’s so heart-warming to hear someone who is so ill giggle at Hugo’s antics. He is also a really sensitive dog and sometimes he just curls up calmly by their side.”

“I usually go back to my room after breakfast but I stay in the lounge when I know the dog is coming.”

Resident, Lawn� eld House

12CORPORATE VISITSIn 2018, TheraPaws volunteers and dogs visited hard-working sta� in o� ces across London, including BuzzFeed UK for Stress Awareness Day and Channel 4 for World Kindness Day, boosting sta� morale and happiness, and raising more than £3,300 for the programme.

“Cats with conditions like FIV or that are a bit older always take longer to � nd homes. I always feel responsible when they don’t get a home quickly, but you just have to be patient and trust that the right people will come in.”

Matt Pearson, Cat Adoption O� cer

“WE DIDN’T THINK CATS OR DOGS LIKE THIS COULD FIND NEW HOMES”

“PEOPLE IN END OF LIFE CARE THINK THEY’LL NEVER SEE ANIMALS AGAIN”

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700TheraPaws visits across more venues and with more volunteers than 2017

Our TheraPaws

dogs come in all

shapes and sizes –

our smallest is

4kg and our largest

is 40kg!


At Mayhew, we rescue and rehome hundreds of animals every year. Some cats and dogs � nd their new forever home quickly, but for others it’s not so straightforward and they are with us for a while before we are able to match them with the ideal new family.

White and ginger tom Magnum came into Mayhew in 2016 as a battle-scarred stray, su� ering from infections and injuries. Although he recuperated well in our care, blood tests had revealed that he had Feline Immunode� ciency Virus (FIV) and although cats with FIV can lead a normal healthy life, they have particular needs which can make it di� cult to match them to a suitable home. In 2018, actor Harry Reid (pictured right) adopted Magnum, who by that point had been living with Mayhew foster carers waiting for a new home for two and a half years:

How did you know you were the purrfect match?“I was interested in rehoming ever since I was introduced to the work of Mayhew. When I visited Mayhew and met Magnum I knew straight away that he was the one for me. Thankfully I could o� er him a home with plenty of space to explore and play indoors.”

How has Magnum settled into his new home?“Since bringing him home, he’s become my shadow and I love it! Thank you for giving me the opportunity to adopt and rescue this beautiful little boy.”

A second chance for three-legged CaesarChihuahua Caesar was in severe pain from an unhealed broken leg when our Animal Welfare O� cers brought him into Mayhew. Sadly, his injury was so complex that our Vet team had to make the di� cult decision to amputate his leg. However, as Caesar recuperated we were delighted to see that the withdrawn and unhappy boy we had � rst met, began to come out of his shell. When Caesar had adjusted to life on three legs, we began the search for his new forever home. He was matched with a loving new owner Barbara, who kept in touch to update us on his progress: “He loves his daily walks, and doesn’t let his disability stop him from doing anything. He is a very happy, laid back and loving dog.”

TheraPaws is our dog therapy programme where volunteers and their dogs visit hospitals, care homes, hospices and day centres across London to socialise with residents and patients. There are myriad health bene� ts associated with dog interaction, including a reduction in stress and an improvement in emotional well-being.

Cara Cooney started volunteering for TheraPaws in 2018 and takes her dog, Hugo, on regular visits to a care home and a hospice:

Why did you become a TheraPaws volunteer?“I found out about TheraPaws through volunteering on reception at Mayhew’s vet clinic. Hugo is very friendly and I thought he would be good at it, so I applied for him to be assessed by the in-house team. TheraPaws is a fantastic programme and I’m very grateful to be a small part of it, and I know Hugo loves his job because his tail starts to wag as soon as I bring out his uniform!”

How do you think the residents at the care home bene� t from TheraPaws visits?“The residents are always really pleased to see Hugo and occasionally they’ll bring treats for him when they know he’s coming. I spend time chatting with residents and often seeing Hugo sparks a memory and they start to reminisce about their pets, sometimes their childhood pet.“

What happens on the visits to the hospice?“The dog-loving patients get so much pleasure out of Hugo’s visits, stroking him and feeding him treats. If they would like a proper cuddle, we put him on their bed. It’s so heart-warming to hear someone who is so ill giggle at Hugo’s antics. He is also a really sensitive dog and sometimes he just curls up calmly by their side.”

“I usually go back to my room after breakfast but I stay in the lounge when I know the dog is coming.”

Resident, Lawn� eld House

12CORPORATE VISITSIn 2018, TheraPaws volunteers and dogs visited hard-working sta� in o� ces across London, including BuzzFeed UK for Stress Awareness Day and Channel 4 for World Kindness Day, boosting sta� morale and happiness, and raising more than £3,300 for the programme.

“Cats with conditions like FIV or that are a bit older always take longer to � nd homes. I always feel responsible when they don’t get a home quickly, but you just have to be patient and trust that the right people will come in.”

Matt Pearson, Cat Adoption O� cer

“WE DIDN’T THINK CATS OR DOGS LIKE THIS COULD FIND NEW HOMES”

“PEOPLE IN END OF LIFE CARE THINK THEY’LL NEVER SEE ANIMALS AGAIN”

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700TheraPaws visits across more venues and with more volunteers than 2017

Our TheraPaws

dogs come in all

shapes and sizes –

our smallest is

4kg and our largest

is 40kg!


“We are proud to have been able to o� er a supportive service to ensure that Ann and Oscar can stay together and be happy and healthy.”


Street animals around the world have a constant battle against hunger, disease, abuse and indiscriminate breeding, resulting in unnecessary pain and su� ering. Mayhew International strives to enable free-roaming dogs and cats to live healthily side by side with people. The � rst step is disease prevention.

Dr Jawid Mohammadi (pictured left) is part of Mayhew Afghanistan’s team, working to tackle disease and the overpopulation of street dogs in Kabul:

What were the big highlights of 2018 for the team in Kabul?“We achieved our target of vaccinating over 70% of the dog population against rabies and the dog catching team was expanded. All dogs are recorded in our GPS system and we now have a better understanding of their territories which has helped us design our neutering programme for 2019.”

Are you starting to see any changes in how the local community view or interact with street animals?“Previously they wanted to remove the dogs with poison but now they are happy with the vaccination

programme – some people even want to adopt the stray dogs. Our education programme needs to continue and in 2019 we plan to have two education o� cers to focus on this.”

What else are you hoping to achieve in 2019?“As well as starting our Trap, Vaccinate, Neuter, Return (TVNR) programme, we are hoping to see a reduction in human and animal death rates through our vaccination project.”

Less well-known than rabies, the Canine Transmissible Venereal Tumour (CTVT) is a common disease found in as much as 10% of the dog population in Afghanistan. Young, unneutered and free-roaming dogs are at the highest risk of contracting the disease. One female dog the team encountered in 2018 (pictured) was su� ering from CTVT which had metastasized to a large mammary tumour and was causing the dog intense pain and discomfort. Sadly, there was nothing we could do to help this dog and the kindest thing was to put an end to her su� ering.

The best way to prevent them contracting and spreading this condition is to spay and neuter the dogs. In 2019, Mayhew Afghanistan will implement a comprehensive neutering programme in Kabul to help control the free-roaming dog population, as well as combat the spread of CTVT and other diseases. We are also participating in a research programme with Cambridge University Vet School on the spread and development of CTVTs around the world.

A LESSER KNOWN KILLER

“WE THOUGHT RABIES WAS UNAVOIDABLE” “I NOW HAVE THE CONFIDENCE TO SHARE MY KNOWLEDGE WITH OTHERS”Mayhew’s Community Vet Clinic provides comprehensive veterinary care for our in-house animals but also free and low-cost preventative veterinary care for all pet owners. Our Vet team share their expertise and knowledge through training vets, vet students and vet nurses both in the UK and overseas, equipping them with skills that will help to improve animal welfare standards wherever they practise.

Mayhew vet Dr Emily Richardsontrains vets and vet students at our Community Vet Clinic in Kensal Green:

How does the Mayhew team work alongside visiting vets?“Our team works together very closely to provide the best care for our animals. When international vets visits us, we make them feel a part of our team during their stay. This helps them to learn as much as possible.”

What is di� erent about Mayhew’s training?“Through our programme we provide training in techniques students have not used before such as ‘� ank spay’ for feline neutering. This technique makes it easier to check post-

surgery wounds, which are smaller and less likely to get dirty. We also cover safe anaesthetic procedures, pain management, cat welfare and handling.”

What impact does this have?“The vets are enabled to help animals more e� ectively but also gain an overall understanding of the complexities of animal welfare, population control, shelter management and disease control. They are able to have a positive e� ect on the animals that they deal with and can pass on their knowledge to others.

Teaching others has helped me to cement my own knowledge and practical skills. I am hoping to further my quali� cations in the near future.”

Oscar and Ann Oscar is one of the lucky animals we’ve been able to help in our Vet clinic in 2018. He had a lump on his chest that grew rapidly and began to restrict his movements, a� ecting his quality of life. It was clear he desperately needed medical treatment but unfortunately, his vulnerable owner was unable to bring him to the clinic or a� ord veterinary care. We were able to step in and help and our Animal Welfare O� cers brought Oscar to our surgery where our vets carried out the operation free of charge. Oscar recuperated well in our care and was soon reunited with his adoring owner.

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24vets and vet students trained, including 6 from overseas

1,991 animals neutered at our Community Vet Clinic and 1,793 animals brought to our vaccination clinics

32,431dogs vaccinated against rabies in 2018


“We are proud to have been able to o� er a supportive service to ensure that Ann and Oscar can stay together and be happy and healthy.”


Street animals around the world have a constant battle against hunger, disease, abuse and indiscriminate breeding, resulting in unnecessary pain and su� ering. Mayhew International strives to enable free-roaming dogs and cats to live healthily side by side with people. The � rst step is disease prevention.

Dr Jawid Mohammadi (pictured left) is part of Mayhew Afghanistan’s team, working to tackle disease and the overpopulation of street dogs in Kabul:

What were the big highlights of 2018 for the team in Kabul?“We achieved our target of vaccinating over 70% of the dog population against rabies and the dog catching team was expanded. All dogs are recorded in our GPS system and we now have a better understanding of their territories which has helped us design our neutering programme for 2019.”

Are you starting to see any changes in how the local community view or interact with street animals?“Previously they wanted to remove the dogs with poison but now they are happy with the vaccination

programme – some people even want to adopt the stray dogs. Our education programme needs to continue and in 2019 we plan to have two education o� cers to focus on this.”

What else are you hoping to achieve in 2019?“As well as starting our Trap, Vaccinate, Neuter, Return (TVNR) programme, we are hoping to see a reduction in human and animal death rates through our vaccination project.”

Less well-known than rabies, the Canine Transmissible Venereal Tumour (CTVT) is a common disease found in as much as 10% of the dog population in Afghanistan. Young, unneutered and free-roaming dogs are at the highest risk of contracting the disease. One female dog the team encountered in 2018 (pictured) was su� ering from CTVT which had metastasized to a large mammary tumour and was causing the dog intense pain and discomfort. Sadly, there was nothing we could do to help this dog and the kindest thing was to put an end to her su� ering.

The best way to prevent them contracting and spreading this condition is to spay and neuter the dogs. In 2019, Mayhew Afghanistan will implement a comprehensive neutering programme in Kabul to help control the free-roaming dog population, as well as combat the spread of CTVT and other diseases. We are also participating in a research programme with Cambridge University Vet School on the spread and development of CTVTs around the world.

A LESSER KNOWN KILLER

“WE THOUGHT RABIES WAS UNAVOIDABLE” “I NOW HAVE THE CONFIDENCE TO SHARE MY KNOWLEDGE WITH OTHERS”Mayhew’s Community Vet Clinic provides comprehensive veterinary care for our in-house animals but also free and low-cost preventative veterinary care for all pet owners. Our Vet team share their expertise and knowledge through training vets, vet students and vet nurses both in the UK and overseas, equipping them with skills that will help to improve animal welfare standards wherever they practise.

Mayhew vet Dr Emily Richardsontrains vets and vet students at our Community Vet Clinic in Kensal Green:

How does the Mayhew team work alongside visiting vets?“Our team works together very closely to provide the best care for our animals. When international vets visits us, we make them feel a part of our team during their stay. This helps them to learn as much as possible.”

What is di� erent about Mayhew’s training?“Through our programme we provide training in techniques students have not used before such as ‘� ank spay’ for feline neutering. This technique makes it easier to check post-

surgery wounds, which are smaller and less likely to get dirty. We also cover safe anaesthetic procedures, pain management, cat welfare and handling.”

What impact does this have?“The vets are enabled to help animals more e� ectively but also gain an overall understanding of the complexities of animal welfare, population control, shelter management and disease control. They are able to have a positive e� ect on the animals that they deal with and can pass on their knowledge to others.

Teaching others has helped me to cement my own knowledge and practical skills. I am hoping to further my quali� cations in the near future.”

Oscar and Ann Oscar is one of the lucky animals we’ve been able to help in our Vet clinic in 2018. He had a lump on his chest that grew rapidly and began to restrict his movements, a� ecting his quality of life. It was clear he desperately needed medical treatment but unfortunately, his vulnerable owner was unable to bring him to the clinic or a� ord veterinary care. We were able to step in and help and our Animal Welfare O� cers brought Oscar to our surgery where our vets carried out the operation free of charge. Oscar recuperated well in our care and was soon reunited with his adoring owner.

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24vets and vet students trained, including 6 from overseas

1,991 animals neutered at our Community Vet Clinic and 1,793 animals brought to our vaccination clinics

32,431dogs vaccinated against rabies in 2018


Mayhew International carries out vital work to change how people regard street animals overseas.Education programmes are vital in showing children and adults how to prevent rabies, prevent dog bites and understand how dogs and people can live in harmony.

Praveen Ohal (pictured above) is CEO of HOPE and Animal Trust in Ranchi, India, where Mayhew funds both a neutering programme and an Education O� cer who visits local communities and schools to educate children and adults on compassion towards animals, rabies prevention and the bene� ts of neutering:

What is the programme in Ranchi aiming to achieve?“The plan is to have 100% controlled [dog] population in the city. By keeping the rabies away, we will make Ranchi a model city where we can show education and birth control projects like ours can achieve the World Health Organisation Goal of ‘Zero by 30’ [zero people killed by preventable dog mediated rabies] and see less dogs in the city.”

Are there any particular highlights that stand out in 2018?“We have done a lot of schools and community education programmes. I think in 2018, this is helping us a lot to change the behaviour of the community to build compassion and get vaccinated against rabies.”

Are you seeing a di� erence in the way local people and children are viewing or interacting with street animals?“De� nitely, we are seeing the di� erence. Before, people would not care for street dogs. Now if there is an injury, accident or any problem with the strays, many people call us. A lot of people are adopting the dogs from the street and they are getting encouragement for neutering their dogs. The level of compassion is up and people are now less cruel with the animals.”

FOCUS ON GEORGIA: International Vet Training Programme alumnus, Dr Ana, is now training even more vets in her home country of Georgia, where Mayhew gained NGO status in 2018. We also celebrated passing the milestone of 1,000dogs helped through our Trap, Vaccinate, Neuter, Return project in Georgia.

111,097adults and children in India reached by our education programme in 2018

In 2018, the dog catching team found Lilly, terri� ed and in agony, on the streets of Ranchi. They could see what looked like a deep gash all the way round her middle and were horri� ed to discover that someone had tied a metal wire around her very tightly. It had clearly been there for some time as it was deeply embedded into her � esh.

The team rushed her to the clinic where Dr Ajoy, Head Vet of Mayhew International’s sponsored Vet team, is based. After painstaking surgery and a course of antibiotics, Lilly miraculously started putting on weight and getting the rest she needed to get back on her feet.

HELPING LILLY

Volunteers are Mayhew’s backbone, giving up their time to do everything from delivering equipment to events, to adoption home checks. In 2018 we were proud to achieve the Investing in Volunteers accreditation – awarded to organisations who demonstrate best practice in all areas of volunteer management – showing our family of volunteers how valued they are.

Caroline Basma (pictured above) joined Mayhew in 2018. As a reception volunteer, she is on the front line of supporting animals and people in our community and ensuring they get the initial advice they need:

What inspired you to start volunteering?“I stopped working a couple of years ago and have been looking for the right place to volunteer. I am a huge dog lover and adore my 10-year-old West Highland terrier Dysney, so when a friend mentioned Mayhew it seemed like a really good � t.”

How did you know reception was for you?“As I did not have any experience or quali� cations working with animals, I assumed this ruled me out of many options. When the reception role came up I thought this was a good � t for me as I was used to a front facing role.”

What’s the best thing about your role?“I absolutely love to see the animals go home and start their adventures with their new family. It is so joyful. The dogs are very excited and wagging their tails. The cats are more low-key in their crates! Some of the animals that have been here longer or have been so loved have a fanfare of sta� coming to wave them o� .”

55new volunteers joined the team

Shy terrier cross Maggie arrived at Mayhew in 2017 and we quickly realised the kennels environment was not good for her nervous nature. She also had an ongoing eye condition that meant needing an owner who could make sure she got the treatment she needed.

Thankfully, foster carer Sonya stepped in to help Maggie. Over the months they developed a special bond and Sonya did all she could to help us � nd Maggie’s perfect owner, from bringing her along to our Open Day to featuring in a live video appeal to � nd her a home! In May 2018, we waved Maggie o� to her new forever home where she loves snuggling on the sofa.

FOSTERING WITH A DIFFERENCE

9,807hours given by volunteers in 2018

“I THOUGHT I’D NEED ANIMAL EXPERIENCE TO VOLUNTEER”

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“THE COMMUNITY HERE ALWAYS THOUGHT STREET DOGS WERE TO BE FEARED”


Mayhew International carries out vital work to change how people regard street animals overseas.Education programmes are vital in showing children and adults how to prevent rabies, prevent dog bites and understand how dogs and people can live in harmony.

Praveen Ohal (pictured above) is CEO of HOPE and Animal Trust in Ranchi, India, where Mayhew funds both a neutering programme and an Education O� cer who visits local communities and schools to educate children and adults on compassion towards animals, rabies prevention and the bene� ts of neutering:

What is the programme in Ranchi aiming to achieve?“The plan is to have 100% controlled [dog] population in the city. By keeping the rabies away, we will make Ranchi a model city where we can show education and birth control projects like ours can achieve the World Health Organisation Goal of ‘Zero by 30’ [zero people killed by preventable dog mediated rabies] and see less dogs in the city.”

Are there any particular highlights that stand out in 2018?“We have done a lot of schools and community education programmes. I think in 2018, this is helping us a lot to change the behaviour of the community to build compassion and get vaccinated against rabies.”

Are you seeing a di� erence in the way local people and children are viewing or interacting with street animals?“De� nitely, we are seeing the di� erence. Before, people would not care for street dogs. Now if there is an injury, accident or any problem with the strays, many people call us. A lot of people are adopting the dogs from the street and they are getting encouragement for neutering their dogs. The level of compassion is up and people are now less cruel with the animals.”

FOCUS ON GEORGIA: International Vet Training Programme alumnus, Dr Ana, is now training even more vets in her home country of Georgia, where Mayhew gained NGO status in 2018. We also celebrated passing the milestone of 1,000dogs helped through our Trap, Vaccinate, Neuter, Return project in Georgia.

111,097adults and children in India reached by our education programme in 2018

In 2018, the dog catching team found Lilly, terri� ed and in agony, on the streets of Ranchi. They could see what looked like a deep gash all the way round her middle and were horri� ed to discover that someone had tied a metal wire around her very tightly. It had clearly been there for some time as it was deeply embedded into her � esh.

The team rushed her to the clinic where Dr Ajoy, Head Vet of Mayhew International’s sponsored Vet team, is based. After painstaking surgery and a course of antibiotics, Lilly miraculously started putting on weight and getting the rest she needed to get back on her feet.

HELPING LILLY

Volunteers are Mayhew’s backbone, giving up their time to do everything from delivering equipment to events, to adoption home checks. In 2018 we were proud to achieve the Investing in Volunteers accreditation – awarded to organisations who demonstrate best practice in all areas of volunteer management – showing our family of volunteers how valued they are.

Caroline Basma (pictured above) joined Mayhew in 2018. As a reception volunteer, she is on the front line of supporting animals and people in our community and ensuring they get the initial advice they need:

What inspired you to start volunteering?“I stopped working a couple of years ago and have been looking for the right place to volunteer. I am a huge dog lover and adore my 10-year-old West Highland terrier Dysney, so when a friend mentioned Mayhew it seemed like a really good � t.”

How did you know reception was for you?“As I did not have any experience or quali� cations working with animals, I assumed this ruled me out of many options. When the reception role came up I thought this was a good � t for me as I was used to a front facing role.”

What’s the best thing about your role?“I absolutely love to see the animals go home and start their adventures with their new family. It is so joyful. The dogs are very excited and wagging their tails. The cats are more low-key in their crates! Some of the animals that have been here longer or have been so loved have a fanfare of sta� coming to wave them o� .”

55new volunteers joined the team

Shy terrier cross Maggie arrived at Mayhew in 2017 and we quickly realised the kennels environment was not good for her nervous nature. She also had an ongoing eye condition that meant needing an owner who could make sure she got the treatment she needed.

Thankfully, foster carer Sonya stepped in to help Maggie. Over the months they developed a special bond and Sonya did all she could to help us � nd Maggie’s perfect owner, from bringing her along to our Open Day to featuring in a live video appeal to � nd her a home! In May 2018, we waved Maggie o� to her new forever home where she loves snuggling on the sofa.

FOSTERING WITH A DIFFERENCE

9,807hours given by volunteers in 2018

“I THOUGHT I’D NEED ANIMAL EXPERIENCE TO VOLUNTEER”

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“THE COMMUNITY HERE ALWAYS THOUGHT STREET DOGS WERE TO BE FEARED”


A FRESH LOOK ATFUNDRAISINGMayhew’s fundraising team inspire our supporters and the general

public to give through our events, appeals and online products.

Part of homeless charity Crisis’ supporter team, Zoe Dowsett worked with the Mayhew team on a joint fundraising campaign over the festive season, producing an innovative range of virtual gifts to help animals and their homeless owners – with proceeds being split equally between both charities:

Why did you partner with Mayhew on this campaign?“Crisis and Mayhew’s welfare teams have worked together for years, as Mayhew provide the kennels support at our � agship Crisis at Christmas event. It’s a really important service and is something we want to talk about more! Mayhew and Crisis are both working in di� erent ways to help people take lasting steps out of homelessness, so a joint fundraising campaign felt like a great idea.”

What was the impact?“We didn’t have long to pull the campaign together, but were so pleased with the results. Our brands worked brilliantly, and there was a huge buzz on our social media channels when we launched. We raised almost £30,000 for the two charities, which blew us away! “

Why is the bond between people going through homelessness and their animals worth protecting?“I learnt a lot about the special bond through this project. For instance the Mayhew team explained that homeless people will often feed their dog before themselves, and that they sometimes don’t access services – like the ones Crisis provide – if they don’t have somewhere for their animal to be. I can’t imagine what di� erence it must make knowing there is support out there for them and their dog too.”

After she was handed over by her previous owner, Pomeranian Foxy (pictured right) was in Mayhew’s care for two months before � nding her perfect home. There wasn’t a chance of her getting bored while she waited though, with two glittering events to keep her busy!

In December, Foxy stole the show (and everyone’s hearts) at our Christmas Carols evening, which raised £4,500 for Mayhew. Then in January 2019, she had a very special encounter with HRH The Duchess of Sussex on her � rst visit to our Home as Patron.

BUSY FOXY

people on social media with 1.2 million people watching the � lms

In June 2018, we launched Mayhew’s new website. Built by agency adaptable, the site aimed to make it easier for people to � nd out about Mayhew’s varied services and to support us. In October we were thrilled to win the Good Website Guide’s ‘Charity site of the year’ award!

Nine-week-old Chihuahua cross, George Michael, was found sitting alone – without a collar or lead – on the scorching London Underground last summer. When he was brought into Mayhew, we found he had no micro-chip and no-one came forward for him.

Mayhew’s digital team put together a heartbreaking � lm telling little George’s story. As well as being shared on the Evening Standard, Metro and the Daily Mail websites, over 15,000 people saw it via Mayhew’s Facebook post. In fact, one very important person found out about George this way – his future adopter!

FINDING A HOME FOR GEORGE

£50,000 was raised at our 2018 events

Over

450volunteering hours were clocked up at events

Almost

3.9Our ‘Home is where their dog is’ campaign reached

INSPIRING ACTION THROUGH OUR DIGITAL CHANNELSMayhew’s website, social media, emails and other

channels make it possible for more people to hear about our work and support, donate or get involved.

milli

on

Dawn Gager is a specialist support worker at a Salvation Army hostel in East London, where she coordinates drop-ins with our Animal Welfare O� cers. Dawn supported hostel resident Shaun and his dog To� ee to appear in our documentary series, ‘Home is where their dog is’ in December 2018, which aimed to change perceptions of homeless people and pets:

How do you know Shaun and To� ee?“Shaun’s been here at the shelter a while. To� ee’s amazing – he’s so well trained and Shaun is brilliant with him. He loves that dog so much that if Shaun had to pick the street or losing his dog, he’d pick the street.”

Why are animals so important for people in this situation?“People often become homeless because they’ve lost that peer support. A lot of them get animals to keep them company because they

trust the animals more than actual people. A lot of our clients look after their pets better than themselves.”

What impact does Mayhew’s support have on the residents and their dogs?“Every few weeks [Mayhew] come with a big trolley with food, jackets for the dogs and our clients actually get excited to come down… it’s a fun day! That’s really important – it’s not just about the dog or the cat, it’s about the person.”

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A FRESH LOOK ATFUNDRAISINGMayhew’s fundraising team inspire our supporters and the general

public to give through our events, appeals and online products.

Part of homeless charity Crisis’ supporter team, Zoe Dowsett worked with the Mayhew team on a joint fundraising campaign over the festive season, producing an innovative range of virtual gifts to help animals and their homeless owners – with proceeds being split equally between both charities:

Why did you partner with Mayhew on this campaign?“Crisis and Mayhew’s welfare teams have worked together for years, as Mayhew provide the kennels support at our � agship Crisis at Christmas event. It’s a really important service and is something we want to talk about more! Mayhew and Crisis are both working in di� erent ways to help people take lasting steps out of homelessness, so a joint fundraising campaign felt like a great idea.”

What was the impact?“We didn’t have long to pull the campaign together, but were so pleased with the results. Our brands worked brilliantly, and there was a huge buzz on our social media channels when we launched. We raised almost £30,000 for the two charities, which blew us away! “

Why is the bond between people going through homelessness and their animals worth protecting?“I learnt a lot about the special bond through this project. For instance the Mayhew team explained that homeless people will often feed their dog before themselves, and that they sometimes don’t access services – like the ones Crisis provide – if they don’t have somewhere for their animal to be. I can’t imagine what di� erence it must make knowing there is support out there for them and their dog too.”

After she was handed over by her previous owner, Pomeranian Foxy (pictured right) was in Mayhew’s care for two months before � nding her perfect home. There wasn’t a chance of her getting bored while she waited though, with two glittering events to keep her busy!

In December, Foxy stole the show (and everyone’s hearts) at our Christmas Carols evening, which raised £4,500 for Mayhew. Then in January 2019, she had a very special encounter with HRH The Duchess of Sussex on her � rst visit to our Home as Patron.

BUSY FOXY

people on social media with 1.2 million people watching the � lms

In June 2018, we launched Mayhew’s new website. Built by agency adaptable, the site aimed to make it easier for people to � nd out about Mayhew’s varied services and to support us. In October we were thrilled to win the Good Website Guide’s ‘Charity site of the year’ award!

Nine-week-old Chihuahua cross, George Michael, was found sitting alone – without a collar or lead – on the scorching London Underground last summer. When he was brought into Mayhew, we found he had no micro-chip and no-one came forward for him.

Mayhew’s digital team put together a heartbreaking � lm telling little George’s story. As well as being shared on the Evening Standard, Metro and the Daily Mail websites, over 15,000 people saw it via Mayhew’s Facebook post. In fact, one very important person found out about George this way – his future adopter!

FINDING A HOME FOR GEORGE

£50,000 was raised at our 2018 events

Over

450volunteering hours were clocked up at events

Almost

3.9Our ‘Home is where their dog is’ campaign reached

INSPIRING ACTION THROUGH OUR DIGITAL CHANNELSMayhew’s website, social media, emails and other

channels make it possible for more people to hear about our work and support, donate or get involved.

milli

on

Dawn Gager is a specialist support worker at a Salvation Army hostel in East London, where she coordinates drop-ins with our Animal Welfare O� cers. Dawn supported hostel resident Shaun and his dog To� ee to appear in our documentary series, ‘Home is where their dog is’ in December 2018, which aimed to change perceptions of homeless people and pets:

How do you know Shaun and To� ee?“Shaun’s been here at the shelter a while. To� ee’s amazing – he’s so well trained and Shaun is brilliant with him. He loves that dog so much that if Shaun had to pick the street or losing his dog, he’d pick the street.”

Why are animals so important for people in this situation?“People often become homeless because they’ve lost that peer support. A lot of them get animals to keep them company because they

trust the animals more than actual people. A lot of our clients look after their pets better than themselves.”

What impact does Mayhew’s support have on the residents and their dogs?“Every few weeks [Mayhew] come with a big trolley with food, jackets for the dogs and our clients actually get excited to come down… it’s a fun day! That’s really important – it’s not just about the dog or the cat, it’s about the person.”

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COMMUNITYWe will invest in the Animal Welfare team, structure and processes so they are equipped to deal with a year on year 10% increase in projects helping the community.

We will work with organisations such as Middlesex University and the Westminster Drug Project to research the impact of TheraPaws on vulnerable people and those su� ering mental health issues.

Mayhew’s focus on tackling the irresponsible breeding that results in puppies like Luna (see page 6) ending up in our care will continue as a priority in 2018. The Department of Environment, Food and Rural A� airs has announced a call for evidence on whether there should be a ban on 3rd party puppy sales. Mayhew has been an advocate for this ban and has provided evidence to government for review and will closely follow other suggested amendments to animal welfare legislation.

REHOMINGWe will expand our Home from Home project supporting people who want or need to give their pets away to good homes, to do so using our adoption services from their homes – rather than needing to use online selling platforms.

Our cattery and kennels teams will continue with 2017’s developments to our behavioural assessment and enrichment methods, policies and procedures and continue to improve them in line with appropriate understanding in the animal welfare world.

CLINICWe will be producing bespoke training materials and videos for our vet training programmes, something needed across the veterinary sector.

In addition, we will pilot a graduate vet training scheme with Medivet, in line with our commitment to improving standards in the future of animal welfare and veterinary care.

MAYHEW INTERNATIONALWe will recruit a second dog-catching team in Kabul, Afghanistan to implement and deliver the mass canine rabies vaccination programme, carry out a second Dog Population Survey to assess changes from 2015 and from that design and start a comprehensive Trap, Vaccinate, Neuter, Release programme in the second half of 2018.

In Georgia, we will continue to train Georgian vets working to address the free-roaming dog and cat populations in Tbilisi in a safe and secure way, working with the local authorities on shelter management and disease control.

In Russia, we will continue to empower graduate trainee vets to pass their skills on, welcoming one vet to London for training in the summer and supporting the local charities with spay and neuter projects for street and stray animals, private shelters and families on very low-incomes.

THE REQUIREMENTS OF NEW GDPR REGULATIONS WERE MET SUCCESSFULLY AND WE ARE DEVELOPING NEW WAYS TO NURTURE AND GROW OUR SUPPORTER BASE

WE ARE ON TRACKTO COMPLETE THE ROYAL VETERINARY

COLLEGE’S PSS AND ICC CAT FRIENDLY CLINIC

ACCREDITATION IN MID-2019

RESEARCH INTO THE IMPACT OF THERAPAWS ON MENTAL AND PHYSICAL WELLBEING IS UNDERWAY WITH THE RESULTS DUE IN 2019

BESPOKE TRAINING MATERIALS AND VIDEOS ARE IN PRODUCTIONAND WILL BE AVAILABLE FOR USE INTERNALLY AND ACROSS THE VETERINARY SECTOR

THE GOVERNMENT ANNOUNCED A CALL FOR EVIDENCE ON 3RD PARTY

SALES AT MAYHEW IN FEBRUARY WHICH MAYHEW AND SECTOR COLLEAGUES

PARTICIPATED IN, LEADING TO A COMMITMENT TO CHANGE THE LAW

WE HAVE RECRUITED A SECOND DOG CATCHING TEAM IN KABUL, AFGHANISTAN,

MET OUR FIRST YEAR TARGET OF VACCINATING A MINIMUM OF 70% OF THE

DOG POPULATION AND COLLATED DATA ON WHICH TO BASE OUR TVNR PROGRAMME,

WHICH WE PLAN TO START IN 2019

A SUCCESSFUL TRAINING PROGRAMME WITH MEDIVET WAS COMPLETED IN LINE WITH OUR COMMITMENT TO IMPROVING STANDARDS FOR THE FUTURE OF VETERINARY CARE

2018-20The journey so far

WE HAVE INCREASED OUR REACH IN LONDON, WITH MILLIONS SEEING OUR HOMELESSNESS DOCUMENTARIES AND OTHER DIGITAL CAMPAIGNS

WE ARE WORKING SUCCESSFULLYWITH COUNCILS AND LOCAL AUTHORITIES TO ENFORCE PET POSITIVE POLICIES AND NEUTERING GUIDANCE

MAYHEW PRESENCE IN GEORGIA HAS BEEN

FORMALISEDTHROUGH BECOMING

A REGISTERED NGO AND STARTING

THE PROCESS OF RECRUITING A LOCAL

TEAM

A NEW VET CLINIC STRUCTURE WILL ENABLE 2019 TO FOCUS ON ACHIEVING A 10% INCREASE IN FOOTFALL, MAKING OUR PREVENTATIVE SERVICES ACCESSIBLE TO MORE ANIMALS AND PEOPLE

WE HAVE RECRUITED A NEW ANIMAL WELFARE OFFICER TO DEVELOP PET REFUGE AND THE TEAM ARE RESPONDING TO A 10% YEAR ON YEAR INCREASE IN HELP FORMS AND HELPED MORE ANIMALSOUTSIDE THE HOME THAN INSIDE IT IN 2018

BESPOKE TRAINING MATERIALS AND VIDEOS ARE AND WILL BE AVAILABLE FOR USE INTERNALLY AND ACROSS THE VETERINARY SECTOR

i

DUE IN 2019

WE HAVE BUILT AND LAUNCHED OUR AWARD WINNING NEW WEBSITE AND A NEW, BESPOKE DATA SYSTEM ‘PAWTRIX’

WE HAVELAUNCHEDAWARD WINNING NEW WEBSITE AND A NEW, BESPOKE DATA SYSTEM

WE HAVE INCREASED

WE HAVE RECRUITED A NEW ANIMAL WELFARE OFFICER TO DEVELOP PET REFUGE AND THE

WE ARE SUCCESSFULLYWITH COUNCILS AND LOCAL AUTHORITIES TO



A REGISTERED NGO

A NEW VET CLINIC STRUCTURE2019 TO FOCUS ON A 10% INCREASE IN FOOTFALL,

ANNOUNCED A

RECRUITED A SECOND DOG DOG

VETERINARY SECTOR

A PROGRAMMEWAS COMPLETED IN LINE WITH OUR COMMITMENT TO IMPROVING STANDARDS FOR THE FUTURE OF VETERINARY CARE

VETERINARY SECTOR

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COMMUNITYWe will invest in the Animal Welfare team, structure and processes so they are equipped to deal with a year on year 10% increase in projects helping the community.

We will work with organisations such as Middlesex University and the Westminster Drug Project to research the impact of TheraPaws on vulnerable people and those su� ering mental health issues.

Mayhew’s focus on tackling the irresponsible breeding that results in puppies like Luna (see page 6) ending up in our care will continue as a priority in 2018. The Department of Environment, Food and Rural A� airs has announced a call for evidence on whether there should be a ban on 3rd party puppy sales. Mayhew has been an advocate for this ban and has provided evidence to government for review and will closely follow other suggested amendments to animal welfare legislation.

REHOMINGWe will expand our Home from Home project supporting people who want or need to give their pets away to good homes, to do so using our adoption services from their homes – rather than needing to use online selling platforms.

Our cattery and kennels teams will continue with 2017’s developments to our behavioural assessment and enrichment methods, policies and procedures and continue to improve them in line with appropriate understanding in the animal welfare world.

CLINICWe will be producing bespoke training materials and videos for our vet training programmes, something needed across the veterinary sector.

In addition, we will pilot a graduate vet training scheme with Medivet, in line with our commitment to improving standards in the future of animal welfare and veterinary care.

MAYHEW INTERNATIONALWe will recruit a second dog-catching team in Kabul, Afghanistan to implement and deliver the mass canine rabies vaccination programme, carry out a second Dog Population Survey to assess changes from 2015 and from that design and start a comprehensive Trap, Vaccinate, Neuter, Release programme in the second half of 2018.

In Georgia, we will continue to train Georgian vets working to address the free-roaming dog and cat populations in Tbilisi in a safe and secure way, working with the local authorities on shelter management and disease control.

In Russia, we will continue to empower graduate trainee vets to pass their skills on, welcoming one vet to London for training in the summer and supporting the local charities with spay and neuter projects for street and stray animals, private shelters and families on very low-incomes.

THE REQUIREMENTS OF NEW GDPR REGULATIONS WERE MET SUCCESSFULLY AND WE ARE DEVELOPING NEW WAYS TO NURTURE AND GROW OUR SUPPORTER BASE

WE ARE ON TRACKTO COMPLETE THE ROYAL VETERINARY

COLLEGE’S PSS AND ICC CAT FRIENDLY CLINIC

ACCREDITATION IN MID-2019

RESEARCH INTO THE IMPACT OF THERAPAWS ON MENTAL AND PHYSICAL WELLBEING IS UNDERWAY WITH THE RESULTS DUE IN 2019

BESPOKE TRAINING MATERIALS AND VIDEOS ARE IN PRODUCTIONAND WILL BE AVAILABLE FOR USE INTERNALLY AND ACROSS THE VETERINARY SECTOR

THE GOVERNMENT ANNOUNCED A CALL FOR EVIDENCE ON 3RD PARTY

SALES AT MAYHEW IN FEBRUARY WHICH MAYHEW AND SECTOR COLLEAGUES

PARTICIPATED IN, LEADING TO A COMMITMENT TO CHANGE THE LAW

WE HAVE RECRUITED A SECOND DOG CATCHING TEAM IN KABUL, AFGHANISTAN,

MET OUR FIRST YEAR TARGET OF VACCINATING A MINIMUM OF 70% OF THE

DOG POPULATION AND COLLATED DATA ON WHICH TO BASE OUR TVNR PROGRAMME,

WHICH WE PLAN TO START IN 2019

A SUCCESSFUL TRAINING PROGRAMME WITH MEDIVET WAS COMPLETED IN LINE WITH OUR COMMITMENT TO IMPROVING STANDARDS FOR THE FUTURE OF VETERINARY CARE

2018-20The journey so far

WE HAVE INCREASED OUR REACH IN LONDON, WITH MILLIONS SEEING OUR HOMELESSNESS DOCUMENTARIES AND OTHER DIGITAL CAMPAIGNS

WE ARE WORKING SUCCESSFULLYWITH COUNCILS AND LOCAL AUTHORITIES TO ENFORCE PET POSITIVE POLICIES AND NEUTERING GUIDANCE



A REGISTERED NGO AND STARTING

THE PROCESS OF RECRUITING A LOCAL

TEAM

A NEW VET CLINIC STRUCTURE WILL ENABLE 2019 TO FOCUS ON ACHIEVING A 10% INCREASE IN FOOTFALL, MAKING OUR PREVENTATIVE SERVICES ACCESSIBLE TO MORE ANIMALS AND PEOPLE

WE HAVE RECRUITED A NEW ANIMAL WELFARE OFFICER TO DEVELOP PET REFUGE AND THE TEAM ARE RESPONDING TO A 10% YEAR ON YEAR INCREASE IN HELP FORMS AND HELPED MORE ANIMALSOUTSIDE THE HOME THAN INSIDE IT IN 2018

BESPOKE TRAINING MATERIALS AND VIDEOS ARE AND WILL BE AVAILABLE FOR USE INTERNALLY AND ACROSS THE VETERINARY SECTOR

i

DUE IN 2019

WE HAVE BUILT AND LAUNCHED OUR AWARD WINNING NEW WEBSITE AND A NEW, BESPOKE DATA SYSTEM ‘PAWTRIX’

WE HAVELAUNCHEDAWARD WINNING NEW WEBSITE AND A NEW, BESPOKE DATA SYSTEM

WE HAVE INCREASED

WE HAVE RECRUITED A NEW ANIMAL WELFARE OFFICER TO DEVELOP PET REFUGE AND THE

WE ARE SUCCESSFULLYWITH COUNCILS AND LOCAL AUTHORITIES TO



A REGISTERED NGO

A NEW VET CLINIC STRUCTURE2019 TO FOCUS ON A 10% INCREASE IN FOOTFALL,

ANNOUNCED A

RECRUITED A SECOND DOG DOG

VETERINARY SECTOR

A PROGRAMMEWAS COMPLETED IN LINE WITH OUR COMMITMENT TO IMPROVING STANDARDS FOR THE FUTURE OF VETERINARY CARE

VETERINARY SECTOR

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COMMUNITYWe will focus on preventing animals coming into the Home, including through a new Pet Refuge Guardian scheme where people going through very short term crises receive animal care in their homes.

We will explore new ways to track attitudes towards feral cats, better understanding the impact of our population control and educational programmes in the community.

We will increase the presence of our TheraPaws programme across the whole of London, and build on the pilot with Westminster Drugs Project in 2019 with more mental health focused visits.

We’ll closely monitor the progress of legislation against 3rd party sellers and continue our work in the community rescuing animals from poor conditions and raising awareness of responsible pet ownership.

REHOMINGWe will help more animals � nd new homes without coming into the shelter environment, recruiting volunteers to help advertise our Rehome from Home scheme. They will promote the bene� ts of using our adoption services remotely, rather than turning to online selling platforms, and therefore reduce the number of animals unwittingly ending up in the wrong hands.

For animals who do come into Mayhew, including urgent welfare cases, we will continue to develop the enrichment and rehabilitation they receive, and reduce stress levels in the shelter environment.

CLINICWe will launch a new vaccination for life product ‘Booster Bundle’ and increase the provision of vaccination and nurses clinics, trialling di� erent timings.

A new Practice Manager will be in place and there will be a review of clinic services to ensure we are best supporting the local communitywith preventative veterinary care.

MAYHEW INTERNATIONALAlongside our planned major rabies vaccination and TVNR programme in Kabul, Afghanistan, we will be delivering a TVNR programme via two clinics in Tbilisi, Georgia, where the vets have been trained by Mayhew and now train others. We will continue to work with the Georgian authorities to deliver an e� ective dog population management programme for the city and provide training in shelter management and medicine.

Our maintenance programme in India with HOPE & Animal Trust will continue through the spay and neuter and education programmes. Dogs admitted under the programmes will also receive treatment for other conditions where necessary.

We will continue to work in Russia to provide basic preventative veterinary care for dogs and cats to more rural towns and villagesthat have no veterinary provision, and work with the monastic communities to encourage neutering and good pet care.

SUPPORTING SERVICESWe will complete a refurbishment of our main kennel block, ensuring the best possible facilities for animal care and the working environment for sta� and volunteers.

As part of our commitment to continually improve, we will review and implement new rewards and bene� ts for sta� and volunteers. We will also support more volunteers to get involved in our community outreach work including recruiting new Pet Refuge Guardians and Rehome from Home volunteers.

We will work with our Patron and celebrity ambassadors to raise awareness of Mayhew amongst new audiences.

2019-20A LOOK AHEAD

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COMMUNITYWe will focus on preventing animals coming into the Home, including through a new Pet Refuge Guardian scheme where people going through very short term crises receive animal care in their homes.

We will explore new ways to track attitudes towards feral cats, better understanding the impact of our population control and educational programmes in the community.

We will increase the presence of our TheraPaws programme across the whole of London, and build on the pilot with Westminster Drugs Project in 2019 with more mental health focused visits.

We’ll closely monitor the progress of legislation against 3rd party sellers and continue our work in the community rescuing animals from poor conditions and raising awareness of responsible pet ownership.

REHOMINGWe will help more animals � nd new homes without coming into the shelter environment, recruiting volunteers to help advertise our Rehome from Home scheme. They will promote the bene� ts of using our adoption services remotely, rather than turning to online selling platforms, and therefore reduce the number of animals unwittingly ending up in the wrong hands.

For animals who do come into Mayhew, including urgent welfare cases, we will continue to develop the enrichment and rehabilitation they receive, and reduce stress levels in the shelter environment.

CLINICWe will launch a new vaccination for life product ‘Booster Bundle’ and increase the provision of vaccination and nurses clinics, trialling di� erent timings.

A new Practice Manager will be in place and there will be a review of clinic services to ensure we are best supporting the local communitywith preventative veterinary care.

MAYHEW INTERNATIONALAlongside our planned major rabies vaccination and TVNR programme in Kabul, Afghanistan, we will be delivering a TVNR programme via two clinics in Tbilisi, Georgia, where the vets have been trained by Mayhew and now train others. We will continue to work with the Georgian authorities to deliver an e� ective dog population management programme for the city and provide training in shelter management and medicine.

Our maintenance programme in India with HOPE & Animal Trust will continue through the spay and neuter and education programmes. Dogs admitted under the programmes will also receive treatment for other conditions where necessary.

We will continue to work in Russia to provide basic preventative veterinary care for dogs and cats to more rural towns and villagesthat have no veterinary provision, and work with the monastic communities to encourage neutering and good pet care.

SUPPORTING SERVICESWe will complete a refurbishment of our main kennel block, ensuring the best possible facilities for animal care and the working environment for sta� and volunteers.

As part of our commitment to continually improve, we will review and implement new rewards and bene� ts for sta� and volunteers. We will also support more volunteers to get involved in our community outreach work including recruiting new Pet Refuge Guardians and Rehome from Home volunteers.

We will work with our Patron and celebrity ambassadors to raise awareness of Mayhew amongst new audiences.

2019-20A LOOK AHEAD

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Butternut BoxDogs Trust WorldwidePetPlan Charitable TrustThe Animal Defence TrustThe Gallimore TrustThe Marchig Animal Welfare Trust & Fondation MarchigThe Metropolitan Masonic CharityThe Mrs D M France-Hayhurst FoundationThe Pauline Bishop Charitable Trust

The Rose Foundation The Sylvanus Charitable TrustThe Taurus FoundationThe Violet Mauray Charitable Trust

Business membersMill Lane Veterinary SurgeryNICE SystemsScarlet & VioletVavasour Investments Limited

THANK YOU

TrusteesIn 2018 we welcomed seven new trustees, who will help shape Mayhew’s future. We bid goodbye to several dedicated former-trustees. Thank you for all your hard work!

Gifts in kindOur work in 2018 wouldn’t have been possible without business and individual donations of blankets, toys, food and treats, both direct and through our Amazon wishlist. We are also grateful for generous gifts in kind from:

• Dominic Goldman• Facebook• Iconoclast

Mayhew receives no funds from the lottery or government and we are dependent on the generosity of our supporters in order to continue and develop our essential animal welfare work. We are delighted to report an increase of over 14% in income from donations and an overall increase in total income of over 27%. Thank you to everyone who supported us in 2018.

Part of our total income is made up of legacies and this income was 52% higher than in 2017. We are so grateful to all those who remember Mayhew in their wills; without these amazing gestures of kindness and support, we would be unable to carry out our charitable activities so extensively.

We are proud to be spending more than ever before on these charitable activities: our direct and indirect expenditure on improving animal welfare in London increased by 7% compared to 2017. A major part of this increase was due to the additional expenditure on vital animal welfare sta� at our Kensal Green site.

On the international front, our expenditure in Afghanistan increased as 2018 saw the � rst full year of our vaccination programme in Kabul, where we invested in more essential animal welfare sta� including � ve vets.

Our expenditure on raising funds and awareness enables us to ensure that we can secure su� cient income in the future to continue our valuable and essential animal welfare work. In 2018, our expenditure in this area was 5% lower than in 2017, re� ecting our determination to keep costs down whilst at the same time continuing to invest and increase the amounts we receive in donations.

Mindful of the need to invest in all areas of the charity in order to achieve our strategic aims, and with the backing of su� cient cash and reserves, the trustees have budgeted for expenditure to exceed income in 2017, 2018 and 2019. Our total net de� cit for 2018 was £168,878 (2017 - £541,252). If non-cash elements such as depreciation and revaluation of investments are not included, our de� cit for 2018 is reduced to £13,636 (2017 - £428,676).

FINANCIAL REVIEW

56%33%

2%3%

5% 1%

69%

23%

5%

3%

56%33%

2%3%

5% 1%

69%

23%

5%

3%

TOTAL EXPENDITURE: £2,932,2322017: £2,739,344

Animal welfare: £2,030,866 (69% of total expenditure)2017: £1,862,101 (68%)International grants for animal welfare: £73,668 (3%) 2017: £83,722 (3%)Animal welfare in Afghanistan: £159,497 (5%)2017: £89,966 (3%)Raising funds and awareness: £668,201 (23%)2017: £703,555 (26%)

TOTAL INCOME: £2,781,1412017: £2,187,952

Legacies: £1,556,593 (56% of total income)2017: £1,022,869 (47%)Donations: £939,088 (33%)2017: £821,164 (37%)Fundraising events: £50,091 (2%)2017: £81,505 (4%)Trading income: £73,191 (3%) 2017: £82,458 (4%)Vet clinic and rehoming fees: £137,645 (5%)2017: £127,312 (6%)Investment and other income: £24,533 (1%)2017: £52,644 (2%) Based on the income and expenditure � gures included in our audited Annual

report and accounts 2018

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Butternut BoxDogs Trust WorldwidePetPlan Charitable TrustThe Animal Defence TrustThe Gallimore TrustThe Marchig Animal Welfare Trust & Fondation MarchigThe Metropolitan Masonic CharityThe Mrs D M France-Hayhurst FoundationThe Pauline Bishop Charitable Trust

The Rose Foundation The Sylvanus Charitable TrustThe Taurus FoundationThe Violet Mauray Charitable Trust

Business membersMill Lane Veterinary SurgeryNICE SystemsScarlet & VioletVavasour Investments Limited

THANK YOU

TrusteesIn 2018 we welcomed seven new trustees, who will help shape Mayhew’s future. We bid goodbye to several dedicated former-trustees. Thank you for all your hard work!

Gifts in kindOur work in 2018 wouldn’t have been possible without business and individual donations of blankets, toys, food and treats, both direct and through our Amazon wishlist. We are also grateful for generous gifts in kind from:

• Dominic Goldman• Facebook• Iconoclast

Mayhew receives no funds from the lottery or government and we are dependent on the generosity of our supporters in order to continue and develop our essential animal welfare work. We are delighted to report an increase of over 14% in income from donations and an overall increase in total income of over 27%. Thank you to everyone who supported us in 2018.

Part of our total income is made up of legacies and this income was 52% higher than in 2017. We are so grateful to all those who remember Mayhew in their wills; without these amazing gestures of kindness and support, we would be unable to carry out our charitable activities so extensively.

We are proud to be spending more than ever before on these charitable activities: our direct and indirect expenditure on improving animal welfare in London increased by 7% compared to 2017. A major part of this increase was due to the additional expenditure on vital animal welfare sta� at our Kensal Green site.

On the international front, our expenditure in Afghanistan increased as 2018 saw the � rst full year of our vaccination programme in Kabul, where we invested in more essential animal welfare sta� including � ve vets.

Our expenditure on raising funds and awareness enables us to ensure that we can secure su� cient income in the future to continue our valuable and essential animal welfare work. In 2018, our expenditure in this area was 5% lower than in 2017, re� ecting our determination to keep costs down whilst at the same time continuing to invest and increase the amounts we receive in donations.

Mindful of the need to invest in all areas of the charity in order to achieve our strategic aims, and with the backing of su� cient cash and reserves, the trustees have budgeted for expenditure to exceed income in 2017, 2018 and 2019. Our total net de� cit for 2018 was £168,878 (2017 - £541,252). If non-cash elements such as depreciation and revaluation of investments are not included, our de� cit for 2018 is reduced to £13,636 (2017 - £428,676).

FINANCIAL REVIEW

56%33%

2%3%

5% 1%

69%

23%

5%

3%

56%33%

2%3%

5% 1%

69%

23%

5%

3%

TOTAL EXPENDITURE: £2,932,2322017: £2,739,344

Animal welfare: £2,030,866 (69% of total expenditure)2017: £1,862,101 (68%)International grants for animal welfare: £73,668 (3%) 2017: £83,722 (3%)Animal welfare in Afghanistan: £159,497 (5%)2017: £89,966 (3%)Raising funds and awareness: £668,201 (23%)2017: £703,555 (26%)

TOTAL INCOME: £2,781,1412017: £2,187,952

Legacies: £1,556,593 (56% of total income)2017: £1,022,869 (47%)Donations: £939,088 (33%)2017: £821,164 (37%)Fundraising events: £50,091 (2%)2017: £81,505 (4%)Trading income: £73,191 (3%) 2017: £82,458 (4%)Vet clinic and rehoming fees: £137,645 (5%)2017: £127,312 (6%)Investment and other income: £24,533 (1%)2017: £52,644 (2%) Based on the income and expenditure � gures included in our audited Annual

report and accounts 2018

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InvestmentsShares received from a legacy in 2011 were held by Mayhew and monitored by the trustees. With good reserves in place, appropriate advice will be sought regarding the trustees’ long term investment strategy.

The charity’s assetsAcquisitions and disposals of fixed assets during the year are recorded in the notes to the financial statements.

Reserves policyThe charity’s work of rescuing and rehoming animals, together with its outreach work and the need to continue to refurbish the older facilities within the Home requires significant ongoing financial commitment and investment. The trustees regularly review the charity’s requirement for free reserves i.e. those unrestricted funds not invested in tangible and intangible fixed assets, designated for specific purposes or otherwise committed. The trustees have agreed that the level of free reserves held should be equivalent to 9-12 months expenditure on unrestricted funds. The trustees are of the opinion that this provides sufficient flexibility to cover temporary shortfalls in income due to timing differences in income flows, adequate working capital to cover core costs, and will allow the charity to cope and respond to unforeseen emergencies whilst specific action plans are implemented. Legacy income remains a significant element of our fundraising income, but due to the uncertainty of their notification and receipt, we have remained prudent when forecasting income from this stream.

At 31 December 2018 total funds and reserves amounted to £3,178,694 (2017 - £3,347,570).

Special trust funds at 31 December 2018, representing the net book value of the land and buildings comprising Mayhew House, Trenmar Gardens, Kensal Green, London NW10, amounted to £486,500 (2017 - £500,500). As described below under “Constitution”, the charity holds these assets in a trustee capacity. Special trust funds are not applicable for the general purposes of Mayhew and should properly be regarded as a fixed, illiquid asset without which Mayhew’s activities would no longer be tenable.

Restricted funds, being monies held for use towards specific projects at the request of the donor, amounted to £236,063 at 31 December 2018 (2017 - £235,051).

Free reserves, or general funds, excluding the net book value of the charity’s tangible and intangible fixed assets which are essential to its smooth operation and other designated funds, equate to £1,651,792 (2017 - £1,641,914). As a proportion of unrestricted expenditure (excluding depreciation) this is broadly equivalent to eight months of unrestricted expenditure. This is slightly below the reserves policy level and the trustees continue to believe that the policy level will be appropriate over the next few years and that the current reserves level will be sufficient to deliver the charity’s strategic plans focusing on prevention and education.

Designated fundsDesignated funds are set and adjusted in accordance with current strategic and operational requirements. These include covering a maintenance plan for our Home site which helps to ensure the animal accommodation and veterinary clinic are maintained to a high standard and provide a safe and secure working environment for our staff and animal residents, allow for consistency and continuity in developing our long-term projects overseas and enable us to respond to urgent needs or requests in line with the ethos of the organisation.

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Mayhew receives no government funding and is reliant on voluntary support. In order to provide the funds required to do our work, we fundraise in a number of different ways:

• We actively recruit supporters and encourage meaningful long-term relationships with them to support our work.

• We raise funds via our onsite and online stores which sell goods and Mayhew- branded products.

• We ask for contributions towards some animal welfare services including animal rehoming and veterinary treatment.

• We raise money through local community fundraising and by hosting fundraising events.

• We ask supporters to consider including a gift to Mayhew in their will.

• We raise money through other sources such as charitable trusts, foundations and companies.

We are members of the Fundraising Regulator and we always follow the Code of Fundraising Practice which can be found atwww.fundraisingregulator.org/code_of_practice.

We have several controls in place to ensure we protect our supporters’ privacy and data and to provide our supporters and potential supporters with the respect and gratitude they deserve:

• We will always send thanks for gifts unless supporters ask us not to.

• We make our fundraising contact details freely available to all supporters and encourage them to contact us with comments, feedback or to change the way in which we communicate with them.

• We have created a Supporter Promise and updated our Privacy Policy to further demonstrate our commitment to supporter care.

• We log all complaints and in 2018 we received 10 (in 2017, this was also 10) which were all resolved to the satisfaction of all parties.

• We take all reasonable steps to treat every donor fairly and take into account the needs of any potential donor who may be in a vulnerable circumstance or who may require additional care and support to make an informed decision.

Mayhew does not use third party fundraising agencies to recruit new donors face-to-face or via the telephone. In 2018 and 2017 we received small amounts of income from commercial participators collecting donations on our behalf.

MAYHEW IS COMMITTED TO FUNDRAISING RESPONSIBLY


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Constitution The Mayhew Home was incorporated in England and Wales on 8 September 1999 as a company limited by guarantee and not having a share capital (Company Registration Number 03837732). It has also been registered as a charity (Charity Registration Number 1077588) and is permitted to exclude the word “limited” from its name under Section 60 of the Companies Act 2006.

The Mayhew Animal Home Trust (Charity Registration No. 1077588-1) (the “Trust”) is registered by the Charity Commission as a subsidiary charity of The Mayhew Home. The Trust is governed by a Scheme of the Charity Commissioners for England and Wales dated 10 October 2004. Under this Scheme, the trustee holds on trust the land and buildings known as Mayhew House, Trenmar Gardens, Kensal Green, London NW10 for the Trust. These land and buildings are included within the attached financial statements and are represented by special trust funds as described in note 20 to the financial statements.

TrusteesAt any point in time, there must be at least three trustees although there is no maximum number. New trustees may be appointed by the trustees.

The names of trustees who served during the year are set out as part of the legal and administrative details on page 55.

No trustee received any remuneration for services as a trustee during the year. No trustee had any beneficial interest in any contract with the charity during the year.

On 1 July 2018, the trustees unanimously voted for Svetlana Ignatieva to become Chair of the Board of Trustees with effect from 1 January 2019. MsIgnatieva has served on the Board of Trustees for over 9 years. However, due to the large number of new appointees to the board in 2018, the trustees unanimously agreed that Ms Ignatieva should extend her term as trustee and take on the role of Chair until 31 December 2019 in order to provide continuity following Adam Halsey’s end of tenure as Chair on 31 December 2018. Succession planning for a new Chair will commence in 2019. New trustee recruitment was undertaken to ensure the board comprises a diverse range of skill sets.

Trustee recruitment, selection and inductionThe recruitment process for new trustees is formal including advertising and a formal interview process conducted by a sub group of the trustees.

With the recommendation of the sub group the final selection of potential new trustees is made and an induction programme is implemented, including opportunities to attend board meetings, participate in the discussions, learn about Mayhew and engage with the senior management team. A pack of information is provided from the outset including general publicly available information and, on selection, more detailed information is provided including minutes of meetings, strategic information, budgets and forecasts and the charity’s statutory documents.

The trustees receive periodic formal training on trustees’ responsibilities and current sector developments and receive training information which highlights both Mayhew specific matters and Charity Commission pronouncements. Bi-monthly trustees’ meetings facilitate more in depth discussions of sector wide issues identified by trustees and advisors.

Key management personnelThe key management personnel of the organisation comprise the Board of Trustees together with the:

• Chief Executive Officer• Head of Finance & Facilities• Head of HR, Training & Voluntary Resources• Head of Animal Welfare• Head Vet• Head Nurse• Head of Fundraising• Head of Marketing.

Pay and remuneration were reviewed as part of the budgeting process and an Advisory Committee set up to handle salary packages and appraisals of key management personnel.

STRUCTURE, GOVERNANCE AND MANAGEMENT

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Statement of trustees’ responsibilitiesThe trustees (who are also directors of The Mayhew Home for the purposes of company law) are responsible for preparing the trustees’ report and financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the income and expenditure of the charitable company for that period.

In preparing these financial statements, the trustees are required to:

• Select suitable accounting policies and then apply them consistently.

• Observe the methods and principles in Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102).

• Make judgments and estimates that are reasonable and prudent.

• State whether applicable United Kingdom Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements.

• Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in operation.

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Each of the trustees confirms that:

• So far as the trustee is aware, there is no relevant audit information of which the charitable company’s auditor is unaware.

• The trustee has taken all the steps that he/she ought to have taken as a trustee in order to make himself/herself aware of any relevant audit information and to establish that the charitable company’s auditor is aware of that information.

This confirmation is given and should be interpreted in accordance with the provisions of s418 of the Companies Act 2006.

EmployeesMayhew strives to be an equal opportunities employer and applies objective criteria to assess merit. It aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, race, colour, nationality, religion, ethnic or national origin, gender, marital status, sexual orientation or disability.

Selection criteria and procedures are reviewed to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities.

All employees are given equal opportunity and, where appropriate and possible, special training to enable them to progress both within and outside the organisation. Mayhew is committed to a programme of action to make this policy effective, and brings it to the attention of all employees.

Mayhew has been an accredited London Living Wage Employer since 2016.

As always, the trustees acknowledge the professionalism and dedication of the staff and the huge contribution of Mayhew volunteers over 2018, who contributed 9,807 (2017 - 9,784) hours of their own time to the organisation.

Gifts in kindDuring the year, Mayhew received generous gifts in kind from supporters. Although these gifts are greatly appreciated, it is not possible to reliably measure the value of them. In accordance with Mayhew’s accounting policies, no amount has been recognised in the accounts in relation to these gifts.

STRUCTURE, GOVERNANCE AND MANAGEMENT (CONTINUED)


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Risk managementThe trustees have assessed the major risks to which the charity is exposed, in particular those relating to the specific operational areas of the charity and its finances. The most serious threats and strategies in place to deal with them are considered to be:

The trustees believe that by monitoring reserve levels, by ensuring controls exist over key financial systems and strategies and by examining the operational and business risks faced by the charity on a regular basis, they have established effective systems to mitigate those risks.

This report has been prepared in accordance with the provisions of the Charities Act 2011, but serves as a report of the directors for the purposes of company legislation.

The financial statements have been prepared in accordance with the accounting policies set out in note 1 of the attached financial statements and comply with the charitable company’s memorandum and articles of association, applicable laws and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102).

Approved by the board and signed on their behalf

Chair of the Board of Trustees Date: 18 May 2019

Item Risk Risk Management Strategy

1 Loss of and/or decline in fundraising income or operational revenues

Short term and longer term fundraising strategies and business plans are in place, which ensure a diverse range of revenue streams. Regular reviews of income and performance. Succession planning for key Fundraising and Marketing personnel. Regular review of reserves policy.

2 Loss of reputation All staff and volunteers receive thorough inductions and are made aware of animal welfare position statements, operational protocols, data protection and compliance issues. Employee and Volunteer Handbooks are in place. All veterinary bodies requiring compliance are adhered to. Regular training and updates are provided to staff and volunteers. Comprehensive insurance is in place together with media and crisis management protocols.

3 Health and safety of staff, particularly in areas overseas and as a result of events outside of Mayhew’s control

The trustees monitor and regularly review the situation in areas where operations and personnel are situated. Appropriate insurance cover is arranged and the insurance company is kept appraised of the whereabouts and travel plans of all relevant staff. All personnel and volunteers are required to be vaccinated against relevant zoonotic diseases. Enhanced country-specific protocols and cover are in place for foreign nationals working overseas

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OpinionWe have audited the financial statements of The Mayhew Home (the ‘charitable company’) for the year ended 31 December 2018 which comprise the statement of financial activities, the balance sheet, the statement of cash flows and the notes to the financial statements, including a summary of the principal accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’ (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

• Give a true and fair view of the state of the charitable company’s affairs as at 31 December 2018 and of its income and expenditure for the year then ended.

• Have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice.

• Have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinionWe conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concernWe have nothing to report in respect of the following matters in relation to which the ISAs (UK) require us to report to you where:

• The trustees’ use of the going concern basis of accounting in the preparation of the financial statements is not appropriate.

• The trustees have not disclosed in the financial statements any identified material uncertainties that may cast significant doubt about the charitable company’s ability to continue to adopt the going concern basis of accounting for a period of at least twelve months from the date when the financial statements are authorised for issue.

Other informationThe trustees are responsible for the other information. The other information comprises the information included in the annual report and financial statements, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF THE MAYHEW HOMEFOR THE YEAR ENDED 31 DECEMBER 2018


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Opinions on other matters prescribed by the Companies Act 2006In our opinion, based on the work undertaken in the course of the audit:

• The information given in the trustees’ report for the financial year for which the financial statements are prepared is consistent with the financial statements.

• The trustees’ report has been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exceptionIn the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees’ report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

• Adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us.

• The financial statements are not in agreement with the accounting records and returns.

• Certain disclosures of trustees’ remuneration specified by law are not made.

• We have not received all the information and explanations we require for our audit.

• The trustees were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies’ exemptions in preparing the trustees’ report and from the requirement to prepare a strategic report.

Responsibilities of trusteesAs explained more fully in the trustees’ responsibilities statement, the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statementsOur objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Use of our reportThis report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

Amanda Francis (Senior Statutory Auditor)

For and on behalf of Buzzacott LLP, Statutory Auditor130 Wood Street, London EC2V 6DLDate: 20 May 2019

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STATEMENT OF FINANCIALACTIVITIESFOR THE YEAR ENDED 31 DECEMBER 2018

All of the charity’s activities derived from continuing operations during both 2017 and 2018. A full comparative statement of financial activities is given in note 27 to these financial statements.

Restricted Funds Restricted Special Total Total Unrestricted Income Trust Funds Funds Funds Funds Funds 2018 2017 Notes £ £ £ £ £INCOME AND EXPENDITUREIncome from: Donations and legacies 2 2,178,005 317,676 — 2,495,681 1,844,033Other trading activities 3 113,978 9,305 — 123,283 163,963Investment income and interest receivable 12,189 — — 12,189 11,247Charitable activities:Animal Welfare 4 137,645 — — 137,645 127,312Other income 5 12,344 — — 12,344 41,397 Total income 2,454,161 326,981 — 2,781,142 2,187,952

Expenditure on:Raising funds 6 657,626 10,575 — 668,201 703,555

Charitable activities:Animal Welfare Direct costs 7 1,272,335 302,688 14,000 1,589,023 1,416,292Support costs 10 672,508 2,500 — 675,008 619,497

Total expenditure 2,602,469 315,763 14,000 2,932,232 2,739,344

Net (expenditure) / income before investment (losses) / gains (148,308) 11,218 (14,000) (151,090) (551,392)

Net (losses) / gains on investment assets 16 (17,786) — — (17,786) 10,140

Net (expenditure) / income (166,094) 11,218 (14,000) (168,876) (541,252)

Transfers between funds 19 10,207 (10,207) — — — Net movement in funds 11 (155,887) 1,011 (14,000) (168,876) (541,252) Reconciliation of funds Funds brought forward at 1 January 2018 2,612,019 235,051 500,500 3,347,570 3,888,822

Funds carried forward at 31 December 2018 2,456,132 236,062 486,500 3,178,694 3,347,570


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THE MAYHEW HOMEBALANCE SHEETAS AT 31 DECEMBER 2018

2018 2017 Notes £ £ £ £

FIXED ASSETS Tangible fixed assets 14 984,678 1,084,934Intangible fixed assets 15 60,491 —Investments 16 167,449 185,235 1,212,618 1,270,169CURRENT ASSETS Debtors 17 264,803 144,287 Cash at bank and in hand 1,808,233 2,098,557 2,073,036 2,242,844 CREDITORS: Amounts falling due within one year 18 (106,960) (165,443) NET CURRENT ASSETS 1,966,076 2,077,401

TOTAL NET ASSETS 3,178,694 3,347,570 FUNDS AND RESERVES

Income funds

Restricted Funds Restricted income funds 19 236,062 235,051 Special trust funds 20 486,500 500,500Unrestricted Funds General fund 1,651,792 1,641,914 Designated funds 21 245,671 385,671 Tangible fixed assets fund 22 498,178 584,434 Intangible fixed assets fund 23 60,491 — 3,178,694 3,347,570

The financial statements of The Mayhew Home, Company Registration Number 03837732 (England and Wales) were approved and authorised for issue by the trustees and signed on their behalf, by:

S. IgnatievaChair of the Board of Trustees Date:18 May 2019

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THE MAYHEW HOMESTATEMENT OF CASH FLOWSFOR THE YEAR ENDED 31 DECEMBER 2018

Notes 2018 2017 £ £ Cash flows from operating activities: Net cash used in operating activities A (204,824) (435,792) Cash flows from investing activities: Investment income received 12,189 11,247Payments to acquire tangible fixed assets (23,905) (96,406)Payments to acquire intangible fixed assets (73,784) — Net cash used in investing activities (85,500) (85,159) Change in cash and cash equivalents in the year (290,324) (520,951) Cash and cash equivalents at 1 January 2018 B 2,098,557 2,619,508 Cash and cash equivalents at 31 December 2018 B 1,808,233 2,098,557

Notes to the statement of cash flows for the year to 31 December 2018:

A. Reconciliation of net movement in funds to net cash used in operating activities 2018 2017 £ £ Net movement in funds (as per the statement of financial activities) (168,876) (541,252)Adjustments for: Depreciation charge 124,161 122,716Amortisation charge 13,293 —Losses / (gains) on investments 17,786 (10,140)Investment income received (12,189) (11,247)Increase in debtors (120,516) (19,392)(Decrease) / increase in creditors (58,483) 23,523

Net cash used in operating activities (204,824) (435,792) B. Analysis of cash and cash equivalents 2018 2017 £ £

Cash at bank and in hand 1,808,233 2,098,557 Total cash and cash equivalents 1,808,233 2,098,557


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THE MAYHEW HOME NOTES TO THE FINANCIALSTATEMENTSFOR THE YEAR ENDED 31 DECEMBER 2018

1. PRINCIPAL ACCOUNTING POLICIESThe principal accounting policies adopted, judgements and key sources of estimation uncertainty in the preparation of the financial statements are laid out below.

Basis of preparationThese financial statements have been prepared for the year to 31 December 2018. Comparative information reflects the financial results for the year to 31 December 2017.

The financial statements have been prepared under the historical cost convention with items recognised at cost or transaction value unless otherwise stated in the relevant accounting policies below or the notes to these financial statements.

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (Charities SORP FRS 102) issued on 16 July 2014, the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

The charity constitutes a public benefit entity as defined by FRS 102.

The financial statements are presented in sterling and are rounded to the nearest pound.

Critical accounting estimates and areas of judgementPreparation of the financial statements requires the trustees and management to make significant judgements and estimates.

The items in the financial statements where these judgements and estimates have been made include:

• determining the basis for allocating support costs;

• estimating the useful economic life of tangible and intangible fixed assets; and

• assessing the probability of receiving legacies of which the charity has been notified.

Assessment of going concernThe trustees have assessed whether the use of the going concern assumption is appropriate in preparing these accounts. The trustees have made this assessment in respect to a period of one year from the date of approval of these financial statements.

The trustees of the charity have concluded that there are no material uncertainties related to events or conditions that may cast significant doubt on the ability of the charity to continue as a going concern. The trustees are of the opinion that the charity will have sufficient resources to meet its liabilities as they fall due.

Income recognitionIncome is recognised in the period in which the charity has entitlement to the income and the amount can be measured reliably and it is probable that the income will be received. Income is deferred only when the charity has to fulfil conditions before becoming entitled to it or where the donor or funder has specified that the income is to be expended in a future accounting period.

Income comprises donations, legacies, trading sales, fees from charitable activities, interest receivable and investment income.

Donations are recognised when the charity has confirmation of both the amount and settlement date. In the event of donations pledged but not received, the amount is accrued for where the receipt is considered probable. In the event that a donation is subject to conditions that require a level of performance before the charity is entitled to the funds, the income is deferred and not recognised until either those conditions are fully met, or the fulfilment of those conditions is wholly within the control of the charity and it is probable that those conditions will be fulfilled in the reporting period.

In accordance with the Charities SORP FRS 102 volunteer time is not recognised.

Legacies are included in the statement of financial activities when the charity is entitled to the legacy, the executors have established that there are sufficient surplus assets in the estate to pay the legacy, and any conditions attached to the legacy are within the control of the charity.

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Entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution.

Where legacies have been notified to the charity, or the charity is aware of the granting of probate, but the criteria for income recognition have not been met, then the legacy is treated as a contingent asset and disclosed if material. In the event that the gift is in the form of an asset other than cash or a financial asset traded on a recognised stock exchange, recognition is subject to the value of the gift being reliably measurable with a degree of reasonable accuracy and the title of the asset having being transferred to the charity.

Income from trading activities and fees receivable in connection with animal welfare work are recognised to the extent that it is probable that the economic benefits will flow to the charity and the revenue can be reliably measured. It is measured at fair value of the consideration received or receivable, excluding discounts, rebates, value added tax and other sales taxes.

Gifts in kind are recognised when the value of the gift to the charity can be reliably measured. The value is measured as the amount the charity would pay in the open market for an alternative item that would provide a benefit to the charity equivalent to the donated item.

Dividends are recognised once the dividend has been declared and notification has been received of the dividend due.

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid of payable by the bank.

Expenditure recognitionLiabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to make a payment to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably.

All expenditure is accounted for on an accruals basis. Expenditure comprises direct costs and support costs. All expenses, including support costs, are allocated or apportioned to the applicable expenditure headings. The classification between activities is as follows:

a. Expenditure on raising funds includes the salaries, direct costs and overheads associated with generating donated income.

b. Expenditure on charitable activities includes all costs associated with furthering the charitable purposes of the charity through the provision of its charitable activities. Such costs include the direct cost of providing shelter or a home for lost or stray, unwanted or abandoned animals and, where possible, finding good homes for such animals.

Grants of award funding to institutions are included in full in the statement of financial activities when the award agreement has been returned, completed and signed, by the recipient. Small final instalments of some award grant payments are subject to receipt of a satisfactory final report on the award project.

Allocation of support costsSupport costs represent indirect charitable expenditure. In order to carry out the primary purposes of the charity it is necessary to provide support in the form of personnel development, financial procedures, provision of office services and equipment and a suitable working environment.

Included within support costs are governance costs which are directly attributable to the necessary legal and auditing procedures for compliance with statutory requirements together with costs incurred in strategic planning exercises undertaken by the charity.

The majority of costs are directly attributable to specific activities. Shared staff related costs are apportioned to the activities on a per capita basis.

THE MAYHEW HOME NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)


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Tangible fixed assetsAll assets costing in excess of £1,000 and with an estimated useful life exceeding one year are capitalised. Freehold land and buildings are included in the financial statements at a valuation determined by the trustees as at 10 October 2004 using market value at that date as a guide for the basis of valuation. This constitutes deemed cost under FRS 102.

Depreciation is provided at the following annual rates in order to write off each tangible asset over its estimated useful life:

• Freehold land and building 2% on cost

• Reception refurbishment 10% on cost

• Improvements to animal accommodation 10% on cost

• Veterinary and animal welfare equipment 20% on cost

• Office equipment 20% on cost

• Motor vehicles 25% on cost

Assets under construction are not depreciated. On completion the asset is transferred to the appropriate asset classification and then depreciated at the relevant rate in order to write it off over its estimated useful life.

Intangible fixed assetsIntangible fixed assets comprise software and database systems including investment in the charity’s website. Such expenditure is capitalised and amortised. Amortisation is provided at the following annual rates in order to write off each intangible asset over its estimated useful life:

• Charity website 33.3% on cost

• ‘Pawtrix’ data system 10% on cost

InvestmentsListed investments are a form of basic financial instrument and are initially recognised at their transaction value and subsequently measured at their fair value as at the balance sheet date using the closing quoted market price. Realised and unrealised gains (or losses) are credited (or debited) to the statement of financial activities in the year in which they arise.

The charity does not acquire put options, derivatives or other complex financial instruments.

Realised gains (or losses) on investment assets are calculated as the difference between disposal proceeds and their opening carrying value or their purchase value if acquired subsequent to the first day of the financial year. Unrealised gains and losses are calculated as the difference between the fair value at the year-end and their carrying value at that date. Realised and unrealised investment gains (or losses) are combined in the statement of financial activities and are credited (or debited) in the year in which they arise.

DebtorsDebtors are recognised at their settlement amount, less any provision for non-recoverability. Prepayments are valued at the amount prepaid. They have been discounted to the present value of the future cash receipt where such discounting is material.

Cash at bank and in handCash at bank and in hand represents such accounts and instruments that are available on demand or have a maturity of less than three months from the date of acquisition. Deposits for more than three months but less than one year have been disclosed as short term deposits. Cash placed on deposit for more than one year is disclosed as a fixed asset investment.

Creditors and provisionsCreditors and provisions are recognised when there is an obligation at the balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably. Creditors and provisions are recognised at the amount the charity anticipates it will pay to settle the debt. They have been discounted to the present value of the future cash payment where such discounting is material.

Fund accountingThe restricted income funds are monies raised for, and their use restricted to, a specific purpose, or donations subject to donor imposed conditions.

Special trust funds represent the net book value of the land and buildings comprising Mayhew House in Trenmar Gardens for which the charity has responsibility in a trustee capacity.

The designated funds are monies or assets set aside out of the general fund and designated for specific purposes by the trustees.

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The tangible fixed assets fund and the intangible fixed assets fund represents the net book value of the charity’s tangible fixed assets and intangible fixed assets respectively other than those comprising part of restricted or special trust funds. Such assets are essential to the ongoing work of the charity and their net book value should not, therefore, be considered as funds available to meet everyday costs or contingencies.

The general fund comprises those monies which may be used towards meeting the charitable objectives of the charity and can be applied at the discretion of the trustees.

Leased assetsRentals applicable to operating leases where substantially all of the benefits and risks of ownership remain with the lessor are charged to the statement of financial activities on a straight-line basis over the lease term.

Pension costsContributions in respect of the charity’s defined contribution pension scheme are charged to the statement of financial activities when they are payable to the scheme. The charity’s contributions are restricted to the contributions disclosed in note 12. Outstanding contributions at the year end totalled £7,160 (2017 - £5,777). The charity has no liability beyond making its contributions and paying across the deductions for the employees’ contributions.



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2. DONATIONS AND LEGACIES Unrestricted Restricted Total Funds Funds Funds 2018 £ £ £Donations 638,320 300,768 939,088Legacies 1,539,685 16,908 1,556,593 2,178,005 317,676 2,495,681

Unrestricted Restricted Total Funds Funds Funds 2017 £ £ £Donations 609,825 211,339 821,164Legacies 983,531 39,338 1,022,869 1,593,356 250,677 1,844,033 3. OTHER TRADING ACTIVITIES

Unrestricted Restricted Total Funds Funds Funds 2018 £ £ £Sale of food and other animal welfare products 70,760 1,232 71,992Fundraising events 42,018 8,073 50,091Advertising 1,200 — 1,200 113,978 9,305 123,283

Unrestricted Restricted Total Funds Funds Funds 2017 £ £ £Sale of food and other animal welfare products 81,531 507 82,038Fundraising events 71,538 9,967 81,505Advertising 420 — 420 153,489 10,474 163,963

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4. ANIMAL WELFARE Unrestricted Funds Total Funds Total Funds 2018 2017 £ £ Rehoming fees 42,925 39,988Vaccination fees 40,602 45,941Neutering fees 31,041 32,814Animal boarding fees 6,577 8,569Veterinary training fees 16,500 — 137,645 127,312 5. OTHER INCOME Unrestricted Funds Total Funds Total Funds 2018 2017 £ £Insurance claims 103 4,588VAT refund in respect of prior years — 36,473Lease hire rebate 10,443 — Supplier refund 933 —Other miscellaneous income 865 336 12,344 41,397

6. EXPENDITURE ON RAISING FUNDS

Unrestricted Restricted Total Funds Funds Funds 2018 £ £ £Fundraising and publicity costsStaff costs 413,240 — 413,240Fundraising and publicity information 164,305 7,372 171,677Postage and stationery 36,788 2,593 39,881Legal and professional fees 9,686 — 9,686Cost of events 12,254 97 12,351Goods for resale 14,539 513 15,052Irrecoverable value added tax 6,814 — 6,814 657,626 10,575 668,201



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6. EXPENDITURE ON RAISING FUNDS (CONTINUED)

Unrestricted Restricted Total Funds Funds Funds 2017 £ £ £Fundraising and publicity costs Staff costs 380,401 — 380,401Fundraising and publicity information 192,333 15,607 207,940Postage and stationery 49,899 2,950 52,849Legal and professional fees 8,975 — 8,975Cost of events 32,567 — 32,567Goods for resale 12,233 856 13,089Irrecoverable value added tax 7,734 — 7,734 684,142 19,413 703,555

7. ANIMAL WELFARE – DIRECT COSTS Restricted Funds Restricted Special Total Unrestricted Income Trust Funds Funds Funds Funds 2018 £ £ £ £Staff costs (note 12) 1,036,450 53,189 — 1,089,639Veterinary fees and drugs 112,624 — — 112,624Animal welfare in Afghanistan (note 8) — 159,497 — 159,497Veterinary training — 1,748 — 1,748Animal feed 6,049 1,954 — 8,003Animal accommodation repairs and refurbishment 2,040 — — 2,040Animal ambulance running costs 3,298 9,221 — 12,519Depreciation 90,605 — 14,000 104,605Amortisation 4,844 — — 4,844Waste disposal 7,971 — — 7,971Other costs 8,454 3,411 — 11,866Grants payable (note 9) — 73,668 — 73,668 1,272,335 302,688 14,000 1,589,023

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Restricted Funds Restricted Special Total Unrestricted Income Trust Funds Funds Funds Funds 2017 £ £ £ £Staff costs (note 12) 943,857 19,295 — 963,152Veterinary fees and drugs 123,367 1,671 — 125,038Animal welfare in Afghanistan (note 8) — 89,966 — 89,966Animal feed 5,536 2,771 — 8,307Animal accommodation, repairs and refurbishment — — — — Animal ambulance running costs 12,011 — — 12,011Depreciation 89,343 — 14,000 103,343Waste disposal 9,093 — — 9,093Other costs 5,881 10,779 — 16,660Grants payable (note 9) 5,000 83,722 — 88,722 2017 Total funds 1,194,088 208,204 14,000 1,416,292

8. ANIMAL WELFARE IN AFGHANISTAN

Restricted Funds Total Funds Total Funds 2018 2017 £ £

Staff costs (note 12) 118,568 51,332Office and vehicle rental 21,174 13,035Training — 3,149Database and licenses — 3,500Travel and subsistence 8,150 8,749Office costs 5,570 10,201Medical supplies 6,035 —

159,497 89,966



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9. GRANTS PAYABLE

Unrestricted Restricted Total Funds Funds Income Funds 2018 £ £ £Charitable Fund for Animal Assistance ‘Fond Dingo’, Moscow, Russian Federation — 5,000 5,000Dog Organisation Georgia (DOG), Tbilisi, Georgia — 19,418 19,418Ecology of Human, Moscow, Russian Federation — 11,842 11,842HOPE and Animal Trust, Ranchi, India — 15,500 15,500Foundation for Harmonization of Human-Animal Relations, Moscow, Russia — 11,004 11,004New Vet Clinic, Tbilisi, Georgia — 4,796 4,796Grant administration — 6,108 6,108 — 73,668 73,668

Unrestricted Restricted Total Funds Funds Income Funds 2017 £ £ £Charitable Fund for Animal Assistance ‘Fond Dingo’, Moscow, Russian Federation — 5,000 5,000Dog Organisation Georgia (DOG), Tbilisi, Georgia — 15,868 15,868Ecology of Human, Moscow, Russian Federation — 12,951 12,951HOPE and Animal Trust, Ranchi, India — 17,517 17,517Foundation for Harmonization of Human-Animal Relations, Moscow, Russia — 12,238 12,238CRRC Georgia NNLE — 7,168 7,168Forgotten Animals — 140 140New Vet Clinic, Tbilisi, Georgia — 1,892 1,892RSPCA C4 Scheme 5,000 — 5,000Grant administration — 10,948 10,948 — 83,722 88,722

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10. ANIMAL WELFARE – DIRECTLY ATTRIBUTABLE SUPPORT COSTS Unrestricted Restricted Total Funds Funds Funds 2018 £ £ £Staff costs (note 12) 374,124 — 374,124Repairs and maintenance 83,470 — 83,470Rent, rates and insurance 76,278 — 76,278Public services 21,063 — 21,063Recruitment, training and general staff 54,846 2,500 57,346Irrecoverable value added tax 10,323 — 10,323Legal and professional 12,872 — 12,872Other office costs 11,527 — 11,527Depreciation 19,556 — 19,556Amortisation 8,449 — 8,449 672,508 2,500 675,008

Unrestricted Restricted Total Funds Funds Funds 2017 £ £ £Staff costs (note 12) 340,104 — 340,104Repairs and maintenance 63,849 — 63,849Rent, rates and insurance 62,871 — 62,871Public services 12,771 — 12,771Recruitment, training and general staff 67,077 — 67,077Irrecoverable value added tax 12,491 — 12,491Legal and professional 35,000 — 35,000Other office costs 5,961 — 5,961Depreciation 19,373 — 19,373 619,497 — 619,497

Support costs are costs of central management. These costs are apportioned to activities on a per capita basis.


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11. NET MOVEMENT IN FUNDS 2018 2017 £ £This is stated after charging: Staff costs (note 12) 1,995,571 1,734,989Auditor’s remuneration Statutory audit services 9,250 9,000 Other services 350 3,000Operating leases – equipment 34,958 21,913Operating leases – land and buildings 23,994 22,514Depreciation 124,161 122,716Amortisation 13,293 —

12. STAFF COSTS AND TRUSTEES’ REMUNERATION 2018 2017 £ £Staff costs during the year were as follows: Wages and salaries 1,819,344 1,582,668Social security costs 148,769 137,793Pension costs 27,458 14,528 1,995,571 1,734,989 Staff costs per function were as follows: Generation of funds 413,240 380,401Animal Welfare (including support) 1,582,331 1,354,588 1,995,571 1,734,989

Pension costs shown above relate to a defined contribution pension scheme operated by the charity for the benefit of its employees. It is administered by an independent third party.

A termination payment of £3,872 (2017 - £nil) is included in the above figures. This amount was paid in full during the year.

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2018 2017 Number Number The number of employees whose remuneration (salaries, wages and benefits in kind) exceeded £60,000 per annum was as follows: £60,001-£70,001 1 1 The average number of full time equivalent employees during the year analysed by function was: Animal welfare (including support) 64 54Generating funds 12 13 76 67

During 2018, nine employees on average were employed in Afghanistan (2017 – three). This figure is included in the average number of employees shown in Annual Welfare (including support costs) above.

None of the trustees received any remuneration in respect of their services during the year (2017 - £nil). No expenses were reimbursed to any trustee during the year (2017 - £nil).

The key management personnel in charge of directing, controlling, running and operating the charity on a day to day basis comprise the Chief Executive Officer, Head of Finance and Facilities, Head of Human Resources, Training and Voluntary Resources, Head of Animal Welfare, Head Vet, Head Nurse, Head of Fundraising and Head of Marketing.

The total remuneration (including taxable benefits and employer’s national insurance and pension contributions) of key management personnel for the year was £411,022 (2017 - £393,804).

13. TAXATIONThe Mayhew Home is a registered charity and, therefore, is not liable to income tax or corporation tax on income derived from its charitable activities, as it falls within the various exemptions available to registered charities.


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14. TANGIBLE FIXED ASSETS Veterinary Freehold Improvements and animal land and to animal Building welfare Office Motor buildings accommodation improvements equipment equipment Vehicles Total £ £ £ £ £ £ £

Cost or valuation At 1 January 2018 700,000 1,073,968 584,191 167,620 126,707 41,243 2,693,729Additions — — 11,246 19,208 2,451 — 23,905

700,000 1,073,968 595,437 177,828 129,158 41,243 2,717,634 At cost — 1,073,968 595,437 177,828 129,158 41,243 2,017,634At valuation – 2005 700,000 — — — — — 700,000

At 31 December 2018 700,000 1,073,968 595,437 177,828 129,158 41,243 2,717,634

Depreciation At 1 January 2018 199,500 959,072 200,318 104,227 117,329 28,349 1,608,795Charge for year 14,000 23,613 57,594 20,866 3,790 4,298 124,161

At 31 December 2018 213,500 982,685 257,912 125,093 121,119 32,647 1,732,956 Net Book Values At 31 December 2018 486,500 91,283 337,525 52,735 8,039 8,596 984,678 At 31 December 2017 500,500 114,896 383,873 63,393 9,378 12,894 1,084,934

15. INTANGIBLE FIXED ASSETS Website Data system TotalCost or valuation £ £ £At 1 January 2018 — — —Additions 25,348 48,436 73,784 At 31 December 2018 25,348 48,436 73,784 Amortisation At 1 January 2018 — — —Charge for year 8,449 4,844 13,293

At 31 December 2018 8,449 4,844 13,293 Net book values At 31 December 2018 16,899 43,592 60,491

At 31 December 2017 — — —

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16. INVESTMENTS

2018 2017 £ £

Listed investments Market value at 1 January 2018 185,235 175,095Unrealised (losses) or gains on revaluation — (17,786) 10,140 Market value at 31 December 2018 167,449 185,235 Cost of listed investments 197,127 197,127

All investments relate to companies listed on a UK stock exchange or incorporated in the UK.

Listed investments held at 31 December 2018 comprised the following: 2018 2017 £ £

UK fixed interest 8,445 9,731UK equities 159,004 175,504 167,449 185,235 At 31 December 2018, the following individual holdings had a market value in excess of 5% of the entire portfolio: 2018 2018 Value % of £ portfolio

Tesco plc 5p ordinary shares 59,621 35.61%Diageo 28 101/108 p ordinary shares 24,764 14.79%Prudential 5p ordinary shares 9,113 5.44%Experian 10c ordinary shares 15,754 9.41%

2017 2017 Value % of £ portfolio2017 comparison Tesco plc 5p ordinary shares 65,627 35.43%Diageo 28 101/108 p ordinary shares 24,144 13.03%Prudential 5p ordinary shares 12,386 6.69%Experian 10c ordinary shares 13,530 7.30%Carnival plc U$1.66 ordinary shares 9,931 5.36% 47


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17. DEBTORS

2018 2017 £ £Other debtors 10,514 13,760Prepayments 17,145 10,490Legacies receivable 88,870 75,000Accrued income 105,566 14,899Gift Aid and VAT recoverable 42,708 30,138 264,803 144,287 18. CREDITORS: amounts falling due within one year

2018 2017 £ £Expense creditors 34,685 63,535Accruals 28,388 43,536Grants payable — 3,428Social security and other taxes 40,933 43,574Other creditors 954 3,314Capital retentions 2,000 8,056 106,960 165,443

19. RESTRICTED INCOME FUNDS The income funds of the charity include the following restricted funds comprising unexpended balances of donations and grants held on trust to be applied for a specific purpose: At 1 January At 31 December 2018 Income Expenditure Transfers 2018 £ £ £ £ £

Animal visits programme 542 9,547 (9,843) — 246Clinic extension 31,225 — — (5,207) 26,018International projects fund 93,303 243,418 (245,487) — 91,233Dog kennel refurbishment 100,760 1,832 — — 102,592Care of dogs — 2,078 (2,078) — —Care of cats — 4,828 (4,828) — —Animal welfare and outreach projects — 35,278 (35,078) — 200Animal ambulances 9,221 — (9,221) — —Veterinary e-learning project — 25,000 (9,226) — 15,774Veterinary equipment — 5,000 — (5,000) — 235,051 326,981 315,763 (10,207) 236,062

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At 1 January At 31 December 2017 Income Expenditure Transfers 2017 £ £ £ £ £

Animal visits programme 1,150 10,470 (11,078) — 542Clinic extension 78,745 — (1,671) (45,849) 31,225International projects fund 83,903 212,672 (203,272) — 93,303Dog kennel Refurbishment 110,760 — — (10,000) 100,760Care of dogs — 2,544 (2,544) — —Care of cats — 2,999 (2,999) — —Neutering — 6,053 (6,053) — —Animal ambulances — 26,413 — (17,192) 9,221 274,558 261,151 (227,617) (73,041) 235,051

The purpose for which each of the funds is held is as follows:

a) Animal visits programme Money raised and applied towards animal visits to elderly homes.b) Clinic extensionTrust funding contributing towards building extension completed in 2016. Transfers in the year represent monies received and spent on purchasing equipment which was capitalised when purchased. c) International projects fund Monies raised and applied towards animal welfare projects overseas. d) Dog kennel refurbishmentDonations received and to be applied towards the refurbishment of the dog kennels. Transfers in the year represent monies received and spent on purchasing equipment which was capitalised when purchased.e) Care of dogs Monies donated and applied specifically for the care and treatment of dogs.f ) Care of cats Monies donated and applied specifically for the care and treatment of cats.g) Animal welfare and outreach projectsMonies donated and applied specifically towards the work of our Animal Welfare Officers.h) Neutering Monies donated and applied specifically for the neutering of cats and dogs, including bull breeds.i) Animal ambulances Monies donated and applied specifically towards the replacement and upkeep of our animal ambulances. Transfers in the year represent monies received and spent on purchasing a new ambulance which was capitalised when purchased.j) Veterinary e-learning projectTrust funding received and applied towards the creation of video tutorials to be used for the training of veterinary staff.k) Veterinary equipmentTrust funding receievd and applied to veterinary equipment. Transfers in the year represent monies received and spent on purchasing equipment which was capitalised when purchased.



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20. SPECIAL TRUST FUNDS The special trust funds represent the net book value of the land and buildings comprising Mayhew House in Trenmar Gardens. The charity holds these assets in a trustee capacity in accordance with a Scheme of the Charity Commissioners for England and Wales dated 10 October 2004. 2018 2017 £ £ At 1 January 2018 500,500 514,500Movements in the year (depreciation) (note 14) (14,000) (14,000) At 31 December 2018 486,500 500,500 21. DESIGNATED FUNDSThe income funds of the charity include the following designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes:

At At 1 January New Utilised/ 31 December 2018 Designations Released 2018 £ £ £ £ Maintenance fund 100,000 — — 100,000Mayhew international projects 250,000 — (140,000) 110,000Special purposes fund 35,671 — — 35,671 385,671 — (140,000) 245,671

At At 1 January New Utilised/ 31 December 2017 Designations Released 2017 £ £ £ £

Maintenance fund 500,000 — (400,000) 100,000Mayhew international projects 250,000 — — 250,000Special purposes fund 100,000 — (64,329) 35,671 850,000 — (464,329) 385,671

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The purposes for which funds have been set aside are as follows:

a) Maintenance fund To cover major capital and maintenance projects for the continued refurbishment and upkeep of both the accommodation and facilities for the animals, as well as securing additional space for the increase in personnel.

b) Mayhew international projects Reserve fund for long-term development of our projects overseas. At the end of 2018, the trustees released an amount of £140,000 to the general fund in recognition of the need to continue our strategic investment overseas, particularly in Afghanistan and Georgia.

c) Special purposes fundReserves and contingency fund for special projects including emergency response and relief funds.

22. TANGIBLE FIXED ASSETS FUNDThis represents the net book value of the charity’s tangible fixed assets other than those comprising part of restricted or special trust funds. Such assets are essential to the ongoing work of the charity and their net book value should not, therefore, be considered as funds available to meet everyday costs or contingencies.

At At 1 January New Utilised/ 31 December 2018 Designations Released 2018 £ £ £ £ Tangible fixed assets fund 584,434 23,905 (110,161) 498,178

At At 1 January New Utilised/ 31 December 2017 Designations Released 2017 £ £ £ £ Tangible fixed assets fund 603,840 89,310 (108,716) 584,434

23. INTANGIBLE FIXED ASSETS FUNDThis represents the net book value of the charity’s intangible fixed assets which comprise the charity’s website and its data collection and storage system

At At 1 January New Utilised/ 31 December 2018 Designations Released 2018 £ £ £ £ Intangible fixed assets fund — 73,784 (13,293) 60,491



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24. ANALYSIS OF NET ASSETS BETWEEN FUNDS Restricted Special income trust General Designated Fixed assets Total funds funds funds funds funds 2018 £ £ £ £ £ £

Fund balances at 31 December 2018are represented by: Tangible fixed assets — 486,500 — 498,178 984,678Intangible fixed assets — — — — 60,491 60,491Investments — — 167,449 — — 167,449Current assets 236,063 — 1,591,302 245,671 — 2,073,036Creditors: amounts falling due within one year — — (106,960) — — (106,960)

Total net assets 236,063 486,500 1,651,791 245,671 558,669 3,178,694

Restricted Special income trust General Designated Fixed assets Total funds funds funds funds funds 2017 £ £ £ £ £ £

Fund balances at 31 December 2017are represented by: Tangible fixed assets — 500,500 — — 584,434 1,084,934Investments — — 185,235 — — 185,235Current assets 235,051 — 1,622,122 385,671 — 2,242,844Creditors: amounts falling due within one year — — (165,443) — — (165,443)

Total net assets 235,051 500,500 1,641,914 385,671 584,434 3,347,570

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Included within investments above are unrealised losses which constitute the movements on revaluation of listed investments and are as follows: 2018 2017 £ £ Total unrealised losses at 31 December 2018 (29,678) (11,892) Reconciliation of movements in unrealised losses Unrealised losses at 1 January 2018 (11,892) (22,032)Net (losses) / gains on revaluation in the year (17,786) 10,140 Total unrealised losses at 31 December 2018 (29,678) (11,892)

25. LEASING COMMITMENTSOperating leases

At 31 December 2018 the charity had total commitments under non-cancellable operating leases in respect of:

Buildings Office equipment 2018 2017 2018 2017 £ £ £ £Payments: Within 1 year 9,587 9,155 10,359 15,744Between 2 and 5 years — — 19,525 26,504

9,587 9,155 29,884 42,248

25. CAPITAL COMMITMENTSAt 31 December 2018, the charity had no capital commitments either contracted or not contracted (2017 – £nil).

26. RELATED PARTY TRANSACTIONSThe total amount donated to the charity by the trustees during the year was £1,166 (2017- £1,058). There were no other related party transactions during the year (2017- none)


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27. COMPARATIVE STATEMENT OF FINANCIAL ACTIVITIES

TRUSTEES J Beynon

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54All of the charity’s activities derived from continuing operations during the above two financial periods. A Full comparative stament of financial activities can be found in note 27 to the accounts.

Restricted Funds Restricted Special Total Unrestricted Income Trust Funds Funds Funds Funds 2017 Notes £ £ £ £ INCOME AND EXPENDITURE Income from: Donations and legacies 2 1,593,356 250,677 — 1,844,033 Other trading activities 3 153,489 10,474 — 163,963 Investment income and interest receivable 11,247 — — 11,247 Charitable activities: Animal Welfare 4 127,312 — — 127,312 Other income 5 41,397 — — 41,397 Total income 1,926,801 261,151 — 2,187,952 Expenditure on: Raising funds 6 684,142 19,413 — 703,555 Charitable activities: Animal Welfare Direct costs 7 1,194,088 208,204 14,000 1,416,292 Support costs 10 619,497 — — 619,497 Total expenditure 2,497,727 227,617 14,000 2,739,344 Net (expenditure) / income before investment gains (570,926) 33,534 (14,000) (551,392) Net gains on investment assets 16 10,140 — — 10,140

Net (expenditure) income (560,786) 33,534 (14,000) (541,252) Transfers between funds 19 73,041 (73,041) — — Net movement in funds 11 (487,745) (39,507) (14,000) (541,252) Reconciliation of funds Funds brought forward at 1 January 2017 3,099,764 274,558 514,500 3,888,822

Funds carried forward at 31 December 2017 2,612,019 235,051 500,500 3,347,570

TRUSTEESJ BeynonS Ignatieva (Chair)C McShaneS Salahuddin (appointed 14 April 2018)Appointed on 17 November 2018:C BrodA ClarkJ HuntA JankiewiczR JugonDr K ShervellS VeseliEnd of tenure:B Dasgupta (12 March 2018)A Halsey (31 December 2018)S Jasani (1 July 2018)J Matthews (31 December 2018)D McFarland (31 July 2018)Resignations:S Melki (12 March 2018)E Quigley (14 April 2018)R Williams (31 December 2018) CHIEF EXECUTIVEC Yates PRINCIPAL OFFICE AND REGISTERED OFFICE Trenmar GardensKensal GreenLondonNW10 6BJWebsite: www.themayhew.orgEmail: [email protected]

COMPANY REGISTRATION 03837732 (England and Wales)

CHARITY REGISTRATION 1077588 AUDITOR Buzzacott LLP130 Wood StreetLondonEC2V 6DL BANKERS Barclays Bank Plc 36-38 Park Royal RoadPark RoyalLondon NW10 7JA

Santander UK plcBridle RoadBootleMerseyside LG30 4GB Azizi BankZanbaq SquareKabul CityAfghanistan


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28. LEGAL AND ADMINISTRATIVE INFORMATION

@

Designed and produced by www.arc-cs.com

[email protected] 962 8000Mayhew, Trenmar Gardens, Kensal Green, London, NW10 6BJ

Registered charity number: 1077588

Designed and produced by www.arc-cs.com

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