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Implement your self-service strategy through all channels with Amadeus Altéa Self-Service Check-in and empower your customers to check in as they want.
Altéa Self-Service Check-inEmpower your customers
A system you can trust
Your check-in system simply can’t fail.
Smooth running is what counts, and as with
all aspects of departure control there’s no
margin for error!
Altéa Self-Service Check-in has been
conceived as an integral part of Altéa
Departure Control, leveraging the
robustness of its architecture, and providing
the highest levels of resiliency.
Multichannel: let your customers choose
Your goal is to provide the best possible
customer service. However, you want to
keep it simple. That’s why you’d like one
answer for all self-service check-in modes.
Managed through a single interface,
Altéa Self-Service Check-in provides a
seamless service through all channels,
allowing passengers to check-in via the
airline website, smartphone, SMS or at
the airport kiosk.
It’s simple: you decide, we apply
Self-service check-in is an integral part of
your business strategy. Your concern is how
to make sure this strategy is consistently
applied across all channels.
Our solution is designed to be flexible and
easy to customise to fit your needs. And
as an Altéa customer, your business rules
defined in Altéa Departure Control will
automatically be applied to Altéa Self-
Service Check-in if relevant.
Start today, upgrade as you go
In this competitive, fast paced industry you
can’t afford to trail behind with your offer.
To implement your self-service check-in you
want minimal delays and easy upgrades.
With Altéa Self-Service Check-in, a dedicated
Amadeus team will work with you to deliver
your self-service application in a timely
manner. Later, all new enhancements will be
initiated upon a simple request.
In a short time span, self-service check-in has practically become “the norm”. Airlines are adopting it at a rapid pace as a means to save costs and increase efficiency, while today’s tech savvy travellers simply expect to check in when and how they wish. And flawless performance through all channels is key since the smallest dysfunction can have a negative impact on your operations and on your brand.
InternetInternet check-in
The first self-service check-in option you can offer your customers.
> Perfectly integrated with your booking engine
> Matches your website look and feel
> Varied boarding pass choices: printed immediately online, sent to traveller by email
or by SMS. 2 formats to choose from: standard PDF or mobile boarding pass optimised
by type of mobile device
> Multi passenger check-in
3 channels, 5 check-in options
With Altéa Self-Service Check-in you can:
> offer multiple self-service check-in
options to your customers
> limit your airport footprint and save
on associated costs
> ensure consistency throughout your
self-service check-in operations
> easily manage all your check-in
channels (agent and self-service)
through a single administration tool
> get new revenues through
advertising and ancillary services
Multi passenger check-in
KioskKiosk check-in
A ‘must have’ to better control passenger flows as they go through check-in at the airport. With kiosk check-in, you can also cut down on the airport space needed and reallocate your staff to other customer centric services.
> Kiosk monitoring interface
> Central rollout of updates to limit onsite deployment efforts
> Includes calculation and payment of excess baggage at kiosk
> Bag registration and bag tag printing
MobileMobile check-in
Your customers want to be able to do it all on their smartphones? Choose mobile check-in.
> Check-in flow and display optimised by type of device
> All standard online check-in features available on mobile
> Varied boarding pass choices also available
> Seamless customer identification from mobile booking to
mobile check-in
> Interactive seat map
> Updatable frequent flyer information
SMS check-in
With SMS check-in, checking-in has never been simpler.
> Proactive check-in proposal sent to eligible travellers
> Includes flight and seat details
> Check-in is confirmed when travellers reply to the SMS they receive
Automated check-in
Check-in can also be fully automated without any action required from your customers.
> Checks passenger eligibility
> An SMS is sent to the travellers to inform them that they have
been checked-in automatically
> Includes the possibility for travellers to change their
check-in details
Excess baggage payment at the kiosk
Mobile boarding pass
Thinking about self-service check-in?
As an Altéa Departure Control customer, we’ll help you evaluate your
self-service strategy, figure out which channels you want to offer your
customers, what options you need.
Just contact your Amadeus account manager who will be happy to assist you
or check out www.amadeus.com/airlineit
Trusted technology partnerAs the global travel industry’s leading technology partner, Amadeus is
committed to helping you overcome your biggest business challenges by
continuing to provide innovative and advanced integrated solutions, plus
best-in-class support and expert consulting services.
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Various customisation capabilities
> Personalise the look and feel on any channel
> Define the right self-service channels and options for you and
your customers
> Personalise the messages for automated check-in, email
confirmations, SMS
> Choose at what time before departure you want your messages to
be sent (SMS and automated check-in modules)
> Configure all your business rules into the system for a tailor-made
self-service check-in solution
Central administration tools
> Central management of your check-in channels
> Same interface as Altéa Departure Control – Customer
Management
> Full history of logs for troubleshooting
Advertising
> Dynamically selected advertisements and partner offers online
and on boarding passes
> Generates new revenue flows
Notifications
> Notify your customer via e-mail or SMS that check-in is open on
your internet or mobile channels