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Airport Ground Transportation. THE NEED FOR STANDARDS AND GUIDELINES. STANDARD. An acknowledged measure of comparison for quantitative or qualitative value;a level of requirement , excellence, or attainment GUIDELINE A statement of policy or procedure FLEXIBILITY - PowerPoint PPT Presentation
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Airport Ground Transportation
THE NEED FOR STANDARDS AND
GUIDELINES
STANDARD An acknowledged measure of comparison for quantitative
or qualitative value;a level of requirement , excellence, or attainment
GUIDELINE A statement of policy or procedure
FLEXIBILITY Responsive to change; adaptable
Why do we need Standards and Guidelines?
Protect revenues and meet operational and customer service needs
Define a targeted level of service and ensure uniformity in the operation
Provide a basis for training, discipline, and enforcement
Promote equality and fair competition Maximize airport roadways and curbside
Standardization ChallengesEach airport is unique in configuration,
construction, and political environment Changing airline market requires continued
modification and flexibilityCultural differences often dictate patron behaviorEscalating fuel cost and security requirements
have shifted financial responsibilities and have lead to different/additional user charges
Technology compatibility
Levels of Standardization
Airport-wideStatewideNationwideWorldwide
Florida AirportsStandards enhance the relationship
amongst state airports Shared standards set guidelines for
airlines, tenants, service providers and ground transportation operators
Standards justify airport actions and assist with legal defense
Standards benefit airport patrons and the community
NationwideSharing of knowledge and experience
promotes development of standards.The internet and media in general have
redefined travel and created a more generic airport experience.
Airports share automated system solutions (parking, ground transportation, etc.).
Airports nationwide face similar challenges – economy, security, etc.
Remote Bus Station
WorldwideStandards assist the international passenger as
major airports serve or provide connecting service to international destinations.
Our communities have changed and so have our patrons (more international communities).
Technology has brought the world together.Many service providers and vendors operate
worldwide.
MIA Standardization Challenges
The unified approach where ground transportation, parking and roadway management are Landside responsibilities,does not allow the creation of generic airport operations classifications.
Extensive construction projects and security mandates impact landside responsibilities and often require modification of procedures.
Living wage requirements affect management agreement and concession contracts and have lead to operational changes.
Landside
MIA Standardization Challenges
Nationwide, CBP and TSA staffing guidelines do not work at MIA due to the high international passenger loads, high volume of international baggage and countries served.
With an increase of staffing and security needs, nationwide standards for TSA equipment do not meet MIA needs.
Existing StandardsCounty and airport regulations,
operational directives, and standard operating procedures
Ground transportation permit standards and requirements
Taxicab county & airport requirementsConcession and management agreement
contract requirements for ground transportation and parking contracts
Ground Transportation Permits
Ground Transportation Permits
County licensing requirementsVehicle and insurance requirementsFees and chargesTrip counting devices (AVI)Reporting and payment requirements
Taxicab Standards….
Taxicab StandardsThe County establishes taxicab driver
requirements such as age, driving record, criminal background, language proficiency, training, etc.).
They also establish vehicle standards (mechanical, age, color, markings, equipment, permits,etc.) and insurance requirements.
Landside enforces MIA and County requirements for taxicabs operating at MIA.
Shared Ride Van Service Provider
SuperShuttleA concession contractMinimum qualifications; Owner and
management experience, vehicle ownership, license and operation history
Vehicle standards; Age,seating capacity, equipment, approved color and markings,
ADA requirements, insuranceCustomer service, staffing, training, and fares
Employee Transportation Contract
Employee Transportation Contract
A management agreement contractOperator: First TransitManagement experience, staffing and
training requirements Recording, reporting, budgeting,
auditing,and insurance requirements Allowance for expansion of services
provided
Parking
Public Parking A management agreement contractOperator – Airport Parking Associates
(Central Parking)Management experience, staffing and
training requirements Recording, reporting, budgeting,
auditing, and insurance requirements Allowance for expansion of services
provided
Technology Assists Standardization Efforts
ASCOM parking revenue control system with patron interface device and credit card in/out capability has improved the parking experience reduced staffing needs and minimized fraud.
AutoVu LPR and mobile LPI have proven to be excellent customer service and law enforcement tools and have minimized fraud.
Technology…
TransCore ground transportation AVI system with Durasys software has served to maximize ground transportation revenue.
TransCore wireless access system for parking will expedite public parking entry and exit.
How does AGTA help our standardization efforts?
Data compilation and disseminationNetworking opportunitiesIndustry reports and newslettersInformation exchange addressing all
aspects of ground transportationA source of established professional
advice