AIRLINE COURSES - AmadeusAmadeus Altéa DC-FM Business Rules & Departure Plan Simulation This course describes business rules that define the system behaviour of Amadeus Altéa

AIRLINECOURSESAmadeus Customer Service

16 May 2020

SUMMARYAircraft Engineering and Business Database - DBM .................................................................................. 6

Altéa Reservation Desktop Web ................................................................................................................. 7

Amadeus Altéa DC-FM Business Rules & Departure Plan Simulation ....................................................... 8

Amadeus Altéa DC-FM Departure Plan Template and Departure Control ................................................. 9

Amadeus Altéa DC-FM Familiarisation ....................................................................................................... 10

Amadeus Altéa Document Management for Altéa Departure Control ........................................................ 11

Amadeus Altéa Inventory: Seating Management ....................................................................................... 12

Amadeus Altéa Revenue Availability With Active Valuation ....................................................................... 13

Amadeus Altea DC-CM Business Rules ..................................................................................................... 14

Amadeus Altea DC-CM Certification .......................................................................................................... 15

Amadeus Altea DC-CM Departure Plan Template & Departure Control .................................................... 16

Amadeus Altea DC-CM Overview .............................................................................................................. 17

Amadeus Altea DC-FM Business Rules & Departure Plan Simulation ....................................................... 18

Amadeus Altea DC-FM Certification ........................................................................................................... 19

Amadeus Altea DC-FM Overview ............................................................................................................... 20

Amadeus Altea DC-FM Weight Engineer Familiarisation (Virtual) ............................................................. 21

Amadeus Altea Group Manager ................................................................................................................. 22

Amadeus Altea Inventory Certification ........................................................................................................ 23

Amadeus Altea Inventory Overview ............................................................................................................ 24

Amadeus Altea Inventory-DCS Links ......................................................................................................... 25

© 2020 Amadeus IT Group SA

Amadeus Altea Inventory: Inventory Management - Advanced ................................................................. 26

Amadeus Altea Inventory: Inventory Management Certification ................................................................ 27

Amadeus Altea Inventory: Schedule Management - Advanced ................................................................. 28

Amadeus Altea Inventory: Schedule Management Certification ................................................................. 29

Amadeus Altea Messaging Server (Virtual) ................................................................................................ 30

Amadeus Availability Management ............................................................................................................. 31

Amadeus Availability Management ............................................................................................................. 32

Amadeus Carrier Preferred Display Management ...................................................................................... 33

Amadeus Code Share Certification ............................................................................................................ 34

Amadeus Code Share Overview ................................................................................................................ 35

Amadeus Customer Service Point .............................................................................................................. 36

Amadeus Digital Awards ............................................................................................................................. 37

Amadeus Document Management for ARD Web & Essential .................................................................... 38

Amadeus e-Retail Engine for new users .................................................................................................... 39

Amadeus Flex Pricer .................................................................................................................................. 40

Amadeus Group Time Limits - module 1 .................................................................................................... 41

Amadeus Group Time Limits - module 2 .................................................................................................... 42

Amadeus Process Customer Value for Customer Management ................................................................ 43

Amadeus Reservation and Ticketing Help Desk for Airlines ...................................................................... 44

Amadeus Reservation and Ticketing Web Certification - Conversion from Amadeus Cryptic to Graphic .. 45


Amadeus Reservation and Ticketing Web Certification for New Users ...................................................... 46

Amadeus Security Management ................................................................................................................. 47

Amadeus Security Management for Altéa airlines ...................................................................................... 48

Amadeus Service Changer ......................................................................................................................... 49

Amadeus Time Limits - module 2 ............................................................................................................... 50

Amadeus Train the Trainer for airlines ....................................................................................................... 51

Amadeus Train the Virtual Trainer .............................................................................................................. 52

ATC reissue and refund (CAT 31 and 33) .................................................................................................. 53

ATC reissue and refund (CAT 31 and 33) overview ................................................................................... 54

Automatic SSR Handling ............................................................................................................................ 55

Customer Management - Help desk troubleshooting for airlines ................................................................ 56

Customer Management for check-in agents ............................................................................................... 57

Customer Management for gate agents .................................................................................................... 58

Customer Management for supervisors ...................................................................................................... 59

Electronic Miscellaneous Documents (EMDs) ............................................................................................ 60

Fare by rule (CAT 25) ................................................................................................................................. 61

FareXpert Mark-up and Distribution ............................................................................................................ 62

Negotiated Space ....................................................................................................................................... 63

Operational Flight Updates (OFU) .............................................................................................................. 64

Passenger Name Manager / Name Change Controller .............................................................................. 65


Process Customer Value for Inventory ....................................................................................................... 66

Reservation and Ticketing (Cryptic) ............................................................................................................ 67

Reservation and Ticketing Cryptic Certification .......................................................................................... 68

Reservation and Ticketing Cryptic Overview .............................................................................................. 69

Reservation and Ticketing Web Overview .................................................................................................. 70

Seatmap Management ............................................................................................................................... 71

Sending passenger information to and from your DCS ............................................................................. 72

Ticketing Configuration Manager ................................................................................................................ 73

Ticketing in Amadeus (Cryptic) ................................................................................................................... 74


Aircraft Engineering and Business Database - DBMThe Altéa Departure Control Aircraft Engineering and Business Database course describesthe process of constructing and maintaining carrier and aircraft weight & balance engineeringdata using the Database Maintenance Tool (DBM).

On this course, you will learn about the:_ Development of appropriate aircraft engineeringdata._ Process of entering such data into the databaseusing the DBM._ Engineering/mathematical functions withinFlight Management (FM) that are essential to thedevelopment of aircraft database configurations._ Data-building philosophy._ Testing and preimplementation acceptanceprocesses including any regulatoryconsiderations.

This course covers the following topics:_ General engineering parameters_ Hold Data & ULD Configurations_ General limitations_ CG limits & lateral imbalance_ Stabiliser trim_ Service weight adjustments and potable water_ Fuel tanks and distributions_ Cabin layouts_ Aircraft business rules_ Integration of DBM data with other Altéaapplications_ Flight creation process_ Autoload_ General load control business data

On this course, you will learn about the:_ Development of appropriate aircraft engineeringdata._ Process of entering such data into the databaseusing the DBM._ Engineering/mathematical functions withinFlight Management (FM) that are essential to thedevelopment of aircraft database configurations._ Data-building philosophy._ Testing and preimplementation acceptanceprocesses including any regulatoryconsiderations.

This course covers the following topics:_ General engineering parameters_ Hold Data & ULD Configurations_ General limitations_ CG limits & lateral imbalance_ Stabiliser trim_ Service weight adjustments and potable water_ Fuel tanks and distributions_ Cabin layouts_ Aircraft business rules_ Integration of DBM data with other Altéaapplications_ Flight creation process_ Autoload_ General load control business data

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 75% 4 days English Advanced Yes

Is this the course for you?This course is for:_ Airline staff responsible for the development ofengineering limitations data_ Airline staff responsible for importation andmaintenance of carrier and aircraft data used for weightand balance functions of Flight Management.

Things you need for this coursePrerequisites: You are required to:_ Be involved in the maintenance of carrier and aircraftengineering records._ Have a good understanding of aircraft weight andbalance limitations and their utilisation within the ramp,load control and flight operations environments._ Be familiariar with IATA AHM565 documentation._ Understand technical aircraft manuals.

Optional: It would be helpful to have completed:_ Either the Altéa DC-FM Certification course or AltéaDC-FM Overview course offered by Amadeus._ The Altéa DC-FM Weight Engineer Familiarisationcourse.

The last few details..._ This information was last updated in January 2019.

© 2020 Amadeus IT Group SA | 6

Full course title: Amadeus Altéa Departure Control Aircraft Engineering and Business Database

Altéa Reservation Desktop WebA self-paced learning on Altéa Reservation Desktop Web (ARD Web).

You will learn:_ What is ARD Web?_ How to display a flight._ How to create a PNR with mandatory elements._ How to create ancillary service and issue EMDusing Ancillary Catalogue._ How to reissue an e-ticket._ How to reissue an EMD._ How to use EMD to partially cover the price of anew e-ticket._ How to refund an e-ticket._ How to refund an EMD._ How to display Sales Reports.

As a reservation agent, learn how to makereservations in Amadeus Altéa using a graphicalinterface. Through a set of interactive e-Learningvideos learn what is ARD Web and how to displayflights, create a Passenger Name Record (PNR),selling ancillary services, issuing documents, andservicing bookings using Altéa ReservationDesktop Web (ARD Web).

You will learn:_ What is ARD Web?_ How to display a flight._ How to create a PNR with mandatory elements._ How to create ancillary service and issue EMDusing Ancillary Catalogue._ How to reissue an e-ticket._ How to reissue an EMD._ How to use EMD to partially cover the price of anew e-ticket._ How to refund an e-ticket._ How to refund an EMD._ How to display Sales Reports.

As a reservation agent, learn how to makereservations in Amadeus Altéa using a graphicalinterface. Through a set of interactive e-Learningvideos learn what is ARD Web and how to displayflights, create a Passenger Name Record (PNR),selling ancillary services, issuing documents, andservicing bookings using Altéa ReservationDesktop Web (ARD Web).

Certification: Duration: Language: Level: Prerequisites:No 3 hours English Basic No

Is this the course for you?This course is for:Airlines

In particular, those working in:Ticketing Agents

This course helps you use_ Amadeus Reservation Desktop Essential _ Amadeus Reservation Desktop Web (ARD)

How the course is organised14 interactive lessons with a duration of 3 hours and 15minutes.

This course is also available inEnglish

What equipment do you need?_ A computer or a tablette_ A high-speend internet connection


Full course title: Altéa Reservation Desktop Web

mailto:[email protected]

Amadeus Altéa DC-FM Business Rules & DeparturePlan SimulationThis course describes business rules that define the system behaviour of Amadeus AltéaDeparture Control - Flight Management.

During this course you will learn how to:_ Work with the weighting concept._ Create and verify mandatory business rules._ Create and maintain markets within MarketManagement._ Create and maintain flight group keywordswithin Flight Group Management._ Identify the impact that business rules haveon the behaviour of Flight Management (FM).

This course covers the following topics:_ Market Management_ Flight Group Management_ Rule Weighting_ Rule Creation_ Rule Management_ Administration Business Rules_ Engineering Business Rules_ Departure Plan Simulation


This course covers the following topics:_ Market Management_ Flight Group Management_ Rule Weighting_ Rule Creation_ Rule Management_ Administration Business Rules_ Engineering Business Rules_ Departure Plan Simulation


Is this the course for you?This course is for:_ Airline staff and airline trainers responsible for settingup the Flight Management Business Rules._ Airline administrators working with FlightManagement Business Rules.

Things you need for this coursePrerequisites: You need to be familiar with:_ The Altéa DC-FM application. _ Flight Management Departure Plan activities._ Load control activities._ Airline business procedures.

The last few details..._ For a customized or dedicated session, pleasecontact your Amadeus Training Consultant:[email protected]_ This information was last updated in April 2020.


Full course title: Amadeus Altéa DC-FM Business Rules & Departure Plan Simulation

https://servicehub.amadeus.com/c/portal/learning-path/open?lpId=6134


CourseSheetDisplay-2875979566.htm?version=3







Amadeus Altéa DC-FM Departure Plan Template andDeparture ControlThis course describes how to automate Departure Control by programming activities in FlightManagement at predetermined times before and after the departure of an aircraft.

During this course you will learn how to:_ Access and navigate the AltéaAdministration user interface._ Work with the Plan TemplateManagement application to create andmaintain template levels and activities, and todelete and modify a template containinga specific set of activities._ Search, view and update the Departure Plan fora specific flight in the Flight Managementapplication.

This course covers the following topics:_ Managing the Departure Plan Template._ Creating, modifying and deleting templates._ Understanding the impact of the Departure PlanTemplate on the Flight Management application.

During this course you will learn how to:_ Access and navigate the AltéaAdministration user interface._ Work with the Plan TemplateManagement application to create andmaintain template levels and activities, and todelete and modify a template containinga specific set of activities._ Search, view and update the Departure Plan fora specific flight in the Flight Managementapplication.

This course covers the following topics:_ Managing the Departure Plan Template._ Creating, modifying and deleting templates._ Understanding the impact of the Departure PlanTemplate on the Flight Management application.

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 1 day English Advanced Yes

Is this the course for you?This course is for:_ Airline staff responsible for setting up FlightManagement activities._ Airline administrators.

Things you need for this coursePrerequisites: You need to be familiar with:_ The Amadeus Altéa Flight Management application._ Load control activities._ Airline business procedures.

How the course is organised_ Classroom.


The last few details..._ For customised or dedicated sessions, pleasecontact your Amadeus Training Consultant:[email protected]_ This information was last updated in January 2020.


Full course title: Amadeus Altéa DC-FM Departure Plan Template and Departure Control

Amadeus Altéa DC-FM FamiliarisationThis course describes the Amadeus Altéa Flight Management user interface, and the layoutand structure of Flight Management.

On this course you will learn how to:_ Navigate the Flight Management user interface._ Apply features of the application to processflights for departure through the full load controlprocess._ Set up Amadeus Business Rules to selectrelevant information from Data BaseManagement (DBM) for each flight.

This course covers the following topics:_ Login and domain concept_ Welcome page, allocate resource and shiftsummary_ Event scheduler_ Building the dry operating weight profile of aflight leg_ Deadload_ Load distribution_ Aircraft fuelling options_ Passenger figures_ Producing a loadsheet_ Documentation

On this course you will learn how to:_ Navigate the Flight Management user interface._ Apply features of the application to processflights for departure through the full load controlprocess._ Set up Amadeus Business Rules to selectrelevant information from Data BaseManagement (DBM) for each flight.

This course covers the following topics:_ Login and domain concept_ Welcome page, allocate resource and shiftsummary_ Event scheduler_ Building the dry operating weight profile of aflight leg_ Deadload_ Load distribution_ Aircraft fuelling options_ Passenger figures_ Producing a loadsheet_ Documentation

Certification: Duration: Language: Level: Prerequisites:No 4 hours English Basic No

Is this the course for you?This course is for:Airlines, Ground Handlers

What equipment do you need?_ A good phone connection (fixed-line, mobile notrecommended)._ A computer._ A good internet connection.

The last few details..._ This course information was last updated June 2019.


Full course title: Amadeus Altéa DC-FM Familiarisation

Amadeus Altéa Document Management for AltéaDeparture ControlThis course explains how to set up device and print management for Altéa carriers usingDCS.

On this course you will learn how to:_ Set up devices for ground handling and print atthe airport._ Set up predefined print formats and associatethem.

This course covers the following topics:_ Explaining the concepts used in DeviceAdministration._ Completing the 5-step fixed-registrationprocess._ Determining the printing flows to retrievevarious print devices._ Setting up shared printers (host sharing)._ Completing the 4-step auto-registrationprocess._ Creating a location description and zones toutilise them in Customer Management._ Identifying and adding available formatassociations._ Viewing print queues within the queueapplication._ Dealing with security and access for DocumentManager.

On this course you will learn how to:_ Set up devices for ground handling and print atthe airport._ Set up predefined print formats and associatethem.

This course covers the following topics:_ Explaining the concepts used in DeviceAdministration._ Completing the 5-step fixed-registrationprocess._ Determining the printing flows to retrievevarious print devices._ Setting up shared printers (host sharing)._ Completing the 4-step auto-registrationprocess._ Creating a location description and zones toutilise them in Customer Management._ Identifying and adding available formatassociations._ Viewing print queues within the queueapplication._ Dealing with security and access for DocumentManager.

Certification: Duration: Language: Level: Prerequisites:No 6 hours English Intermediate Yes

Is this the course for you?This course is for:Airlines, Ground Handlers

Things you need for this coursePrerequisites: _ Airline / Airport experience with regards to printers /CUTE environment.

How the course is organisedThe Amadeus Altea Document Management courseconsists of 2 modules:_ Module 1: Virtual class - 3 Hours_ Module 2: Virtual class - 3 Hours.

What equipment do you need?_ A phone (fixed-line, mobile not recommended)._ A computer._ A good internet connection.

The last few details..._ For customized or dedicated session please contactyour Amadeus training consultant:

[email protected]_ Last update: April 2020


Full course title: Amadeus Altéa Document Management for Altéa Departure Control

Amadeus Altéa Inventory: Seating ManagementThis course explains in detail the seating features of Amadeus Altéa Inventory solution.

On this course, you will learn how to:_ Create and maintain seat maps used acrossAltéa Reservation and Departure Control.

This course covers the following topics:_ Altéa system architecture._ Messenger viewer._ Aircraft library._ Seat map designer._ Seat Business rules._ Find Best seat._ Reseating._ Chargeable Seating.

On this course, you will learn how to:_ Create and maintain seat maps used acrossAltéa Reservation and Departure Control.

This course covers the following topics:_ Altéa system architecture._ Messenger viewer._ Aircraft library._ Seat map designer._ Seat Business rules._ Find Best seat._ Reseating._ Chargeable Seating.

Certification: Duration: Language: Level: Prerequisites:No - pass mark: 85% 2 days English Intermediate Yes

Is this the course for you?This course is for:_ Airline staff who are new to schedule distribution._ Airline staff needing a basic, overall understanding ofseating management

Things you need for this coursePrerequisites: _ Complete the e-Learning videos:

https://servicehub.amadeus.com/c/portal/learning-path/

open?lpId=6134_ Attend one of the following courses depending onyour job role:

. Amadeus Altea Inventory Certification (during PSSmigrations)

. Amadeus Altea Inventory: Inventory ManagementCertification

. Amadeus Altea Inventory: Schedule ManagementCertification

Optional: _ Knowledge of PNR creation / manipulation in AltéaReservation._ Knowledge of airline business processes in theSeating area.

This course helps you use_ Altéa Inventory and Code Share

Related courses_ Amadeus Altea Inventory: Inventory Management

Certification [Classroom] _ Amadeus Altea Inventory: Schedule Management

Certification [Classroom]

How the course is organised_ e-Learning videos:


open?lpId=6134_ 2 days classroom training

The last few details..._ This course is delivered in English. _ For information about delivery in other languages,please contact us: [email protected]_ Last updated APR 2020


Full course title: Amadeus Altéa Inventory: Seating Management

Amadeus Altéa Revenue Availability With ActiveValuationThis course gives a basic understanding of how to use Altéa Revenue Availability with ActiveValuation (RAAV). An application that allows airlines to customise availability in differentcontexts, by creating strategies reflecting their various business scenarios.

On this course, you will learn how to:_ Analyse the Flight Date Inventory and AUcontrols._ Recall the main INV Business Rules / RMSFeeds._ Explain the Revenue Availability Calculationprocess and elements (OnD-Yield-Bid Price)._ Work with Active Valuation Strategies (Search /Create / Update / Delete) and Simulations(analyzing reports)._ Manage several different business cases andverify their impacts._ Describe the Competition Module process.

This course covers the following topics:_ Revenue controls: Yields and Bid Price Vector._ Revenue Availability process._ Active valuation fundamentals._ Managing strategies._ Active valuation simulators._ Dynamic Limits._ Reacting to competition._ Associated business rules.

On this course, you will learn how to:_ Analyse the Flight Date Inventory and AUcontrols._ Recall the main INV Business Rules / RMSFeeds._ Explain the Revenue Availability Calculationprocess and elements (OnD-Yield-Bid Price)._ Work with Active Valuation Strategies (Search /Create / Update / Delete) and Simulations(analyzing reports)._ Manage several different business cases andverify their impacts._ Describe the Competition Module process.

This course covers the following topics:_ Revenue controls: Yields and Bid Price Vector._ Revenue Availability process._ Active valuation fundamentals._ Managing strategies._ Active valuation simulators._ Dynamic Limits._ Reacting to competition._ Associated business rules.

Certification: Duration: Language: Level: Prerequisites:No 3 days English Intermediate Yes

Is this the course for you?This course is for:_ Airline Revenue Analysts._ Inventory control specialists._ Trainers.

Things you need for this coursePrerequisites: One or more of the following:_ Have attended at least one of the Inventory trainings._ A basic knowledge of PNR creation / manipulation inAltéa Reservation._ A thorough understanding of airline InventoryManagement business processes._ Gained practical experience using the AmadeusAltéa Inventory application.


The last few details..._ For a customised or dedicated sessions, pleasecontact your Amadeus Training Consultant:[email protected]_ Last update: MAR2020.


Full course title: Amadeus Altéa Revenue Availability With Active Valuation

Amadeus Altea DC-CM Business RulesThis course describes business rules that define the behaviour of Amadeus Altéa DepartureControl Customer Management.

On this course you will learn how to:_ Create and maintain markets within MarketManagement._ Create and maintain Flight Groups withinthe Altéa Administration user interface._ Identify the impact business rules have on thebehaviour of Customer Management.

This course covers the following topics:_ Market management._ Flight groups._ Understanding the weighting concept._ Advanced passenger information service rules._ Customer acceptance rules._ Baggage acceptance rules._ Boarding pass and baggage tag printing rules._ Transfer rules._ Onload / Regrade rules._ Flight information rules.

On this course you will learn how to:_ Create and maintain markets within MarketManagement._ Create and maintain Flight Groups withinthe Altéa Administration user interface._ Identify the impact business rules have on thebehaviour of Customer Management.

This course covers the following topics:_ Market management._ Flight groups._ Understanding the weighting concept._ Advanced passenger information service rules._ Customer acceptance rules._ Baggage acceptance rules._ Boarding pass and baggage tag printing rules._ Transfer rules._ Onload / Regrade rules._ Flight information rules.


Is this the course for you?This course is for:_ Airline staff responsible for setting up the CustomerManagement Business Rules._ Airline trainers._ Airline administrators.

Things you need for this coursePrerequisites: You need to be familiar with:_ The Altéa DC-CM application by taking at least oneof the Altéa DC-CM Overview or Altéa DC-CMCertification courses._ Customer Management Departure Plan activities._ Airline business procedures.



The last few details..._ For a customized or dedicated session, pleasecontact your Amadeus Training Consultant:[email protected]_ This information was last updated March 2020.


Full course title: Amadeus Altea DC-CM Business Rules

Amadeus Altea DC-CM CertificationThis course explains in detail the customer check-in and administration features of AmadeusAltéa Departure Control - Customer Management.

On this course you will learn how to:_ Navigate the Customer Management userinterface._ Access each application to process a customerfor acceptance and boarding._ Manage disruption scenarios and their impacton Customer Management.

This course covers the following topics:_ Altéa System Architecture._ Accessing and navigating the CustomerManagement user interface._ Identifying and accepting customers._ Displaying customer-related information andcustomer history._ Updating flights and customer lists._ Monitoring the Regrade and Onload lists._ Modifying baggage details and handling excessbaggage._ Identifying theoretical seats and modifyingseats._ Using the Boarding monitor and boardingactivities._ Working with templates and activities._ Closing boarding and flight departure._ Working with flight disruptions(re-accommodation).

On this course you will learn how to:_ Navigate the Customer Management userinterface._ Access each application to process a customerfor acceptance and boarding._ Manage disruption scenarios and their impacton Customer Management.

This course covers the following topics:_ Altéa System Architecture._ Accessing and navigating the CustomerManagement user interface._ Identifying and accepting customers._ Displaying customer-related information andcustomer history._ Updating flights and customer lists._ Monitoring the Regrade and Onload lists._ Modifying baggage details and handling excessbaggage._ Identifying theoretical seats and modifyingseats._ Using the Boarding monitor and boardingactivities._ Working with templates and activities._ Closing boarding and flight departure._ Working with flight disruptions(re-accommodation).

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 5 days English Intermediate Yes

Is this the course for you?This course is for:_ Airline administrators performing customer serviceactivities._ Airline trainers.

Things you need for this coursePrerequisites: _ A basic knowledge of Passenger Name Records(PNR)._ An understanding of customer acceptance businessmethods at an airport.



The last few details..._ For a customized or dedicated session, pleasecontact your Amadeus Training Consultant:[email protected]_ This information was updated March 2020.


Full course title: Amadeus Altea DC-CM Certification

Amadeus Altea DC-CM Departure Plan Template &Departure ControlThis course describes how to automate Departure Control by programming activities atpre-determined times before and after departure of an aircraft (for example, the issuing ofpost departure messages) using Amadeus Altéa Departure Control - Customer Management.

During this course you will learn how to:_ Create, delete and modify a departure plantemplate._ Set activities and dependencies._ View and update the Departure Plan for aspecific flight in the Customer Management userinterface.

This course covers the following topics:_ Identifying the market template levels._ Creating templates._ Modifying templates._ Adding and deleting activities._ Ignoring and replacing activities._ Deleting templates._ Adding dependencies.

During this course you will learn how to:_ Create, delete and modify a departure plantemplate._ Set activities and dependencies._ View and update the Departure Plan for aspecific flight in the Customer Management userinterface.

This course covers the following topics:_ Identifying the market template levels._ Creating templates._ Modifying templates._ Adding and deleting activities._ Ignoring and replacing activities._ Deleting templates._ Adding dependencies.

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 1 day English Advanced Yes

Is this the course for you?This course is for:_ Airline staff responsible for setting up CustomerManagement activities._ Airline trainers._ Airline administrators.

Things you need for this coursePrerequisites: You need to be familiar with Customer Management byhaving taken at least one of these courses:_ Altéa DC-CM Overview _ Altéa DC-CM Certification



The last few details..._ For customized or dedicated course, please contactyour Amadeus Training Consultant:[email protected]_ This course information was last updated March2020.


Full course title: Amadeus Altea DC-CM Departure Plan Template & Departure Control

Amadeus Altea DC-CM OverviewThis course gives an overview of customer check-in and administration functions in AmadeusAltéa Departure Control - Customer Management.

On this course you will learn how to:_ Navigate the Customer Management userinterface._ Access each application to process a customerfor acceptance and boarding._ Create and maintain Departure Plan Templates._ Work with Market Management and FlightGroups._ Identify the main business rules within theAdministration GUI.

This course covers the following topics:_ Altéa System Architecture._ Accessing and navigating the CustomerManagement user interface._ Identifying and accepting customers._ Displaying customer-related information andcustomer history._ Monitoring the Regrade and Onload lists._ Modifying baggage details and handling excessbaggage_ Displaying theoretical seating and modifyingseats._ Boarding monitor and boarding activities._ Working with templates and activities._ Creating Markets and flight groups._ Working with Customer Management businessrules.

On this course you will learn how to:_ Navigate the Customer Management userinterface._ Access each application to process a customerfor acceptance and boarding._ Create and maintain Departure Plan Templates._ Work with Market Management and FlightGroups._ Identify the main business rules within theAdministration GUI.

This course covers the following topics:_ Altéa System Architecture._ Accessing and navigating the CustomerManagement user interface._ Identifying and accepting customers._ Displaying customer-related information andcustomer history._ Monitoring the Regrade and Onload lists._ Modifying baggage details and handling excessbaggage_ Displaying theoretical seating and modifyingseats._ Boarding monitor and boarding activities._ Working with templates and activities._ Creating Markets and flight groups._ Working with Customer Management businessrules.

Certification: Duration: Language: Level: Prerequisites:No 5 days English Basic Yes

Is this the course for you?This course is for:_ Airline program managers._ Departure Control System project members._ Airline trainers._ Airline business analysts.

Things you need for this coursePrerequisites: _ Be familiar with either airport operations or check-in,or both.



The last few details..._ For a customized or dedicated session, pleasecontact your Amadeus Training Consultant:[email protected]_ This information was last updated March 2020.


Full course title: Amadeus Altea DC-CM Overview

Amadeus Altea DC-FM Business Rules & DeparturePlan SimulationThis course describes business rules that define the system behaviour of Amadeus AltéaDeparture Control - Flight Management.


This course covers the following topics:_ Market management_ Flight group management_ Rule Weighting_ Rule Creation_ Rule Management_ Administration Business Rules_ Engineering Business Rules_ Departure Plan Simulation


This course covers the following topics:_ Market management_ Flight group management_ Rule Weighting_ Rule Creation_ Rule Management_ Administration Business Rules_ Engineering Business Rules_ Departure Plan Simulation


Is this the course for you?This course is for:_ Airline staff and airline trainers responsible for settingup the Flight Management Business Rules._ Airline administrators working with FlightManagement Business Rules.

Things you need for this coursePrerequisites: You need to be familiar with:_ The Altéa DC-FM application. _ Flight Management Departure Plan activities._ Load control activities._ Airline business procedures.


The last few details..._ For a customized or dedicated session, pleasecontact your Amadeus Training Consultant:[email protected]_ This information was last updated in January 2020.


Full course title: Amadeus Altea DC-FM Business Rules & Departure Plan Simulation

Amadeus Altea DC-FM CertificationThis course describes in detail the load control process and the modules associated with loadcontrol in Amadeus Altéa Departure Control Flight Management.

On this course, you will learn to:_ Prepare flights for departure through theload control process._ Produce documentation relating to the loadcontrol process._ Identify Altéa DC-FM functionality for othersystem users._ Understand Altéa DC-FM from the perspectiveof roles such as freight agent, ramp agent andsupervisor._ Perform the role of load controller, ramp agentor freight agent through demonstrations andexercises.

This course covers the following topics:_ Altéa system architecture_ Flight information_ Deadload_ Load distribution_ Passenger data_ Down-line port restrictions_ Offline - Online flight scenario_ Domain allocation_ Load control supervisor_ Disruption management_ Ramp sub applicatiion_ Freight sub application_ Documentation

On this course, you will learn to:_ Prepare flights for departure through theload control process._ Produce documentation relating to the loadcontrol process._ Identify Altéa DC-FM functionality for othersystem users._ Understand Altéa DC-FM from the perspectiveof roles such as freight agent, ramp agent andsupervisor._ Perform the role of load controller, ramp agentor freight agent through demonstrations andexercises.

This course covers the following topics:_ Altéa system architecture_ Flight information_ Deadload_ Load distribution_ Passenger data_ Down-line port restrictions_ Offline - Online flight scenario_ Domain allocation_ Load control supervisor_ Disruption management_ Ramp sub applicatiion_ Freight sub application_ Documentation


Is this the course for you?This course is for:_ Airline staff responsible for designing and deliveringend user training and implementation of AmadeusAltéa DC Flight Management.

Things you need for this coursePrerequisites: _ You need knowledge and experience of load controlprocesses.

The last few details..._ This information was last updated in January 2020.


Full course title: Amadeus Altea DC-FM Certification











Amadeus Altea DC-FM OverviewThis course explains load control and the balance processes as well as the administrationfeatures of Amadeus Altéa Flight Management.

On this course you will learn how to:_ Prepare flights for departure through theload control process._ Produce documentation relating to the loadcontrol process._ Handle flight disruptions._ Create departure plans used for systemautomation using the Plan TemplateManagement application._ Set up mandatory administrationand engineering business rules used to define thesystem's working parameters.

This course covers the following topics:_ Introduction and system architecture._ Flight information._ Deadload._ Load distribution._ Passenger distribution._ Departure control._ Disruption management._ Amadeus Business Rules for FlightManagement._ Departure Plan template and flight simulation.

On this course you will learn how to:_ Prepare flights for departure through theload control process._ Produce documentation relating to the loadcontrol process._ Handle flight disruptions._ Create departure plans used for systemautomation using the Plan TemplateManagement application._ Set up mandatory administrationand engineering business rules used to define thesystem's working parameters.

This course covers the following topics:_ Introduction and system architecture._ Flight information._ Deadload._ Load distribution._ Passenger distribution._ Departure control._ Disruption management._ Amadeus Business Rules for FlightManagement._ Departure Plan template and flight simulation.


Is this the course for you?This course is for:_ Airline business analysts._ Airline scoping analysts._ Airline Departure Control project team members ortesters requiring an overview of Altéa FlightManagement.

Things you need for this coursePrerequisites: _

An understanding of load control processes and/orairport ramp operations.


The last few details..._ For a customized or dedicated session, pleasecontact your Amadeus Training Consultant:[email protected]_ This information was last updated in January 2020.


Full course title: Amadeus Altea DC-FM Overview










Amadeus Altea DC-FM Weight Engineer Familiarisation(Virtual)This Altéa DC-FM Weight Engineer Familiarisation course describes the layouts and structureof engineering data displayed in Flight Management.

On this course you will learn how to:_ Summarise the basic login and domain conceptfor Amadeus Altéa Flight Management users._ Navigate the Flight Management UI._ Build the dry operating weight profile of a flightleg._ Setup Amadeus Business Rules to selectrelevant information from Data BaseManagement for each flight.

This course covers the following topics:_

Flight information_

Aircraft weights_

Messaging_

Load distribution_

Viewing and modifying the auto-load function_

Aircraft fuelling options_

Passenger figures_

Viewing and modifying the approved distributionfeature

On this course you will learn how to:_ Summarise the basic login and domain conceptfor Amadeus Altéa Flight Management users._ Navigate the Flight Management UI._ Build the dry operating weight profile of a flightleg._ Setup Amadeus Business Rules to selectrelevant information from Data BaseManagement for each flight.

This course covers the following topics:_

Flight information_

Aircraft weights_

Messaging_

Load distribution_

Viewing and modifying the auto-load function_

Aircraft fuelling options_

Passenger figures_

Viewing and modifying the approved distributionfeature


Is this the course for you?This course is for:_ Weight engineers managing airline aircraft data.

Things you need for this coursePrerequisites: _ This course is considered a prerequisite to attendingthe Altéa DC-FM Aircraft Engineering and BusinessDatabase course.

Optional: _ This course is also useful preparation for the AltéaDC-FM Business Rules and Departure Plan Simulationcourse.

What equipment do you need?_ A good phone connection (fixed-line, mobile notrecommended)._ A computer_ A good internet connection.

The last few details..._ Last update: June 2019.


Full course title: Amadeus Altea DC-FM Weight Engineer Familiarisation (Virtual)

Amadeus Altea Group ManagerThis course helps you to understand the functionality of the Altéa Group ManagementSystem, and manage group sell requests from customers.

On this course, you will learn how to:

· Manage group sell requests from customers

· Track and manage groups

· Find and offer alternative routings

· Understand how the system quotes arequest

· Handling interline group requests

This course covers the following topics:

· System overview and concepts

· Accessing AGM system

· Setup of different business rules in AGMwith Group Management adjustments

· Group File creation

· Management of Group requests in SBR feedand Ad-Hoc Group creation

· Work flow of Group request processing

· Housekeeping of requests in Homepage ofAGM, performing searches in AGM andspecifying contractual values for individualGroups

· Handling of Interline Group requests

· Handling of renegotiations for confirmedGroup deals

· Applying Group Materialisation and manualoverride feature

· Alternative Group Quotation modes (singleflight, one day or for a period with flexibility)

· Check for Dupes in AGM

· Group Dashboards under Decision SupportTool - Seat Wastage, Request, Process Time andAutopilot monitoring boards

On this course, you will learn how to:

· Manage group sell requests from customers

· Track and manage groups

· Find and offer alternative routings

· Understand how the system quotes arequest

· Handling interline group requests

This course covers the following topics:

· System overview and concepts

· Accessing AGM system

· Setup of different business rules in AGMwith Group Management adjustments

· Group File creation

· Management of Group requests in SBR feedand Ad-Hoc Group creation

· Work flow of Group request processing

· Housekeeping of requests in Homepage ofAGM, performing searches in AGM andspecifying contractual values for individualGroups

· Handling of Interline Group requests

· Handling of renegotiations for confirmedGroup deals

· Applying Group Materialisation and manualoverride feature

· Alternative Group Quotation modes (singleflight, one day or for a period with flexibility)

· Check for Dupes in AGM

· Group Dashboards under Decision SupportTool - Seat Wastage, Request, Process Time andAutopilot monitoring boards

Certification: Duration: Language: Level: Prerequisites:No 2 days English Intermediate No

Is this the course for you?This course is for:_ Revenue Managers


How the course is organised_ Classroom - 3 hours to 2 days

What equipment do you need?_ PC with Altéa Suite installed and ready for use

The last few details..._ This course information was last reviewed April 2019.


Full course title: Amadeus Altea Group Manager





Amadeus Altea Inventory CertificationThis course explains in detail the features of Amadeus Altéa Inventory solution: schedule,seating, re-accommodation and inventory management.

On this course you will learn how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedreaccommodation based on a customer's valueand full itinerary._ Create and maintain seat maps used acrossAltéa Reservation and Departure Control._ Implement advanced inventory-managementtechniques in order to control airline inventoryand calculate availability.

This course covers the following topics:_ Amadeus System architecture._ Messenger viewer._ Markets, flight groups and business ruleconcepts._ Automatic and manual schedule changes andpublication._ Aircraft library and seat map design._ Automatic and manual reaccommodation, andautomatic flight selection._ Flight date inventory leg and segment views._ Class controls._ Inventory interaction with RMS and Reservation(for INV).

On this course you will learn how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedreaccommodation based on a customer's valueand full itinerary._ Create and maintain seat maps used acrossAltéa Reservation and Departure Control._ Implement advanced inventory-managementtechniques in order to control airline inventoryand calculate availability.

This course covers the following topics:_ Amadeus System architecture._ Messenger viewer._ Markets, flight groups and business ruleconcepts._ Automatic and manual schedule changes andpublication._ Aircraft library and seat map design._ Automatic and manual reaccommodation, andautomatic flight selection._ Flight date inventory leg and segment views._ Class controls._ Inventory interaction with RMS and Reservation(for INV).


Is this the course for you?This course is for:_ Airlines in PSS migration_ Airline's operational agents, supervisors, businessanalysts, reservation control agents, inventory controlspecialist, revenue management specialist, Help deskagent and trainers.

_ We recommend Schedule Managers to attend'Amadeus Altea Inventory: Schedule ManagementCertification'._ We recommend Inventory Managers to attend'Amadeus Altea Inventory: Inventory ManagementCertification'.

Things you need for this coursePrerequisites: _ Knowledge of PNR creation/manipulation in AltéaReservation_ Knowledge of airline business processes in one ormore of the following areas: Schedules, Inventory,Seating_ Complete the e-Learning videos:


open?lpId=6134


Related courses_ Sending passenger information to and from your

DCS [e-Learning] _ Automatic SSR Handling [Virtual]

How the course is organised_ e-Learning videos:


open?lpId=6134_ 7 days of classroom training

The last few details..._ For customized or dedicated session, please contactyour Amadeus Training Consultant:

[email protected]_ For an overview of how to use Inventory systems,please watch the e-Learning videos:


open?lpId=6134_ Last update: APR 2020


Full course title: Amadeus Altea Inventory Certification









Amadeus Altea Inventory OverviewThis course gives an overview of the features of Amadeus Altéa Inventory solution:scheduling, seating, re-accommodation and inventory management.

On this course, you will learn how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary._ Create and maintain seat maps used acrossAléea Reservation and Departure Control._ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability.

This course covers the following topics:_ Altéa system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Flight creation and publication._ Flight date inventory and class controls._ Aircraft library and seat map designer._ Flight date seat map._ Re-accommodation processing: automatic andmanual.

On this course, you will learn how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary._ Create and maintain seat maps used acrossAléea Reservation and Departure Control._ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability.

This course covers the following topics:_ Altéa system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Flight creation and publication._ Flight date inventory and class controls._ Aircraft library and seat map designer._ Flight date seat map._ Re-accommodation processing: automatic andmanual.


Is this the course for you?This course is for:_ Airline's operational agents, supervisors, businessanalysts, reservation control agents, inventory controlspecialists, revenue management specialists, Helpdesk agents and trainers.



open?lpId=6134


Related courses_ Amadeus Altea Inventory: Inventory Management

Certification [Classroom] _ Amadeus Altea Inventory: Schedule Management

Certification [Classroom]

The last few details..._ This course is available on request only. To schedulea customised session, contact your Amadeus TrainingConsultant: [email protected]_ For an overview of how to use Inventory systems,please watch the e-Learning videos:


open?lpId=6134_ We recommend Inventory Managers and ScheduleManagers to attend one of the two courses 'AmadeusAltea Inventory: Inventory Management Certification'or 'Amadeus Altea Inventory: Schedule ManagementCertification'._ Last update: APR 2020


Full course title: Amadeus Altea Inventory Overview





Amadeus Altea Inventory-DCS LinksThis course gives a global picture of the process flow, links and interactions between AltéaAdministration, Altéa Inventory and Altéa Departure Control (Customer Management andFlight Management) from flight creation to departure control.

On this course, you will learn the links andinteraction between:_ Altéa Administration._ Altéa Inventory._ Altéa Customer Management._ Altéa Flight Management.

This course covers the following topics:_ Review of the Inventory, Administration andDeparture Control architecture._ Seat map build reflecting databasemanagement (DBM) data and flight creation inAltéa Inventory._ Review of the relevant Inventory and DepartureControl Business Rules._ Review the Departure Plan activities related toDeparture Control._ Flight build in Customer Management andFlight Management._ Identification of the data exchange betweenDeparture Control, Inventory and the PassengerName Record (PNR)._ Working with common flight disruptionscenarios inpacting Departure Control and thePNR.

On this course, you will learn the links andinteraction between:_ Altéa Administration._ Altéa Inventory._ Altéa Customer Management._ Altéa Flight Management.

This course covers the following topics:_ Review of the Inventory, Administration andDeparture Control architecture._ Seat map build reflecting databasemanagement (DBM) data and flight creation inAltéa Inventory._ Review of the relevant Inventory and DepartureControl Business Rules._ Review the Departure Plan activities related toDeparture Control._ Flight build in Customer Management andFlight Management._ Identification of the data exchange betweenDeparture Control, Inventory and the PassengerName Record (PNR)._ Working with common flight disruptionscenarios inpacting Departure Control and thePNR.

Certification: Duration: Language: Level: Prerequisites:No 5 days English Advanced Yes

Is this the course for you?This course is for:_ Airline administrators, functional analysts and testersneeding to know how the different Altéa products linkwith each other.

Things you need for this coursePrerequisites: _ Basic knowledge of Altéa Inventory or AltéaCustomer Management, or both._ Understanding of Altéa Flight Management.

Optional: _ Experience of Reservations.


How the course is organisedThe 5 days are divided as follows:_ 2 days for seat map, business rules set up and flightcreation_ 1 day for flight handling in Departure Control_ 2 days for disruptions

The last few details..._ This information was last updated in February 2019


Full course title: Amadeus Altea Inventory-DCS Links









Amadeus Altea Inventory: Inventory Management -AdvancedThis course delivers a deep insight into the Amadeus Altea Inventory management solutionfor Inventory Controllers (Revenue Managers), notably for experts already using the product,and builds confidence to better understand and use the product functionality.

On this course, you will learn in depth how to:_ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability_ Investigate a Schedule change _ Perform a Voluntary Re-accommodation_ Review Aircraft library_ Identify and resolve some potential challengingsituations

This course covers the following topics:_ Altea system architecture_ Messenger viewer_ Markets, flight groups and business rulesconcept_ Flight date inventory and class controls_ Availability Publication_ Queue monitoring_ Inventory interaction with RMS and Reservation(for INV)_ Aircraft library and Flight date seat map_ Re-accommodation processing_ Solving potential problems

On this course, you will learn in depth how to:_ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability_ Investigate a Schedule change _ Perform a Voluntary Re-accommodation_ Review Aircraft library_ Identify and resolve some potential challengingsituations

This course covers the following topics:_ Altea system architecture_ Messenger viewer_ Markets, flight groups and business rulesconcept_ Flight date inventory and class controls_ Availability Publication_ Queue monitoring_ Inventory interaction with RMS and Reservation(for INV)_ Aircraft library and Flight date seat map_ Re-accommodation processing_ Solving potential problems


Is this the course for you?This course is for:_ Airline staff with Inventory Management experience.

Things you need for this coursePrerequisites: _ A basic knowledge of PNR creation / manipulation inAltea Reservation_ Knowledge of airline business processes specially inInventory Management Department_ or having attended one of the Altea InventoryOverview trainings


Related courses_ Automatic SSR Handling [Virtual] _ Sending passenger information to and from your

DCS [e-Learning]


[email protected]_ Last update: JAN 2020


Full course title: Amadeus Altea Inventory: Inventory Management - Advanced


Amadeus Altea Inventory: Inventory ManagementCertificationThis course explains in detail the Amadeus Altea Inventory: Inventory Management solutionfor Inventory Controllers and Revenue Managers.

On this course, you will learn how to:_ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability._ Follow Schedule changes._ Perform a Voluntary Re-accommodation._ Use Aircraft library.

This course covers the following topics:_ Altea system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Flight date inventory and class controls._ Availability Publication._ Inventory interaction with RMS and Reservation(for INV)._ Aircraft library and Flight date seat map._ Re-accommodation processing.

On this course, you will learn how to:_ Implement advanced inventory managementtechniques in order to control airline inventoryand calculate availability._ Follow Schedule changes._ Perform a Voluntary Re-accommodation._ Use Aircraft library.

This course covers the following topics:_ Altea system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Flight date inventory and class controls._ Availability Publication._ Inventory interaction with RMS and Reservation(for INV)._ Aircraft library and Flight date seat map._ Re-accommodation processing.


Is this the course for you?This course is for:_ Airline staff who are new to Inventory Management._ Airline staff needing a basic, overall understanding ofAltéa Inventory.

Things you need for this coursePrerequisites: _ Knowledge of PNR creation / manipulation in AlteaReservation._ Knowledge of airline business processes._ Knowledge of PCs and the Windows operatingsystem._ Complete the e-Learning videos:


open?lpId=6134




How the course is organised_ 4 days classroom

The last few details..._ To schedule a customised session, contact yourAmadeus Training Consultant:



open?lpId=6134_ We recommend Schedule Managers to attend'Amadeus Altea Inventory: Schedule ManagementCertification' instead._ Last update: APR 2020


Full course title: Amadeus Altea Inventory: Inventory Management Certification

Amadeus Altea Inventory: Schedule Management -AdvancedThis course delivers a deep insight into the Amadeus Altea Inventory management solutionfor Space Controllers or Schedule Managers, notably for experts already using the product,and builds confidence to better understand and use the product functionality.

On this course, you will learn in depth how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary._ Create and maintain seat maps used acrossAltea Reservation and Departure Control._ Identify and resolve some potential challengingsituations.

This course covers the following topics:_ Altea system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Queue monitoring._ Flight creation and publication._ Schedule Entry Table (SET)._ Aircraft library and seat map designer._ Flight date seat map._ Re-accommodation processing: automatic andmanual._ Solving potential problems.

On this course, you will learn in depth how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary._ Create and maintain seat maps used acrossAltea Reservation and Departure Control._ Identify and resolve some potential challengingsituations.

This course covers the following topics:_ Altea system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Queue monitoring._ Flight creation and publication._ Schedule Entry Table (SET)._ Aircraft library and seat map designer._ Flight date seat map._ Re-accommodation processing: automatic andmanual._ Solving potential problems.


Is this the course for you?This course is for:_ Airline staff who are experienced with scheduledistribution.

Things you need for this coursePrerequisites: _ A basic knowledge of PNR creation / manipulation inAltea Reservation._ Knowledge of airline business processes in one ormore of the following areas: Schedules, Inventory,Seating.


Related courses_ Automatic SSR Handling [Virtual] _ Sending passenger information to and from your

DCS [e-Learning]

The last few details..._ This course is delivered in English. _ For information about delivery in other languages,please contact us: [email protected]_ Last updated JAN 2020


Full course title: Amadeus Altea Inventory: Schedule Management - Advanced

Amadeus Altea Inventory: Schedule ManagementCertificationThis course explains in detail the features of Amadeus Altea Inventory solution: schedule,seating, re-accommodation for Space Controllers or Schedule Managers.

On this course, you will learn how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary._ Create and maintain seat maps used acrossAltea Reservation and Departure Control.

This course covers the following topics:_ Altea system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Flight creation and publication._ Aircraft library and seat map designer._ Flight date seat map._ Re-accommodation processing: automatic andmanual.

On this course, you will learn how to:_ Manage fully automated or guided features tohandle schedule creation and publication._ Work with fully automated or guidedre-accommodation mode based on customervalue and full itinerary._ Create and maintain seat maps used acrossAltea Reservation and Departure Control.

This course covers the following topics:_ Altea system architecture._ Messenger viewer._ Markets, flight groups and business rulesconcept._ Flight creation and publication._ Aircraft library and seat map designer._ Flight date seat map._ Re-accommodation processing: automatic andmanual.


Is this the course for you?This course is for:_ Airline staff who are new to schedule distribution._ Airline staff needing a basic, overall understanding ofre-accommodation, schedules and seatingmanagement

Things you need for this coursePrerequisites: _ Knowledge of PNR creation / manipulation in AlteaReservation._ Knowledge of airline business processes in one ormore of the following areas: Schedules, Inventory,Seating._ Complete the e-Learning videos:


open?lpId=6134




The last few details..._ To schedule a customised session, contact yourAmadeus Training Consultant:



open?lpId=6134_ We recommend Inventory Managers to attend'Amadeus Altea Inventory: Inventory ManagementCertification' instead._ Last update: APR 2020


Full course title: Amadeus Altea Inventory: Schedule Management Certification

https://servicehub.amadeus.com/c/portal/learn-portlet/open_package?oid=8863

https://servicehub.amadeus.com/c/portal/learn-portlet/open_package?oid=8863

Amadeus Altea Messaging Server (Virtual)This course describes the rules used for the reception of messages in Amadeus AltéaInventory.

On this course you will learn how to:_ Set up the messenger-queuing process._ Manage subscriptions.

This course covers the following topics:_ Administration user interface._ Messenger ownership and basic messengeroptions._ Messages publication process._ Category trees and dispatch rules._ Subscriptions._ Message duration rules._ Delegation._ History.

On this course you will learn how to:_ Set up the messenger-queuing process._ Manage subscriptions.

This course covers the following topics:_ Administration user interface._ Messenger ownership and basic messengeroptions._ Messages publication process._ Category trees and dispatch rules._ Subscriptions._ Message duration rules._ Delegation._ History.


Is this the course for you?This course is for:_ Altéa Inventory Administrators or airlineadministrators.

Things you need for this coursePrerequisites: _ Knowledge of airline business processes, inparticular message and task handling._ You must have attended the Altéa InventoryOverview course or the Altéa Inventory Certificationcourse.


How the course is organised_ 3-hours virtual session.


The last few details..._ For customized or dedicated session please contactyour Amadeus training consultant:

[email protected]_ This information was last updated March 2019.


Full course title: Amadeus Altea Messaging Server (Virtual)









Amadeus Availability ManagementA self-paced introduction on how to use Amadeus Availability Management.

You will learn:_ How to manage AAM Point of Sale_ How to manage AAM Markets and FlightGroups_ How to manage AAM Rules

You will learn how group locations to create Pointof Sales (POS) using Amadeus AvailabilityManagement (AAM) in Amadeus RetailingPlatform. Through a set of interactive videos learnhow to manage AAM POS, markets, flight groupsand rules.

You will learn:_ How to manage AAM Point of Sale_ How to manage AAM Markets and FlightGroups_ How to manage AAM Rules

You will learn how group locations to create Pointof Sales (POS) using Amadeus AvailabilityManagement (AAM) in Amadeus RetailingPlatform. Through a set of interactive videos learnhow to manage AAM POS, markets, flight groupsand rules.

Certification: Duration: Language: Level: Prerequisites:No 30 minutes English Basic Yes

Is this the course for you?This course is for:_ Revenue Analysts working in an airline.

Things you need for this coursePrerequisites: _ A good knowledge of airlines' business rules.

How the course is organised3 interactive lessons with a duration of 30 minutes.


What equipment do you need?_ A computer or tablette._ A high-speed internet connection.

The last few details..._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Amadeus Availability Management




Amadeus Availability ManagementThis course describes how to use Amadeus Availability Management to differentiate youravailability offer in line with your customer and market segmentation. By applying revenuemanagement controls at channel level, availability information can be tailored to individualpoints-of-sale.

On this course, you will learn to:_ Create and maintain points-of-sale._ Set up flight groups._ Define markets._ Construct class suppression, polling,AVS-driven rules, and functional access controlrules._ Read the history and restore historical items._ Request access authorisation.

This course covers the following topics:_ Creating and maintaining Point-of-Sale keyworddefinitions to target standard Amadeus users,internet users and users in reverse access._ Achieving desired distribution levels by creatingand modifying class suppression rules, setting upAVS-driven rules, and maintaining polling rulesfordynamic availability._ Retrieving and reading the history._ Certification test

On this course, you will learn to:_ Create and maintain points-of-sale._ Set up flight groups._ Define markets._ Construct class suppression, polling,AVS-driven rules, and functional access controlrules._ Read the history and restore historical items._ Request access authorisation.

This course covers the following topics:_ Creating and maintaining Point-of-Sale keyworddefinitions to target standard Amadeus users,internet users and users in reverse access._ Achieving desired distribution levels by creatingand modifying class suppression rules, setting upAVS-driven rules, and maintaining polling rulesfordynamic availability._ Retrieving and reading the history._ Certification test

Certification: Duration: Language: Level: Prerequisites:Yes 2 days English Intermediate Yes

Is this the course for you?This course is for:_ Airlines that have signed schedule 20 of the GlobalDistribution Agreement/Optional Services Agreement(GDA/OSA).

Things you need for this coursePrerequisites: _ You are expected to have a basic understanding ofairline distribution processes and Amadeus availabilityand schedule displays.

The last few details..._ This course information was last updated in January2020.


Full course title: Amadeus Availability Management

Amadeus Carrier Preferred Display ManagementThis course explains how to use Amadeus Carrier Preferred Display Management toconfigure the content of your biased display in the most profitable way for your Availabilitydisplay worldwide, your website display or in disruption scenarios.

On this course you will learn how to:_ Create and maintain points of sale._ Set up and modify markets._ Construct Carrier Preferred Display rules inaccordance with the product options Availability,Flex Pricer and Automatic Flight Selection.

This course covers the following topics:_ Creating and maintaining point of saledefinitions in accordance with the product optionsused._ Setting up and modifying market definitions._ Constructing Carrier Preferred rules reflectingeither the airline's distribution policy for the entireworld and/or the airline website for the airline'sdisruption scenarios._ Reading the history._ Requesting access to be able to install theproduct._ Certification test.

On this course you will learn how to:_ Create and maintain points of sale._ Set up and modify markets._ Construct Carrier Preferred Display rules inaccordance with the product options Availability,Flex Pricer and Automatic Flight Selection.

This course covers the following topics:_ Creating and maintaining point of saledefinitions in accordance with the product optionsused._ Setting up and modifying market definitions._ Constructing Carrier Preferred rules reflectingeither the airline's distribution policy for the entireworld and/or the airline website for the airline'sdisruption scenarios._ Reading the history._ Requesting access to be able to install theproduct._ Certification test.


Is this the course for you?This course is for:_ Airlines that have signed schedule 18 of the GlobalDistribution Agreement/Optional Services Agreement(GDA/OSA).

Things you need for this coursePrerequisites: _ You are expected to have a basic understanding ofairline distribution processes, Amadeus availability andschedule displays. _ You have completed the e-learning: What are Carrier

Preferred Display service flows.

The last few details..._ This course information was last updated April 2020.


Full course title: Amadeus Carrier Preferred Display Management


Amadeus Code Share CertificationThis course describes fully the Amadeus Codeshare solution that provides simplifiedcodeshare flight management with full schedule integration.

On this course, you will learn how to create andupdate codeshare tables and codeshare flights.

These tables are used by Amadeus AltéaInventory when a schedule or schedule changemessage is sent from your schedule planningsystem or partner airlines to automatically createor update your codeshare flights.

This course covers the following topics:_ Codeshare agreement types_ Codeshare terminology_ Message flow_ Booking class mapping table_ Codeshare flight table_ Codeshare disclosure in Altéa Reservation_ Functionality agreement_ Codeshare seat map and seat management ofcode share flights_ Inventory management of code share flights_ Amadeus Codeshare portal_ Codeshare re-accommodation

On this course, you will learn how to create andupdate codeshare tables and codeshare flights.

These tables are used by Amadeus AltéaInventory when a schedule or schedule changemessage is sent from your schedule planningsystem or partner airlines to automatically createor update your codeshare flights.

This course covers the following topics:_ Codeshare agreement types_ Codeshare terminology_ Message flow_ Booking class mapping table_ Codeshare flight table_ Codeshare disclosure in Altéa Reservation_ Functionality agreement_ Codeshare seat map and seat management ofcode share flights_ Inventory management of code share flights_ Amadeus Codeshare portal_ Codeshare re-accommodation

Certification: Duration: Language: Level: Prerequisites:Yes 3 days English Basic Yes

Is this the course for you?This course is for:_ Airline staff who will be responsible for setting up andmaintaining codeshare relationships.



open?lpId=6134





[email protected]_ For an overview of how to use Inventory and CodeShare systems, please watch the e-Learning videos:




Full course title: Amadeus Code Share Certification


Amadeus Code Share OverviewThis course gives an overview of Amadeus Codeshare that provides simplified codeshareflight management with full schedule integration.

On this course, you will gain an overallunderstanding of how to create and updatecodeshare tables and codeshare flights.

Codeshare tables are used by Amadeus AltéaInventory when a schedule or schedule changemessage sent from your schedule planningsystem or partner airlines to automatically createor update your codeshare flights.

This course covers the following topics:_ Codeshare terminology and codeshareagreement types._ Message flow._ Codeshare tables._ Codeshare re-accommodation._ Inventory management of codeshare flights.

On this course, you will gain an overallunderstanding of how to create and updatecodeshare tables and codeshare flights.

Codeshare tables are used by Amadeus AltéaInventory when a schedule or schedule changemessage sent from your schedule planningsystem or partner airlines to automatically createor update your codeshare flights.

This course covers the following topics:_ Codeshare terminology and codeshareagreement types._ Message flow._ Codeshare tables._ Codeshare re-accommodation._ Inventory management of codeshare flights.

Certification: Duration: Language: Level: Prerequisites:No 1 day English Intermediate Yes

Is this the course for you?This course is for:_ Airline staff requiring a basic overall understanding ofAmadeus Code Share.

Things you need for this coursePrerequisites: You need to:_ Have attended the Amadeus Altéa InventoryOverview course and be familiar with working in theAltéa user interface._ Be able to make a simple booking, create a flight andperform a basic re-acccommodation._ Have a basic understanding of the Inventory Screen.


The last few details..._ This course is available on request only. To schedulea customised session, contact your Amadeus TrainingConsultant: [email protected]_ For an overview of how to use Inventory systems,please watch the e-Learning videos:


open?lpId=6134_ We recommend Code Share Administrators to attend'Amadeus Code Share Certification'._ Last update: APR 2020


Full course title: Amadeus Code Share Overview


Amadeus Customer Service PointA self-paced learning on how to use Amadeus Customer Service Point (ACSP).

You will learn:_ What is ACSP_ How to navigate ACSP_ How to set up your ACSP account_ How to open an incident record_ How to open a work order_ How to open a record_ How to check a record status_ How to verify and close an incident record_ How to verify and close a work order

As an Amadeus customer, submit an inquiry onan Amadeus product using Amadeus CustomerService Point (ACSP). Through a set ofinteractive videos learn how to open, verify andclose inquiries including both work orders (WO)and incidents (IR).

You will learn:_ What is ACSP_ How to navigate ACSP_ How to set up your ACSP account_ How to open an incident record_ How to open a work order_ How to open a record_ How to check a record status_ How to verify and close an incident record_ How to verify and close a work order

As an Amadeus customer, submit an inquiry onan Amadeus product using Amadeus CustomerService Point (ACSP). Through a set ofinteractive videos learn how to open, verify andclose inquiries including both work orders (WO)and incidents (IR).

Certification: Duration: Language: Level: Prerequisites:No 20 minutes English Basic No


In particular, those working in:Operations Managers, Trainers





Full course title: Amadeus Customer Service Point

http://www.airline.com

http://www.airline.com

Amadeus Digital AwardsThis course describes how to configure the Amadeus Digital Awards Cash to Milesconversion rules. Those rules are created and maintained through the FareXpert based Cashto Miles conversion module. Using Digital Awards an airline enables their frequent travelers tobook air travel and settle the price of a ticket either in currency, or in miles, or a combinationof both.

On this course you will learn how to:_ Describe the Award Converter and the Miles &Cash slider logic._ Access to the 'Cash to Miles conversion'module in FareXpert._ Create, duplicate and edit a conversion rule forboth commercial and redemption bookingclasses._ Create adhoc promotions for selected frequenttraveller tier levels in form of discounted mileageredemption (adjustment factors) or more flightavailability (matching criteria)._ Differentiate the conversion process of faresfrom the one for taxes._ Create specific conversion rules for marginalfares._ Create specific conversion rules for AncillaryServices.

This course covers the following topics: _ Product overview Digital Awards suite(Converter Engine, Award converter and Miles &Cash slider)_ FareXpert Cash to Miles conversion module:how to get access, and how to create cash tomiles conversion rules (various use casescenarios)._ Multiple exercises._ Practical use-case scenarios and best practisesharing.

On this course you will learn how to:_ Describe the Award Converter and the Miles &Cash slider logic._ Access to the 'Cash to Miles conversion'module in FareXpert._ Create, duplicate and edit a conversion rule forboth commercial and redemption bookingclasses._ Create adhoc promotions for selected frequenttraveller tier levels in form of discounted mileageredemption (adjustment factors) or more flightavailability (matching criteria)._ Differentiate the conversion process of faresfrom the one for taxes._ Create specific conversion rules for marginalfares._ Create specific conversion rules for AncillaryServices.

This course covers the following topics: _ Product overview Digital Awards suite(Converter Engine, Award converter and Miles &Cash slider)_ FareXpert Cash to Miles conversion module:how to get access, and how to create cash tomiles conversion rules (various use casescenarios)._ Multiple exercises._ Practical use-case scenarios and best practisesharing.


Is this the course for you?This course is for:_ Airline Fares and Pricing administrators, loyaltyprogramme administrators, online booking tooladministrators.

Things you need for this coursePrerequisites: _ Basic knowledge of fares distribution and pricing,how an online booking flow works, how fares aredisplayed on an airline website (fare familyconcept) and loyalty programmes.

Optional: _ In the context where an airline goes through a fullPSS migration including e-Retail Engine, Flex Pricer,and Digital Awards, it is advisable to attend e-Retailand Flex Pricer courses first before attending DigitalAwards.

How the course is organisedThe Amadeus Digital Awards course consists of:_ Classroom: 2 days - 9am-5pm_ Delivery of demos, hands-on exercises and games ina fully dedicated training environment for an effectiveand enjoyable learning experience.


The last few details..._ For a customised or dedicated session, pleasecontact your Amadeus training consultant:

[email protected]_ Last Update: February 2020


Full course title: Amadeus Digital Awards


Amadeus Document Management for ARD Web &EssentialThis course explains how to setup the stand alone print emulator in the Altéa Admin GUI andit covers the installation of Amadeus Peripheral Manager, SAPE including the launch of ARDWeb.

On this course you will learn how to: _

Determine the concepts used in AltéaAdministration for Device Administration. _

Complete the 4-step auto-registration process toprint documents through the Amadeus host._

Install Amadeus Peripheral Manager and SAPE(stand alone print emulator). _

Request access.

This course covers the following topics: _

Auto-registration of printing devices i.e. Laser orDot Matrix_

Peripheral Manager & SAPE installation

On this course you will learn how to: _

Determine the concepts used in AltéaAdministration for Device Administration. _

Complete the 4-step auto-registration process toprint documents through the Amadeus host._

Install Amadeus Peripheral Manager and SAPE(stand alone print emulator). _

Request access.

This course covers the following topics: _

Auto-registration of printing devices i.e. Laser orDot Matrix_

Peripheral Manager & SAPE installation

Certification: Duration: Language: Level: Prerequisites:No 2.5 hours English Basic Yes

Is this the course for you?This course is for:_

Airline administrators, IT support or help-desk agents incharge of print devices configuration for ARD Web orWeb Essentials.

Things you need for this coursePrerequisites: _ Knowledge about printing solutions.

How the course is organised_ Virtual class - 2.5 hours.



[email protected]_ Last update: March 2020.


Full course title: Amadeus Document Management for ARD Web & Essential

Amadeus e-Retail Engine for new usersThis course describes how a booking engine works and interacts with the reservation systemwhether as a standalone solution or integrated into an external website.

During this course you will learn how to:_ Use the online booking engine_ Configure Site Manager_ Differentiate between the different search flows_ Follow the steps of the Workflow Manager_ List the different digital solutions available_ Navigate through the troubleshooting tool

This course covers the following topics:_ Overview of e-Retail Engine concepts andterminology_ Implementation process_ Schedule driven and Fare driven booking flows_ Introduction to Site Manager_ Basic Site Manager exercises_ Enhancing the offerings of a site_ Options to customise a site_ Light overview on how to integrate e-Retail withan external website (Connectors)_ Troubleshooting tools_ Booking insurance ine-Retail Engine

During this course you will learn how to:_ Use the online booking engine_ Configure Site Manager_ Differentiate between the different search flows_ Follow the steps of the Workflow Manager_ List the different digital solutions available_ Navigate through the troubleshooting tool

This course covers the following topics:_ Overview of e-Retail Engine concepts andterminology_ Implementation process_ Schedule driven and Fare driven booking flows_ Introduction to Site Manager_ Basic Site Manager exercises_ Enhancing the offerings of a site_ Options to customise a site_ Light overview on how to integrate e-Retail withan external website (Connectors)_ Troubleshooting tools_ Booking insurance ine-Retail Engine

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 2.5 days English Basic Yes

Is this the course for you?This course is for:_ Staff managing an airline's direct online saleschannel (www.airline.com)

Things you need for this coursePrerequisites: _ Basic knowledge on GDS (not a must)_ Be familiar with an online booking tool

How the course is organised_ 9am to 5pm agenda_ The course finishes around lunch time on Day 3_ Mix of explanations of concepts and relevantterminology and hands-on exercises_ Best-practices exercises


The last few details..._ For Customised or dedicated session, please contactyour Amadeus training consultant:

[email protected]_ Last update: October 2019


Full course title: Amadeus e-Retail Engine for new users


Amadeus Flex PricerThis course outlines the benefits of using Flex Pricer in airline-direct distribution channels(Web '.com', NDC, Call-Center). It explains in depth how to access the FareXpert basedAirlines Fare Families module and create Commercial Fare Families, Markets and FareFamilies (fare buckets).

On this course, you will learn:_ Main concepts and architecture of Flex Pricer_ How to create Commercial Fare Families(CFF), Markets, and Fare Families (FF) using theAnadeus FareXpert filing platform._ Interdependancy of updates in FareXpertand Site Manager (admin tool of an e-RetailEngine site).

This course covers the following topics:_ Flex Pricer architecture._ Display modes: itinerary mode, One-Waydisplay modes._ How to access the Airlines Fare Familiesmodule which is based on the AmadeusFareXpert filing platform._ How to create a Commercial Fare Family, amarket, and a Fare Family._ How to use Location-, Vendor-, and MarketAggregates within FareXpert._ How updates in FareXpert impact SiteManager, the configuration tool behind ane-Retail Engine-driven site_ Hands-on use case exercises ad best practisesharing.

On this course, you will learn:_ Main concepts and architecture of Flex Pricer_ How to create Commercial Fare Families(CFF), Markets, and Fare Families (FF) using theAnadeus FareXpert filing platform._ Interdependancy of updates in FareXpertand Site Manager (admin tool of an e-RetailEngine site).

This course covers the following topics:_ Flex Pricer architecture._ Display modes: itinerary mode, One-Waydisplay modes._ How to access the Airlines Fare Familiesmodule which is based on the AmadeusFareXpert filing platform._ How to create a Commercial Fare Family, amarket, and a Fare Family._ How to use Location-, Vendor-, and MarketAggregates within FareXpert._ How updates in FareXpert impact SiteManager, the configuration tool behind ane-Retail Engine-driven site_ Hands-on use case exercises ad best practisesharing.

Certification: Duration: Language: Level: Prerequisites:No 1.5 days English Intermediate Yes

Is this the course for you?This course is for:_ Staff in charge of an airline's website (

www.airline.com) and in particular those who aredecision takers in terms of what fares should be filedand promoted through the direct online distributionchannel._ The course is key for those staff members having touse FareXpert to create CFF, markets and FF._ Flex Pricer and the concept of CFF and FF can alsobe used in an ARD Web and/or NDC context.Therefore concerned airline staff might find this coursevery relevant and useful.

Things you need for this coursePrerequisites: _ Basic understanding of Fares and how Fares are filedin the GDS is usuful but not a pre-requisite._ Understanding of an airlines website (

www.airline.com) be it e-Retail or another providerssolution is useful but not a pre-requisite.

Optional: _ Note: Flex Pricer and/or the FareXpert based FareFamilies modules can not only be used in an airlinedirect (online) channel, but also in other contexts suchas: ARD Web, NDC, Amadeus Group Manager

How the course is organised_ 9am - 5pm agenda._ Finishes around lunch time on the second day._ Lots of hands-on use cases and practical exercises._ Best practise sharing.

The last few details..._ Important to note: The Amadeus FareXpert filingplatform is a set of applications (modules) whichenables real-time filing into the Amadeus database. Forproductivity and consistency purposes, all applicationshave been grouped under this platform. EveryFareXpert based module addresses a specific filingneed and thus targets potentially very differentaudiences. It is therefore key to clearly identify towhich FareXpert module reference is being made. TheFlex Pricer training course is covering the FareXpertbased Airlines Fare Families module.

_ This couse information sheet was lastupdated February 2020


Full course title: Amadeus Flex Pricer


Amadeus Group Time Limits - module 1This course helps you to understand and configure Amadeus Group Time Limits (GTL) business rules to protect the revenue by:

? Minimising the number of booked seats flying empty due to un-ticketed bookings.? Reducing the number of passenger No-shows.

This module is the first session of this course.

On this course you will learn how to:_ Explain the functional aspects of the product._ Identify the main configuration settings._ Create and maintain the GTL business rules.

This course covers the following topics:_ Getting started with Amadeus Group TimeLimits._ Amadeus Group Time Limits Workflow._ Configuring GTL compliance rules._ Configuring Amadeus Group Time Limits._ Define Recalculation and Re-accommodationConfiguration._ Amadeus Group Time Limits business rules._ Time Limits Override and waive

On this course you will learn how to:_ Explain the functional aspects of the product._ Identify the main configuration settings._ Create and maintain the GTL business rules.

This course covers the following topics:_ Getting started with Amadeus Group TimeLimits._ Amadeus Group Time Limits Workflow._ Configuring GTL compliance rules._ Configuring Amadeus Group Time Limits._ Define Recalculation and Re-accommodationConfiguration._ Amadeus Group Time Limits business rules._ Time Limits Override and waive


Is this the course for you?This course is for:_ Revenue Integrity analysts._ Revenue managers._ Trainers.


The audience must have a good understanding ofPNRs, booking flow and business rules creation_

ATL course attendance would be an advantage.

This course helps you use_ Amadeus Reservation Desktop Web (ARD)

How the course is organisedThis Amadeus Group Time Limits course consists of 2modules:_ Module 1: Virtual class - 2 hours_ Module 2: Virtual class - 2 hours


The last few details..._

For a customised or dedicated session, please contactyour Amadeus training consultant:

[email protected]_ Last update: June 2019.


Full course title: Amadeus Group Time Limits - module 1

Amadeus Group Time Limits - module 2This course helps you to understand and configure Amadeus Group Time Limits (GTL), aweb-based tool integrated into the Amadeus Revenue Integrity Desktop.

This module is the second and final session of this course.

On this course, you will learn:_ Functional aspects of the product._ Identify the main configuration settings_ Create and maintain GTL business rules.

This course covers the following topics:_ Getting started with Amadeus Group TimeLimits. (Cont.)_

Amadeus Group Time Limits Workflow_

Configuring GTL compliance rules._

Configuring Amadeus Group Time Limits._

Defining Recalculation and Re-accommodationConfiguration._

Amadeus Group Time Limits business rules._

Time Limits Overrides and waivers.

On this course, you will learn:_ Functional aspects of the product._ Identify the main configuration settings_ Create and maintain GTL business rules.

This course covers the following topics:_ Getting started with Amadeus Group TimeLimits. (Cont.)_

Amadeus Group Time Limits Workflow_

Configuring GTL compliance rules._

Configuring Amadeus Group Time Limits._

Defining Recalculation and Re-accommodationConfiguration._

Amadeus Group Time Limits business rules._

Time Limits Overrides and waivers.


Is this the course for you?This course is for:_

Revenue Integrity analysts._

Revenue managers._

Trainers.


The audience must have a good understanding ofPNRs, booking flow and business rules creation._

ATL course attendance would be an advantage.

How the course is organisedThis Amadeus Time Limits course consists of 2modules:_

Module 1: Virtual class - 2 hours_

Module 2: Virtual class - 2 hours


The last few details..._ For a customised or dedicated session, pleasecontact your Amadeus training consultant:[email protected]_ Last update: June 2019


Full course title: Amadeus Group Time Limits - module 2

Amadeus Process Customer Value for CustomerManagementThis course explains how to set up the customer ranking rules to prioritise customers duringthe onload/seating regrade process on the Amadeus Retailing Platform.

On this course you will learn how to:_ Working with customer ranking process -Process Customer Value (PCV)._ Navigating the PCV user interface._ Constructing acceptance onload and regraderules._ Positioning and setting the ranking parametersand verifying the results in Altéa DepartureControl Customer Management.

This course covers the following topics:_ How to access the Amadeus Retailing Platform._ The purpose of customer ranking._ The customer ranking process._ Process Customer Value calculation (businessprocess, parameters)._ Using Market and Flight Group Management._ Applying Global PCV.

On this course you will learn how to:_ Working with customer ranking process -Process Customer Value (PCV)._ Navigating the PCV user interface._ Constructing acceptance onload and regraderules._ Positioning and setting the ranking parametersand verifying the results in Altéa DepartureControl Customer Management.

This course covers the following topics:_ How to access the Amadeus Retailing Platform._ The purpose of customer ranking._ The customer ranking process._ Process Customer Value calculation (businessprocess, parameters)._ Using Market and Flight Group Management._ Applying Global PCV.


Is this the course for you?This course is for:_ Airline administrators responsible for setting upCustomer Management onload/regrade procedure.

Things you need for this coursePrerequisites: _ You need to have taken at least one of thesecourses: Altéa DC-CM Overview Altéa DC-CM Certification._ You need to be familiar with airline businessprocedures, and customer prioritisation in particular.



The last few details..._ For a customized or dedicated session, pleasecontact your Amadeus Training Consultant:

[email protected]_ This information was last updated March 2020.


Full course title: Amadeus Process Customer Value for Customer Management

Amadeus Reservation and Ticketing Help Desk forAirlinesThis course explains how to support your customers' reservation and ticketing agents insolving their daily issues. It concentrates on the functional and technical system settings thatagents need to verify before contacting the Second-level Help Desk.

On this course you will learn to: _ Use features available to Help Desks foridentifying and solving problems_ The distribution system architecture_ Assist end users with central systemfunctionality and database problems_ Describe the Amadeus system processing andcommunication flows_ Respond accurately to specific systemresponses_ Identify problems and assign them to theappropriate groups_ Follow the procedures for reporting andescalating problems

This course covers the following topics:_ Incident handling and reporting_ The distribution system architecture_ Office IDs and Office profiles_ Extended Ownership Security_ Transaction security_ Amadeus Air_ Ticketing_ Amadeus Pricing and Shopping

On this course you will learn to: _ Use features available to Help Desks foridentifying and solving problems_ The distribution system architecture_ Assist end users with central systemfunctionality and database problems_ Describe the Amadeus system processing andcommunication flows_ Respond accurately to specific systemresponses_ Identify problems and assign them to theappropriate groups_ Follow the procedures for reporting andescalating problems

This course covers the following topics:_ Incident handling and reporting_ The distribution system architecture_ Office IDs and Office profiles_ Extended Ownership Security_ Transaction security_ Amadeus Air_ Ticketing_ Amadeus Pricing and Shopping


Is this the course for you?This course is for:_ Airline Help Desk agents_ Trainers

Things you need for this coursePrerequisites: _ Reservation and Ticketing Cryptic Certification

or_ Reservation and Ticketing Web Certification

The last few details..._ For customised or dedicated session, please contactyour Amadeus Training Concultant:

[email protected]_ Last update: August 2019


Full course title: Amadeus Reservation and Ticketing Help Desk for Airlines

Amadeus Reservation and Ticketing Web Certification -Conversion from Amadeus Cryptic to GraphicThis course is for airlines? reservation and ticketing agents and it provides hands-onexperience of migrating from an Amadeus cryptic environment to Amadeus Altéa ReservationDesktop Web.

On this course you will learn how to:_ Log in and out of, and manage, a User Account._ Request Availability, Schedule and Timetabledisplays._ Create, modify and delete Passenger NameRecords (PNRs)._ Access the Queue system._ Use the Fare Quote and Pricing features._ Issue, revalidate, reissue and refund e-tickets._ Use e-ticket management features._ Issue, reissue and refund ElectronicMiscellaneous Documents (EMDs)._ Display Sales Reports.

This course covers the following topics:_ Amadeus Air Availability._ Passenger Name Record._ Fares and Pricing._ Electronic Ticketing._ Electronic Miscellaneous Documents._ Sales Reports.

On this course you will learn how to:_ Log in and out of, and manage, a User Account._ Request Availability, Schedule and Timetabledisplays._ Create, modify and delete Passenger NameRecords (PNRs)._ Access the Queue system._ Use the Fare Quote and Pricing features._ Issue, revalidate, reissue and refund e-tickets._ Use e-ticket management features._ Issue, reissue and refund ElectronicMiscellaneous Documents (EMDs)._ Display Sales Reports.

This course covers the following topics:_ Amadeus Air Availability._ Passenger Name Record._ Fares and Pricing._ Electronic Ticketing._ Electronic Miscellaneous Documents._ Sales Reports.


Is this the course for you?This course is for:_ Airline help desk agents._ Airline trainers._ Airline reservation agents._ Airline ticketing agents._ Airline Implementation Team.

Things you need for this coursePrerequisites: _ Have significant experience of Amadeus crypticenvironment and Reservation & Ticketing processes._ Be certified on a previous Amadeus cryptic course orpass the pre-course Evaluation (pass mark; 85%).


The last few details..._ This information was last updated February 2020.


Full course title: Amadeus Reservation and Ticketing Web Certification - Conversion from AmadeusCryptic to Graphic

Amadeus Reservation and Ticketing Web Certificationfor New UsersThis course is for airlines? reservation and ticketing agents and it provides hands-onexperience and support for those migrating to, or already using, Amadeus Altéa ReservationDesktop Web.

On this course you will learn:_ How to use the graphical environment ofAmadeus Reservation Desktop, focusing onreservations, ticketing and ElectronicMiscellaneous Documents (EMD), with crypticentries for some features._ Some best practices to improve customerservice.

This course covers the following topics:_ Understanding the Amadeus Altéa ReservationDesktop Web environment and architecture._ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Working with Queues._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Issuing, reissuing and managing EMDs._ E-ticket coupon management._ Displaying sales reports._ Refunding e-tickets and EMD._ Voiding documents.

On this course you will learn:_ How to use the graphical environment ofAmadeus Reservation Desktop, focusing onreservations, ticketing and ElectronicMiscellaneous Documents (EMD), with crypticentries for some features._ Some best practices to improve customerservice.

This course covers the following topics:_ Understanding the Amadeus Altéa ReservationDesktop Web environment and architecture._ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Working with Queues._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Issuing, reissuing and managing EMDs._ E-ticket coupon management._ Displaying sales reports._ Refunding e-tickets and EMD._ Voiding documents.

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 8 days English Basic No

Is this the course for you?This course is for:_ Airline help desk agents._ Airline trainers._ Airline reservation agents._ Airline ticketing agents._ Airline migrating to Amadeus Reservation System._ Airline newcomers using ARD Web.

Things you need for this courseOptional: _ Previous reservation and ticketing experience.




Full course title: Amadeus Reservation and Ticketing Web Certification for New Users


Amadeus Security ManagementA self-paced introduction to Amadeus Security Management (ASM).

You will learn:_ What is ASM._ How to create user access._ How to remove user access._ How to manage user access._ What is a partnership._ How to create a partnership._ How to remove a partnership.

As a security administrator, control userauthentication and access control across allAmadeus systems. Through a set of interactivevideos learn about user access, userresponsibility, partnerships with otherorganisations by using Amadeus SecurityManagement (ASM).

You will learn:_ What is ASM._ How to create user access._ How to remove user access._ How to manage user access._ What is a partnership._ How to create a partnership._ How to remove a partnership.

As a security administrator, control userauthentication and access control across allAmadeus systems. Through a set of interactivevideos learn about user access, userresponsibility, partnerships with otherorganisations by using Amadeus SecurityManagement (ASM).


Is this the course for you?This course is for:_ Administrators responsible for managing access toAmadeus products in their organisation.

How the course is organised7 interactive lessons with a duration of 1 hour and 10minutes.



The last few details..._ Amadeus Security Management is also know as Logon Security Server (LSS)._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Amadeus Security Management

Amadeus Security Management for Altéa airlinesAmadeus Security Management (ASM) provides authentication, access control and securityadministration across Amadeus products. This course describes the configuration of useraccess rights to allow users to work in the primary Altéa applications on the Amadeus AirlineRetailing Platform.

On this course, you will learn how to:_ Navigate through the Amadeus SecurityManagement application._ Define the security setup for an airline._ Identify and apply security elements to allowaccess to applications

This course covers the following topics:_ Organisation and User Management_ Reports and templates for massive actions_ Reviewing the authentication process flow._ Navigating ASM._ Identifying the tasks of the airline administrator._ Defining data within the different applications._ Creating and managing roles specific to yourorganisation._ Allocating and duplicating roles, ACLs andpreferences to consumers according to their jobfunctions._ Removing access rights, offices andorganisational units._ Managing partnerships between organisations._ Deleting roles, offices and organisation units.

On this course, you will learn how to:_ Navigate through the Amadeus SecurityManagement application._ Define the security setup for an airline._ Identify and apply security elements to allowaccess to applications

This course covers the following topics:_ Organisation and User Management_ Reports and templates for massive actions_ Reviewing the authentication process flow._ Navigating ASM._ Identifying the tasks of the airline administrator._ Defining data within the different applications._ Creating and managing roles specific to yourorganisation._ Allocating and duplicating roles, ACLs andpreferences to consumers according to their jobfunctions._ Removing access rights, offices andorganisational units._ Managing partnerships between organisations._ Deleting roles, offices and organisation units.

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 4 days English Basic Yes

Is this the course for you?This course is for:_ Airline administrators_ Application managers

Things you need for this coursePrerequisites: _ Familiarity with airline business processes and taskdistribution.

Optional: _ Knowledge in Altéa applications



Full course title: Amadeus Security Management Certification for Altéa airlines - Certification

Amadeus Service ChangerA self-paced learning on using Amadeus Service Change (ASC).

You will learn:_ How to change an already issued EMD onvoluntary basis._ How to change servcies upon passengerrequest._ How to exchange an EM on an involuntarybasis.

As an agent, manage special service requests(SSR) using Amadeus Service Changer (ASC).Through a set of interactive videos learn how toexchange a service and an ElectronicMiscellaneous Documents (EMD) in bothvoluntary and involutary scenarios.

You will learn:_ How to change an already issued EMD onvoluntary basis._ How to change servcies upon passengerrequest._ How to exchange an EM on an involuntarybasis.

As an agent, manage special service requests(SSR) using Amadeus Service Changer (ASC).Through a set of interactive videos learn how toexchange a service and an ElectronicMiscellaneous Documents (EMD) in bothvoluntary and involutary scenarios.



In particular, those working in:Operations Managers, Trainers

Things you need for this coursePrerequisites: _ A basic knowledge of airline ticketing and theAmadeus central system.




What equipment do you need?_ A computer or tablette._ A high-speend internet connection.



Full course title: Amadeus Service Changer

Amadeus Time Limits - module 2This course helps you to understand and configure Amadeus Time Limits (ATL), a web-basedtool integrated into the Amadeus Revenue Integrity Desktop. This module is the second andfinal session of this course.

On this course you will learn how to:_ Explain the functional aspects of the product._

Identify the main configuration settings._

Create and maintain the business rules.

This course covers the following topics:_ Amadeus Time Limits business rules (Cont.)._ Computation rules._ Exemption rules._ Extension rules._ List Management._ Production updates.

On this course you will learn how to:_ Explain the functional aspects of the product._

Identify the main configuration settings._

Create and maintain the business rules.

This course covers the following topics:_ Amadeus Time Limits business rules (Cont.)._ Computation rules._ Exemption rules._ Extension rules._ List Management._ Production updates.


Is this the course for you?This course is for:_ Revenue Integrity analysts._ Revenue managers._ Trainers.

Things you need for this coursePrerequisites: _ Knowledge of airline distribution processes andAmadeus Availability, PNR and Ticketing features.

How the course is organisedThis Amadeus Time Limits course consists of 2modules:

• Module 1: Virtual class - 2 hours

• Module 2: Virtual class - 2 hours



[email protected]_ Last update: June 2019.


Full course title: Amadeus Time Limits - module 2

Amadeus Train the Trainer for airlinesThis course introduces the Amadeus training techniques external trainers need to know andpractice in order to deliver trainings on Amadeus solutions.

On this course you will learn how to:_ Use tips and techniques to master thepedagogical aspects of training._ Write measurable training objectives andpresent information in a clear, concise andengaging manner._ Design and deliver structured and interactivetraining sessions to meet participant objectivesandexpectations._ Identify different behavioural styles and adapttraining sessions accordingly._ Give and receive feedback to build on strongpoints and identify and improve weaker points.

This course covers the following topics:_ The training cycle._ Training objectives._ Training structure._ How people learn._ Verbal and non-verbal communication._ Learning styles._ Handling questions._ Difficult situations._ Visuals aids._ Our internal dialogue.

On this course you will learn how to:_ Use tips and techniques to master thepedagogical aspects of training._ Write measurable training objectives andpresent information in a clear, concise andengaging manner._ Design and deliver structured and interactivetraining sessions to meet participant objectivesandexpectations._ Identify different behavioural styles and adapttraining sessions accordingly._ Give and receive feedback to build on strongpoints and identify and improve weaker points.

This course covers the following topics:_ The training cycle._ Training objectives._ Training structure._ How people learn._ Verbal and non-verbal communication._ Learning styles._ Handling questions._ Difficult situations._ Visuals aids._ Our internal dialogue.

Certification: Duration: Language: Level: Prerequisites:No 3 days English Basic No

Is this the course for you?This course is for:_ People who have little or no experience in deliveringtraining._ Experienced trainers wishing to refresh their skills.

Things you need for this courseOptional: _ No specific experience in delivering training isrequired, although a general interest in education andlearning is helpful.

How the course is organised_ During the course you will deliver two trainingsessions of 20 minutes each._ You will receive impartial and constructive feedbackon your delivery of the training sessions.

The last few details..._ This course information was last updated September2019.


Full course title: Amadeus Train the Trainer for airlines








Amadeus Train the Virtual TrainerAny training course delivered via conference media makes particular demands on trainer andparticipants alike. Attending this course will enable you to deliver effective and engagingvirtual-training courses.

On this course you will be able to:_ Analyze the need for blended learning._ Define virtual training._ Design an engaging virtual training._ Facilitate a 20-minute online training session.

This course covers the following topics:_ The Blended Learning model._ Virtual training is still training, recap on trainngprinciples._ The virtual training constraints and specificity._ The online facilitation tool.

On this course you will be able to:_ Analyze the need for blended learning._ Define virtual training._ Design an engaging virtual training._ Facilitate a 20-minute online training session.

This course covers the following topics:_ The Blended Learning model._ Virtual training is still training, recap on trainngprinciples._ The virtual training constraints and specificity._ The online facilitation tool.


Is this the course for you?This course is for:_ People who will deliver virtual training._ Experienced trainers wishing to upskill.

Things you need for this coursePrerequisites: _ You must have attended the AmadeusTrain-the-Trainer course._ You need some knowledge of instructional design.

How the course is organised_ This course is split into 2 sessions:_ Session 1: a 2-hour virtual training._ Session 2: a 2-day classroom training._ There are also some offline activities to be completedduring and after the training.

The last few details..._ This course information was last updated February2020.


Full course title: Amadeus Train the Virtual Trainer

ATC reissue and refund (CAT 31 and 33)This course explains how Amadeus processes automated reissues and refunds (CAT 31 and33) and how to identify an inappropriate filing result in order to make it easier to investigateincidents.

On this course you will learn: _ More about ATC CAT 31 and 33._ More about how Amadeus processes thesecategories. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of ATC (benefits, steps, entriesand assumptions)._ ATC features, including: - Compliancy with ATPCO processing logic. - Definitions. - Reissue /Refund scenarios. - Single vs. Multiple reissues. - Reissue Fare Selection method. - Reissue panel. - Tax processing after ATC. - Cat 31 text._ Filing, including: - Check list for CAT 31 and 33 filing. - Penalty application. - Revalidation vs. Reissue. - Repricing fares._ Amadeus processing and troubleshooting(including error messages).

On this course you will learn: _ More about ATC CAT 31 and 33._ More about how Amadeus processes thesecategories. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of ATC (benefits, steps, entriesand assumptions)._ ATC features, including: - Compliancy with ATPCO processing logic. - Definitions. - Reissue /Refund scenarios. - Single vs. Multiple reissues. - Reissue Fare Selection method. - Reissue panel. - Tax processing after ATC. - Cat 31 text._ Filing, including: - Check list for CAT 31 and 33 filing. - Penalty application. - Revalidation vs. Reissue. - Repricing fares._ Amadeus processing and troubleshooting(including error messages).


Is this the course for you?This course is for:_ Airline filing teams._ Airline Help Desk agents working with pricing._ Sales Engineers with a good understanding of pricingproducts._ Revenue Management experts.

Things you need for this coursePrerequisites: _ A basic knowledge of fares and fare filing._ A basic knowledge of Amadeus Ticket Changer(ATC).


Full course title: Amadeus Ticket Changer (ATC) reissue and refund (CAT 31 and 33)

ATC reissue and refund (CAT 31 and 33) overviewThis course explains how Amadeus processes automated reissues and refunds (CAT 31 and33) and how to identify an inappropriate filing result in order to make it easier to investigateincidents.

On this course you will learn:_ More about ATC CAT 31 and 33._ More about how Amadeus processes thesecategories. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of ATC._ ATC features._ Category 31 and 33 filing._ Amadeus processing.

On this course you will learn:_ More about ATC CAT 31 and 33._ More about how Amadeus processes thesecategories. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of ATC._ ATC features._ Category 31 and 33 filing._ Amadeus processing.

Certification: Duration: Language: Level: Prerequisites:No 1 day English Undefined Yes

Is this the course for you?This course is for:_ Airline filing teams._ Airline Help Desk agents working with pricing._ Sales engineers with a good understanding of pricingproducts._ Revenue Management experts.

Things you need for this coursePrerequisites: _ A basic knowledge of fares and fare filing._ A basic knowledge of Amadeus Ticket Changer(ATC).

The last few details..._ A more detailed look at ATC CAT 31 and 33 is givenin the 2-day course ATC reissue and refund (CAT 31and 33)._ You may also be interested by the Fare by rule (CAT25) course.


Full course title: Amadeus Ticket Changer (ATC) reissue and refund (CAT 31) overview

Automatic SSR HandlingThis course explains how to use advanced features to automate the handling of SSRs(Special Service Requests).

On this course you will learn how to:_ Create the necessary rules to automaticallyrespond to each SSR request and define whetherto submit it to an inventory quota check._ Set quotas of authorised SSRs per cabin andper flight.

This course covers the following topics:_ Explaining the pre-requisites for Automatic SSRHandling._ Examining the two Automatic SSR Handlinglevels:- Static Confirmation.- Automated SSR Confirmation Standard Rule._ Understanding how SSRs work with otherAmadeus products that are linked to AutomaticSSR Handling.

On this course you will learn how to:_ Create the necessary rules to automaticallyrespond to each SSR request and define whetherto submit it to an inventory quota check._ Set quotas of authorised SSRs per cabin andper flight.

This course covers the following topics:_ Explaining the pre-requisites for Automatic SSRHandling._ Examining the two Automatic SSR Handlinglevels:- Static Confirmation.- Automated SSR Confirmation Standard Rule._ Understanding how SSRs work with otherAmadeus products that are linked to AutomaticSSR Handling.



In particular, those working in:Trainers



open?lpId=6134

Optional: _ A basic understanding of the Amadeus reservationsystem._ A basic understanding of Amadeus Altéa Inventory._ Knowledge of airline business processes in one, ormore, of the following areas: Schedules; Inventory



DCS [e-Learning]

How the course is organised_ This course consists of 1 session of 90 minutes.


The last few details..._ For an overview of how to use Inventory systems,please watch the e-Learning videos:


open?lpId=6134_ To schedule a customised session, contact yourAmadeus Training Consultant:

[email protected]_ Last update: APR 2020


Full course title: Automatic SSR Handling

Customer Management - Help desk troubleshooting forairlinesThis course gives a global picture of the process flow between Altéa Administration, AltéaInventory and Altéa Departure Control, covering flight creation to post departure, and explainshow airlines help desk agents can support Altéa Customer Management users by solving theirdaily issues.

On this course you will learn how to:_ Troubleshoot most of the common incidents._ Understand the flow of the flight cycle._ Search for information in order to solve or rejectan incident._ Navigate the different Altéa applications toidentify missing information or wrong settings.

This course cover the following topics: _ Altéa suite system architecture._ Airport connectivity and network._ Flight creation and failing to create a flight._ Reservation - Ticketing - Inventory DCexchanges._ Seating Management._ Baggage Handling._ IATCI, Regulatory issues._ Transfer and Disruptions._ Post Departure Messages.

On this course you will learn how to:_ Troubleshoot most of the common incidents._ Understand the flow of the flight cycle._ Search for information in order to solve or rejectan incident._ Navigate the different Altéa applications toidentify missing information or wrong settings.

This course cover the following topics: _ Altéa suite system architecture._ Airport connectivity and network._ Flight creation and failing to create a flight._ Reservation - Ticketing - Inventory DCexchanges._ Seating Management._ Baggage Handling._ IATCI, Regulatory issues._ Transfer and Disruptions._ Post Departure Messages.


Is this the course for you?This course is for:_ Airline help desk agents._ Airline IT or system Administrators.

Things you need for this coursePrerequisites: _ Knowledgeable about Customer Management andInventory._ Being involved with Business Process Testing, BPT,or to have troubleshooting experience using CM/FM.

How the course is organised_ The Customer Management Troubleshooting coursefor help desk agents consists of 2 days of classroomlearning.

The last few details..._ This course information was last updated November2018.


Full course title: Amadeus Altéa DC-CM Help Desk Troubleshooting

Customer Management for check-in agentsA self-paced learning on Altéa Department Control - Customer Management.

You will learn:_ Getting started with Altéa Departure Control._ Customer acceptance tasks on Altéa DC-CM._ Customer baggage and seating tasks on AltéaDC-CM._ Customer assistance, regrades and disruptionstasks on Altéa DC-CM.

As a check-in agent, learn about automating keyairport processes from passenger check-in toflight departure that streamlines the airline agentactivities for the best customer service. Through aset of simulations, learn how to modify customers'flight itinerary, add a special service request(SSR), transfer customers, issue denied boardingcompensation and other customer acceptancetasks using Altéa Departure Control -Customer Management (CM).

You will learn:_ Getting started with Altéa Departure Control._ Customer acceptance tasks on Altéa DC-CM._ Customer baggage and seating tasks on AltéaDC-CM._ Customer assistance, regrades and disruptionstasks on Altéa DC-CM.

As a check-in agent, learn about automating keyairport processes from passenger check-in toflight departure that streamlines the airline agentactivities for the best customer service. Through aset of simulations, learn how to modify customers'flight itinerary, add a special service request(SSR), transfer customers, issue denied boardingcompensation and other customer acceptancetasks using Altéa Departure Control -Customer Management (CM).

Certification: Duration: Language: Level: Prerequisites:No 11 hours English Advanced No

Is this the course for you?This course is for:_ Check-in agents

How the course is organised57 interactive lessons including system simulationswith a duration of 11 hours and 10 minutes.


What equipment do you need?_ A computer or tablette._ A high-speen internet connection.

The last few details..._ This course demonstrates workflows by showing thekeyboard entries used in interactive examples._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Altéa Departure Control - Customer Management for Check-In Agents

Customer Management for gate agents A self-paced learning on Altéa Departure Control - Customer Management

You will learn:_ Getting started._ Boarding tasks on Altéa DC-CM.

As a gate agent, learn about automating keyairport processes from passenger check-in toflight departure that streamlines the airline agentactivities for the best customer service. Through aset of simulations, learn how to resolvecustomers' ineligibility to board, deboard andtransfer customers, issue denied boardingcompensation, and other customer boardingtasks using Altéa Departure Control -Customer Management (CM).

You will learn:_ Getting started._ Boarding tasks on Altéa DC-CM.

As a gate agent, learn about automating keyairport processes from passenger check-in toflight departure that streamlines the airline agentactivities for the best customer service. Through aset of simulations, learn how to resolvecustomers' ineligibility to board, deboard andtransfer customers, issue denied boardingcompensation, and other customer boardingtasks using Altéa Departure Control -Customer Management (CM).


Is this the course for you?This course is for:_ Gate agents

How the course is organised22 interactive lessons with system simulations with aduration of 3 hours and 30 minutes.


What equipment do you need?_ A computer or a tablette._ A high-speen internet connection.

The last few details..._ This course demonstrates workflows by showing thekeyboard entries used in interactive examples._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Altéa Departure Control - Customer Management for Gate Agents

Customer Management for supervisorsA self-paced learning on Altéa Departure Control - Customer Management.

You will learn:_ Getting started with Altéa Departure Control._ What is the Altéa Suite?_ Customer acceptance tasks on Altéa DC-CM._ Customer baggage and seating tasks on AltéaDC-CM._ Customer assistance, regrades and disruptiontasks on Altéa DC-CM._ Boarding tasks on Altéa DC-CM.

As a supervisor, learn about automating keyairport processes from passenger check-in toflight departure that streamlines the airline agentactivities for the best customer service. Through aset of simulations, learn how to acceptcustomers, manage special service requests(SSR), modify flight itineraries, transfercustomers, issue denied boarding compenationsand other tasks using Altéa Departure Control -Customer Management (CM).

You will learn:_ Getting started with Altéa Departure Control._ What is the Altéa Suite?_ Customer acceptance tasks on Altéa DC-CM._ Customer baggage and seating tasks on AltéaDC-CM._ Customer assistance, regrades and disruptiontasks on Altéa DC-CM._ Boarding tasks on Altéa DC-CM.

As a supervisor, learn about automating keyairport processes from passenger check-in toflight departure that streamlines the airline agentactivities for the best customer service. Through aset of simulations, learn how to acceptcustomers, manage special service requests(SSR), modify flight itineraries, transfercustomers, issue denied boarding compenationsand other tasks using Altéa Departure Control -Customer Management (CM).


Is this the course for you?This course is for:_ Supervisors of check-in and gate agents.

How the course is organised77 interactive lessons including system simulationswith a duration of 14 hours and 30 minutes.


What equipment do you need?_ A computer or a tablette._ A high-speed internet connection.

The last few details..._ These lessons demonstrate workflows by showingthe keyboard entries used in interactive examples._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Altéa Departure Control - Customer Management for Supervisors

Electronic Miscellaneous Documents (EMDs)A self-paced learning on EMDs in the Amadeus central system.

You will learn:_ What is an EMD._ How to issue an EMD._ How to reissue a ticket with a residual valueusing EMD ATC._ How to manually reissue a ticket with penaltyEMD._ How to refund a ticket and an EMD.

As a reservation agent, learn how to manage Electronic Miscellaneous Documents using the Amadeus central system. Through set ofinteractive videos and games learn how to issue,reissue and refund EMDs using crypticcommands and AutomaticTicket Changer (ATC).

You will learn:_ What is an EMD._ How to issue an EMD._ How to reissue a ticket with a residual valueusing EMD ATC._ How to manually reissue a ticket with penaltyEMD._ How to refund a ticket and an EMD.

As a reservation agent, learn how to manage Electronic Miscellaneous Documents using the Amadeus central system. Through set ofinteractive videos and games learn how to issue,reissue and refund EMDs using crypticcommands and AutomaticTicket Changer (ATC).

Certification: Duration: Language: Level: Prerequisites:No 1 hour English Basic Yes


Things you need for this coursePrerequisites: _ A basic knowledge of the Amadeus central system.

Optional: _ Some knowledge of ticketing concepts.


How the course is organised5 interactive lessons with a duration of 1 hour.


What equipment do you need?_ A computer or a tablette._ A high-speen internet connection.


Full course title: Electronic Miscellaneous Documents (EMDs)

Fare by rule (CAT 25)This course explains fare by rule (CAT 25) and how to identify an inappropriate filing result inorder to make it easier to investigate incidents.

On this course you will learn:_ More about CAT 25._ More about how Amadeus processes thiscategory. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of fare by rule._ ATPCO Record 8._ Category 25 (impacting Record 2 and 3)._ Types of fare by rule: - Specified Fares.- Calculated Fares.- Private/Nego fare by rule vs Public fare by rule._ Filing CAT 15 and 35 security._ Troubleshooting common issues.

On this course you will learn:_ More about CAT 25._ More about how Amadeus processes thiscategory. _ How to troubleshoot incidents.

This course covers the following topics:_ An overview of fare by rule._ ATPCO Record 8._ Category 25 (impacting Record 2 and 3)._ Types of fare by rule: - Specified Fares.- Calculated Fares.- Private/Nego fare by rule vs Public fare by rule._ Filing CAT 15 and 35 security._ Troubleshooting common issues.


Is this the course for you?This course is for:_ Airline filing teams._ Airline Help Desk agents working with pricing._ Sales engineers with a good understanding of pricingproducts._ Revenue Management experts.

Things you need for this coursePrerequisites: _ A basic knowledge of fares and fare filing._ A basic knowledge of fare by rule.

The last few details..._ This course is usually scheduled so that it canbe combined with the ATC reissue and refund (CAT31 and 33) course.


Full course title: Fare by rule (CAT 25)

FareXpert Mark-up and DistributionA self-paced learning on Amadeus FareXpert.

You will learn:_ What is FareXpert mark up and distribution?_ How to mark-up and redistribute fares._ How to display net fares in mark-up anddistribution.

As an agent, learn how to manage fares using Amadeus FareXpert. Through a set ofinteractive videos and exercises learn how tomark-up and distribute fares for your agency.

You will learn:_ What is FareXpert mark up and distribution?_ How to mark-up and redistribute fares._ How to display net fares in mark-up anddistribution.

As an agent, learn how to manage fares using Amadeus FareXpert. Through a set ofinteractive videos and exercises learn how tomark-up and distribute fares for your agency.



Things you need for this coursePrerequisites: _ A basic knowledge of airline fares.

How the course is organised3 interactive lessons and 1 practice lesson with aduration of 45 minutes.




Full course title: Amadeus FareXpert Mark-up and Distribution









Negotiated SpaceThis course describes how to use Amadeus Negotiated Space to best define blocked spaceand assign it to preferred travel agents, while retaining full synchronisation with your inventorysystem. This is an essential feature for your distribution to cruise lines, tour operators andother consolidators.

On this course, you will learn how to:_ Set up and maintain points of sale for handlingtables and block management._ Define availability and sell options._ Create and maintain Negotiated Spacehandling table parameters._ Create and modify Negotiated Space blocks._ Retrieve and read the history._ Run dashboards or reports._ Request access authorisation.

This course covers the following topics:_ Creating and maintaining handling records._ Setting up and modifying the Point of Sale._ Creating and modifying Amadeus NegotiatedSpace blocks._ Reading the history._ Running dashboards or reports._ Requesting access to the product.

On this course, you will learn how to:_ Set up and maintain points of sale for handlingtables and block management._ Define availability and sell options._ Create and maintain Negotiated Spacehandling table parameters._ Create and modify Negotiated Space blocks._ Retrieve and read the history._ Run dashboards or reports._ Request access authorisation.

This course covers the following topics:_ Creating and maintaining handling records._ Setting up and modifying the Point of Sale._ Creating and modifying Amadeus NegotiatedSpace blocks._ Reading the history._ Running dashboards or reports._ Requesting access to the product.


Is this the course for you?This course is for:_ Airline Group or Negotiated Space Managers

Things you need for this coursePrerequisites: _ You are required to have a basic understanding ofAmadeus availability, PNR functions, airline salesand revenue management.

The last few details..._ This course information was last updated September2019.


Full course title: Amadeus Negotiated Space

Operational Flight Updates (OFU)A self-paced learning on Altéa Departure Control - Operational Flight Updates (OFU)

You will learn:_ How to create a flight date._ How to create a flight period._ How to update a flight date_ How to update a blockspace size.

As a ground handler, learn how to manage flightschedules for another airline when close to thedeparture date. Through a set of interactivevideos learn how to manage flight dates, flightperiods and block spaces using Altéa DepartureControl - Operational Flight Updates (OFU).

You will learn:_ How to create a flight date._ How to create a flight period._ How to update a flight date_ How to update a blockspace size.

As a ground handler, learn how to manage flightschedules for another airline when close to thedeparture date. Through a set of interactivevideos learn how to manage flight dates, flightperiods and block spaces using Altéa DepartureControl - Operational Flight Updates (OFU).


Is this the course for you?This course is for:_ Staff performing ground handling activities.

Things you need for this coursePrerequisites: _ Basic knowledge of Altéa DC-CM or Altéa DC-FM.






Full course title: Altéa Departure Control - Operational Flight Updates

Passenger Name Manager / Name Change ControllerThis course explains how to manage your name elements firming policies in a way thatmatches your sales strategies.

On this course, you will learn to:_ Create rules to define corrective actions and/ornotification actions that will be triggered by aname modification in PNRs.

This course covers the following topics:_ Product overview._ Creation of Point Of Sale, markets and flightgroups._ Creation and administration of rules forindividual and group PNRs.

On this course, you will learn to:_ Create rules to define corrective actions and/ornotification actions that will be triggered by aname modification in PNRs.

This course covers the following topics:_ Product overview._ Creation of Point Of Sale, markets and flightgroups._ Creation and administration of rules forindividual and group PNRs.

Certification: Duration: Language: Level: Prerequisites:No 0 minute English Undefined Yes

Is this the course for you?This course is for:_ Airline administrators dealing with revenue integrity,reservation and/or inventory.

Things you need for this coursePrerequisites: _ You need a basic understanding of airline distributionprocesses, and Amadeus Availability Display, andPNR.

How the course is organised_ This course consists of 2 sessions. _ Each session lasts 2 hours.

What equipment do you need?_ A phone (fixed-line, mobile not recommanded)_ A computer_ A good internet connection

The last few details..._ Remember to enrol on both sessions._ This information was last updated September 2019.


Full course title: Amadeus Passenger Name Manager / Name Change Controller

Process Customer Value for InventoryThis course describes the Process Customer Value (PCV) application that is accessed via theAmadeus Airline Retailing Platform and used by processes within Amadeus Altéa Inventory,and Amadeus Reservations.. The purpose of PCV is to enable the passenger ranking on awaitlist confirmation.

On this course, you will learn how to set up theProcess Customer Value (PCV) rules in line withyour airline business objectives.

This course covers the following topics:_ How to create and maintain business rules forqualifying and ranking passengers._ Demonstration of PCV with business scenarios._ Prioritisation for automated waitlist clearanceprocess._ Exercises on creating and validating rules in anautomated waitlist scenario

On this course, you will learn how to set up theProcess Customer Value (PCV) rules in line withyour airline business objectives.

This course covers the following topics:_ How to create and maintain business rules forqualifying and ranking passengers._ Demonstration of PCV with business scenarios._ Prioritisation for automated waitlist clearanceprocess._ Exercises on creating and validating rules in anautomated waitlist scenario

Certification: Duration: Language: Level: Prerequisites:No 4 hours Intermediate Yes




open?lpId=6134

Optional: _ A basic understanding of the Amadeus reservationsystem (cryptic)._ A basic understanding of Amadeus Altea Inventory.




How the course is organised_ This course consists of 2 sessions. _ Each session lasts 2 hours._ Generally the sessions are run on different days.

What equipment do you need?_ A phone (fixed-line, mobile not recommanded)_ A computer_ A good internet connection

The last few details..._ Make sure that you enrol on both of the sessions._ To schedule a customised session, contact yourAmadeus Training Consultant:





Full course title: Amadeus Process Customer Value for Amadeus Altéa Inventory

Reservation and Ticketing (Cryptic)A self-paced learning on the Amadeus Global Distribution System (GDS).

You will learn:_ Getting started with the Amadeus GDS._ What is Amadeus Air._ Finding flights for a PNR._ Adding PNR mandatory elements._ Adding PNR optional elements._ Modifying a PNR._ Working with itineraries and invoices._ Working with pricing and fares._ Working with ticketing._ Working with Amadeus queues.

As a reservation agent, learn how to makereservations in the Amadeus Global DistributionSystem (GDS) using cryptic commands. Througha set of interactive e-Learning videos learn whatis the Amadeus GDS and how to create andmodify the elements of a Passenger NameRecords (PNR) in order to issue a ticket using Altéa Reservation (Cryptic).

You will learn:_ Getting started with the Amadeus GDS._ What is Amadeus Air._ Finding flights for a PNR._ Adding PNR mandatory elements._ Adding PNR optional elements._ Modifying a PNR._ Working with itineraries and invoices._ Working with pricing and fares._ Working with ticketing._ Working with Amadeus queues.

As a reservation agent, learn how to makereservations in the Amadeus Global DistributionSystem (GDS) using cryptic commands. Througha set of interactive e-Learning videos learn whatis the Amadeus GDS and how to create andmodify the elements of a Passenger NameRecords (PNR) in order to issue a ticket using Altéa Reservation (Cryptic).

Certification: Duration: Language: Level: Prerequisites:No 3 hours English Intermediate No


Things you need for this courseOptional: _ A basic knowledge of the travel industry.


How the course is organised34 interactive lessons with a duration of 3 hours.




Full course title: Altéa Reservation and Ticketing (Cryptic)

Reservation and Ticketing Cryptic CertificationThis course uses the Amadeus Reservation Desktop to access content distributed viaAltéa Reservation, showing how reservation and ticketing agents can work more efficientlyand improve customer service.

On this course, you will:_ Learn how to use cryptic entries to accesscontent distributed via Altéa Reservation._ Focus on Passenger Name Record (PNR)creation, pricing and tickets issuance._ Handle the issuance and modification ofe-tickets and Electronic MiscellaneousDocuments (EMD).

This course covers the following topics:_ Amadeus Information Pages and Online Help._ Amadeus AIR: flight availability, schedule andtimetable display._ Connectivity/access levels._ Aadeus PNR: creation, modification split, copyand history of PNR._ Amadeus Itinerary: displaying and printingitinerary._ How to use Amadeus Queues._ Amadeus Frequent Flyers Profiles._ Amadeus Fares and Pricing: How to use thefare quote system and do pricing._ Amadeus Ticketing: transitional stored tickets,e-tickets._ Revalidating and reissuing an e-ticket._ Issuing, dlsplaying, printing and sending e-ticketitinerary receipt._ Electronic Miscellaneous Documents._ Displaying and interpreting sales reports._ Refunding e-tickets and EMDs._ e-ticket and EMD management.

On this course, you will:_ Learn how to use cryptic entries to accesscontent distributed via Altéa Reservation._ Focus on Passenger Name Record (PNR)creation, pricing and tickets issuance._ Handle the issuance and modification ofe-tickets and Electronic MiscellaneousDocuments (EMD).

This course covers the following topics:_ Amadeus Information Pages and Online Help._ Amadeus AIR: flight availability, schedule andtimetable display._ Connectivity/access levels._ Aadeus PNR: creation, modification split, copyand history of PNR._ Amadeus Itinerary: displaying and printingitinerary._ How to use Amadeus Queues._ Amadeus Frequent Flyers Profiles._ Amadeus Fares and Pricing: How to use thefare quote system and do pricing._ Amadeus Ticketing: transitional stored tickets,e-tickets._ Revalidating and reissuing an e-ticket._ Issuing, dlsplaying, printing and sending e-ticketitinerary receipt._ Electronic Miscellaneous Documents._ Displaying and interpreting sales reports._ Refunding e-tickets and EMDs._ e-ticket and EMD management.



In particular, those working in:Operations Managers

Things you need for this courseOptional: _ You may like to play the Reservations in Amadeuse-Learning course before attending this course.

This course helps you use_ Amadeus Reservation Desktop Essential



Full course title: Amadeus Reservation and Ticketing Cryptic Certification

Reservation and Ticketing Cryptic OverviewThis course uses the Amadeus Reservation Desktop (cryptic entries) to accesscontent distributed via Altéa Reservation, showing how reservation and ticketing agents canwork more efficiently and improve customer service.

On this course, you will learn to:_ Use cryptic entries to access content distributedvia Altéa Reservation.

This course covers the following topics:_ Amadeus Information Pages and Online Help._ Availability, schedule and timetable display._ Passenger Name Record (PNR) creation andmodification._ Introduction to Amadeus Queues._ Amadeus Fare Quote._ PNR pricing._ Issuing and revalidating tickets._ Voluntary and involuntary reissue._ Full and partial refund._ Electronic Miscellaneous Documents (EMD)._ Managing electronic documents.

On this course, you will learn to:_ Use cryptic entries to access content distributedvia Altéa Reservation.

This course covers the following topics:_ Amadeus Information Pages and Online Help._ Availability, schedule and timetable display._ Passenger Name Record (PNR) creation andmodification._ Introduction to Amadeus Queues._ Amadeus Fare Quote._ PNR pricing._ Issuing and revalidating tickets._ Voluntary and involuntary reissue._ Full and partial refund._ Electronic Miscellaneous Documents (EMD)._ Managing electronic documents.


Is this the course for you?This course is for:_ Airline staff using Amadeus Altéa ReservationDesktop_ Airline business developers and testers.

Things you need for this courseOptional: _ Reservations in Amadeus e-Learning course.

This course helps you use_ Amadeus Reservation Desktop Essential



Full course title: Amadeus Reservation and Ticketing Cryptic Overview

Reservation and Ticketing Web OverviewThis course uses Amadeus Reservation Desktop Web (ARD Web) to access contentdistributed via Altéa Reservation, showing how reservation and ticketing agents can workmore efficiently and improve customer service.

On this course, you will learn to:_ Use Amadeus Reservation Desktop Web toaccess content distributed via Altéa Reservation.

This course covers the following topics:_ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Working with EMD.

On this course, you will learn to:_ Use Amadeus Reservation Desktop Web toaccess content distributed via Altéa Reservation.

This course covers the following topics:_ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Working with EMD.


Is this the course for you?This course is for:_ Airline staff using ARD Web._ Airline Help Desk agents using ARD Web._ Airline business developers and testers.

Things you need for this courseOptional: _ Previous reservation and ticketing experience.




Full course title: Amadeus Reservation and Ticketing Web Overview

Seatmap ManagementA self-paced learning on Amadeus Retailing Platform - Seatmap Management

You will learn:_ How to create a seat map.

As a ground handler, create seat maps forairlines using Atléa Departure Control. Through aset of interactive videos learn how to create aseatmap using Amadeus Retailing Platform -Seatmap Management.

You will learn:_ How to create a seat map.

As a ground handler, create seat maps forairlines using Atléa Departure Control. Through aset of interactive videos learn how to create aseatmap using Amadeus Retailing Platform -Seatmap Management.


Is this the course for you?This course is for:_ Agents performing ground handling activities at theairport.

How the course is organised1 interactive lesson with a duration of 5 minutes.




Full course title: Amadeus Retailing Platform - Seatmap Management

Sending passenger information to and from your DCS A self-paced learning on the Altéa suite.

You will learn about:_ Sending passenger information to a DCS._ Receiving passenger information from a DCSafter flight departure._ Sending passenger assistance lists to anotherairport.

As an agent managing your flight inventory, learnabout automating the management of customerson those flights within the Altéa Suite. Learn howto take advantage of the integration of data feedsoriginating from Altéa Inventory (INV) anddistributing to other systems including AltéaDeparture Control and Altéa Reservations.

You will learn about:_ Sending passenger information to a DCS._ Receiving passenger information from a DCSafter flight departure._ Sending passenger assistance lists to anotherairport.

As an agent managing your flight inventory, learnabout automating the management of customerson those flights within the Altéa Suite. Learn howto take advantage of the integration of data feedsoriginating from Altéa Inventory (INV) anddistributing to other systems including AltéaDeparture Control and Altéa Reservations.

Certification: Duration: Language: Level: Prerequisites:No 30 minutes English Advanced No

Is this the course for you?This course is for:_ Staff responsible for creating business rules in theAltéa Suite including Inventory, Reservations andDeparture Control.

This course helps you use_ Altéa Inventory and Code Share _ Amadeus Reservation Desktop Essential _ Amadeus Reservation Desktop Web (ARD)

How the course is organised3 lessons with a duration of 30 minutes.




Full course title: Altéa Suite: Sending passenger information to and from your Departure Control System (DCS)

Ticketing Configuration ManagerA self-paced learning on Ticketing Configuration Manager (TCM).

You will learn:_ What is TCM? _ What is the Online application?_ How to identify an airline's preferences fore-ticket display options._ How to allow or restrict issuance of infanttickets._ How to allow or disallow mandatory FOID._ What is the Interline sub-application?_ How to identify the interline agreementsbetween a validating carrier and an interlinepartner._ How to identify an airline's distributionconditions for specific GDS and countries.

As a ticketing manager, learn how to regulate andcontrol your ticketing agreements and conditionsusing a graphical interface. Through a set ofinteractive e-Learning videos learn what is TCMand what are TCM's sub-applications, how toidentify rule types, how to modify rule conditions,and how to modify interline ticketing agreementsusing Ticketing Configuration Manager (TCM).

You will learn:_ What is TCM? _ What is the Online application?_ How to identify an airline's preferences fore-ticket display options._ How to allow or restrict issuance of infanttickets._ How to allow or disallow mandatory FOID._ What is the Interline sub-application?_ How to identify the interline agreementsbetween a validating carrier and an interlinepartner._ How to identify an airline's distributionconditions for specific GDS and countries.

As a ticketing manager, learn how to regulate andcontrol your ticketing agreements and conditionsusing a graphical interface. Through a set ofinteractive e-Learning videos learn what is TCMand what are TCM's sub-applications, how toidentify rule types, how to modify rule conditions,and how to modify interline ticketing agreementsusing Ticketing Configuration Manager (TCM).





How the course is organised8 lessons with a duration of 30 minutes.


What equipment do you need?_ A computer or a tablette_ A high-speed internet connection


Full course title: Ticketing Configuration Manager

Ticketing in Amadeus (Cryptic)A self-paced learning on ticketing using the Amadeus Global Distribution System (GDS).

You will learn about:_ Issuing a ticket and an EMD._ Reissuing a ticket._ Refunding a ticket and an EMD.

As a reservation agent, learn how to manageticket issuance using the Amadeus GlobalDistribution System (GDS). Through set ofinteractive videos learn how to issue, reissue andrefund e-tickets and Electronic MiscellaneousDocuments (EMDs) using cryptic commands.

You will learn about:_ Issuing a ticket and an EMD._ Reissuing a ticket._ Refunding a ticket and an EMD.

As a reservation agent, learn how to manageticket issuance using the Amadeus GlobalDistribution System (GDS). Through set ofinteractive videos learn how to issue, reissue andrefund e-tickets and Electronic MiscellaneousDocuments (EMDs) using cryptic commands.

Certification: Duration: Language: Level: Prerequisites:No 1 hour English Basic Yes



Things you need for this coursePrerequisites: _ A basic knowledge of the Amadeus central system._ A basic knowledge of the airline travel industry andticketing concepts.






Full course title: Ticketing in Amadeus (Cryptic)