AG Adjustments Commercial Accounts Receivable Management and Recovery ServicesSam Fensterstock SVP of Business Developmentsamf@agaltd.com, 631-719-8096January 2016

Who Is AG Adjustments?Providing commercial collection and recovery solutions since 1972

Family owned and operated by Marc and Bob Gerstel

Corporate headquarters and call center based in Melville, NY as well as call center in Phoenix, AZ

Primary focus is in 3rd party commercial collection services

Licensed and insured in all states that require licensing. $5 mil cyber and E&O insurance.

International reach, world wide coverage

Multi-industry expertise – currently service more than 3,000 wholesalers, manufacturers, distributors and service providers in an array of industries

Average AGA collector tenure is 8-10 years all are certified by the IACC after 90 days of employment

Extensive attorney network, coverage in all 50 states

Exclusive collection agency for the CMA, the second largest NACM affiliate

Some of Our Customers

Private & Confidential

AGA’s Competitive Advantage

What separates AGA from other Commercial Collection Agencies?• Commitment to technology and continuous reinvestment into our infrastructure 

• Owners are deeply involved in the day to day operations and are hands on

• AGA has been in the commercial collection market for more than 44 years and has high employee tenure. Majority of senior staff has been with the company for 15+ years or have at least 20 years of industry experience.

• Cross industry experience working with companies and debtors of all sizes, which gives us tremendous insight, and understanding of the market and client needs.

• Deep commitment to relationship building with clients, actively involved with industry associations including CRF, CMA, NACM, ACA, IACC, CCAA and the CLLA.

• Very customer centric, when AGA clients say jump, we ask “how high”

• Highest recovery rates in the industry - > Extremely high retention of clients

Certifications International Association of Commercial Collectors The IACC is the largest organization of commercial collection specialists in the world, with 200 members throughout

the U.S. and 20 countries.

AGA one of only 25 commercial collection agencies that has earned the highly acclaimed Certified Agency designation from the International Association of Commercial Collectors (IACC).

To become certified, AGA underwent an extensive third party evaluation process

Commercial Law League of America

• The Commercial Law League of America ("CLLA") is a respected organization of attorneys and other experts in credit and finance actively engaged in the field of commercial law, bankruptcy and insolvency

• Certified and hold a $1mil bond

Commercial Collection Agencies of America

• Formed in May 2014, by members who are certified by either the IACC or CLLA, AGA is an charter certified member

AG Adjustments Internal Collection ProcessWhat happens when a collection is placed with AGA?

Claim entered in the AGA’s Collection Master System

Debtor scan is performed

Address standardization & verification performed

Skip tracing is performed if necessary

Preliminary asset investigation performed

Claim is assigned to a collector ($$, region, industry, language) Email sent to client acknowledging the claim Email or letter sent to debtor notifying them of placement Initial collection call is made and collection process is started within 24 hours of receiving the claim

On an average file the collector will make 10-15 attempts to make initial contact with the debtor in the first 30-45 business days. Once collector makes initial contact, their goal is to resolve the file within 60-90 days or until such time as the debt can be resolved or favorable payment terms are established.

If the debt can not be resolved in an amicable manner within 60-90 days, then the claim will reviewed for either legal forwarding or to close out.

AG Adjustments Client Facing TechnologyAGA makes the following technology solutions available for our clients Electronic claim placement

Via web site, individually Via web site, bulk FTP

Web-based Dashboard for reporting Standard real time reports

Summary Report Status Report Payment Report Remittance Report Recovery Rate Report Detailed Collector Notes

Custom reports available upon request

Multiple export capabilities (XLS, PDF, CSV, MSWord)

AGA Claim Search

Integration with leading Order to Cash platforms – GetPaid, CreditPointe, Forseva and others

AG Adjustments Online Claim Placement

AG Adjustments Online Claim Placement

AG Adjustments Dashboard ReportsCollection Summary Report

The Summary Report provides a top level overview of all of the claims that you have placed on an annual and monthly basis with the ability to looks at recovery rates and drill down to collectors notes

AG Adjustments Dashboard ReportsStatus Report

The Status Report provides the ability to look at all claims placed, or choose a specific date range or subset of claims. Summary level claim data is provided and you have the ability to sort the data and drill down into collector notes

AG Adjustments Dashboard ReportsCollector Notes

Drilling down to the collector notes provides a date order view of all of the collectors activity on your claim (calls, emails & skip tracing), as well as the ability to contact the collector with questions

AG Adjustments Dashboard ReportsPayment Report

The Payment Report provides a detailed overview of all payments that have been received on the claims placed with AGA. Report can be formatted by date range, all columns can be sorted and you can drill down to collector notes

AG Adjustments Dashboard ReportsRemittance Report

The Remittance Report provides a detailed overview of all checks that AGA has sent to you on the claims that we have collected. Report can be formatted by date range, all columns can be sorted and you can drill down to collector notes

AG Adjustments Dashboard ReportsRecovery Rate Report

This report allows AGA’s clients to look at AGA’s collection performance from both a gross recovery and net recovery view. All computations are provided.

AG Adjustments Dashboard ReportsAGA Claim Search

AGA Claim Search provides you access to 20 years of AGA placement data. Searching the database will provide you debtor information and the date they were placed for collection with AGA.