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Advanced Training on Avaya IP
Office Contact Center (IPOCC)
Susie Jorgensen | Product Sales Manager, Westcon
Meka Newell | Westcon SE & Avaya Certified Instructor
QUICK UPDATES AND
IMPORTANT DATES TO KNOW
Susie Jorgensen
Upsell for Growth with Avaya IP Office • Through September 23, 2014
• A 2-tiered promotion, the Upsell for Growth promotion is designed to
enhance partners’ profitability as they propose and close richer IP
Office constructs.
http://us.westcon.com/content/promotions/upsell-for-growth-with-avaya-ip-office-promotion
Midmarket Loyalty with IP Office • Through September 23, 2014
• “Software credits” for being an existing Avaya or heritage Nortel
customer with opportunity for further discounts when Video,
Security, or Data infrastructure are also sold
http://us.westcon.com/content/promotions/midmarket-loyal-avaya-promo
NEW! WLAN 9100 Competitive Rip Promotion – thru 31Mar15
• Receive an incremental promotional discount of 20% off Avaya Price List on an eligible WLAN 9100
802.11ac solution that displaces a competitor’s installed WLAN solution in a prospective customer’s
network.
New! WLAN 9100 Spiff for Sales Reps!
• SPIFF pays a reseller sales rep $50 for every qualifying Avaya WLAN 9100 access point that
displaces a competitor’s installed WLAN solution in a prospective customer’s network.
New! Customer VSP 8K Promotion – thru 21Dec14
• An Incremental discount off list to resellers that sell VSP 8000’s and accompanying edge switches and
transceivers into new customer sites
New! Customer VSP 8000 Spiff for Sales Reps!
– $500 cash for every eligible VSP 8200 series switch sold.
– $100 cash for every eligible VSP 4000 series and ERS 4800 series switch sold.
Keep and Refresh Promotion – thru 23Sept14
• Competitive offer against Cisco, Polycom, LifeSize and other competitive systems
https://sales.avaya.com/documents/1399549451243
GEM – thru 24Sept14
• 6% discount off APL on all Avaya Networking products rolling up to order category, MPG = 6P
• GEM used when selling into Government, Education or Healthcare Verticals
Collaborate Now – thru 22Sept14
• Collaborate NOW! is targeted at customers who are currently on CS1000 or Communication Manager
Release 5.X or below (including Definity), or any customer wishing to upgrade from the Midsize Business
Template to CM 6.x
Additional Avaya Promotions
Dates to Know
• 1 Oct- Retiring of SSI/SSU on the roadmap - a Web based
ticketing for renewals is required before we retire SSI/SSU
• 1 Oct – Retiring of FY1 Expert specializations- UC/UM/CC
Service Expert, SME Expert & Networking Expert
• 1 Oct – Introducing Solution Experts
• 3 Nov – IPOSS Price Increase
• ? Nov- IPOCC Implementation Class
*Westcon events in BLUE – Avaya events in RED
Agenda
• CC Comparison
• IPOCC Server Options
• IPOCC Licenses
• IPOCC with IP Office
• IPOCC Agent
• IPOCC Supervisor
• IPOCC Reporting & Admin
• IPOCC Demo
Customer Experience Affects Every
Contact Center
9 of 10 consumers want
support while online
BUY MORE from
companies that make it
easy to do business
Millennials will stop
doing business with a
company after one bad
experience
say they constantly
change how they deal
with organizations
% using channel to communicate
with organizations
23% WEB
CHAT
59% INTERNET
SELF-SERVICE
PHONE
TWITTER,
STORE
IP Office Contact Center
CC
COMPARISON
CCR, IPOCC & ACCS
Chat
SMS
SMS
Voice
Fax
Reporting
Chat
Voice Reporting
IPOCC ACCS
Voice
Reporting
CCR
Supported Features
IPOCC
ACCS
CCR
Voice Channel ✔ ✔ ✔
Multichannel (Email, Chat, Fax, SMS) Email & Chat Now
Fax & SMS Future ✔
Preview/Progressive Outbound ✔ ✔
Custom Reporting ✔ ✔ ✔
Simplified Deployment and Configuration ✔ ✔ ✔
Remote or Local Network Agents ✔ ✔
Global Language Support (G14 Languages,
including double-byte) English Only ✔
All Advanced Open Interfaces (incl. CCT, HDX
and Open Queue) Future Future
Social Media, Routed IM, Video, Predictive
Outbound Future Future
SIP endpoint support Future Future
Suite Applications Supported (WFO, POM,
AEP, etc.) Future Future
Enterprise Management Capabilities (Session
Management, System Management, ACCCM,
HA, Multi-site) Future Future
Network Skills Based Routing Future Future
Advanced Security Framework Future Future
AMS Zoning Future Future
Open Interfaces (inc. CCT, HDX and Open
Queue) Future Future
Secure Media (SRTP) Future Future
CCR, IPOCC & ACCS
IP Office Contact Center
Voice
Multi-channel
Scale to 250
Suite and Enterprise
Features (HA, Session
Mgmt, etc.)
400 5 250 30 50 100
Primary Competitors:
ShoreTel
Voxtron (BT)
Altitude
Presence
Primary Competitors:
Genesys Express
Cisco UCCx
Altitude
Presence
Huawei
Primary Competitors:
Genesys
Cisco
Interactive Intelligence
Altitude
Enterprise
Market
Primary Competitors:
Genesys Express
Cisco UCCx
Altitude
Presence
Huawei
Competitors:
Cisco UCC-X
Interactive
Intelligence CIC
Aspect
Shoretel
Genesys Express
Huawei
Shoretel
Etc.
Avaya Contact Center
Select (ACCS)
• Virtual Software Appliance
• Hardware Appliance
• Intended for Contact Center
Focused Partners
• Available for IPO Partners
IP Office Contact Center (IPOCC)
• OVA/ISO
• Hardware
Appliance • Intended for
IPO Partners
IPOCC & ACCS
• Customer Call Reporter (CCR) – included in Advanced Edition, shares Voicemail Pro channels/ports,
150 active voice only agents max, 30 voice only supervisors max, historical & real-time reporting
for single site only, requires Windows server, can be virtualized
• IP Office Contact Center (IPOCC) – purchased separately, requires Preferred Edition, shares
Voicemail Pro channels/ports, 30 active agents + supervisors max on 500v2, 100 active agents +
supervisors max on Server Edition, voice & multimedia agent designation, historical & real-time
reporting for a single site only on 500v2, historical & real-time reporting for a single Server Edition
network from primary server (agents can be dispersed across the network), requires IP Office 9.0.2,
requires Windows server, can be virtualized
• Avaya Contact Center Select (ACCS) – purchased separately, requires Preferred Edition, shares
Voicemail Pro channels/ports, 30 active agents + supervisors max on 500v2, 250 active agents +
supervisors max on Server Edition, voice & multimedia agent designation, supports fax & SMS,
historical & real-time reporting for a single site only on 500v2, historical & real-time reporting for a
single Server Edition network from primary server (agents can be dispersed across the network),
requires IP Office 9.0.3, requires Windows server, can be virtualized
CCR, IPOCC & ACCS
IPOCC
SERVER OPTIONS
IP Office Contact Center
Avaya Provided Server
Customer Supplied Server
Virtualized Server
IP Office Contact Center Server Options
IP Office Contact Center
Capacity Call Server IP Office Contact Center
IPO 500v2
- Up to 30 Agents
- No multi-site support
over SCN
IPO 500v2
Server Requirements
- Quadcore 3.1 GHz, 8GB RAM
- 2 Seagate ST500DM002 500GB 7200 RPM, SATA 6G
16MB Cache Raid 1, 500 GB free storage capacity
- Raid Controller Intel C202 on board
- 1 NIC 1 GB (disable all other NICs)
Windows 2008 R2 SP1 64 bit Standard Edition -or-
Windows 2012 R2 64 bit Standard Edition
Example Servers
- Dell R210 /220
- Fujitsu Primergy TX1000S3p
IPO SE
- Up to 100 Agents
- IPO SE Primary Server
& up to 32 nodes
IPO SE
- Contact Recorder on IPO SE
- Additional hard drive for Contact
Recorder
Licenses
ADI
Avaya IP Endpoint, CTI Link
Pro & Contact Recorder
PLDS
Base 500v2, Base SE, Voice Agent,
Multichannel Agent, Supervisor
& Upgrade Base 500v2 to SE
Application Server
- Voicemail Pro
- Contact Recorder
- Additional hard drive for Contact
Recorder
IP Office Contact Center
Part Number IPOCC Description ALP MPG Status
306626 R210 II XL SERVER IP OFFICE CONTACT CENTER $ 14,975.00 9P Available
700506869 R210 II XL 500GB 7200 HDD $ 991.00 9P Available
306493 IP OFFICE R9 IPO CONTACT CENTER BASE IP500 V2 LIC:DS $ 2,255.00 9P Available
306495 IP OFFICE R9 IPO CONTACT CENTER VOICE AGENT LIC:DS $ 670.00 9P Available
306496 IP OFFICE R9 IPO CONTACT CENTER MULTI CHANNEL AGT LIC:DS $ 402.00 9P Available
306497 IP OFFICE R9 IPO CONTACT CENTER SUPERVISOR LIC:DS $ 1,205.00 9P Available
306640 IP OFFICE R9 IPO CONTACT CENTER BASE SERVER EDITION LIC:DS $ 2,255.00 9P Available
306641 IP OFFICE R9 IPO CONTACT CENTER BASE IP500 V2 TO SE LIC:DS $ - 9P Available
Prices current as of 9/16/14
IPOCC
LICENSES
IP Office Contact Center
IPOCC Base License for 500v2
ADI License Description
CTI Pro License enabled 3rd party TAPI/TAPID
Voicemail Pro Recordings Administrator Enables Contact Recorder
Avaya IP Endpoint License for CHAP connection
PLDS License Description
VALUE_CIE_PX_IPO(1) Single PBX connection - IP Office
VALUE_CIE_IVR_CON (1) One CHAP port
VALUE_CIE_IVR_PORT (Channels 90) 90 Channels (Max for 32 bit CHAP)
VALUE_CIE_CC_CLIP (10 for 10000 addresses) Assume this is enough
VALUE_CIE_CC_TEAMLEADER(1) Enables supervisor application in UI for pre-configured monitors and
reports.
VALUE_CIE_CC_SERVUSER(2) 2 concurrent service users. They are needed for configuration.
VALUE_PHX_BASE 30 LIC (new) - allows up to 30 agents to be active/logged in
FEAT_CIE_CC_UMR 1 for whole system, checked by C3000 server
IPOCC Base License for Server Edition
ADI License Description
CTI Pro License enabled 3rd party TAPI/TAPID
VMPro Recordings Administrators Enables Contact Recorder
Avaya IP Endpoint License for CHAP connection
PLDS License Description
VALUE_CIE_PX_IPO(1) Single PBX connection - IP Office
VALUE_CIE_IVR_CON (1) One CHAP port
VALUE_CIE_IVR_PORT (Channels 90) 90 Channels (Max for 32 bit CHAP)
VALUE_CIE_CC_CLIP (10 for 10000 addresses) Assume this is enough
VALUE_CIE_CC_TEAMLEADER(1) Enables supervisor application in UI for pre-configured monitors and
reports.
VALUE_CIE_CC_SERVUSER(2) 2 concurrent service users. They are needed for configuration.
VALUE_PHX_BASE 100 LIC (new) - allows up to 100 agents to be active/logged in
FEAT_CIE_CC_UMR 1 for whole system, checked by C3000 server
IPOCC Voice Agent License
ADI License Description
Preferred Edition Additional Voicemail Ports Needed for 100% call recording
PLDS License Description
VALUE_CIE_CC_USER_VOICE one license per logged in telephony agent
VALUE_CIE_CC_ MONTELUSER extended voice features, one license per logged in telephony agent
IPOCC Multichannel Agent License
ADI License Description
none none
PLDS License Description
VALUE_CIE_CC_USER_CHAT one license per logged in chat agent
VALUE_CIE_CC_USER_NONVOICE one license per logged in email agent
VALUE_CIE_CC_TEXTMODULES one license per agent for usage of text blocks in email
IPOCC Supervisor License
ADI License Description
none none
PLDS License Description
VALUE_CIE_CC_SUPERVISOR One license per agent with supervisor rights (Silent Monitoring,
configuration of monitoring and reports)
IPOCC Base 500v2 to SE Migration
License
ADI License Description
none none
PLDS License Description
VALUE_PHX_BASE 100 LIC (new) - allows up to 100 agents to be active/logged in
PLDS LAC for IPOCC Licenses
Sample LAC 14ZH324116C1D88E5B4AD9E7
IPOCC MAC & WebLM Host ID
https://<IPOCC.Server.IP.Adress>:8443/WebLM
LAC & IPOCC MAC/WebLM Host ID
IP Office Contact Center
IPOCC
with IP OFFICE
IP Office Contact Center
IP Office Contact Center
8 PRIs PSTN
IPOCC Server
Primary Server Voicemail Pro Server
one-X Portal Server
Secondary Server
500v2 Expansion
Avaya IP Endpoint
H.323 Trunk H.323 Trunk
8 PRIs
192 PRI Channels
10 to 148
Potential
VCM Channels
Up to 150 Connections Allowed
256
Estimated
VCM
Channels
256
Estimated
VCM
Channels
H.323 Trunk
IP Office Contact Center
8 PRIs PSTN
IPOCC Server
Primary Server Voicemail Pro Server
one-X Portal Server
Secondary Server
500v2 Expansion
Avaya IP Endpoint
H.323 Trunk H.323 Trunk
8 PRIs
192 PRI Channels
Up to 150 Connections Allowed
128
Estimated
VCM
Channels
128
Estimated
VCM
Channels
H.323 Trunk
10 to 148
Potential
VCM Channels
IP Office IPOCC
PRI
SIP
Digital Ext IP Ext
SIP Ext
CTI Link
Agent Supervisor
Agents & Supervisors
Agent Groups & Teams
Topics & Task Flows
Reporting
Voice, Email & Chat
SE with VM Pro
2ND HDD
Contact
Recorder
H.323
Trunk 500v2 SE Expansion
UCID -------> UCID
Short Code -------> Topic
IP Office IPOCC
SIP PRI
Digital Ext IP Ext Agent Supervisor
Agents & Supervisors
Agent Groups & Teams
Topics & Task Flows
Reporting
Voice, Email & Chat
VM Pro &
Contact
Recorder
500v2
UCID -------> UCID
Short Code -------> Topic
IP Office Contact Center
Core (kernel)
Task-server Man-ager
Real time Statistics
(Monitor_srv)
Routing (vectors)
Historical Reports (Statistic_srv)
E-Mail Taskserver
DB Access
Sybase DB
Taskserver Interface (Abstraction Layer)
E-Mail System
POP3/IMAP
Outbound (autodialer)
Trace Server
Watch dog
IPOCC User Interface
Chat Taskserver
Chat Server e.g. OpenFire
XMPP
Web Services
IPO Taskserver
TAPI
IVR VEA
SIP Extension
CHAP
IPO
IPOCC
AGENTS
IP Office Contact Center
IPOCC Agents
IPOCC Agents
IPOCC Agents
IPOCC Agents
IPOCC Agents
IPOCC Agents
IPOCC
SUPERVISORS
IP Office Contact Center
IPOCC Supervisors
IPOCC Supervisors
IPOCC
REPORTING &
ADMIN
IP Office Contact Center
IPOCC Reporting
Over 1,100 Reporting Parameters
IPOCC Reporting
Over 1,100 Reporting Parameters
IPOCC Reporting
Over 1,100 Reporting Parameters
IPOCC Reporting
Over 1,100 Reporting Parameters
IPOCC Reporting & Admin
IPOCC Admin
IPOCC Admin
IPOCC Admin
IPOCC Admin
IPOCC Admin
IPOCC Admin
IPOCC Admin
IPOCC Admin
IP Office Contact Center
DEMO
IP Office Contact Center Demo
Name Role Email Phone Fabio Ramos Avaya [email protected] +1 408 562 2874
Avaya Sales & Partner Portal
https://sales.avaya.com/en/general/small-and-midmarket-business-promotions
IP Office Contact Center No Cost 3-1-1 Demo System
The ability to demonstrate solutions considerably increases the close rate. To do that consistently
and professionally, what better way than to use these solutions in house! Avaya are offering our
business partners, zero cost, IP Office Contact Center software - three voice agent licenses, one
multichannel license and one supervisor license. This program is open to all authorized Avaya
business partners and contact center credentials are not required. These licenses are to be used
exclusively in your lab or briefing centers for demonstration purposes, helping you to close
sales. The systems are limited to one per partner and cannot be resold. The licenses are set to
expire after 6 months, but can be renewed, again at no cost. This program is available to all
countries where IP Office Contact Center is sold and supported. Please contact your Avaya Channel
Sales Engineer to secure a demo system.
ADDITIONAL TRAINING AND IP
OFFICE OFFERS
http://us.westcon.com/content/vendors/avaya/avaya-ip-office/ip-office-sales-enablement
Session Title and Description Date
How to Create an Avaya Special Bid in PRM- hands-on overview of the SSR/PRM tool and process 9/17
IP Office 500v2 Apps-features and specs of IP Office Editions and User Licenses, Desktop, Mobile,
Built-in server applications and server options for an IP Office system
12/02
Tools and Resources for Sales-how to find relevant resources, access tools, and order Avaya
products
10/7
Tools and Resources for SEs and Techs- finding and using technical resources, Westcon’s Solution
Builder configuration tool, Avaya support site
9/23
IPOSS and Westcon Services-IPOSS support services offer, how to quote/order, register product
and Westcon’s Services
10/16
Introduction to Designing IP Office- an overview of the IP Office hardware and software; 2
customer case studies and full walk-throughs in Westcon’s Solution Builder tool
9/30
COMING SOON - Rapid Ramp for Avaya Networking!
Register for
the us.westcon
portal
Click for
Avaya Product
Information
and Updates
http://us.westcon.com
Our
Westcon
Portal
Visit the Selling
Tools tab to find
the
SolutionBuilder
Design Tool
lms.us.westcon.com (login required)
• Avaya IP Office R9.0 - Implementation Training • For the AIPS credential
• WSS-VOUCHER-AVA-10S00005I
• $1,300.00
• Avaya IP Office R9.0– SMB Support Workshop • For the ACSS credential
• WSS-VOUCHER-AVA-5S00004I
• $1,200.00
• Avaya IP Office Basic Administration Training (VILT) • WSS-VOUCHER-AVA-IPOADMIN
• $399.00
• November 2014 – IPOCC Implementation • Watch Advisor and the Academy Site for listing to register
Premium Support for IP Office
Benefits Include:
• Premium implementation, configuration,
administration and programming assistance
• Advance scheduling of resources for availability
• Real time access to the Westcon Technical team
via express dial-in
• Best effort support on IP Office versions not
covered under warranty
• 2 hour response during standard business hours
Let Westcon Premium support help you improve the
overall support experience you provide to your
customers. Please contact your Westcon Account
Manager or one of our Professional Services
Specialists at 1-877-937-8737 for more information.
THANK YOU!
Meka Newell
IP Office SE and Certified Instructor
630-723-0260
Avaya Product Manager Team @ Westcon
ADDITIONAL RESOURCES
SMB Implementation Course For installations and the AIPS exam
• Instructor-led, virtual training
• Hands-on labs accessed by an Avaya VPN in real time
• Occurs once per month for 5 days
• $1300 vs. $1750 through Avaya Learning
Course Information
SMB Support Course For advanced apps configurations and the ACSS exam
• Instructor-led, virtual training
• Hands-on labs accessed by an Avaya VPN in real time
• Occurs every other month for 3 days
• Learn how to configure the Advanced Applications, such as one-X
Portal, one-X Mobile, and Voicemail Pro.
• $1200 vs $1950.75 on Avaya Learning
Course Information
Staging Services for the Avaya Portfolio
Benefits to Avaya Partners
Equipment arrives onsite tested, pre-assembled and in
working order
Reduces shipping costs by order consolidation and direct
shipping
Reduces RMA’s / Eliminates DOA’s
Better allocation of your high-end engineer’s time
Product Licensing / Software Loading / Firmware Updates
Includes Pre-Registration Services
Improves product billing cash flow for partners
Offers bundling opportunities with additional Westcon
Services, including:
• Asset Tagging
• Promotional Packaging
• Remote Access
• Customized Requirements
Only $125
for an IP
Office
system!
• Westcon US-Homepage
• http://us.westcon.com
• IP Office Page-SolutionBuilder and Key Docs
• http://us.westcon.com/content/vendors/avaya/avaya
-ip-office
• Promotions-Details and Ordering Instructions
• http://us.westcon.com/content/promotions
• Select Avaya from the All Vendors tab
• Westcon Academy-Course Registration
• http://lms.us.westcon.com/
• Westview - Westcon Technical Support
• 877-937-9737
• https://westview.westcongroup.com/NAConvergenc
e/ContentPages/Home.aspx
• Ecommerce-Order Tracking, Parts Availability
• https://online.westcongroup.com
• Avaya Partner Portal
• http://avaya.com/partnerportal
• One Source-GPPC, ASD, EC
• www.avaya.com/ebizn
• Avaya Learning-Training and Exams for
Certs
• https://www.avaya-learning.com
• Partner Relationship Management Portal
• https://avaya.my.salesforce.com/home/home.jsp
• Business Partner Help Desk
• 720-444-5800
• Avaya Pre-Sales Support
• 888-297-4700
• https://atac.avaya.com/Technicenter.asp
US Partner Portal: http://us.westcon.com/
Registration is necessary to receive important Avaya email updates
Bookmark the IPO page:
http://us.westcon.com/content/vendors/avaya/avaya-ip-office
• Download key guides and access SolutionBuilder
Bookmark the promotions page:
http://us.westcon.com/content/promotions
• Select Avaya from the Vendors drop-down menu
• Read the key points of current Avaya promotions and download the full offer
definitions
Westview portal: http://bit.ly/16sihYr
Design assistance/requests, maintenance & installation quotes
eCommerce: http://bit.ly/188aDU6
For part #s, parts availability, invoices, RMAs, serial and tracking numbers
Register for these Westcon Sites
Useful Westcon Links
US Partner Portal http://us.westcon.com
IP Office Page http://us.westcon.com/content/vendors/avaya/avaya-ip-office
Access the Solution Builder
Design Tool
http://us.westcon.com/content/selling_tools
Promotions http://us.westcon.com/content/promotions
Westcon Academy http://lms.us.westcon.com/
Avaya Pricing Model Page http://us.westcon.com/content/vendors/avaya/avaya-apm
Support and Tech Assistance http://us.westcon.com/content/support
WestView Portal https://westview.westcongroup.com/NAConvergence/ContentPages/Home.aspx
Ecommerce https://online.westcongroup.com
Public Sector Program http://publicsector.westcon.com
Federal Program http://us.federal.westcon.com
Services http://us.westcon.com/content/support/westcon-services
Current Analysis Tool http://us.westcon.com/content/selling_tools/current-analysis
Useful Avaya Links
Single Sign On https://sso.avaya.com
Partner Portal http://avaya.com/partnerportal
One Source Landing Page- Pricing Catalogue, Design
Tools, Special Bids
www.avaya.com/ebizn
Avaya Learning http://www.avaya-learning.com
PRM Portal & Opportunity Registration https://avaya.my.salesforce.com/home/home.jsp
Support Site http://support.avaya.com
Proposal Suite https://proposalsuite.avaya.com
Product Registration & Support http://support.avaya.com
IP Office Knowledgebase http://marketingtools.avaya.com/knowledgebase/
IP Office Licensing – BP redeems http://adi.avaya.com
Partner Marketing Central http://pmc.avaya.com/ui/home.aspex
Useful Avaya Contacts
Business Partner Help Desk 720-444-5800
Avaya IT Helpdesk 866-AVAYA-IT
Avaya Learning Support 866-282-9254
Business Partner Care Center (BPCC)-sold-to
lookups
800-225-0266
Avaya Technology and Consulting (ATAC) 888-297-4700
Avaya Technical Services Organization 877-295-0099
Avaya Remote Feature Activation Help Desk 866-282-9248
End User Customer Support 800-242-2121
Avaya National Parts 800-222-7278 Option 4
Policy Guides • Avaya Connect Program Guide for Partners
• 2014 Enhanced Deal Registration Policy Guide
• Grow Right 2.0 Policy Guide
• SME Solution Sale Incentive Policy Guide for FY 2014
Credentials: Avaya Solutions Authorization Policy Guide
PLEASE NOTE: These are direct links to downloads from the Avaya Partner
Portal and require you to be logged in through your Avaya SSO login
Promotions: http://us.westcon.com/content/promotions
• Select Avaya from the Vendors drop-down tab
Registering for your SSO Login https://sso.avaya.com/cxp/portal/SelfRegistration.portal
-Select Partner for My Relationship with Avaya
Training Requirements
IP Office Scopia Data Enterprise
(UC)
Sales (free) 2 X APSS -SME 2 X APSS - Scopia
2 X APSS – Data
(for restricted
products)
2 X APSS- UC
Design (free) N/A 1 X APDS - Scopia
1 X APDS – Data
(for restricted
products)
1 X APDS- UC
Implementation 1 X AIPS - SME 1 X AIPS - Scopia 1 X AIPS - Data 1 X AIPS- UC
Maintenance 1 X ACSS - SME Second ACSS -
Scopia 1 X ACSS - Data 2 X ACSS- UC
Download the Avaya Solutions Authorization Policy Guide
Make sure you
are signed into
Avaya Learning
before adding
courses to your
cart
Select
Learning
Catalog to find
your course
Accessing the SMEC APSS Training and Exam
https://avaya-learning.com/t/Home
Click to add to
your cart
Add the 3
course modules
and the exam to
your cart
