AirWatch MDM Guide v7

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AirWatch MDM Guide v7

Text of AirWatch MDM Guide v7

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    AirWatch Mobile Device Management GuideManage your diverse fleet of devices with AirWatch v7.1

    AirWatchM obile Device ManagementGuide | v.2014.06|

    Copyright 2014 AirWatch, LLC All rights reserved. Proprietary & C

    2014 AirWatch,LLC AllRights Reserved.

    This document, as well as the software described in it,is furnished underlicense. The information in this manual may only be used in accordance with the terms of the license. This

    document should not be reproduced,stored or transmitted in any form,except as permittedby the license orby the express permissionof AirWatch, LLC

    Other product and company names referenced in this document are trademarks and/orregistered trademarks of their respective companies.

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    Table of Contents

    Introduction to the MDM Guide

    Overview

    In this Guide

    Before You Begin

    Overview

    In This Section

    Supported Browsers

    Supported Devices

    Getting Started with AirWatch

    Overview

    In This Section

    Logging into the AirWatch Admin Console Setting Your Security PIN

    The Admin Console at a Glance

    Using the Global Search

    Using the Getting Started Wizard

    Environment Setup

    Overview

    In This Section

    Generating an APNsCertificate

    Configuring Privacy Settings

    Privacy Best Practices

    Setting Up Auto Discovery

    Configuring Terms of Use

    Configuring Console Branding

    Integrating with Other Enterprise Systems

    Organization Groups

    Overview

    In This Section Creating Organization Groups

    Device Users

    Overview

    In This Section

    Choosing User Security Types

    Creating Basic User Accounts

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    Creating Directory-Based User Accounts

    Managing User Accounts

    Using the Batch Import Feature

    User Groups

    In This Section

    Adding User Groups without Directory Integration Adding Directory-Based User Groups

    Administrators and Role-Based Access

    Overview

    In This Section

    Default and Custom Roles

    Creating a Custom Role

    Creating an Admin Account

    Managing Admin Accounts

    Device Enrollment

    Overview

    In This Section

    Basic Enrollment Process

    Additional Enrollment Workflows

    Performing Device Staging

    Registering Devices

    Configuring Enrollment Options

    Profiles

    Profile Deployment

    Managing Profiles

    Compliance

    In This Section

    Enforcing Device Compliance

    Managing Devices

    Overview

    In This Section

    Using the Device Dashboard

    Using the Device List View

    Using the Device Details Page

    Using Wipe Protection

    Utilizing Reports

    Using AirWatch Hub

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    Using the Self-Service Portal

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    Introduction to the MDM Guide

    Overview

    Mobile devices are valuable enterprise tools, allowing immediate access to your internal content and resources.

    However, the diversity of mobile platforms, operating systems and versions can make managing a uniform set of devdifficult. Mobile Device Management (MDM) solves this problem by enabling you to configure, secure, monitor and

    manage all types of mobile devices in the enterprise.

    Manage large-scale deployments of mobile devices from a single console. Quickly enroll devices in your enterprise

    environment, configure and update device settings over-the-air, enforce security and compliance policies, secure mob

    access to corporate resources, and remotely lock and wipe managed devices.

    Tailor your MDM environment to gain immediate access to device locations, current users and content. Automate yo

    MDM deployment to enforce security and compliance settings 24/7 with rules and warnings unique to each user or

    Organization Group. Make certain content and features are available and establish restrictions based on a device's

    geographic location. This guide outlines how to effectively create, configure and maintain your MDM deployment.

    In this Guide

    l Before You Begin Details useful background information and things to keep in mind before diving into AirWatch

    and mobile devices management, including prerequisites and suggested reading.

    l Getting Started with AirWatch Introduces the AirWatch Admin Console and provides a detailed walkthrough of i

    main pages, menus and functions.

    l Setting Up Your Environment Covers aspects of preparing your MDM deployment, including privacy settings,

    Terms of Use and various environment setup options.

    l Organization Groups Summarizes how Organization Groups are used to manage MDM and how to maintain

    Organization Groups in the AirWatch Admin Console.

    l Device Users Details how to create user accounts within AirWatch or integrate with your existing directory servic

    l User Groups Details how to create user groups within AirWatch for assignment or integrate with your existing

    directory service groups.

    l Administrators and Role-Based Access Explains how Administrators and role-based access are used to customize

    features and settings for specific users in the AirWatch Admin Console.

    l Device Enrollment Covers each of the enrollment options available with AirWatch, including single- and multi-us

    devices, staging devices for other users, and various enrollment options and restrictions.

    l Profiles Details each of the profile options available in the AirWatch Admin Console to secure your devices,

    including enforcing passcodes, geofences, timefences and restrictions.

    l Compliance Explains how the AirWatch Compliance Engine works and how to create compliance policies.

    l Managing Devices Explains how to manage all aspects of your MDM deployment from the AirWatch Admin Con

    (Hub and Device Control Panel) and Self-Service Portal.

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    Introduction to the MDM

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    Before You Begin

    Overview

    Before configuring your AirWatch M DM deployment, you should consider the following prerequisites, requirements,

    supporting materials, and helpful suggestions from the AirWatch team. Familiarizing yourself with the informationavailable in this section will help prepare you for configuring your MDM deployment.

    In This Section

    l Supported Browsers View a comprehensive list of supported browsers.

    l Supported Devices View a comprehensive list of supported devices.

    Supported Browsers

    The AirWatch Admin Console supports the following web browsers:

    l Internet Explorer 8+ l Google Chrome 11+

    l Firefox 3.x+ l Safari 5.x

    Comprehensive platform testing has been performed to ensure functionality using these web browsers. The AirWatch

    Admin Console may still function in non-certified browsers with minor issues.

    Supported Devices

    AirWatch supports the following devices and operating systems:

    l Android versions 2.3+ l Windows Mobile 5/6 and Windows CE 4/5/6

    l BlackBerry versions 5+ l Windows Phone 7 and 7.5 Mango

    l BlackBerry 10 l Windows Phone 8

    l iOS versions 4.0+ l Windows 8/8.1/RT

    l Mac OS X 10.7+ l Win32

    l Symbian OS 3 and S60

    Note:Limited support may be available for other devices/operating systems. Please refer to each platform's specific

    User Guide or contact AirWatch Support for more information.

    AirWatch Mobile Device ManagementGuide | v.2014.06

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    Before You

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    Getting Started with AirWatch

    Overview

    The AirWatch Admin Console provides a centralized solution to view and manage every aspect of your

    MDM deployment. Quickly and easily add new devices and users to your fleet, manage profiles and configure systemsettings all within a single, web-based resource.

    The AirWatch Admin Console is also a universal tool with customization benefits, including:

    l HTML5 Allowing a clean and consistent user experience.

    l Brandability Enabling control of color schemes and logo insertion.

    l Global Access and Language Support Providing a location-friendly portal with language and localization support

    that can be accessed anywhere using a web browser.

    In This Sectionl Logging into the AirWatch Admin Console Explains how to log into your environment and where to obtain login

    credentials.

    l Setting Your Security PIN Details the initial Security PIN prompt and how to manage actions requiring the Securit

    PIN.

    l The AirWatch Admin Console at a Glance Provides information for all available menus and main features within t

    AirWatch Admin Console.

    l Using the Global Search Detai