"Airport Ground Transportation of the Future“

AGTA Fall Conference

Steve GrubbsPHX Sky Harbor International AirportDeputy Director – OperationsSeptember 15, 2014

Why Do We Regulate GT Providers?

To Provide a Safe, Efficient, & Friendly Passenger Environment– Passenger Choices

• Reservation based• On demand• Transportation Network Companies

– Providing safe, insured commercial vehicles & drivers• Taxi• Shared Ride Vans• Luxury

Future Improvements in Ground Transportation - Customer Service

Delivery1. Technology– Keeping pace

2. Sustainability– Financial– Environmental

3. Cost Efficiency– Operating costs– Cost recovery fees

• Automated Vehicle Identification System:– Dispatching Taxis– Permitting all GT vehicles– Issuing Driver Identification Cards

• Web based applications– Reports

• Expiration of documents• Trip Counts

– Integrating with other systems• OSP – Security credentials

Technology

Technology

• Automated Vehicle Identification System:– Use of handhelds

• Improved dispatching capabilities– Ability to see activity at all curbs

• Develop integration of handhelds to permit system:– Enforcement staff to check permits and IDs – Remotely document quarterly inspections

• Signage– Use of Dynamic signage at curb– Use of interactive directives to promote GT & enhance

wayfinding

Technology• Transportation Network Companies (TNC’s)– Arizona HB 2262– Vetoed by Governor Brewer on April 25th, 2014

“Customer safety must not be sacrificed for the sake of innovation”

– If passed would have changed the definition of when commercial insurance applies to TNC’s

– No substantive change for PHX Sky Harbor GT providers• Contracts – Closed system• Permits – Semi-closed system

Technology• Transportation Network Companies– Choice of passengers• Mobile app convenience

– Geo Fenced Airport• 24th St to 44th St; Washington to south border

– 2 hold lots: west side of airport for T2 & T3, north east side of airport for T4

– Vehicles are commercially plated and insured• Uber SUV• Uber Black

Technology

• Transportation Network Companies– City of Phoenix• Working on interim agreement with Uber• Task Force working on City Ordinance

– Must Operate in Pre Arranged Category• Airport Permit and Fee• Commercial Insurance• Driver background check and vehicle inspection

Sustainability

• PHX Sky Train– LEED Certified– Connection to Light Rail & Valley Metro Busing– Bike lockers available at 44th St Station– Early Bag Check• 44th St Station, East Economy & Rental Car Center

– Boarding Pass Kiosks

Sustainability

• Alternative Fuel Requirements • Using OBD-II device to monitor flex fuel vehicles

• Maintain requirements for ADA accessible vehicles in fleet

Sustainability44th Street Transportation Hold Lot (North East)

Repurposing developed sites

44th St Hold lot (prior bus

center)

Cost Efficiency

• Move towards cost recovery for Ground Transportation Program– Trip fees for all categories

• Currently contracted companies only

• Using Technology to reduce costs– Duplication of data entry– Integration of programs to avoid duplication of effort– Maintenance agreements to always include upgrades

Cost Efficiency

• PHX Sky Train: Stage 1A– Completed in early 2015– Phase out of Inter-Terminal busing

• PHX Sky Train: Stage 2– 2020’s anticipated completion– Phase out Rental Car Center busing

Cost Efficiency

• West Ground Transportation Center– Right Time, Right Place

• Consolidate other needs in location– Parking, PHX Sky Train, Consolidated Office Bldg.

• Consider appropriate timing from financial standpoint• Include needed amenities

• Terminal 3 Remodel– Closing of Terminal 2

• Consolidate other needs in location• Expanded curb for GT services

Future of Ground Transportation

•All parties working together to meet customer needs.

•Partners in technology, sustainability and efficiency in airport ground transportation operations.

Thank You!