Alicia D. West W: 404-256-6986/ C: (330) 986-6888 / Alicia.West@manpower.com

PROFESSIONAL SUMMARY

Experienced professional that is able to work independently, with internal cross functional teams to promote growth and a positive image for an organization. Highly skilled and educated in human resources, employee relations, customer relations, time management, schedule planning, leadership, image management, customer service and sells. Seeking a career in a company in which I can grow with and become a valued employee.

SKILLS SUMMARY Manage Multiple Locations Inventory Management Operations Outstanding Communication Skills Recruiting and Interviewing Exceptional Leader Schedule and conduct Store visit

Accurate Cash Handling Certified in Loss Prevention Knowledgeable of Government Forms (I-9, W-4, etc.) Works Well Under Pressure Microsoft, Excel Etc. Certified in CPR Expert level business writing and oral

communications skills.

EXPERIENCETalent Placement Specialist Manpower, Sandy Springs, GA June 2015 to present

Communicate effectively with others Multi-task Fill orders in a timely manner, making sure to follow any client requirements Ability to find and apply client-specific requirements Work through Manpower systems in order to complete task and fill orders. Ability to evaluate candidate qualifications through the use of resumes, interviews, assessments

and reference checks Ability to build professional relationships with customers, vendors, contract employees and staff Responsible for identifying, investigating and resolving client problems and issues. Responsible for driving associate conversions Client visit Payroll Correct Client required Fields

Sale Ambassador AT&T Chicago, IL June 2012 to December 2012 Business to Business Cold calling Scheduling 3-5 meeting per day Maintaining Goal of 8 contracts signed or 5k per week Time management Mapping territory Complete weekly schedules in Sells Force Complete contracts daily Provide clients with contracts, that best fit their company needs. Door to door sells Conduct weekly face to face sell meetings with team and management.

Manager Claire’s Stores, Inc., Gurnee, IL March 2008 to June 2012General/District Manager Claire’s Stores, Inc., Gurnee, IL December 2012 to May 2015

Alicia D. West H: (224) 757-5547 C: (330) 986-6888 denisewest14.aw@gmail.com

Ensure compliance to all company policies, directives and operational standards. Ensure all store controllable and goals are being kept in line with company expectations. Maintain compliance to all safety rules and regulations. Maintain proper staffing for all positions, determine staff promotions and demotions, and terminate

employees when necessary, as well as complete and deliver yearly evaluations. Maintain a positive, constructive relationship with associates, address all associate relations issues

promptly. Responsible for day to day sells. Acting district manager whenever the district manager was unavailable. Stock/restock inventory when shipments are received and ensure the timely processing of freight

shipments. Ensure proper execution of biannual inventory to achieve results within company guidelines. Complete weekly schedules according to payroll policies and business needs. Recruit and train employees and store managers to deliver outstanding customer service and ensure

associates are able to execute company goals. Ensure strict compliance to all Federal, State, and Local laws, including accurate record keeping of stores’

personnel files. Maintain store quarterly budgets. Ensure the accurate completion of markdowns, price changes and store promotions. Communicate with home office regarding the store’s needs. Responsible for the doubling the revenue of 14 out 16 stores. Adhere to all guidelines and budgets set by myself or my Districts CEO. Completing and following through with any Workers-Comp claims.

Receptionist Medical Eye Services, Gurnee, IL August 2005 to March 2008 Ensure patients are checked in within 3 minutes of arrival. Review and ensure patient’s information is correct and/or updated in a timely manner. Ensure patient’s charts are put up and technicians are aware patient has arrived. Collect co-pays, receive and post payments to patient’s accounts at time of checkout. Schedule and cancel appointments according to the doctor’s schedules and needs of the business. Order and stock supplies on a weekly basis to meet company’s needs. Answer multiple phone lines.

EDUCATIONRobert Morris University, Chicago, IL Bachelor of Science in Business Administration May 2010College of Lake County, Gurnee, IL Associate Certificate in Human Resources May 2012

REFERENCES

Lindsey Pedigo Assistant, Claire’s Stores, Inc. (847) 845-8861Deloris Boyd Co-worker, Medical Eye Services (847) 651-2531Crystal Webb Lead Talent Placement Specialist, Manpower (770)296-1117Gregory Ross Personal Reference (770) 330-7111

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