The Problem with Mediocrity Excellence is critical in any new

endeavor Mistakes are inevitable, but too many

can be fatal Careful, thoughtful planning is essential Some risks are necessary; others are

not. Flexibility is essential It’s all about relationships.

Passion Wise leaders and managers remember that

passion is personal

Selecting staff and volunteersPeople don’t change that much.Don’t waste time trying to put in what was left

out.Try to draw out what was left in.That is hard enough.

First, Break all the Rules

Finding & Motivating the Right People Select for talent

More than experience, intelligence and determination

Define the right outcomesNot just the right steps

Focus on strengths

Find the right fit

First, Break All the Rules

The Right Talent Striving talents—what gets him going and

keeps him going.

Thinking talents—how she thinks, how she weighs alternatives, and how she makes decisions.

Relating talents—whom he trusts, whom he builds relationships with, whom he confronts and whom he ignores.

First, Break All the Rules

Focus on Outcomes Select

Match talents and abilities with tasks Set expectations

Define expectations clearlyProvide needed materials and equipment

MotivateProvide recognition or praise

DevelopEncourage professional/ personal growth and

developmentFirst, Break All the Rules

Interviewing Potential Paid/ Unpaid StaffPossible Questions:1) Describe a time when you had a conflict or

disagreement with someone and how you handled it.

2) Describe a time you went over and above what was expected of you.

3) Tell me about a time you received some feedback that was difficult to hear and how you dealt with it.

4) Explain your “stress behaviors” and how to manage

them.

Evaluating Staff/ Volunteer OutcomesSome questions to consider:

1) What do you consider to be your strengths? Weaknesses?

2) What are your goals for your current role?3) How often would you like to meet with me to

discuss your progress?4) What is the best praise or encouragement

you ever received?5) Are there any skills you want to learn?

First, Break All the Rules

Evaluating Performance Outcomes

What actions have you taken?

What discoveries have you made?

What partnerships have you built?

First, Break All the Rules

Maintaining Focus—Hedgehog Concept What you are deeply passionate about? What you can be best in the world at? What drives your resource engine?

○ Marriage events○ Education○ Promoting father involvement○ Preventing out-of-wedlock pregnancy○ Teen abstinence○ Mentoring○ Low-income couples

Good to Great and the Social Sectors

Avoiding Certain Pitfalls Inattention to Results

Status and EgoAvoidance of AccountabilityLow Standards

Lack of CommitmentAmbiguity

Fear of ConflictArtificial Harmony

Absence of TrustInvulnerability

The Five Dysfunctions of a Team

Meetings

Too few meetings are likely more of a problem than too many meetings.

Different kinds of meetings are key.Daily Check-insWeekly TacticalsMonthly StrategicsQuarterly Off-Site Reviews

Death by Meeting

Weekly Tactical Meeting GuideI. Lightening Round NotesII. Key Metrics Review

I. Goals II. Outcomes

III. Tactical Agenda ItemsI. Prioritize topics once generatedII. Handle in order

IV. Potential Strategic TopicsV. Decisions/ Actions

Death by Meeting